Customer Service Representative jobs at NFI - 2671 jobs
Customer Service Representative
NFI Parts 4.3
Customer service representative job at NFI
The CustomerServiceRepresentative (CSR) will perform all the daily transactional activities required for the customer (Customer quotations, simple contracts, product returns and technical requests), as well as provide input and feedback to customer strategies, revenue/margin budgets and other customer/team related initiatives.
WHAT YOU WILL DO:
· Communicate with customers on all required correspondence on quotes, purchase orders, contracts, RMA, and technical request.
· Develop and recommend customer sales and margin strategies that encompass our business goals and objectives such as offering alternate products to customer (if applicable), and request for cross reference information. Establish specific customer targets and actions with the customer team and ensure support from CSM and TSR. Quarterly review with the CSM on all customer related initiatives. Monthly review and update of Profitability Files.
· Provide pricing and availability on all daily quotes. Metro CSR's will execute contracts received from customers. All other CSRs will collaborate with Contracts Specialist who will execute customer contracts.
· Provide customer support when a Coach Down situation is identified; ensure parts are expedited and that all avenues are explored so that the customer receives parts as soon as possible.
· Provide customer with technical assistance as required utilizing available resources (Parts manuals, BOM, engineering drawings, vendor manuals, NFP personnel, Engineering, New Product Development, Parts).
· Obtain daily quote and contract approvals and award information from customers.
· Review open sales order reports weekly and review upcoming orders and all past due orders; expediting orders with purchasing/manufacturing that are past due.
· Reconcile all sales order discrepancies with customer such as price discrepancy, incorrect quantity, lead time, etc.
· Negotiate, enter, and coordinate returns of parts as requested by customers. Investigate and arrange carrier call tags for parts to be returned from the customer. Reconcile and follow up all RMA's that are past due.
· Work with Traffic department on delivery issues with customers. If proof-of-delivery required use online tracking or carrier tracking system.
· Creating and monitoring until final approval New Load Requests, Data Change Requests and Pricing Requests.
· Metro CSR to review contract language and requirements in collaboration with the Metro Specialist/CSM, create bid worksheet, outlining all bid requirements including terms and conditions, bid submission requirements (due date, copies, how to bind, etc.). All other CSRs to review contract requirements in collaboration with the Contract Specialist. All CSRs will obtain pre-approval from CSM and get required approvals on bids from CSM/CSD, VP or President.
· Metro CSRs to coordinate insurance and bid bonds for customer RFP's when required. All other CSRs will execute in collaboration with the Contracts Specialist.
· Metro CSRs to monitor and manage customer contract items and escalations in conjunction with Metro Specialist/CSMs.
· Metro CSRs to collaborate with Business Development on complex bids.
· Work directly with the customer to gather and understand their business objectives, funding and operating budgets, buying trends and item usage to be able to support internal stocking strategies and inventory planning by customer.
· Proactive selling of all products, from knowledge obtained from customers and the transit industry.
· Participate in major projects or programs in collaboration with the Contracts/Program Specialist, as required.
· Assist Accounts Receivable with collections when required.
· Request additional reports from Analyst as required.
· Review/create Contact Reports identify action items and coordinate any tactical responses required.
· Attend tradeshows as required.
· 10% travel required.
WHAT YOU NEED TO BE SUCCESSFUL:
· High School Diploma/GED.
· Knowledge of Oracle systems/processes, Bills of Materials, basic knowledge of transit vehicles and systems.
· Proficient in Microsoft Office, Excel.
· Analytical skills.
· Strong communication and organizational skills.
Benefits
WHY JOIN OUR TEAM:
Competitive Wages.
A continuous learning environment.
Ability to advance your career with a growing company.
Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e fficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at ***************** ***************** ***************** **************** ************************* ************************* and **************
#NFI
$28k-36k yearly est. Auto-Apply 6d ago
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Customer Service Agent
Alaska Airlines 4.5
Newark, NJ jobs
Company Alaska Airlines
The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The CustomerService Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
Key Duties
+ Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
+ Sell tickets and ensure cabin accommodations.
+ Perform computer, iPad and paperwork tasks.
+ Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
+ Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
+ Process and secure passenger luggage.
+ At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Additional Details
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
Day in the Life
To tell you more about the role, challenges, and rewards of being an Alaska CustomerService Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.
If you are unable to view the video, click thislink.
Job-Specific Experience, Education & Skills
Required
+ 6 months of customerservice or community service experience.
+ Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
+ Typing speed of at least 25 WPM.
+ Ability to consistently lift 50 lbs.
+ Must be able to push/pull 50 lbs.
+ Must be able to bend, stoop, squat, reach and grasp.
+ Flexibility to work varied shifts (e.g., weekends, holidays).
+ Ability to participate in paid training.
+ Ability to learn and operate a computerized reservation system.
+ Ability to adapt to performing work according to set procedures.
+ Ability to anticipate needs of others in a fast-paced environment.
+ Ability to communicate in English.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate
USD $20.58/Hr.
Total Rewards
_Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
+ Comprehensive well-being programs including medical, dental and vision benefits
+ Generous 401k match program
+ Quarterly and annual bonus plans
+ Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on
1/20/2026
FLSA Status Non-Exempt
Employment Type Part-Time
Regular/Temporary Regular
Location Newark
Job Locations _USA-NJ-Newark_
Requisition ID _2026-18030_
Category _Airports & Warehouse_
$20.6 hourly 2d ago
Office Clerk - Customer Service Representative
AAA Cooper Transportation, Inc. 4.5
Minneapolis, MN jobs
CustomerServiceRepresentative | Minneapolis, MN
AAA Cooper Transportation, is immediately hiring a reliable and experienced CustomerServiceRepresentative, Terminal Clerk to join the team at our Minneapolis, MN , Service Center. This administrative position plays a key role in resolving freight discrepancies to maintain service quality and customer satisfaction. This position offers competitive pay and a full benefits package while providing a stable and rewarding career opportunity with a leading transportation company. Apply now and find out why Clerks and CustomerServiceRepresentatives choose AAA Cooper Transportation
RESPONSIBILITIES - _A Day in the life_
+ Communicate with customers, drivers, and service center staff to resolve issues.
+ Document discrepancies, file reports, and maintain accurate records.
+ Assist in identifying trends to improve freight handling practices.
+ Support general clerical tasks within the operations team.
+ Other duties as assigned.
BENEFITS - _What we offer_
+ Competitive Compensation Hourly Pay Range:$23.18-$23.18
+ Comprehensive Insurance Options Access high-quality medical, vision, and dental coverage for you and your family, plus company-sponsored life insurance and disability coverage.
+ 401(k) Retirement Plan with Company Match Secure your financial future with a solid retirement plan and company contributions.
+ Paid Time Off (PTO) and Holidays Relax and recharge with generous PTO and eight paid holidays.
+ Professional Development Opportunities ACT invests in you! Enhance your skills and advance your career.
AAA Cooper Transportationan independent subsidiary of Knight-Swift Holdings, delivers comprehensive transportation solutions, specializing in less-than-truckload, dedicated contract carriage, and truckload services. Our strategic partnerships with trusted regional affiliates ensure reliable freight movement throughout much of the United States.
Ready to drive your career to the next level? Join the growing team andaccelerate your career TODAY!
AAA Cooper Transportationis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Compensation is commensurate with experience. This job posting is intended as a general description of the position. It does not constitute a comprehensive list of all responsibilities, duties, and skills required. Benefits and compensation are subject to change at the company's discretion.
Pay Range: 23.18-23.18 per_hour, General Benefits:
+ Individual and Family Medical Benefits
+ High Deductible Health Plan or PPO Health Plan, Prescription Benefits, Dental, Vision & Employee Assistance Program
+ Health Savings Account (HSA with company match)
+ Company sponsored Retirement Savings Plan with pre-tax 401K and Roth options; includes company match & vesting schedule.
+ Employer sponsored Life and Accidental Death & Dismemberment Insurance
+ Voluntary Employee & Spousal Life Insurance
+ Voluntary Hospital Indemnity, Short Term Disability, Long Term Disability, Critical Illness and Accident Insurance.
+ 60-180-280 & 360 day pay increases for specified positions.
+ Paid Time Off-8 paid Holiday's, 1 week PTO in first year of employment with increases based on years of service. Up to 3 personal days per year, pro-rated based on hire date.
Job Requirements
REQUIREMENTS - _What you bring_
+ Previous experience in freight, logistics, or clerical support preferred.
+ Strong attention to detail and data accuracy.
+ Excellent written and verbal communication skills.
+ Problem-solving mindset and customerservice orientation.
+ Proficient in Microsoft Office and data entry systems.
+ High school diploma or equivalent
+ Other duties as assigned
Category: MME-Service Center Admin and Leadership
$23.2-23.2 hourly 2d ago
Treasury Services Specialist
Allied 3.9
Chicago, IL jobs
This position is geared toward being the subject matter expert concerning the daily Treasury Services processes. This role will perform typical Analyst level tasks while supporting the Treasury Services team with any day-to-day issues and concerns. This position is responsible for building out processes and providing additional training to the Treasury Services team.
ESSENTIAL FUNCTIONS
Complete Monthly Reconciliations of client accounts through Great Plains
Process New business banking setup (BPO & ASO)
Make existing business banking changes (BPO & ASO)
Vendor maintenance for print fulfillment
VCC/EFT Implementation & support
Complete Check Tracer processes
Positive Pay submission
Create and implement new processes as needed
Lead new hire and existing team member training as needed
Other duties as assigned
EDUCATION
Bachelor's degree in accounting, or equivalent work experience required.
EXPERIENCE AND SKILLS
A minimum of 2 years' experience as a Treasury Analyst required
Must be detailed oriented
Excellent written and verbal communication skills required.
Excellent organizational and time management skills required.
Proficient with Microsoft Office Suite, Excel, Word, or similar software required
Experience with financial management systems, such as Great Plains or similar
Good computer skills with programs such as MS Excel, Access, and Power BI.
Exceptional analytical and problem-solving skills.
Strong financial and mathematic abilities.
Excellent verbal and written communication skills.
Strong time management and organizational abilities
POSITION COMPENTENCIES
Communication
Customer Focus
Accountability
Functional/Technical Job Skills
PHYSICAL DEMANDS
This is an office environment requiring extended sitting and computer work
WORK ENVIRONMENT
Remote
Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.
Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
Protect Yourself from Hiring Scams
Important Notice About Our Hiring Process
To keep your experience safe and transparent, please note:
All interviews are conducted via video.
No job offer will ever be made without a video interview with Human Resources and/or the Hiring Manager.
If someone contacts you claiming to represent us and offers a position without a video interview, it is not legitimate. We never ask for payment or personal financial information during the hiring process.
For your security, please verify all job opportunities through our official careers page: Current Career Opportunities at Allied Benefit Systems
Your security matters to us-thank you for helping us maintain a fair and trustworthy process!
$41k-60k yearly est. 2d ago
Family Services Associate - Primary Care TheARC
Children's National Medical Center 4.6
Washington jobs
Family Services Associate - Primary Care (The ARC)
Job Description: Assists patients and families to resolve issues related to illness, injury or hospitalization. Acts as a liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions დაიწყ ensures appropriate follow‑up of services. Supports expansion of food insecurity resources at the ARC, including facilitating SNAP/WIC enrollments and managing the food pantry. Responds to social determinants of health screenings at Well Child visits.
Work Schedule: Monday - Friday, 8:30 am - 5:00 pm.
Location: THEARC, 1801 Mississippi Avenue SE, Washington, DC 20020.
Salary Range: $44,782.40 - $74,630.40 (Full‑time).
Qualifications
Minimum Education: Bachelor's Degree (required).
Minimum Work Experience: One year working with individuals in crisis situations (required).
Required Skills/Knowledge: Bilingual ability preferred.
Functional Accountabilities
Delivers Patient/Family Focused Services:
Complete screening interviews of patients and families utilizing hospital‑approved screening tools.
Research appropriate resources in the hospital and community to assist patients and families; help families access and utilize those resources.
Provide needed assistance, while respecting boundaries and setting appropriate limits.
Make follow‑up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g., assisting with new and follow‑up appointments, hospital and community‑based referrals and applications).
Coordinates Patient Care Responsibilities with Other Family Services Staff:
Manage requests from patients and families for hospital or community resources.
Assist families with applications and manage referrals to outside agencies in coordination with the medical team for financial assistance and other programs.
Manage referrals to outside organizations as directed by social work and in coordination with the medical team.
Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day, support groups, etc.
Contributes to Effective Multidisciplinary Communication:
Communicate with social work and/or medical team about patient care needs.
Share verbally and in writing, relevant patient/family information with members of the treatment team.
Document activities according to departmental guidelines in the electronic medical record.
Participate in team meetings to address general and specific patient care issues.
Optimizes the Use of Available Resources:
Develop and maintain resource information for the department.
Promote positive working relationships with community agencies.
Serve as liaison between hospital and agency staff assisting families with resources.
Identify gaps in services and research alternatives.
Organizational Accountabilities
Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete.
Meet with social work or child life partner to review work performed for individual patients and families.
Participate in Family Service Team meetings and departmental staff meetings.
Meet departmental requirements for chart recording, statistics, and other documentation and submit documents in a timely manner.
Ensure that chart documentation is co‑signed by licensed Family Services staff member.
Participate in departmental performance improvement activities.
Core Competencies
CustomerService - Anticipate and respond to customer needs; follow up until needs are met.
Teamwork/Communication - Demonstrate collaborative and respectful behavior; partner with all team members to achieve goals; be receptive to others' ideas and opinions.
Performance Improvement/Problem‑Solving - Contribute to a positive work environment; demonstrate flexibility and willingness to_constraint; identify opportunities to improve processes; make appropriate decisions using sound judgment; use resources efficiently; search for less costly ways of doing things.
Safety - Speak up when team members exhibit unsafe behaviour; continuously validate and verify information needed for decision‑making; stop in the face of uncertainty and take time to resolve the situation; demonstrate accurate, clear and timely verbal and written communication; actively promote safety for patients, families, visitors and co‑workers.
Equal Opportunity Statement
Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Drug‑Free Workplace
Children's National Hospital maintains a drug‑free workplace, prohibiting the illegal use, possession or distribution of controlled substances. Though recreational and medical marijuana are legal in the District of Columbia, the hospital maintains the right to enforce its drug‑free workplace policy and prohibits recreational or prescribed marijuana.
#J-18808-Ljbffr
$44.8k-74.6k yearly 3d ago
Customer Service Agent - Cargo
Air Canada 3.9
Miami, FL jobs
Starting Salary: $17.99/hour
Branch: Cargo
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
It's important to know that
Schedules can change quickly: The role requires someone who can adapt to changing schedules and priorities. Being available and responsive when things shift is essential.
Teamwork drives success: We work in a collaborative environment. Supporting each other and contributing to a positive team dynamic is a must.
Learning never stops: New challenges come up often, and it's important to be open to learning. This includes understanding and complying with TSA regulations and specific customer requirements.
Key duties
Provide cargo customerservice to the public, other airlines, agencies, and internal staff, handling inquiries and processing shipments in accordance with company standards.
Receive, deliver, and physically handle cargo, mail, and COMAT using manual methods or equipment such as forklifts; operate company vehicles as required.
Compute rates, book shipments, and advise customers on customs and regulatory requirements, including the acceptance and processing of hazardous materials.
Manage cash and documentation in line with company procedures; input and track data using the company's automated cargo systems.
Investigate shipment issues, complete reports, and compile statistical data to support operational efficiency.
Ensure adequate supplies are available and communicate procedural updates to staff as needed.
In the absence of leadership, make and document operational decisions to maintain workflow and protect company interests.
Qualifications
Must possess a valid driver's license;
Must have valid passport to travel for training in Canada;
Ability to lift seventy (70) lbs unaided;
Ability to efficiently use the Company's automated reservations, ticketing and baggage tracing systems post-training;
Ability to operate Company vehicles and machinery;
Ability to stand or sit for extended periods of time;
Ability to use tact, good judgement and initiative;
Capable of expressing self in a clear and pleasant manner;
Ability to work under pressure with a minimum of supervision;
Adhere to Air Canada's uniform guide and grooming standards;
Ability to meet Air Canada medical standards through a medical examination;
Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge;
Employees must adhere to all safety PPE requirements, including wearing safety shoes as per company regulations and using company-provided hearing protection in designated high-noise areas;
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment;
Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays;
Benefits
Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
Recognition: Air Canada's recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.
Conditions of Employment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
$18 hourly 4d ago
Customer Service Representative
Central Transport 4.7
Warren, MI jobs
Earn up to $22.00 per hour! PLUS $1.00 shift premium after 6pm!!
We want to train you to become a Successful CustomerService Specialist!
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a CustomerService Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills.
This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!
Skills and duties you will learn and develop:
· You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
· We will teach you how to research issues using available resources.
· You will become proficient in maintaining detailed records and documentation for each customer interaction
· You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments
· You will learn how to handle a variety of scenarios with the ability to think decisively
What you will bring to the table:
· Must be 16 years of age
· Excellent attendance and the ability to work Monday through Friday
· Superior communication skills
· Strong attention to detail and sense of urgency
· Ability to maintain a professional demeanor
· Experience with Microsoft office (Outlook), and willingness to learn company specific systems
· Ability for detailed note taking
· Upbeat personality/positive outlook
What's in it for you?
· Full-Time shifts are available between 9am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!)
· Ability to promote and grow within the organization!
· Paying up to $20.00 per hour after full training
· 401(k)
· Shift Premium after 6:00 pm
· For Full-time employees:
· Health, dental, vision, and life insurance
· Paid Time off
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Evening shift
Morning shift
No nights
Split shift
Work Location: In person
$18-22 hourly 3d ago
Customer Service Representative
Americold Logistics, LLC 4.7
Jefferson, WI jobs
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve CustomerServiceRepresentative, CustomerService, Representative, Manufacturing, Retail
$29k-37k yearly est. 5d ago
Customer Success Advocate
American Labelmark Company, Inc.-Labelmaster 3.8
Chicago, IL jobs
Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place. At Labelmaster, we are way more than labels. We sell and manufacture products, develop software and Advocate, CustomerService, Processing, Escalations, Customer Engagement, Retail
$29k-36k yearly est. 2d ago
Customer Service (China Southern Airlines)
Alliance Ground International, LLC 4.3
Chicago, IL jobs
Convey shipping instructions to the customerservices counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. Accept CustomerService, Airline, Security, Service, Retail, Health
$30k-38k yearly est. 2d ago
Customer Service - Recent Graduates - 3 days' work week, PTO, Comprehensive benefits, Opportunities for advancement - Phoenix, AZ
Medaire 4.0
Phoenix, AZ jobs
This is an exciting opportunity to work for a global company with opportunities for advancement. We are the world's leading medical and travel security risk services company and work with private and commercial airlines to provide crew members and travelers with medical and security advice in their time of need.
Our customerservice team is responsible for providing all types of assistance for medical, security, and logistical-related requests originating from our Global Response Centre to our clients. We deliver high-quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customerservice and work collaboratively between operations, medical, and security specialists.
Our team provides an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customerservice programs to our clients.
Required Work Experience
1 - 2 years of experience in logistics and customerservice is required.
Experience working in logistics, travel, and/or healthcare sector is desirable·
Experience in a phone-based or call center environment is desirable.
Experience working in a fast-paced, demanding environment.
If interested, please apply Submit application for International Operations Specialist Trainee
$27k-34k yearly est. 2d ago
ATI HEAVY MX REP
Air Transport International 4.2
Wilmington, OH jobs
Duties include negotiation with contract maintenance vendors, which supply maintenance and related services, contract installation service providers, and engineering firms as well as the aircraft manufacturer. Scheduling subordinates "time on sight" as well as designating work assignments. Coordinate with other departments for tooling, personnel, and material to keep the aircraft on schedule and on proposed budget. Be thoroughly familiar with the FAA Approved Maintenance Inspection Program so as to coordinate with the Quality Control department to provide suggestions and/or recommendations for various program improvements.
Job Functions:
Planning, negotiating, meeting, authorizing payments, ensuring the effective/efficient utilization of manpower is placed on aircraft. Including consultation with vendor when needed on manpower issues and scheduling of other vendors utilized in the facility.
Ensure vendors perform maintenance on company aircraft using appropriate processes and procedures utilizing approved acceptable data. Ensure accomplishment of proper return to service paperwork is complete.
Interface with other departments for proper timing and composition of company documentation, i.e. Company Engineering Orders. Oversight and observation of both contractors and vendor in performance of their assigned duties. General regulatory compliance of maintenance performed on aircraft.
Administration - signing, review, and process of company documents related to vendor, employee or material.
Perform other duties as assigned
Position Requirements:
High school diploma required. Associates degree desired.
Minimum of four (4) years Heavy Maintenance experience
Extensive knowledge of aircraft, associated systems and structures. (767 or 757 experience/training required)
A&P License, with a minimum of 10 years' experience
Ability to lift up to 50lbs
Able to work at heights up to 80 feet
Work from ladders up to 10 feet
Climb up to 3 flights of stairs.
Comply with ATI attendance requirements
Preferred Job Skills:
* Associates degree desired. Bachelor Degree preferred
Air Transport International is an equal employment/affirmative action employer. It is the Company's policy not to discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status and prohibits discharging or in any other manner discriminating against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. The Company further does not discriminate on any other basis protected by applicable federal, state or local laws.
For more information about ATI employment opportunities visit ***************************
$29k-37k yearly est. 3d ago
Customs Entry Agent
CEVA Logistics 4.4
Atlanta, GA jobs
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
Part of a shared service center that operates for multi branches, the Customs Entry Specialist processes the Customs Entry in a timely manner and with accuracy.
Salary: Between 48K T0 60K
WHAT ARE YOU GOING TO DO?
Receives import files to clear through Customs
Ensure import clearance files are compliant with US Customs regulations
Resolve and Communicate clearance issues with internal team members and with customers
Prioritize shipments based on ETA or other factors
Process customs bonds as needed
Process steel licenses as needed
Communicate entry release
Ensure each file is invoiced correctly
Help identify areas that need improvement
Assist with new customer implementation
Stays up to date with current regulations with US Customs
WHAT ARE WE LOOKING FOR?
Education and Experience:
2-5 years of processing customs entries
CHB License is a plus
Skills:
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
Extensive excel experience with Adobe PDF knowledge is a plus
Fluent in English, both written and oral
Characteristics:
Ability to learn all aspects of the team's work, and to provide cover and assistance on a regular basis.
Organizational and time management skills.
Self-starter, sense of urgency, communication.
Customer focused.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
$27k-33k yearly est. 2d ago
Route Service Representative (Spencer)
Advance Services 4.3
Spencer, IA jobs
Immediately Seeking! Route ServiceRepresentative (Spencer) Monday-Friday | Full Time | Shifts: 6:00 AM - 4:00 PM | 7:00 AM - 5:00 PM Pay $800 per week Duties include but are not limited to:
Conduct laundry deliveries and pickups from customer locations
Verify all systems are in order before deliveries, including pre-trip and post-trip vehicle inspections
Check paperwork to ensure all deliveries are accurate
Drive truck along established routes and service existing customer base
Deliver cleaned uniforms, industrial items, and other rental products; pick up soiled items
Load and secure laundry carts onto trucks or trailer beds, including operating lift gates
Help grow customer base by upselling and cross-selling products and services
Report customer feedback or vehicle issues to supervisor
Maintain a clean and safe work environment
Perform other duties as assigned
Qualifications:
Clean Motor Vehicle Record (3 years)
Able to pass pre-employment requirements (drug/alcohol test, fit-for-duty test, DOT physical)
Basic reading, writing, and counting skills
Able to use an electronic handheld device or cell phone
Strong teamwork, communication, and customerservice skills
Ability to manage multiple tasks in a fast-paced environment
Self-motivated and able to work with limited direction
Physical Skills and Abilities:
Lift up to 50 lbs. unassisted and move rolling carts up to ~250 lbs.
Stand, bend, stoop, squat, kneel, twist, lift, push, and walk throughout shifts
Drive a delivery truck or step van safely for extended periods
Work outdoors in all seasons with exposure to the elements
Why work for Advance Services, Inc.:
Advance Services is for and about people; we are your employment specialists
Easy application process-no fees!
Weekly pay
Fun safety and attendance incentives
Health benefits for you and your family
PTO so you have time for yourself
Great referral incentives
Partnering with top companies in the area
Apply today:
Click the apply button to visit our website. Please select the Spencer, IA branch, or call our office at **************.Click the apply button to visit our website. Please select the Spencer, IA branch, or call our office at **************.
Stop in and see our friendly staff at:
2512 HWY BLVD, Spencer, IA 51301
Advance Services is an equal opportunity employer.
$800 weekly 2d ago
Client Success Specialist
Accelerated Global Solutions 4.5
New Hyde Park, NY jobs
About Us
Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage. We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions - from major ports to final destinations.
We're expanding our team and seeking a smart, organized, and client-obsessed Client Success Specialist who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide.
Position Summary
As a Client Success Specialist at AGS, you will serve as a trusted day to day point of contact for our clients. This is a client-facing role built for someone who enjoys translating operational complexity into clean execution, owns communication end-to-end, and consistently delivers clarity, accountability, and results. You'll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish.
Key Responsibilities
Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals.
Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews.
Pull and organize weekly/monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities.
Resolve issues and drive resolution across internal teams in a professional and proactive manner.
Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations.
Help prepare client-facing decks or Quarterly Business Reviews.
Maintain accurate records of customer interactions and shipment documentation.
Support process improvements and identify opportunities to enhance service performance.
Handle escalations and ensure customer satisfaction through prompt and clear communication.
Qualifications
1-3 years of experience in customerservice, preferably in logistics, freight forwarding, or e-commerce fulfillment.
Experience managing B2B clients.
Strong communication and problem-solving skills.
Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS/WMS experience a plus).
Detail-oriented, organized, and capable of managing multiple priorities.
Team player with a proactive attitude and ability to work under pressure.
Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus.
Knowledge of customs procedures or international shipping is an advantage.
Why Join AGS
Be part of a global logistics leader transforming e-commerce delivery.
Collaborative, fast-paced, and growth-oriented work culture.
Opportunities for career development and advancement.
Competitive pay, benefits, and performance incentives.
$42k-58k yearly est. 2d ago
Asset Recovery Representative - Albuquerque, NM & West Texas
CHEP 4.3
Albuquerque, NM jobs
Are you ready to be part of a team that values safety, continuous improvement, quality, and employee well-being? CHEP is looking for a motivated Asset Recovery Rep. to join our team in Albuquerque, NM / West Texas.
CHEP is seeking a motivated Asset Recovery Representative to manage all locations within an assigned territory that do not have a commercial agreement with CHEP. Our Asset Recovery teams hold a critical role in ensuring the recovery of CHEP assets and maintaining strong relationships with distributors, recyclers, and new locations.
Job Summary
Serve as the primary point of contact within the assigned territory for known and new locations interacting with CHEP assets, building and managing relationships to ensure successful asset recovery.
Develop and maintain relationships with pallet recyclers and non-participating distributors (NPD), ensuring compliance with CHEP's asset ownership and recovery processes.
Collaborate with internal teams to coordinate third-party collections and resolve issues related to asset recovery and compliance.
Key Responsibilities May Include:
Visit, engage, and build relationships with non-participating distributors, unknown locations, and pallet recyclers to recover CHEP assets that have left the network.
Monitor and track asset flow within the assigned territory, negotiating and facilitating the return of CHEP pallets to the network.
Take full responsibility for the tracking and recovery of all CHEP pallets within the designated territory, ensuring assets are accounted for and returned promptly.
Build and foster relationships with potential customers, encouraging them to participate in the CHEP program and aligning them with the company's asset recovery goals.
Maintain continuous contact with the local pallet recycler community to ensure strong relationships and open lines of communication regarding asset recovery.
Identify and report potential cases of illegal buying or selling of CHEP assets, escalating these issues to the appropriate teams for resolution.
Clearly communicate CHEP's ownership rights to locations and recyclers, educating them on asset return processes and securing agreement for collection.
Partner with internal teams, including Logistics Coordinators, Low Volume Recovery fleets, and the Asset Protection team, to maximize physical collections and address any asset recovery challenges.
Requirements:
Candidate must be willing and able to lift 65lbs regularly
Candidate must have a clean motor vehicle driving record
Candidate must be able to obtain a DOT Medical card with no restrictions
Bilingual (English/Spanish)
Minimum 2 years route sales and or customerservice
Prior workplace field experience in Operations, Sales, or CustomerService
Excellent selling and interpersonal skills
Personal computer skills with an emphasis on Microsoft Excel and Word
Capable of maintaining and organizing a home office
Ability to manage funds pertaining to business expenses
Possess time management skills
Decipher data to proactively determine recoveries, transactional errors, and new opportunities
What we Offer:
Competitive Pay w/ Shift Differential
Benefits Day 1!
401K w/ company match (up to 4%)
FREE company-paid vision, short-term disability, and life insurance!!
FREE company-provided PPE and safety equipment
Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
$26k-32k yearly est. 2d ago
Asset Recovery Representative - El Paso, Texas
CHEP 4.3
El Paso, TX jobs
Are you ready to be part of a team that values safety, continuous improvement, quality, and employee well-being? CHEP is looking for a motivated Asset Recovery Rep. to join our team in El Paso, Texas.
CHEP is seeking a motivated Asset Recovery Representative to manage all locations within an assigned territory that do not have a commercial agreement with CHEP. Our Asset Recovery teams hold a critical role in ensuring the recovery of CHEP assets and maintaining strong relationships with distributors, recyclers, and new locations.
Job Summary
Serve as the primary point of contact within the assigned territory for known and new locations interacting with CHEP assets, building and managing relationships to ensure successful asset recovery.
Develop and maintain relationships with pallet recyclers and non-participating distributors (NPD), ensuring compliance with CHEP's asset ownership and recovery processes.
Collaborate with internal teams to coordinate third-party collections and resolve issues related to asset recovery and compliance.
Key Responsibilities May Include:
Visit, engage, and build relationships with non-participating distributors, unknown locations, and pallet recyclers to recover CHEP assets that have left the network.
Monitor and track asset flow within the assigned territory, negotiating and facilitating the return of CHEP pallets to the network.
Take full responsibility for the tracking and recovery of all CHEP pallets within the designated territory, ensuring assets are accounted for and returned promptly.
Build and foster relationships with potential customers, encouraging them to participate in the CHEP program and aligning them with the company's asset recovery goals.
Maintain continuous contact with the local pallet recycler community to ensure strong relationships and open lines of communication regarding asset recovery.
Identify and report potential cases of illegal buying or selling of CHEP assets, escalating these issues to the appropriate teams for resolution.
Clearly communicate CHEP's ownership rights to locations and recyclers, educating them on asset return processes and securing agreement for collection.
Partner with internal teams, including Logistics Coordinators, Low Volume Recovery fleets, and the Asset Protection team, to maximize physical collections and address any asset recovery challenges.
Requirements:
Candidate must be willing and able to lift 65lbs regularly
Candidate must have a clean motor vehicle driving record
Candidate must be able to obtain a DOT Medical card with no restrictions
Bilingual (English/Spanish)
Minimum 2 years route sales and or customerservice
Prior workplace field experience in Operations, Sales, or CustomerService
Excellent selling and interpersonal skills
Personal computer skills with an emphasis on Microsoft Excel and Word
Capable of maintaining and organizing a home office
Ability to manage funds pertaining to business expenses
Possess time management skills
Decipher data to proactively determine recoveries, transactional errors, and new opportunities
What we Offer:
Competitive Pay w/ Shift Differential
Benefits Day 1!
401K w/ company match (up to 4%)
FREE company-paid vision, short-term disability, and life insurance!!
FREE company-provided PPE and safety equipment
Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
$28k-35k yearly est. 2d ago
Inside Sales Representative
Andon Specialties, Inc. 3.6
Houston, TX jobs
ANDON Specialties is a nationally recognized manufacturer's representative and distributor of process automation, analytical, and fluid handling solutions. For nearly 40 years, we've proudly served the petrochemical, oil & gas, life sciences, and semiconductor industries-delivering value through our people, products, and services.
We are currently looking for a driven, customer-focused Inside Sales Representative to join our Houston, TX team.
What You'll Do:
Build and nurture strong relationships with customers to understand their needs and deliver solutions.
Increase sales volumes through cross-selling and add-on opportunities.
Follow up on inbound leads and email inquiries to uncover new opportunities.
Collaborate with the outside sales team to support territory strategies and customer success.
Respond promptly and professionally to all customer correspondence.
What You Bring:
Bachelor's degree preferred.
1-2 years of inside sales experience (industrial experience is a plus).
Background in petrochemical, oil & gas, life sciences, or semiconductor industries preferred.
Excellent communication, time management, and problem-solving skills.
What's In It for You:
Competitive compensation
Medical, dental, and vision insurance
Generous paid time off (PTO)
401(k) program with company contributions
A supportive team environment and opportunities for growth
If you're passionate about providing exceptional customerservice, driven to succeed, and looking to be part of a collaborative team-ANDON is the place for you.
Apply today and take the next step in your career with ANDON Specialties!
ANDON SPECIALTIES, INC. is an EEO Employer - M/F/Disability/Protected Veteran Status
$45k-84k yearly est. 2d ago
Customer Retention and Sales Representative
Cox Holdings, Inc. 4.4
Phoenix, AZ jobs
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Customer Retention Rep - CCI
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly pay rate is $17.71. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00.
Job Description
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative.
The Customer Retention and Sales Representative is a full-time position currently working in the office. Call center hours of operation are 5am - 9pm, Mon - Fri and 6am - 7pm, Sat and Sun; shift schedule will be determined at time of hire and subject to change.
Compensation includes a full-time hourly base rate of at least $17.71 per hour plus monthly targeted commissions of $1,382 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $53,430 ($25.69 per hour), while high earners (the top 10%) reach an average annual compensation of just over $73,531.29 ($35.35 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets.
You must live within the area of Phoenix, AZ.
What You'll Do
You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us.
You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
You'll upsell, cross-sell, and work to retain every customer with whom you interact.
You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
You'll use our customer database to tailor solutions and help customers understand their billing.
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who “get you”. At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
High school diploma, GED, or relevant work experience
Effective communication skills
Excellent computer skills
Demonstrated ability to multi-task
Excellent interpersonal skills to work effectively with teams
Excellent ability to persuade others through indirect influence
Ability to seek out opportunities and take initiative with little or no direction
Demonstrated capacity to thrive in a high-change, often ambiguous business environment
Ability to establish customer relationships in a fast-paced environment
Preferred
Experience in the telecommunications industry
1+ years in a sales quota or retention environment
2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$53.4k-73.5k yearly Auto-Apply 14d ago
Customer Retention Representative
Cox Holdings, Inc. 4.4
Oklahoma jobs
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Customer Retention Rep - CCI
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00.
Job Description
Customer Retention and Sales Representative
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative.
The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program.
Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets.
You must live within the area of Oklahoma City, OK.
What You'll Do
You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us.
You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
You'll upsell, cross-sell, and work to retain every customer with whom you interact.
You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
You'll use our customer database to tailor solutions and help customers understand their billing.
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who “get you”. At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
High school diploma, GED, or relevant work experience
Effective communication skills
Excellent computer skills
Demonstrated ability to multi-task
Excellent interpersonal skills to work effectively with teams
Excellent ability to persuade others through indirect influence
Ability to seek out opportunities and take initiative with little or no direction
Demonstrated capacity to thrive in a high-change, often ambiguous business environment
Ability to establish customer relationships in a fast-paced environment
Preferred
Experience in the telecommunications industry
1+ years in a sales quota or retention environment
2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.