Nextiva jobs - 54 jobs

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service , the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. As part of our growing creative and brand operations teams, we're looking for a Head of Design to own and elevate our visual identity across every touchpoint. As Head of Design, you will be the steward of Nextiva's visual identity. You'll lead and manage all graphic design efforts across print, digital, events, internal and external communications, ensuring consistency, creativity, and excellence across our brand expression. You will report to the Brand Leader and collaborate closely with product marketing, demand generation, sales, product, events, content, and other cross-functional teams. Key Responsibilities: Brand-Wide Visual Strategy & Oversight Maintain Nextiva's visual style and design standards across all mediums (digital, print, events, internal comms, etc.) Develop and evolve comprehensive brand guidelines and design systems to ensure visual consistency and brand integrity across teams Creative Execution & Project Leadership Oversee all graphic design projects from concept through execution and delivery - including marketing collateral, web/ digital materials, event assets, signage, presentations, sales materials, internal communications, and more Provide hands-on design work, while balancing oversight, quality control, and creative direction Team Management & Development Lead, mentor, and manage a team of designers, assigning tasks, providing feedback, ensuring high creative standards, and supporting professional growth Review and approve deliverables, ensuring consistency with brand standards, high quality, and timely delivery Cross-Functional Collaboration & Stakeholder Engagement Partner across marketing, sales product, content, events, and other internal stakeholders to understand project needs, define design requirements, and deliver creative solutions that align with business goals Translate strategic business and brand objectives into compelling visual assets and campaigns that resonate with customers, prospects, and internal teams Creative Direction & Innovation Stay up-to-date with design trends, tools, and best practices - applying that knowledge to keep Nextiva's brand fresh, modern, and relevant Experiment with new design approaches (motion graphics, infographics, video-ready assets, interactive design) where appropriate to elevate brand storytelling across channels Quality Assurance & Brand Consistency Ensure all design outputs meet high quality, brand-aligned standards - from typography, color, layout to final production (print and digital) Oversee preparation of files for print or digital publishing, liaise with vendors or internal teams as needed Project Management & Operational Discipline Manage multiple design projects simultaneously - balancing priorities, deadlines, resource management, and quality Provide clear estimates, timelines, asset tracking, and status updates to internal stakeholders and leadership as needed Qualifications & Skills: Significant professional experience (ideally 8+ years) in graphic design - preferably with both digital and print expertise in a fast-paced B2B or hi-tech environment Proven track record of building, owning, and executing brand-level design across multiple platforms and media Proficiency in standard design software (e.g. Adobe Creative Suite: Photoshop, Illustrator, InDesign; optionally motion/ video/ digital tools) and strong understanding of design fundamentals (typography, layout, color theory, composition) Strong leadership and team-management skills, with ability to mentor junior designers and foster a collaborative creative environment Excellent communication and presentation skills - able to articulate design decisions and rationales to stakeholders Strong organizational and project-management skills - able to juggle multiple priorities and meet deadlines under pressure Creative mindset, strategic thinking, attention to detail, and a passion for elevating brand identity through design Why You Should Apply: You'll own and shape the visual face of a fast-growing, innovative technology company based in Scottsdale - impacting how tens of thousands of customers and businesses perceive Nextiva You'll lead a talented team and collaborate across the organization, with the freedom to execute creative vision at scale You'll have the opportunity to work across a wide variety of mediums - from digital to print to events - building a comprehensive, cohesive brand presence You'll be part of a company culture that values innovation, collaboration, and “Amazing Service,” giving you the support and flexibility to do your best work Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . #LI-MP1 #LI-Onsite Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Account Executive, Commercial - East Role Overview The Commercial Account Executive is responsible for driving new logo acquisition and expansion revenue across mid-market and commercial customers in the Eastern U.S. This role focuses on selling 8x8's integrated UCaaS, CCaaS, and CX solutions, helping organizations modernize customer and employee communications. You will own the full sales cycle-from prospecting through close-building strong relationships with business and technical stakeholders while positioning 8x8 as a trusted strategic partner. How You'll Make an Impact Own and consistently achieve (or exceed) an annual sales quota within the Commercial segment. Drive net-new customer acquisition and expansion opportunities across contact center and unified communications buyers. Lead the end-to-end sales process, including discovery, solution alignment, demonstrations, commercial negotiations, and contract close. Position 8x8's CCaaS, UCaaS, and CX portfolio to address customer pain points and business outcomes, with a focus on scalability and measurable ROI. Develop and maintain strong relationships with key decision-makers, including Directors, VPs, and C-level executives. Collaborate cross-functionally with Sales Engineering, Channel Partners, Customer Success, and Marketing to deliver cohesive, customer-centric solutions. Build and execute territory and account plans to grow pipeline, forecast accurately, and expand market share in the East region. What You Bring 5+ years of B2B SaaS sales experience in a hunter or hybrid role, consistently meeting or exceeding quota. Proven success selling CCaaS, CX, UCaaS, or similar cloud-based communications solutions to Commercial or Mid-Market customers. Experience managing complex sales cycles involving multiple stakeholders and decision-makers. Strong discovery, consultative selling, and value-based messaging skills. Excellent relationship-building abilities with a track record of earning customer trust and long-term partnerships. Strong communication, presentation, and negotiation skills, with confidence engaging executive-level audiences. Self-motivated, highly organized, and comfortable operating autonomously in a fast-paced, high-growth environment. Preferred Qualifications Experience selling contact center solutions (cloud or hybrid) including voice, digital channels, analytics, or workforce engagement tools. Familiarity with CX, AI-driven customer engagement, or conversational AI capabilities within contact center platforms. Experience selling a full SaaS portfolio rather than point solutions. Background working with channel partners or regional ecosystems in the Eastern U.S. The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role. Salary Ranges: $97,500.00 - $162,500.00 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at *************** (Include “Reasonable Accommodation” in the subject line) Our Job Applicant Privacy Notice can be found here. Learn more on our company website at *********** follow our pages on LinkedIn, Twitter, Facebook and Instagram.

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Acting at the intersection of Finance, Data, Commissions, Sales Channel, and RevOps, the Director, Revenue Analytics & Incentive Strategy is responsible for improving overall quality of data inputs by working with upstream process owners, coordinating and optimizing cooperation among the 4 teams, and delivering value-creating insights into the effectiveness of incentive programs on driving desired behavior. The Director, Revenue Analytics & Incentive Strategy is expected to become a subject matter expert in the systems used among the teams and to champion the use of automation to drive operational efficiency. Help scale financial systems, analytics, and planning capabilities, empowering decision-makers across functions Build financial models from scratch as well as improve existing models Support operational leadership on capital allocation across our pricing and incentive levers for internal sellers and external partners Leverage operational and financial data to deliver meaningful analysis that informs decisions across teams Measure ROI and optimize incentives Develop frameworks for balancing growth vs profitability of channels Develop analytics to guide strategic decisions for the operational leadership team Apply business judgment and financial insights to assist with decision-making related to new initiatives, products, and business opportunities Drive projects that operationalize insights with an execution mindset - get the right things done Bring a growth mindset and strong technical curiosity to evolving tools and processes Support the broader finance organization with mentorship and skills transfer Measurable outcomes include: Increasing the frequency and quality of data flows between departments without human intervention by investigating and driving solutions for upstream issues Reducing process friction between teams by establishing and maintaining SLAs and communication processes that provide clarity and accountability Improving the cost effectiveness of incentive plans while maintaining quota-carrier satisfaction by demonstrating with data which incentives have optimal impact on results Growing the LTV/CAC with incremental initiatives that improve inputs from cost per opportunity to win rate to retention in cooperation with partners in Finance, Data, Commissions, Sales Channel, and RevOps Qualifications 10+ years of experience in Revenue Analytics, Finance, or Revenue Operations, with a focus on incentive design, forecasting, and performance management. Proven experience leading cross-functional teams across Finance, Sales, and Data. Advanced modeling skills and proficiency with analytical tools (e.g., Excel, SQL, BI platforms). Strong business judgment and the ability to communicate complex insights clearly to executives. Track record of driving automation and process improvement initiatives. Exceptional collaboration, leadership, and stakeholder management abilities. Bachelor's degree in Finance, Economics, Business Analytics, or related field; MBA or advanced degree preferred. The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role. Salary Ranges: $178,500.00 - $297,500.00 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at *************** (Include “Reasonable Accommodation” in the subject line) Our Job Applicant Privacy Notice can be found here. Learn more on our company website at *********** follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. We're currently looking for a Director of Strategic & Corporate Events The Director of Strategic & Corporate Events is responsible for setting and executing RingCentral's global strategy for strategic, corporate, and high-impact customer events. This role owns the event portfolio end-to-end from long-range planning and executive alignment through delivery, measurement, and optimization to ensuring events materially influence pipeline, revenue, customer engagement, and brand perception. This leader partners closely with executive leadership, Marketing, Sales, Business Development, Product, and regional teams to deliver scalable, repeatable, and measurable event programs that support RingCentral's growth priorities and go-to-market strategy. Key Responsibilities Strategic Leadership & Portfolio Ownership Own the global strategic and corporate events strategy, including flagship owned events, executive programs, customer conferences, and priority sponsored events. Develop and maintain a rolling 12-18 month enterprise event roadmap, aligned to corporate priorities, GTM motions, customer lifecycle stages, and regional needs. Define event charters, success criteria, and target audiences, ensuring each event has a clear purpose, differentiated value proposition, and measurable business outcome. Serve as the point of accountability for event performance, experience quality, and ROI. Executive & Cross-Functional Partnership Act as a trusted partner to senior leadership, aligning event strategy with company objectives and advising on where events can best influence pipeline, retention, and expansion. Partner with Marketing, Sales, Business Development, Product, and Customer Success to ensure events are fully integrated into broader campaigns and sales motions. Build and sustain strong relationships with internal and external stakeholders, proactively managing expectations and resolving competing priorities. Event Design, Experience & Delivery Lead the design and delivery of best-in-class event experiences that showcase RingCentral's products, innovation, and brand. Collaborate with Brand and Creative teams to develop compelling event environments, booth designs, and experiential moments that drive engagement and memorability. Oversee speaker strategy, including identification, recruitment, and preparation of executives, customers, and industry thought leaders; provide guidance on storytelling and content development. Ensure seamless onsite and virtual execution, with clear operational plans, staffing models, and contingency planning. Measurement, Analytics & Optimization Establish and own event KPIs and success metrics, spanning experience quality, engagement, and full-funnel impact (MQL, SQL, SAL, pipeline, revenue). Partner with Marketing Operations to deliver consistent reporting, insights, and executive-level readouts on event performance. Lead post-event analysis and retrospectives to capture learnings, optimize future programs, and continuously improve ROI and scalability. Financial & Vendor Management Own budgets for RingCentral-owned and strategic events, including forecasting, tracking, and optimization. Research and secure venues, negotiate contracts, and make data-driven decisions balancing cost, risk, and experience. Manage agency, vendor, and platform partners to ensure quality, efficiency, and alignment with strategic goals. Operational Excellence & Scale Build repeatable frameworks, processes, and playbooks that enable scale across regions and teams. Partner closely with regional marketing teams to support partner-led, industry-specific, and executive programs, including ancillary events and sales enablement. Identify opportunities to streamline tools, platforms, and workflows across the event ecosystem. Qualifications & Attributes 8-12+ years of experience leading strategic events and integrated marketing programs, preferably within high-growth B2B technology or SaaS. Proven experience owning large-scale, high-visibility events with direct pipeline and revenue impact. Strong background in virtual and hybrid events, ideally with RingCentral Events (formerly Hopin); bonus for experience running roadshow or multi-city customer conferences. High level of business and analytical acumen with the ability to interpret data, derive insights, and influence decision-making. Experience with event and marketing platforms (e.g., RingCentral Events, Chili Piper, mobile apps). Strategic thinker with the ability to zoom out for vision and zoom in for execution. Thrives in fast-paced, ambiguous environments; highly collaborative and proactive. Exceptional communication skills, including executive presence and stakeholder management. Demonstrated ability to operate effectively within a global, matrixed organization. Strong organizational, prioritization, and project management skills; able to manage multiple high-priority initiatives simultaneously. Sense of humor and resilience under pressure. Bachelor's degree required. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired, the compensation range for this position is between 115,000-164,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Senior Business Systems Analyst - Service Cloud We're seeking a solution-minded, senior-level Business Systems Analyst to play a key role in shaping and scaling our global service delivery systems using Salesforce Service Cloud. You will act as a strategic advisor and technical lead, partnering with executives and cross-functional stakeholders to drive innovation, automation, and operational excellence across Customer Support, Professional Services, and Revenue Operations. This is a high-impact role for someone with deep technical expertise, strategic thinking, and a track record of driving transformation using Salesforce. Your work will directly influence how customers experience onboarding, support, and long-term value from our products. Strategic Questions You'll Help Us Answer How do we scale post-sales onboarding globally with automation? How can we enable support teams to resolve tickets faster and with more intelligence? What technologies and service processes deliver the best customer outcomes? How do we align Service Cloud with broader quote-to-cash and renewal workflows? Key Responsibilities Lead the design, configuration, and continuous improvement of Salesforce Service Cloud for global customer operations. Serve as the functional and strategic owner of Service Cloud capabilities - including Case Management, Entitlements, Knowledge, CTI, Omni-Channel, and more. Translate complex business requirements into scalable, best-practice Salesforce solutions. Drive the development of advanced case routing, SLA automation, and escalation workflows. Optimize and expand self-service, knowledge base, and community support channels. Champion the use of Einstein features, including bots, recommendations, and analytics for smarter service delivery. Collaborate with Product, Engineering, Customer Care, and IT to ensure roadmap alignment and delivery. Act as a lead analyst and mentor to junior BSAs and support team members. Develop and maintain dashboards, health checks, and KPI reports to track performance and outcomes. Support and contribute to omnichannel service strategies (chat, phone, email, social). Evaluate and implement 3rd party solutions and Salesforce managed packages to extend platform functionality. Own change management, documentation, testing, and training to support end-user adoption. Stay ahead of Salesforce platform innovations and drive proof of concepts (POCs) to evaluate potential impact. Qualifications Required: 10+ years of experience as a Business Systems Analyst or Functional Consultant on the Salesforce platform. 5+ years of hands-on experience with Salesforce Service Cloud (including Case Management, Knowledge, Entitlements, Milestones, CTI, Chat). Proven expertise configuring Salesforce using Flows, Validation Rules, Omni-Channel, Page Layouts, and Permission Sets. Strong familiarity with Einstein, Prompt Builder, and Agentforce. Excellent communication skills: ability to translate technical solutions into business value. Strong project and stakeholder management abilities. Experience working in Agile/Scrum environments with product and engineering teams. Salesforce Administrator Certification Bachelor's degree in Business, Computer Science, MIS, or related technical field. Preferred: Salesforce Advanced Admin, App Builder, or Experience Cloud certifications. Experience with integration platforms and APIs. Familiarity with CPQ, Quote-to-Cash, or Subscription Billing platforms. Background in SaaS or global customer operations environments. Work Environment Flexible remote or hybrid work model. Culture of continuous learning and Salesforce certification support. Collaborative team with a passion for delivering exceptional customer experiences. The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role. Salary Ranges: $102,000.00 - $170,000.00 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at *************** (Include “Reasonable Accommodation” in the subject line) Our Job Applicant Privacy Notice can be found here. Learn more on our company website at *********** follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. About the Role: The Operations Engineer is responsible for the implementation, optimization, and reliability of Ooma's Linux-based production infrastructure. This role works independently on complex system issues, applies sound technical judgment to production challenges, and contributes to the design and improvement of operational processes and automation frameworks. Operating within established infrastructure architecture, the Operations Engineer plays a key role in ensuring system performance, availability, and scalability while collaborating closely with senior engineers and cross-functional partners. What You'll Do: Systems Engineering & Operations Design, implement, and maintain Linux-based systems supporting production services in on-prem data center environments. Independently troubleshoot complex system, virtualization, and performance issues, applying root-cause analysis and corrective action planning. Install, configure, and optimize Linux distributions, system services, and virtualization platforms (KVM). Reliability & Incident Management Serve as a technical lead for production incidents, driving resolution efforts and contributing to post-incident reviews and preventive improvements. Monitor system health, performance, and capacity using observability tools and make informed recommendations for optimization. Automation & Continuous Improvement Contribute to the development of automation, configuration management standards, and operational tooling. Identify opportunities to reduce operational toil and improve system reliability through process and tooling enhancements. Cross-Team Collaboration Partner with application, platform, and development teams to support production services and infrastructure needs. Provide technical input into infrastructure enhancements and operational best practices. Documentation & Knowledge Sharing Maintain system documentation, procedures, and runbooks to support consistent operations and knowledge transfer. Experience We're Looking For: Must have 3-5 years of experience in Linux systems administration, infrastructure operations, or related engineering roles. Strong hands-on experience with Linux system troubleshooting, performance analysis and optimization required. Must have experience operating in on-premises data center environments. Familiarity with monitoring, observability, and configuration management tools. Working knowledge of KVM-based hypervisors; OpenNebula experience preferred. Proficiency in shell scripting (Bash); Python or similar scripting languages a plus. Demonstrated ability to exercise independent judgment in diagnosing issues and implementing technical solutions. Excellent documentation and communication skills. Experience with containers and container runtimes strongly perferred; Kubernetes exposure a plus. Basic networking troubleshooting experience #LI-CC1 What We Offer: Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks. Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO's or a PPO with a HDHP (including HSA, which Ooma helps fund) Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability) FSA Healthcare & Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs). United States Pay Range$102,000-$135,000 USD

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Responsibilities Manage and maintain the customer relationship post-deployment for Customers continued growth and success. Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution. Provide guidance on hosted voice configurations, call center design and end-points. Complete configuration, implementation and testing of 8x8 services. Provide advice to our customers on the configuration of IP networks to best facilitate VoIP. Complete detailed design documentation (call flows, user information, call management features). Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions. Provide best practice recommendations around CCaaS and UCaaS builds and design. Meet with sales and deployment teams to gather critical account information. Qualifications Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration. 3+ years' experience in a consultative capacity for UC and CC systems preferably with cloud-based experience. SIP knowledge is a plus. Working knowledge of routers, switches, and other network components. Ability to manage multiple projects simultaneously with strong planning and organizational skills. Excellent interpersonal skills demonstrated in a customer facing environment Able to travel up to 25% Flexible schedule to accommodate travel and off-hour delivery requirements The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role. Salary Ranges: $73,500.00 - $122,500.00 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at *************** (Include “Reasonable Accommodation” in the subject line) Our Job Applicant Privacy Notice can be found here. Learn more on our company website at *********** follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction- giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. This is where you and your skills come in. We're currently looking for: Responsible for designing and building RingCentral's core voice service and integration with RingCentral's platforms to extend the capabilities of our service to accommodate scale, availability, compliance, and to improve performance and efficiency of our voice and integration services. To succeed in this role you must meet the following requirements: Develop and maintain the architectural framework for telecommunication systems ensuring availability, scalability, reliability and security Design and create VoIP services to integrate with Ringcentral Platform Create new designs, architectures, standards, and methods for large-scale distributed telecom infrastructure Configure and troubleshoot SBCs and Various call routing platforms Be an expert integrator into our platforms, helping platform teams to shape our architecture Contribute to our deployment and automation tools to efficiently detect, address, and prevent problems Implement, support and improve Telecom Fraud Detection services and methodology Debug problems at scale for our mission critical services, and help our platforms and operations teams to implement lasting fixes Perform interoperability testing with VoIP vendors Build automation using industry tools to deploy and scale services Improve performance of the services while managing related cost (COGS) and maintain compliance guardrails Provide multi-layered technical expertise for next generation initiatives Engage in training and mentoring to help develop other engineer Lead and manage engineers on per project basis Be a part of our on-call rotation, which is a responsibility you'll share with your engineering teams around the world Desired Qualifications: U.S. Master's degree in Computer Science, Networking/System Administration or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor's degree or equivalent in Computer Science, Networking/System Administration or a related field plus five (5) years of related experience, is required. Experience with SIP messaging; SIP trunking; VoIP infrastructure; at least two of the following SBC vendors: Ribbon, Acme, Sansay or Freeswitch; Infrastructure as a Code (IaC) for managing cloud-based telecom infrastructure; deploying CI/CD pipelines using one of the following: Terraform, Ansible, or Puppet; managing code repositories for version control & collaborating changes; at least one of the following cloud providers: Azure, AWS or GCP; Kubernetes; Docker; one of the following languages: Python, Bash or Go; SQL; Telecom compliance; E911; implementing toll fraud migration tools; at least one of the following mirroring and monitoring tools: Homer, VoIP Monitor, or Oracle OCOM; network routing, switching and Firewall; BGP, MPLS and IPSec; Scaled Agile Framework (SAFe); and Scrum is required. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Wellness programs including 1:1 coaching and meditation guidance Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Parental support for children with developmental and learning disabilities Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This posting is pursuant to and is in compliance with the applicable federal rules of the U.S. Department of Labor regulations. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role.

Job Description Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service , the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. We are seeking a highly motivated and data-driven Senior Revenue Operations Manager to support the strategic growth of our Mid-Market / Platform segments, consisting of both new business and upsell/retention motions. This role serves as an essential partner to sales leadership and cross-functional stakeholders and is responsible for building scalable RevOps foundations, delivering actionable insights, and ensuring alignment across go-to-market functions. The ideal candidate thrives in a builder environment, brings experience supporting complex sales motions, and can translate ambiguity into clear, repeatable operating models while leveraging automation and AI to increase productivity and impact. Responsibilities Own the end-to-end customer journey, aligning teams, processes, technology, data, and reporting across the spectrum Lead as well as support the evolution of processes and GTM strategy in collaboration with business unit leadership Provide day-to-day support to sales leaders and managers with tools, data, and processes to enable rep productivity and segment growth Enable data-driven decisions by enhancing visibility into funnel metrics, customer health, and retention Align GTM teams around shared processes, KPIs, and systems to improve operational leverage Build and maintain accurate and actionable sales reports and dashboards using Salesforce and Sigma (or similar BI tools) Analyze sales performance data to identify trends and recommend actionable insights for driving growth and efficiency Support regular operating cadences including weekly forecasts, pipeline reviews, and monthly/quarterly business reviews Partner with Sales Managers to drive adoption of reporting tools, systems, and standardized processes Assist in quota setting, capacity planning, and monitoring key sales performance metrics Collaborate cross-functionally to support strategic initiatives and ad hoc projects Leverage automation and AI where appropriate to reduce manual effort and shift focus toward higher-value strategic work Qualifications Demonstrated experience building Revenue Operations foundations from scratch, including processes, reporting, forecasting, and system alignment Demonstrated experience leading cross-functional transformation involving partners such as Sales Enablement, Finance, and Marketing Operations 7+ years of experience in Revenue Operations, Sales Operations, or a closely related GTM operations role supporting complex B2B sales motions Demonstrated success supporting complex sales motions utilizing MEDDPICC or a similar sales methodology Experience supporting both new business and upsell/retention motions Strong analytical skills with a deep understanding of sales metrics and customer journey dynamics Proven ability to take high-level direction and convert it into streamlined, scalable system and process builds Advanced proficiency with Salesforce; experience with Sigma, Power BI, Tableau, or similar analytics tools High proficiency in Excel, including pivot tables, advanced formulas, and data visualization Strong communication skills with the ability to distill complex information into clear, actionable insights Highly organized, adaptable, and able to manage multiple projects in a fast-paced, evolving environment Curiosity and applied experience using AI or automation to increase productivity and operational leverage A collaborative, growth-minded team player eager to learn and contribute across functions Bachelor's Degree Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $100,000 - $160,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸️ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . #LI-MS1 #LI-Remote Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. About the Role: We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. In this role, you will play a key part in supporting our sales representatives by processing orders efficiently and responding to customer and prospect inquiries with professionalism and care. The ideal candidate is a collaborative professional with a solid understanding of sales operations and customer service best practices. You thrive in a team environment, bring strong interpersonal skills, and take pride in building positive customer relationships while ensuring smooth day-to-day sales operations. **This position is a temporary role with the possibility of becoming regular, full-time.** What You'll Do: Process sales orders accurately and in a timely manner Perform order entry and related administrative tasks Handle 20 or more telephone orders per day with confidence and professionalism Provide troubleshooting assistance for customer orders, account status inquiries, and related issues Supply data, reports, and guidance to support the sales team's success Stay informed on new product and feature launches and help ensure the sales team is aligned Review pending orders and customer-specific requests to deliver an excellent customer experience Experience We're Looking For: Fluency in French (required) Proficiency in Microsoft Excel Strong understanding of sales principles and customer service practices Excellent written and verbal communication skills Strong analytical, organizational, and multitasking abilities A collaborative, team-oriented mindset with strong motivational skills High School Diploma required College degree preferred, but not required Excellent 10-key and typing accuracy Compensation for this role begins at $20/hr Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs). United States Pay Range$20-$20 USD

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Professional Services Solution Architect 8x8, Inc. is seeking an experienced Professional Services (PS) Solutions Architect to define and help create value added solutions for our business customers using our award winning hosted UCaaS, CCaaS, and CPaaS solutions. Your solutions development experience, call center and telecom industry knowledge, and strong customer presence, will help 8x8 expand our industry share of hosted unified communications for business customers. Job Description: You will be responsible for working closely with our customers and sales teams to craft unique customized solutions which enhance 8x8 products and services to meet customer's requirements based on a mutually agreeable statement of work (SOW). The ideal candidate will have experience scoping the effort and generating a SOW based on customer requirements to implement a customized solution utilizing a vendor's hosted services, products, API's, and software development tools. Responsibilities: Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities Collect project requirements from customers through remote interviews Create SOWs, including cost estimates, based on the customer requirements Work with our development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, API's, and 3rd party software development tools as required Design and prototyping software development projects as required and be responsible for the quality of work produced Help to manage the customer's deployment of 8x8 services and solutions as specified in SOW Present 8x8 services and customized solutions to customers, including executives and end-users Meet or exceed P&L goals for professional services Qualifications: Knowledge in: Web application architecture and technologies Database such as SQL Server, Oracle or MySQL Unified Communications, VOIP, and Contact Center technologies Integrations between communications platforms and third-party applications using Rest APIs Experience in a PS consulting, sales engineering, and/or technical project management position for a vendor's telecom, cloud services, and/or contact center services Industry expertise with contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS) Programming experience with any of these - PHP, Python, .NET Bachelor's degree in a technical field and/or comparable industry certifications and experience Experience in customer facing roles (5+ years) Excellent verbal and written communication skills for all levels of the organization including executive level A driven individual who sets aggressive personal goals and executes on them Strong organizational and time management skills Team player who can make can difference The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role. Salary Ranges: $115,875.00 - $193,125.00 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at *************** (Include “Reasonable Accommodation” in the subject line) Our Job Applicant Privacy Notice can be found here. Learn more on our company website at *********** follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service , the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Nextiva is looking for a Director of Solutions Consulting to lead a team of senior Solutions Consultants supporting strategic, BPO, and expansion opportunities across our Unified Customer Experience platform, spanning UCaaS, CCaaS, CX workflows, and AI-driven capabilities. In this role, you'll partner closely with Sales, Service Delivery, and cross-functional leaders to guide complex, multi-stakeholder customer engagements. You'll lead from the front-coaching seasoned consultants, supporting high-visibility deals, and helping customers connect voice, contact center, digital channels, and AI into cohesive CX solutions. What You'll Do Lead and develop a team of senior Solutions Consultants Support complex sales and expansion cycles for strategic and BPO accounts Act as an executive-level partner on high-visibility customer engagements Guide customer conversations across UCaaS, CCaaS, CX, and AI use cases Translate technical capabilities into clear business value for executives Partner with Sales, Product, Service Delivery, and Customer Success Operate effectively in a fast-changing, low-process environment What We're Looking For 3+ years leading Solutions Consultants or Sales Engineers in B2B SaaS Experience spanning UCaaS, CCaaS, and/or CX platforms Strong executive presence and customer-facing communication skills Experience supporting complex, multi-stakeholder deals Comfort working across both new logo and expansion opportunities Ability to thrive in ambiguity and lead through change Required travel up to 25% of the time Why Nextiva Nextiva is evolving rapidly as we scale our Unified CX platform up-market. This role offers the opportunity to lead a highly visible team, influence how complex deals are supported, and help shape the future of our Solutions Consulting organization. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $190,000 - $290,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . #LI-SP1 #LI-Remote Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service , the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. We are seeking a highly motivated and data-driven Senior Revenue Operations Specialist to support the strategic growth of our Small Business segment, consisting of both new business and upsell/retention motions. This segment operates with a high-velocity, transactional sales motion, where single-call closes are common and speed-to-lead is critical. This role will serve as an essential partner to the sales teams and will be responsible for providing critical data insights, driving operational efficiencies, and ensuring alignment across go-to-market functions. While foundational tools and processes exist, this is a builder role requiring the ability to strengthen data foundations, improve process consistency, and unlock additional capacity through smarter use of systems and automation. The ideal candidate will have a strong ability to optimize fast-paced sales processes, drive performance insights, and collaborate cross-functionally to unlock scalable growth opportunities-while demonstrating curiosity and fluency in leveraging AI and automation to reduce manual effort and elevate strategic impact. Responsibilities: Own the high-level customer journey from lead to advocate, aligning teams, processes, technology, data, and reporting across this spectrum, with formal responsibility beginning at lead creation in the system Lead and support the evolution of Small Business processes and GTM strategy in collaboration with business unit leadership Provide day-to-day operational support to sales leaders and managers with tools, data, and processes to enable rep productivity and segment growth in a high-velocity environment Enable data-driven decision-making by enhancing visibility into funnel metrics, pipeline movement, customer health, and retention Align GTM teams around shared processes, KPIs, and systems, helping establish consistent definitions and a single source of truth Build, maintain, and enhance accurate and actionable Salesforce reporting and dashboards, partnering with BI as needed to extend analytical depth Analyze sales performance data to identify trends, surface risks early, and recommend actionable improvements to close rates, efficiency, and throughput Support regular reporting cadences, including daily and weekly performance monitoring, forecasting inputs, and monthly/quarterly reviews Partner with Sales Managers to drive adoption of reporting tools, system workflows, and standardized processes, identifying opportunities to simplify and reduce friction Assist in quota setting, capacity planning, and monitoring key Small Business performance metrics Collaborate cross-functionally to support process improvements, system enhancements, data hygiene initiatives, and ad hoc projects Leverage AI-enabled analysis and automation where appropriate to reduce manual effort and shift focus toward higher-value strategic work, while recognizing that strong data foundations and process design are prerequisites to effective automation Qualifications 5+ years of experience in Sales Operations, Revenue Operations, Business Analysis, or a related role Demonstrated success supporting a high-velocity sales motion, including transactional or single-call close environments (B2B or B2C acceptable) Experience supporting both new business and upsell/retention motions Strong analytical skills with a deep understanding of sales metrics, funnel dynamics, and customer journey performance Proven ability to build or rebuild foundational processes, reporting, and data structures in environments that are not fully mature Comfort operating across strategy and execution, with the ability to reduce manual analysis and redirect effort toward insight and action Ability to take high-level direction and convert it into streamlined, scalable system and process builds Excellent communication skills, with the ability to translate complex data into clear, actionable recommendations Proficiency with Salesforce (required), analytics tools such as Sigma, Power BI, Tableau, or similar, and Excel (pivot tables, advanced formulas, data visualization) Familiarity with sales engagement, enrichment, or routing tools (e.g., Outreach, Salesloft, Gong, ZoomInfo, LeanData, RingLead) is a plus Demonstrated curiosity and working knowledge of AI or automation tools, particularly for accelerating analysis and reporting (expert-level AI experience not required) A collaborative, team-oriented mindset with a strong sense of ownership and accountability Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . #LI-MS1 #LI-Hybrid Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service , the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. The Business Development Representative role is the launchpad for a successful career in high-tech sales. This is an entry-level, high-impact position designed to provide hands-on sales experience, extensive training, and clear pathways for advancement within Nextiva's Inside Sales organization. As a BDR, you will master the fundamentals of outbound prospecting, qualification, and consultative selling. Through our comprehensive training program and ongoing coaching, you will develop elite sales skills, gain expertise in Salesforce, and build a strong foundation for a long-term sales career. About the Role: Identify and qualify sales opportunities through a 100% outbound motion Engage prospects through cold calling, email outreach, and social selling Qualify leads using the SPICED methodology Consistently manage daily activities to meet lead volume and pipeline generation targets Proactively learn and articulate the value of Nextiva's products and services Partner with Account Executives to drive top-of-funnel activity and support revenue growth About You: 1 or more years of direct or inside sales experience preferred Experience in SaaS, CRM, Platform Sales, Technology, or related industries Familiarity with Salesforce or similar CRM platforms is preferred Tech savvy and energized by learning new tools and solutions Curious about business challenges and motivated to help organizations succeed Highly organized with strong attention to detail Energetic, engaging, and able to quickly build rapport and trust Coachable, adaptable, and eager to learn quickly A clear and confident communicator with strong verbal and written skills Driven, competitive, and resilient, with a strong work ethic and high grit A problem solver who thinks on your feet and thrives in a fast-paced environment Results oriented with a genuine desire to win and exceed expectations Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Take a quick tour of Nextiva HQ in Scottsdale, AZ and see where Amazing happens!🚀 Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . #LI-SP1 #LI-Onsite Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service , the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. We're looking for a Growth Marketing Specialist to help us test, launch, and scale outbound and digital campaigns that drive pipeline. You'll be hands-on with tools, fast-moving with experiments, and focused on results over fluff. This isn't a content-only role. You'll be in the weeds helping with outbound email, paid tests, landing page builds, and performance tracking. If you love trying new things, shipping fast, and getting smarter with every test-you'll thrive here. What You'll Bring 1-3 years of marketing experience, preferably in B2B, SaaS, or agency Strong attention to detail and a bias for action Familiarity with outbound, email marketing, or paid social tools Comfortable working in spreadsheets and learning new tools fast Solid writing skills-you can keep things clear, concise, and conversion-focused Excitement to test, learn, and grow your skills quickly Bonus Points If You Have Used tools like Outreach, Warmly, HubSpot, Clay, or Wordpress Experience with A/B testing and tracking performance metrics Past exposure to sales development or demand gen teams Why This Role Matters You'll be part of a lean team with room to take ownership. Your campaigns will directly impact revenue-and you'll see the results quickly. It's the perfect role for someone who wants to build real growth chops in a no-fluff, get-stuff-done environment. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . #LI-MP1 #LI-Onsite Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service , the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. As a Product Marketing Manager, you will be the driving force that turns this complex vision into simple, compelling market narratives. You will operate at the intersection of product, brand, and GTM strategy, balancing the monumental task of category creation with accelerating the growth of our existing high-value portfolio. This role is about defining how the world understands the future of CX. What You'll Do: Positioning & Narrative Development Own the product story - from market insight to messaging to launch. Build positioning that clearly differentiates Nextiva in the era of Agentic CX. Create persona-based frameworks that fuel campaigns, sales conversations, and thought leadership. Partner with Brand and Growth Marketing to turn capabilities into stories that connect emotionally and commercially. Go-to-Market Leadership Lead GTM planning for launches and feature releases, ensuring every team - from Sales to Success - is ready to win. Define launch goals, success metrics, and feedback loops that accelerate learning. Collaborate with Product to shape roadmaps based on market signal and storytelling opportunities. Portfolio Growth & Adoption Drive awareness and adoption across Nextiva's current portfolio - refining positioning, packaging, and messaging to highlight evolving value. Partner with Product and Growth Marketing to identify opportunities for expansion, cross-sell, and retention. Ensure every product and feature ladders up to the Agentic CX vision and system-of-record strategy. Market & Competitive Intelligence Keep a pulse on trends, customer needs, and competitive shifts - and use those insights to evolve messaging and strategy. Build and maintain competitive battlecards, win/loss insights, and messaging updates for field teams. Sales Enablement & Impact Partner with the Sales Enablement team to bring the product story to life across the field. Build story-driven content - decks, demos, one-pagers, and objection guides - that help sellers win. Align on programs that make every rep fluent in our message and confident in the value we deliver. Voice of the Customer Partner with Product, Customer Success, and Marketing to bring customer stories and insights into every launch. Use data, feedback, and proof points to refine our message and strengthen credibility. Who You Are: You craft stories that shift perception and create demand. You translate complex technology into clear, human narratives. You think in systems - connecting product truth, market position, and go-to-market motion. You see AI and CX as levers for better business outcomes. You work where strategy meets execution, alongside product and sales. You blend creativity and rigor. You move fast, stay curious, and care deeply about impact. What Success Looks Like: Messaging that sharpens our position and defines the category. Launches that drive awareness, adoption, and revenue impact. A portfolio energized through clear storytelling and market momentum. Sales teams fluent in our story - confident, aligned, and effective. Every launch fuels the next with sharper insight, stronger execution and bigger impact. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . #LI-MP1 #LI-Onsite Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service , the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Nextiva is seeking a hands on, experienced, and visionary Engineering Manager to lead our AI Agents team within the Data & Intelligence Platform group. You will be responsible for leading a team that develops intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva's next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences. Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision. Key Responsibilities Team Leadership & Development: Lead, mentor, and grow a team of AI Software Engineers. Foster a culture of innovation, collaboration, and continuous learning. Provide technical guidance and career development support. Technical Oversight: Oversee the design, development, and deployment of AI agents for Nextiva's products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Ensure delivery of high-quality, scalable, and reliable features. Guide the integration of NLP, speech recognition, and large language models into production systems. AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale. Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems. Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times. Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations. Cross-Functional Collaboration: Partner and collaborate across the product organization to define the roadmap for AI agent capabilities. Translate business goals into technical strategies and execution plans. Innovation & Thought Leadership: Stay current with advancements in AI, machine learning, and multimodal interaction systems. Drive innovation by evaluating and adopting emerging technologies. Qualifications Education & Experience: Bachelor's degree in computer science, Software Engineering, or a related field (required). A Master's degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered. Experience: 8+ years of software development experience, including 3+ years in a technical leadership or management role. Proven track record in AI/ML product development. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment. AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems. Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spa Cy, Kaldi, AWS/GCP/Azure AI services) is expected. Multimodal Interaction Knowledge: Experience with speech and language technologies - for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces. Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services. Leadership Skills: Demonstrated ability to lead high-performing engineering teams. Strong project management, communication, and stakeholder engagement skills. Requirements: In an effort to increase team collaboration and effectiveness, candidates located near one of our US offices in Scottsdale, AZ or Dallas, TX preferred. For candidates not located near Scottsdale, AZ or Dallas, TX, travel may be required. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $115,000 - $180,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . #LI-AL1 #LI-REMOTE Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service , the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. We are seeking a dynamic and results-driven Mid-Market Account Executive to join our sales team. The ideal candidate will have a proven track record in sales, with a strong focus on effective deal qualification and management using an established sales methodology. Reporting into our Best-in-Class Sales Leadership team, you'll be selling Nextiva complete portfolio of CX products that includes our Cloud-based Business Systems, AI, and Contact Center Solutions in an inbound as well as on an outbound basis directly to Mid-Market companies. Key Responsibilities: Prospect and Qualify Leads: Identify and qualify potential mid-market clients through targeted outreach, including cold calling, email campaigns, and networking events. Consistently achieve and exceed quotas for new booking by driving the sales of Nextiva CX solutions to mid-market businesses Conduct Needs Analysis: Understand the unique needs and challenges of each prospect to tailor our solutions effectively. Build Account Plan: develop plan to penetrate complex mid market accounts. Manage Sales Pipeline: Utilize an established sales methodology to manage and track the sales pipeline, ensuring timely follow-ups and accurate forecasting. Present and Demonstrate Solutions: Conduct compelling product demonstrations and presentations to showcase the value of our SaaS solutions. Negotiate and Close Deals: Skillfully negotiate terms and close deals to achieve or exceed sales targets. Collaborate with Internal Teams: Work closely with XDRs, solutions consulting, rev ops, marketing, customer success, and product teams to ensure a seamless customer experience. Maintain CRM Records: Keep detailed and accurate records of all sales activities and customer interactions in Salesforce. Qualifications and Competencies: Experience: 5+ years experience in B2B sales in the mid-market segment. Experience selling CX, CCaaS and/or SaaS solutions preferred. Sales Methodology: Proficiency in using established sales methodologies (Customer Centric Selling + MEDDPIC) for deal qualification and management. Analytical Skills: Strong analytical and problem-solving abilities to understand client needs and propose effective solutions. Communicates Effectively: Excellent verbal and written communications, with the ability to build rapport and trust with clients and convey a clear understanding of unique needs of different audiences. Drive for Results: consistently achieves results, even under tough circumstances. Passion for achieving sales success. Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations. Resilience: Rebounds from setbacks and adversity when facing difficult situations. Team Player: Ability to work collaboratively with cross-functional teams to drive results. Travel: Remote but must be able to travel 75% of the time. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $110,000 - $240,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . #LI-SP1 #LI-Remote Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service , the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. About the Role We're seeking a sharp, organized, and AI-curious Marketing Intern to support our growing LLM Optimization (AI SEO / GEO) program. This intern will play a key role in helping our brand show up prominently in generative AI tools like ChatGPT, Gemini, and Perplexity. You'll work closely with our marketing and partnerships team to coordinate high-impact content, research new opportunities, and activate partner relationships that improve our presence in AI search results. This is an exciting opportunity to get hands-on experience at the cutting edge of SEO and content marketing in the era of generative AI. What You'll Do Coordinate content production by managing assignments, reviewing drafts, and keeping our editorial calendar on track Research article topics designed to get cited in LLMs for high-intent, business-relevant queries Use AI tools like ChatGPT to help generate content briefs, outlines, and prompt ideas Learn and leverage AI SEO monitoring tools to identify strategic collaboration opportunities Support content partnerships, including: Finding and vetting potential partners Researching contact info and crafting personalized outreach messages Sending 1:1 DMs and emails Scheduling onboarding calls and managing follow-ups Setting up new partners in our affiliate platform Support partner communications, including helping draft newsletters, organizing community contests, and assisting in campaign execution to encourage strategic content publishing Who You Are A current student or recent grad interested in marketing, SEO, or AI Curious and fast-learning - you're excited to explore new tools and strategies Highly organized and detail-oriented A strong communicator - both written and verbal Familiar with or eager to learn about AI SEO monitoring tools Bonus: Previous experience in content marketing, SEO, affiliate programs, or partnerships What You'll Gain Hands-on experience at the forefront of AI-driven marketing Exposure to SEO and content strategy in a rapidly evolving digital landscape Experience with marketing tools, cross-functional collaboration, and content partnerships A portfolio of real-world contributions that drive measurable impact Potential pathway to a full-time role based on performance Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . #LI-MP1 #LI-Onsite Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.