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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $50,563 | $24.31 |
| 2 | Jersey City, NJ | $49,566 | $23.83 |
| 3 | Norwalk, CT | $47,222 | $22.70 |
| 4 | Tampa, FL | $47,187 | $22.69 |
| 5 | Raleigh, NC | $46,011 | $22.12 |
| 6 | Scranton, PA | $45,631 | $21.94 |
| 7 | Dallas, TX | $44,855 | $21.56 |
| 8 | Milwaukee, WI | $44,776 | $21.53 |
| 9 | Chicago, IL | $44,631 | $21.46 |
| 10 | Alpharetta, GA | $43,816 | $21.07 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $113,047 | $54 | - |
| 2 | Loan Services Representative | $104,979 | $50 | - |
| 3 | Customer Service Senior Associate | $93,600 | $45 | - |
| 4 | Customer Service Executive | $84,964 | $41 | - |
| 5 | Client Service Technician | $78,225 | $38 | - |
| 6 | Telephone Sales Representative | $76,048 | $37 | - |
| 7 | System Service Representative | $74,892 | $36 | - |
| 8 | Customer Relationship Specialist | $72,245 | $35 | - |
| 9 | Service Consultant | $70,434 | $34 | - |
| 10 | Telesales Representative | $69,733 | $34 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Citi | $49,736 | $24 | 11 |
| 2 | M&T Bank | $44,362 | $21 | 16 |
| 3 | Morgan Stanley | $41,760 | $20 | 235 |
| 4 | Transamerica Corporation | $40,194 | $19 | 2 |
| 5 | American Income Life Insurance | $39,384 | $19 | - |
| 6 | Prudential Retirement Insurance And Annuity Co | $39,215 | $19 | - |
| 7 | Mutual of Omaha | $39,175 | $19 | 4 |
| 8 | Western & Southern Financial Group | $38,421 | $18 | 4 |
| 9 | Piper Jaffray | $38,373 | $18 | 1 |
| 10 | Northwestern Mutual | $37,176 | $18 | 25 |
| 11 | Bankers Life Insurance Company | $37,101 | $18 | - |
| 12 | Equitable Holdings | $36,630 | $18 | - |
| 13 | Farmers Insurance | $35,474 | $17 | 102 |
| 14 | Aetna | $35,254 | $17 | - |
| 15 | Prudential Financial | $35,064 | $17 | 1 |
| 16 | American Family Insurance | $34,788 | $17 | 4 |
| 17 | MetLife | $34,725 | $17 | 32 |
| 18 | MassMutual | $34,162 | $16 | 6 |
| 19 | Aflac | $33,015 | $16 | 20 |
| 20 | Federal Deposit Insurance | $32,621 | $16 | - |