Patient Registrar jobs at NewYork-Presbyterian Hospital - 104 jobs

**Job Title:** Trauma Registry Performance Improvement Coordinator Works in collaboration with trauma program leadership to improve the quality of trauma care encompassing all areas and disciplines of the hospital that participate in the management of the injured patient. Responsible for coordination and facilitation of the division performance improvement program; including data collection, analysis, trending and benchmarking of data and outcomes. Has primary responsibility for trauma registry data collection; core elements include data entry, database management, data validation, injury coding and scoring, statistical data analysis; report design; supporting administrative, outreach, injury prevention and research initiatives. Collaborates closely with trauma program leadership to ensure compliance with the State of New York trauma regulations, American College of Surgeons standards, facility standards related to Performance Improvement. **Qualifications** **_Requirements:_** + AS/AD required; BS or BSN preferred. Degree in health-related discipline preferred + ICD-10-CM/PCS coding certification, AIS 2015 coding certification + Certified Abbreviated Injury Scale Specialist (CAISS) or required within 12 months of employment + Certification in Trauma Registry or required within 24 months of employment. + 3-5 years of position related experience defined as Medical Records, coding experience, trauma Outreach experience, Trauma Program experience, performance improvement experience. Non-Bargaining Unit, BPL - Surgery Trauma Program - STL, Mount Sinai St. Luke's **Responsibilities** **Trauma Program Leadership** : + Implement and sustain integrated Division Performance Improvement plan that meets all regulatory requirements. + Facilitates identification, validation, and documentation of department- based, + Hospital-based, State of New York and selected American College of Surgeons Performance improvement variances and complications. + Performs comprehensive, concurrent chart review to identify quality, timeliness and system issues in the care of patients, in order to meet facility needs, State of New York needs, and American College of Surgeon's standards. + Assures collection/inclusion of data in relevant databases to allow ongoing evaluation of program performance improvement initiatives. + Assists the Trauma Program in the development of both clinical and operational performance indicators, supports an integrated program for trauma peer review morbidity and mortality review, outcomes analysis and reporting. + Attends trauma related meetings and prepares peer review cases for appropriate venue. + Effectively facilitates and/or leads team in divisional/hospital approved continuous quality improvement methodology. + Maintains knowledge of and participates on hospital committees and initiatives related to quality. + Maintains secure and confidential documentation of all PI activities, including patient performance improvement files, minutes of peer review and process improvement meetings using standard format. + Maintains case review summaries and a tracking system for trends/follow-up and updates concurrently. **Registry** **Maintenance:** + Accurately abstracts comprehensive trauma patient information from multiple sources and maintains registry, with data abstracted and entered into the registry in as close to concurrently as possible as and no later than 60 days post-discharge. + Facilitates optimal data abstraction by maintaining knowledge of data sources, especially in the developing electronic medical record. + Customizes/creates data fields to optimize efficiency and utilization of registry. + Oversees the appropriate and standardized performance improvement data fields used to meet the needs of the program and to maintain compliance with any regulatory agency or benchmark organization identified by the program. + Demonstrates/verifies proficient use of the current ICD coding and the AIS and ISS injury scoring systems. + Creates/upholds administrative procedures for the Trauma Registry. + Serves as a resource/mentor to others in the area of trauma registry/performance improvement. **Data Reporting** : + Proficient in data analysis of trauma program studies, including clinical, quality, + Administrative, epidemiologic, research, and prevention. + Designs reports that accurately represent information in the context provided. + Through the use of trauma registry, peer review information, and other relevant databases, provides a standardized set of analytical, statistical and reporting strategies for a variety of patients or provider outcomes, to be reviewed by internal and external review committees. **Other Assigned Duties:** + Facilitate the development of and/or creation of clinical management guideline surveillance, variance, and reporting in conjunction with trauma program leadership. + Establish channels of communication and reporting which encourage interdisciplinary cooperation, respect, and support among members of the trauma service and the personnel with which they come in contact. + Participates in local, regional, state, and national organizations to expand knowledge and program development. + Assists with maintaining trauma policies and procedures. + Assists with preparation for regulatory agency surveys. + Demonstrates advanced computer skills in database management, spreadsheet and word processing applications. + Demonstrates good judgment, problem solving abilities, and effective communication skills using a multidisciplinary approach. + Able to organize and prioritize multiple tasks and projects. + Able to maintain confidentiality of patient, provider, and organization information. + Assist trauma staff in other assigned duties as requested. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $58661 - $67500 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Registrar is responsible for the business aspect of the patient's visit, as well as the patient focused care delivery within the department. Activities include: registration, insurance verification and notification, updating of financial and demographic information, reception and other duties as assigned. **Qualifications** + **Education:** Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports, keep records and deal effectively with people. + **Experience:** 6 - 9 Months of health care experience in order to become familiar with institutional policies and procedures preferred. Collective bargaining unit: SEIU Local 144-MSQ-NonRN **Compensation Statement** The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $28.60 - $30.70 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. SEIU Local 144 at Mount Sinai Queens, Q018 - Radiology Support - MSQ, Mount Sinai Queens **Responsibilities** + Greet and direct patients, visitors, and staff. + Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. + Collects and distributes patient referral information received from affiliated physicians. + Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. + Distributes departmental reading material such as Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. + Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. + Verifies demographic information and insurance coverage by interviewing patient/family member/friend. + According to policy and established procedure generates patients chart and attaches pertinent information such as Emerg Card, Medicaid threshold and EMS sheet, etc. + According to policy and established procedure reviews discharged patient charts for diagnosis, physician signature, dictation code, menu and appropriate forms for completion. + According to established policy and procedure processes specimens for laboratory(ies) by assuring that specimens are appropriately labeled, forms are competed and identification processes have been followed. + File charts and retrieve old records. + Retrieves completed charts, addressograph plate and all supporting documents from patient treatment area. + Enters data into required computerized system. + Maintains patient recall file. + According to policy and established procedures insured that all papers, forms, etc. are stamped appropriately. + Logs patients on/in to the appropriate registration sheets/logs. Reconcile log books. + Obtains signatures for consent. + Makes clinic appointments. + Other duties as assigned. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $28.5959 - $30.7024 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Registrar is responsible for the business aspect of the patient's visit, as well as the patient focused care delivery within the department. Activities include: registration, insurance verification and notification, updating of financial and demographic information, reception and other duties as assigned. Education: Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports, keep records and deal effectively with people. Experience: 6 - 9 Months of health care experience in order to become familiar with institutional policies and procedures preferred. Collective bargaining unit: SEIU Local 144-MSQ-NonRN Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $28.60 - $30.70 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. SEIU Local 144 at Mount Sinai Queens, Q018 - Radiology Support - MSQ, Mount Sinai Queens Greet and direct patients, visitors, and staff. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. Collects and distributes patient referral information received from affiliated physicians. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. Distributes departmental reading material such as Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. Verifies demographic information and insurance coverage by interviewing patient/family member/friend. According to policy and established procedure generates patients chart and attaches pertinent information such as Emerg Card, Medicaid threshold and EMS sheet, etc. According to policy and established procedure reviews discharged patient charts for diagnosis, physician signature, dictation code, menu and appropriate forms for completion. According to established policy and procedure processes specimens for laboratory(ies) by assuring that specimens are appropriately labeled, forms are competed and identification processes have been followed. File charts and retrieve old records. Retrieves completed charts, addressograph plate and all supporting documents from patient treatment area. Enters data into required computerized system. Maintains patient recall file. According to policy and established procedures insured that all papers, forms, etc. are stamped appropriately. Logs patients on/in to the appropriate registration sheets/logs. Reconcile log books. Obtains signatures for consent. Makes clinic appointments. Other duties as assigned.

The Registrar is responsible for the business aspect of the patient's visit, as well as the patient focused care delivery within the department. Activities include: registration, insurance verification and notification, updating of financial and demographic information, reception and other duties as assigned. Responsibilities Greet and direct patients, visitors, and staff. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. Collects and distributes patient referral information received from affiliated physicians. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. Distributes departmental reading material such as Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. Verifies demographic information and insurance coverage by interviewing patient/family member/friend. According to policy and established procedure generates patients chart and attaches pertinent information such as Emerg Card, Medicaid threshold and EMS sheet, etc. According to policy and established procedure reviews discharged patient charts for diagnosis, physician signature, dictation code, menu and appropriate forms for completion. According to established policy and procedure processes specimens for laboratory(ies) by assuring that specimens are appropriately labeled, forms are competed and identification processes have been followed. File charts and retrieve old records. Retrieves completed charts, addressograph plate and all supporting documents from patient treatment area. Enters data into required computerized system. Maintains patient recall file. According to policy and established procedures insured that all papers, forms, etc. are stamped appropriately. Logs patients on/in to the appropriate registration sheets/logs. Reconcile log books. Obtains signatures for consent. Makes clinic appointments. Other duties as assigned. Qualifications Education: Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports, keep records and deal effectively with people. Experience: 6 - 9 Months of health care experience in order to become familiar with institutional policies and procedures preferred. Collective bargaining unit: SEIU Local 144-MSQ-NonRN Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $28.60 - $30.70 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. SEIU Local 144 at Mount Sinai Queens, Q018 - Radiology Support - MSQ, Mount Sinai Queens

Job Title: Trauma Registry Performance Improvement Coordinator Works in collaboration with trauma program leadership to improve the quality of trauma care encompassing all areas and disciplines of the hospital that participate in the management of the injured patient. Responsible for coordination and facilitation of the division performance improvement program; including data collection, analysis, trending and benchmarking of data and outcomes. Has primary responsibility for trauma registry data collection; core elements include data entry, database management, data validation, injury coding and scoring, statistical data analysis; report design; supporting administrative, outreach, injury prevention and research initiatives. Collaborates closely with trauma program leadership to ensure compliance with the State of New York trauma regulations, American College of Surgeons standards, facility standards related to Performance Improvement. Requirements: AS/AD required; BS or BSN preferred. Degree in health-related discipline preferred ICD-10-CM/PCS coding certification, AIS 2015 coding certification Certified Abbreviated Injury Scale Specialist (CAISS) or required within 12 months of employment Certification in Trauma Registry or required within 24 months of employment. 3-5 years of position related experience defined as Medical Records, coding experience, trauma Outreach experience, Trauma Program experience, performance improvement experience. Non-Bargaining Unit, BPL - Surgery Trauma Program - STL, Mount Sinai St. Luke's Trauma Program Leadership: Implement and sustain integrated Division Performance Improvement plan that meets all regulatory requirements. Facilitates identification, validation, and documentation of department- based, Hospital-based, State of New York and selected American College of Surgeons Performance improvement variances and complications. Performs comprehensive, concurrent chart review to identify quality, timeliness and system issues in the care of patients, in order to meet facility needs, State of New York needs, and American College of Surgeon's standards. Assures collection/inclusion of data in relevant databases to allow ongoing evaluation of program performance improvement initiatives. Assists the Trauma Program in the development of both clinical and operational performance indicators, supports an integrated program for trauma peer review morbidity and mortality review, outcomes analysis and reporting. Attends trauma related meetings and prepares peer review cases for appropriate venue. Effectively facilitates and/or leads team in divisional/hospital approved continuous quality improvement methodology. Maintains knowledge of and participates on hospital committees and initiatives related to quality. Maintains secure and confidential documentation of all PI activities, including patient performance improvement files, minutes of peer review and process improvement meetings using standard format. Maintains case review summaries and a tracking system for trends/follow-up and updates concurrently. Registry Maintenance: Accurately abstracts comprehensive trauma patient information from multiple sources and maintains registry, with data abstracted and entered into the registry in as close to concurrently as possible as and no later than 60 days post-discharge. Facilitates optimal data abstraction by maintaining knowledge of data sources, especially in the developing electronic medical record. Customizes/creates data fields to optimize efficiency and utilization of registry. Oversees the appropriate and standardized performance improvement data fields used to meet the needs of the program and to maintain compliance with any regulatory agency or benchmark organization identified by the program. Demonstrates/verifies proficient use of the current ICD coding and the AIS and ISS injury scoring systems. Creates/upholds administrative procedures for the Trauma Registry. Serves as a resource/mentor to others in the area of trauma registry/performance improvement. Data Reporting: Proficient in data analysis of trauma program studies, including clinical, quality, Administrative, epidemiologic, research, and prevention. Designs reports that accurately represent information in the context provided. Through the use of trauma registry, peer review information, and other relevant databases, provides a standardized set of analytical, statistical and reporting strategies for a variety of patients or provider outcomes, to be reviewed by internal and external review committees. Other Assigned Duties: Facilitate the development of and/or creation of clinical management guideline surveillance, variance, and reporting in conjunction with trauma program leadership. Establish channels of communication and reporting which encourage interdisciplinary cooperation, respect, and support among members of the trauma service and the personnel with which they come in contact. Participates in local, regional, state, and national organizations to expand knowledge and program development. Assists with maintaining trauma policies and procedures. Assists with preparation for regulatory agency surveys. Demonstrates advanced computer skills in database management, spreadsheet and word processing applications. Demonstrates good judgment, problem solving abilities, and effective communication skills using a multidisciplinary approach. Able to organize and prioritize multiple tasks and projects. Able to maintain confidentiality of patient, provider, and organization information. Assist trauma staff in other assigned duties as requested.

The Trauma Registrar performs comprehensive data collection, abstraction and basic analysis of trauma patient data. The trauma registrar is completely responsible for the trauma registry (with support from Trauma Program Manager and Trauma PI Coordinator) including accuracy, completeness, confidentiality of information collected and entered into the registry. The trauma registrar analyzes and interprets all available patient data to determine coding classifications including ICD-9/10 and AAAM in compliance with the American College of Surgeons and State of New York requirements. The trauma registrar determines selection, evaluation and analysis of diagnosis in order to satisfy criteria for abstracting and entry into trauma registry and actively works to supply data to be utilized for the process of analysis of patient care and identification of opportunities for improvement using data. QUALIFICATIONS EDUCATION: High School diploma or equivalent required. One or more years of college with courses in medical terminology, anatomy, and physiology, ICD-10-CM/PCS coding certification, AIS 2015 coding certification and computer software databases preferred. LICENSE/CERTIFICATION: Board Certified AIS Coding Specialist required within 2 years from date of hire. EXPERIENCE: Experience with direct exposure to trauma patient management preferred. Secretarial experience preferred. Data entry experience with focus in databases desirable. Computer skills required. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire. Non-Bargaining Unit, BPL - Surgery Trauma Program - STL, Mount Sinai St. Luke's JOB RESPONSIBILITIES Performs comprehensive concurrent chart review and has primary responsibility for trauma registry data collection, including data entry, database management, data validation, injury coding and scoring, statistical data analysis and report design. All registry records will be closed within 30 to at a maximum, 60 days of patient discharge. Works closely with trauma registry vendors to assure timely resolution of problems and to implement revisions and upgrades to the system as they become available. Submits data to TQIP, NTDB and the state of NY on time and communicates any issues immediately to Trauma Program Manager or Trauma PI Coordinator. Supports Trauma Program Performance Improvement and Injury prevention initiatives by providing accurate and timely data, noting new trends and issues and informing Trauma Program Leadership promptly when an issue is identified. Actively participates in all trauma related performance improvement and patient safety program. Customizes and creates data fields to optimize efficiency of registry and facilitate issue identification and reporting. Provides reports for monthly Trauma PI meetings no later than 1 week prior to the meeting. Provides accurate quality and data reports for meetings and surveys by regulatory agencies. Performs other assigned duties as designated by the Trauma Program leadership. Participates in injury prevention, outreach and education done by the Trauma Center and ensures prevention activities done are based on local and some national data. Participates in all trauma center activities and attends national, regional and state programs. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.

At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world. We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place to Work. Position Summary The Emergency Room (ER) Registrar is responsible for greeting and receipting all patients presenting to the emergency department in an ethical and efficient manner. In this role, you'll obtain demographics and insurance information from patients seeking treatment as well as understand and adheres to all EMTALA and HIPAA policies while insuring information obtained will support billable/collectable accounts. Will interact in a professional and customer-focused manner with patients, families and visitors being the calm and reassuring presence patients need as they navigate their hospital experience. Essential Functions and Responsibilities Includes the Following: 1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors. 2. Receipts & greets all patients arriving to the main ER or the ambulance entrance. 3. Provides identification bracelet to all patients upon arrival, entry in EMR and verification of two patient identifiers. 4. Registers all patients requiring Emergency Services promptly and efficiently. 5. Responsible for quality assurance - reviews registration information/data for accuracy and corrects delinquent data. 6. Integrate the use of Health Information System (HIS) for recording and completing all necessary patient demographics, insurance eligibility, copays, and correcting registration errors at the time of registration. 7. Scan insurance cards and legal patient identifications 8. Scans face sheets sent in with patients arriving from other healthcare facilities. 9. Obtains and witnesses all signed consents related to the registration for treatment and billing purposes. 10. Provide each patient with all mandatory documents (i.e., Notice of Privacy Practices, Patient Bill of Rights) 11. Responsible for collection of all patient responsibility/co-pays promptly after medical services. 12. Deposit daily co-pay collections into safe with all required receipts, reconciliation sheets and reports in a sealed envelope with your signature on the envelope. 13. Follow Observation protocol when patient assigned from the ER. 14. Responsible for using the language interpreter for patient preferred language is other than English 15. Responsible for Press Ganey patient satisfaction. 16. Complete work queues during downtime to assist Patient Accounts with accurate and timely billing. 17. Must handle answering telephones promptly, efficiently, and professionally. 18. Escorts visitors and patients to appropriate areas; provides information to assist patients and/or visitors. 19. Maintain a safe, clean, and functional workstation/environment. 20. Performs all other related duties as assigned. Education & Experience Requirements Minimum Education: High School Diploma or GED required. Minimum Experience: ï'· Ability to type at least 45 words per minute. ï'· Previous hospital experience preferred. ï'· Previous registration experience in a medical setting (physician office, hospital) strongly preferred. ï'· Knowledgeable in medical health insurances. ï'· Knowledge of medical terminology. ï'· Familiarity with electronic medical record systems, EPIC preferred. ï'· Must be detail oriented, able to problem solve, multi-task and perform various registration duties on demand. Includes willingness to cover all areas as needed. ï'· Bilingual helpful but not required. ï'· Effective 12/1/2022 the HBI (Healthcare Business Insights) one time certification course is required and must be completed during the onboarding period and prior to start date. Core Competencies ï'· Ability to work cohesively within our team, clinical staff, and environmental staff. ï'· Must have excellent communication and customer service skills. ï'· Must be able to speak, write, understand, and communicate the English language. ï'· Effectively communicate with internal and external customers. ï'· Integrity to handle the confidential aspects of work. ï'· Ability to deviate from assigned task without notice to meet the needs of thedepartment. ï'· Maintains composure under stress Physical/Mental Demands/Requirements & Work Environment ï'· May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc. ï'· Must be able to remain at the ED designated reception area for 100% of a 7.50-hour shift ï'· Must be able to constantly move within the area you are designated 100% of the time - Pediatric Care (PC) Acute Care (AC) or EMS/Reception/AC Runway (ERA), Surge Area ï'· Must traverse between, three-tiered Emergency Department when designated as the Float Registrar 100% of the time. ï'· Must be able to express one-self clearly and concisely when utilizing the translation phones for any and all languages other than English. ï'· Must be able to converse with admitting department via telephone when observation placements are assigned for ED patients ï'· Must be able to assess and greet patients arriving at the main ED entrance or arrival by EMS back entrance ï'· Must be able to maneuver a workstation on wheels (WOW) -- throughout patients' rooms within the designated registration area assigned to you ï'· Consistently scan insurance cards, patient identification, and/or demographic sheets when made available at the time of registration into the HIS Primary Population Served Check appropriate box(s) below: â˜Neonatal (birth - 28 days) â˜Patients with exceptional communication needs â˜Infant (29 days - less than 1 year) â˜Patients with developmental delays â˜Pediatric (1 - 12 years) â˜Patients at end of life â˜Adolescent (13 - 17 years) â˜Patients under isolation precautions â˜Adult (18 - 64 years) â˜Patients with cultural needs â˜Geriatric (> 65 years) â˜'All populations â˜Bariatric Patients with weight related comorbidities ☠Non-patient care population The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital Salary:$53,840.67-$80,782.07

About Us We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. Overview Radiation Oncology Cancer Center Admitting Clerk/Cashier Full Time Permanent Responsibilities Monday-Friday 10:00AM-6:00PM 35 Hours Per Week Qualifications High School graduation or equivalent required. Typing: 25+ WPM. Must pass alphanumeric/Customer Service Test. Knowledge of AHS Nextgen, SCI strongly preferred. Good oral and written communication skills Good interpersonal skills. Speaks, reads and writes English to the extent required by the position. Must pass customer service test. NOTE: THE EMPLOYEES ENTIRE EMPLOYMENT RECORD (INCLUDING PERFORMANCE AND DISCIPLINARY ACTION) WILL BE CONSIDERED IN DETERMINING QUALIFICATIONS AND ABILITY TO PERFORM THE JOB. WHILE IT IS THE POLICY OF MAIMONIDES MEDICAL CENTER TO SOLICIT APPLICANTS FROM THE COMMUNITY, PLEASE REMEMBER THAT OUR UNION CONTRACT REQUIRES THAT WE GIVE PREFERENCE TO HOSPITAL EMPLOYEES. Please be advised that the most senior part timer that signs up for a posted position within the department, within their given classification, will be given priority in filling full time vacancies Maimonides Medical Center (MMC) is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard for race, creed (religion), color, sex, national origin, ethnicity, sexual orientation, gender identity, military or veteran status, age, disability, pregnancy, predisposing genetic characteristic, marital status or domestic violence victim status, citizenship status, or any other factor which cannot lawfully be used as a basis for an employment decision in accordance with applicable federal, state, and local laws. MMC is committed to following the requirements of the New York State Human Rights Law with regard to non-discrimination on the basis of prior criminal conviction and prior arrest Maimonides does adhere to Planetree's philosophy of patient-centered care. Pay Range USD $26.88 - USD $28.31 /Hr. Equal Employment Opportunity Employer Maimonides Medical Center (MMC) is an equal opportunity employer.

At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world. We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place to Work. Position Summary The Admitting Registrar is responsible for greeting and receipting all patients presenting to the appropriate departments (Inpatient, Ambulatory Surgery, Ambulatory Testing Center, etc.) in an ethical and efficient manner. In this role, you'll obtain demographics and insurance information from patients seeking treatment as well as understand and adheres to all HIPAA policies while insuring information obtained will support billable/collectable accounts. Will interact in a professional and customer-focused manner with patients, families and visitors being the calm and reassuring presence patients need as they navigate their hospital experience. Also responsible for patient placement throughout facility in the bed control unit within Admitting. Essential Functions and Responsibilities Includes the Following: 1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors. 2. Responsible for generating patient chart, ID bracelet, obtain pertinent signatures, coordinate patient chart to include physician orders, medical consent and to direct patient to appropriate ancillary department for testing. 3. Integrate the use of Health Information System (HIS) for insurance eligibility, copays, and correcting registration errors at the time of registration. 4. Responsible for checking inpatient and ambulatory patient's valuables with the cashier and have patient sign the Valuable Policy Release form which should be included in the patient folder. 5. Scan insurance cards and legal patient identifications. 6. Provide each patient with all mandatory documents (i.e., Notice of Privacy Practices, Patient Bill of Rights) 7. Responsible for using the language interpreter for patient preferred language is other than English. 8. Process patient pre-admission for all elective patients either by telephone or when patient arrives for pre -op testing. 9. Responsible for informing patients about their responsibilities at the time of pre-registration. 10. Responsible for morgue reconciliation in addition to obtaining appropriate signatures for hand off to funeral homes. 11. Responsible for entering ordered tests into Order Communication system to ensure that the ancillary departments receive appropriate testing orders through the computer system. 12. Ensures that patient chart is completed in a comprehensive, accurate manner giving attention to proper chart alignment. 13. Responsible for notifying insurance companies of Inpatient Admission/Outpatient services at the hospital. 14. Responsible for setting up patients charts for the following day. 15. Responsible for auditing patients' charts for JACHO compliance. 16. Prepares inpatient, Ambulatory/Endoscopy daily list printed from the OR scheduling system. 17. Responsible for Credit card verification and POS collections. 18. Responsible for completing pre-certification process on the weekends for those insurances' carriers mandating the completion of the process on weekend. 19. Responsible for escorting patient to Ambulatory Surgery unit. 20. Complete work queues during downtime to assist Patient Accounts with accurate and timely billing. 21. Responsible for Press Ganey patient satisfaction. 22. Performs all other related duties as assigned. Education & Experience Requirements Minimum Education: High School Diploma or GED required. Minimum Experience: ï'· Ability to type at least 45 words per minute. ï'· Previous hospital experience preferred. ï'· Previous registration experience in a medical setting (physician office, hospital) strongly preferred. ï'· Knowledgeable in medical health insurances. ï'· Knowledge of medical terminology. ï'· Familiarity with electronic medical record systems, EPIC preferred. ï'· Must be detail oriented, able to problem solve, multi-task and perform various registration duties on demand. Includes willingness to cover all areas as needed. ï'· Bilingual helpful but not required. ï'· Effective 12/1/2022 the HBI (Healthcare Business Insights) one time certification course is required and must be completed during the onboarding period and prior to start date. Core Competencies ï'· Ability to cooperate with others. ï'· Must be able to communicate and converse with patients and write in the English language. ï'· Effectively communicate with internal and external customers. ï'· Integrity to handle the confidential aspects of work. ï'· Retains composure under stress. Physical/Mental Demands/Requirements & Work Environment ï'· Ability to remain in stationary position 50% of the time. ï'· Must be able to move around inside the office to access charts, physicians' order, and patients' charts from the printer. ï'· Must be able to constantly move from Admitting to ATC, Radiology and Ambulatory unit to escort patients for their test/ procedure. ï'· Must be able to communicate with patients when they come in for test or procedure and able to communicate with patients who have questions about their bills /financial obligations. Must be able to convey and exchange accurate information. ï'· Must be able to recognize patients when they arrive at the reception area and greet patients. ï'· Must be able to inspect patients' charts for accuracy. ï'· Must be able to transport patients in a wheelchair from Admitting to Ambulatory Unit. ï'· Must be able to Observe a Tele Tracking monitor for extended period of time. ï'· Must be able to constantly operate a computer, scanner, and credit card machine. ï'· May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc. Primary Population Served Check appropriate box(s) below: â˜Neonatal (birth - 28 days) â˜'Patients with exceptional communication needs â˜Infant (29 days - less than 1 year) â˜Patients with developmental delays â˜Pediatric (1 - 12 years) â˜Patients at end of life â˜Adolescent (13 - 17 years) â˜Patients under isolation precautions â˜'Adult (18 - 64 years) â˜Patients with cultural needs â˜'Geriatric (> 65 years) â˜'All populations â˜Bariatric Patients with weight related comorbidities ☠Non-patient care population The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital Salary:$53,840.67-$80,782.07

About Us We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. Overview clinical training site for SUNY Downstate College of Medicine. We currently seek a Patient Representative to serve as liaison between patient and hospital staff while functioning as a patient advocate interfacing with patients, families, staff and hospital administration; assists patients in interpreting hospital policies, procedures and services, and in obtaining solutions to problems and concerns. Responsibilities * Patient Advocacy & Education Educates patients/families on hospital policies, the Patient's Bill of Rights, pain management, safety, & advance directives (HCP, DNR, MOLST.), in compliance with the Patient Self-Determination Act/Family Health Care Decisions Act. * Issue Resolution & Communication Serves as in-house Administrator on Call, addressing non-clinical patient concerns, resolving complaints, coordinating with hospital departments, and feedback to patients. * Documentation & Reporting Maintains comprehensive records of patient/family interactions, documents incidents and follow-ups, and provides reports to administration. * Interdisciplinary Collaboration & Committees Participates in & coordinates interdisciplinary patient care teams and hospital committees, including Ethics, Safety, Nursing, and Child Protection, EOL. * Emergency Department Responsibilities Supports patients/families in Emergency Department waiting areas, assists with patient admissions/transfers, expedites lab/X-ray processes * Access & Support Services Assists in referring patients to appropriate services when alternatives are unavailable, coordinates interpreter services, hospital notary, organ donor * Policy Compliance & Outreach Ensures adherence to department policies, performance improvement standards, and regulatory requirements; participates in community outreach, education programs, and staff in-services on patient rights and healthcare directives. Qualifications * Bachelor's degree in communications, social sciences or nursing preferred. * Minimum 5 years exp in hospital field or suitable combination education/experience preferred. * Knowledge of patient care and patient problems * Good interpersonal and English verbal/written communication skills; Bilingual preferred. Pay Range USD $63,500.00 - USD $63,500.00 /Yr. Equal Employment Opportunity Employer Maimonides Medical Center (MMC) is an equal opportunity employer.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Part time Work Shift Day (United States of America) Compensation Range The base pay scale for this position is $32.39 - $36.04. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Job Qualifications EDUCATION - Required Associate's degree required; Bachelor's degree preferred. EXPERIENCE - Required 0-1 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. EXPERIENCE - Preferred Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting. SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. SKILLS - Preferred Working knowledge of medical terminology. Self-directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. PHYSICAL WORKING CONDITIONS Sitting in the same location or standing/walking; required to stop or lift light material (10 to 20 lbs.) or equipment. ENVIRONMENTAL WORKING CONDITIONS Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians. HAZARDS OSHA Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks. POSITION & UNIT ACCOUNTABILITIES * Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system * Complete core patient access tasks in a designated functional area while meeting productivity and quality standards * Interview patients and/or their representatives to gather and accurately enter demographic information * Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans * Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status * Collect co-payments and other patient financial obligations at the time of service * Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery * Schedule appointments, follow-up tests, procedures, and transcribe physician orders * Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures * Support chart preparation, bed planning, and other patient access functions as appropriate * Makes bed board assignments based on patient preference, condition, and diagnosis, as required. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Part time Work Shift Day (United States of America) Compensation Range The base pay scale for this position is $32.39 - $36.04. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Job Qualifications EDUCATION - Associate's degree ; Bachelor's degree preferred. EXPERIENCE - Required 0-1 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. EXPERIENCE - Preferred Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting. SKILLS - Excellent verbal and written communication skills. Strong customer service orientation. Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. SKILLS - Preferred Working knowledge of medical terminology. Self-directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. PHYSICAL WORKING CONDITIONS Sitting in the same location or standing/walking; to stop or lift light material (10 to 20 lbs.) or equipment. ENVIRONMENTAL WORKING CONDITIONS Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians. HAZARDS OSHA Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks. POSITION & UNIT ACCOUNTABILITIES Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system Complete core patient access tasks in a designated functional area while meeting productivity and quality standards Interview patients and/or their representatives to gather and accurately enter demographic information Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status Collect co-payments and other patient financial obligations at the time of service Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery Schedule appointments, follow-up tests, procedures, and transcribe physician orders Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures Support chart preparation, bed planning, and other patient access functions as appropriate Makes bed board assignments based on patient preference, condition, and diagnosis, as . Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Per Diem Part time Work Shift Variable (United States of America) Compensation Range The base pay scale for this position is $33.00 - $33.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Patient Access Specialist I - Per Diem Job Summary: The Patient Access Specialist serves as the first point of contact for patients and their families, ensuring a positive experience while supporting the efficient delivery of care. This role is responsible for scheduling, pre-registration and registration functions, verifying insurance and benefits, collecting payments and maintaining accurate patient records for patient flow, coordinates necessary documentation and provides exceptional customer service. As an integral member of the healthcare team, this position requires strong communication skills, attention to detail and the ability to work in a fast-paced environment while meeting productivity and quality standards. Job Qualifications: Education: * High School Diploma or equivalent G.E.D. required. * Associate's degree preferred. Experience required: 0-1 years' experience in admitting, ambulatory care, or outpatient registration setting. Required skills: * Excellent verbal and written communication skills. * Strong customer service. * Able to multi-task in a high paced environment. * Strong computer skills, with proficiency in office automated tools (e-mail, outlook and data entry.) * Effective communicator with all levels of staff, patients and customers. * Ability to respond positively to fluctuations in patient flow. * Able to triage calls and respond professionally to fluctuations in call volume. Preferred skills: * Working knowledge of medical terminology. * Self-directed, motivated, and resourceful. * Demonstrates initiative. * Working knowledge of MS Office Suite application: Word, Excel, Outlook. * Bilingual a plus. Physical Working Conditions * Sitting for prolonged periods of time at a patient facing workstation Position unit accountabilities and competencies: * Perform registration and pre-registration functions across multiple service lines using the EPIC system. * Complete core patient access tasks in a designated functional area while meeting productivity and quality standards. * Interview patients and/or their representatives to gather and accurately enter demographic information. * Accurately collect and process patient demographic, clinical and financial information to ensure compliance with regulatory and organizational standards. * Collect, scan and process required documentation, including legal ID's, insurance cards, consent forms, third party liability documents and advance care plans. * Verify insurance benefits electronically and/or by phone to determine participating/non-participating status and specific service benefits. * Collect co-payments and other patients' financial obligations at the time of service. * Resolve patient checklists and work queue encounters to support smooth patient care. * Complete account preparations for future visits. * Receiving and triaging heavy incoming call volume and responding professionally. * Provide cross-coverage across multiple functional areas within the department, adapting to daily changes in work assignments. * Cross coverage across regional sites as needed/available. * Perform registration and pre-registration functions across multiple service lines using the EPIC system. * Performs other Patient Access functions as appropriate. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Per Diem Part time Work Shift Variable (United States of America) Compensation Range The base pay scale for this position is $33.00 - $33.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Patient Access Specialist I - Per Diem Job Summary: The Patient Access Specialist serves as the first point of contact for patients and their families, ensuring a positive experience while supporting the efficient delivery of care. This role is responsible for scheduling, pre-registration and registration functions, verifying insurance and benefits, collecting payments and maintaining accurate patient records for patient flow, coordinates necessary documentation and provides exceptional customer service. As an integral member of the healthcare team, this position requires strong communication skills, attention to detail and the ability to work in a fast-paced environment while meeting productivity and quality standards. Job Qualifications: Education: High School Diploma or equivalent G.E.D. required. Associate's degree preferred. Experience required: 0-1 years' experience in admitting, ambulatory care, or outpatient registration setting. Required skills: Excellent verbal and written communication skills. Strong customer service. Able to multi-task in a high paced environment. Strong computer skills, with proficiency in office automated tools (e-mail, outlook and data entry.) Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Able to triage calls and respond professionally to fluctuations in call volume. Preferred skills: Working knowledge of medical terminology. Self-directed, motivated, and resourceful. Demonstrates initiative. Working knowledge of MS Office Suite application: Word, Excel, Outlook. Bilingual a plus. Physical Working Conditions Sitting for prolonged periods of time at a patient facing workstation Position unit accountabilities and competencies: Perform registration and pre-registration functions across multiple service lines using the EPIC system. Complete core patient access tasks in a designated functional area while meeting productivity and quality standards. Interview patients and/or their representatives to gather and accurately enter demographic information. Accurately collect and process patient demographic, clinical and financial information to ensure compliance with regulatory and organizational standards. Collect, scan and process required documentation, including legal ID's, insurance cards, consent forms, third party liability documents and advance care plans. Verify insurance benefits electronically and/or by phone to determine participating/non-participating status and specific service benefits. Collect co-payments and other patients' financial obligations at the time of service. Resolve patient checklists and work queue encounters to support smooth patient care. Complete account preparations for future visits. Receiving and triaging heavy incoming call volume and responding professionally. Provide cross-coverage across multiple functional areas within the department, adapting to daily changes in work assignments. Cross coverage across regional sites as needed/available. Perform registration and pre-registration functions across multiple service lines using the EPIC system. Performs other Patient Access functions as appropriate. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Part time Work Shift Day (United States of America) Compensation Range The base pay scale for this position is $32.39 - $36.04. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Job Qualifications EDUCATION - Required Associate's degree required; Bachelor's degree preferred. EXPERIENCE - Required 0-1 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. EXPERIENCE - Preferred Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting. SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. SKILLS - Preferred Working knowledge of medical terminology. Self-directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. PHYSICAL WORKING CONDITIONS Sitting in the same location or standing/walking; required to stop or lift light material (10 to 20 lbs.) or equipment. ENVIRONMENTAL WORKING CONDITIONS Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians. HAZARDS OSHA Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks. POSITION & UNIT ACCOUNTABILITIES Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system Complete core patient access tasks in a designated functional area while meeting productivity and quality standards Interview patients and/or their representatives to gather and accurately enter demographic information Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status Collect co-payments and other patient financial obligations at the time of service Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery Schedule appointments, follow-up tests, procedures, and transcribe physician orders Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures Support chart preparation, bed planning, and other patient access functions as appropriate Makes bed board assignments based on patient preference, condition, and diagnosis, as required. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $26.65 - $40.87. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Job Description Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team. In addition, you will be responsible for upholding stellar customer service practices for patients and families, as well as acting as a liaison to the physician and hospital departments. DUTIES & ESSENTIAL JOB FUNCTIONS Check-out patients following appointment with physician. Collect and post patient payments. Obtain pre-certifications and appointments for patient testing (MRI, CT Scans, etc). Scan and file medical information into individual patient accounts in EMR. Coordinator patient inquiries with physician and physician assistant. Settle credit card terminal at end of each patient appointment day. Complete doctor's dictations and mail referring physicians. Schedule new patient and follow-up patient appointments. Answer incoming phone calls and take messages. Provide routine information to callers in a professional and efficient manner. Assist patients with prescription renewals. Provide assistance in day-to-day administration of office. Schedule surgeries and other ancillary tests as directed by physician or office manager Facilitate communication between physician and hospital departments, department management and patients Perform other duties as assigned. To qualify you must have an Associate's Degree and at least two years of related MD office/healthcare experience. Familiarity with medical terminology and general office protocol . The ability to type 45-60 words per minute and exceptional organizational strengths are , along with excellent written and verbal communication skills. Must be proficient in Microsoft Word, Excel, and PowerPoint. EDUCATION - Required Degree/Diploma Obtained Program of Study High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses Education Requirements EDUCATION - Preferred Degree/Diploma Obtained Program of Study Educations Requirements LICENSURE - Required Certification Requirements CERTIFICATIONS/LICENSURE - Preferred EXPERIENCE - Required Minimum Years of Experience Type of Experience 2 Healthcare/Medical-Medical Secretary Additional Requirements EXPERIENCE - Preferred Minimum Years of Experience Type of Experience Additional Requirements SKILLS - Excellent verbal and written communication skills. Strong customer service orientation. Superior written and oral communication skills Exceptional customer service skills Ability to follow through with tasks to completion Strong organizational and problem-solving skills Ability to multitask in a fast paced environment Ability to effectively and accurately follow directions or instructions Ability to work collaboratively as part of a team; offers to help coworkers when needed Detail-oriented Ability to escalate issues appropriately Consistently displays a positive attitude towards one's work and work environment Strong computer skills Knowledge of healthcare industry including regulations and health insurance SKILLS - Preferred Experience with Epic preferred; Familiarity with medical terminology, preferred PHYSICAL WORKING CONDITIONS Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs). ENVIRONMENTAL WORKING CONDITIONS Located in a comfortable indoor area. Examples: executive, management and secretarial positions. HAZARDS OSHA Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR) Performance Mindset: Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow. Communication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically. Collaboration: Understands how one's work connects and intersects with other team member's work and HSS' goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback. Empowerment: Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager. Engagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team's engagement. Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.) Position Competencies Patient Service & Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently. Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions. Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups based on the office's protocol. Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary. Scheduling & Coordination: Schedules appointments and ancillary services accurately, following the provider's protocol as directed by the physician or office manager. Coordinates referral processes with accuracy and urgency. Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow. Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified. Billing/Chart Documentation: Manages check-out processes accurately, facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed). Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed. Ensures all information is collected from patients to ensure timely billing. Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams. Accurately scans patient records per hospital guidelines. Technical & Systems Proficiency: Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence. Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently. Learns and adapts to new systems, policies and technologies relevant to office operations. Office Workflow and Operational Efficiency: Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates. Takes initiative to resolve issues and assist colleagues. Adapts to workflow changes and supports team productivity. Fulfills a lead role in the office when covering for Office Manager during time off. Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $26.65 - $40.87. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Job Description Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team. In addition, you will be responsible for upholding stellar customer service practices for patients and families, as well as acting as a liaison to the physician and hospital departments. DUTIES & ESSENTIAL JOB FUNCTIONS * Check-out patients following appointment with physician. * Collect and post patient payments. * Obtain pre-certifications and appointments for patient testing (MRI, CT Scans, etc). * Scan and file medical information into individual patient accounts in EMR. * Coordinator patient inquiries with physician and physician assistant. * Settle credit card terminal at end of each patient appointment day. * Complete doctor's dictations and mail referring physicians. * Schedule new patient and follow-up patient appointments. * Answer incoming phone calls and take messages. * Provide routine information to callers in a professional and efficient manner. * Assist patients with prescription renewals. * Provide assistance in day-to-day administration of office. * Schedule surgeries and other ancillary tests as directed by physician or office manager * Facilitate communication between physician and hospital departments, department management and patients * Perform other duties as assigned. To qualify you must have an Associate's Degree and at least two years of related MD office/healthcare experience. Familiarity with medical terminology and general office protocol required. The ability to type 45-60 words per minute and exceptional organizational strengths are required, along with excellent written and verbal communication skills. Must be proficient in Microsoft Word, Excel, and PowerPoint. EDUCATION - Required Degree/Diploma Obtained Program of Study High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses Education Requirements EDUCATION - Preferred Degree/Diploma Obtained Program of Study Educations Requirements LICENSURE - Required Certification Requirements CERTIFICATIONS/LICENSURE - Preferred EXPERIENCE - Required Minimum Years of Experience Type of Experience 2 Healthcare/Medical-Medical Secretary Additional Requirements EXPERIENCE - Preferred Minimum Years of Experience Type of Experience Additional Requirements SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Superior written and oral communication skills Exceptional customer service skills Ability to follow through with tasks to completion Strong organizational and problem-solving skills Ability to multitask in a fast paced environment Ability to effectively and accurately follow directions or instructions Ability to work collaboratively as part of a team; offers to help coworkers when needed Detail-oriented Ability to escalate issues appropriately Consistently displays a positive attitude towards one's work and work environment Strong computer skills Knowledge of healthcare industry including regulations and health insurance SKILLS - Preferred Experience with Epic preferred; Familiarity with medical terminology, preferred PHYSICAL WORKING CONDITIONS Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs). ENVIRONMENTAL WORKING CONDITIONS Located in a comfortable indoor area. Examples: executive, management and secretarial positions. HAZARDS OSHA Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR) Performance Mindset: Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow. Communication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically. Collaboration: Understands how one's work connects and intersects with other team member's work and HSS' goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback. Empowerment: Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager. Engagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team's engagement. Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.) Position Competencies Patient Service & Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently. Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions. Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups based on the office's protocol. Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary. Scheduling & Coordination: Schedules appointments and ancillary services accurately, following the provider's protocol as directed by the physician or office manager. Coordinates referral processes with accuracy and urgency. Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow. Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified. Billing/Chart Documentation: Manages check-out processes accurately, facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed). Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed. Ensures all information is collected from patients to ensure timely billing. Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams. Accurately scans patient records per hospital guidelines. Technical & Systems Proficiency: Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence. Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently. Learns and adapts to new systems, policies and technologies relevant to office operations. Office Workflow and Operational Efficiency: Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates. Takes initiative to resolve issues and assist colleagues. Adapts to workflow changes and supports team productivity. Fulfills a lead role in the office when covering for Office Manager during time off. Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $26.65 - $40.87. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Job Description Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team. In addition, you will be responsible for upholding stellar customer service practices for patients and families, as well as acting as a liaison to the physician and hospital departments. DUTIES & ESSENTIAL JOB FUNCTIONS Check-out patients following appointment with physician. Collect and post patient payments. Obtain pre-certifications and appointments for patient testing (MRI, CT Scans, etc). Scan and file medical information into individual patient accounts in EMR. Coordinator patient inquiries with physician and physician assistant. Settle credit card terminal at end of each patient appointment day. Complete doctor's dictations and mail referring physicians. Schedule new patient and follow-up patient appointments. Answer incoming phone calls and take messages. Provide routine information to callers in a professional and efficient manner. Assist patients with prescription renewals. Provide assistance in day-to-day administration of office. Schedule surgeries and other ancillary tests as directed by physician or office manager Facilitate communication between physician and hospital departments, department management and patients Perform other duties as assigned. To qualify you must have an Associate's Degree and at least two years of related MD office/healthcare experience. Familiarity with medical terminology and general office protocol required. The ability to type 45-60 words per minute and exceptional organizational strengths are required, along with excellent written and verbal communication skills. Must be proficient in Microsoft Word, Excel, and PowerPoint. EDUCATION - Required Degree/Diploma Obtained Program of Study High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses Education Requirements EDUCATION - Preferred Degree/Diploma Obtained Program of Study Educations Requirements LICENSURE - Required Certification Requirements CERTIFICATIONS/LICENSURE - Preferred EXPERIENCE - Required Minimum Years of Experience Type of Experience 2 Healthcare/Medical-Medical Secretary Additional Requirements EXPERIENCE - Preferred Minimum Years of Experience Type of Experience Additional Requirements SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Superior written and oral communication skills Exceptional customer service skills Ability to follow through with tasks to completion Strong organizational and problem-solving skills Ability to multitask in a fast paced environment Ability to effectively and accurately follow directions or instructions Ability to work collaboratively as part of a team; offers to help coworkers when needed Detail-oriented Ability to escalate issues appropriately Consistently displays a positive attitude towards one's work and work environment Strong computer skills Knowledge of healthcare industry including regulations and health insurance SKILLS - Preferred Experience with Epic preferred; Familiarity with medical terminology, preferred PHYSICAL WORKING CONDITIONS Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs). ENVIRONMENTAL WORKING CONDITIONS Located in a comfortable indoor area. Examples: executive, management and secretarial positions. HAZARDS OSHA Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR) Performance Mindset: Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow. Communication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically. Collaboration: Understands how one's work connects and intersects with other team member's work and HSS' goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback. Empowerment: Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager. Engagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team's engagement. Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.) Position Competencies Patient Service & Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently. Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions. Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups based on the office's protocol. Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary. Scheduling & Coordination: Schedules appointments and ancillary services accurately, following the provider's protocol as directed by the physician or office manager. Coordinates referral processes with accuracy and urgency. Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow. Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified. Billing/Chart Documentation: Manages check-out processes accurately, facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed). Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed. Ensures all information is collected from patients to ensure timely billing. Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams. Accurately scans patient records per hospital guidelines. Technical & Systems Proficiency: Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence. Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently. Learns and adapts to new systems, policies and technologies relevant to office operations. Office Workflow and Operational Efficiency: Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates. Takes initiative to resolve issues and assist colleagues. Adapts to workflow changes and supports team productivity. Fulfills a lead role in the office when covering for Office Manager during time off. Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Define the patient care experience Unit Clerk - Part time - Evenings - 4W - Med Surg/Telemetry/Ortho - NYP Queens Make a lasting impression on patients at NewYork-Presbyterian Queens as a registrar receptionist with our Orthopedic Services. Assist patients with questions and concerns. Keep families informed. Light up the room with your presence while making the promise of putting patients first a reality. Join a supportive team, and help us deliver superior customer service to our diverse local community. As a member of our administrative support team, you'll discover what sets us apart - passion for the individuals and families in our care. Explore this opportunity. Provide compassionate patient focus and superior customer service - keeping our fast-paced environments running smoothly. Coordinate patient requests and perform general clerical duties at the unit nursing station to assure the timely, efficient and accurate flow of patient information. Welcome and direct visitors and hospital colleagues to appropriate areas. Page nurses and answer phones on your unit. Sign for important medical deliveries. Cultivate a courteous and respectful demeanor while multitasking between people and responsibilities. This is a Part Time Evenings position. The hours are from 3pm to 11pm at NewYork-Presbyterian Hospital/Queens. 30 hours per week. Weekend coverage required. Float as needed. Preferred Criteria Experience in a healthcare environment High school diploma or GED Required Criteria 1 year of previous clerical and computer keyboard experience Knowledge of computer skills such as Microsoft Word, Excel, PowerPoint Demonstrated ability to communicate clearly and courteously with staff, patients, and visitors Must be able to complete mandatory 2 week orientation Monday - Friday from 8AM - 4PM upon hire Salary Range: $25.32-$27.22/Hourly It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.