Retail Sales Consultant
Fairbanks, AK job
Job Description: Join our team and receive a $2,500 sign-on bonus for qualified hires! It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targets and earning your commission happens with the power of AT&T's full suite of products at your fingertips - the latest devices and personalized services that bring friends, families and communities closer together. Let's talk about what to expect: On the sales floor, you'll use a consultative sales approach guiding customers through their options, this is where your drive and passion for helping people will really shine. You'll be a part of the community through events, filling online orders and making outbound calls to existing and potential customers. You'll work a schedule between 9am-9pm, including weekends, so you can be there when our customers need us. Monthly seniority-based schedules are available 2 weeks in advance. This is a fast-paced environment, being flexible and open to change will help you stay current with evolving tech and all the ways we work to meet customer's needs. Prior retail or customer-facing sales experience is a plus. No sales experience? We'll provide you with the tools, training and coaching needed to help you meet and exceed your goals! If you are considering jobs like Wireless Sales Consultant, Retail Associate, Retail Sales Associate, or Retail Team Member, this career move would be a great fit! Our Retail Sales Consultant earn between $19.41 - $20.13 per hour plus $16,200 in commissions if all sales goals are met. With our uncapped commission opportunities, overachieving those goals earn top sellers $62,460 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired). Sick leave Paid Parental Leave Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness, accident hospital indemnity/group legal Employee Assistance Programs (EAP) Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone If you are considering jobs like Wireless Sales Consultant, Retail Associate, Retail Sales Associate, or Retail Team Member, this career move would be a great fit! At AT&T, the safety of our employees and customers remains our top priority. We are committed to following all protective and safe-distancing guidelines required by local & state authorities in response to COVID-19. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Sign-on bonus is not applicable to internal employees. To be eligible for the bonus, be hired by AT&T for the location listed. AT&T reserves the right, as its discretion, to pay your 1st portion of the bonus payments after 90 days of your first date of employment = $1,250.00 the second payment after you complete 6 months of employment = $1,250.00 Total payouts = $2,500.00. Your receipt of these bonus payouts are contingent upon your agreement with the terms set forth under Agreement for Repayment of Sign-On Bonus and in general, provides that you will repay the bonus if you voluntarily terminate your employment within 12 months of the first day of your employment. Eligibility also includes being in good standing at the time of payout. Applies to all job offers made by 12.31.2025. Ready to join our sales team? Apply today. ConnectingOurCommunities Weekly Hours: 40 Time Type: Regular Location: Fairbanks, Alaska It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392
Assistant Store Manager
Eielson Air Force Base, AK job
Job Description: Take the lead at the center of where it all happens - our retail stores. With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology. With access to the latest tech and a company that believes in you, there's so much in store for your career. In this role, you'll partner with a store manager to oversee all aspects involved in the daily operation of a retail store. From assisting with merchandising and product launches to helping to meet and exceed sales objectives, you'll ensure that customers are provided with an extraordinary experience with our products and services. And you won't be in this alone. We offer best in class paid training that will set you up for leadership success. You'll gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals. Our most successful Assistant Store Managers have: Excellent communication and leadership skills Three or more years of sales and/or customer experience in telecommunications or a related industry Prior management experience Well-developed planning, analytical and problem-solving skills Familiarity with wireless terminology, industry trends and AT&T mobility systems The ability to collaborate with key stakeholders on initiatives beyond store walls. Additional requirements include: Strategic perspective and the ability to champion change. Inspiring your team through high performance, collaboration, and teamwork Utilizing professional expertise to solve problems and analyze issues. Taking initiative and striving and creating results Our Assistant Store Managers earn $53,200- $79,800 in annual salary plus $18,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Join our team and you will be on a path to leadership, coupled with a strong salary and benefits that fit your life. Apply today. ConnectingOurCommunities Weekly Hours: 40 Time Type: Regular Location: USA:AK:Fairbanks:407 Merhar Ave:RET/RET Salary Range: $53,200.00 - $79,800.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392
Recruiter
Anchorage, AK job
An Alaska Communications Recruiter performs advanced professional duties requiring substantial analytical skill, considerable knowledge of human resources management principles, practices, recruitment, and staffing. Contacts are ordinarily with senior executives (SVP, VP, and Directors), administrators, supervisors, and employees, telecom industry representatives, employment and staffing organizations, training specialists, and other human resources or industry experts within the identified area of expertise. The purpose of the contacts is to obtain information and facts, coordinate delivery of programs and services, identify and evaluate recruitment programs and processes.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
* Confer with senior leadership, managers, supervisors, and employees to identify current and projected staffing needs, identify new technology skill and training set requirements for development of a workforce recruitment plan by company, work unit, or job classification.
* Prepare responses to inquiries, assist in the production of compliance review material and information from operating units and human resources; assist with preparation of the workforce analysis, including statistics and tables, and supporting materials; assist supervisors and managers in understanding compliance training requirements as mandated by federal and state enforcement agencies.
* Lead, coordinate and develop recruitment plan for executive and managerial corporate classifications and for highly skilled, difficult to fill represented classifications.
* Generate reports and assess recruitment costs and returns. Recommend and implement changes and improvements to the process to reduce costs and increase value of recruiting tools and sources. Considerable knowledge of federal, state, and local regulations/laws in all human resources and employment law related areas.
* Considerable knowledge of principles and practices of labor contract administration, labor law practices, state and federal statutes and regulations regarding employment matters such as EEO, Human Rights, and Americans with Disabilities Act (ADA).
* Ability to maintain effective working relationships with a wide variety of individuals. Must have excellent writing and communications skills.
POSITION QUALIFICATIONS
Competency Statement(s)
* Accountability - Ability to accept responsibility and account for his/her actions.
* Responsible - Ability to be held accountable or answerable for one's conduct.
* Communication Skills - Successful candidate must have excellent oral and written communication skills. Position will require frequent preparation and delivery of detailed plans and proposals. Strong communication/interpersonal skills with emphasis on decision-making, conflict management, and team building and teamwork. Must have ability to develop work plans, work effectively as a member of a team, report on status of projects, and represent the team in meetings and/or with the client, and be able to coordinate issues identification and resolution between clients and the development team.
* Customer Centricity - An attitude of customer as the key to success and keeping the customer's interests paramount. Able to speak about the customer's business challenges and opportunities in a specific manner and if relevant, bringing that information into ACS so that telecom solution sets can be developed and then presented back to the customer.
* Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
* Resourcefulness- Can work effectively with higher management in dealing with the complexities of the recruiting job.
* Innovative-Sees new opportunities and consistently generates new ideas in line with HR and the companies' goals.
* Results Oriented- Acts with a sense of urgency. Align resources to accomplish key objectives.
* Resourcefulness - Can work effectively with higher management in dealing with the complexities of the recruiting job.
* Innovative - Sees new opportunities and consistently generates new ideas in line with Human Resources/the Company's goals.
MINIMUM QUALIFICATIONS
A bachelor's degree in human resources, Business Administration, Marketing, Accounting, or a related field. Any combination of education and experience at or above technical level within the identified fields may be substituted on a year-for-year basis plus four (4) years of progressively responsible professional level experience, preferably in human resources or similar fields. Demonstrated proficiency using Microsoft Office Suite, Including Word, Excel, Access, and Outlook, as well as experience working with a current HCM platform.
Network Support Technician I (Future Opening)
Anchorage, AK job
This posting is to gather interest for the Network Support Technician I. We are not currently hiring, but will be contacting candidates when we have an opening.
GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner.
Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required.
COMPETENCIES:
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Ability to interact with a wide variety of business, operations, and technical staff.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Demonstrated good verbal and written communication skills.
Ability to explain technical activities to customers.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Demonstrated administrative and organizational skills.
Ability to accurately document procedures and technical processes.
Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment.
General understanding of Information Technology.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Knowledge and operating skills in mainstream operating systems.
Network Support Technician I
Additional Job Requirements:
This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems.
Essential Duties:
Tier I Support:
First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented.
Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions.
Minimum Qualifications:
Required: *
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Minimum of six (6) months experience in a customer service or call center environment. *
Preferred:
Associate degree in telecommunications, computer science, electronics or relevant field.
Microsoft, ITIL, CompTIA, Cisco certifications.
Telecommunications experience.
Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.
Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
Auto-ApplyMaterials Management Specialist (Future Opportunity)
Anchorage, AK job
At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?
This is a Future Opportunity
This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise.
POSITION SUMMARY
Materials Management Specialists (MMS's) primary duties are to handle incoming and outgoing mail and packages, reproduce copies of printed materials, process repair and out of box failures, receive, stock, manage inventory levels, and issue items to customers. These duties are performed in office, warehouse, and outdoor storage yard environments.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below.
Examples of Duties
Receive, date stamp, and route incoming mail, packages, and express shipments for the Company (e.g., UPS, FedEx, USPS).
Sort, stamp, and prepare outgoing mail, packages, and express shipments (e.g., modems, customer phones and accessories) for pickup or delivery to designated locations.
Prepare documents or forms for special handling or overnight delivery.
Make deliveries or pick up materials from job sites and other locations using Company vehicles (e.g., vans, flatbed trucks).
Reproduce copies of materials using computerized reprographic equipment; bind, store, and inventory basic Company forms.
Review the master calendar for the Distribution team (e.g., due dates, leave schedules, postal regulation changes) and advise Supervisor of potential conflicts.
Order and maintain inventory to meet internal and external requirements; expedite shipments and resolve vendor errors.
Source and purchase materials using procurement credit card (PCC) or written bids; reconcile PCC monthly.
Set up new material master and perform electronic updates in both LEC and Wireless inventory control systems.
Process repairs, returns, and out-of-box failures for various equipment (e.g., phones, tools, test equipment); manage RA requests, shipping documentation, and repair tracking.
Process adjustment transactions related to surplus inventory in computerized systems.
Conduct monthly and yearly physical inventory counts for assigned locations; prepare reports and resolve variances.
Prepare, process, and track requisitions and purchase orders; obtain freight quotes, audit bills, review invoices, and prepare check requests using correct accounting codes.
Track departmental expenditures and prepare monthly variance reports.
Coordinate travel arrangements including flights, ground transportation, hotels, and authorizations.
Receive materials from carriers/vendors; inspect for discrepancies and receive into inventory system.
Package and ship materials to vendors and Company facilities, ensuring compliance with Hazmat laws.
Stock bins, pallets, or other storage areas with materials.
Issue or transfer materials using inventory system, ensuring accuracy and proper departmental charges.
Notify Supervisor of inventory discrepancies and adjust as instructed.
Operate material-handling equipment (e.g., forklifts, pallet jacks, trucks with lift gates).
Perform minor maintenance on hand tools and equipment used in warehouse operations.
Sort and identify surplus or returned materials for inventory, credit, recycling, or scrapping; ship consignment materials.
Train others in the MMS classification per Supervisor direction.
Assist Supervisor in assigning daily work duties and coordinating warehouse activities.
Ensure workgroup production meets Company standards for accuracy, timeliness, and compliance.
Purchase miscellaneous equipment, parts, and tools using procurement card and charge to appropriate cost center.
Travel to other warehouses for vacation coverage and annual inventories.
Perform other duties as assigned.
MINIMUM QUALIFICATIONS
Associate's degree and one (1) year experience in one of the following areas: computerized inventory control, warehousing, purchasing, or shipping. May substitute High school diploma or GED plus three (3) years general office experience for the education requirement.
Extensive knowledge of warehouse procedures and telephone equipment gained through three (3) years of warehouse experience operating under a computerized inventory control system. At least two years must have been in a local telephone company warehouse, Signal Corps warehouse or a communications company warehouse.
(Anchorage MMS II Only) Must possess and maintain a valid Certificate of Medical Examination (Medical Card) and pass a Drug and Alcohol Background check.
Certifications and Licenses Required
Possess and maintain a valid Alaska driver's license.
MMS II - Must obtain and maintain forklift training and certification with 90 days of attaining the MMS II classification.
Must obtain and maintain IATA and CFR part 49 Hazardous Materials certification within 180 days of attaining the MMS II classification.
Additional Requirements
Demonstrated ability to lift 50 lbs on a repetitive basis to a height of 3 feet or 5 feet (MMS II's) (a box of 8 ½ x 11 paper weighs 50 lbs.)
Applicants must successfully pass a keyboarding test at 30 WPM. Tests completed within the past 12 months from the date of application will be accepted. Internal applicants serving as MMS's are expected to have proven keyboarding and are not required to provide test results.
Experience using personal computers to include word processing and spreadsheet software and using a variety of applications.
External applicants must successfully pass a pre-employment suitability assessment and drug test.
MMS II - Demonstrated ability to maneuver 2,500-pound pallets using a manual pallet jack.
We hope you'll join us as we change lives through technology.
Auto-ApplyClient Account Manager I
Soldotna, AK job
The Client Account Manager I work cooperatively with other members of the team to grow existing customers, create new customers and increase customer satisfaction and revenues. Quota is retired by both individual performance and that of the team the CAM I is assigned to support.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. Reasonable Accommodations may be made to
enable qualified individuals with disabilities to perform the essential
functions.
Essential Functions Statement(s)
* Meets or exceeds assigned revenue objectives for a broad array of telecommunications/IT
products and services by assisting in the development and execution of
strategic sales plans to business customers.
* Partners and collaborates with all cross-functional teams required to
execute market plans; assuring all related activities are coordinated and
mutually supportive to achieve local revenue goals.
* Supports the group with any potential information reports.
* Assists where feasible with handling of day-to-day issues, account
research, event coordination, contract processes.
* Develops and maintains collaborative relationships with internal
employees. Takes initiative to improve processes that will enhance customer
satisfaction and/or increase company profitably.
* Manages projects from concept to implementation. Effectively identifies and communicates
scope and objectives of project(s).
* Work closely with all Alaska Communications internal work groups to
obtain required signatures from each work group for each project.
* Consistently updates detailed customer profiles, sales activities and
contact information.
* Performs other duties as assigned and completes projects not specified in
this job description.
Education: Associate degree in business administration, marketing or
closely related field. Equivalent
education, experience and training may be substituted for the degree
requirement on a year for year basis.
Experience: A minimum of one (1)
year of experience in a customer service or sales environment to include
selling products/services to business customers. Equivalent education and
training may be substituted for experience on a year to year basis.
Computer Skills: Demonstrated proficiency working with the Microsoft Office
suite, to include Word, Excel, Access, Power Point and Outlook. Sales Force
proficiency preferred.
Additional Requirements: Valid
driver's license is required.
Wireless RF Technician Trainee - (Juneau, AK)
Juneau, AK job
GCI's Trainee Wireless RF Technician is responsible for performing advanced troubleshooting, optimization, upgrades, commissioning, maintenance and repair of Wireless RF transmission lines, antennas, and cell site or transport related equipment for the Wireless GSM/CDMA/UMTS/LTE Radio Access Network (RAN) and Microwave network with oversight by more senior level technicians. The Wireless RF Technician is expected to perform duties with moderate supervision while contributing to all aspects of delivering quality service to the company's customers and supports other departments' efforts to improve customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This is an entry level position within the GCI Network Operations group as a Wireless RF Technician Trainee. This position supports senior technicians, executing basic equipment installations, testing, and Operational Site Acceptance. Learn how to use and operate multiple types of test equipment, Software Tools, and travel to various locations throughout Alaska with various types of Accessibility. Position requires to attend and successfully complete tower climbing training and be able to perform basic installation and repairs while working at heights.
Trainee position will gain basic understanding of cell site installation, modifications, repairs, and test procedures. Upon successful completion of experience qualifications, knowledge test written and physical.
With oversight/coaching by more senior level technicians:
Perform installation, adjustment, advanced troubleshooting, repair, and maintenance of Wireless RF transmission lines, antennas and other cell site or transport related equipment throughout Urban and Rural Wireless markets, including but not limited to microwave, tower mounted radios, cellular antennas, TMA's, fiber cabling, DC power, FAA warning beacons and tower lighting systems. Provide technical support for technicians in remote locations, including phone, command line interface, Cherwell ticket maintenance, and workflow.
With oversight/coaching by more senior level technicians:
Operate test equipment to perform corrective tasks related to the transmission tower, antennas, coaxial cabling, grounding, and other systems as required.
Provide support to Engineers in field related aspects for network optimization projects by working and interacting with RF Engineering and optimization support team for pre and post optimization adjustments and statistical analysis.
With oversight/coaching by more senior level technicians:
Perform site audits of Cell Sites and towers within the company's network to ensure existing and new installations are within specifications. Update and maintain daily work & safety logs. Assist with updating and maintaining cell site and tower information including but not limited to inspections, FAA/FCC documentation, lighting systems, access, and risk assessment information database. Coordinate with Management and Regulatory parties to ensure the company's Tower network meets all federal FAA and FCC guidelines and requirements.
Perform daily operational checks on all cell site RF and associated equipment.
Maintain compliance of documentation, company, safety, and regulatory policies.
Perform progression training comprised of written, face to face, vendor, and on the job training.
COMPETENCIES
Demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the public.
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Strong desire to succeed and a willingness to take ownership of tasks and projects.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
COMPLIANCE - Follows internal controls; adheres to GCI policies and procedures regarding proprietary information; protects internal and external customer and company confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Required to follow company and OSHA guidelines for safe work practices. Thorough understanding of safe work practices when working at heights and fall protection requirements.
DECISION MAKING: Uses sound, logical judgment based on department and company policy and procedures, data, research, and experience to choose an appropriate course of action.
Computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to use the company intranet.
Minimum Qualifications
Required: *
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Must complete and remain a certified tower climber in this role.
Preferred:
Six (6) months' work history, telecommunications, technical, or customer service experience.
Associates Degree in electronics, telecommunications trade school or equivalent training.
Prior certification as a tower climber.
Other telecom industry specific certifications and/or job specific certifications.
DRIVING REQUIREMENTS:
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights up to 200 feet safely and routinely.
Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 50-pounds more regularly, up to 20 pounds frequently.
High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily.
Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
Subject to adverse weather and driving conditions.
Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes).
Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel.
Drug Testing: A pre-employment drug test and/or participation in an ongoing random drug or alcohol testing program may be required to satisfy conditions the conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Auto-ApplyDirector of Accounting, Controller
Anchorage, AK job
Director of Accounting, Controller is a key leadership position within the Company and the Accounting Organization. This position is responsible for assisting the VP, Finance and Accounting in the coordination and production of timely and accurate financial information and reports for each of the organization's subsidiaries and submitting them to our parent corporation. This includes overseeing the month-end close process, reviewing journal entries and account reconciliations, maintenance of the general ledger and compliance with both regulatory requirements and the Company's internal control procedures. This position works extensively with other departments ensuring projects and transactions are appropriately recorded and is recognized as an authority in both Company policy, regulatory, and accounting rules. This position coordinates our tax functions between both internal and external resources and is the point of contact for our external auditors for quarterly reviews, annual audits, and ad hoc engagements. This position is also responsible for hiring, training and coaching staff for the various accounting units.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
Ensure that capabilities, methods and procedures are in place to successfully meet all external reporting requirements.
Oversight of all accounting functions, including oversight of compliance programs (e.g., Sarbanes Oxley program) related to financial reporting. Lead and develop the Finance teams, to include providing work assignments and direction/assistance, mentoring/coaching, skills & competencies development, recruiting, performance management.
Establish strong relationships with business managers based on providing expert decision support, anticipating key issues and informational needs. Collaborate with colleagues across various functional areas of business opportunity and engage in productive problem solving.
Ensure the review of monthly journal entries and account reconciliations. Reviews and assure accuracy of the monthly variance analysis performed by the accounting department.
Coordinate and lead the Company's month end close process, including designing processes and procedures to efficiently close on time, distributing workload as required.
Oversee the production of financial statements and their timely submission to our parent corporation.
Ensure the performance of all key and non-key internal controls over financial reporting by the Accounting team. Including, updating the SOX documentation on an annual basis, identifying opportunities for control improvements and efficiencies, and recommending for deletion any extraneous internal controls.
Support ad hoc requests for accounting information and analyses, including those from the CFO and VP, Finance and Accounting. Act as the key point of contact for parent company accounting requests. Act as the key point of contact for all requests from other internal and external business partners and manage the completion within the Accounting team.
Utilize financial systems to their maximum potential and make reporting effective, efficient, timely, accurate and insightful. Structure reporting to provide effective tools that allow budget managers and Finance management to understand variances and make effective decisions around resource allocation.
Coordinating with our external auditors, lead the quarterly reviews, annual financial statement audits, and ad hoc engagements.
Maintain an effective tax function with a combination of both internal and external resources.
Lead in-depth financial, variance, and trending analysis for key profitability drivers and metrics. Interpret results, and articulate actionable recommendations that maximize profitability and ensure financial targets are achieved.
Lead the implementation of new accounting pronouncements. Act as the ACS and Accounting subject matter expert for financial information system implementations and assist in all such implementations.
Coordinate the cross training of Accounting Managers and Supervisors and ensure absences are covered.
Maintain up-to-date knowledge of GAAP, SOX 404, and regulatory requirements. Perform technical research.
Other duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
Analytical Skills - Ability to use thinking and reasoning in gathering raw data and processing that data into a meaningful form.
Business and Process Leadership - (Strong expertise in telco service provider / carrier process and procedures). Ability to grasp and understand business concepts and issues. Preferably, an understanding of key telco processes (retail/sales/service, ordering/service delivery, network management, customer support) and the ability to map processes and understand inter-linkages to each other and to the systems that support the processes. Strong ability to coordinate with sales, service, engineering, field operations, finance and other departments in the company. Ability to drive process metrics and measures, measurement points in a process, and the ability to drive improvement and process change.
Communication Skills - Excellent oral and written communication skills. Position will require frequent preparation and delivery of detailed plans and proposals. Strong communication/interpersonal skills with emphasis on decision-making, conflict management, and team building and teamwork. Must have ability to develop work plans, work effectively as a member of a team, report on status of projects, and represent the team in meetings and/or with the client, and be able to coordinate issues identification and resolution between clients and the development team.
Decision Making - Ability to make critical decisions while following company procedures.
Honesty / Integrity - Ability to be truthful, ethical, and be seen as credible in the workplace.
Financial Management - Ability to work with complex ERP, billing, provisioning systems and switching records. Consistent budgetary adherence managing both capital and operating expense budget models.
Management Skills - Ability to organize and direct oneself and effectively train and supervise others.
Adaptability - Ability to preserve flexibility in a fast-paced environment, and continually evolve to meet the changing business needs.
Detail Oriented - Ability to pay attention to the minute details of a project or task while balancing multiple concurrent projects.
MINIMUM QUALIFICATIONS
Bachelor's degree in accounting, finance, or related field required. Equivalent experience may be substituted for education plus ten (10) years professional accounting experience with increasing levels of responsibility resulting in demonstrable mastery of accounting principles concepts and applications. Supervisory and/or staff management experience required. Exposure to both operational and corporate financial settings in a public company. Expertise in accounting including GAAP and SEC reporting. Prefer CPA License and Graduate degree in accounting, finance, business administration, or related field. Experience with Workday Financials or other complex ERP system.
Auto-ApplySystems Engineer II - Anchorage
Anchorage, AK job
The Systems Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's IP-based voice and data products and associated systems, to include supporting and administering routers, switches, servers, and related technologies; and monitoring, analyzing and correcting performance, as necessary, to ensure compliance with service level agreements.
The Systems Engineer will ensure the stability, integrity and performance of voice, data, and wireless data based services and the IP/MPLS network core. This will be achieved through participating in the installation, monitoring, maintenance, support, troubleshooting a.nd optimization of all LANs, WANs, network security services, communication links and associated hardware and software. As a member of a team that provides 24 x 7 x 365 operational infrastructure support, the Systems Engineer must be willing and capable of performing complex hands-on network provisioning and management activities. This role demands solid technical grounding as well as excellent organizational skills and discipline in order to effectively and efficiently maintain focus while successfully managing multiple parallel projects and activities.
Essential Functions - Systems Engineer ll
Able to work as a Subject Matter Expert in duties of a Systems Engineer I, plus the following:
Direct and coordinate the efforts of lower-level Engineers within the workgroup.
Function as the SME in one or more areas and serves as final point of escalation in the company.
"Subject Matter Expert" is defined as being the last and final point of resolution and technical escalation for a technology or trouble issue.
Minimum Qualifications
College diploma in the field of computer science, computer information systems, or computer engineering. Relevant experience could be substituted for the educational requirement on
a year-for-year basis. Systems Engineer I: 3 years of experience leading to the ability to work independently in the following areas:
* information processing principles, practices and demonstrated ingenuity in performing troubleshooting and root cause analysis of complex cross-functional problems.
* fundamental IP, routing and switching concepts.
* system administration.
* Familiarity with a broad cross section of IP based systems and networking technologies.
* ordering, provisioning, turn up and troubleshooting of telecommunicati ons circuits from CPE access lines to enterprise and core class lines (Metro-E, DS-3, OC-x etc.)
* theoretical knowledge and extensive.hands on experience configuring,troubleshooti ng, optimizing and managing a relevant mix of following software, hardware, protocols and technologies:
* Core and enterprise-clas·s routers, switches, network security appliances, WAN accelerators, and intelligent port aggregators and taps.
* Access technologies, including·dial, xDSL, TDM and carrier Ethernet.
* Switching.
* Routing.
* MPLS .
* VPN and firewall technologies.
* Wireless data network technologies and infrastructure.
* Network services and user ma·nagement applications (i.e. DNS, LDAP, email, RADIUS, etc.)
* Extensive experience with scriptirig and automating execution of configuration and data collection tasks, utilizing tools (Exped,RANCID, SNMP, etc.), shells (Bourne, bash, l
Previous experience in Carrier and Service Provider organizations is strongly preferred.
Relevant education could be substituted for the experience requirement on a year-for-year basis.
Preferred Qualification: CCNA or equivalent
Cable Splicer Field Technician (Future Opportunity)
Juneau, AK job
At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?
This is a Future Opportunity
This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise.
POSITION SUMMARY
Field Technicians duties are to install and maintain all Alaska Communications services, facilities, and products in assigned work areas, remote and non-remote. This is including but not limited to terrestrial (buried and aerial) Copper and Fiber Optic Plant, Wireless and Microwave towers, facilities such as Remote nodes, Access Points, and cross connects.
ESSENTIAL FUNCTIONS Reasonable Accommodations Statement
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below.
Examples of Job DutiesCable Splicer
Splice, troubleshoot and maintain copper and fiber optic cables.
Identify, research, and resolve hardware and component issues daily.
Installs load pots, buildouts, repeater cases, or other transmission improvement devices.
Performs fault location by use of test sets and pressure gradient methods.
Install and configure vendor specific cards and equipment.
Complete Line Station Transfers and cuts.
Create as-builts and help maintain records by providing updates.
MINIMUM QUALIFICATIONSEducation Required
Must have a high school diploma and must possess and maintain a driver's license. Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty.
Experience Required
Two (2) years' experience in the skills and work this position will typically perform. Ability to operate necessary equipment. To read and interpret schematics and diagrams. Ability to climb and perform work functions on poles and to differentiate colors.
Certifications and Licenses Required
As listed below, some levels may require you to possess and maintain an Alaska Commercial Driver's License (CDL) Class A, as well as a valid Certificate of Medical Examination (Medical Card) and pass a Drug and Alcohol Background check.
CDL:
Linemen/Splicers
Additional Requirements
External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position.
We hope you'll join us as we change lives through technology.
Auto-ApplyDirector of Accounting, Controller
Anchorage, AK job
Director of Accounting, Controller is a key leadership position within the Company and the Accounting Organization. This position is responsible for assisting the VP, Finance and Accounting in the coordination and production of timely and accurate financial information and reports for each of the organization's subsidiaries and submitting them to our parent corporation. This includes overseeing the month-end close process, reviewing journal entries and account reconciliations, maintenance of the general ledger and compliance with both regulatory requirements and the Company's internal control procedures. This position works extensively with other departments ensuring projects and transactions are appropriately recorded and is recognized as an authority in both Company policy, regulatory, and accounting rules. This position coordinates our tax functions between both internal and external resources and is the point of contact for our external auditors for quarterly reviews, annual audits, and ad hoc engagements. This position is also responsible for hiring, training and coaching staff for the various accounting units.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
* Ensure that capabilities, methods and procedures are in place to successfully meet all external reporting requirements.
* Oversight of all accounting functions, including oversight of compliance programs (e.g., Sarbanes Oxley program) related to financial reporting. Lead and develop the Finance teams, to include providing work assignments and direction/assistance, mentoring/coaching, skills & competencies development, recruiting, performance management.
* Establish strong relationships with business managers based on providing expert decision support, anticipating key issues and informational needs. Collaborate with colleagues across various functional areas of business opportunity and engage in productive problem solving.
* Ensure the review of monthly journal entries and account reconciliations. Reviews and assure accuracy of the monthly variance analysis performed by the accounting department.
* Coordinate and lead the Company's month end close process, including designing processes and procedures to efficiently close on time, distributing workload as required.
* Oversee the production of financial statements and their timely submission to our parent corporation.
* Ensure the performance of all key and non-key internal controls over financial reporting by the Accounting team. Including, updating the SOX documentation on an annual basis, identifying opportunities for control improvements and efficiencies, and recommending for deletion any extraneous internal controls.
* Support ad hoc requests for accounting information and analyses, including those from the CFO and VP, Finance and Accounting. Act as the key point of contact for parent company accounting requests. Act as the key point of contact for all requests from other internal and external business partners and manage the completion within the Accounting team.
* Utilize financial systems to their maximum potential and make reporting effective, efficient, timely, accurate and insightful. Structure reporting to provide effective tools that allow budget managers and Finance management to understand variances and make effective decisions around resource allocation.
* Coordinating with our external auditors, lead the quarterly reviews, annual financial statement audits, and ad hoc engagements.
* Maintain an effective tax function with a combination of both internal and external resources.
* Lead in-depth financial, variance, and trending analysis for key profitability drivers and metrics. Interpret results, and articulate actionable recommendations that maximize profitability and ensure financial targets are achieved.
* Lead the implementation of new accounting pronouncements. Act as the ACS and Accounting subject matter expert for financial information system implementations and assist in all such implementations.
* Coordinate the cross training of Accounting Managers and Supervisors and ensure absences are covered.
* Maintain up-to-date knowledge of GAAP, SOX 404, and regulatory requirements. Perform technical research.
* Other duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
* Analytical Skills - Ability to use thinking and reasoning in gathering raw data and processing that data into a meaningful form.
* Business and Process Leadership - (Strong expertise in telco service provider / carrier process and procedures). Ability to grasp and understand business concepts and issues. Preferably, an understanding of key telco processes (retail/sales/service, ordering/service delivery, network management, customer support) and the ability to map processes and understand inter-linkages to each other and to the systems that support the processes. Strong ability to coordinate with sales, service, engineering, field operations, finance and other departments in the company. Ability to drive process metrics and measures, measurement points in a process, and the ability to drive improvement and process change.
* Communication Skills - Excellent oral and written communication skills. Position will require frequent preparation and delivery of detailed plans and proposals. Strong communication/interpersonal skills with emphasis on decision-making, conflict management, and team building and teamwork. Must have ability to develop work plans, work effectively as a member of a team, report on status of projects, and represent the team in meetings and/or with the client, and be able to coordinate issues identification and resolution between clients and the development team.
* Decision Making - Ability to make critical decisions while following company procedures.
* Honesty / Integrity - Ability to be truthful, ethical, and be seen as credible in the workplace.
* Financial Management - Ability to work with complex ERP, billing, provisioning systems and switching records. Consistent budgetary adherence managing both capital and operating expense budget models.
* Management Skills - Ability to organize and direct oneself and effectively train and supervise others.
* Adaptability - Ability to preserve flexibility in a fast-paced environment, and continually evolve to meet the changing business needs.
* Detail Oriented - Ability to pay attention to the minute details of a project or task while balancing multiple concurrent projects.
MINIMUM QUALIFICATIONS
Bachelor's degree in accounting, finance, or related field required. Equivalent experience may be substituted for education plus ten (10) years professional accounting experience with increasing levels of responsibility resulting in demonstrable mastery of accounting principles concepts and applications. Supervisory and/or staff management experience required. Exposure to both operational and corporate financial settings in a public company. Expertise in accounting including GAAP and SEC reporting. Prefer CPA License and Graduate degree in accounting, finance, business administration, or related field. Experience with Workday Financials or other complex ERP system.
Employee Relations Specialist I/II (DOE)
Anchorage, AK job
At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?
POSITION SUMMARY
Under minimal direction and exercising substantial independent discretion, the Employee Relations Specialist level I or level II (depending on experience), performs advanced professional level work in support of a wide variety of Human Resources activities within the Company with significant emphasis on employee and labor relations contract management and administration, grievance administration, performance management, discipline administration, employment law compliance, and worker health and safety.
ESSENTIAL FUNCTIONS Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Examples of Job Duties
Administers or serves as Company HR subject matter expert for compliance with one or more of the following legal required programs: federal drug testing program, CDL/medical card management, Family and Medical Leave, ADA, and other related programs. Exercises case management responsibility in situations involving conflict or overlap between statutes, contract provisions, Company policies and procedures, such as responding to a return-to-work request of an individual covered by ADA, and Family Medical Leave: review documents and guides; researches; interviews employees, appropriate venders, resources, manager, and other relevant people; initiates and takes action to resolve the issue with the manager's assistance.
Ensures compliance with labor laws, regulations and organizational policies.
Interpret, explain, and apply terms of Collective Bargaining Agreements (CBA); explain contract terms, past practices, and Human Resource related policies and procedures to employees and managers. Facilitate contract changes and exceptions to the contract with the Union when in the Company's best interests. Educate managers on fundamentals of progressive discipline, due process requirements, and complaint and grievance procedures. Advises and leads managers with employee or work unit reallocations or reorganizations which involve changes in bargaining unit work, job classification, staff realignment, or other similar issues which require union involvement or union notification in accordance with the CBA.
Independently, or in partnership with the manager, conducts fact-finding investigations on the full range of employee performance issues, alleged misconduct, and complaints and grievances, regularly including issues involving the potential for discipline (e.g., suspension, demotion, etc.) or termination or issues that may involve filing with outside compliance agencies such as the State of Alaska Labor and Workforce Development, the Equal Employment Opportunity Commission, the Alaska Commission on Human Rights, or a court of law. Fact-finding requires identification and interviewing of potential witnesses, collection and analysis of relevant documents and material, identification of violations, education of managers on policy and the CBA; evaluation of findings and determination of appropriate outcome, preparation and delivery of investigative and disciplinary and/or dismissal reports and letters.
Development and implementation of programs to enhance employee satisfaction, engagement and retention.
Participate in identification of Human Resource related training needs and resources; develop focused, formal structured training materials, modules and courses on professional Human Resource topics; revise and update existing materials; deliver courses in-person or in a Microsoft Teams setting.
Facilitate meetings with subject matter experts and decision-makers to gather information and solicit recommendations for new or revised policies and procedures; draft new or revised standard operating procedures with consideration of the needs of the Company and all others involved.
Engage in a proactive and interactive process with the Union, employees and managers to resolve issues prior to grievances. Resolve conflicts when appropriate by obtaining Union concurrence, developing LOAs, MOUs, or grievance resolutions. Process grievances ensuring compliance with the CBA defined timelines and ensuring appropriate involvement of affected departments and managers. Lead grievance meetings, record information presented and write Step response to grievance filing based upon research and Company position. Educate managers on grievance facts, issues, strengths and weaknesses. Record facts presented at grievance meeting and draft Company response. Recommend resolutions that effectively resolve issues while protecting the business interests of the Company. When appropriate, represent the Company in grievance meetings and the preparation/testimony for arbitration or outside court filings.
Administer contracts with outside vendors in areas of expertise as assigned, such as FMLA or drug testing. Negotiate vendor agreement scope of work, monitoring billing and costs, communicate and resolve any issues between the Company and the vender, monitor compliance of the vender to Company policies and outside regulations. Develop processes within areas of expertise.
Other duties as required.
Competency Statement(s)
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
Judgment - The ability to formulate a sound decision using the available information.
Autonomy - Ability to work independently with minimal supervision.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Decision Making - Ability to make critical decisions while following company procedures.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
MINIMUM QUALIFICATIONSEducation Required
Bachelor's Degree in Human Resources, Business Administration, or a closely related field. Equivalent education, experience, and training may be substituted for the degree requirement on a year-for year basis.
Experience Required
Two (2) to four (4) years of progressively responsible professional level human resources experience in one or more of the following areas: application and interpretation of collective bargaining agreements, investigations, development or implementation of human resources policies and procedures, application of employment laws (e.g., ADA, EEO, FMLA, FLSA, OSHA, etc.), grievance processing or administration. Equivalent education and training may be substituted for experience on a year-to-year basis.
Computer Skills
Demonstrated proficiency working with the Microsoft Office Suite, to include Word, Excel, Access, Outlook and PowerPoint.
Preferred
Experience using Workday HCM
Additional Requirements
Considerable knowledge of federal, state and local regulations/laws in all human resources and employment law related areas.
Considerable knowledge of principles and practices of labor contract administration, grievance handling, labor law practices, state and federal statutes and regulations regarding employment matters such as FLSA, EEO, Human Rights, and ADA.
Considerable knowledge of the process and procedures for collecting, analyzing, summarizing and relaying information, which is confidential, complex and sensitive.
Skill in analyzing complex issues and situations, drawing logical conclusions and following through with viable solutions and courses of actions.
Ability to maintain effective working relationships with a wide variety of individuals.
Ability to lead group discussions and to deal firmly and tactfully with employees, managers, and others.
Ability to work effectively under pressure.
Ability to effectively communicate complex data and information to a variety of individuals.
We hope you'll join us as we change lives through technology.
Auto-ApplyDirector, Grants Program Management
Anchorage, AK job
This individual serves as the senior program manager of grant-funded projects. This role will oversee large, integrated programs consisting of a set of interconnected component projects, and/or a group of associated, but separate, projects. Leads internal and external teams of complex programs to ensure timely, accurate and cost-effective delivery of initiatives to accomplish strategic company goals. Monitors work scope, timeline and budgets and provides feedback to project teams as needed for successful completion. Leadership position that partners with senior leadership to develop comprehensive plans to deliver solutions related to federal grants. The programs administered will encompass multiple projects and are focused on an associated set of complementary objectives within an overall mission of delivering scope of federal grants. Projects will be primarily grant funded, and as such the Director will maintain responsibility for appropriate use of programmatic funds within the parameters of the grant(s). Works with little direction. Understands the business consequences of their actions around conflicting priorities, cost management, capital efficiency, etc. Goals are generally communicated in "solution" terms.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
* Oversee groups of projects characterized by great complexity, sensitivity, and potential for organizational impacts.
* Act as a resource base for peers, provide mentoring and assume a proactive role within the PMO team to prevent problems that could detract from the Company's objectives.
* This role is not intended to directly manage project activities. Instead, it will lead and be responsible for the oversight of teams managing the projects directly. The position will be able to roll up all activities to provide status to senior leadership and act as liaison between project teams and the senior leadership team to facilitate requests for participation and input, and field concerns and questions.
* Provide leadership in coordination and facilitation across various organizational areas to meet grants program needs - both internal and external.
* Actively lead and drive key change initiatives to completion across the organization.
* Provide budget data to VP, PMO needed for preparation and management of grants program applications and execution budgets.
POSITION QUALIFICATIONS
Competency Statement(s)
* Program Management - Ability to lead and influence cross functional project teams, lay out program and project tasks and drive programs through successful completion. Ability to manage Program level budgets-this program is expected to have combined budgets of over $200 million and resources, vendor, and internal resource management for program execution.
* Communication, Oral and Written - Ability to communicate effectively with others using spoken word and by writing clearly and concisely.
* Analytical Skills - Ability to use critical thinking and reasoning to solve problems.
* Conceptual Thinking - Ability to think in terms of abstract ideas.
* Innovation - Ability to look beyond the standard solutions
* Leadership - Demonstrate personal leadership in all aspects of work, leads by example and demonstrates strong personal accountability and ownership. Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
* Execution Discipline - A strong commitment to meeting deadlines and commitments, a good understanding of all tasks needed to complete a program and manage those initiatives effectively to meet commitments.
* Working under pressure - Ability to complete assignments in stressful situations.
* Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
* Relationship Building - Ability to effectively build relationships with customers, community members and co-workers.
MINIMUM QUALIFICATIONS
Bachelor's degree in business, Engineering, Project Management, or another technical field required. Equivalent education, experience and training may be substituted for the degree requirement plus (10) years of relevant experience. Equivalent functional experience may be considered. Any combination of relevant education, experience, and training may be considered as a substitution for the experience requirement. Demonstrated proficiency working with Microsoft Office Suite, to include Word, Excel, Access, Outlook, and PowerPoint.
Preferred: Current PMP or PgMP certification or ability to gain certification within first year of hire.
Preferred: Project experience managing telecommunications field/construction support with progressively responsible business level planning or operations experience demonstrating proficiency in design, implementation, and program management. Experience with subsea fiber optic cable systems a plus.
Network Engineer III OSP - Fbks or Juneau or Soldotna
Kenai, AK job
Network Engineers ensure the stability, integrity and optimal performance of the systems which support the Company's products and services. This will be achieved through completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all fiber, copper, and wireless transport networks and associated hardware and software.
Specialty Areas:
Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines and any ancillary equipment. Utilizes land base, subdivision plats, right of way drawings, civil designs and other types of drawings and data to determine best routing and correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required.
Examples of Job Duties - Network Engineer III:
All of the duties of a Network Engineer I and II, plus the following:
* Provides recommendations (written reports when appropriate) in his/her area of authority and expertise
* Performs technical design for network changes to existing or new hardware and software systems required to provide new functionality or enhance current performance and transition these changes to the operational environment
* Mitigates the adverse impacts of service effecting issues on the business caused by network full or partial outages in the infrastructure and initiates actions to prevent recurrence of such issues
* Proactively recommends and performs performance optimization activities to maximize efficiency and effectiveness of network resources
* Performs risk management on a continual basis to ensure the identification and elimination of risks that can affect system availability, performance and reliability
* Continually monitors the security of the network and ensures best practices have been implemented to thwart vulnerabilities of network attacks
* Provides recommendations for new technology initiatives, standards and changes to the network or operating environment
* Other duties as assigned
Minimum Education and Experience Required:
Bachelors Degree in a technological field and 2 years relevant experience. Bachelors Degree can be replaced by relevant experience on a year for year basis.
Additional Job Requirements:
Possess and maintain a valid Alaska Driver's License
Assistant Store Manager
Fairbanks, AK job
Job Description: Take the lead at the center of where it all happens - our retail stores. With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology. With access to the latest tech and a company that believes in you, there's so much in store for your career. In this role, you'll partner with a store manager to oversee all aspects involved in the daily operation of a retail store. From assisting with merchandising and product launches to helping to meet and exceed sales objectives, you'll ensure that customers are provided with an extraordinary experience with our products and services. And you won't be in this alone. We offer best in class paid training that will set you up for leadership success. You'll gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals. Our most successful Assistant Store Managers have: Excellent communication and leadership skills Three or more years of sales and/or customer experience in telecommunications or a related industry Prior management experience Well-developed planning, analytical and problem-solving skills Familiarity with wireless terminology, industry trends and AT&T mobility systems The ability to collaborate with key stakeholders on initiatives beyond store walls. Additional requirements include: Strategic perspective and the ability to champion change. Inspiring your team through high performance, collaboration, and teamwork Utilizing professional expertise to solve problems and analyze issues. Taking initiative and striving and creating results Our Assistant Store Managers earn $53,200- $79,800 in annual salary plus $18,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Join our team and you will be on a path to leadership, coupled with a strong salary and benefits that fit your life. Apply today. ConnectingOurCommunities Weekly Hours: 40 Time Type: Regular Location: USA:AK:Fairbanks:407 Merhar Ave:RET/RET Salary Range: $53,200.00 - $79,800.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392
Wireless RF Technician IV (Fairbanks, AK)
Fairbanks, AK job
$2,500 Hiring Bonus! GCI's Wireless RF Technician IV will be responsible for performing advanced troubleshooting, optimization, upgrades, commissioning, maintenance and repair of Wireless RF transmission lines, antennas, and cell site or transport related equipment for the Wireless GSM/CDMA/UMTS/LTE Radio Access Network (RAN) and Microwave network. Contributes to all aspects of delivering quality service to the company's customers and supports other departments' efforts to improve customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Technician Levels: Trainee, Associate, I, II
Complete basic equipment installations, testing, and Operational Site Acceptance.
Perform installation, adjustment, advanced troubleshooting, repair, and maintenance of Wireless RF transmission lines, antennas, and other cell site or transport related equipment throughout urban and rural wireless markets, including but not limited to:
Microwave, tower mounted radios, cellular antennas, TMA's, fiber cabling, DC power, FAA warning beacons, and tower lighting systems.
Provide technical support for technicians in remote locations, including phone, command line interface, Cherwell ticket maintenance, and workflow.
Use and operate multiple types of test equipment and Software Tools.
Operate test equipment to perform corrective tasks related to the transmission tower, antennas, coaxial cabling, grounding, and other systems.
Provide support to Engineers in field-related aspects for network optimization projects by working and interacting with RF Engineering and optimization support team for pre and post optimization adjustments and statistical analysis.
Perform site audits of cell sites and towers to ensure existing and new installations are within specifications.
Update and maintain daily work & safety logs.
Assist with updating and maintaining cell site and tower information including but not limited to inspections, FAA and FCC documentation, lighting systems, access, and risk assessment information database.
Coordinate with Management and Regulatory parties to ensure the company's tower network meets all federal FAA and FCC guidelines and requirements.
Perform daily operational checks on cell site RF and associated equipment.
Maintain compliance by ensuring adherence to documentation standards, company policies, safety protocols, and regulatory requirements.
Complete required training comprised of written, online, in person, vendor, and on-the-job training.
Technician Levels: III, IV, Senior
Mentor and train junior technicians
Troubleshoot and repairs all cell site equipment, including replacement of electronics parts, RF connectors and works closely with transport technicians to expedite circuit repairs.
Perform installation, adjustment, advanced troubleshooting, repair, and maintenance of Wireless RF transmission lines, antennas, and other cell site or transport related equipment throughout urban and rural wireless markets, including but not limited to:
Microwave, tower mounted radios, cellular antennas, TMA's, fiber cabling, DC power, FAA warning beacons, and tower lighting systems.
Work closely with RF Engineering and RAN Operations departments to support network optimization projects.
Perform site redlines to verify contractor quality of work and standards compliance.
Perform corrective and preventative maintenance of cell sites, microwave, and power systems, which involves the emergency generator, batteries, AC units, towers, locks fences, coax cabling/connectors, etc.
Work effectively with other technicians, engineers, and vendors to resolve system problems and customer complaints.
Provide technical support for technicians in remote locations, to include phone, command line interface, Cherwell ticket maintenance, and workflow.
Perform daily operational checks on all cell site RF and associated equipment.
Perform KPI analysis to determine the existence of possible external and/or internal interference and perform corrective maintenance.
Collaborate with RF engineering to develop design changes when necessary.
Update daily logs with site-specific information and maintain system documentation. Inspect and maintain building grounding systems.
Support SMC staff by interfacing regularly to report on network outages, and any work being performed.
Provide field support for new cell construction, equipment installation, cell turn up, and cell optimization as needed.
Complete required training comprised of written, online, in person, vendor, and on-the-job training.
COMPETENCIES:
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
Strong desire to succeed and a willingness to take ownership of tasks and projects.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports.
Ability to accurately communicate technical information in a clear and concise manner to a range of technical and non-technical audiences, i.e. customers, subcontractors, vendors, technicians, and other personnel.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures in a time sensitive manner.
Knowledge of RF safety regulations and requirements for working in and around RF hazardous areas.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Ability to follow company and OSHA guidelines for safe work practices.
Thorough understanding of safe work practices when working at heights and fall protection requirements.
TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.
Additional Job Requirements:
This is an advanced level position within the discipline demonstrating comprehensive knowledge and proficiency in all areas of responsibility. Performs complex tasks and job duties, receiving minimal to no instruction on routine work and limited instruction on new assignments. Works under minimal supervision with wide latitude for independent judgment. Provides guidance and mentorship to junior technicians.
Additional Competencies:
Demonstrated knowledge and ability to act as the subject matter expert (SME) on site.
Advanced understanding of telecommunications technology, network systems, installation, modifications, and test procedures.
Advanced knowledge and understanding of HVAC, generators, batteries, light carpentry, and AC & DC power systems including installation, modifications, and test procedures.
Ability to execute complex equipment installation, replacement, test, and turn up.
Demonstrated knowledge of RF safety regulations and requirements for working in and around RF hazardous areas.
Advanced knowledge of:
Electrical theory.
RF theory.
Theory of T1 IP, Fiber, Microwave, and related test equipment.
Antenna line sweep and PIM theory, interpretation, and related test equipment.
CLI to include Linux and other Vendor software.
RF interference mitigation.
Telcordia.
HVAC Maintenance.
Commercial power and current NEC.
Ability to operate and interpret the results of PIM testers, FDR, OTDR, BERT, IP Network testers, multi-meters, and power analyzers.
Minimum Qualifications:
Required: *
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Associates Degree in electronics, telecommunications trade school, or equivalent training. *
Minimum of nine (9) years of experience in a field operations telecommunications industry. *
Including a minimum of six (6) years in wireless telecommunications, wireless site construction, or related field.
Upon hire will be required to obtain and maintain tower climber certification.
Preferred:
Demonstrated computer skills with Linux, Unix, Cisco IOS, command line interface, Secure Shell, and File Transfer Protocol.
Knowledge of RF propagation principles and concepts such as UMTS/HSPA, CDMA/EVDO, LTE, and microwave.
Prior certification as a tower climber.
Relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Travel to various locations throughout Alaska may be required to assist other systems personnel.
High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights occasionally up to 500 feet safely and routinely. A typical work environment is below 200 feet. Must complete and remain a certified tower climber in this role.
Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily.
Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
Subject to adverse weather and driving conditions.
Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes).
Work performed below overhead construction and in trenches to 10 feet in depth.
Tasks performed around high-power electrical conductors and gas lines.
Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
May encounter unrestrained animals/pets.
Must be able and willing to work flexible hours including, but not limited to, overtime, shift work, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.
Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.
Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
Auto-ApplySystems Engineer II
Anchorage, AK job
The Systems Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's IP-based voice and data products and associated systems, to include supporting and administering routers, switches,
servers, and related technologies; and monitoring, analyzing and correcting
performance, as necessary, to ensure compliance with service level
agreements.
The Systems Engineer will ensure the stability, integrity and performance
of voice, data, and wireless data based services and the IP/MPLS network
core. This will be achieved through participating in the installation,
monitoring, maintenance, support, troubleshooting a.nd optimization of all
LANs, WANs, network security services, communication links and associated
hardware and software. As a member of a team that provides 24 x 7 x 365
operational infrastructure support, the Systems Engineer must be willing and
capable of performing complex hands-on network provisioning and management
activities. This role demands solid technical grounding as well as excellent
organizational skills and discipline in order to effectively and efficiently
maintain focus while successfully managing multiple parallel projects and
activities.
Essential Functions:
Systems Engineer ll
Able to work as a Subject Matter Expert in duties of a Systems Engineer I,
plus the following: Direct and coordinate the efforts of lower-level
Engineers within the workgroup.
Function as the SME in one or more areas and serves as final point of
escalation in the company.
.
"Subject Matter Expert" is defined as being the last and final
point of resolution and technical escalation
for a technology or trouble issue.
Education
All levels:
College diploma in the field of computer science, computer information
systems, or computer engineering.
Relevant experience could be substituted for the educational requirement on
a year-for-year basis. Experience
System Engineers:
Systems Engineer ll: 5 years of experience leading to the ability to be a
Subject Matter Expert in the following areas:
Skills and Abilities
Computer Skills System Engineer
II/III:
Preferred Qualification: CCIE,
JNCIE, CISSP, CCNP or equivalent network and or system certification.
Client Account Manager I
Homer, AK job
The Client Account Manager I work cooperatively with other members of the team to grow existing customers, create new customers and increase customer satisfaction and revenues. Quota is retired by both individual performance and that of the team the CAM I is assigned to support.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. Reasonable Accommodations may be made to
enable qualified individuals with disabilities to perform the essential
functions.
Essential Functions Statement(s)
* Meets or exceeds assigned revenue objectives for a broad array of telecommunications/IT
products and services by assisting in the development and execution of
strategic sales plans to business customers.
* Partners and collaborates with all cross-functional teams required to
execute market plans; assuring all related activities are coordinated and
mutually supportive to achieve local revenue goals.
* Supports the group with any potential information reports.
* Assists where feasible with handling of day-to-day issues, account
research, event coordination, contract processes.
* Develops and maintains collaborative relationships with internal
employees. Takes initiative to improve processes that will enhance customer
satisfaction and/or increase company profitably.
* Manages projects from concept to implementation. Effectively identifies and communicates
scope and objectives of project(s).
* Work closely with all Alaska Communications internal work groups to
obtain required signatures from each work group for each project.
* Consistently updates detailed customer profiles, sales activities and
contact information.
* Performs other duties as assigned and completes projects not specified in
this job description.
Education: Associate degree in business administration, marketing or
closely related field. Equivalent
education, experience and training may be substituted for the degree
requirement on a year for year basis.
Experience: A minimum of one (1)
year of experience in a customer service or sales environment to include
selling products/services to business customers. Equivalent education and
training may be substituted for experience on a year to year basis.
Computer Skills: Demonstrated proficiency working with the Microsoft Office
suite, to include Word, Excel, Access, Power Point and Outlook. Sales Force
proficiency preferred.
Additional Requirements: Valid
driver's license is required.
Network Technician - Central Office - Juneau
Juneau, AK job
Network technician's primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC's, PBX's, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability.
Examples of Job Duties - Central Office Technician
Identify, research and resolve software and switch issues daily
Use applicable interface devices and appropriate test equipment to monitor digital central offices and associated facilities.
Make decisions and take actions to insure uninterrupted service.
Respond to system messages and associated alarms to determine the root cause of network problems and to take appropriate corrective action.
Analyze switch performance, system faults, customer reports, initiating corrective actions when necessary.
Perform routine testing both on site and from remote test facilities, sometimes coordinating with other departments, customers, and other interconnecting telco personnel.
Maintain technical documentation, office records, drawings, archived printouts, and site logs.
Interpret and input complex software translation changes for system upgrades.
Perform preventative maintenance and database backups.
Installation, configuration and provisioning of all Remote and Central Office equipment.
Troubleshoot, repair, and maintain Central Office equipment and wiring.
Perform other duties as assigned.
Minimum Education and Experience Required
You must have a high school diploma and must possess and maintain a driver's license. Network Technicians are normally required to have and maintain vendor specific training and/or certifications.
Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform.
This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers located in remote areas of Alaska.
Certifications and Licenses Required
External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position.
Network Technicians outside of Anchorage, may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL.
Director, Grants Program Management
Anchorage, AK job
This individual serves as the senior program manager of grant-funded projects. This role will oversee large, integrated programs consisting of a set of interconnected component projects, and/or a group of associated, but separate, projects. Leads internal and external teams of complex programs to ensure timely, accurate and cost-effective delivery of initiatives to accomplish strategic company goals. Monitors work scope, timeline and budgets and provides feedback to project teams as needed for successful completion. Leadership position that partners with senior leadership to develop comprehensive plans to deliver solutions related to federal grants. The programs administered will encompass multiple projects and are focused on an associated set of complementary objectives within an overall mission of delivering scope of federal grants. Projects will be primarily grant funded, and as such the Director will maintain responsibility for appropriate use of programmatic funds within the parameters of the grant(s). Works with little direction. Understands the business consequences of their actions around conflicting priorities, cost management, capital efficiency, etc. Goals are generally communicated in "solution" terms.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
• Oversee groups of projects characterized by great complexity, sensitivity, and potential for organizational impacts.
• Act as a resource base for peers, provide mentoring and assume a proactive role within the PMO team to prevent problems that could detract from the Company's objectives.
• This role is not intended to directly manage project activities. Instead, it will lead and be responsible for the oversight of teams managing the projects directly. The position will be able to roll up all activities to provide status to senior leadership and act as liaison between project teams and the senior leadership team to facilitate requests for participation and input, and field concerns and questions.
• Provide leadership in coordination and facilitation across various organizational areas to meet grants program needs - both internal and external.
• Actively lead and drive key change initiatives to completion across the organization.
• Provide budget data to VP, PMO needed for preparation and management of grants program applications and execution budgets.
POSITION QUALIFICATIONS
Competency Statement(s)
• Program Management - Ability to lead and influence cross functional project teams, lay out program and project tasks and drive programs through successful completion. Ability to manage Program level budgets-this program is expected to have combined budgets of over $200 million and resources, vendor, and internal resource management for program execution.
• Communication, Oral and Written - Ability to communicate effectively with others using spoken word and by writing clearly and concisely.
• Analytical Skills - Ability to use critical thinking and reasoning to solve problems.
• Conceptual Thinking - Ability to think in terms of abstract ideas.
• Innovation - Ability to look beyond the standard solutions
• Leadership - Demonstrate personal leadership in all aspects of work, leads by example and demonstrates strong personal accountability and ownership. Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Execution Discipline - A strong commitment to meeting deadlines and commitments, a good understanding of all tasks needed to complete a program and manage those initiatives effectively to meet commitments.
• Working under pressure - Ability to complete assignments in stressful situations.
• Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
• Relationship Building - Ability to effectively build relationships with customers, community members and co-workers.
MINIMUM QUALIFICATIONS
Bachelor's degree in business, Engineering, Project Management, or another technical field required. Equivalent education, experience and training may be substituted for the degree requirement plus (10) years of relevant experience. Equivalent functional experience may be considered. Any combination of relevant education, experience, and training may be considered as a substitution for the experience requirement. Demonstrated proficiency working with Microsoft Office Suite, to include Word, Excel, Access, Outlook, and PowerPoint.
Preferred: Current PMP or PgMP certification or ability to gain certification within first year of hire.
Preferred: Project experience managing telecommunications field/construction support with progressively responsible business level planning or operations experience demonstrating proficiency in design, implementation, and program management. Experience with subsea fiber optic cable systems a plus.
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