New Horizon Family Health Services jobs

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Case Management Contact Center Specialist are responsible for incoming phone inquiries related to Respiratory, Durable Medical Equipment and Re-Supplies, working to ensure excellent customer service. Responsibilities and Duties: Manage high volume of inbound calls in a timely manner. Follow call center “scripts” when managing different topics. Identify customers' needs, clarify, and confirm information, research the issue, and provide solutions. Verify insurance coverage. Utilize listening skills to ensure patients' needs or concerns regarding their equipment or services are addressed timely. Ensure that all customer requests are managed accurately and effectively. Input patient information and orders into the system, as necessary. Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol. Excellent communication skills to interact with customers over the phone and provide support. Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken. Responsible for meeting personal and team qualitative and quantitative targets. Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals. Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously. Perform other duties as assigned. Qualifications: Education: Graduate of an accredited High School Requirements and Skills: Minimum of 1 year of progressively responsible customer service experience preferred. Customer oriented with excellent oral and written communication skills. Pleasant personality with excellent phone and interpersonal and organizational skills. Ability to prioritize and manage time effectively. Initiative-taking, Collaborator Build sustainable relationships and engage customers by taking the extra mile. Works well independently and in a demanding environment

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Responsibilities and Duties: Support intake staff by assisting with insurance verification. Initiates authorization requests with insurance companies and government payers and obtains the necessary documentation. Communicate and report to case management any insurance related issues for order fulfillment. Monitors outstanding authorization requests and initiates follow up of authorizations in a timely manner. Assists with insurance changes when prior authorizations are needed. Manages phone calls related to prior authorizations. Other duties as assigned. Qualifications: Education: Graduate of an accredited high school or GED equivalence. Experience/Knowledge/Skills/Physical Requirements Ability to multi-task in a fast-paced environment Detail and team oriented Effective communication (verbal and written) and organizational skills Proven computer proficiency, the use of multiple applications simultaneously Knowledge of the HME/DME industry is preferred

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY in the Columbus/Marion OH. Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Certified Orthotist Prosthetist treats and provides care to patients with disabling conditions of limbs and spine, amputations, and congenital deformities by planning fabrication of, writing specifications for, by fitting and preparing orthopedic braces and prosthetic limbs under guidance of and in consultation with physician. Evaluates and treats patients in accordance with current treatment techniques and protocols established by the Director. Responsibilities and Duties: Review/formulate medical records, examine patients, evaluate and document functional loss and orthotic and/or prosthetic needs of patients; formulate orthotic patient prescriptions for optimal management of upper and lower limb orthotic anomalies, both congenital and acquired, in collaboration with physicians. Formulate prosthetic patient prescriptions for optimal management of upper and lower limb amputations, both congenital and acquired, in collaboration with physicians Supervise the fabrication of orthotic and prosthetic devices and appliances to ensure that design and materials used meet patient needs and department standards, evaluate fit on patient to ensure proper fit, function, cosmesis and workmanship Post materials used, cost and other pertinent information including nomenclature and cost to orthotic/prosthetic records to ensure accurate patient charges. Instruct patients on the limitations and proper use of orthotic devices and appliances; instruct patients regarding maintenance, storing and cleaning of devices and appliances Consult with physicians, nurses, and physical therapists and vocational rehabilitation counselors regarding orthotic patient's needs. Conduct orthotic and prosthetic clinics for local organizations; participate in orthopedic clinics and continuing education courses. Establish prosthetic clinics to include treatment teams on patient progress and techniques. Oversee orthotic fitters and technicians and liaisons, as needed Perform on-call duties as assigned and scheduled Other duties as assigned Work Environment Possible exposure to contagious diseases, communicable diseases, or blood-borne pathogens. May work in homes, community, schools, job sites, clinics or in a normal patient care environment in an acute hospital setting. Possess current unrestricted driver's license, automobile insurance, and available automobile. Driving distances within service area from office. The noise level in the work environment is usually moderate. Qualifications: Experience/Knowledge/Skills/Physical Requirements: Certified Orthotist Prosthetist by ABC or BOCO may also be board eligible from bachelor or master's program. Employee must be eligible to be credentialed and hold privileges with all local hospitals Experienced in Microsoft Office and Windows based computer applications Strong verbal and written communication skills Presents a strong professional appearance Ability to perform multiple and adverse tasks simultaneously Highly organized and self-motivated Employee must have normal or correctible range of hearing and eyesight Manual dexterity required to operate orthotic construction equipment Frequent bending, stooping and lifting and reaching required

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The Compliance Operations Supervisor monitors the daily operations of the compliance department. Oversees the functions of the department and ensures compliance with regulations, controls, and internal policies through interdepartmental collaboration. Responsibilities and Duties: Supervises compliance operations team. Assists in the development and implementation of company policies and regulations. Supports all business operations relating to compliance including auditing, licensure, and credentialing Designs and monitors control systems to deal with violations of legal rules and internal policies. Leads regular assessments of control systems and recommends effective improvements. Under the direction of the Director, reviews and evaluates company procedures and reports to identify hidden risks or common issues. Coordinates with different departments to review all departmental compliance policies. Assists other departments in remediating issues related to regulatory compliance and internal policies and procedures. Assists in the investigation of reported privacy and security incidents. Assists in the investigation of reported grievances. Leads employee training sessions on legal and compliance issues. Assists in preparation and support of onsite staff during accreditation, audits, revalidations, and other projects as needed Other Projects as required Minimum Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements: A minimum of 3 years' experience in compliance role Strong knowledge of industry processes and regulations. Outstanding communication and interpersonal abilities. An analytical mindset with excellent organizational skills. Demonstrated ability to use Smartsheet, Microsoft Excel, Word, and PowerPoint Familiarity with Medicare, State Medicaid and commercial insurance billing and reimbursements as related to DME Pay no less than $50,000

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Schedule: Full Time Mon-Fri plus on call rotation Medical Equipment Technicians are responsible for the delivery, set-up, patient education and pick up of DME equipment and pharmaceuticals to home care customers within a prescribed and assigned geographical area. The Medical Equipment Technician will make deliveries within the surrounding area. Responsibilities and Duties: Determines with the Dispatch Coordinator the best daily route of the manifest for delivery of orders and pickup of equipment, and communicates with the Dispatch Coordinator on the completion of each stop. Verifies and loads staged orders as prescribed on the work order for delivery, and unloads picked up equipment at completion of route. Demonstrates timeliness, courtesy, sincerity, and patience when dealing with customers, providing customer orientation, instructing on the proper use of equipment, and working with customers to solve a variety of problems. Completes delivery and pickup paperwork promptly and accurately, returning paperwork to the appropriate facility personnel. Performs daily maintenance on assigned vehicle. Participates in on-call rotation as scheduled Performs other duties as assigned. Qualifications: Education: Graduate of an accredited high school or GED equivalence. Experience/Knowledge/Skills/Physical Requirements: Experience with HME delivery experience a plus Be at least 21 years of age with an excellent driving records Excellent communication and customer relation skills. Excellent interpersonal and organizational skills (a team player). Clean and neat in personal appearance. Good physical condition with ability to lift 100 pounds. Must pass the HPE (Human Performance Evaluation) test.

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level. IHC seeks an experienced LPN or RN for the Clinical Care Manager position. The ideal candidate will have excellent communication and interpersonal skills, experience working with patients with complex chronic disease states and multiple comorbidities, and ability and patience to navigate complex systems of care. They should also be organized, detail-oriented, and able to work independently. If you meet these qualifications, we encourage you to apply for this exciting opportunity! IHC's robust benefits and compensation package includes: $2000.00 retention bonus paid after one year No nights or weekends Generous Paid Time Off and Floating Holidays Day 1 Insurance benefits eligibility 403(b) Retirement Plan matching at one year of employment Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions Flexible Leave of Absence programs Personify Health Wellness program with paid incentives for participation Employee Assistance Programs with 24/7 access to therapy consultation services Clinical Care Manager Job Overview: The Clinical Care Manager facilitates communication between patients, their families, caregivers, providers, and other members of the healthcare team. Their focus is to offer individualized assistance to patients with complex disease states and multiple comorbidities, as well as their families and caregivers, to overcome healthcare system and community barriers and facilitate consistent and timely medical care across the continuum of care. The Clinical Care Manager is an integral part of the Patient-Centered Medical Home and Patient Care Team. Job Responsibilities Include: Perform social determinant of health (SDoH) assessments. Link patient with resources based on SDoH assessment. Provide general clinical care coordination orientation to patients and communicate the goals and objectives of the program. Provide assistance for patients referred to/from providers, case managers, and from other points of entry. Evaluate patients deemed high risk by risk algorithm for care management and enroll patients who elect to participate. Guide patients through transitions of care from inpatient settings to home. Contact patients to facilitate continuity of care and escalate issues to appropriate team members. Assist patients with adherence to existing self-management goals or development of new goals (in collaboration with practice clinical staff). Assist in identifying individual and/or community needs which encourage healthy lifestyles and environments (i.e., community resources, transportation assistance, exercise programs, etc.). Interact with the multidisciplinary team on behalf of the patient to resolve barriers. Communicate outcomes to patient/family/caregivers. Maintain timely and appropriate documentation on patient interactions in the care management system. Provide disease-specific and preventive care patient education per patient need. Execute effective interventions to reduce inappropriate ER visits or length of hospital to improve care and reduce costs. Quality functions: Assist in the collection and assembly of quality improvement information for the purpose of tracking and trending. Participate in cross-functional team meetings aimed at improving patient outcomes or operational processes. Regularly participate in care team huddles with care managers to identify priorities, tasks, and interventions. Perform population management activities as assigned. Administrative functions: Compile and distribute educational material based on patient need. Perform follow-up activities with patients as needed after emergency department visits or inpatient discharges. Assist with scheduling medical and specialty appointments. Provide reminder phone calls for appointments and/or follow-up calls post appointment. Retrieve discharge summaries and copies of medical records. Other: Develop and maintain excellent working knowledge of common chronic conditions and seek information as part of continuous learning. Requirements Valid LPN or RN license in the state of Indiana preferred. 2 years general experience providing patient care in community or hospital setting. 1 year case management experience or experience providing health education and outreach activities. Care coordinator certification preferred. Equal Opportunity Employment Statement We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Salary Description $42,456 - $70,866 (based on experience)

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The E-Commerce Support Specialist is responsible to process and fulfill e-commerce and retail orders. Work with numerous vendors to process customer orders and perform follow up to ensure they are shipped and received in a timely fashion. Perform superior customer service to convert medical equipment orders and leads obtained through digital marketing efforts. Provide enthusiastic and friendly customer service in assisting customers with placing orders. Provide customers with specific product knowledge to aid them in their purchasing decisions. Monitor leads obtained through digital marketing efforts to manage them through to converting customers. Responsibilities and Duties: Order Fulfillment: Process E-Commerce orders to ensure customers receive their products in a timely fashion. Follow up on shipments to inform customers of product status and to update order processing system with correct shipment status. Review and investigate orders for fraudulent activity. Coordinate product returns or replacements with customers and vendors. Monitor inventory levels and place stock orders with vendors as needed. Customer Service: Provide superior customer service via phone, email, and online chat to convert digital marketing leads to ordering customers. Answer in an enthusiastic and friendly fashion; incoming phone calls, emails, and online chat requests to answer customer questions and fulfill orders. Make outgoing contacts, including phone calls and emails, to customers to convert leads to sales. Educate customers on product specific information to help them make purchasing decisions. Monitor status of digital marketing (E-Commerce and Lead generation) leads and update lead management tools to keep lead status up to date Website Maintenance: Assist with digital marketing websites as needed; including product description and picture maintenance as needed. Additional Duties: Miscellaneous assignments/projects as needed Qualifications: Education: High school diploma or equivalent. College degree from an accredited college or university preferred. Experience/Knowledge/Skills/Physical Requirements: 1-2 Years' experience providing superior customer service in a call center or tele-sales environment. Digital Marketing/E-Commerce customer service experience a plus. Personal Attributes: Enthusiastic Customer Focused Conscientious Ability to multi-task Thorough Familiarity with basic knowledge and use of Microsoft Excel Work effectively in a fast-paced environment Organized and detail oriented Pay starts no less than $17/Hour

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Reimbursement Specialists are responsible for the timely and accurate billing and collections for Medicare, Medicaid, and Commercial insurance carriers. Responsibilities and Duties: Conducts review of rejected claims from the clearinghouse and front-end payor edits, follows up on unprocessed claims, and researches denials for resubmission to ensure timely collection and maximum reimbursement. Maintains accurate and complete notes on each invoice worked. Responds to patient inquiries received via phone, email, or from other internal departments. Assists internal departments and staff with billing related issues. Communicates obstacles or challenges to Billing Manager that may lead to inaccurate or untimely resubmission of claims. Performs other duties as assigned. Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements: Minimum of three years of progressively responsible third-party payor reimbursement experience in healthcare. Strong knowledge of Medicare, Medicaid and commercial insurance guidelines, procedures, and rules and regulations for HME billing. Experience with escalating billing disputes, including appeals, reviews, and redeterminations. Excellent communication and customer relation skills. Excellent interpersonal and organizational skills (a team player). Normal office/clerical motor skills in addition to extensive computer and telephone experience. Brightree experience preferred.

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays General: Responsible for processing and qualification of new orders related to Respiratory and Durable Medical Equipment, to ensure orders are qualified to submit clean billable claims and provide excellent customer care. Responsibilities and Duties: Manage high volume of same day urgent orders. Review all inbound documents received. Make outbound calls to physician offices and hospitals to request pending documentation necessary for qualification. Verify patient demographic information. Confirm and validate insurance coverage. Review benefits for patients and/or their families. Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol. Excellent communication skills to interact with customers over the phone and provide support. Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken. Responsible for meeting personal and team qualitative and quantitative targets. Consistently utilize Medical Service Company's designated tools developed for this position. Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals. Schedule Deliveries. Generate and review medical necessity forms to ensure compliance and enter for billing purposes. Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously. Perform other duties as assigned. Qualifications: Education: Graduate of an accredited high school. Experience/Knowledge/Skills/Physical Requirements: Minimum of 1 year of progressively responsible customer service experience preferred. Customer oriented with excellent oral and written communication skills. Pleasant personality with excellent phone and interpersonal and organizational skills (a team player) Ability to organize and coordinate multiple tasks. Build sustainable relationships and engage customers by taking the extra mile. Self-Starter Works well independently ** Starting no less than $16.70/hr

HHHN Mission To provide the best health care, and access to that care, for everyone in our communities. HHHN Vision To pioneer an innovative, sustainable, and community-focused health system through comprehensive primary care and diverse partnerships Proposed Schedule: 40 hours per week. Flexible schedule, with an opportunity for hybrid work! Note: This position will be required to float between two of Hudson Headwaters' southern region Health Centers. Position Summary The Registered Dietitian provides age appropriate, population specific, nutrition consultation and education for patients and families across the lifespan for a variety of health conditions, such as chronic disease management, weight management, disease prevention and nutrition support. Care is delivered, either one-on-one or in a group setting, in a professional, compassionate, caring, culturally and ethnically sensitive manner, while embracing the Core Values of Quality, Appreciation, Creativity and Sustainability in pursuing the HHHN Mission and Vision. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily: Essential Duties and Responsibilities: * Collaborate with the Network team as the content expert for Nutrition to implement population health focused initiatives and programs. * Assist in the development of Network educational materials and tools to improve care. * Provide ongoing patient and population specific education and outcome-oriented nutrition counseling to patient/family/caregiver regarding nutritional status, adequacy measures and results, and all nutrition related lab parameters pertaining to their disease process. * Demonstrate competency in the application of the Nutrition Care Process (NCP). * Assesses patient's knowledge of dietary needs and provide tailored education regarding the relationship of diet, lifestyle, and chronic illnesses. * Monitor patient adherence and response to nutrition therapy, adjust therapy as needed to achieve and sustain an effective nutritional status, document why the patient was unable to achieve the goals and implement the plan of care to address issues impacting the patient's ability to achieve the goals. * Conduct and support Network group nutrition classes. * Attend meetings and serve on various organization committees that support the Mission, Vision, and Core Values. * Demonstrate excellent critical thinking skills and flexibility within the role. * Perform other duties as directed. Qualifications: The requirements listed below are representative of the knowledge, skill, and ability to perform the essential functions: * Bachelor and/or Master of Science degree in Nutrition/Dietetics (Didactic Program for Dietetics) with completion of an accredited dietetic internship program. * Current registration by the Academy of Nutrition and Dietetics (AND). * NYS Education Department licensure as a certified dietitian-nutritionist required. * 3-5 years of clinical nutrition experience preferred. * Must possess current BLS certification. * Current membership inf the Academy of Nutrition and Dietetics preferred. * Experience with diabetes and weight management required. * Ability to travel throughout the Network. * Proficiency with Microsoft applications and electronic medical records. * Self-directed, detail-oriented, motivated and ability to work independently as well as in a team atmosphere. * Excellent verbal and written communication skills. The pay range for this position is $34.00/hour.

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The CMN Specialist: As part of the CMN team, participates in monitoring and improving processes relative to the quality, appropriateness, and timeliness of the reimbursement information requirements of our order processing activities. Responsibilities and Duties: Review initial prescription for qualifying elements resulting in timely release of claims. Complete daily follow up processes on all CMNs assigned within the WIP states/RC worklist. Review possible renewal CMNs within the CMN review worklist. Manages the CMN renewal process and obtains all necessary documentation. Responsible for handling all outstanding held revenue related to CMNs for branches assigned. Manages phone calls related to CMNs. Other duties as assigned. Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements: Ability to multi-task in a fast-paced environment Detail and team oriented Effective communication (verbal and written) and organizational skills Proven computer proficiency, the use of multiple applications simultaneously Knowledge of the HME/DME industry is preferred *** Starting no less than $16.50/hr

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Are you passionate about helping others and delivering exceptional customer service? We're looking for a motivated individual to support patients with their CPAP therapy by promoting our MSC ReFresh Program and ensuring they have the supplies they need for optimal health. What You'll Do: Handle inbound/outbound calls to assist patients with CPAP equipment and supply needs Educate patients on supply schedules and insurance guidelines Meet metric driven goals to provide excellent patient care Convert calls into orders while meeting daily performance goals Promote convenient ordering options like Rapid Reorder and Autoship Provide outstanding service and support to improve patient outcomes What We're Looking For: 2+ years of customer service or inside sales experience Call Center experience a plus Strong communication and listening skills A team player with a positive attitude and drive to meet goals Ability to multitask and stay organized in a fast-paced environment Why Join Us? Make a difference in patients' lives while growing your career in a supportive, dynamic workplace.

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Responsibilities and Duties: Support intake staff by assisting with insurance verification. Initiates authorization requests with insurance companies and government payers and obtains the necessary documentation. Communicate and report to case management any insurance related issues for order fulfillment. Monitors outstanding authorization requests and initiates follow up of authorizations in a timely manner. Assists with insurance changes when prior authorizations are needed. Manages phone calls related to prior authorizations. Other duties as assigned. Qualifications: Education: Graduate of an accredited high school or GED equivalence. Experience/Knowledge/Skills/Physical Requirements Ability to multi-task in a fast-paced environment Detail and team oriented Effective communication (verbal and written) and organizational skills Proven computer proficiency, the use of multiple applications simultaneously Knowledge of the HME/DME industry is preferred

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Reports To: Billing Manager Responsibilities and Duties: Responds to patient phone calls, walk in patients at the branch, and/or interdepartmental inquiries regarding insurance and/or private pay billing. Verifies pertinent billing information with patients relating to physical/email address, phone number, emergency contact information, primary care physician, and insurance information. Manages patient billing inquires received from the Patient Hub. Addresses billing service issues as identified through patient satisfaction surveys. Reviews declined credit/debit card transactions, ACH returns, expired credit/debit cards, and payment plan exceptions. Places delinquent accounts on financial holds and review requests for removal of holds. Follows up on patient invoices undeliverable due to invalid physical or email address. Replies to patient information requests from our contracted collection agency. Communicates problems and concerns to the Billing Manager that may lead to inaccurate or untimely completion of reimbursement. All other duties as assigned. Qualifications: Education: Graduate of an accredited high school or GED equivalence. Experience/Knowledge/Skills/Physical Requirements: • Minimum of one year of billing experience in healthcare, preferably in DME. • Ability to interpret explanation of benefits and understand healthcare reimbursement terminology. • Excellent communication and customer relation skills. • Excellent interpersonal and organizational skills (a team player). • Experience with Brightree billing system a plus. • Normal office/clerical motor skills in addition to extensive computer and telephone experience. ***Starting no less than $15.00/hr

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Schedule: Full Time Mon-Fri plus on call rotation Medical Equipment Technicians are responsible for the delivery, set-up, patient education and pick up of DME equipment and pharmaceuticals to home care customers within a prescribed and assigned geographical area. The Medical Equipment Technician will make deliveries within the surrounding area. Responsibilities and Duties: Determines with the Dispatch Coordinator the best daily route of the manifest for delivery of orders and pickup of equipment, and communicates with the Dispatch Coordinator on the completion of each stop. Verifies and loads staged orders as prescribed on the work order for delivery, and unloads picked up equipment at completion of route. Demonstrates timeliness, courtesy, sincerity, and patience when dealing with customers, providing customer orientation, instructing on the proper use of equipment, and working with customers to solve a variety of problems. Completes delivery and pickup paperwork promptly and accurately, returning paperwork to the appropriate facility personnel. Performs daily maintenance on assigned vehicle. Participates in on-call rotation as scheduled Performs other duties as assigned. Qualifications: Education: Graduate of an accredited high school or GED equivalence. Experience/Knowledge/Skills/Physical Requirements: Experience with HME delivery experience a plus Be at least 21 years of age with an excellent driving records Excellent communication and customer relation skills. Excellent interpersonal and organizational skills (a team player). Clean and neat in personal appearance. Good physical condition with ability to lift 100 pounds. Must pass the HPE (Human Performance Evaluation) test.

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program DEI&B Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The Certified Fitter fits and delivers prefabricated orthotic devices. The Certified Fitter works directly with patients to evaluate their needs, formulate a treatment plan, and provide follow-up care to ensure successful outcomes. The Certified Fitter is trained to provide certain custom-fitted, prefabricated, and off-the-shelf orthoses. Evaluates and treats patients in accordance with current treatment techniques and protocols established by the Orthotist. Responsibilities and Duties: Review/formulate medical records, examine patients, evaluate, and document functional loss and orthotic needs of patients; formulate orthotic patient prescriptions for optimal management of upper and lower limb orthotic anomalies, both congenital and acquired, in collaboration with physicians and orthotist. Post materials used, cost and other pertinent information including nomenclature and cost to orthotic records to ensure accurate patient charges. Instruct patients on the limitations and proper use of orthotic devices and appliances; instruct patients regarding maintenance, storing and cleaning of devices and appliances. Consult with the orthotist, physicians, nurses, and physical therapists and vocational rehabilitation counselors regarding orthotic patient's needs. Carry pager and perform on-call duties as assigned and scheduled Other duties as assigned Work Environment Possible exposure to contagious diseases, communicable diseases, or blood-borne pathogens. May work in homes, community, schools, job sites, clinics or in a normal patient care environment in an acute hospital setting. Possess current unrestricted Michigan driver's license, automobile insurance, and available automobile. Driving distances within service area from office. Potential exposure to a variety of attitudes and personalities. The noise level in the work environment is usually moderate. Qualifications: Experience/Knowledge/Skills/Physical Requirements: Certified Fitter by ABC or BOC Employee must be eligible to be credentialed and hold privileges with all local hospitals Experienced in Microsoft Office and Windows based computer applications Strong verbal and written communication skills Presents a strong professional appearance Ability to perform multiple and adverse tasks simultaneously High organized and self-motivated Employee must have normal or correctible range of hearing and eyesight Manual dexterity required to operate orthotic construction equipment Frequent bending, stooping, and lifting and reaching required

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Case Management Contact Center Specialist are responsible for incoming phone inquiries related to Respiratory, Durable Medical Equipment and Re-Supplies, working to ensure excellent customer service. Responsibilities and Duties: Manage high volume of inbound calls in a timely manner. Follow call center “scripts” when managing different topics. Identify customers' needs, clarify, and confirm information, research the issue, and provide solutions. Verify insurance coverage. Utilize listening skills to ensure patients' needs or concerns regarding their equipment or services are addressed timely. Ensure that all customer requests are managed accurately and effectively. Input patient information and orders into the system, as necessary. Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol. Excellent communication skills to interact with customers over the phone and provide support. Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken. Responsible for meeting personal and team qualitative and quantitative targets. Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals. Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously. Perform other duties as assigned. Qualifications: Education: Graduate of an accredited High School Requirements and Skills: Minimum of 1 year of progressively responsible customer service experience preferred. Customer oriented with excellent oral and written communication skills. Pleasant personality with excellent phone and interpersonal and organizational skills. Ability to prioritize and manage time effectively. Initiative-taking, Collaborator Build sustainable relationships and engage customers by taking the extra mile. Works well independently and in a demanding environment

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Reimbursement Specialists are responsible for the timely and accurate billing and collections for Medicare, Medicaid, and Commercial insurance carriers. Responsibilities and Duties: Conducts review of rejected claims from the clearinghouse and front-end payor edits, follows up on unprocessed claims, and researches denials for resubmission to ensure timely collection and maximum reimbursement. Maintains accurate and complete notes on each invoice worked. Responds to patient inquiries received via phone, email, or from other internal departments. Assists internal departments and staff with billing related issues. Communicates obstacles or challenges to Billing Manager that may lead to inaccurate or untimely resubmission of claims. Performs other duties as assigned. Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements: Minimum of three years of progressively responsible third-party payor reimbursement experience in healthcare. Strong knowledge of Medicare, Medicaid and commercial insurance guidelines, procedures, and rules and regulations for HME billing. Experience with escalating billing disputes, including appeals, reviews, and redeterminations. Excellent communication and customer relation skills. Excellent interpersonal and organizational skills (a team player). Normal office/clerical motor skills in addition to extensive computer and telephone experience. Brightree experience preferred. Pay starts no less than $18/hour

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program DEI&B Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The Sleep Intake Specialist Responsible for the processing of new PAP Equipment and Supply orders including obtaining all essential documentation required to qualify and dispense the order. Qualify insurance, disclose patient financial responsibility and schedule setup appointments. Collaborate with healthcare providers, patients, and insurance companies to ensure timely and accurate processing of PAP orders. Communicate with patients regarding order status, delivery schedules, and any necessary documentation or information required. Responsibilities and Duties: Receive and review new PAP orders from healthcare providers or patients. Enter patients' information and PAP orders into the system. Work in e-prescribing systems to receive orders and process orders. Pull documentation from physician based epic systems. Verify the completeness and accuracy of order information, including prescription details, documentation, and insurance coverage. Ensure compliance with regulatory requirements and company policies during the order processing. Proficient knowledge of payor qualification and documentation requirements and guidelines. Maintain comprehensive and accurate records of PAP equipment orders, insurance information, and patient details. Obtain proper documentation for billing, reimbursement, and compliance purposes. Follow up on task progress, ensuring timely completion and adherence to established deadlines. Ability to accurately document patient and referral interactions, including issue descriptions, resolutions, and follow-up actions taken. Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required. Address patient inquiries, concerns, and provide appropriate support throughout the ordering process. Collaborate with other departments to assist in processing orders. Responsible for meeting metric standards set by Sleep Intake Manager to ensure success. Proper etiquette and professionalism are required. Perform other duties as assigned. Qualifications: Education: Graduate of an accredited high school. Experience/Knowledge/Skills/Physical Requirements: Minimum of 1-2 years' experience as an administrative assistant or equivalent. Knowledge of PAP equipment, respiratory equipment and basic DME industry is helpful. Perform office/clerical motor skills and extensive computer and telephone usage. Excellent communication and customer service skills for both internal and external customers. Detail oriented with excellent interpersonal and organization skills (team player). Demonstrates the ability to multi-task.