Information Technology Specialist jobs at New York State Restaurant Association - 26 jobs

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Carrols Corporation headquartered in Syracuse, NY, is a subsidiary of Restaurant Brands International, Inc. (RBI). Carrols operates over 1,000 Burger King restaurants. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. The Help Desk Analyst II will provide first point of contact technical support through analysis and problem solving for the installation, maintenance, implementation and documentation of the current Restaurant Systems software and hardware technologies via phone or remote support communication. Key Job Responsibilities:? * Provide effective communication of support solutions to restaurant personnel on existing, as well as new, technology platforms. * Install/update hardware and software to resolve system related issues per established procedures * Diagnose and document system related issues in a timely and efficient manner. * Follow-upon unresolved issues to ensure timely resolutions. * Adjust activities based on call volume fluctuations. * Interpret user problems and recommend solutions. * Escalate unresolved issues to the correct resource. * Ability to organize and prioritize tasks to ensure timely problem resolution. * Flexible work hours. * Other duties as assigned. Experience: * 2+ years of experience in an IT support/HelpDesk support role. * Experience with HelpDesk software and remote support tools desired. * Retail experience to include POS and Back Office management applications including inventory systems. * Experience in a multi-shift or 24/7 environment preferred. * Good understanding of corporate networking infrastructure (i.e. Hardware based VPN preferred.) * Good understanding of LAN, WAN and Wi-Fi * Good analytical skills * Work well under pressure with minimal supervision. The pay range for this position is $25.00- 26.00 per hour depending on experience. Pay is to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

The IS Support Staff is responsible for providing first-line technical support for park technology systems, including point-of-sale (POS) terminals, network connectivity, radio systems, time clocks, and general computing equipment. This role ensures that all technology essential to park operations is functioning smoothly to provide guests with an excellent experience. Responsibilities: * Provide technical assistance and troubleshooting for park staff with hardware, software, and network issues. * Install, configure, and maintain computers, printers, phones, and POS systems across the park. * Support and monitor park Wi-Fi and wired network infrastructure. * Set up and maintain employee time clocks, access systems, and radios. * Assist with software updates, system patches, and preventative maintenance. * Document and track support requests using ServiceNow or a similar ticketing system. * Ensure all IT equipment is inventoried, properly labeled, and maintained. * Work with vendors or the corporate IT team when escalations are required. * Provide on-call support for critical systems during park operating hours. * Maintain a clean, organized, and secure IT workspace. Qualifications: * High school diploma or GED required; some college in Information Technology preferred. * Experience with Windows operating systems, networking, or hardware troubleshooting. * Customer service or help desk experience preferred. * Ability to lift up to 50 lbs and work both indoors and outdoors in varying weather conditions. * Availability to work weekends, holidays, and flexible hours during the park season. * Must be at least 18 years of age. * Strong problem-solving and communication skills. * Basic understanding of network setups (IP addressing, routers, switches). * Familiarity with POS systems and ticketing hardware a plus. * Organized, detail-oriented, and able to handle multiple tasks simultaneously.

The IS Support Staff is responsible for providing first-line technical support for park technology systems, including point-of-sale (POS) terminals, network connectivity, radio systems, time clocks, and general computing equipment. This role ensures that all technology essential to park operations is functioning smoothly to provide guests with an excellent experience. Responsibilities: + Provide technical assistance and troubleshooting for park staff with hardware, software, and network issues. + Install, configure, and maintain computers, printers, phones, and POS systems across the park. + Support and monitor park Wi-Fi and wired network infrastructure. + Set up and maintain employee time clocks, access systems, and radios. + Assist with software updates, system patches, and preventative maintenance. + Document and track support requests using ServiceNow or a similar ticketing system. + Ensure all IT equipment is inventoried, properly labeled, and maintained. + Work with vendors or the corporate IT team when escalations are required. + Provide on-call support for critical systems during park operating hours. + Maintain a clean, organized, and secure IT workspace. Qualifications: + High school diploma or GED required; some college in Information Technology preferred. + Experience with Windows operating systems, networking, or hardware troubleshooting. + Customer service or help desk experience preferred. + Ability to lift up to 50 lbs and work both indoors and outdoors in varying weather conditions. + Availability to work weekends, holidays, and flexible hours during the park season. + Must be at least 18 years of age. + Strong problem-solving and communication skills. + Basic understanding of network setups (IP addressing, routers, switches). + Familiarity with POS systems and ticketing hardware a plus. + Organized, detail-oriented, and able to handle multiple tasks simultaneously. Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.

The IS Support Staff is responsible for providing first-line technical support for park technology systems, including point-of-sale (POS) terminals, network connectivity, radio systems, time clocks, and general computing equipment. This role ensures that all technology essential to park operations is functioning smoothly to provide guests with an excellent experience. Responsibilities Provide technical assistance and troubleshooting for park staff with hardware, software, and network issues. Install, configure, and maintain computers, printers, phones, and POS systems across the park. Support and monitor park Wi-Fi and wired network infrastructure. Set up and maintain employee time clocks, access systems, and radios. Assist with software updates, system patches, and preventative maintenance. Document and track support requests using ServiceNow or a similar ticketing system. Ensure all IT equipment is inventoried, properly labeled, and maintained. Work with vendors or the corporate IT team when escalations are required. Provide on-call support for critical systems during park operating hours. Maintain a clean, organized, and secure IT workspace. Qualifications High school diploma or GED required; some college in Information Technology preferred. Experience with Windows operating systems, networking, or hardware troubleshooting. Customer service or help desk experience preferred. Ability to lift up to 50 lbs and work both indoors and outdoors in varying weather conditions. Availability to work weekends, holidays, and flexible hours during the park season. Must be at least 18 years of age. Strong problem-solving and communication skills. Basic understanding of network setups (IP addressing, routers, switches). Familiarity with POS systems and ticketing hardware a plus. Organized, detail-oriented, and able to handle multiple tasks simultaneously. Not ready to apply? Connect with us

Our roster has an opening with your name on it FanDuel is looking for an IT Audit Senior Associate to join the team. This role is part of the FanDuel Group Internal Audit team, which is in turn part of the Flutter Entertainment Group Internal Audit team. As a key member of our Internal Audit team, this individual will help ensure that IT internal controls are appropriately designed, operationally effective and aligned with FanDuel's objectives. The position offers unique exposure to our high-energy business, it's IT operations and people. It offers interesting and challenging work across a variety of engagements. For the right candidate, this role offers the potential for significant personal development and a strong career path. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs. THE GAME PLAN Everyone on our team has a part to play Support in the overall audit planning process, attending stakeholder meetings and providing valuable input into the audit plan Lead the planning, preparation and completion of audit projects following defined quality standards and timelines. Set and promote high standards of audit work and ensuring high quality and influential audit reports are delivered consistently Communicate and report audit findings to business management Work as a partner to the business in identifying significant process and structure improvements to assist the business in meeting its corporate objectives Maintain strong relationships within the team, auditees and management Work with stakeholders to generate advisory project opportunities as part of audit projects Analyze large data sets to make informed conclusions using CAATs (Computer-Assisted Audit Techniques) Lead audits where data analytics testing is a key element of the review THE STATS What we're looking for in our next teammate Bachelor's degree preferred 3+ years of experience in an IT audit function Good understanding of internal controls, including proper design and implementation Experience in the gambling sector or a similar highly regulated environment would be an advantage Experience in planning, managing and delivering IT audits from Big 4 or similar Strong aptitude for using data analytics tools and techniques would be a distinct advantage Ability to communicate (both written and verbal) to all levels of management and write meaningful reports and presentations Excellent attention to detail and commitment to delivering quality results in line with audit timelines Ability to influence change with management Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies Required to occasionally travel for work Knowledge of sports and/or experience working within a heavily regulated industry is a plus Don't check all the boxes? That's okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position. ABOUT FANDUEL FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America's #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry's unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company's affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT). PLAYER BENEFITS We treat our team right We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level. FanDuel is an equal opportunities employer and we believe, as one of our principles states, "We are One Team!". As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email ********************. The applicable salary range for this position is $94,000 - $117,500 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-Hybrid

Hiring Company: Frank Brunckhorst Co., LLCOverview:Reporting directly to the IT Systems Support Supervisor, the responsibilities of the System Support Specialist are to install, configure, maintain, and support the hardware and software systems used in our Production & Distribution environments, and provide technical assistance and training to system users.Job Description: Responsibilities: Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical assistance to system users. Installs, configures, troubleshoots, and upgrades computer related manufacturing equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, and HMI's, etc. Administers telephone and voicemail systems. Installs and maintains extensions, lines, and fax devices. Acts as liaison between equipment vendors and the company. Performs administration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of Supervisor, or Manufacturing Support Manager. Installs, configures and troubleshoots computer networks and assemblies associated with Boar's Head's time and attendance, gate access systems, and on premise reporting system. Writes automated routines and programs using common desktop software. Implements and maintains any future electronic systems as may be required. Installs, configures, monitor's, maintains stand-alone/network LaserJet printers and/or Multi-Function Devices. Documents Standard Operating Procedures and Work Instructions at the direction of Lead Systems Support Specialist, Supervisor, or Manager. Inspects purchase/transferred IT Assets and assures equipment received is in good order. Fills out all required paperwork for accounts payable. Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, disk drives, and other similar or related equipment. Loads specified software packages, such as operating systems, standard applications such as Microsoft Office Suite, proprietary ERP applications, etc. Enters commands and observes system functions to verify correct system operation. Instructs users in use of equipment, software, and manuals. Performs network troubleshooting to isolate and diagnose common network problems. Upgrades network hardware and software components as required. Installs wiring as required for network and telephony systems. Trains users to use new or modified equipment and processes. Monitors functioning of equipment to ensure systems operate in conformance with specifications. Perform Preventive Maintenance on computers, HMI's, labeling & printing devices, peripherals, etc. Qualifications: H.S. diploma plus broad specialized training in technical, electronic/computer training equivalent to two (2) years of college. One (1) to three (3) years of experience in an ERP supported manufacturing environment. Related Help Desk, Desktop, & Network Troubleshooting experience a plus. #LI-CF1 Location:Brooklyn, NYCompensation Range:$18.99 - $28.48Time Type:Full time Department:Management Information Systems

Under direct supervision, provides remote support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software desktops, servers, networks, telecommunications, and/or the AS/400. Works closely with the Application Support and Technical Services team, management, and vendors to research and gain resolution on more difficult issues. Resolves and escalates technical problems according to standard operating procedures and within defined service levels up to and including dispatching other IT Support Technicians onsite. Documents, tracks, and monitors problems and resolutions to ensure timely resolution. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards, and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Assume ownership of technical issues reported by our team members and triage the needed to a timely resolution. Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, emails, and personnel requests for technical support. Maintain and manage a support log for all activities through a centralized ticketing system. 2. Support on-site activities for both technicians, customers, events and vendors. 3. Work alongside other IT staff to complete work requests as directed by the IT Service Desk Manager or IT Support Shift Manager in support of the Seneca Gaming Corporation's technical infrastructure. This could include desktops, servers, networks, telecommunications, and/or the IBM iSeries (AS/400). 4. Seek to gain an understanding (level 1 troubleshooting) of the technical infrastructure components in use throughout the company/Casino Operations. Including, designs and their operations, how they interact with one another, and how to effectively troubleshoot, install, and repair said components. 5. Work with Application Services and/or Technical Services and hardware/software vendors to resolve hardware/software issues, online processing, or application problems as directed. 6. Adhere to all standard operating procedures and guidelines. 7. Participate in shift turnover (pre-shifts) to ensure the timely resolution of problems. 8. Work with management to plan and accomplish goals. May be asked to perform a variety of tasks as directed. 9. Create and update all documentation (knowledge management) relating to job responsibilities. 10. Desktop/Laptop management for the new hire, transfer and termination processes, imaging and deployment of IT assets. 11. System Administration functions, manage team member access for applications. 12. Maintain a working knowledge and practical application of information security principles and practices as they relate to their job responsibilities. Proactively assess potential risks and vulnerabilities within the environment. 13. Maintain a current understanding of all policies and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 14. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors, managers, and staff. 15. Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. 16. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 17. Attend all necessary meetings. 18. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. QUALIFICATIONS/REQUIREMENTS: Education/Experience: 1. Must be 18 years of age or older upon employment. 2. Associate's Degree in computer science, management information systems or one (1) to three (3) years of job experience/Course work in a closely related field is required. 3. IT approved Certification is required within twelve (12) months of employment. 4. Working knowledge of computer hardware and software, including applications & networking 5. Working knowledge of Microsoft Office, Microsoft Windows, Networking 6. Working knowledge of mobility services, devices, applications 7. Working knowledge of Multi-Factor security applications 8. Ability to analyze and resolve problems according to established protocols 9. Ability to stay current with changes and updates in relevant technologies 10. Solid troubleshooting skills to determine and resolve user issues 11. Detail-oriented multi-tasker with the ability to respond quickly to changing priorities in an organized and timely manner 12. Ability to complete high-quality work in fast-paced environment within designated timeframes 13. Exceptional interpersonal and verbal/written communication skills 14. Strong customer service focus 15. Must be a self-starter and team player who also has the ability to work independently 16. Ability to take initiative, act independently and anticipate requirements of the management team Language Skills and Reasoning Ability: 1. Must possess excellent communication skills. 2. Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers, and vendors. 3. Must have the ability to deal effectively and interact well with customers, vendors and employees. 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. 5. Must be resourceful, utilizing all resources that are available to resolve issues. 6. Must demonstrate good judgment. 7. Must be a team player with strong interpersonal skills. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Must be able to stand, walk, and move through all areas of the casino/hotel. 2. Must be able to lift a minimum of sixty (60) pounds. 3. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Salary Starting Rate: $22.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: * Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. * Assists Guests by repairing and maintaining amusements equipment in a timely manner. * Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. * Assists the Guest with all requests and answers questions as needed and makes recommendations. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Responsible for stocking, displaying, and securing merchandise in all storage areas. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists in daily maintenance and organization of tech room and storage areas. * Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. * Assists with general store maintenance as directed by management. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Must be friendly and able to smile a lot while working days, nights and/or weekends as required. * Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to clearly communicate with Guests and other Team Members. * Must be at least 18 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Work days, nights, and/or weekends as required. * Work off an extension ladder. * Work in noisy, fast paced environment with distracting conditions. * Move about facility and stand for long periods of time. * Read and write handwritten notes. * Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary * Compensation is from $16 - $18.25 per hour Salary Range: 16 * 18.25 We are an equal opportunity employer and participate in E-Verify in states where required.

Responsibilities Resolve IT system issues for restaurants, management and corporate office staff via phone, email, remote desktop access and site visits Identify restaurant and back office technical issues and use appropriate troubleshooting steps leading to resolution Manage and maintain IT infrastructure such as point of sale systems, servers, workstations, laptops, network devices, surveillance and phone systems. Supervises 3rd party work to ensure professional and security standards are maintained. Assist with new infrastructure and application initiatives that are developed, purchased, or outsourced to meet business needs Train end users on IT related systems, software, and processes Write support knowledge articles, how-to documentation, and process and procedure task lists. Stay abreast of technology changes, emerging technologies, and relevant regulatory requirements Be available on call as needed Requirements: 3-5 years relevant IT experience Restaurant/Retail experience preferred Experience with Micros and Toast POS systems strongly preferred Familiarity and experience working with Google Suite, MS Office, Windows, MacOS, IOS, IT ticketing systems, remote systems management software, surveillance systems Understanding of low voltage wiring installation and troubleshooting Undergraduate degree in Computer Science or a similar technology related field or relevant work experience required Self-starter with willingness to work hands-on Excellent problem-solving skills: recognize, analyze and resolve effectively Must be detail-oriented and organized with excellent communication skills, verbal and written with technical and non technical audiences Passion to learn, develop, and grow Willing and capable of regularly scheduled after hours and weekend on-call work

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary The Hospitality IT Production Management Analyst provides and coordinates day-to-day support of all applications, systems, and interfaces within the Hospitality portfolio covering Lodging, Reservations, Sales, Golf and Spa, Transportation (EME), and other lines of business. This currently includes Inntopia, IQware, Jonas, SpaSoft, Hudson, Salesforce/Delphi, among others. Please note that this is a 9-month Interim Position for an employee on leave. The analyst position places an emphasis on vendor and stakeholder management as a primary responsibility, requiring continuous liaising between application vendors, end users, and internal stakeholders to facilitate the collaborative analysis, troubleshooting, and resolution of system issues and enhancements. In addition, this position involves daily taskwork including, but not limited to, ticketing management, compliance and change management requirements, testing coordination and execution, documentation (SOPs), and training. As an application owner, this position primarily focuses on complex (Tier 3 and 4) issues, working as part of the greater IT Hospitality team to proactively support the ongoing performance of the dynamic systems relied upon by end users within the Hospitality division. This requires working closely with the Business Analysts and Project Managers of the Hospitality IT Delivery Team, as well as a large network of interdepartmental partner teams across the enterprise. The ability to communicate, coordinate, and lead across a diverse set of stakeholders, each with varying degrees of technical expertise and involvement, is critical to the execution of the responsibilities of this role. A successful analyst in this role is a person with an affinity for problem-solving, analysis, and collaborative work. In addition, this person is excited by change, adapts quickly, and thrives in a dynamic environment wherein priorities and responsibilities shift quickly. Essential Job Responsibilities · Execute ongoing support and maintenance tasks as assigned, as well as routine annual duties · Troubleshoot, analyze, and resolve system issues and provide data to the user community · Lead prioritization discussions with stakeholders · Provide operational support and queue management for hospitality applications using IT Connect, Jira, and other external vendor ticketing systems · Develop, execute, and lead UAT testing for assigned releases/updates · Provide communication and training as required to key business stakeholders/users on new system functionality, releases, and fixes · Participate in the Release Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments. · Lead focus groups to solicit user feedback based on current system usage and desired future system enhancements · Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintains all required supporting documentation while ensuring all risk and compliance obligations are met · Other duties as assigned Job Requirements: · Proven track record using analytical and problem-solving skills · Solution oriented with desire to develop, learn new skills · Ability to self-lead through troubleshooting process in new topics and scenarios, including those with little or no existing documentation · Willingness to jump into new issues, challenges, and systems with positivity and excitement · Able to work a schedule that may include weekends, holidays, and after-hours support · Excellent communication skills; able to facilitate communication across multiple stakeholders · Able to work on multiple projects/tasks simultaneously, prioritize, and meet deadlines · Able to support cross-functional teams · Proven organizational and time management skills · In-depth knowledge of the support needs within an enterprise environment, with a focus on enterprise systems. · Requirements gathering and documentation skills · Work order system experience, such as Heat/IT Connect, Jira, etc. · SQL and/or other relational database experience · Experience working with integrations, interfaces, and APIs · Basic understanding of Compliance, PCI, and SOX Preferred Skills: · IT schooling or equivalent job-related experience · Experience working knowledge of Vail Resorts organization and processes · Prior experience with Inntopia, IQware, Jonas, Hudson, Salesforce/Delphi, SpaSoft or similar hospitality software application experience · Automated process and testing experience · Experience in the ski or hospitality industry The expected Total Compensation for this role is $68,545.70 - $87,110.00. Individual compensation decisions are based on a variety of factors. **Job Benefits** + Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons + MORE employee discounts on lodging, food, gear, and mountain shuttles + 401(k) Retirement Plan + Employee Assistance Program + Excellent training and professional development Full Time roles are eligible for the above, plus: + Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) + Free ski passes for dependents + Critical Illness and Accident plans Vail Resorts offers a 'Hybrid' work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. _Requisition ID 512322_ _Reference Date: 10/28/2025_ _Job Code Function: Applications_

Union Square Hospitality Group (USHG) has created some of New York's most beloved restaurants, cafes, and bars, which offer outstanding food delivered with our signature warmth and hospitality. Founded by Danny Meyer with the opening of Union Square Cafe in 1985, the company now extends beyond the walls of its eateries. Who you are: The Restaurant Systems Specialist, under the direction of the Director of Restaurant Technology, is responsible for supporting and maintaining multiple restaurant technology systems across the USHG portfolio. This includes POS, digital ordering platforms, gift cards, menu displays, and additional operational systems and integrations. The position plays a key role in keeping restaurant systems accurate, consistent, and easy for teams to use. It supports restaurants throughout the full menu cycle by updating menu items, pricing, and promotions; configuring systems with new menus, images, and descriptions; testing all changes; and implementing updates across all restaurants. The role also contributes to improving workflows, strengthening system reliability, and supporting new technology initiatives. What you'll do: * Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth * Partner with Operations, Marketing, Culinary, Finance, and Technology to plan, implement, and support menu and system updates. * Gather requirements and define what needs to be updated across POS and off-premise ordering channels, including 3rd-party delivery partners. * Provide on-site support and system installation during new venue openings, ensuring a smooth transition into live operations. * Recommend improvements to established processes and partner with stakeholders to approve and implement changes. * Support configuration and maintenance of additional restaurant systems such as KDS settings, printer routing, payment terminal setup, gift card activation flows, and menu display content. * Ensure accuracy and data integrity across all digital channels and integrated systems. * Participate in beta testing of new technologies, features, and integrations to support innovation across the restaurant portfolio. * Receive, organize, prioritize, and execute menu and configuration requests across business channels. * Monitor system performance, identify root causes across integrated systems, and escalate to vendors or internal technical teams when needed. * Provide ongoing support, both remote and on-site, for system-related issues, service questions, troubleshooting, and general inquiries. What we need from you: * 2+ years of experience working with POS and Online Ordering platforms; Toast and Olo experience preferred. * Track record of managing external vendors and service providers. * Experience supporting a broad group of stakeholders. * Experience driving adoption of technology through education, training, and other organizational change management strategies. * Restaurant/ Hospitality industry experience preferred. * Ability to be on-call (limited number of weekends) to provide remote technical service * Possesses an entrepreneurial spirit and continuously innovates to achieve great results. * Communicates with honesty and kindness and creates the space for others to do the same. * Fosters connection by putting people first and building trusting relationships. What you'll get from us: At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Restaurant Systems Specialist, you'll enjoy: * Competitive pay and bonus potential: Annual compensation of $75,000 - $85,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact * Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care * Time to recharge: Generous paid time off and paid parental leave to support life outside of work * Investing in your future: A matched 401(k) plan to help you grow long-term savings * Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services. * Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship * Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants * Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones * Convenience & flexibility: Pre-tax commuter benefits for transit and parking * Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality. Putting Enlightened Hospitality into Practice Integral to our culture are our six behaviors. Our behaviors guide how we work together. * We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong * Turn over the rocks and always be connecting dots to build uplifting experiences and relationships * Center the salt shaker with an unwavering commitment to excellence and the values that matter most * Write a great next chapter. The road to success is paved with mistakes well-handled * Bring a charitable assumption and err on the side of generosity * Leave our campsite better than we found it; always responsible for the impact of our wake * The above represents the expected salary for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors. The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $16 - $18 per hour Salary Range: 16 - 18 We are an equal opportunity employer and participate in E-Verify in states where required.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: * Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. * Assists Guests by repairing and maintaining amusements equipment in a timely manner. * Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. * Assists the Guest with all requests and answers questions as needed and makes recommendations. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Responsible for stocking, displaying, and securing merchandise in all storage areas. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists in daily maintenance and organization of tech room and storage areas. * Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. * Assists with general store maintenance as directed by management. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Must be friendly and able to smile a lot while working days, nights and/or weekends as required. * Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to clearly communicate with Guests and other Team Members. * Must be at least 18 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Work days, nights, and/or weekends as required. * Work off an extension ladder. * Work in noisy, fast paced environment with distracting conditions. * Move about facility and stand for long periods of time. * Read and write handwritten notes. * Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary * Compensation is from $16 - $18 per hour Salary Range: 16 * 18 We are an equal opportunity employer and participate in E-Verify in states where required.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $16 - $17.75 per hour Salary Range: 16 - 17.75 We are an equal opportunity employer and participate in E-Verify in states where required.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: * Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. * Assists Guests by repairing and maintaining amusements equipment in a timely manner. * Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. * Assists the Guest with all requests and answers questions as needed and makes recommendations. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Responsible for stocking, displaying, and securing merchandise in all storage areas. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists in daily maintenance and organization of tech room and storage areas. * Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. * Assists with general store maintenance as directed by management. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Must be friendly and able to smile a lot while working days, nights and/or weekends as required. * Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to clearly communicate with Guests and other Team Members. * Must be at least 18 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Work days, nights, and/or weekends as required. * Work off an extension ladder. * Work in noisy, fast paced environment with distracting conditions. * Move about facility and stand for long periods of time. * Read and write handwritten notes. * Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary * Compensation is from $15 - $17 per hour Salary Range: 15 * 17 We are an equal opportunity employer and participate in E-Verify in states where required.

Job Description Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and state-of-the-art facilities, Empire Merchants North has become synonymous with both service and quality and has earned the loyalty of more than 9,000 area restaurants, bars, hotels, nightclubs, and retail outlets. Empire Merchants North acts as a marketing agent for the brands that we represent and is proud to employ the most knowledgeable and well-equipped sales force in Upstate New York. We are seeking a Technical Support Analyst - Level 1 in Coxsackie, NY POSITION SUMMARY The technical support analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. Perform root cause analysis, develop checklists for typical problems and recommended procedures and controls for problem prevention. ESSENTIAL POSITION RESULTS • Provide exceptional customer service via phone, by email or in person as appropriate. • Is first line of troubleshooting technical related problems, engaging Management within and outside the department as necessary. • Resolve help desk issues including troubleshooting hardware and software issues. • Perform user administration duties within all necessary systems including Active Directory, Office 365, Liquid Decisions and SAP. • Support multiple platforms including desktops, laptops, mobile devices and video teleconferencing units. • Exercises sound professional judgment in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem. • Repair computers / laptops including replacing hardware components and reloading operating system and all required software. • Install, support and maintain printers and related hardware and software. • Provision iPads for sales force. • Position may require independent work, sharing information and technical expertise and assisting others with service requests and work orders. • Diagnose, evaluate and resolve complex problem situations. • Maintains up to date documentation of applications from a technical perspective. • Escalate tickets when necessary. • Performs other tasks as assigned. • Maintains a safe and clean working environment by complying with procedures, rules, and regulations. SUPERVISORY RESPONSIBILITIES No direct supervisory responsibilities COMPENSATION & BENEFITS Empire Merchants North offers a competitive compensation package including: • Paid Holidays, Health Plan options (medical, dental, life insurance, and other voluntary plans), Flexible Spending Account, 401K, PTO, vacation accrual, and more. • Hourly Rate $19.23 - $24.03 per hour / Full time / On site• The company will evaluate a specific candidate's education, skills and experience when making an offer. MINIMUM QUALIFICATIONS Education, Certifications and /or licenses: • Associates degree in a related field; a bachelor's degree is a plus Experience: • 1 to 2 years of customer service experience is required. • 1 to 2 years of technical support and troubleshooting related experience is required • Computer system hardware, peripheral setup and configuration experience is required. • Remote Desktop support experience Knowledge/Skills: • Must be familiar with Microsoft Windows operating systems installation configuration and troubleshooting. • Must be able to quickly adapt to new technologies. • Must be familiar with Office 365 applications as well as administration of users in the Office 365 portal. • Must be familiar with user and computer management in Microsoft Active Directory. • Must be a result-oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as strong customer service skills. • Ability to multi-task, work independently and/or within a team, pays attention to detail and meet deadlines. • Strong problem solving and analytical skills. Empire Merchants North is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Empire Merchants North will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at ************. Know Your Rights

Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and state-of-the-art facilities, Empire Merchants North has become synonymous with both service and quality and has earned the loyalty of more than 9,000 area restaurants, bars, hotels, nightclubs, and retail outlets. Empire Merchants North acts as a marketing agent for the brands that we represent and is proud to employ the most knowledgeable and well-equipped sales force in Upstate New York. We are seeking a Technical Support Analyst - Level 1 in Coxsackie, NY POSITION SUMMARY The technical support analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. Perform root cause analysis, develop checklists for typical problems and recommended procedures and controls for problem prevention. ESSENTIAL POSITION RESULTS • Provide exceptional customer service via phone, by email or in person as appropriate. • Is first line of troubleshooting technical related problems, engaging Management within and outside the department as necessary. • Resolve help desk issues including troubleshooting hardware and software issues. • Perform user administration duties within all necessary systems including Active Directory, Office 365, Liquid Decisions and SAP. • Support multiple platforms including desktops, laptops, mobile devices and video teleconferencing units. • Exercises sound professional judgment in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem. • Repair computers / laptops including replacing hardware components and reloading operating system and all required software. • Install, support and maintain printers and related hardware and software. • Provision iPads for sales force. • Position may require independent work, sharing information and technical expertise and assisting others with service requests and work orders. • Diagnose, evaluate and resolve complex problem situations. • Maintains up to date documentation of applications from a technical perspective. • Escalate tickets when necessary. • Performs other tasks as assigned. • Maintains a safe and clean working environment by complying with procedures, rules, and regulations. SUPERVISORY RESPONSIBILITIES No direct supervisory responsibilities COMPENSATION & BENEFITS Empire Merchants North offers a competitive compensation package including: • Paid Holidays, Health Plan options (medical, dental, life insurance, and other voluntary plans), Flexible Spending Account, 401K, PTO, vacation accrual, and more. • Hourly Rate $19.23 - $24.03 per hour / Full time / On site • The company will evaluate a specific candidate's education, skills and experience when making an offer. Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and state-of-the-art facilities, Empire Merchants North has become synonymous with both service and quality and has earned the loyalty of more than 9,000 area restaurants, bars, hotels, nightclubs, and retail outlets. Empire Merchants North acts as a marketing agent for the brands that we represent and is proud to employ the most knowledgeable and well-equipped sales force in Upstate New York. We are seeking a Technical Support Analyst - Level 1 in Coxsackie, NY POSITION SUMMARY The technical support analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. Perform root cause analysis, develop checklists for typical problems and recommended procedures and controls for problem prevention. ESSENTIAL POSITION RESULTS • Provide exceptional customer service via phone, by email or in person as appropriate. • Is first line of troubleshooting technical related problems, engaging Management within and outside the department as necessary. • Resolve help desk issues including troubleshooting hardware and software issues. • Perform user administration duties within all necessary systems including Active Directory, Office 365, Liquid Decisions and SAP. • Support multiple platforms including desktops, laptops, mobile devices and video teleconferencing units. • Exercises sound professional judgment in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem. • Repair computers / laptops including replacing hardware components and reloading operating system and all required software. • Install, support and maintain printers and related hardware and software. • Provision iPads for sales force. • Position may require independent work, sharing information and technical expertise and assisting others with service requests and work orders. • Diagnose, evaluate and resolve complex problem situations. • Maintains up to date documentation of applications from a technical perspective. • Escalate tickets when necessary. • Performs other tasks as assigned. • Maintains a safe and clean working environment by complying with procedures, rules, and regulations. SUPERVISORY RESPONSIBILITIES No direct supervisory responsibilities COMPENSATION & BENEFITS Empire Merchants North offers a competitive compensation package including: • Paid Holidays, Health Plan options (medical, dental, life insurance, and other voluntary plans), Flexible Spending Account, 401K, PTO, vacation accrual, and more. • Hourly Rate $19.23 - $24.03 per hour / Full time / On site • The company will evaluate a specific candidate's education, skills and experience when making an offer. MINIMUM QUALIFICATIONS Education, Certifications and /or licenses: • Associates degree in a related field; a bachelor's degree is a plus Experience: • 1 to 2 years of customer service experience is required. • 1 to 2 years of technical support and troubleshooting related experience is required • Computer system hardware, peripheral setup and configuration experience is required. • Remote Desktop support experience Knowledge/Skills: • Must be familiar with Microsoft Windows operating systems installation configuration and troubleshooting. • Must be able to quickly adapt to new technologies. • Must be familiar with Office 365 applications as well as administration of users in the Office 365 portal. • Must be familiar with user and computer management in Microsoft Active Directory. • Must be a result-oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as strong customer service skills. • Ability to multi-task, work independently and/or within a team, pays attention to detail and meet deadlines. • Strong problem solving and analytical skills. Empire Merchants North is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Empire Merchants North will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at ************. Know Your Rights Skills & Requirements MINIMUM QUALIFICATIONS Education, Certifications and /or licenses: • Associates degree in a related field; a bachelor's degree is a plus Experience: • 1 to 2 years of customer service experience is required. • 1 to 2 years of technical support and troubleshooting related experience is required • Computer system hardware, peripheral setup and configuration experience is required. • Remote Desktop support experience Knowledge/Skills: • Must be familiar with Microsoft Windows operating systems installation configuration and troubleshooting. • Must be able to quickly adapt to new technologies. • Must be familiar with Office 365 applications as well as administration of users in the Office 365 portal. • Must be familiar with user and computer management in Microsoft Active Directory. • Must be a result-oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as strong customer service skills. • Ability to multi-task, work independently and/or within a team, pays attention to detail and meet deadlines. • Strong problem solving and analytical skills. Empire Merchants North is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Empire Merchants North will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at ************. Know Your Rights

Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships-not one-off transactions. Role Summary We are hiring a Customer Support / Service Coordinator to be the front line of our service operation. This role is critical to the customer experience. You will often be speaking with customers who are frustrated, stressed, or under pressure. Your responsibility is to listen, take ownership, communicate clearly, and drive each issue to resolution. This is not a “log a ticket and move on” role. It requires empathy, follow-through, and pride in helping people. If you are someone who feels personally invested in making sure customers are taken care of-and you don't rest until the issue is resolved-this role will be a strong fit. What Success Looks Like Customers feel heard, respected, and supported Issues are owned end-to-end, not passed along Communication is proactive, clear, and honest Follow-ups happen without being chased Problems are resolved thoughtfully, even when solutions take time Key Responsibilities Schedule and dispatch local technicians to ensure timely service Coordinate with manufacturers to secure warranty coverage and approvals Respond to customer inquiries via phone, email, and chat with professionalism and empathy Manage service cases from initial contact through resolution Provide consistent updates and set realistic expectations with customers Monitor open cases using internal dashboards and follow up proactively Partner with internal teams (sales, operations, receiving) to resolve issues efficiently Identify recurring service or equipment issues and escalate trends to management Work closely with other Service Coordinators to maintain a high service standard Who We're Looking For Naturally empathetic with a genuine desire to help people Calm, patient, and professional-especially with frustrated customers Strong communicator who listens first and responds thoughtfully Organized and detail-oriented with strong follow-through Comfortable juggling multiple cases without dropping the ball Problem-solver who takes responsibility, not shortcuts Experience in customer service or technical support is preferred (foodservice or equipment experience is a plus), but attitude and ownership matter more than background. We can train systems. We cannot train care. Important to Know This is not a call-center role and not a script-based environment. You will be expected to think, take ownership, and advocate for the customer. If helping people feels like an inconvenience, this will not be the right role. Why Join Culinary Depot We hold high standards and support our team accordingly. Competitive compensation with performance-based reviews Medical, Dental, and Vision insurance 401(k) with company match Paid Time Off plus paid holidays Hands-on training, mentorship, and internal growth opportunities Fast-paced, collaborative, and execution-focused office culture

American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions. Job Description American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP) looking for a talented engineer that likes interacting with people. This is service based company, and this is a client-facing position. The Consultant Client Services position is responsible for fostering meaningful relationships alongside delivering technical expertise to our clients. This position not only addresses technical challenges but also provides strategic advisement for the clients' business objectives to ensure a progressive partnership. PRIMARY TECHNOLOTIES WE USE Microsoft Azure and other cloud IaaS solutions Advanced computer skills as required for the design, configuration, and operation of AV equipment. Routers & routing protocols, specifically Cisco / Meraki Enterprise wireless technologies Microsoft Office 365, Microsoft Exchange, Azure and Linux Dell and HP Workstation/Server Hardware Qualifications Qualifications EDUCATION AND EXPERIENCE Bachelor's degree in a related field with more than 5 years equivalent experience Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers Microsoft, Cisco, VMware or other technical certifications always a plus Experience in the Managed Services Sector is a plus SKILLS Proven customer service and problem-solving skills, working directly with clients Proficient analytical skills with good verbal/written communication Excellent documentation skills Ability to identify and document IT needs and/or vulnerabilities based upon best practices Service-oriented with the ability to build solid relationships and become a trusted advisor to clients Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement Assist end-users through new set-up instructions / proceedures Additional Information All your information will be kept confidential according to EEO guidelines.