New York Community Bank jobs in Cleveland, OH - 214 jobs
Sr Application Penetration Tester
Keybank 4.4
Brooklyn, OH job
Serves as a senior technical lead for application security pen tests, secure code reviews, application design reviews, threat modeling, and processes, tools, and security automation for the Corporate Information Security (CIS) Cyber Application and Cloud Defense team. Works closely with cloud, SaaS, and policy as code programs to ensure secure configuration baselines are defined, implemented, and monitored. All associated efforts are to promote and advance information security processes and culture, and must reflect compliance with best practices, applicable federal and industry regulations, as well as company information security policies and standards.
Job Description
Required Qualifications:
Bachelor's degree preferred; equivalent experience of 8 or more years of combined experience within information technology or information security is acceptable
Qualified candidate will include 8+ years of broadly based progressive experience in information systems or information security environments or software engineering
Qualified candidate must have experience or be well-versed in development technologies such as Java, Node, or .NET frameworks and have a thorough understanding of web application design and frameworks.
Qualified candidate must be able to perform comprehensive static, dynamic, and manual application testing following industry-standard testing methodologies and has experience with one or more application review tools such as Snyk, Fortify, Checkmarx, Veracode, Burp Suite, Webinspect, Prisma Cloud, Prisma Compute, Cortex Cloud, CI/CD pipelines, or GitLab security scanners.
Ability to be a technical lead for an enterprise-wide information security program and processes related to comprehensive application security testing, secure application design, application threat modeling, cloud security, SaaS security, and AI security.
A strong drive to follow new and emerging technologies and application design patterns, assess potential risks, and proactively drive adoption and implementation of appropriate controls by development and infrastructure teams
Must be able to use command line tools on Mac workstations.
Ability to write shell scripts, python scripts, PowerShell scripts, CI/CD pipeline tasks and implement automation workflows using APIs
Ability to build and sustain collaborative relationships with multiple constituencies
Ability to translate information security terminology into terms understandable to diverse groups
Excellent written and oral communication skills
Excellent analytical and problem-solving skills
Excellent facilitation and negotiation skills
Ability to work independently
Ability to multi-task and manage competing priorities
Detail oriented
Commitment to teamwork
Ability to drive Continuous Improvement efforts
Preferred Skills
Background in application security, application design patterns, DevSecOps practices, cloud security, DevSecOps practices, SaaS security, and AI security
Strong technical knowledge of application development practices and ability to work closely with development and infrastructure teams
Ability to threat model applications and emerging technologies
Knowledge of existing AI design patterns, risks, and controls
Knowledge of AI-related attacks and ability to pen test applications using AI technology
Able to guide application and infrastructure teams on application security remediation
Able to manage development projects with work intake, sprints, and planned releases
Background in information security and or organizational communication within the financial services industry
Understanding of federal and industry regulations associated with information security, such as Sarbanes-Oxley, HIPAA, GLBA, etc.
Understanding of application security and cloud security frameworks and standards, such as NIST, CIS, CSA, OWASP, etc.
Knowledge of systems architecture such as network and distributed systems, and or mainframe systems
Knowledge of security services such as firewalls, IDS, vulnerability assessment, and authentication
Professional certification (GWAPT, OSWE, BSCP, CISSP, or Google Professional Cloud Security Engineer) is desirable
Essential Job Function:
Conducts comprehensive application security testing
Participates in application threat modeling and tabletop exercises
Coordinates the development, implementation, and administration of application security policies and standards
Coordinates and oversees the work of junior team members in application security
Development and other operational tasks to maintain the Application Security testing and DevSecOps program within the Cyber Application and Cloud Defense team
Coordinates remediation prioritization and triage efforts for the application security program
Coordinates the development, implementation, and promotion of effective information security awareness within the organization with the goal of making all employees, contractors, alliances, and other third parties security aware
Monitors compliance with the organization's information security policies and standards among employees, contractors, alliances, and other third parties, facilitating remediation by referring problems to appropriate department managers for resolution
Promotes the availability, integrity, and confidentiality of company data, regardless of medium
Provides direction, guidance, and opinions regarding information security awareness, communication, policies, and standards
Assists with the development of information security training to all employees, contractors, alliances, and other third parties, as required. Ensures sponsored training conforms to existing policies and standards
Directs the timely dissemination of information security information
Serves as an internal information security consultant and liaison to all areas of the organization as a daily activity
Communicate the practical implications of information security decisions, issues, and plans to the organization
Monitors advancements in information security methodologies and technologies
Monitors changes in legislation standards that may affect information security
Participates in enterprise-wide information security architecture discussions, as required
Selects and or works with external vendors, outside consultants, and other third parties to improve information security, as required
Attends conferences and training as required to maintain proficiency
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $94,000.00 - $175,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/21/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
$94k-175k yearly Auto-Apply 15d ago
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Quant Analytics Sr Associate - Model Risk
Keybank 4.4
Cleveland, OH job
ABOUT THE JOB
As a Senior Quantitative Analytics Associate, you will be at the forefront of validating models for Market Risk, IRRBB (including NII, EVE, Deposit modeling), and Liquidity. Your expertise in machine learning will be instrumental in developing advanced use cases such as generative AI for scenario simulation, reinforcement learning for deep hedging, and machine learning techniques for model calibration. You will also incorporate the latest market risk trends - including heightened uncertainty around interest rate movements and increased market volatility - ensuring our models remain aligned with current industry standards and best practices. This role offers a fantastic opportunity to learn and grow, gaining exposure to a wide range of market risk pricing models, term structure models, hedging models, and risk models.
ESSENTIAL JOB FUNCTIONS
Validate models for Market Risk, IRRBB, Liquidity, and other risk areas
Apply machine learning techniques to enhance and support model validation processes
Deliver insightful analysis to address complex business problems
Communicate findings effectively to partners, translating complex theories into easy-to-understand language
REQUIRED QUALIFICATIONS
Master's degree in a quantitative discipline with 2+ years of relevant experience
Familiarity with Market Risk, IRRBB, and Liquidity concepts
Familiarity with regulatory requirements such as SR11-07, IRRBB regulations, Market Risk Rule, FRTB, and SIMM
Exposure to market risk pricing models, term structure models, hedging models, asset liability models, deposit pricing and runoff models, or other risk models spanning interest rate derivatives, commodities, FX, CDS, fixed income, and equity
SYSTEMS & TOOLS
Experience with leading quantitative risk systems such as Calypso, RiskWatch, Bloomberg, QRM, and BlackRock, as well as cloud infrastructure platforms like GCP.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $94,000.00 - $175,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/11/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
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$94k-175k yearly Auto-Apply 14d ago
Outbound Sales Associate - Merchant Services
Huntington National Bank 4.4
Cleveland, OH job
Responsible for selling merchant services by setting appointments for, or transferring business customers leads to Sales Advisors, to conduct more robust solutioning conversations. You will connect with business owners and set the stage for better cash flow and payments collection services conversations in order to meet assigned production goals. You will partner closely with merchant services sales team members and leaders. as well as communicate with bank colleagues as necessary, to keep them apprised of your calling efforts.
Duties and Responsibilities:
+ Place outbound calls through a variety of lead sources; discover needs of customer; explain the high-level features and benefits of merchant products and services; recommend appointment with sales advisor and schedule those appointments, in order to meet assigned production goals.
+ Actively prospect and build relationships with new clients, converting leads into valuable appointments. Leverage partners to learn products and services in order to maximize cross sales opportunities.
+ Accurately report out all leads and status updates within the CRM (customer relationship management system) and understand trends in your sales behaviors by using dashboards and reports.
+ Stay informed about industry trends, competitive offerings, and client needs to identify new cross-selling opportunities.
+ Adhere to all company policies and procedures, including compliance regulations related to the payments industry.
+ Perform other duties and projects as assigned.
Basic Qualifications:
+ High School Diploma, GED, or equivalent
+ 2 years of sales experience in financial services, especially merchant services
Preferred Qualifications:
+ Exceptional communication and relationship-building skills.
+ Proven ability to close deals and achieve ambitious targets.
+ Sales expertise in the business space from $0-$3 million in annual sales.
+ Expertise in virtual sales in a call center environment.
+ Ability to multitask in a fast-paced environment.
+ Strong problem-solving skills and a customer-centric approach.
+ Juggle complex tasks efficiently within a fast-paced environment.
+ Participate in occasional team meetings in person.
+ Utilize technology effectively to manage your workload and client relationships.
+ Approach challenges creatively and find solutions that benefit both clients and the bank.
+ Proficiency in MS Office suite and willingness to travel minimally.
+ 2-5 years' experience in merchant services sales in a call center environment
+ Bonus points for fluency in an additional language
+ Proficiency in Salesforce
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Remote
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
$21.00 - $31.00 Hourly
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$21-31 hourly 8d ago
AI Risk Advisor
Keybank 4.4
Brooklyn, OH job
Title: AI Risk Advisor
The AI Risk Advisor serves as an embedded resource within the AI Center Of Excellence to guide the model owners in drafting proposals, preparing validation evidence, and aligning with governance standards, supporting the line of business and model owners in responsibly adopting AI. This role ensures that AI initiatives meet governance, risk and compliance standards while enabling scalable and ethical innovation.
Essential Functions:
Facilitate responsible, risk-aware AI/ML lifecycle across the firm aligning with internal standards and regulatory expectations, with a particular focus on Generative AI adoption.
Evaluate AI vendor proposals for feasibility, risk appetite alignment, data privacy, and ethical standards.
Guide team responsible for AI solutions in preparing model validation documentation, including conceptual soundness, data quality, and outcome analysis benchmarks, as applicable.
Vet the viability of execution with available tools and resources.
Assess compliance risks related to model transparency, training data provenance, intellectual property, privacy, regulatory obligations, and contractual rights.
Establish responsible AI & ML best practices aligning with risk management expectations, with a particular focus on Generative AI.
Provide hands-on support for second-line engagements including but not limited to documentation and testing automation.
Consult on enterprise AI governance including relevant first-line governing documents (e.g., acceptable use and risk appetite).
Curate and author relevant curriculum and training content for developers and business-line adopters.
Support and execute change management strategies and enterprise-wide AI acumen building.
Provide feedback on business case clarity, feasibility, and alignment with enterprise goals.
Experience:
Bachelor of Science in Artificial Intelligence, Machine Learning, Computer Science, Data Science, Information Systems or Business Analytics (or related field)
5-10 years progressive related experience in risk management, model, analytics, business intelligence, data and/or AI.
Understanding of AI/ML lifecycle, model risk, and governance frameworks.
Applied research in the areas of emerging methods including natural language-driven system design, evaluation, and monitoring.
Demonstrated experience in evaluating the performance of language-based models.
Experience in vendor evaluation, risk assessment, and regulatory compliance.
Familiarity with AI-enablement tools like Google Vertex AI, Copilot Studio, and ServiceNow is a plus.
Skills:
Communication and consulting skills: Effectively communicate with technical and non-technical stakeholders at all levels (both verbal and written) to bridge technical and business domains.
Influence: Influence decisions at multiple levels using insights and data to support your recommendations.
Data Governance: Applying policies, standards, and practices to ensure data quality, integrity, security, and compliance across the organization.
Problem-Solving: Identifying issues, analyzing root causes, and developing practical solutions using critical thinking.
Requirements Analysis & Feasibility Assessment - Translating complex business needs into technical solutions and ensuring their viability.
Physical Demands:
General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Driving/Travel:
Not applicable
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/26/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
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$79k-146k yearly Auto-Apply 7d ago
KPB Client Relationship Associate
Keybank 4.4
Pepper Pike, OH job
The Client Relationship Associate (CRA) supports the KPB Relationship Manager and field team to manage their client book, grow, expand and retain client relationships. The CRA will be an active member of the relationship team accountable for efficient client onboarding, proactive outreach and providing top-tier service. The CRA identifies and anticipates client needs and supports KPB team members throughout the sales and client experience process.
Essential Functions
Prepare and participate in the development of sales presentations, annual wealth reviews, and other materials for client meetings.
Support the field teams by scheduling internal and external meetings (Pre / Post Call team meetings and Client Meetings) and attends (when possible) and contributes to market huddles /pods.
Owns follow up after client meetings on takeaways and next steps.
Understand (or willingness to learn) the KPB sales process and available tools and resources to assist the team with opportunities to grow revenue.
Coordinate the relationship team around the new client onboarding process, including supporting Relationship Manager with IM&T new account opening data entry, adding new clients to Wealth Direction (WD), and providing client and advisor support in leveraging WD in client activities.
Primary responsibility for opening new deposit accounts and onboarding as well as Lending operations (ROE calculation, underwriting support, and ordering closing documents.
Coordinate officer transitions when team members transition on or off the KPB sales team.
Maintenance of the Customer Relationship Management System (Salesforce) and the ability to leverage the system for data quality and to update client / prospect information. Support RM with Salesforce Data Entry as needed.
Identify opportunities to retain and expand relationships. Gather information from the client and consult with the KPB Officer.
Assist relationship team in client contact strategy (inviting clients to events, sending whitepapers, meeting follow-ups, etc.) and proactive client outreach (regarding eligible products, scheduling relationship reviews, and identifying opportunities).
Educate clients on digital or alternative resources, such as contact center support, wire transfer agreements, online mobile banking, mobile deposits, online transfers and bill pay, online statements, disputing a transaction etc.
Provide financial planning support to both advisors (data collection/input, etc.) and clients (providing technical support and assistance when clients need guidance).
Proactively look for opportunities to improve client experience (identify pain points, gaps, process improvements) and escalate client issues as needed.
Works with team to plan and manage client events, attending as needed.
Adopt and fully leverage centralized service task queue (Salesforce Task Queue) to direct service-related work away from field and to Client Service Associates. This includes submitting service tasks to the Task Queue as well as encouraging field teams to right channel service work directly to the Task Queue.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education
Bachelor's Degree or equivalent experience (preferred)
Work Experience
A minimum of 3 years related work experience or equivalent combination of work/educational background (required)
Skills
General knowledge of financial services and wealth management.
Demonstrated proficiency and effectiveness in client service skills (including handling client/prospect and Center of Influence (COI) inquiries and relationships), communication skills (including verbal, phone and written), and problem resolution skills.
Ability to exercise discretion due to accessing and handling highly sensitive information.
Ability to learn and use proprietary software, databases, and systems.
Proficient in all Microsoft Office Applications.
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel
Occasional travel to include overnight stay.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $24.52 - $37.50 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 12/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
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$24.5-37.5 hourly Auto-Apply 60d+ ago
KPB Trust Officer
Keybank 4.4
Brooklyn, OH job
ABOUT THE JOB (JOB BRIEF)
Fulfills fiduciary responsibilities of KeyBank as a corporate fiduciary for the administration and post-death settlement of fiduciary accounts by providing expert trust and estate administration and counsel to High Net Worth clients and their beneficiaries. Actively manages trust administration and settlement, in accordance with established policies and procedures, to a high professional standard. Retains and deepens profitable client relationships within assigned revenue base. Actively produces new revenue both as a team member and individually to meet production goals.
ESSENTIAL JOB FUNCTIONS
Fiduciary Expertise and Trust Administration
Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues
Designs and delivers sophisticated fiduciary solutions, using relationship team model (being prepared and participating in pre-call), to high net worth clients with complex financial needs.
Administers complex fiduciary and/or agency accounts with a proactive, disciplined, consistent and comprehensive approach serving as a Fiduciary for Trust administration and post-death activities of fiduciary relationships
Analyzes and interprets legal instruments to determine duties and responsibilities of bank
Fulfills Key's fiduciary responsibilities, ensuring retention of business and reputation
Demonstrates awareness of state specific estate and tax planning issues
Advises field teams and other partners on internal fiduciary issues
Identifies and resolves potential trust and estate tax-related issues
Demonstrates and applies sound fiduciary judgment
Client Servicing and Retention
Engages appropriate centralized support teams for administration or expertise in the delivery of client advice
Executes, through Salesforce or other Comprehensive Practice Management process, prioritized pro-active client contacts, per service standards
Retains and deepens the relationship with a client including the next generation
Sales
Works closely with the Relationship Management Team to identify and prioritize opportunities to deepen relationships
Identifies Investment Management and Trust Opportunities as well as any other banking, lending or insurance needs
Fosters close business relationships to develop client loyalty and new business opportunities
Leads the relationship development and engagement for beneficiaries
Participates in the onboarding process for new clients in partnership with the Relationship Team
Seeks new opportunities and engages proper sales partners
Participates in relationship reviews as fiduciary expert upon request of field teams
Team Collaboration
Provides backup and support to other Officers
Builds and maintains effective working relationships with other team members to ensure high quality and timely administration of assigned fiduciary accounts
Serves as a resource for the team on projects needed
Compliance
Fulfills Key's fiduciary responsibilities with utmost adherence to all internal fiduciary policies and procedures, regulatory and legal requirements
Anticipates and mitigates risk on assigned accounts
Assumes accountability for all delegated fiduciary administrative work on assigned accounts
Leadership
Teamwork, Respect, Accountability, Integrity and Leadership.
Supports business objectives through active advocacy and behavioral adoption
Develops and maintains knowledge of Key's investment process and results
Participates in KeyCorp's commitment to community
REQUIRED QUALIFICATIONS
Undergraduate degree or equivalent experience, accounting or finance preferred
A minimum of 5 years client advisory experience to ultra-affluent, business owners; tax or legal services to clients regarding trust and fiduciary matters, and in trust administration or fiduciary advisory services or equivalent work experience
Demonstrated fiduciary experience
Experience working with high-net-worth clients, preferably in a private bank
Demonstrated agility working with local Private Banking Teams, Commercial Bankers and Investment Bankers
Self-motivated, goal and results driven
Demonstrated ability to be accountable for a process and/or delivery from end to end
Ability to plan own workflow to meet deadlines
PREFERRED QUALIFICATIONS
Demonstrated proficiency and effectiveness in client service skills (including handling client/prospect and Center of Influence (COI) inquiries and relationships), communication skills (including verbal, phone and written), and problem resolution skills.
Demonstrated proficiency and effectiveness in organizational skills including the ability to balance multiple requests and prioritize tasks in an efficient manner or order to support multiple people.
Ability to interact effectively and collaboratively in a team environment.
Ability to work, make decisions and manage client relationships independently while managing competing priorities.
Ability to multi-task, quickly change direction and have an independent work ethic.
Ability to exercise discretion due to accessing and handling highly sensitive information.
Demonstrated attention to detail.
Ability to learn and use proprietary software, databases and systems.
Proficient in all Microsoft Office Applications
COMPETENCIES/SKILLS
Client Focus - Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand clients information and uses it for improvements in products and services; acts with client in mind; establishes and maintains effective relationships gaining and retaining client's trust and respect.
Action Oriented -Is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Business Acumen- Know how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Creativity Ability to develop new and unique ideas and tends to be seen as original and value-added in brainstorming settings.
Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Presentation Skills - Is effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers and superiors, clients, prospects and centers of influence; is effective both inside and outside the organization, on both cool data and hot and controversial topics; will show and project confident, caring demeanor in client settings to enhance overall client experience; can change tactics midstream when something isn't working.
Strategic Agility - Can quickly understand and embrace corporate and line of business initiatives and changes and can confidently represent KPB internally among teammates and externally among clients, prospects and centers of influence.
EQUIPMENT USED/PHYSICAL REQUIREMENTS
Trust Accounting System, CE Desktop, Salesforce, and Microsoft Office
Office equipment
TRAINING REQUIRED
Cannon Level I or II or equivalent preferred
Cannon Level III or equivalent optional.
On the job and as required to maintain licenses and certifications
JOB LOCATION:
Brooklyn, Ohio
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $71,000.00 - $122,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 02/08/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
$71k-122k yearly Auto-Apply 23d ago
Virtual Item Processing Lead Specialist
Keybank 4.4
Brooklyn, OH job
We are seeking a detail-oriented Processing Specialist to support banking operations by managing and optimizing image-based workflows. This role focuses on processing, validating, and enhancing digital images for financial documents, ensuring accuracy, compliance, and efficiency in transaction processing. Strong 10 key skills are required.
Job Summary
Process and validate images of checks, payment documents, and other financial records using specialized imaging systems.
Ensure compliance with Key Bank's banking standards, regulatory requirements, and security protocols.
Optimize image quality for accurate data extraction and fraud description.
Collaborate with operations and IT teams to troubleshoot imaging issues and improve workflows.
Monitor system performance and recommend enhancements for speed and accuracy.
Maintain documentation for imaging processes and adhere to audit requirements.
Essential Functions
Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making
Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
Performs basic routine tasks assigned by manager with little autonomy. May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers.
Completes work by following clear defined procedures
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers.
Uses some independence of thought to resolve basic issues and refers more complex problems to supervisors or other experts.
Recommends and implements programs to solve routine issues, contributes to workflow or process change and redesign, and forms a foundational/basic understanding of the specific product or process.
Is fully proficient in duties while working under moderate to limited supervision.
Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice.
Education
High School Diploma or GED (required)
Bachelor's Degree or equivalent experience (preferred)
Work Experience
Minimum 1 year in operations or general office role (required)
Skills
Working knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Working knowledge of back office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management.
Working knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Working knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.
Working knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Working knowledge of the concepts and principles of Gemba Kaizen methodology; ability to identify and eliminate manufacturing waste through iterative improvements to processes.
Working knowledge of the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.
Working knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
Working knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Working knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Basic understanding of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 12/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
$18.8-24.5 hourly Auto-Apply 12d ago
Lead Business Analyst
Keybank 4.4
Brooklyn, OH job
Mobile, in office 2 days a week at 4910 Tiedeman Rd, Brooklyn, OH.
The role focuses on evaluating current product quality and production methods while driving continuous improvement across processes, products, and services. The position requires leveraging major production application systems to deliver services effectively to internal and external clients. A strong emphasis is placed on customer-centric decision-making, inter-team collaboration, and effective communication to achieve business results. The individual will lead cross-functional teams, influence decisions, and ensure accuracy and precision in all tasks. The role also involves analyzing business processes, identifying opportunities for improvement, and managing software product operations and delivery.
Key Responsibilities
Assess and improve product quality and production methods.
Utilize major production application systems for service delivery.
Collaborate across teams and break down silos to achieve organizational goals.
Communicate effectively and influence decisions within and outside the organization.
Conduct root cause analysis and develop solutions for organizational challenges.
Document current business processes and recommend re-engineering opportunities.
Manage software product operations, including install base and future plans.
Apply formal application delivery methodologies for new or enhanced applications.
Requirements
Strong understanding of compliance, customer satisfaction principles, and organizational competitiveness.
Ability to lead cross-functional teams and foster collaboration.
High attention to detail and accuracy in task execution.
Proven experience in requirement analysis and business process documentation.
Familiarity with application delivery methodologies and software product lifecycle management.
Skills & Competencies
Technical/Functional:
Requirement analysis and documentation.
Business data analysis and interpretation.
Knowledge of software product operations and vision.
Application delivery methodologies and tools.
Core Competencies:
Continuous improvement mindset.
Effective communication and influencing skills.
Strong analytical and problem-solving abilities.
Customer-focused decision-making.
Organizational acumen and strategic thinking.
This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $94,000.00 - $175,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/02/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
$94k-175k yearly Auto-Apply 23d ago
Key Family Wealth Strategist
Keybank 4.4
Cleveland, OH job
JOB BRIEF (PURPOSE) • Senior advisor that exclusively works with UHNW families with a net-worth of greater than $25MM • Serves as the primary point of contact for internal and external referrals for FW prospects • Has a command of the Family Wealth value proposition and family office capabilities
• Responsible for revenue growth on the relationship
• Responsible for developing, documenting and executing on comprehensive sales and service strategy for uhnw families including the next gen
• Responsible for the implementation of the targeted Family Wealth onboarding plan
• Responsible for engaging senior leadership on the relationship
• Leads the internal team and works closely with the Family Office Director to implement the client strategy
• Is an astute and savvy competitor maintaining knowledge of strengths and weaknesses and product offerings and pricing of the competition.
ESSENTIAL JOB FUNCTIONS
Advisory
• Senior level advisor who has significant depth, breadth, and experience to effectively serve as the lead advisor for a large and complex UHNW family
• Establishes deep trust and confidence with Family Wealth clients while to position the team as the Trusted Advisors.
• Develops a deep knowledge of our Family Wealth client's entire financial and family situation.
Sales
• Serves as the primary point of contact for new referrals
• Develops internal and external relationships to generate new opportunities
• Participates in professional associations and events to demonstrate professional credibility and to develop and expand COI relationships
• Orchestrates and drives the overall sales process with a new prospect
• Accountable for revenue growth and sales on the relationship
• Works closely with the Family Office Director to identify and prioritize opportunities to deepen relationships
• Leads the onboarding process for new families in partnership with the Family Office Director
Client Service and Retention
• Responsible for the overall execution of the client experience
• Responsible for the development and documentation of the client strategy
• Partners closely with the Family Office Director to provide the level of service clients expect from Key Family Wealth.
• Responsible for retaining and deepening relationships including the development of the next generation
REQUIRED QUALIFICATIONS
• Minimum of 10 years of advisory experience with ultra-high net worth individuals, families and family offices required
• Graduate degree in business related field or equivalent experience
• Depth and breadth of knowledge of tax, investments, and estate planning strategies for uhnw families
• Excellent interpersonal and communications skills (both written and verbal) on full spectrum of client and COI profiles - from enteprunurial business owners to C-level executives to younger generations
• Demonstrated dedicated commitment and proven track record in cultivating existing client relationships with a view toward revenue enhancement and profitability
• Recognition as a Trusted Advisor with experience working directly with high net worth or high profile individuals
• Expert management skills in fostering, facilitating and delivering on the ultra-high net worth market expectations
PREFERRED QUALIFICATIONS
• JD, CPA, CFA, CFP or Master's Degree
• Demonstrated new business accomplishments in ultra-high net worth market
• Prior experience as author of published industry articles
• Experience as subject-matter-expert to in-house and industry groups
EQUIPMENT USED/PHYSICAL REQUIREMENTS
• Microsoft Office products and other computer applications and software (Word and Excel)
• Standard office equipment
TRAINING REQUIRED
• On the job and as required to maintain licenses and certifications
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $160,000.00 to $330,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 05/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
$60k-93k yearly est. Auto-Apply 60d+ ago
Full-Time Teller
Keybank 4.4
Westlake, OH job
Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
Essential Functions
Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
Assumes responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting.
Proactively work to identify and resolve client servicing issues, escalating as needed.
Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker.
Assist clients in achieving their financial goals and objectives through the use of financial wellness tools.
Attend and participate in in-person morning huddles and end of day debriefs.
Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines.
Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
Work on Saturdays as directed by management.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education
High School Diploma , GED, or equivalent business experience (required)
Work Experience
Experience in a client service role (required)
Experienced in cash handling (required)
General understanding of PC with Windows based applications and calculator (required)
Licenses and Certifications
Notary License (preferred)
Skills
Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions.
Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking).
Strong work ethic and high level of integrity.
Excellent time management skills.
This skill involves managing and maintaining client accounts, ensuring accuracy and security. As a teller, you would assist clients with updating account information and ensuring all transactions are processed correctly.
Educating clients on managing their finances effectively and promoting financial health. As a teller, you would identify opportunities to discuss financial wellness with clients, such as budgeting, saving, and planning for the future, and guide them to appropriate resources or bank services.
Ability to accurately and securely process of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift
Ensuring accuracy in transactions and maintaining organized records
Ability to identify and resolve client servicing issues efficiently
Understanding and following banking regulations and security procedures
Skills in identifying financial needs and promoting relevant banking products and services
Awareness of techniques to detect and prevent fraudulent activities
Collaborating effectively with teammates to ensure smooth operations
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.
Physical Demands
Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.
Driving Requirements
Ability to occasionally operate a motor vehicle with a valid driver's license.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.00 - $22.60 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 01/16/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
$18-22.6 hourly Auto-Apply 60d+ ago
Senior Lead Accountant - Policy
Keybank 4.4
Cleveland, OH job
We are looking for a motivated and detail-oriented Senior Lead Accountant to support the development, implementation, and interpretation of accounting and regulatory policies across the bank. This role is ideal for a candidate with strong technical accounting knowledge. You will assist in analyzing new accounting standards, preparing technical documentation, and advising lines of business on accounting implications of transactions and products.
Key Responsibilities:
Assist in researching and interpreting U.S. GAAP and regulatory accounting guidance.
Support the drafting and maintenance of internal accounting policies and procedures.
Analyze the accounting impact of new products, transactions, and regulatory changes.
Prepare technical accounting memos and white papers under the guidance of senior team members.
Collaborate with Finance, Risk, Legal, and business units to ensure consistent application of accounting policies.
Monitor developments from standard-setting bodies (FASB, SEC) and summarize key impacts.
Assist in the review and preparation of financial disclosures in Form 10-Q and 10-K, ensuring compliance with U.S. GAAP and SEC requirements.
Support internal and external audit processes by providing documentation and technical support.
Participate in special projects, including policy updates, system enhancements, and training initiatives.
Qualifications:
Bachelor's degree in Accounting or Finance; CPA or CPA candidate strongly preferred.
4-6 years of experience in public accounting (Big 4 preferred), the financial services industry, or other relevant experience.
Solid understanding of U.S. GAAP; exposure to banking or financial instruments is a plus.
Strong analytical and problem-solving skills with attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and meet deadlines in a dynamic environment.
COMPETENCIES/SKILLS
Integrity and trust-exemplifies a high degree of honesty and maintains trustworthiness. Exercises principled judgment.
Ethics and values-adheres to the highest standards in these areas and exhibits the ability to maintain them in the face of adversity.
Functional/Technical skills-good understanding of the accounting and research skills necessary to address the numerous accounting issues encountered throughout Key.
Customer focus-maintains an intense focus on clients and their service needs including proactively networking with individual clients in their assigned areas of responsibility.
Timely decision making-promptly responds to client issues where possible or works to address issues requiring others involvement with the result of timely action on the particular issue.
Action oriented-takes charge and independently pursues appropriate solutions to client issues.
Written communications-demonstrated ability to communicate necessary information in a written form as appropriate.
Interpersonal savvy-works productively with others particularly in situations where action from other individuals is necessary to achieve the desired results.
Presentation skills-possesses the skills to effectively present work results and other issues to superiors and peers.
Business acumen-understands the basic tenets of the financial services industry and has the ability to learn and understand the business issues of the various lines of business and other support areas within Key.
Dealing with ambiguity-works well with issues that rather than having one right answer involve identifying and interpreting appropriate accounting guidance particularly in situations where none may exist.
#LI-KH1
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $94,000.00 - $175,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/15/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
$94k-175k yearly Auto-Apply 14d ago
Private Client Banker - Medina
Keybank 4.4
Medina, OH job
Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. The Private Client Banker (PCB) is part of the Key Private Client Program and will focus on the entire client relationship with a plan-based approach to financial advice. As a PCB, you will deliver and refer appropriate financial solutions to KeyBank's client base with up to $2M in investable assets. The PCB helps new and existing clients achieve confidence in their financial wellness by assessing their financial needs, gathering and documenting client data, and offering appropriate products and services. PCBs identify products and services to meet client needs and refer to appropriate sales professionals in Retail, Key Investment Services, Private Bank, Mortgage or Business Banking. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
Essential Functions
Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
Listen for clues for financial wellness opportunities during client conversations and provide effective and customized financial wellness recommendations to clients; Delivers on client solutions through referring of investment and insurance products.
Consistently attains individual activity, behavior, and outcome goals and expectations.
Builds a client referral pipeline via identification and development of internal and external centers of influence; Employs a disciplined approach to prospecting; documents calling efforts.
Develops and maintains an in-depth knowledge of private client products and services, as well as knowledge of competitive products and services to ensure meaningful in-depth financial wellness conversations with clients.
Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.).
Developing strong partnerships with branch teammates and line of business partners through in-person meetings- focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence.
Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions.
Support of branch operations including assisting with client transactions on the Teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end of day debriefs.
Work on Saturdays as directed by management.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education
High School Diploma , GED, or equivalent experience (required) or
Bachelor's Degree (preferred)
Work Experience
Experience in developing current and new customer relationships, achieving sales goals and building referral sources in insurance and investment products. (required)
Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting and networking. (required)
Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred)
Interpersonal interaction skills and an ability to build rapport in matter of minutes is vital. (required)
Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. (required)
Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required)
Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required)
Licenses and Certifications
FINRA License S6 Upon Hire (required)
FINRA License S63 Upon Hire (required)
FINRA Security Industry Essentials (SIE) Upon Hire (required)
Life and Health Insurance Licenses Upon Hire (required)
Skills
Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions.
Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients' financial wellness goals, leveraging system generated lead lists, walk-ins, and professional contacts.
Strong work ethic and high level of integrity.
Excellent time management skills.
Providing clients with expert advice on managing their finances, including investment strategies, retirement planning, and tax optimization. This role requires assessing clients' financial situations and offering tailored advice to help them achieve their financial goals.
Building and nurturing relationships with clients to understand their needs and provide solutions that enhance their financial well-being. This involves identifying potential clients, developing trust, and maintaining long-term relationships.
Evaluating the overall health of a client's financial situation, including their ability to manage day-to-day finances, save for the future, and protect against financial risks. As a Private Client Banker, you will help clients achieve financial wellness through effective financial planning and advice.
Actively identifying and developing new client relationships through prospecting and networking.
Developing and maintaining strong relationships with high-net-worth clients, providing personalized service to meet their financial needs.
Staying updated with market trends and analyzing market conditions to provide informed financial advice.
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.
Physical Demands
Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.
Driving Requirements
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
Work Location Category
Branch
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $24.52 - $37.50 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 02/20/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
$24.5-37.5 hourly Auto-Apply 1d ago
Summer 2026 Commercial Bank Internship - Cleveland
Keybank 4.4
Cleveland, OH job
If you are interested in more than one KeyBank Internship opportunity, please consider applying for your top 3 internship roles within 12 months to ensure you are not duplicating efforts and obtaining the best candidate experience.
The Commercial Bank internship will provide an experience to understand the Commercial Banking landscape and how the various line of business functions collaborate to provide clients/prospects with the insights and solutions they need to operate their business more effectively.
Program Duration: MAY 27, 2026 - AUGUST 7, 2026
What does our Internship Program offer?
Key's Enterprise Internship is a 10.5-week program that provides meaningful work that matters, offers feedback and coaching, and creates engaging events and conversations that will spark excitement and interest in bringing one's full-time career to Key.
Interns are involved in a host of line of business specific projects that directly impact and benefit Key's business and strategic pillars. The program includes networking with Key teammates across all levels of the organization, a series of Learning Labs where internal and external speakers provide insight on Key's competitive landscape, financial wellness, and professional development best practices, and an assigned mentor who shares knowledge, experience, and advice.
Commercial Banking
Commercial at Key offers a comprehensive suite of financial solutions tailored to support the growth, liquidity, and risk management needs of middle market and institutional clients. What differentiates us from competitors is our ability to seamlessly deliver comprehensive industry expertise, unique insight and capital markets solutions. This includes services such as lending, commercial payments (treasury), and advisory support. As a core component of Key's strategic priorities, the Commercial Bank plays a vital role in driving client success and contributing to the company's overall performance.
About the Internship
As an intern, you will gain valuable experience by contributing to a variety of projects and collaborating closely with seasoned professionals within our Payments and Internal Operations functions. Opportunities where you may be assigned include Business Development (Sales), Product, Commercial Bank Risk, or Commercial Bank Operations. You will receive exposure to various segments within the Commercial Bank, as well.
Job Responsibilities
Learns and understands how KeyBank and the Commercial Bank operate, including our mission, products, and the clients we serve
Works alongside industry professionals, conducting analysis of financial reporting and identifying business opportunities
Receives the training, mentorship, and engagement with senior leaders needed to learn the industry
Collaborates with sales and product teams to deliver value to our clients through a variety of day-to-day and project work
Conducts research and analysis as part of a capstone project that will be presented to executive leadership at the culmination of the internship
Builds relationships to learn about the various departments within KeyBank and the role that each play in overall organization
Qualifications
Must have completed at least two years toward a four-year, undergraduate degree program with coursework in Finance, Economics, Accounting, Data Sciences, Business Analytics, Information Systems, Mathematics with an anticipated graduation in or before May of 2027
Outstanding academic achievement (minimum undergraduate 3.3 GPA)
Demonstrated leadership and teamwork from past work experience and/or extracurricular activities
Strong analytical, problem solving, and critical thinking skills
Highly motivated with a strong work ethic
Outstanding interpersonal, communication and presentation skills
Proficiency in Excel and PowerPoint
Professional conduct
Compensation and Benefits
This position is eligible to earn an hourly rate of $23 per hour. Compensation also includes a $2,000 Summer Internship Sign-on Bonus.
KeyBank's Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.00 - $22.60 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
Please note: While a base pay range is referenced above, this position is compensated at a fixed rate of $23 hourly and is eligible to receive a $2,000 sign-on bonus.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/09/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
$18-22.6 hourly Auto-Apply 60d+ ago
Project Manager in Data and Analytics Team (Operational Activities for Strategic Projects and Initiatives)
Keybank 4.4
Brooklyn, OH job
The Project Manager leads small/mid-size projects or phases of a larger project, which usually impact a Line of Business (LOB) and/or functional areas. They take projects from planning through final implementation using standard project management and change management and risk management methodologies and concepts. The role is responsible for setting expectations for project stakeholders through planning activities and maintains transparency via communication & reporting channels. The Project Manager establishes and maintains a collaborative trusted advisor relationship.
This specific role will streamline and execute key operational activities for employee engagement, event planning and logistics, onboarding coordination, internal website design and maintenance, in-person meeting assistance, and organizational email box orchestration.
Essential Functions
Works with business leader to define scope; manages project scope, scope changes, objectives, requirements, deliverables, and value proposition that support the diverse business goals and interests of multiple stakeholders.
Develops integrated project plan; identifies and manages project dependencies and critical paths; and tracks/reports project checkpoints as well as status while adhering to project policy standards; ensures potential impacts to external client experience are addressed in project solution/plan.
Understands various project delivery methodologies such as waterfall, agile, etc. Feels comfortable coordinating with all types of projects.
Leads communication planning, execution and reporting with project team members; liaises with key stakeholders.
Develop change management planning, design and implementation including communication and training.
Identifies, tracks, escalates and resolves issue conflicts; performs impact analysis and prioritization; manages dependencies and track/monitors; and escalates risk with corrective/mitigating actions.
Supports business case development; performs project initiation activities; and administers project checkpoints to drive delivery and mitigate/resolve bottlenecks.
Responsible for gathering estimates from resources needed to achieve project goals; tracks utilization; determines and assesses need for additional staff and/or vendors; may support on/off-boarding; and monitors/manages performance for vendor labor resources.
Responsible for project budget and financials continuously throughout project. Able to facilitate and execute budgetary requests independently, while adhering to project and company standards.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education
Bachelor's Degree (preferred)
OR equivalent experience (required)
Work Experience
Minimum 3 years of relevant experience (required)
Skills
Experience with effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Working Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Working Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Working Knowledge of techniques to successfully effect change in an organization and ability to manage the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment.
Extensive Experience with effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Working Knowledge of effective team building techniques; ability to form and manage effective teams.
Working Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.
Working Knowledge of project planning; ability to utilize a variety of specific tools and techniques for planning, estimating, resourcing and scheduling IT projects.
Working Knowledge of project control and reporting; ability to monitor the vital signs of an IT project while managing its progress and delivery schedule.
Working Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.
Working Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals.
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Work Location Category
Hybrid (2+ days)
Minimum of two days a week in office however there may be additional days needed based on business needs and onsite events.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $68,000.00 - $103,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 12/23/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
$68k-103k yearly Auto-Apply 17d ago
Escrow Loan Closer Sr
Huntington National Bank 4.4
Cleveland, OH job
The Escrow Loan Closer Sr will coordinate the preparation of loan closing packages for large commercial transactions, including entry of settlement statements pursuant to the loan closing instructions, collection of data for completion of the settlement statement, cutting checks and disbursing funds.
Duties & Responsibilities:
+ Demonstrate technical mastery of the title insurance product line as well as title related products.
+ Provide mentorship, training and coaching to less experienced staff.
+ Assists in the development and implementation of customer service standards.
+ Communicate with all parties and/or legal counsel for all parties involved in a real estate transaction in order to schedule closing and collect information pertaining to the closing.
+ Clear title commitments of items that affect the ability to issue title insurance policy.
+ Prepare closing statements and title company documentation in a timely manner for closing.
+ Balance files in preparation for disbursing h. Disburse transactions according to settlement statement and instructions of the parties.
+ Communicate with title insurance company underwriters regarding complex title related issues and obtain approval as appropriate.
+ Take ownership of client inquiries and follows through to resolution.
+ Review title related documents and issues making decisions independent of manuals using commonly accepted industry practices.
+ Other duties as assigned.
Basic Qualifications:
+ High School diploma
+ 5+ years of Real Estate Title Company or Insurance industry experience with a focus on title work administration.
+ Must possess Ohio title insurance agent license. Must be willing to obtain license for Indiana and Michigan if not already licensed.
Preferred Qualifications:
+ Excellent written and oral communication skills.
+ Intermediate experience in Excel and experience with Microsoft Office products
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$31k-39k yearly est. 14d ago
Senior Digital Experience Product Manager - Business Deposits: Onsite, Huntington Markets
Huntington National Bank 4.4
Cleveland, OH job
We are seeking a dynamic Senior Product Manager to join the Business Deposit team, to design and deliver a best-in-class digital experience across the customer and colleague lifecycle. This person will play a critical role in bringing our vision to life by creating the strategic direction, developing a multi-year roadmap, owning specific capabilities, leading cross-functional execution, and ensuring we continually improve our experience to drive customer satisfaction, loyalty, and profitability. The Digital Experience Product Manager will take a customer-first approach to identifying opportunity spaces, creating value propositions, defining outcomes, and building an execution roadmap.
Duties and Responsibilities:
+ Own end-to-end product lifecycle for business deposit digital experiences from ideation through launch and ongoing optimization by defining and tracking product outcomes and success metrics (OKRs, KPIs) to measure adoption, engagement, and revenue impact
+ Create and prioritize roadmap and backlog based on customer need, business value, and strategic alignment
+ Execute product roadmap through definition of MVPs, iterative releases, and clearly defined requirements in partnership with Digital, Technology, UX, and other key partners to bring solutions to market and reduce execution risks
+ Build business cases for new, emerging technologies and experiences leveraging sound assumptions and customer trends to justify capital investment and prioritization
+ Collaborate with key partners to continuously identify opportunities to enhance existing experiences, create new experiences, drive adoption, and increase engagement
+ Partner with Research, UX, and Design to test, validate, and refine experiences
+ Identify downstream impacts to teams and processes such as operations, sales, marketing, finance, and others to ensure seamless go-to-market execution
+ Monitor competitive and customer trends and experiences and translate those into opportunities for product or experience improvements to drive growth, enhance sales, improve deepening, and retain clients
+ Communicate product strategy, financials, trends, execution progress, and other analysis within regular meetings, written communications, and updates to stakeholders, including executive leadership, marketing, sales, finance, and risk
+ Ensure deliverables meet regulatory and compliance standards by working closely with legal, risk, and compliance teams
+ Performs other duties as assigned
Basic Qualifications:
+ 7+ years of digital product management or product development experience
+ Bachelor's Degree
Preferred Qualifications:
+ Master's degree
+ Experience creating and executing digital roadmaps and new digital capabilities
+ Knowledge of financial services, preferably business banking
+ Demonstrated ability to quickly analyze situations and risks, determine paths of action, and execute flawlessly
+ Strong background in agile ways of working, customer experience research, visioning and planning, product discovery and product development
+ Knowledge of technical aspects of software products and core banking systems
+ Experience in project planning and management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines
+ Excellent executive-level presentation skills and ability to influence senior stakeholders
+ Must be savvy and passionate about driving results and innovation
+ Technical skills: Microsoft Office suite, agile tools
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Applications Accepted Through:
09/07/2026
Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled.
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
Total Base Pay Range 93,000.00 - 189,000.00 USD Annual
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$77k-101k yearly est. 15d ago
Employee Relations Accommodations Consultant
Huntington National Bank 4.4
Akron, OH job
Open to sit in any Huntington Corporate Locations. The Employee Relations Accommodations Consultant is responsible for the administration of the Bank's accommodation process and policies to ensure compliance with the American's with Disabilities Act (ADA), and all other federal and state laws, which involves extensive collaboration with legal, the leave administration team and third-party administrator.
Job Duties:
+ Deep understanding and experience working with ADA, FMLA, PWFA and related laws.
+ Ability to evaluate medical and/or religious restrictions and create an approach to identifying reasonable accommodations within the workplace.
+ Effectively communicate with colleagues regarding their needs for accommodations, intermittent and other non-FMLA leaves of absence. Ensure that colleagues are aware of their responsibilities and of any documentation and notice required to qualify for an accommodation.
+ Coordinate, conduct and document interactive process discussions to determine the most appropriate course of action in terms of restrictions and accommodations to ensure compliance with applicable laws including ADA, which includes collaboration with legal, leave administration and Huntington's third party leave vendor
+ Serve as a subject matter expert on ADA and related state/local disability laws.
+ Evaluate accommodation requests and determine reasonable accommodation.
+ Skilled in analyzing regulations, benchmarking best practices, and applying findings to improve processes.
+ Maintain knowledge of all applicable leave of absence and accommodation laws and regulations including federal FMLA, ADA, state and local laws.
+ Ensure detailed and timely documentation of all accommodation requests using Huntington's case management system.
+ Identify emerging workforce issues and best practices to establish robust HR response to internal/external risks.
+ Apply an understanding and perform all work in compliance with relevant company policies as well as pertinent federal, state and local laws.
+ Ability to work independently, prioritize tasks, and manage multiple cases simultaneously.
+ Function in a high-volume environment where effective prioritization is crucial to success.
+ Other duties as projects as requested.
Education/Experience
+ Bachelor's degree in human resources, business or related field of study or an equivalent combination of education and experience.
+ In lieu of a Bachelor's Degree, a High School Diploma and an additional 4 years of experience will be required (total 7 years of Employee Relations or Human Resource experience)
+ Minimum of 3 years of experience in HR with focus on ADA accommodations, compliance, employee relations and/or related HR discipline, which includes experience enforcing state and federal labor, wage and hour laws.
Knowledge/Skills/Abilities
+ Experience supporting a large client base preferred.
+ Solid background and knowledge of federal, state, and local employment laws and practices.
+ Leave of Absence/ADA/FMLA experience in a Retail and/or Financial Services environment is a plus.
+ Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach, while maintaining credible relationships at all levels of the organization.
+ Proven ability to exercise discretion and maintain an exceptional level of confidentiality, utilizing sound judgment when dealing with sensitive issues.
+ Exceptional attention to detail, organization and time management skills, with the ability to work under restrictions/deadlines.
+ Strong analytical ability and proven problem-solving skills required.
+ Proven experience taking initiative to identify and anticipate colleague needs and make recommendations.
+ Ability to stay objective and fair when dealing with sensitive situations.
+ Change agility, influencing and conflict management skills are critical.
+ Ability to be self-directed and able to work on multiple priorities with minimal supervision and a sense of urgency.
+ Proficient in Microsoft Office application; experience with human resource information and case management systems preferred.
#LI-NG1
#LI-Onsite
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
$54,000-$106,000 annually
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$54k-106k yearly 27d ago
Lead Servicing Officer (Real Estate Institutional Capital Group Line of Business)
Keybank 4.4
Brooklyn, OH job
Responsible for servicing assigned portfolio consisting of a variety of products primarily for the Real Estate Institutional Capital Group Line of Business. Primary servicing functions are for non-owner occupied /interim loan servicing, portfolio administration and related client services. Provide excellent communication with the lending staff and partners supported by the ICG teams. Client segment focus are public and private REITS, real estate private equity firms and advisers and real estate owners. The specialized healthcare team focuses on property financing needs of hospitals and senior housing owners and operators. Independently manage all pre-closing, pre-boarding review of documents and risk management. Responsible for providing superior client service and expertise to both internal and external clients related a portfolio of revolvers/term/bridge loans with ability to manage multiple projects and levels of complexity. Strength and experience also required for problem solving and loan system processing including loan boarding, maintenance, data integrity etc.
Essential Functions
Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Division
Responsible for all post-closing services for assigned portfolio of medium complexity loan structures.
Proven ability to prioritize and handle multiple tasks in a high-volume environment
Provides backup for servicing for team members.
Provides expertise and assist RM and Closer in pre-closing process by review of loan documents, evaluation of funding requirements and attending closing meetings
Assimilates and analyzes information necessary to establish medium complexity loan and disbursement controls on bank systems, including borrowing base availability.
Establishes and maintains servicing files including property additions and releases and letter of credit issuance.
Identifies exceptions and obtains appropriate approvals as necessary
Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance and holdbacks
Initiates financial and collateral transactions based on customer request or loan document provisions
Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, DDA/Cash management services, and payoff instruction
Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.
Maintains data integrity of system of record including posting of transactions, on-boarding of new loans and collateral, processing modifications and amendments, and data information maintenance.
Clearly and immediately communicates problems/issues to Manager and/or RM
Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off balance sheet transitions.
Provides expertise to RMs on system requirements. Proactively identifies and assists in resolving issues affecting client service and risk management
Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions
Active participation in projects as needed
Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education
Bachelor's degree or equivalent experience
Required Qualifications
3+ years' experience and knowledge of commercial real estate including commitment/loan structures, title/liens, documentation, and industry practices for collateral release
Familiarity with Commercial Loan Systems and Deposit Systems
Strong analytical skills
Detail-oriented
Aptitude for analysis, systems and mathematics
Strong written and verbal communication skills
Ability to handle multiple tasks in a high-volume environment
PC proficiency including familiarity with Microsoft Excel and Word;
Competencies
Accountability
Keeps promises and honors commitments.
Accepts responsibility for mistakes and failures and learns from them.
Demonstrates open, honest communication.
Business Acumen
Be knowledgeable about the financial services industry and Key's competition.
Understand the value proposition of the business and how it contributes to Key's business strategy.
Understand and apply Key's risk management philosophy in day-to-day interactions.
Client Focus
Understands the value of excellent client service and demonstrates commitment to client satisfaction for internal and external clients while balancing organizational profitability.
Actively listens to internal/external client feedback and delivers appropriate solutions.
Applies judgment within established guidelines to resolve client issues and needs and escalates issues to manager when appropriate.
Develop Self, Staff & Others
Take ownership of your personal development plan and seek opportunities to further develop your skill set.
Proactively share your knowledge to help others develop and to improve the performance of the team.
Drive for Results
Can be counted on to exceed goals successfully; is consistently a solid performer, is very bottom line oriented; steadfastly pushes self and others for results.
Demonstrates personal accountability for achieving results within established timelines and budget parameters.
Pursues work with energy, drive and focus.
Effective Collaboration
Identifies and involves the right stakeholders to make decisions and maximize results.
Readily shares information, knowledge, best practices, and ideas with teammates.
Leverages opportunities and capabilities across the team to accomplish goals.
Attentive and active listener; has the patience to hear people out; can accurately restate the opinion of others even when he/she disagrees.
Lead Change
Effectively navigate and embrace change; exhibit an openness of new ways of doing things and an adaptable, continuous improvement mindset.
Make quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure.
Understand the boundaries of your decision making and escalate decisions appropriately.
Managerial Courage
Openly expresses views and delivers candid and constructive feedback with a positive mindset to teammates and manager.
Welcomes constructive feedback and strives to improve personal effectiveness based upon feedback.
Steps up to conflict and views it as an opportunity; finds common ground and fosters cooperation with minimum noise.
Manage Vision and Purpose
Demonstrate passion for improving business results.
Understand how your role fits into the vision of the department and the organization.
Apply an understanding of the department's vision and purpose to your prioritized work.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Work Location Category
Hybrid (2 days) - Qualified candidate must be able to report to one of the office sites listed 2 days per week.
#LI-JK1
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $56,000.00 - $85,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/02/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
$56k-85k yearly Auto-Apply 17d ago
First Party Recovery Collections Specialist
Keybank 4.4
Brooklyn, OH job
Training Schedule & Location:
Training is conducted the 1st three weeks of employment. 100% on-site Monday - Friday 8am - 5pm ET
Schedule & Shift after Training:
Required in-office 2 days per week on Wednesday & Friday
Monday - Thursday: 12:30pm - 9:00pm ET
Friday: 8:00am - 4:30pm ET
Every Other Saturday: 4 hours between 8:00am and 2:00pm ET
All equipment is provided.
Job Summary
First-Party Recovery Collector is responsible for managing and recovering delinquent accounts that are still owned by the bank. This role involves contacting customers to resolve past-due balances, negotiating payment arrangements, and ensuring compliance with banking regulations and internal policies. The ideal candidate will demonstrate strong communication skills, empathy, and a commitment to helping customers find solutions to resolve their financial obligations.
Individuals will spend 90% of their day on the phone with our customers trying to negotiate a payment or enter into a settlement agreement. The other 10% is documenting calls and training/meetings.
Key Responsibilities
Contact customers via phone, email, and written correspondence to collect on delinquent accounts.
Negotiate payment plans and settlements in accordance with bank policies.
Document all collection activities accurately in the bank's systems.
Educate customers on account status, payment options, and consequences of non-payment.
Collaborate with internal departments (e.g., customer service, fraud, escalations) to resolve account issues.
Monitor and follow up on payment arrangements to ensure compliance.
Maintain knowledge of federal and state collection laws, including FDCPA and other applicable regulations.
Meet or exceed monthly recovery targets and performance metrics.
Handle sensitive customer information with confidentiality and professionalism.
Minimum Qualifications & Requirements
High school diploma or equivalent is required
Minimum 1 year of experience in a customer service/collections call center is required
Strong negotiation skills and communication skills to highlight the benefits of customers paying their debt
Ability to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones when scheduled
Ability to work in a fast-paced, goal-driven environment
Proficiency in Microsoft Office and collection software systems is a plus
Knowledge of banking regulations and recovery practices is a plus
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Remote
$18.8-24.5 hourly Auto-Apply 5d ago
Private Bank Wealth Advisor II
Huntington National Bank 4.4
Westlake, OH job
The Private Bank Wealth Advisor II is the primary client relationship manager in the Huntington Private Bank responsible for developing, delivering, and managing a high-net-worth client's Wealth Plan.
Duties and Responsibilities:
Builds relationships with existing and new clients and coordinates the involvement of other specialists to fulfill the client's Wealth Plan with a strong focus on capturing assets under management, loans, and deposits.
Self-acquires new business by being active and well connected in the community and with external centers of influence.
Responsible for providing legendary client service to retain client relationships.
Builds strong relationships across all Huntington business segments to deepen client relationships.
Works with relationships of moderate to high complexity.
Knowledgeable on key compliance and regulatory requirements.
Performs other duties as assigned.
Basic Qualifications:
Bachelor's Degree
State Life and Health Licenses required to be obtained within 90 days of hire
At least 3 years of wealth management/financial advisory/sales/relationship management experience in banking, investment management, or insurance products and services for high or ultra-high net worth clients.
NOTE: This position may be considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act. If applicable, registration and additional qualifications required.
Preferred Qualifications:
Securities and life insurance licenses preferred but not required.
Demonstrated success working with high-net-worth clients.
Proven ability to build strong relationships with clients.
Excellent written and verbal communication skills.
Ability to multi-task.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.