Patient Registrar jobs at NewYork-Presbyterian Hospital

**Qualifications** **_Requirements:_** + High school diploma/G.E.D required; college degree preferred + Knowledge of medical terminology + Excellent customer relations and interviewing skills, ability to interact and communicate with patients, physician, and staff; excellent written communication, organizational and interpersonal skills; ability to handle multiple priorities under stress; computer literacy and knowledge of ADT systems and second language + strongly preferred and 40 wpm data entry. + Tenth grade reading and 9th grade math competency or proven aptitude in the workplace. Collective bargaining unit: OPEIU Local 153-MSB **Responsibilities** **Roles and Responsibilities:** 1. Adheres to the Admitting Department's guidelines for Behavioral Standards. 2. Assignments will include all areas of Admitting and Cashier. 3. Assist with orienting and in-servicing. 4. Assist with monthly staffing schedules 5. Process mail, process bank deposits for submission (copies, obtain receipts, document records) 6. Process patients/clients and employee payments, billing, cashier transaction 7. Process log, batch, and maintain receipts to Accounts Payable 8. Process parking, food services, radiology, medical records requests, subpoenas, private room transactions and create cloud e-receipts 9. Manages reimbursement, distribution, and replenishment of petty cash. 10. Answering phones and responding to urgent requests. Escalating concerns to Director. Follow-up to ensure issues have been resolved. 11. Performs appropriate searches in ADT to eliminate duplication of Medical Record Numbers. 12. Obtains/confirms complete and accurate demographics and insurance coverage by interviewing the patient and entering information in appropriate system. Secures additional information from physician and/or patient. Verifies that data is correctly entered in appropriate system and that Labels, Wristband and face-sheets are made. 13. Reconciles Daily Census in Epic. Inputs accurate data and distributes Census Activity Reports daily and in a timely manner to leadership and Census Distribution List as directed. 14. Processes all support documentation and forms to compete admission. Explains accommodations and required forms to patient, assuring completeness. Obtain signatures as related to hospital policies and procedures. 15. Maintains Decedent Affairs by entering expiration information in logbook and appropriate system; and assures Electronic Death Certificate is complete, signed and printed and releases authorization to funeral directors for release of patient's remains. 16. Provides all Patients or Patient's surrogate with a copy of the Patient's Bill of Rights-Patient Notification Record and explains Provisions as requested or necessary. 17. Accurately completes admissions timely and efficiently in Epic, assigns and notifies appropriate hospitalist and ED Care Team of admissions via admission log and Epic Secure chat 18. Monitors transfer appropriately and accurately and communicates with appropriate Centralized Command Center's Throughput team when necessary. 19. Collects patient walk-in payments,self-pay, co-pays or deductibles when indicated by Patient Financial Counseling Department. Issues patient's receipt and follows appropriate procedure for securing payment. 20. Processes all support documentation and forms to complete inpatient admissions. Explains accommodations and required forms to patient, assuring completeness. Obtain signatures as related to hospital policies and procedures as well regulatory requirements such as Patient Notification Record, Insurance Authorization Financial Agreement, and Important Message from Medicare about Discharge, NYS Caregivers Act. 21. Functions as a liaison between patients/families seated in Hospitality Suite and clinical staff in procedural areas (Recovery, IR, OR, Endo, Vascular Lab). 22. Understands and manually processes all registrations and admissions during downtime periods. Follows appropriate downtime procedure, assigning downtime MR# and case numbers, entering correct downtime numbers in system. 23. Scheduling procedures in Epic for Endoscopy Suite. 24. Schedule appointments for various services referred via the Patient Access Navigator Program and notifies patient, documents, and follows-up with all requests. 25. Case Management Support: Logs approval and denials in Epic for Peer-to-Peer discussions 26. Notifies case managers of all correspondence from insurance carriers and health partners requesting clinical reviews, discharge summaries and other documentation. 27. Processes patient's discharge appeal as appropriate. 28. Assist Director as needed with schedule and timekeeping, training, and other managerial responsibilities. 29. Flexibility in dealing with different points of view. Tries new ideas and approaches. 30. Accepts constructive criticism as demonstrated by positive behavior change. 31. Provides lead support to admitting department staff 32. Adheres to the department behavioral standards. 33. Maybe required to perform other duties as assigned or perform other duties when necessary. 34. Complies with dress code. 35. Other duties as assigned by director. 36. Attend meetings as requested **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $26.2984 - $27.6133 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

This role nourishes the motivation & commitments essential to achieving BIMC mission, goals, standards, and policies in a patient centered model of care delivery system. **Qualifications** **_Requirements:_** + High School Diploma, College preferred, Medical Terminology + 1-2 years experience in medical environment and patient registration and insurance verification + Experience with EAGLE, HMED, EPMI, Forms on Demand System preferred + Computer proficiency, Word processing, data entry, and excellent customer service skills + Bilingual a plus Collective bargaining unit: OPEIU Local 153-MSB OPEIU Local 153 at Mount Sinai Brooklyn, 9034 - Emergency Department Business Associates - BKL, Mount Sinai Brooklyn **Responsibilities** **_Roles & Responsibilities:_** The Emergency Department is a fast-paced environment, Admitting Representatives in the Emergency Department provide professional, courteous, time efficient, patient centered and accurate administrative support required to facilitate patient care. + Answer patient inquiries. + Register patients accurately and promptly according to triage level; input patient information into computer system and verify necessary referrals and insurance eligibility + Perform required procedures at discharge: patient information reconciliation, service recovery, referral scheduling, co-pay & ED visit fee collection, and maintain accurate record to reflect all related transactions; ensure proper signage of all forms + Maintain the integrity and confidentiality of data. Perform all duties with close adherence to both hospital rules and regulatory compliance. + Lift and distribute supplies. Proper use of personal protective equipment and universal precautions as required. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $25.6141 - $26.8948 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Requirements: High school diploma/G.E.D required; college degree preferred Knowledge of medical terminology Excellent customer relations and interviewing skills, ability to interact and communicate with patients, physician, and staff; excellent written communication, organizational and interpersonal skills; ability to handle multiple priorities under stress; computer literacy and knowledge of ADT systems and second language strongly preferred and 40 wpm data entry. Tenth grade reading and 9th grade math competency or proven aptitude in the workplace. Collective bargaining unit: OPEIU Local 153-MSB Roles and Responsibilities: 1. Adheres to the Admitting Department's guidelines for Behavioral Standards. 2. Assignments will include all areas of Admitting and Cashier. 3. Assist with orienting and in-servicing. 4. Assist with monthly staffing schedules 5. Process mail, process bank deposits for submission (copies, obtain receipts, document records) 6. Process patients/clients and employee payments, billing, cashier transaction 7. Process log, batch, and maintain receipts to Accounts Payable 8. Process parking, food services, radiology, medical records requests, subpoenas, private room transactions and create cloud e-receipts 9. Manages reimbursement, distribution, and replenishment of petty cash. 10. Answering phones and responding to urgent requests. Escalating concerns to Director. Follow-up to ensure issues have been resolved. 11. Performs appropriate searches in ADT to eliminate duplication of Medical Record Numbers. 12. Obtains/confirms complete and accurate demographics and insurance coverage by interviewing the patient and entering information in appropriate system. Secures additional information from physician and/or patient. Verifies that data is correctly entered in appropriate system and that Labels, Wristband and face-sheets are made. 13. Reconciles Daily Census in Epic. Inputs accurate data and distributes Census Activity Reports daily and in a timely manner to leadership and Census Distribution List as directed. 14. Processes all support documentation and forms to compete admission. Explains accommodations and required forms to patient, assuring completeness. Obtain signatures as related to hospital policies and procedures. 15. Maintains Decedent Affairs by entering expiration information in logbook and appropriate system; and assures Electronic Death Certificate is complete, signed and printed and releases authorization to funeral directors for release of patient's remains. 16. Provides all Patients or Patient's surrogate with a copy of the Patient's Bill of Rights-Patient Notification Record and explains Provisions as requested or necessary. 17. Accurately completes admissions timely and efficiently in Epic, assigns and notifies appropriate hospitalist and ED Care Team of admissions via admission log and Epic Secure chat 18. Monitors transfer appropriately and accurately and communicates with appropriate Centralized Command Center's Throughput team when necessary. 19. Collects patient walk-in payments,self-pay, co-pays or deductibles when indicated by Patient Financial Counseling Department. Issues patient's receipt and follows appropriate procedure for securing payment. 20. Processes all support documentation and forms to complete inpatient admissions. Explains accommodations and required forms to patient, assuring completeness. Obtain signatures as related to hospital policies and procedures as well regulatory requirements such as Patient Notification Record, Insurance Authorization Financial Agreement, and Important Message from Medicare about Discharge, NYS Caregivers Act. 21. Functions as a liaison between patients/families seated in Hospitality Suite and clinical staff in procedural areas (Recovery, IR, OR, Endo, Vascular Lab). 22. Understands and manually processes all registrations and admissions during downtime periods. Follows appropriate downtime procedure, assigning downtime MR# and case numbers, entering correct downtime numbers in system. 23. Scheduling procedures in Epic for Endoscopy Suite. 24. Schedule appointments for various services referred via the Patient Access Navigator Program and notifies patient, documents, and follows-up with all requests. 25. Case Management Support: Logs approval and denials in Epic for Peer-to-Peer discussions 26. Notifies case managers of all correspondence from insurance carriers and health partners requesting clinical reviews, discharge summaries and other documentation. 27. Processes patient's discharge appeal as appropriate. 28. Assist Director as needed with schedule and timekeeping, training, and other managerial responsibilities. 29. Flexibility in dealing with different points of view. Tries new ideas and approaches. 30. Accepts constructive criticism as demonstrated by positive behavior change. 31. Provides lead support to admitting department staff 32. Adheres to the department behavioral standards. 33. Maybe required to perform other duties as assigned or perform other duties when necessary. 34. Complies with dress code. 35. Other duties as assigned by director. 36. Attend meetings as requested

The Per Diem Admitting Representative registers patients, conducts interviews to obtain required demographic information, enters data into appropriate systems and functions as liaison between patients and families and fosters an overall positive experience for the patient. Requirements: High school diploma/G.E.D required; college degree preferred Knowledge of medical terminology 1-2 years? experience in medical environment and patient registration/insurance verification Knowledge of HMO/PPO/POS Experience with EAGLE, EPIC, HMED, EPMI, Forms on Demand Computer proficiency, word processing, data entry, detail oriented Excellent organizational and customer service skills required Bilingual a plus Collective bargaining unit: OPEIU Local 153-MSB Role & Responsibilities: Admitting Representative - Admitting Department - Greets patients/family in courteous, professional, and caring manner Interviews patient/family to obtain/confirm complete and accurate demographics and insurance data and enter in appropriate system; confirms patient insurance coverage and updates system Responsible for assigning beds to admitted patients and registering patients to be admitted Notifies appropriate personnel/physician of patient's admission/transfer Verifies census information with inpatient units and updates changes in census; prepares census reports Collaborates with nurse managers/supervisors to facilitate admissions, transfers, discharges, and appropriate bed assignments Ability to work in a fast paced environment

The Emergency Department is a fast-paced environment, Admitting Representatives in the Emergency Department provide professional, courteous, time efficient, patient centered and accurate administrative support required to facilitate patient care. Requirements: High School Diploma, College preferred, Medical Terminology 1-2 years' experience in medical environment and patient registration and insurance verification Experience with EAGLE, HMED, EPMI, Forms on Demand System preferred Computer proficiency, Word processing, data entry, and excellent customer service skills Bilingual a plus Answer patient inquiries. Register patients accurately and promptly according to triage level; input patient information into computer system and verify necessary referrals and insurance eligibility Perform required procedures at discharge: patient information reconciliation, service recovery, referral scheduling, co-pay & ED visit fee collection, and maintain accurate record to reflect all related transactions; ensure proper signage of all forms Maintain the integrity and confidentiality of data. Perform all duties with close adherence to both hospital rules and regulatory compliance. Lift and distribute supplies. Proper use of personal protective equipment and universal precautions as required.

This role nourishes the motivation & commitments essential to achieving BIMC mission, goals, standards, and policies in a patient centered model of care delivery system. Requirements: High School Diploma, College preferred, Medical Terminology 1-2 years experience in medical environment and patient registration and insurance verification Experience with EAGLE, HMED, EPMI, Forms on Demand System preferred Computer proficiency, Word processing, data entry, and excellent customer service skills Bilingual a plus Collective bargaining unit: OPEIU Local 153-MSB OPEIU Local 153 at Mount Sinai Brooklyn, 9034 - Emergency Department Business Associates - BKL, Mount Sinai Brooklyn Roles & Responsibilities: The Emergency Department is a fast-paced environment, Admitting Representatives in the Emergency Department provide professional, courteous, time efficient, patient centered and accurate administrative support required to facilitate patient care. Answer patient inquiries. Register patients accurately and promptly according to triage level; input patient information into computer system and verify necessary referrals and insurance eligibility Perform required procedures at discharge: patient information reconciliation, service recovery, referral scheduling, co-pay & ED visit fee collection, and maintain accurate record to reflect all related transactions; ensure proper signage of all forms Maintain the integrity and confidentiality of data. Perform all duties with close adherence to both hospital rules and regulatory compliance. Lift and distribute supplies. Proper use of personal protective equipment and universal precautions as required.

At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world. We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place to Work. Position Summary The Emergency Room (ER) Registrar is responsible for greeting and receipting all patients presenting to the emergency department in an ethical and efficient manner. In this role, you'll obtain demographics and insurance information from patients seeking treatment as well as understand and adheres to all EMTALA and HIPAA policies while insuring information obtained will support billable/collectable accounts. Will interact in a professional and customer-focused manner with patients, families and visitors being the calm and reassuring presence patients need as they navigate their hospital experience. Essential Functions and Responsibilities Includes the Following: 1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors. 2. Receipts & greets all patients arriving to the main ER or the ambulance entrance. 3. Provides identification bracelet to all patients upon arrival, entry in EMR and verification of two patient identifiers. 4. Registers all patients requiring Emergency Services promptly and efficiently. 5. Responsible for quality assurance - reviews registration information/data for accuracy and corrects delinquent data. 6. Integrate the use of Health Information System (HIS) for recording and completing all necessary patient demographics, insurance eligibility, copays, and correcting registration errors at the time of registration. 7. Scan insurance cards and legal patient identifications 8. Scans face sheets sent in with patients arriving from other healthcare facilities. 9. Obtains and witnesses all signed consents related to the registration for treatment and billing purposes. 10. Provide each patient with all mandatory documents (i.e., Notice of Privacy Practices, Patient Bill of Rights) 11. Responsible for collection of all patient responsibility/co-pays promptly after medical services. 12. Deposit daily co-pay collections into safe with all required receipts, reconciliation sheets and reports in a sealed envelope with your signature on the envelope. 13. Follow Observation protocol when patient assigned from the ER. 14. Responsible for using the language interpreter for patient preferred language is other than English 15. Responsible for Press Ganey patient satisfaction. 16. Complete work queues during downtime to assist Patient Accounts with accurate and timely billing. 17. Must handle answering telephones promptly, efficiently, and professionally. 18. Escorts visitors and patients to appropriate areas; provides information to assist patients and/or visitors. 19. Maintain a safe, clean, and functional workstation/environment. 20. Performs all other related duties as assigned. Education & Experience Requirements Minimum Education: High School Diploma or GED required. Minimum Experience: ï'· Ability to type at least 45 words per minute. ï'· Previous hospital experience preferred. ï'· Previous registration experience in a medical setting (physician office, hospital) strongly preferred. ï'· Knowledgeable in medical health insurances. ï'· Knowledge of medical terminology. ï'· Familiarity with electronic medical record systems, EPIC preferred. ï'· Must be detail oriented, able to problem solve, multi-task and perform various registration duties on demand. Includes willingness to cover all areas as needed. ï'· Bilingual helpful but not required. ï'· Effective 12/1/2022 the HBI (Healthcare Business Insights) one time certification course is required and must be completed during the onboarding period and prior to start date. Core Competencies ï'· Ability to work cohesively within our team, clinical staff, and environmental staff. ï'· Must have excellent communication and customer service skills. ï'· Must be able to speak, write, understand, and communicate the English language. ï'· Effectively communicate with internal and external customers. ï'· Integrity to handle the confidential aspects of work. ï'· Ability to deviate from assigned task without notice to meet the needs of thedepartment. ï'· Maintains composure under stress Physical/Mental Demands/Requirements & Work Environment ï'· May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc. ï'· Must be able to remain at the ED designated reception area for 100% of a 7.50-hour shift ï'· Must be able to constantly move within the area you are designated 100% of the time - Pediatric Care (PC) Acute Care (AC) or EMS/Reception/AC Runway (ERA), Surge Area ï'· Must traverse between, three-tiered Emergency Department when designated as the Float Registrar 100% of the time. ï'· Must be able to express one-self clearly and concisely when utilizing the translation phones for any and all languages other than English. ï'· Must be able to converse with admitting department via telephone when observation placements are assigned for ED patients ï'· Must be able to assess and greet patients arriving at the main ED entrance or arrival by EMS back entrance ï'· Must be able to maneuver a workstation on wheels (WOW) -- throughout patients' rooms within the designated registration area assigned to you ï'· Consistently scan insurance cards, patient identification, and/or demographic sheets when made available at the time of registration into the HIS Primary Population Served Check appropriate box(s) below: â˜Neonatal (birth - 28 days) â˜Patients with exceptional communication needs â˜Infant (29 days - less than 1 year) â˜Patients with developmental delays â˜Pediatric (1 - 12 years) â˜Patients at end of life â˜Adolescent (13 - 17 years) â˜Patients under isolation precautions â˜Adult (18 - 64 years) â˜Patients with cultural needs â˜Geriatric (> 65 years) â˜'All populations â˜Bariatric Patients with weight related comorbidities ☠Non-patient care population The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital Salary:$53,840.67-$80,782.07

About Us We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. Overview Radiation Oncology Cancer Center Admitting Clerk/Cashier Full Time Permanent Responsibilities Monday-Friday 10:00AM-6:00PM 35 Hours Per Week Qualifications High School graduation or equivalent required. Typing: 25+ WPM. Must pass alphanumeric/Customer Service Test. Knowledge of AHS Nextgen, SCI strongly preferred. Good oral and written communication skills Good interpersonal skills. Speaks, reads and writes English to the extent required by the position. Must pass customer service test. NOTE: THE EMPLOYEES ENTIRE EMPLOYMENT RECORD (INCLUDING PERFORMANCE AND DISCIPLINARY ACTION) WILL BE CONSIDERED IN DETERMINING QUALIFICATIONS AND ABILITY TO PERFORM THE JOB. WHILE IT IS THE POLICY OF MAIMONIDES MEDICAL CENTER TO SOLICIT APPLICANTS FROM THE COMMUNITY, PLEASE REMEMBER THAT OUR UNION CONTRACT REQUIRES THAT WE GIVE PREFERENCE TO HOSPITAL EMPLOYEES. Please be advised that the most senior part timer that signs up for a posted position within the department, within their given classification, will be given priority in filling full time vacancies Maimonides Medical Center (MMC) is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard for race, creed (religion), color, sex, national origin, ethnicity, sexual orientation, gender identity, military or veteran status, age, disability, pregnancy, predisposing genetic characteristic, marital status or domestic violence victim status, citizenship status, or any other factor which cannot lawfully be used as a basis for an employment decision in accordance with applicable federal, state, and local laws. MMC is committed to following the requirements of the New York State Human Rights Law with regard to non-discrimination on the basis of prior criminal conviction and prior arrest Maimonides does adhere to Planetree's philosophy of patient-centered care. Pay Range USD $26.88 - USD $28.31 /Hr. Equal Employment Opportunity Employer Maimonides Medical Center (MMC) is an equal opportunity employer.

At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world. We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place to Work. Position Summary The Admitting Registrar is responsible for greeting and receipting all patients presenting to the appropriate departments (Inpatient, Ambulatory Surgery, Ambulatory Testing Center, etc.) in an ethical and efficient manner. In this role, you'll obtain demographics and insurance information from patients seeking treatment as well as understand and adheres to all HIPAA policies while insuring information obtained will support billable/collectable accounts. Will interact in a professional and customer-focused manner with patients, families and visitors being the calm and reassuring presence patients need as they navigate their hospital experience. Also responsible for patient placement throughout facility in the bed control unit within Admitting. Essential Functions and Responsibilities Includes the Following: 1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors. 2. Responsible for generating patient chart, ID bracelet, obtain pertinent signatures, coordinate patient chart to include physician orders, medical consent and to direct patient to appropriate ancillary department for testing. 3. Integrate the use of Health Information System (HIS) for insurance eligibility, copays, and correcting registration errors at the time of registration. 4. Responsible for checking inpatient and ambulatory patient's valuables with the cashier and have patient sign the Valuable Policy Release form which should be included in the patient folder. 5. Scan insurance cards and legal patient identifications. 6. Provide each patient with all mandatory documents (i.e., Notice of Privacy Practices, Patient Bill of Rights) 7. Responsible for using the language interpreter for patient preferred language is other than English. 8. Process patient pre-admission for all elective patients either by telephone or when patient arrives for pre -op testing. 9. Responsible for informing patients about their responsibilities at the time of pre-registration. 10. Responsible for morgue reconciliation in addition to obtaining appropriate signatures for hand off to funeral homes. 11. Responsible for entering ordered tests into Order Communication system to ensure that the ancillary departments receive appropriate testing orders through the computer system. 12. Ensures that patient chart is completed in a comprehensive, accurate manner giving attention to proper chart alignment. 13. Responsible for notifying insurance companies of Inpatient Admission/Outpatient services at the hospital. 14. Responsible for setting up patients charts for the following day. 15. Responsible for auditing patients' charts for JACHO compliance. 16. Prepares inpatient, Ambulatory/Endoscopy daily list printed from the OR scheduling system. 17. Responsible for Credit card verification and POS collections. 18. Responsible for completing pre-certification process on the weekends for those insurances' carriers mandating the completion of the process on weekend. 19. Responsible for escorting patient to Ambulatory Surgery unit. 20. Complete work queues during downtime to assist Patient Accounts with accurate and timely billing. 21. Responsible for Press Ganey patient satisfaction. 22. Performs all other related duties as assigned. Education & Experience Requirements Minimum Education: High School Diploma or GED required. Minimum Experience: ï'· Ability to type at least 45 words per minute. ï'· Previous hospital experience preferred. ï'· Previous registration experience in a medical setting (physician office, hospital) strongly preferred. ï'· Knowledgeable in medical health insurances. ï'· Knowledge of medical terminology. ï'· Familiarity with electronic medical record systems, EPIC preferred. ï'· Must be detail oriented, able to problem solve, multi-task and perform various registration duties on demand. Includes willingness to cover all areas as needed. ï'· Bilingual helpful but not required. ï'· Effective 12/1/2022 the HBI (Healthcare Business Insights) one time certification course is required and must be completed during the onboarding period and prior to start date. Core Competencies ï'· Ability to cooperate with others. ï'· Must be able to communicate and converse with patients and write in the English language. ï'· Effectively communicate with internal and external customers. ï'· Integrity to handle the confidential aspects of work. ï'· Retains composure under stress. Physical/Mental Demands/Requirements & Work Environment ï'· Ability to remain in stationary position 50% of the time. ï'· Must be able to move around inside the office to access charts, physicians' order, and patients' charts from the printer. ï'· Must be able to constantly move from Admitting to ATC, Radiology and Ambulatory unit to escort patients for their test/ procedure. ï'· Must be able to communicate with patients when they come in for test or procedure and able to communicate with patients who have questions about their bills /financial obligations. Must be able to convey and exchange accurate information. ï'· Must be able to recognize patients when they arrive at the reception area and greet patients. ï'· Must be able to inspect patients' charts for accuracy. ï'· Must be able to transport patients in a wheelchair from Admitting to Ambulatory Unit. ï'· Must be able to Observe a Tele Tracking monitor for extended period of time. ï'· Must be able to constantly operate a computer, scanner, and credit card machine. ï'· May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc. Primary Population Served Check appropriate box(s) below: â˜Neonatal (birth - 28 days) â˜'Patients with exceptional communication needs â˜Infant (29 days - less than 1 year) â˜Patients with developmental delays â˜Pediatric (1 - 12 years) â˜Patients at end of life â˜Adolescent (13 - 17 years) â˜Patients under isolation precautions â˜'Adult (18 - 64 years) â˜Patients with cultural needs â˜'Geriatric (> 65 years) â˜'All populations â˜Bariatric Patients with weight related comorbidities ☠Non-patient care population The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital Salary:$53,840.67-$80,782.07

About Us We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. Overview clinical training site for SUNY Downstate College of Medicine. We currently seek a Patient Representative to serve as liaison between patient and hospital staff while functioning as a patient advocate interfacing with patients, families, staff and hospital administration; assists patients in interpreting hospital policies, procedures and services, and in obtaining solutions to problems and concerns. Responsibilities * Patient Advocacy & Education Educates patients/families on hospital policies, the Patient's Bill of Rights, pain management, safety, & advance directives (HCP, DNR, MOLST.), in compliance with the Patient Self-Determination Act/Family Health Care Decisions Act. * Issue Resolution & Communication Serves as in-house Administrator on Call, addressing non-clinical patient concerns, resolving complaints, coordinating with hospital departments, and feedback to patients. * Documentation & Reporting Maintains comprehensive records of patient/family interactions, documents incidents and follow-ups, and provides reports to administration. * Interdisciplinary Collaboration & Committees Participates in & coordinates interdisciplinary patient care teams and hospital committees, including Ethics, Safety, Nursing, and Child Protection, EOL. * Emergency Department Responsibilities Supports patients/families in Emergency Department waiting areas, assists with patient admissions/transfers, expedites lab/X-ray processes * Access & Support Services Assists in referring patients to appropriate services when alternatives are unavailable, coordinates interpreter services, hospital notary, organ donor * Policy Compliance & Outreach Ensures adherence to department policies, performance improvement standards, and regulatory requirements; participates in community outreach, education programs, and staff in-services on patient rights and healthcare directives. Qualifications * Bachelor's degree in communications, social sciences or nursing preferred. * Minimum 5 years exp in hospital field or suitable combination education/experience preferred. * Knowledge of patient care and patient problems * Good interpersonal and English verbal/written communication skills; Bilingual preferred. Pay Range USD $63,500.00 - USD $63,500.00 /Yr. Equal Employment Opportunity Employer Maimonides Medical Center (MMC) is an equal opportunity employer.

Establish and maintain positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employee. Responsibilities Patient Access Associate will perform a detailed medical record/patient look-up confirming patient identifiers to avoid duplicate medical record; Register and interview patients and/or designated representative at point of service; or at bedside, to verify demographic, Insurance and primary care physician information. Process to include insurance verification and eligibility, identification of PCP; Includes NYCDOH birth and death registration; Monitor ED tracking board; timely bed assignments for ED and Direct admits; Process elective surgery procedures to include FI Clearance. Prepare end of shift census reports for management. Scanning of FI documents. Qualifications High School or GED Required, Associate's preferred. One to two (1-2) years healthcare experience One to two (1-2) years experience with verification/eligibility of insurance Familiar with Medicaid, Medicare and Managed Care guidelines Knowledge of medical terminology Must be detailed oriented Excellent verbal and written communication skills Bilingual (English & Spanish) preferred Excellent Customer Services and organizational skills

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Per Diem Part time Work Shift Compensation Range The base pay scale for this position is $37.00 - $37.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Patient Information Liaison Per Diem 12pm-9pm schedule Job Summary The Patient Liaison's focus is to provide outstanding, in-person customer service at the main campus. They possess a genuine passion for working with people contributing to a patient & family experience that is unsurpassed. The Patient Liaison is cross trained to work in the Family Atrium surgical waiting areas and the Information Desk in the Main Lobby. The Liaison is expected to possess excellent communication skills, emotional intelligence, function well in a team, and to de-escalate heightened situations. The Liaison will skillfully navigate hospital policies and procedures to maintain safety protocols without compromising the patient experience. At the Information Desk, the Patient Liaison is responsible for shaping an excellent first impression by providing a warm welcome, campus wayfinding, wheelchair transport, and managing the busy workflow of the Information Desk. The Liaison will gain a broad range of institutional knowledge to help connect patients to a variety of HSS departments and services through in person inquiries and answering the Family Resource telephone line. On the surgical units, the Patient Liaison ensures waiting family members are kept informed at key moments of the patient's surgical journey. The Liaison facilitates strategic perioperative communication to/from physicians, nurses, and other clinicians to the designated family/friends. The Liaison monitors the patient's progress from the operating room through the recovery room and provides non-medical information to waiting families. They also coordinate and manage recovery room visitation in accordance with the visitation policy. Job Qualifications EDUCATION - Required Bachelor's EDUCATION - Preferred Master's in healthcare Master's degree desirable (e.g. MBA, MSW, MPH or MHA) EXPERIENCE - Required 2 years in Healthcare EXPERIENCE - Preferred 3 years in Healthcare SKILLS - Required Strong customer service skills; Outstanding interpersonal skills. Excellent verbal and written communication skills. Ability to multitask in a fast-paced environment. Strong knowledge of teamwork. SKILLS - Preferred Previous exp. in hospitality or concierge services PHYSICAL WORKING CONDITIONS Standing or sitting in the same location; walking frequently throughout the unit and main campus; push patients in a wheelchair. ENVIRONMENTAL WORKING CONDITIONS Located in a comfortable indoor area. Examples: executive, management, and secretarial positions. HAZARDS OSHA Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Day (United States of America) Compensation Range The base pay scale for this position is $23.35 - $35.51. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Job Qualifications Education - Required High School Diploma (GED) Education - Preferred Associate degree or equivalent combination of education and experience. Experience - Required 1 year experience in healthcare or a related customer service field. Skills - Required Strong customer service and communication skills. Ability to work with various healthcare-specific software programs. Strong computer skills, with proficiency in office automation tools. Ability to work effectively in a fast-paced environment. Knowledge of insurance and revenue cycle processes. Familiarity with medical terminology. Understanding of scheduling parameters. Positive, professional attitude toward assignments and colleagues. Superior written and oral communication skills. POSITION & UNIT ACCOUNTABILITIES Triage incoming phone calls, create referrals, and schedule appointments. Connect patients to the appropriate physician office based on condition, insurance, location, availability, and patient preference. Manage a high volume of inbound and outbound calls efficiently. Document and close cases in Salesforce. Send patient itineraries via Salesforce. Obtain and accurately document patient demographics. Complete full patient registration. Schedule various types of appointments. Transcribe medical orders. Verify patient insurance coverage. Provide exceptional customer service in all interactions Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $26.65 - $40.87. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Job Description DUTIES & ESSENTIAL JOB FUNCTIONS * Schedule procedures- SPU,EMG, Injections, etc... * Check-out patients following appointment with physician(s). * Collect and post patient payments. * Obtain pre-certifications and appointments for patient testing (MRI, CT Scans, etc). * Scan and file medical information into individual patient accounts in EMR. * Coordinator patient inquiries with physician and physician assistant. * Settle credit card terminal at end of each patient appointment day. * Complete doctor's dictations and mail referring physicians. * Schedule new patient and follow-up patient appointments. * Answer incoming phone calls and take messages. * Provide routine information to callers in a professional and efficient manner. * Assist patients with prescription renewals. * Provide assistance in day-to-day administration of office. * Schedule surgeries and other ancillary tests as directed by physician or office manager * Facilitate communication between physician and hospital departments, department management and patients * Perform other duties as assigned. To qualify you must have an Associate's Degree and at least two years of related MD office/healthcare experience. Familiarity with medical terminology and general office protocol required. The ability to type 45-60 words per minute and exceptional organizational strengths are required, along with excellent written and verbal communication skills. Must be proficient in Microsoft Word, Excel, and PowerPoint. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $26.65 - $40.87. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Job Description Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team. In addition, you will be responsible for upholding stellar customer service practices for patients and families, as well as acting as a liaison to the physician and hospital departments. DUTIES & ESSENTIAL JOB FUNCTIONS * Check-out patients following appointment with physician. * Collect and post patient payments. * Obtain pre-certifications and appointments for patient testing (MRI, CT Scans, etc). * Scan and file medical information into individual patient accounts in EMR. * Coordinator patient inquiries with physician and physician assistant. * Settle credit card terminal at end of each patient appointment day. * Complete doctor's dictations and mail referring physicians. * Schedule new patient and follow-up patient appointments. * Answer incoming phone calls and take messages. * Provide routine information to callers in a professional and efficient manner. * Assist patients with prescription renewals. * Provide assistance in day-to-day administration of office. * Schedule surgeries and other ancillary tests as directed by physician or office manager * Facilitate communication between physician and hospital departments, department management and patients * Perform other duties as assigned. To qualify you must have an Associate's Degree and at least two years of related MD office/healthcare experience. Familiarity with medical terminology and general office protocol required. The ability to type 45-60 words per minute and exceptional organizational strengths are required, along with excellent written and verbal communication skills. Must be proficient in Microsoft Word, Excel, and PowerPoint. EDUCATION - Required Degree/Diploma Obtained Program of Study High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses Education Requirements EDUCATION - Preferred Degree/Diploma Obtained Program of Study Educations Requirements LICENSURE - Required Certification Requirements CERTIFICATIONS/LICENSURE - Preferred EXPERIENCE - Required Minimum Years of Experience Type of Experience 2 Healthcare/Medical-Medical Secretary Additional Requirements EXPERIENCE - Preferred Minimum Years of Experience Type of Experience Additional Requirements SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Superior written and oral communication skills Exceptional customer service skills Ability to follow through with tasks to completion Strong organizational and problem-solving skills Ability to multitask in a fast paced environment Ability to effectively and accurately follow directions or instructions Ability to work collaboratively as part of a team; offers to help coworkers when needed Detail-oriented Ability to escalate issues appropriately Consistently displays a positive attitude towards one's work and work environment Strong computer skills Knowledge of healthcare industry including regulations and health insurance SKILLS - Preferred Experience with Epic preferred; Familiarity with medical terminology, preferred PHYSICAL WORKING CONDITIONS Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs). ENVIRONMENTAL WORKING CONDITIONS Located in a comfortable indoor area. Examples: executive, management and secretarial positions. HAZARDS OSHA Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR) Performance Mindset: Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow. Communication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically. Collaboration: Understands how one's work connects and intersects with other team member's work and HSS' goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback. Empowerment: Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager. Engagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team's engagement. Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.) Position Competencies Patient Service & Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently. Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions. Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups based on the office's protocol. Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary. Scheduling & Coordination: Schedules appointments and ancillary services accurately, following the provider's protocol as directed by the physician or office manager. Coordinates referral processes with accuracy and urgency. Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow. Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified. Billing/Chart Documentation: Manages check-out processes accurately, facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed). Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed. Ensures all information is collected from patients to ensure timely billing. Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams. Accurately scans patient records per hospital guidelines. Technical & Systems Proficiency: Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence. Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently. Learns and adapts to new systems, policies and technologies relevant to office operations. Office Workflow and Operational Efficiency: Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates. Takes initiative to resolve issues and assist colleagues. Adapts to workflow changes and supports team productivity. Fulfills a lead role in the office when covering for Office Manager during time off. Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Conduct review of denied claims and audits of registration/insurance verification activities to improve denial rates and enhance revenue. In-service staff on Insurance identification/verification and reporting. When directed, audit duties are under the direction of Compliance Program. Responsibilities - Establish and maintain positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of Bronxcare Health System and its employees. - Contributes to and participates in the Performance/Quality Improvement activities of the assigned department. Contribution and participation includes data collection, analysis, implementation of and compliance with risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and regulations of the Bronxcare Health System (a) Safety and Security Policies, (b) Risk Management: Incident and Occurrence Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service. - Works with Clinic Administration to increase revenue and improve cash flow by reducing payment denials and system bill holds. Bill Hold Tracker to be kept up to date (Pre & Post Billing). - Develops with Clinic Operations corrective action plans to improve insurance identification and reporting. - Coordinates with Patient Financial Services (PFS) and Information Services to improve systems communication, tracking and reporting i.e. denial, hold and activity reports. - Maintains a Clinic Insurance Eligibility Hotline for financial eligibility questions. - Works with clinics and PFS to improve communication and feedback to ensure timely, complete and accurate billing. - Informs clinics of policy, system and operational changes regarding insurance, eligibility and reporting, i.e. Managed Care Payers, Medicare. Keeps front-end administrators up-to-date with payer changes or guidance. - Maintains and reconciles daily therapy services. - Assists clinics in account updating and information reporting. - Performs in-service as needed for insurance identification and reporting. Coaching and performance reviews for various clinic locations. - Identifies that provider credentialing information is consistent in each system along the billing continuum and reports discrepancies to management. - Identifies and reports operational issues to management and recommends corrective action plan helping to drive revenue. - Identifies the specific reason codes for 277 responses and distributes to the billing managers on a daily basis. - Epremis productivity and edits are monitored and reported on a weekly basis to identify possible high impact spikes. Then implements procedure changes in workflow to improve productivity. - Registration Reconciliation Reporting with various departments. - Miscellaneous insurance report reviewed daily and identified claims for possible correction. - Reviews daily interface rejection report in a timely manner. - Authorization/Correspondence to be scanned into the DMS system. Qualifications - Five (5) years of Hospital/Healthcare patient accounts experience. - High School or GED - Bachelor's - Basic Computer knowledge

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Per Diem Part time Work Shift Compensation Range The base pay scale for this position is $37.00 - $37.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Patient Information Liaison Per Diem 12pm-9pm schedule Job Summary The Patient Liaison's focus is to provide outstanding, in-person customer service at the main campus. They possess a genuine passion for working with people contributing to a patient & family experience that is unsurpassed. The Patient Liaison is cross trained to work in the Family Atrium surgical waiting areas and the Information Desk in the Main Lobby. The Liaison is expected to possess excellent communication skills, emotional intelligence, function well in a team, and to de-escalate heightened situations. The Liaison will skillfully navigate hospital policies and procedures to maintain safety protocols without compromising the patient experience. At the Information Desk, the Patient Liaison is responsible for shaping an excellent first impression by providing a warm welcome, campus wayfinding, wheelchair transport, and managing the busy workflow of the Information Desk. The Liaison will gain a broad range of institutional knowledge to help connect patients to a variety of HSS departments and services through in person inquiries and answering the Family Resource telephone line. On the surgical units, the Patient Liaison ensures waiting family members are kept informed at key moments of the patient's surgical journey. The Liaison facilitates strategic perioperative communication to/from physicians, nurses, and other clinicians to the designated family/friends. The Liaison monitors the patient's progress from the operating room through the recovery room and provides non-medical information to waiting families. They also coordinate and manage recovery room visitation in accordance with the visitation policy. Job Qualifications EDUCATION - Required Bachelor's EDUCATION - Preferred Master's in healthcare Master's degree desirable (e.g. MBA, MSW, MPH or MHA) EXPERIENCE - Required 2 years in Healthcare EXPERIENCE - Preferred 3 years in Healthcare SKILLS - Required Strong customer service skills; Outstanding interpersonal skills. Excellent verbal and written communication skills. Ability to multitask in a fast-paced environment. Strong knowledge of teamwork. SKILLS - Preferred Previous exp. in hospitality or concierge services PHYSICAL WORKING CONDITIONS Standing or sitting in the same location; walking frequently throughout the unit and main campus; push patients in a wheelchair. ENVIRONMENTAL WORKING CONDITIONS Located in a comfortable indoor area. Examples: executive, management, and secretarial positions. HAZARDS OSHA Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $26.65 - $40.87. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Job Description Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team. In addition, you will be responsible for upholding stellar customer service practices for patients and families, as well as acting as a liaison to the physician and hospital departments. DUTIES & ESSENTIAL JOB FUNCTIONS Check-out patients following appointment with physician. Collect and post patient payments. Obtain pre-certifications and appointments for patient testing (MRI, CT Scans, etc). Scan and file medical information into individual patient accounts in EMR. Coordinator patient inquiries with physician and physician assistant. Settle credit card terminal at end of each patient appointment day. Complete doctor's dictations and mail referring physicians. Schedule new patient and follow-up patient appointments. Answer incoming phone calls and take messages. Provide routine information to callers in a professional and efficient manner. Assist patients with prescription renewals. Provide assistance in day-to-day administration of office. Schedule surgeries and other ancillary tests as directed by physician or office manager Facilitate communication between physician and hospital departments, department management and patients Perform other duties as assigned. To qualify you must have an Associate's Degree and at least two years of related MD office/healthcare experience. Familiarity with medical terminology and general office protocol required. The ability to type 45-60 words per minute and exceptional organizational strengths are required, along with excellent written and verbal communication skills. Must be proficient in Microsoft Word, Excel, and PowerPoint. EDUCATION - Required Degree/Diploma Obtained Program of Study High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses Education Requirements EDUCATION - Preferred Degree/Diploma Obtained Program of Study Educations Requirements LICENSURE - Required Certification Requirements CERTIFICATIONS/LICENSURE - Preferred EXPERIENCE - Required Minimum Years of Experience Type of Experience 2 Healthcare/Medical-Medical Secretary Additional Requirements EXPERIENCE - Preferred Minimum Years of Experience Type of Experience Additional Requirements SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Superior written and oral communication skills Exceptional customer service skills Ability to follow through with tasks to completion Strong organizational and problem-solving skills Ability to multitask in a fast paced environment Ability to effectively and accurately follow directions or instructions Ability to work collaboratively as part of a team; offers to help coworkers when needed Detail-oriented Ability to escalate issues appropriately Consistently displays a positive attitude towards one's work and work environment Strong computer skills Knowledge of healthcare industry including regulations and health insurance SKILLS - Preferred Experience with Epic preferred; Familiarity with medical terminology, preferred PHYSICAL WORKING CONDITIONS Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs). ENVIRONMENTAL WORKING CONDITIONS Located in a comfortable indoor area. Examples: executive, management and secretarial positions. HAZARDS OSHA Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR) Performance Mindset: Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow. Communication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically. Collaboration: Understands how one's work connects and intersects with other team member's work and HSS' goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback. Empowerment: Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager. Engagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team's engagement. Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.) Position Competencies Patient Service & Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently. Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions. Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups based on the office's protocol. Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary. Scheduling & Coordination: Schedules appointments and ancillary services accurately, following the provider's protocol as directed by the physician or office manager. Coordinates referral processes with accuracy and urgency. Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow. Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified. Billing/Chart Documentation: Manages check-out processes accurately, facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed). Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed. Ensures all information is collected from patients to ensure timely billing. Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams. Accurately scans patient records per hospital guidelines. Technical & Systems Proficiency: Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence. Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently. Learns and adapts to new systems, policies and technologies relevant to office operations. Office Workflow and Operational Efficiency: Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates. Takes initiative to resolve issues and assist colleagues. Adapts to workflow changes and supports team productivity. Fulfills a lead role in the office when covering for Office Manager during time off. Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $34.74 - $35.91. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Job Description Competencies/skills: Experience with Epic Medical Records System required; strong computer skills required as well Superior written and oral communication skills Exceptional customer service skills Ability to follow through with tasks to completion Strong organizational and problem-solving skills Ability to multitask in a fast-paced environment Ability to effectively and accurately follow directions or instructions Ability to work collaboratively as part of a team; offers to help coworkers when needed Detail-oriented Ability to escalate issues appropriately Consistently displays a positive attitude towards one's work and work environment Experience with surgical scheduling preferred Knowledge of healthcare and health insurance, required Familiarity with medical terminology and general office protocol required. The ability to type 45-60 words per minute and exceptional organizational strengths is required. Must be proficient in Microsoft Word, Excel, and PowerPoint. To qualify you must have a High School Diploma or equivalent (Associates Degree preferred) and at least two years of related MD office/healthcare experience. EDUCATION - Required Degree/Diploma Obtained Program of Study High School Diploma EDUCATION - Preferred Degree/Diploma Obtained Program of Study Bachelors LICENSURE - Required : None Certification Requirements CERTIFICATIONS/LICENSURE - Preferred EXPERIENCE - Required Minimum Years of Experience Type of Experience 0 Healthcare/Medical-Medical Secretary EXPERIENCE - Preferred Minimum Years of Experience Type of Experience 2 SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Superior written and oral communication skills Exceptional customer service skills Ability to follow through with tasks to completion Strong organizational and problem-solving skills Ability to multitask in a fast paced environment Ability to effectively and accurately follow directions or instructions Ability to work collaboratively as part of a team; offers to help coworkers when needed Detail-oriented Ability to escalate issues appropriately Consistently displays a positive attitude towards one's work and work environment Strong computer skills Performs accurate typing (e.g., 45-60 words per minute) SKILLS - Preferred Experience with Epic Familiarity with medical terminology Knowledge of healthcare and health insurance Prior medical office experience PHYSICAL WORKING CONDITIONS Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions. ENVIRONMENTAL WORKING CONDITIONS Located in a comfortable indoor area. Examples: executive, management and secretarial positions. HAZARDS OSHA Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR) Performance Mindset: Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow. Communication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically. Collaboration: Understands how one's work connects and intersects with other team member's work and HSS' goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback. Empowerment: Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager. Engagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team's engagement. Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.) Position Competencies Patient Service & Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently. Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions. Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups. Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary. Scheduling & Coordination: Schedules appointments and ancillary services accurately, following provider protocols and availability. Coordinates referral processes with accuracy and urgency. Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow. Billing/Chart Documentation: Manages check-out processes accurately, facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed). Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed. Ensures all information is collected from patients to ensure timely billing. Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams. Accurately scans patient records per hospital guidelines. Technical & Systems Proficiency: Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence. Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently. Learns and adapts to new systems, policies and technologies relevant to office operations. Office Workflow and Operational Efficiency: Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates. Takes initiative to resolve issues and assist colleagues. Adapts to workflow changes and supports team productivity. Fulfills a lead role in the office when covering for Office Manager during time off. Demonstrates accountability in job duties. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.