NextCare Urgent Care jobs in Cary, NC - 38 jobs

The Performance Improvement Manager - OHS oversees day-to-day clinical operations within occupational health services, partners with the Revenue Cycle Management (RCM) team, and leads training initiatives across OHS. This role ensures consistent performance across clinical staff, supports EMR optimization, and drives revenue recovery efforts. This position will play a critical role analyzing processes and performance within OHS to uncover inefficiencies and provide recommended improvements. DUTIES AND RESPONSIBILITIES: Serve as OHS operations subject matter expert and participate in leadership meetings. Lead Epic optimization for OHS service lines. Collaborates closely with internal stakeholders including Business Development, Customer Care, Center Managers, and Regional Directors to gather requirements, map current OHS processes, and develop optimized workflows Oversee development and delivery of OHS specific staff training content in collaboration with the training team. Help train OHS specific processes onsite at the Center (as needed). Create an optimized process and workflow to manage clinical staff certifications (e.g., DOT physicals, drug/alcohol testing) and support Center Managers in coordination with credentialing and human resources. Provide certifications as needed during OHS service line audits. Lead OHS service line related audits Lead performance improvement for eScreen metrics and Center of Excellence program. Administer employee enrollment and maintenance in the eScreen system. Provide real-time support to clinical staff for OHS operational issues. Manage CoWork system and vendor relationship for EPS billing Maximize EPS revenue recovery, focusing on aged accounts and denial prevention. Maintain open communication with Revenue Cycle and Clinic Leadership teams. OHS liaison between RCM to improve OHS billing practice. Coordinate with Regional Directors (RDOs) on delivery and problem solving of the OHS service line Coordinate with the OHS Medical Director to resolve client and clinical issues. Assist OHS Medical Director to ensure new provider hires complete work comp training curriculum. Manage and coordinate OHS equipment and EPS services and assist clinic staff to ensure consistent availability. Perform other duties as assigned. QUALIFICATIONS: Education (Preferred): Bachelor's degree in healthcare or management field of study or equivalent work experience within a healthcare setting. EPIC Certification Experience: At least 5 years of experience in OHS care delivery. At least 2 years of EPIC Experience (certification preferred). Skills: Process and results-oriented with strong analytical skills. Proven cross-functional collaboration and performance management. Excellent communication, presentation, and interpersonal skills. Proficient in MS Office (Excel, Word, PowerPoint). Self-directed, adaptable, and organized. Strong problem-solving and decision-making abilities. Effective time management and team coordination. Willingness to travel within region as needed. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS: While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, life, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds. WORK ENVIRONMENT: The work environment is mainly in office. While performing the essential functions of the job the employee may come into contact with a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, employee problems and varying or unpredictable situations. This position may be remote or in office with occasional travel to FastMed Centers.

**Background:** The healthcare industry faces many problems - affordability, substandard customer service and inconsistency in care quality, and is not designed around the customer needs, leading to a subpar service experience. Despite encouraging improvements in treatment innovation, the delivery of care is inconsistent, resulting in variations in the quality of care that further compound these problems. We must reimagine a system that is built around the needs of the people we serve with high-value solutions to these pain points. Baylor Scott and White Health (BSWH) is building a customer-focused strategy to solve these problems. We are innovating products and services as a part of Baylor Health Enterprises, an internal startup within the health system. The Customer Solutions team serves as a major growth engine for responsible for developing and launching new digital customer solutions. Customer Solutions generates growth from innovative "white space" opportunities, with a special emphasis on ideas that span digital and traditional in-person channels. The Customer Solutions team enjoys unparalleled access to the executives at BSWH, major investors, and cutting-edge startups across the industry. Entrepreneurial-minded candidates will find a challenging environment, a supportive team and an opportunity to develop a broad skillset while affecting meaningful change in health care. We are looking for people to join this exciting new team who are passionate problem solvers that want to develop a new paradigm to transform how customers are served. **Position Summary:** The Product Associate will be a critical member of the Muscle and Joint Care product team, responsible for overseeing its development and implementation. They will track key metrics and OKRs and troubleshoot any issues that may arise during the creation and commercialization process, and will be responsible for day-to-day product operations post-launch. This role requires a customer-focused, strategic, and tech-savvy communicator who strives to improve the healthcare experience for customers. The Product Associate will have a high visibility to the Customer Solutions leadership team. This is an exciting opportunity to be part of an innovative team that is changing the status quo in how a healthcare provider goes to market and provides an environment that stimulates professional growth. The products and services built by the Customer Solutions business will have a direct impact on solving the healthcare complexities and easing hardships endured by customers. - Hybrid position, will travel to Dallas, TX one week each month **_The pay range for this position is $34.58/hour (entry level qualifications) - $53.60/hour (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience._** **Jobs to Be Done:** 1. Execute the product roadmap to deliver solutions that are aligned with product strategy and organizational objectives - Participate in agile team to develop features and user stories, determine downstream operational and technical impacts as well as advocate for product needs - Set and execute sprint goals and communicate with leadership to ensure prioritization aligns with business objectives - Support project management processes including stakeholder training and communication, risk management, status updates and project plans. 2. Support the team in efficient product development - Collaborate with Product Manager to understand and support the development of the product vision, strategic product direction, and product roadmap. - Build detailed workflows based on the product roadmap - Support the Product Manager to work with internal stakeholders (e.g. digital, operations, finance) to understand use cases, assess costs and feasibility - Engage subject matter experts on the agile team to scope and define technical work to support the product roadmap and operational processes - Maintain a deep understanding of the problem space, competitors, and industry - Develop communications and materials to represent the product to stakeholders 3. Monitor and analyze performance to continually improve products - Actively identify and resolve issues and risks, communicating impact and recommended resolutions to leadership - Troubleshoot and resolve issues associated with technology, application, or product feature that impacts customer experience, by coordinating with the digital and in-person teams - Monitor, analyze, and report on product performance **Success Factors:** - Successful product releases which address a customer problem with a delightful customer experience - Structured approach to troubleshooting and escalating problems as they arise - Effective management of product development - Strong written and verbal communication skills, including developing presentations **Preferred Candidate Profile:** - Three to four years of professional experience in management consulting, digital product management, product operations, or similar roles in healthcare - Prior experience in a healthcare organization or health-related startup or tech-enabled services environment - Strong program management skills and ability to collaborate with multiple stakeholders to drive a process forward - Excellent organization and time management skills - Exhibits a growth-mindset; can be nimble, is able to continuously test, learn, iterate, and pivot to meet customer needs - Embraces ambiguity and thrives in a startup environment - Ability to travel to Dallas 1 week per month **BENEFITS** Our competitive benefits package includes the following + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - Bachelor's - EXPERIENCE - 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Eligibility on day 1 for all benefits + Dollar-for-dollar 401(k) match, up to 5% + Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more + Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level **Job Summary** + The Coder 2 is skilled in three or more types of outpatient, Profee, or low acuity inpatient coding. + The Coder 2 may code low acuity inpatients, one-time ancillary/series, emergency department, observation, day surgery, and/or professional fee, including evaluation and management (E/M) coding or profee surgery. + For professional fee coding, team members in this job code are proficient for inpatient and outpatient, for multi-specialties. + The Coder 2 uses the International Classification of Disease (ICD-10-CM, ICD-10-PCS), Healthcare Common Procedure Coding System (HCPCS), including Current Procedural Terminology (CPT), and other coding references. + These references ensure accurate coding and grouping of classification assignments (e.g., MS-DRG, APR-DRG, APC, etc.). + The Coder 2 will abstract and enter required data. The pay range for this position is $26.66 (entry-level qualifications) - $40.00 (more experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience. **Essential Functions of the Role** + Examines and interprets documentation from medical records and completes accurate coding of diagnosis, procedures and professional fees. + Reviews diagnostic and procedure codes and charges in the applicable documentation system to generate appropriate coding and billing. + Communicates with providers for missing documentation elements and offers guidance and education when needed. + Reconciles billing issues by formulating the rationale for rejecting and correcting inaccurate charges. + Works collaboratively with revenue cycle departments to ensure coding and edits are processed timely and accurately. + Reviews and edits charges. **Key Success Factors** + Sound knowledge of applicable rules, regulations, policies, laws and guidelines that impact the coding area. + Sound knowledge of transaction code sets, HIPAA requirements and other issues impacting the coding and abstracting function. + Sound knowledge of anatomy, physiology, and medical terminology. + Demonstrated proficiency of the use of computer applications, group software and Correct Coding Initiatives (CCI) edits. + Sound knowledge of ICD-10 diagnosis and procedural coding and Current Procedural Terminology (CPT) procedural coding. + Ability to interpret health record documentation to identify procedures and services for accurate code assignment. + Flexibility and adaptability while also balancing requirements and regulatory and accreditation guidelines that are non-negotiables. **Belonging Statement** We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. **QUALIFICATIONS** + EDUCATION - H.S. Diploma/GED Equivalent + EXPERIENCE - 2 Years of Experience + Must have ONE of the following coding certifications: + Cert Coding Specialist (CCS) + Cert Coding Specialist-Physician (CCS-P) + Cert Inpatient Coder (CIC) + Cert Interv Rad CV Coder (CIRCC) - Cert Outpatient Coder (COC) + Cert Professional Coder (CPC) + Reg Health Info Administrator (RHIA) + Reg Health Information Technician (RHIT). As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at FastMed. For the past 20 years FastMed has served as the front door of healthcare for our communities while continuing to expand our national footprint. Our mission is to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. What sets us apart is our Compassionate Hospitality philosophy, which blends the compassion of healthcare with the best-in-class standards of hospitality. POSITION SUMMARY What you'll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a FastMed clinic, providing exemplary customer service from check-in to check-out. This includes: Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers' needs and provide resolutions Guiding patient in registration processes, including verification of insurance Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible Assisting with patient feedback collection Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log What you'll bring to the table: A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years' experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge. Why you'll love working with us: FastMed believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you'll have access to several benefits, including but not limited to: Competitive pay with quarterly incentive plan Generous paid vacation & sick time that starts accruing on your first day with us Medical, dental, vision, and other wellness benefits 401(k) with company match By joining our team you will also have the opportunity to be a key contributor to our culture. This is the environment we create to engage with our patients and each other, and it is key to our mutual success. Our culture is best exemplified by our STAT values: Service: Our ultimate calling is to provide superior service to our patients, and to support our patient-facing team members in their quest to do this. Teamwork: We work collaboratively to achieve our common goals, as achieving them is dependent upon a sustained collective effort. Accountability: We perform the jobs that are assigned to us to the best of our abilities and in a manner that is consistent with the highest level of personal integrity. Transparency: We acknowledge our shortcomings immediately so that we can find new solutions that continuously improve the quality of the service we provide. A few requirements: Minimum two years' experience in customer service and medical front office setting is preferred APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!

The Financial Advisor II serves as a key financial resource on the corporate Financial Planning & Budgeting team and provides financial analysis required to support the goals and objectives of Baylor Scott and White (BSWH). **SALARY** The pay range for this position is $77,688/year (entry level qualifications) - $120,411.20/year (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience. **ESSENTIAL FUNCTIONS OF THE ROLE** Provides financial analysis to and serve as support for system leadership, regional and entity financial officers, and others as directed or required, to assist in the efficient and cost-effective operation of BSWH. Develops ad hoc and ongoing reporting as required/requested, utilizing BSWH systems which include Syntellis Axiom and Power B Produces reporting, including presentations, for annual operating budget, 5-year financial planning, current year rolling projection, and all other processes overseen. Conducts finance training for BSWH personnel as directed. Understands financial operations and works with all levels of finance, clinical management/personnel to ensure the accuracy of the analysis. Maintains professional growth through participation in educational programs and professional organizations and activities to maintain knowledge of current trends, practices, and developments. **KEY SUCCESS FACTORS** Healthcare finance experience (Particularly Hospital/Clinic Experience) Experience in financial planning and Budgeting Self-starter and able to work independently with minimal supervision Strong analytical abilities and presentation skills Intermediate to advanced excel skills Experience with enterprise financial systems (Syntellis Axiom experience preferred) Experience with data visualization software (Power BI experience preferred) **BENEFITS** - Our competitive benefits package includes the following Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 _Note: Benefits may vary based upon position type and/or level_ **QUALIFICATIONS** + EDUCATION - Bachelors Degree + EXPERIENCE - 3 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The BSWH FSSC Sr Software Developer under general supervision is responsible for software development, operations, maintenance, and front-end user web-based solution development. Responsible for the financial systems support and management of customer application database environments and user interface builds and reporting for all financial driven applications. The position responsibilities include all aspects of solution development, database development, maintenance and support in the financial services environment, tracking to ensure appropriate customer satisfaction levels are met. Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of the department applications, databases and financial systems. Performs special projects, identifying and solving database requirements, supporting users and other duties assigned. **Job Duties/Responsibilities:** + Builds new solutions and/or databases, identifies database requirements by interviewing customers; analyzing department applications, programming, and operations; evaluating existing systems and designing/developing proposed solutions/systems. + Maintains/manages existing solutions and databases to ensure accuracy, efficiency and operation practices are met. + Recommends solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications. + Implements revised or new systems by proposing specifications and flowcharts; recommending optimum access techniques; coordinating installation requirements. + Prepares users by conducting training; providing information; resolving problems. + Provides information by answering questions and requests. + Supports database functions by designing and coding utilities. + Provides reporting tools and solutions, building and maintaining as needed to meet user requirements + Maintains quality service by establishing and enforcing organization standards and policies and procedures ensuring integrity of data. + Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. + Contributes to team effort by accomplishing related results as needed. **Salary** + The pay range for this position is $47.05/hour ($97,864/year) for those with entry-level qualifications up to $72.93 ($151,694) for those highly experienced. The specific rate will depend upon the successful candidate's specific qualifications and prior experience. **Preferred Skills and Qualifications:** + Functional knowledge and understanding of ERP solutions and supporting applications. + Familiar with standard concepts, principles, practices and techniques used in administering complex databases and reporting tools + Development knowledge of MS Access, SQL, Oracle and other relational databases, and experience with development in healthcare environment\ + Coding and development knowledge of programs and applied development technologies include: Unix, SQL Server, Java, XML, HTML, ASP.net, VB.net, Python, Scripting highly desired **Preferred Style Requirements/Abilities:** + Promoting Process Improvement, + Problem Solving, + Presenting Technical Information, + Quality Focus, + Database Management, + Data Maintenance, + Attention to Detail **Minimum Qualifications** + EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification + EXPERIENCE - 5 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Finance & Program Management Associate serves as a key team player providing financial analysis and strategic planning support to the four pillars of the Digital Health space. **Responsibilities** - Serves as a strategic partner and liaison to enterprise Finance for departments in the Digital Health area - Recommends and implements process improvements related to strategic governance of resources - Provides operational assistance for the Digital Health team - Provides financial analysis for administrators, department directors, and others as required, to assist in the efficient and cost-effective operations of Digital Health - Assists in the preparation of operating and capital budget(s) for assigned areas - Provides ongoing budget cs actual revenue and expense variance analysis to department leaders - Prepares operating pro-formas for proposed new services/projects/capital as required - Develops and produces monthly Management Reports for delivery to senior leadership - Assists in identifying risks, issues, and opportunities **Preferred Qualifications** - Experience in investment banking, management consulting, or early-stage company FP&A preferred - Financial/operational experience preferred - Ability to collaborate and build partnerships across disciplines - Strong proficiency in Excel, PowerPoint - Strong listening skills and the ability to identify clear action items - Having a genuine curiosity about how things work and a desire to know the 'Why' behind things - Aptitude for analytical and creative thinking towards problem solving - Self-starter with a bias to action - Bachelor's degree in Finance, STEM, or related field - Excellent written, verbal, and presentation skills **Location** : Hybrid, Dallas + Will be onsite one week each month **Schedule** : Full Time, M-F **Benefits** Our competitive benefits package includes the following: - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - Bachelor's - EXPERIENCE - 2 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience. Responsibilities * Greet patients and visitors * Communicate wait times to patients and direct them accordingly * Obtain authorization, as needed, to process patients for services * Check in patients using appropriate patient management system * Explain all required forms to patients and ensure proper completion of all paperwork * Answer incoming telephone lines and direct the caller accordingly * Contact patients regarding appointment reminders, rescheduling, or cancellations. * Check out patients in appropriate patient management system and distribute records * File paperwork, medical records, and correspondence * Maintain inventory of office supplies and printed forms * Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms * Follow HIPAA guidelines and safety rules * Attend center staff meetings * Participate in initial and ongoing training as required * Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group * Assist Center Operations Director or other leader in managing daily administrative functions * Assist in maintaining a neat, clean, and orderly appearance throughout the facility * Use employer reporting tool to scan and distribute employer results and paperwork * Review clinician transcriptions and enter applicable charges via internal charge entry system. * Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: High School Diploma or GED Job-Related Experience * 6 months to 1 year * Working knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies * Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility * Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions * Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism * The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies * Demonstrated effective communication and interaction with employers, patients, providers, and other employees * Demonstrated ability to maintain working relationship with all levels of employees * Demonstrated excellent customer service skills * Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications * Ability to perform all aspects of front office operations * Drive to achieve or exceed established service standards Additional Data * 401(k) Retirement Plan with Employer Match * Medical, Vision, Prescription, Telehealth, & Dental Plans * Life & Disability Insurance * Paid Time Off & Extended Illness Days Offered * Colleague Referral Bonus Program * Tuition Reimbursement * Commuter Benefits * Dependent Care Spending Account * Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws

Job Description Job Purpose: The Epic Senior Analyst, Ambulatory is responsible for configuring, modifying, testing, and maintaining software applications. Coordinate all issues that arise during the project for the application area. Builds collaborative relationships with project leadership, business owners, clinical department users, and other corporate departments to facilitate usage and acceptance of the system. Be a mentor to other analysts and team members. Lead more difficult or larger scope projects. Essential Duties and Responsibilities Acting as the primary support contact for the Ambulatory application's end-users Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them Guiding workflow design, building and testing the system, and analyzing other technical issues associated with EPIC software Identifying and implementing request changes to the system Serving as a liaison between end users' workflow needs and EMR implementation staff Performing in a senior analyst role and teaching, training, and guiding analysts to solutions Maintaining regular communication with your vendor representatives including participating in weekly project team meetings Working with vendor representatives, organizations business community, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline. Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visit and other integrated sessions Participating in training and working with end users Troubleshooting problems and questions Reviewing the status of projects and issues on an ongoing basis with leadership Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones Taking ownership and leading projects involving multiple teams or team members Performing and completing build tasks in more difficult application areas Adhering to service level agreements in incident and task management Appropriately escalating issues to team lead and management Attending and participating in workgroup and steering meetings Preparing agendas and performing system demonstrations for stakeholders Reviewing and completing NoVA notes and upgrades within the project timelines Maintaining all applicable certifications and ensuring CEE's are up to date Translating operational requests into EMR build tasks Additional Duties and Responsibilities Accomplishes all tasks as assigned or become necessary Qualifications Education: Associates in Information Technology or Bachelor's Degree in Information Technology or related field, preferred At least 5 years Epic experience Training and Certification: Epic certification(s)/accreditation(s) is required in the primary application for the position Epic Care Ambulatory- Required Other certification examples would be Welcome EpicCare Link MyChart Healthy Planet/Compass Rose At least 1 or more additional certifications in application areas, Preferred Knowledge, Skills, and Abilities: Configures, modifies, tests, implements, maintains and supports applications software. Develops thorough application knowledge within specific areas of focus. Write and maintain system documentation. Understands the workflow and business requirements and has the ability to build/modify the system to meet business specifications. Thorough understanding of possible ramifications to business process as well as other system applications. Demonstrating flexibility with respect to changing end-user business needs The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others The ability to communicate information clearly and concisely with project leadership and subject matter experts. The ability and willingness to learn new software and systems Listening Attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures Being prepared and performing presentations and demonstrations for stakeholders and leadership in a way that can be easily understood Ability to independently hold workgroup sessions with multiple teams with prepared agendas and topics. Language Skills: Ability to communicate well in writing and in person. Ability to read and interpret common medical terminology and abbreviations. Expectation of Employee Adheres to company Policy and Procedures Maintains confidentiality of patient information as regard to HIPAA laws Acts as a role model within the corporate location and clinical centers Works as a team player Uses strong attention to detail Performs duties as workload necessitates Maintains company confidentiality in all areas Maintains a positive, respectful attitude, high team spirit and morale Uses tact in all personal interactions Demonstrates flexible and efficient time management and ability to prioritize workload Consistently reports to work on time for scheduled shift, prepared to perform duties of position Required OnCall time with rotating schedule and scope defined by management

Radiology Technologist up to $10k sign on bonus Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Radiologic Technologist & Medical Support Specialist performs routine will perform routine x-ray examinations in accordance with Concentra policies, practices, and procedures and applicable regulations under direct supervision of the treating clinician, as well as supports in other needed areas of the facility. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The RT MSS ensures that every patient is treated with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues. Responsibilities Radiologic Technologist Duties * Prepare patients for radiologic procedures. Escort patients to dressing and x-ray rooms, provide verbal and/or written instructions and assist patients in positioning body parts to be radiographed. Explain procedures and observe patients to ensure patient care, safety and comfort during the x-ray exam. * Operate radiologic equipment to produce images of the body for diagnostic purposes. Position radiologic equipment and adjust controls to set exposure time and distance according to specification of examination. Take x-rays following established radiologic requirements and regulations to ensure patient care and safety. * Use radiation safety measures and protection devices to ensure safety of patients and team members * Ensure radiologic equipment remains in working order. Report equipment malfunctions to Center Operations Director * Ensure all Radiology workflows are followed and all Radiology reports cross correctly to EMR * Follows documentation procedures and completes required documentation related to patient x-ray visit. * Maintain all x-ray equipment, including calibration, QA/QC procedures, and record keeping in accordance with current policy and procedures Medical Assistant Duties * Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing * Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing (in accordance with state regulations) * Perform rapid screening tests (influenza, strep, mono, glucose, etc.) * Assist providers during examination and treatment * Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed * Prepare and assist clinician with procedure set up and injury care * Apply bandages, dressings and splints as ordered by the treating clinician * Dispense medications and DME as ordered by the treating clinician in accordance with state regulations * Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center * Maintain supplies, clean rooms and equipment, and stock exam rooms * Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures * Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected * In partnership with center leadership, assist with patient flow and volume * Keep patients informed of expected wait times during all aspects of the center visit * Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping * Ensure accuracy in documentation * Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed * Follow HIPAA guidelines and safety rules * Attend center staff meetings or huddles as required * Assist in maintaining a neat, clean, and orderly appearance throughout the facility * Complete any applicable training including but not limited to clinical competency training that occurs monthly. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications * Education Level: High School Diploma or GED * Graduate of an accredited school of radiologic technology and applicable certification by the state in which employed. * Registered with The American Registry of Radiologic Technologists (ARRT) and has active and valid certification. * CPR/First Aid Certification Job-Related Experience * Customarily has at least six months or more of medical assistant experience with knowledge of medical procedures and medical terminology * Working knowledge of occupational medicine requirements (state specific) is preferred with prior medical office, healthcare and/or customer service-related experience. Job-Related Skills/Competencies * Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility * Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions * Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism * The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies * Able to communicate both verbally and in writing in a clear, and professional manner * Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues * Must participate in initial and ongoing training as required * Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection * Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Additional Data * 401(k) Retirement Plan with Employer Match * Medical, Vision, Prescription, Telehealth, & Dental Plans * Life & Disability Insurance * Paid Time Off & Extended Illness Days Offered * Colleague Referral Bonus Program * Tuition Reimbursement * Commuter Benefits * Dependent Care Spending Account * Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws. #LI-ES2

The Chief Medical Officer (CMO) plays a crucial role in managing our healthcare organization's clinical operations and ensuring the effective and efficient delivery of accessible high quality medical care. The CMO is responsible for direct medical oversight and provider supervision to assist in reducing variation in care delivery. The CMO provides leadership development as well as identification and implementation of training, compliance, and integration requirements. DUTIES AND RESPONSIBILITIES: Direct medical oversight and provider supervision to assist in reducing variation in care delivery Provides leadership development as well as identification and implementation of training, compliance, and integration requirements. Policy Development: Developing and implementing clinical policies and guidelines to ensure the highest standard of care Clinical Oversight: Overseeing clinical operations and ensuring compliance with regulations and standards Performance Analysis: Reviewing and analyzing data to track performance and identify areas for improvement Budget Management: Participating in budget planning and management for medical-related costs Patient Safety: Ensuring patient safety and satisfaction through the implementation of patient care services and processes Specific duties shall include, but not be limited to, the following Participate in hiring, onboarding, remediation, discipline and termination, as appropriate, of supervising physicians and advanced practice providers. Direct oversight and accountability in completion of chart review documents and complaint review. Renders medical care to all patients who present to the Urgent Care and/or Primary Care on all assigned shifts. Works at least 2 shifts per month at FastMed in either Urgent Care or Primary Care. Develop and maintain clear, current and relevant understanding of the clinic flow process and the effect new policies and/or procedures may have on the clinical staff and their efficiencies. Maintain first-hand knowledge of Clinic locations and staffing. Maintain and manage Practice documentation standards and norms. Determine whether providers and clinics have the resources and skills set to support new business opportunities. Analyze and prepare clinical complaints report quarterly or as otherwise scheduled for presentation at appropriate committees. Analyze developed clinical dashboard statistics and share information, summary evaluation and possible strategic solutions across leadership levels and disciplines. Keep abreast of statewide or regional health concerns and alerts and communicate them clearly and effectively to the Clinics to ensure the health and safety of the patients and Clinic staff alike. Be sensitive to and identify any risk management issues that need escalation and work collaboratively with the Chief Compliance Officer towards adequate resolution. Review and sign off on credentialing documents for new hires as well as other documents requiring review by Practice's compliance program. Aid in the development of on-boarding programs, identified areas of need and continuous quality improvement curriculum. Assist in acquisition and integration programs for providers. Leads the Quality Assurance Meeting to review and discuss patient care practices, identify potential issues, identify areas for improvement, and develop strategies to improve the quality of care delivered, and ensure patient safety. Is a member of the Clinical Steering Committee which makes decisions surrounding changes to clinical workflows and EHR optimization. Leads the Medical Advisory Board which makes companywide decisions surrounding appropriate medical care, improving efficiencies, and new initiatives for the company, such as the use of AI, billing and coding, use of Radiology, telemedicine scope of practice, and controlled substance audits. Is a member of the MIPS Committee which discusses the current state of quality metrics, creates initiatives to improve them, and develops appropriate documentation methods to record those metrics. Leads the clinical efforts of the Epic conversion from on-site to cloud maintenance. Advises on the expansion of Primary Care through the addition of hybrid Urgent Care and Primary Care locations. Guides clinical decisions on the advancement of Value Based Care. Oversee the Occupational Medicine, Primary Care, and Urgent Care departments and their directors. Works with the Infection Control Officer to decrease nosocomial infections, prevent the spread of disease, and improve outcomes. Meets with and provides updates to the Board of Directors concerning all things clinical, and leads initiatives requested by the board. Leads clinical efforts concerning Joint Commission and FastMed's recertification efforts. Other duties as assigned. QUALIFICATIONS: Education (Required): Medical Degree; MD or DO from an accredited medical school. Completion of a residency program in a chosen specialty, preferable Emergency Medicine or Primary Care. Experience & Requirements: A minimum of 5 years' clinical post-residency experience in direct and relevant patient care preferably in either the Urgent Care, Emergency Medicine or Primary Care setting. At least 5 years of experience in a management role with more than 5 direct reports. A current unrestricted state issued license to practice medicine. Board certified or board eligible by the American Board of Medical Specialties in his/her respective specialty. Familiarity with EHR and EMR systems. Demonstrated management, organizational and interpersonal skills. Ability to provide clinical leadership, foster teamwork, and guide medical staff, including doctors, nurses, and other healthcare professionals. Excellent communication skills to effectively liaise between medical staff and business administration Experience in transforming a health care business to keep pace with changing needs of communities and ability to set aspirational expectations and support the striving required to achieve them Strategic Planning: Involvement in developing strategic plans and goals for the organization Regulatory Knowledge: Staying up-to-date with healthcare regulations and ensuring compliance Reporting to this Position: • Supervisory Physicians • Provider Relations Specialist • Clinical Informaticist • OHS Director • Primary Care Clinical Director • Medical Advisory Board

Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at FastMed. For the past 20 years FastMed has served as the front door of healthcare for our communities while continuing to expand our national footprint. Our mission is to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. What sets us apart is our Compassionate Hospitality philosophy, which blends the compassion of healthcare with the best-in-class standards of hospitality. POSITION SUMMARY What you'll be doing: We are hiring an experienced Credentialing Specialist to be responsible for all aspects of payor enrollments, credentialing onboarding, re-credentialing with payors and the privileging process for all medical providers who provide patient care at FastMed Urgent Care and FastMed Primary Care in accordance with applicable regulatory agencies, state specific requirements, company policies and management service agreements. Responsible for ensuring providers are credentialed with all healthcare companies, plans and facility locations within our organization. Maintain up-to-date data for each provider in credentialing databases and online systems including licenses and certifications. What you'll bring to the table: High School diploma or equivalent; Associate degree preferred; Four (4) years of relevant payor enrollment experience required. Knowledge of MODIO credentialing software preferred. Certified Provider Credentialing Specialist (CPCS) and/or Provider Enrollment Specialist Certificate (PESC) preferred. Why you'll love working with us: FastMed believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team, you'll have access to several benefits, including but not limited to: Competitive pay with quarterly incentive plan Generous paid vacation & sick time that starts accruing on your first day with us Medical, dental, vision, and other wellness benefits 401(k) with company match Stipends for continuing medical education By joining our team, you will also have the opportunity to be a key contributor to our culture. This is the environment we create to engage with our patients and each other, and it is key to our mutual success. Our culture is best exemplified by our STAT values: Service: Our ultimate calling is to provide superior service to our patients, and to support our patient-facing team members in their quest to do this. Teamwork: We work collaboratively to achieve our common goals, as achieving them is dependent upon a sustained collective effort. Accountability: We perform the jobs that are assigned to us to the best of our abilities and in a manner that is consistent with the highest level of personal integrity. Transparency: We acknowledge our shortcomings immediately so that we can find new solutions that continuously improve the quality of the service we provide. A few requirements: Graduate of one of the following programs: Medical Assistant, Emergency Medical Technician (EMT-A only), Paramedic, or another relevant program; or possesses active Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA) designation Certification: BLS American Red Cross is required; American Safety Health Institute, or National Safety Council are preferred. APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As a Physical Therapist Float, your responsibilities include providing rehabilitative services for disabled, injured, and diseased patients within the center. You'll align with Concentra Medical Centers' Injury Process Management, their rehabilitation philosophy in occupational medicine, and relevant policies, practices, and regulations. Responsibilities * Ensure delivery of high quality patient care services * Perform direct patient care, including evaluation of muscle, skeletal, neurological and other physical problems * Support and encourage multidisciplinary coordination of treatment * Ensure proper documentation of patient care * Maintain professional standards through compliance with quality assurance policies/ procedures as well as applicable regulations and corporate policies * Implement effective communication with own and other departments' staff, with medical staff and patients to ensure coordinated efforts and provision of high quality service and optimal patient care * Demonstrate effective problem-solving and conflict-resolution abilities * Inform Administrator of department problems, needs and solutions in a timely manner * Plan, design, implement and interpret specific physical therapy treatment programs for patients to facilitate the patient's recovery and attainment of maximum physical potential * Educate patients in the proper care and use of supports and performance of exercise programs * Perform or delegate patient treatment to include modalities, therapeutic exercises, gait training and hydrotherapy * Follow appropriate documentation and reporting procedures * Secure prescription for each patient treated * Work closely with the physician to ensure comprehensive delivery of services and quality patient care * Assist marketing staff with tours as necessary * Take all necessary precautions to protect center assets and property against loss or waste through negligence or dishonesty * Participate in professional development by attending center meetings and outside educational seminars * Communicates with the Outcome Assurance Injury Coordinator or the Case Manager for each patient * Communication regarding the patients' objective progress, compliance with the program, compliance with attendance of scheduled appointments, the therapist's estimated time frame until discharged from therapy * Participates in clinical instruction of university occupational therapy and/or occupational therapist assistant students * Participates with the evaluation of the effectiveness of the rehabilitation quality management process and assist in new and improved processes * Ensures compliance with rules and regulations established by the relevant licensing, certification and accrediting bodies This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications * Bachelor's Degree from an accredited Physical Therapy program * Masters' Degree from an accredited Physical Therapy program, preferred * Ortho-outpatient experience, preferred * Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility * Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions * Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism * The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies * Demonstrated willingness to participate in initial and ongoing training as required.• * Demonstrated effective communication and interaction with employers, patients, providers and other employees Demonstrated ability to maintain working relationship with all levels of employees * Demonstrated excellent customer service skills * Demonstrated computer skills * Knowledge of common safety hazards and precautions to establish a safe work medical environment * Skill in developing and maintaining patient care records and writing reports * Skill in time management, planning and workload control * Skill in identifying problems and recommending solutions * Skill in developing and maintaining medical quality assurance and quality control standards * Skill in establishing and maintaining effective communication and working relationships with Management, patients, medical staff and the general public * Must successfully complete orientation and training as well as demonstrate competency in all required physical therapy tasks Additional Data * Generous paid time off (PTO) * Paid holidays * Paid sick/EID days * Set schedule * Flexible per diem opportunities* * Medical and prescription plans * Basic and enhanced dental and vision plans * Supplemental health benefits (accident, critical illness, hospital indemnity insurance) * LifeWorks employee assistance program * Company-funded HSA * Short-term disability * Pre-tax spending accounts (health care and dependent care FSA) * Training provided in our world-class occupational medicine process management model* * Medical experts panel (MEP) * Concentra CEU courses * New hire learning program * Occupational Health University * Leadership development program * Manual therapy certification * Yearly CEU stipend and CEU time * Tuition reimbursement * Professional On-demand Learning Modules* * Malpractice insurance* * Unmatched opportunities for advancement locally and nationally* * Traditional and Roth 401(k) with employer match* * Competitive salary* * Colleague referral bonus program* * Colleague discount program* * Life insurance/disability * Pre-tax spending accounts * Relocation assistance (when applicable) * Incentive/RVU bonus * Commuter benefits * Identity theft services * Company-paid long-term disability * External candidates: submit your application on concentra.com/careers * Current colleagues: visit the internal career portal on the main page of MyConcentra to apply * Accepting applications on an ongoing basis This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws. #LI-CV1

Position Summary Responsible for driving sales growth and retention in occupational health (EPS) and workers' compensation service lines. Collaborate with the Senior Business Development Manager to expand and retain accounts, develop market strategies, and meet revenue and volume goals. Coordinates with Center Managers and Regional Directors to resolve client issues and optimize performance. Duties and Responsibilities Execute targeted sales strategies by industry and account. Promote occupational medicine and workers' comp services. Meet revenue goals aligned with market sales plans. Acquire new business and implement retention strategies. Leverage data for competitive positioning and sales materials. Partner with Center Managers to enhance market performance. Build and manage a strong account portfolio. Conduct cold calls, generate leads, and set appointments. Represent FastMed brand and vision. Lead regional strategic planning and execution. Focus outreach within 5-7 miles of each center. Maintain competitive market intelligence. Forecast revenue and account growth. Participate in monthly performance reviews and planning. Develop and execute personal growth plans. Maintain accurate CRM records of sales activities. Collaborate with OHS Medical Director on client issues. Support local joint-venture strategies. Maintain open communication with clinic and operations leadership. Perform other duties as assigned. Experience, Skills and Education Results-driven, competitive, and detail-oriented. Strong communication, presentation, and interpersonal skills. Proficient in MS Office (Excel, Word, PowerPoint). Capable of cold calling, planning, and problem-solving. Adaptable, collaborative, and self-directed. Effective time management and performance tracking. EXPERIENCE: Bachelor's degree in healthcare or management field of study or equivalent work experience within a healthcare setting. 3-5+ years of experience in sales and territory management and/or healthcare setting. Managerial Demands While performing the essential functions of the job, the team member will be required to be available via cell phone during work hours, as well as before and after work hours and on weekends, to answer calls and concerns. Regular checking of FastMed email is required. Work Environment While performing the essential functions of the job the employee may be in office or work remotely dependent upon the company and/or department's policies. There are currently two positions open - one in Eastern North Carolina and one in Western North Carolina. While remote work is possible, candidate will be required to reside within North Carolina, preferably in the region applying to.

The Supervisor, Denial Resource Center provides direction regarding cases submitted to the Denial Resource Center (DRC) for clinical appeal. The Supervisor provides guidance to appeal writers and administrative assistants on daily workflow and ensures appropriate distribution of workload and cases. **ESSENTIAL FUNCTIONS OF THE ROLE** Supervises Denial Resource Center (DRC) RNs and Administrative Assistants through the monitoring of staff workload, developing staff assignments, and reviewing of productivity. Handles escalations from DRC RNs. Conducts quality reviews, advises with peer-to-peer appeals and denial research. Analyzes deadline report and worklists and assigns high priority, special cause accounts. Evaluates incoming cases for readiness for appeal and appropriate expertise assigned for appeal. Recommends and implements quality improvement initiatives Supports orientation of new staff and ongoing training Reviews cases for appropriateness for referral for external appeal such as ALJ, THHSC, VA complaints. Writes clinical appeals, as needed. Serves as a resource for staff related to complex accounts. Interfaces with Collectors, Administrative Assistants and Appeal Writers to assess effectiveness of work processes and acts upon opportunities for improvement with account handoffs and communication regarding cases. Serves as resource for IT and training on BSWH systems used in the DRC (e.g. Midas, AEOS, EPIC, Allscripts, PatCom, Nuance, Microsoft Office Suite, etc.). Prepares reports as assigned for use within the department and external customers. This includes but is not limited to routine reports for verifying status of accounts using MIDAS, TRAC, AEOS. **KEY SUCCESS FACTORS** Understands commercial and government regulations for reimbursement including, but not limited to: InterQual, RAC/MAC, Clinical Policy Bulletins, national and local coverage determinations, CMS admission status requirements, TJC conditions of participation, CMS appeals process, including Administrative Law Judge. Knowledge and understanding of nursing and patient care standards and procedures. Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care applicable to the area of assignment. Knowledge of medical terminology; principles and practices of health promotion, risk reduction, illness and disease prevention and management; medications and drugs, common dosages, their physical and physiological effects, and possible adverse reactions. Knowledge of medical and professional nursing ethics and patient privacy rights. Must be able to communicate thoughts clearly, both verbally and in writing. Interpersonal skills to interact with a wide-range of constituencies. Must have critical thinking and problem-solving skills. Ability to observe changes in the medical condition of patients and effectively communicate these changes to other nursing staff members and physicians/providers. Ability to provide age-specific, quality, patient-centered care to all patients through the nursing process and standards of nursing practice with sensitivity and respect for the diversity of human experience and to develop, evaluate, implement and, as necessary, modify a patient care plan to meet the needs of individual patients. Ability to make tactical decisions around the allocation and direction of the work of supervised employees using established guidelines, policies and/or procedures. Ability to make effective hiring and termination recommendations. Ability to train and evaluate performance of supervised staff. General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email. ACM or CCM license preferred. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - Associate's - MAJOR - Nursing - EXPERIENCE - 3 Years of Experience - CERTIFICATION/LICENSE/REGISTRATION - Registered Nurse (RN) As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Regional Director of Operations will oversee the management of all Center Managers in their designated region (please review locations at the end of this description), and as such, responsibilities include but are not limited to hiring, performance management, and successful development of the Center Managers on the Regional Director's team. The incumbent has frequent interaction and collaboration with Center Managers and Supervising Physicians to ensure each facility is staffed with competent, professional team members during scheduled hours of operation. The Regional Director oversees expense control and ensures effective management of clinic budgets as coordinated between Center Managers and Operations to ensure key metrics are achieved. DUTIES AND RESPONSIBILITIES: Day to day management of the Center Managers to ensure the following responsibilities are carried out and deliverables are met, including: Coaching, developing Center Managers and identify talent within the clinical operations roles for career growth Collaboration at the clinic level between clinic and provider staff to ensure clinics are operating as a unified team Meeting and adhering to P/L goals and expectations, including successful expense and vendor management. Effective staffing and scheduling, including assisting with scheduling and call outs as appropriate Successful hiring and onboarding of Center Managers Ongoing and meaningful development and one-on-one training to ensure proficiency with the Center Managers' job roles Performance management, including ongoing effective coaching and feedback Ensuring superior Patient Satisfaction as measured by Google Ratings Total Visits (Urgent Care, Primary Care, Workers' Compensation) Implements and manages Joint Commission standards and processes to ensure clinics are compliant Collaborates with medical leadership to resolve issues and identify opportunities to improve regional performance Assists with the implementation of new processes and programs as sponsored by FastMed across the organization, including serving as a resource for Finance & Accounting, IT, Marketing, and HR Department to deliver on company objectives and priorities Collaborates with Occupational Health Services to ensure service levels are met; assists with targeted retention and growth objectives Strive to embody FastMed's core values of STAT (Service, Teamwork, Accountability, Transparency) and embrace FastMed's philosophy of Compassionate Hospitality Leads the process of front desk collections and time of service payments Other duties as assigned QUALIFICATIONS: EDUCATION: Minimum of an Associate Degree is required. Bachelor's degree is preferred EXPERIENCE: 3 - 5 years of management experience in Urgent Care or other healthcare setting SKILLS: Process improvement experience required Ability to manage and resolve conflict Proficiency with critical thinking Computer proficiency in Windows based software Workflow management and process improvement Experience with electronic medical records (EMRs), EPIC preferred Experience with front and back office clinic operations This position is remote- must reside locally within Eastern North Carolina. The Regional Director will be required to visit (i.e., travel/drive to) centers in Eastern North Carolina locations included (but not limited to): Aberdeen, Clayton, Fayetteville, Garner, Goldsboro, Greenville, Kinston, Leland, Lumberton, Morehead City, Roanoke Rapids, Rockingham, Rocky Mount, Wilmington, Wilson and Zebulon. They must also be able to attend occasional meetings at the corporate offices in Durham, NC.

FastMed is one of the largest urgent care providers in North Carolina where we proudly serve 34 counts across the state at more than 50 locations. We aim to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. What sets us apart is our Compassionate Hospitality philosophy, which blends the compassion of healthcare with the best-in-class standards of hospitality. Job Responsibilities Obtain an adequate history and performs an appropriate physical examination for the presenting problem Order pertinent laboratory and radiographic studies as needed based on the initial evaluation Make appropriate therapeutic decisions in conjunction with the patient based on the information gathered. Administers appropriate medication or treatment as necessary. Minor surgical procedures We Offer Full Time Opportunities Flexible Scheduling Career growth & advancement Competitive salary with lucrative bonus potential Generous PTO package (accrual starts on day 1) Opportunity for career advancement CME stipend Medical, dental, vision, and other wellness benefits Attractive 401(k) with company match Experience: Graduate of an approved nurse practitioner or physician assistant school. Minimum of one-year experience in Emergency Medicine, Family Medicine, and/or Primary Care Medicine. Prior experience in an outpatient medical clinic or urgent care setting preferred. Requirements: BLS certification North Carolina Medical License Ability to be credentialed in North Carolina By joining our team, you will also have the opportunity to be a key contributor to our culture and values where we exemplify: Service, Teamwork, Accountability, Transparency APPLY TODAY and join us as we seek to accomplish our mission and live our company values.

The Information Systems Manager Clinical Platforms, manages a core functional team of IS professionals to deliver on architecture design, run-the business operations and projects while monitoring performance and driving personal development. The IS Manager of Clinical Platforms oversees the design, development, implementation, and support of the components of a complex set of systems that support BSWH clinical applications (including Epic). Epic platform support includes architecting and supporting the Epic IRIS database, mid-tier and presentation servers (Epic Print, Interconnect, Web, etc.), the Epic Cogito environment, and the end-user workstation environment including Citrix, Hyperdrive, and Slingshot. The IS Manager of Clinical Platforms will assist technical teams and leadership in defining, understanding, and implementing performant and efficient technology solutions for complex business needs according to vendor and customer requirements and corporate/departmental standards. The ideal candidate will have at least 10 years of relevant experience and possess an in-depth knowledge and understanding of the Epic technical platforms, and moderate familiarity with end-user computing devices, networking, and general data center and enterprise IT concepts. The ideal candidate will be a skilled project manager with the ability to articulate business needs and develop detailed specifications and project plans in conjunction with the team, ensure that milestones are tracked, and customer needs/expectations are met. The ideal candidate will possess exceptional problem solving/critical thinking skills combined with excellent interpersonal and relationship building skills, and the ability to effectively communicate with a diverse internal and external group of professionals. **Essential Responsibilities** + Provide leadership and guidance to a team of employees and contractors supporting the Epic Infrastructure and software. + Provide thought leadership and direction on new and emerging technology supporting Epic, clinical applications, and cloud technology. + Architect system configurations and infrastructure, and make decisions in-line with budget, supportability, and operational goals and objectives, as well as follow and develop best practices to drive standardization, operational excellence, stability, and reliability. + Work to continually modernize and innovate around technology. + Define procedures, processes, and requirements for clinical platforms (Epic, etc.), cloud, and IS. + Ensure appropriate controls (IS change management, audit, and compliance) are met for maintenance and administration of IS systems. + Ensure off hours systems support is provided as needed. + Ensure that any Service Level Agreements and Disaster Recovery plans for the enabling technologies are adequate and relevant. + Assist in development & implementation of multi-year technology strategy and continuous improvement strategy based on the identification of value opportunities. + Support the development of metrics to track the performance of enabling technologies used at Baylor Scott & White. + Accountable for streamlining and improving processes to simplify support and increase speed of service. **Salary** The pay range for this position is $54.88/hour ($114,150/year) for those with entry-level qualifications up to $85.07 ($176,945) for those highly experienced. The specific rate will depend upon the successful candidate's specific qualifications and prior experience. **Preferred Qualifications** + A minimum of 10 years of applicable, relevant Epic technical experience in the areas of ODBA, ECSA, or Cogito. + Strong familiarity and experience with enterprise IT technology and processes and end-user device technologies. + Ability to work well under pressure to meet deadlines, both independently and as a team member. + Be available for after-hours on-call as required for outages, issues, upgrades, and other off-hour IS changes. + Ability to advise and assist with system architecture design, sizing, and installation upgrades. + Ability to define roadmaps, project plans, and steps to implement new infrastructure within architectures. + Possess the relationship skills, cultural awareness, and organizational prowess required to work effectively in a large, highly matrixed organization. Capable of delivering results through a position of influence, not always from a position of authority. + Maintain industry relationships and look at all sources available to develop the best technology strategies. **Minimum Qualifications** + EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification + EXPERIENCE - 5 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues. Responsibilities * Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing * Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing * Perform rapid screening tests (influenza, strep, mono, glucose, etc.) * Assist providers during examination and treatment * Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed * Prepare and assist clinician with procedure set up and injury care * Apply bandages, dressings and splints as ordered by the treating clinician * Dispense medications and DME as ordered by the treating clinician in accordance with state regulations * Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center * Maintain supplies, clean rooms and equipment, and stock exam rooms * Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures * Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected * In partnership with center leadership, assist with patient flow and volume * Keep patients informed of expected wait times during all aspects of the center visit * Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping * Ensure accuracy in documentation * Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed * Follow HIPAA guidelines and safety rules * Attend center staff meetings or huddles as required * Assist in maintaining a neat, clean, and orderly appearance throughout the facility * Complete any applicable training including but not limited to clinical competency training that occurs monthly This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: Vocational/Technical/Business School * Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations) Job-Related Experience * Customarily has at least six months or more of medical assistant experience * Knowledge of medical procedures and medical terminology * Working knowledge of occupational medicine requirements (state specific) preferred Job-Related Skills/Competencies * Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility * Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions * Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism * The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies * Able to communicate both verbally and in writing in a clear, and professional manner * Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues * Must participate in initial and ongoing training as required * Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection * Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Additional Data * 401(k) Retirement Plan with Employer Match * Medical, Vision, Prescription, Telehealth, & Dental Plans * Life & Disability Insurance * Paid Time Off & Extended Illness Days Offered * Colleague Referral Bonus Program * Tuition Reimbursement * Commuter Benefits * Dependent Care Spending Account * Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws