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New business manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Timothy Edwards,

Dr. Bonnie Tiell

Below we've compiled a list of the most critical new business manager skills. We ranked the top skills for new business managers based on the percentage of resumes they appeared on. For example, 24.0% of new business manager resumes contained customer service as a skill. Continue reading to find out what skills a new business manager needs to be successful in the workplace.

15 new business manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how new business managers use customer service:

Focused on providing excellent customer service while getting applications approved as quickly as possible using professionalism at all times.
Acted as liaison to the Customer Service department to ensure service standards were achieved and identify continuous improvement initiatives.

2. Business Plan

Here's how new business managers use business plan:

Prepared annual business plan and placed plan into action to exceed corporate expectations for processing quality and processing volume standards.
Developed a business plan to establish a digital camera manufacturing operation in Brazil.

3. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how new business managers use business development:

Order and track missing underwriting requirements from vendors and provide spreadsheets of tentative offers for business development as necessary.
Top producing professional in New Business Development for Hill-Roms Perinatal Division WatchChild covering 10 Midwestern states.

4. Lead Generation

Here's how new business managers use lead generation:

Identify potential business opportunities through networking events, industry research and online lead generation.
Established performance expectations for the newly created Lead Generation Department.

5. Gross Profit

Here's how new business managers use gross profit:

Led sales training that created an increase in sales volume of 40% and gross profit of 30%.
Maintained high gross profit percentage, and took dealership from 130 cars a month to over 250 a month.

6. Sales Process

Here's how new business managers use sales process:

Managed distribution of new product inventory to maximize store sales, coached staff on sales process and prepared customer presentations.
Managed the sales process for Medical, Dental, Pharmacy, Behavioral products.

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7. Customer Satisfaction

Here's how new business managers use customer satisfaction:

Manage sales production and quality performance, including Customer Satisfaction scores and administering all levels of discipline as necessary.
Processed customer contract renewals within 48 hours to insure customer satisfaction and business.

8. Sales Strategies

Here's how new business managers use sales strategies:

Developed and executed marketing and sales strategies for Mexican food product lines to be used in the Chicago and Milwaukee markets.
Provided management and sales team with brand development guidance, sales strategies and financial analysis to support company goals and objectives.

9. Term Care

Here's how new business managers use term care:

Communicated with major insurance carriers and vendors to evaluate the status of new long-term care insurance applications and underwriting requirements.
Provided concierge level support for agents in life insurance, annuities, long term care insurance and disability income insurance.

10. Sales Associates

Here's how new business managers use sales associates:

Pioneered cross-functional training initiative between the implementation and sales associates- led to improved communication and teamwork to resolve backlogged accounts.
Provided Sales of New and Used automobiles to consumers as well as managed a team of sales associates.

11. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how new business managers use logistics:

Continued responsibility for logistics and coordination of day-to-day New Business activities and RFP response creation.
Prepared of a Multi-Million dollar proposal containing, developmental, production and Logistics elements.

12. Direct Reports

Here's how new business managers use direct reports:

Managed five direct reports after being awarded new head count based on volume of new business.
Manage and develop 6-10 direct reports and 2-3 New Business Technicians.

13. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how new business managers use product knowledge:

Instructed new sales staff in company policy, procedure and product knowledge.
Provide product knowledge to models prior to the event.

14. Inventory Management

Here's how new business managers use inventory management:

Conducted merchandise audits, customer inventory analysis, inventory management and quality control checks.
Implemented operations control processes- quality control, warehousing and inventory management.

15. Vehicle Inventory

Here's how new business managers use vehicle inventory:

Designed and placed advertising, featuring vehicle inventory.
Managed all areas of vehicle inventory and forecasting sales for New Car department.

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What skills help New Business Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on new business manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all new business managers possess?

Dr. Bonnie Tiell

Professor of Sport Management, Tiffin University

Interpersonal skills (communication), character development, effective decision making.

What new business manager skills would you recommend for someone trying to advance their career?

Dr. Kim Roberts

Professor of Operations Management, Website

Business professionals lead organizations by focused efforts that revolve around products/services, processes, and people. Business professionals work to ensure the firm's products and/or services meet customer expectations, with an eye toward an ever-changing market. They manage processes that produce or support the firm's products. This requires the ability to analyze data to make informed decisions, to drive continuous improvement, and to solve problems through critical thinking. Successful business professionals must also create climates that promote teamwork and foster collaboration.

What type of skills will young new business managers need?

Patrick Scott Ph.D.

Assistant Professor of Economics, Louisiana Tech University

I think the importance of critical thinking and reasoning skills cannot be overstated enough. In this area, economics shines. Additionally, analytical and quantitative skills are more important than ever. Businesses continue to make the shift towards data-driven decision making. The ability to quickly analyze data and correctly assign an interpretation or meaning to that data is an important job market skill. With just a little bit of economic intuition, combined data science skills, business economics majors are uniquely positioned for success in the job market of tomorrow.

What hard/technical skills are most important for new business managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

Do you want to know more?

List of new business manager skills to add to your resume

The most important skills for a new business manager resume and required skills for a new business manager to have include:

Customer Service
Business Plan
Business Development
Lead Generation
Gross Profit
Sales Process
Customer Satisfaction
Sales Strategies
Term Care
Sales Associates
Logistics
Direct Reports
Product Knowledge
Inventory Management
Vehicle Inventory

Product Development
Sales Volume
Business Process
Inventory Control
Market Research
Sales People
Media Sales
RFP
Insurance Carriers
Underwriting Process
CSI
Channel Marketing
Annuity Applications
Annuities
Chrysler

Customer Complaints
Business Applications
Life Insurance Applications
Business Cases
HR
Inspection Reports
Life Insurance Policies
Dealer Trades
Anti-Money Laundering
Car Sales
Customer Relations
Financial Professionals
Car Deals
Car Inventory

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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