Senior Operations Manager jobs at Niagara Bottling - 14162 jobs

A progressive coffee company headquartered in Berkeley, CA, is seeking a Head of Global Service Operations to lead customer support and service strategy. The role involves overseeing a technical support team and managing service operations worldwide, requiring collaboration with various departments and a commitment to sustainability. Candidates should have 7+ years in technical support leadership, with strong skills in ticketing systems and cross-functional teamwork. This is an onsite position requiring presence at least four days a week. #J-18808-Ljbffr

The Division Manager, Broad Market NorCal, is responsible for leading sales and execution in our Off premise & Independent accounts for the Northern California market, as well as achieving all volume and distribution goals for The Wine Group, Inc., portfolio of brands. The Division Manager will also be responsible for developing and executing pricing/programming strategies in coordination with the TWG Leadership Team. Additionally, the role will have responsibilities for both Off premise/Independent and key regional accounts. This entails strategy creation and distributor channel leadership management, working closely with Sales Directors, Area Managers, and Sales Representatives. The Division Manager will spearhead efforts to increase TWG's market share, execute programs, and prioritize brand initiatives. There will be routine travel within assigned markets, with a strong focus on providing high-volume support in Northern California, including San Francisco, East Bay, San Jose, and Sacramento. The preferred candidate will be located within easy commuting distance for the markets. Essential Functions Responsible for building and owning relationships in retail Off premise & Independent Accounts and Key regional accounts along with a high focus on Distributor Management. Assist in developing and implementing annual operating plan which includes financial, volume, and distribution objectives. Collaborate with TWG management team to ensure new item & monthly retail priority execution are being achieved. Schedule and lead effective distributor sales meetings with all levels of management. Introduce creative sales execution concepts, share across state lines/regions if successful and aspire to be a leader in best practices. Administrative responsibilities include complete monthly CPR, complete monthly phasing calendar, maintain working key account list, and completing any relevant Travel & Entertainment expenses on a weekly basis. Manage assigned budgets including incentives, travel & entertainment, and other departmental expenses. Ensure all sales practices are compliant with state & company policies/law. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. Other Functions Results oriented, innovation, strong problem solving and negotiation skills. Ability to work and succeed in dynamic entrepreneurial environment. Ability to multi-task, work independently and with a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness. Prioritizing while adapting to changing priorities. Demonstrated reliability and punctuality, work effectively in team/crew environment, adherence to all safety regulations and operating procedures. Additional responsibilities as assigned by the Sales Director. Qualifications BA degree or equivalent experience & proficient skills in Microsoft Office Suite Minimum 5 or more years of sales experience in the alcoholic beverage industry or related business with knowledge and passion for both commercial and premium wines Must have strong understanding and working knowledge of alcoholic beverage industry retail environment and be able to work independently to achieve goals. Intermediate wine knowledge or associated certifications preferred. Must be adaptive to change within organization and industry. Excellent communication and interpersonal skills. Willing to travel with overnight stays as needed. Display integrity, character, and strong leadership skills. Must have excellent safety, work performance, and attendance record. Physical Demands Position operates in a professional office environment. Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks. Ability to travel frequently between home office, client sites, and industry meeting/events within the Northern California market. Must maintain a clean driving record and meet minimum state insurance requirements. Compensation Hiring Salary Range Posted: $106,600 - $159,800. Actual compensation will be based on factors such as experience, skills, knowledge, and abilities, education, and other position-related factors. At The Wine Group, we are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law. #J-18808-Ljbffr

Role: Head of Global Service Operations Department: Customer Experience Reports To: Chief Operating Officer Compensation Range: $150,000.00 - $180,000.00 annually About Us Headquartered in Berkeley, CA, Bellwether Coffee is working to positively transform the coffee industry by making coffee roasting more accessible and sustainable. Our revolutionary electric, ventless commercial coffee roaster does not require gas lines or expensive ventilation. It's the most consistent and controllable roaster available, has the lowest carbon footprint of any commercial roaster ever made, and was designed by coffee people who want a better future. Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the world, expertly roast using artisan-crafted roast profiles, and share fresh, delicious coffee! About this Role This role will report to the Chief Operating Officer and be responsible for leading Bellwether Coffee's global service organization. This role will oversee customer support operations across our hardware (Shop Roasters), and coffee marketplace globally. You will manage the full lifecycle of customer technical support-from inbound tickets to field technician dispatch-ensuring fast resolution, seamless communication, and world-class customer experience. You'll also lead and manage our global service partner and distributor support strategy and framework. This leader will collaborate cross functionally across the organization, working closely with Supply Chain (parts), Engineering (troubleshooting), and Customer Success to create a scalable, data-driven, and proactive support model. Job Location The role requires on-site presence in Berkeley a minimum of 4 days per week. Primary Responsibilities Team Leadership & Strategy Build and lead the Technical Support team (Tier 1-3 support, escalation, and outsourced partners). Develop KPIs, SLAs, and reporting to drive continuous improvement and customer satisfaction. Own the strategy for scaling global support operations as Bellwether expands for customers, partners, service partners and distributors across 15+ countries. Customer Case Management Oversee triage and resolution of all customer trouble tickets, cases, and escalations. Establish clear escalation paths and ensure timely communication with customers. Maintain high CSAT and NPS through proactive support and issue prevention. Field & Outsourced Technician Coordination Manage the dispatching of Bellwether service technicians and third-party service partners. Ensure there are service partners within 2 hours of every roaster installation. Lead and manage service partner strategy globally Build, maintain and manage the relationships with outsourced service providers. Ensure quality, cost-effectiveness, and consistent customer experience. Parts & Repairs Coordination Partner with Supply Chain and Parts teams to ensure timely shipment of replacement parts. Track and optimize parts usage, warranty claims, and repair cycles. Create documentation and knowledge bases for repeatable solutions. Systems & Tools Oversee CRM/ticketing platform setup, workflows, and integrations. Drive automation and self-service options to reduce case load. Implement reporting dashboards for real-time visibility into support operations. Cross-Functional Collaboration Provide structured feedback to Engineering, Product, and Operations based on support insights. Partner with Customer Success to ensure a seamless customer journey post delivery. Collaborate with Marketing and Training to improve documentation and education. Ensure all the technical documentation is up-to-date and accessible. Qualifications 7+ years in customer technical support leadership, ideally with hardware + software experience. Proven track record building and scaling support teams in a high-growth environment. Experience managing outsourced service providers and field technicians. Strong knowledge of ticketing systems, CRM tools, and support operations best practices. Excellent cross-functional collaboration skills and executive presence. Passion for sustainability, technology, and customer success. You are authorized to work in the U.S #J-18808-Ljbffr

Proper Hospitality is seeking a Vice President, Portfolio Operations to join our corporate team in Los Angeles. The Vice President, Portfolio Operations is the senior operating leader accountable for portfolio wide hotel performance. This role has direct ownership of the Collective hotels and portfolio level operating authority across Proper and By Proper, ensuring consistent execution, strong GM performance, and disciplined delivery of results. This role owns operating outcomes, not operating infrastructure. Core Responsibilities Collective Hotels, Direct Ownership Directly manage and develop all Collective hotel General Managers Own Collective portfolio P&L performance and operating results Serve as primary owner facing executive for Collective assets Lead stabilization, turnaround, and recovery efforts Set expectations, enforce standards, and make GM and senior leadership changes decisively Portfolio Oversight, Proper and By Proper Hold portfolio level accountability for Proper and By Proper operating performance Ensure consistent execution of brand, guest experience, and operating standards Intervene directly when execution, culture, or results deteriorate Provide operating leadership during critical moments including openings, disruptions, or major initiatives GM Leadership and Talent Outcomes Own GM performance outcomes across the portfolio Coach, develop, and retain high performing operators Address underperformance quickly and decisively Build succession depth and reduce key person risk Cross Functional Operating Leadership Partner with Finance, Commercial, HR, Culinary, Brand, and the SVP of F&B to ensure operating plans are executable Align operational capacity with revenue, marketing, and growth initiatives Serve as final operational decision maker during escalations and crises Execution and Results Focus Translate enterprise priorities into clear operating expectations Ensure properties deliver results aligned with financial, guest experience, and brand objectives Hold leaders accountable for outcomes, not effort Outcome Accountability The Vice President, Portfolio Operations is accountable for: Portfolio operating performance and execution quality Collective hotel financial and operating results GM performance, retention, and succession readiness Owner confidence and credibility across the Collective Timely and effective response to operational risks and escalations Boundaries of the Role Does not own enterprise operating systems or SOP architecture Does not manage corporate process or cadence Does not serve as a staff or coordination role Authority is derived from ownership of outcomes Profile and Experience 12 to 15 plus years senior hotel operations experience Proven multi unit leadership with direct GM accountability Demonstrated P&L ownership Strong owner facing credibility Experience operating complex, mixed quality, or turnaround portfolios Decisive leadership style with low tolerance for sustained underperformance Comfortable operating as second in command without ego Reporting Line Reports to COO; direct reports include Collective Hotel General Managers Salary $250,000-275,000 base + bonus Proper Perks & Benefits Compensation & Recognition Competitive Salary + Bonus: Rewarding exceptional talent and performance across all levels. Recognition Programs: Celebrating achievements big and small through company-wide appreciation and milestone rewards. Annual Performance Reviews: Regular opportunities for feedback, growth, and advancement. Culture of Growth & Belonging Culture of Growth: A collaborative, design-forward environment that values creativity, intelligence, and curiosity - where learning and excellence are a daily practice. Guided Skills Development: Access to training, leadership programs, mentorship, and cross-property mobility to encourage achievement and discovery. Diversity, Equity, Inclusion & Belonging: We honor individuality while fostering a culture of respect and belonging across all teams. Community Engagement: Opportunities to give back through local volunteerism, sustainability, and charitable partnerships. Health & Wellness Comprehensive Health Coverage: Medical, dental, and vision plans through Aetna, designed to fit a range of personal and family needs. Wellness Access: Company-subsidized memberships with Equinox and ClassPass, plus wellbeing workshops and mental health resources. Employee Assistance Program (EAP): Confidential support for emotional wellbeing, financial planning, and life management through Unum. Time Off & Flexibility Paid Time Off: Flexible PTO plus 11 paid holidays each year for corporate team members. Paid Parental Leave: Paid time off for eligible employees welcoming a new child through birth, adoption, or foster placement. Flexible Work Practices: Hybrid schedules for eligible roles and an emphasis on work-life balance. Financial Wellbeing & Core Protections 401(k) Program: Company match of 50% of employee deferrals, up to the first 4% of eligible compensation. Employer-Paid Life & Disability Insurance: Core protections with optional additional coverage. Financial Education: Access to planning tools and workshops to support long-term stability and growth. Lifestyle & Travel Perks Hotel Stay Benefits: 75% off BAR (floor of $100) across the Proper portfolio. Design Hotels Partnership: 50% off participating Marriott Design Hotels. Dining Discounts: 75% off food & beverage at all Proper Hospitality outlets. Lifestyle Perks: Complimentary or subsidized parking, cell phone reimbursement, and exclusive hospitality and retail discounts. Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Job Title: Manager of Events & Competition Operations Type: Full-Time KSA Events is a premier provider of student-athlete travel experiences, specializing in organizing competitive athletic events, tournaments, and training opportunities for high school teams from across the country. For over 30 years, KSA Events has partnered with athletic directors, coaches, and schools to design trips that combine elite-level competition, team bonding, and unforgettable travel experiences. While our flagship events take place in Florida, KSA Events also proudly hosts competitions in Hawaii, New York, Denver, Southern California, Boston, Washington D.C., and other major cities. These destinations give student-athletes the opportunity to challenge themselves against national competition while creating lasting memories with their teammates. Beyond the competition, we focus on providing seamless, full-service experiences - from scheduling and logistics to accommodations, training, and on-site support - so that coaches and players can focus on what matters most: the game. At KSA Events, we believe sports have the power to inspire growth, build character, and strengthen communities, and our mission is to deliver experiences that do exactly that. Position Overview The Manager of Events & Competition Operations is responsible for organizing, scheduling, and managing athletic competitions for school teams traveling to Florida. A core part of this role is interviewing each traveling team's head coach to understand needs for games, practices, and clinics, and using that information to design balanced and competitive schedules. Important: This job involves a lot of scheduling and logistics. Expect roughly desk-based work (building schedules, coordinating facilities/officials, maintaining systems and communications) and on-site operations (~12 weeks per year) executing games, practices, and clinics. This position requires close collaboration with sales, account management, and operations teams to deliver a seamless experience from initial scheduling through the team's complete trip. Our event seasons occur during three main timeframes each year: Spring: March - April Fall: Late August - Early September Winter: December - Early January During these seasons, you'll be onsite supporting events. In the preparation months leading up to events, you will have occasional flex hours and evening commitments, including Zoom kickoff calls with clients. While these may take place outside of a standard 9-5, the time counts toward your normal workday. Importantly, you will never be required to work more than 8 hours in a day outside of live event weeks. Training will be March 15 - April 1st. Must be located near Orlando. Key ResponsibilitiesCoach Communication & Needs Assessment Schedule a call with every traveling team to interview the head coach prior to scheduling. Conduct structured interviews to understand needs for games, practices, and clinics. Incorporate coach feedback into competition schedules and adjust as needed. Maintain open communication with coaches throughout the process to finalize schedules. Competition Scheduling & Management (Heavy Desk Work) Monitor incoming and newly contracted team applications and schedule requests. Organize and track applications by season to begin the matchup process. Evaluate teams to ensure fair and competitive matchups. Draft, communicate, and finalize proposed schedules with coaches. Build and maintain competition grids and master schedules by season. Upload finalized schedules and results to Tourney Machine and other platforms to ensure accurate public and coach-facing information. Review outstanding client balances before releasing final schedules. Facilities, Officials & Game Day Operations Contract facilities for competitions and manage on-site schedules with facility contacts. Coordinate athletic trainers and game officials for all events. Ensure timely deposits and payments to facilities, officials, and trainers. Order and track necessary athletic equipment each season. Provide on-site communication and support for coaches, officials, trainers, and facilities regarding competition changes or adjustments. On-Site Event Operations (~12 Weeks/Year) Operate events on-site, hosting games, practices, and clinics. Serve as the primary on-site contact for coaches, facilities, officials, trainers, and staff. Troubleshoot and resolve last-minute competition or facility issues. Ensure on-site experiences align with planned schedules and client expectations. Cross-Department Collaboration Maintain strong, consistent communication with all other departments. Work directly with Sales and Account Management to align trip details with competition schedules and client expectations. Share timely updates on scheduling progress, changes, or potential issues to protect the client experience. Support other departments as needed to resolve conflicts and deliver solutions. Relationship Management Maintain relationships with local Florida schools to secure competition partners. Contract local Florida schools to fill schedule gaps as needed. Issue competition contracts to Florida schools and traveling teams, confirming date, time, and location. Monitor and resolve traveling team cancellations to minimize schedule disruptions. Maintain and update coaches' manuals for each sport and season. Qualifications Strong organizational and multitasking skills with keen attention to detail. Excellent written and verbal communication skills; comfortable conducting structured coach interviews. Proven ability to collaborate across departments to ensure seamless client experiences. Proficiency CRM and in sports scheduling platforms (e.g., Tourney Machine) and Microsoft Office Suite; familiarity with other event management software a plus. Flexibility to work evenings, weekends, and travel as needed during competition seasons. Willingness to work on-site for approximately 12 weeks per year during major competition periods. Key Competencies Coach-Centered Communication: Translate coach needs into practical, balanced schedules. Scheduling & Logistics: Excel at building multi-team, multi-venue schedules with accuracy. Event Leadership: Confident hosting games, practices, and clinics during on-site operations. Cross-Department Collaboration: Partner closely with Sales and Account Management. Technology & Accuracy: Maintain precise schedules/results in external scheduling platforms. Organization & Time Management: Juggle multiple schedules and priorities across sports/seasons. Problem Solving: Adjust quickly to keep competitions running smoothly. Attention to Detail: Ensure accuracy in contracts, schedules, and public-facing information. Compensation & Benefits Competitive base salary plus commission/bonus structure PTO Healthcare stipend of $500 per month Travel opportunities and event-related benefits Opportunities for growth within a collaborative, mission-driven team How to Apply Send your resume and cover letter to ****************** with the subject line: KSA Events Manager of Events & Competition Operations - [Your Name]

*THIS ROLE IS ON-SITE IN GREATER PITTSBURGH, PA" Our client, a rapidly expanding CPG food & beverage company, is seeking a Director of Operations to oversee end-to-end supply chain, production, and co-manufacturing operations from an office setting. This role will lead planning and execution across branded and private-label products, ensuring reliable production, efficient logistics, and cost optimization as the business scales across retail and e-commerce channels. Key Focus Areas: Manage and optimize relationships with multiple co-manufacturers and suppliers. Lead production scheduling, demand planning, and inventory management to meet forecast needs. Oversee procurement, logistics, and 3PL partnerships to ensure on-time fulfillment. Drive process efficiencies, cost savings, and operational excellence. Requirements: 5+ years in CPG operations or supply chain leadership, preferably within food & beverage. Proven experience managing co-manufacturing and vendor negotiations. Hands-on expertise in production and demand planning. Bachelor's degree in Supply Chain, Operations, or related field. If interested, please apply and include a PDF version of your resume titled as your name (ex: John Smith.pdf)

The Division Manager, Broad Market NorCal, is responsible for leading sales and execution in our Off premise & Independent accounts for the Northern California market, as well as achieving all volume and distribution goals for The Wine Group, Inc., portfolio of brands. The Division Manager will also be responsible for developing and executing pricing/programming strategies in coordination with the TWG Leadership Team. Additionally, the role will have responsibilities for both Off premise/Independent and key regional accounts. This entails strategy creation and distributor channel leadership management, working closely with Sales Directors, Area Managers, and Sales Representatives. The Division Manager will spearhead efforts to increase TWG's market share, execute programs, and prioritize brand initiatives. There will be routine travel within assigned markets, with a strong focus on providing high-volume support in Northern California, including San Francisco, East Bay, San Jose, and Sacramento. The preferred candidate will be located within easy commuting distance for the markets. Essential Functions Responsible for building and owning relationships in retail Off premise & Independent Accounts and Key regional accounts along with a high focus on Distributor Management. Assist in developing and implementing annual operating plan which includes financial, volume, and distribution objectives. Collaborate with TWG management team to ensure new item & monthly retail priority execution are being achieved. Schedule and lead effective distributor sales meetings with all levels of management. Introduce creative sales execution concepts, share across state lines/regions if successful and aspire to be a leader in best practices. Administrative responsibilities include complete monthly CPR, complete monthly phasing calendar, maintain working key account list, and completing any relevant Travel & Entertainment expenses on a weekly basis. Manage assigned budgets including incentives, travel & entertainment, and other departmental expenses. Ensure all sales practices are compliant with state & company policies/law. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. Other Functions Results oriented, innovation, strong problem solving and negotiation skills. Ability to work and succeed in dynamic entrepreneurial environment. Ability to multi-task, work independently and with a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness. Prioritizing while adapting to changing priorities. Demonstrated reliability and punctuality, work effectively in team/crew environment, adherence to all safety regulations and operating procedures. Additional responsibilities as assigned by the Sales Director. Qualifications BA degree or equivalent experience & proficient skills in Microsoft Office Suite Minimum 5 or more years of sales experience in the alcoholic beverage industry or related business with knowledge and passion for both commercial and premium wines Must have strong understanding and working knowledge of alcoholic beverage industry retail environment and be able to work independently to achieve goals. Intermediate wine knowledge or associated certifications preferred. Must be adaptive to change within organization and industry. Excellent communication and interpersonal skills. Willing to travel with overnight stays as needed. Display integrity, character, and strong leadership skills. Must have excellent safety, work performance, and attendance record. Physical Demands Position operates in a professional office environment. Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks. Ability to travel frequently between home office, client sites, and industry meeting/events within the Northern California market. Must maintain a clean driving record and meet minimum state insurance requirements. Compensation Hiring Salary Range Posted: $106,600 - $159,800. Actual compensation will be based on factors such as experience, skills, knowledge, and abilities, education, and other position-related factors. At The Wine Group, we are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law. #J-18808-Ljbffr

Hilton (NYSE: HLT) is a global leader in hospitality, offering a portfolio of 25 world-class brands that span more than 9,000 properties in 141 countries and territories. For over 100 years, Hilton has welcomed more than 3 billion guests and is committed to creating memorable experiences rooted in service and hospitality. With a workforce of 500,000 team members worldwide, Hilton has been recognized as the No. 1 World's Best Workplace by Great Place to Work and Fortune. Through innovative technologies such as Digital Key Share and automated room upgrades, Hilton continuously enhances the guest experience. The company's award-winning Hilton Honors loyalty program connects over 235 million members to unique benefits and experiences. Role Description We are seeking a Hotel General Manager to oversee the daily operations at our property in Evansville, IN. This is a full-time, on-site role. The General Manager will be responsible for leading staff, managing budgets, optimizing guest satisfaction, and ensuring the hotel operates efficiently. Duties include managing guest relations, financial performance, operational planning, and compliance with Hilton's brand standards. Additionally, the role involves liaising with vendors, overseeing food and beverage services, and implementing strategies to achieve business objectives. Qualifications Proven capabilities in General Management and Business Management Strong Customer Service expertise and ability to deliver exceptional guest experiences Experience in Budgeting and financial operations to achieve revenue and cost objectives Proficiency in overseeing Food & Beverage operations and ensuring quality service Strategic leadership, strong communication skills, and problem-solving abilities Bachelor's degree in Hospitality, Business, or a related field is preferred Previous hotel management experience, particularly in a leadership role Flexibility to work varied shifts, including evenings, weekends, and holidays

Assistant Regional Marine Operations Manager - Eastern Region Marine Operations Manager is a regional management position that will primarily travel and work onboard ships and work remotely from home when not aboard. Marine Operations Manager directs safe regional vessel operations and adherence to company and regulatory standards. The Manager directly supervises and develops shipboard Captains, Navigation Mates, Mates, Third Mates, Senior Deckhands. The Manager issues regional Sailing Instructions to Captains, assesses day-to-day emergent operating conditions and vessel Voyage Planning, and issues timely revised Sailing Instructions to sustain operations. The Manager issues standard marine operating guidance and procedures for prudent vessel operations aligned with American Cruise Lines' policy. The Manager ensures fleet vessels, operations, and reporting adheres to applicable federal and state regulatory standards. In coordination with Captains, the Fleet Operations Center, and the Director of Marine Operations, Managers coordinate verbal and written inspection and incident reporting to the USCG. The Manager contributes and makes recommendations for marine shipboard officer hiring and development, completing in-person hiring assessments and coordinating development with ACL Talent Acquisition and Development Departments to optimize marine officer recruitment, hiring, and development. The Manager approves regional Captain, NavMate, Mate, and Third Mate schedules optimizing mariner skills, experience, and development. The Manager is a relief Captain and sails aboard company vessels regularly to assess and mentor marine officers, ensure adherence to company and regulatory standards, and maintain professional proficiency. Managers are proactive managers and prudent decision-makers continually reducing risk and standardizing execution, keeping fleet operations and crew readiness ahead of planning timelines and operational schedules. Marine Operations Managers are present aboard ships regularly to guide, develop, and assess the performance of Captains, Navigation Mates, Mates, Third Mates, and Senior Deckhands to ensure the highest standard of marine operations, vessel condition, and guest experience. The Marine Operations Manager is accountable for the marine crew performance and fleet standardization of the shipboard marine operations inclusive of helm-gangway watch standing, exterior cleaning, vessel security rounds, launch operations, deck system operation and maintenance, and guest logistic support. Managers are team-oriented leaders and meticulous professionals in service to our guests, as supportive examples to our crews, and as professional partners within the maritime industry. Marine Operations Managers coordinate with Regional Hotel Operations Managers and Regional Port Engineers. Marine Operations Managers report to the Director of Marine Operations. Typical onboard periods are 1-3 days aboard individual ships, rotating throughout the region. Marine Operations Managers develop fleet management and crew leadership skills critical to their professional growth within ACL and within the marine industry. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: Supervise, Schedule, Evaluate, and Develop world-class Shipboard Captains, Navigation Mates, Mates, Third Mates, and Sr Deckhands. Issue Captain's Sailing Instructions directing Fleet Execution of Company Cruise Itineraries. Assess and Oversee Daily Fleet Voyage Planning, Execution, and Timely Change Orders. Establish, Observe, and Enforce Fleet Readiness and Procedures aligned with Regulations and ACL Policy. Review, Observe, and Enforce shipboard company and regulatory standards across the fleet. Supervise Marine Shipboard Officer Licensing, Certification, and Reporting Requirements. Guide Performance, Assessment, and Posting of Marine Officers. Sail periodically as Captain to maintain proficiency, navigate itineraries, and fill emergent gaps. Directly supervise and evaluate Captains. Supervise Navigation Mates, Mates, Third Mates, Sr Deckhands, and through shipboard Captains. Ensure Shipboard Marine Department perform to ACL Operations Manual Standards. Develop and Oversee Standardized Daily-Weekly-Monthly Procedures for Marine Department Tasks. Set professional example and builds genuine teamwork within Deck Departments. Identify and Resolve Challenges: Personnel, Operations, Logistics. Focus Shipboard Marine Teams on: Safe-Secure-Clean Daily Execution of Operations. Sustain Professional Relationships with Dock, Port, Logistics Stakeholders. Assist with Interviewing, Onboarding, Developing new Captains, Navigation Mates, Mates and 3rdMates. Coordinate Shipboard Teamwork together with Regional Hotel Ops Managers and Regional Port Engineers. Maintain Proficiency to Sail as Captain. Develop Advanced Shiphanding and Maneuvering Skills with Ability to Assess Officers. Oversee Shipboard Deck Department routine discipline in adherence to Regulatory Safety-Security- Environmental compliance. Build Teamwork across Marine, Hotel, and Engineering Operations. Minimum Qualifications: * Masters License 100T. * 3-yrs+ experience as a Captain. * Ability to sail as needed during the training and development process. * Prior U.S. Coast Guard experience or familiarity with maritime operations and regulations are strongly preferred. * Poised leadership, communication, and problem-solving skills. * Desire to travel and work a flexible schedule. * Proficiency in Microsoft Office. * US Coast Guard regulated pre-employment drug test and periodic consortium testing. * Willingness and ability to travel frequently (approximately 50%) to vessels within the assigned region. Attributes for Success: Ability to supervise, mentor, critique, and coach. Confidence to constructively assess performance and assertively guide performance to standards. Poise to adapt, problem solve, and make decisions in dynamic environment Superior time management. Commitment to lead and live by example. Why Join American Cruise Lines? At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.

Assistant Regional Marine Operations Manager - Eastern Region Marine Operations Manager is a regional management position that will primarily travel and work onboard ships and work remotely from home when not aboard. Marine Operations Manager directs safe regional vessel operations and adherence to company and regulatory standards. The Manager directly supervises and develops shipboard Captains, Navigation Mates, Mates, Third Mates, Senior Deckhands. The Manager issues regional Sailing Instructions to Captains, assesses day-to-day emergent operating conditions and vessel Voyage Planning, and issues timely revised Sailing Instructions to sustain operations. The Manager issues standard marine operating guidance and procedures for prudent vessel operations aligned with American Cruise Lines' policy. The Manager ensures fleet vessels, operations, and reporting adheres to applicable federal and state regulatory standards. In coordination with Captains, the Fleet Operations Center, and the Director of Marine Operations, Managers coordinate verbal and written inspection and incident reporting to the USCG. The Manager contributes and makes recommendations for marine shipboard officer hiring and development, completing in-person hiring assessments and coordinating development with ACL Talent Acquisition and Development Departments to optimize marine officer recruitment, hiring, and development. The Manager approves regional Captain, NavMate, Mate, and Third Mate schedules optimizing mariner skills, experience, and development. The Manager is a relief Captain and sails aboard company vessels regularly to assess and mentor marine officers, ensure adherence to company and regulatory standards, and maintain professional proficiency. Managers are proactive managers and prudent decision-makers continually reducing risk and standardizing execution, keeping fleet operations and crew readiness ahead of planning timelines and operational schedules. Marine Operations Managers are present aboard ships regularly to guide, develop, and assess the performance of Captains, Navigation Mates, Mates, Third Mates, and Senior Deckhands to ensure the highest standard of marine operations, vessel condition, and guest experience. The Marine Operations Manager is accountable for the marine crew performance and fleet standardization of the shipboard marine operations inclusive of helm-gangway watch standing, exterior cleaning, vessel security rounds, launch operations, deck system operation and maintenance, and guest logistic support. Managers are team-oriented leaders and meticulous professionals in service to our guests, as supportive examples to our crews, and as professional partners within the maritime industry. Marine Operations Managers coordinate with Regional Hotel Operations Managers and Regional Port Engineers. Marine Operations Managers report to the Director of Marine Operations. Typical onboard periods are 1-3 days aboard individual ships, rotating throughout the region. Marine Operations Managers develop fleet management and crew leadership skills critical to their professional growth within ACL and within the marine industry. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: Supervise, Schedule, Evaluate, and Develop world-class Shipboard Captains, Navigation Mates, Mates, Third Mates, and Sr Deckhands. Issue Captain's Sailing Instructions directing Fleet Execution of Company Cruise Itineraries. Assess and Oversee Daily Fleet Voyage Planning, Execution, and Timely Change Orders. Establish, Observe, and Enforce Fleet Readiness and Procedures aligned with Regulations and ACL Policy. Review, Observe, and Enforce shipboard company and regulatory standards across the fleet. Supervise Marine Shipboard Officer Licensing, Certification, and Reporting Requirements. Guide Performance, Assessment, and Posting of Marine Officers. Sail periodically as Captain to maintain proficiency, navigate itineraries, and fill emergent gaps. Directly supervise and evaluate Captains. Supervise Navigation Mates, Mates, Third Mates, Sr Deckhands, and through shipboard Captains. Ensure Shipboard Marine Department perform to ACL Operations Manual Standards. Develop and Oversee Standardized Daily-Weekly-Monthly Procedures for Marine Department Tasks. Set professional example and builds genuine teamwork within Deck Departments. Identify and Resolve Challenges: Personnel, Operations, Logistics. Focus Shipboard Marine Teams on: Safe-Secure-Clean Daily Execution of Operations. Sustain Professional Relationships with Dock, Port, Logistics Stakeholders. Assist with Interviewing, Onboarding, Developing new Captains, Navigation Mates, Mates and 3rdMates. Coordinate Shipboard Teamwork together with Regional Hotel Ops Managers and Regional Port Engineers. Maintain Proficiency to Sail as Captain. Develop Advanced Shiphanding and Maneuvering Skills with Ability to Assess Officers. Oversee Shipboard Deck Department routine discipline in adherence to Regulatory Safety-Security- Environmental compliance. Build Teamwork across Marine, Hotel, and Engineering Operations. Minimum Qualifications: * Masters License 100T. * 3-yrs+ experience as a Captain. * Ability to sail as needed during the training and development process. * Prior U.S. Coast Guard experience or familiarity with maritime operations and regulations are strongly preferred. * Poised leadership, communication, and problem-solving skills. * Desire to travel and work a flexible schedule. * Proficiency in Microsoft Office. * US Coast Guard regulated pre-employment drug test and periodic consortium testing. * Willingness and ability to travel frequently (approximately 50%) to vessels within the assigned region. Attributes for Success: Ability to supervise, mentor, critique, and coach. Confidence to constructively assess performance and assertively guide performance to standards. Poise to adapt, problem solve, and make decisions in dynamic environment Superior time management. Commitment to lead and live by example. Why Join American Cruise Lines? At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.

Are you a results-driven leader ready to make a significant impact? SERVPRO Team Wilson is seeking an experienced and dynamic Operations Manager to lead our Mitigation and Emergency Response team in Houston, TX. This is a key leadership role, reporting directly to the Director of Operations, where you will drive profit, build a strong culture, and ensure excellent service delivery. What You'll Do: Lead and develop a team of 12-15 operations staff members, galvanizing them to meet production expectations. Drive budget and profit initiatives utilizing the ACDC Model (Attract Customers; Close Deals; Deliver on Service; Collect Money). Work closely with the Business Development Manager and Reconstruction Team Lead for operational efficiency. Split your focus 80/20 between tactical execution and strategic growth. Oversee 5-10 concurrent restoration projects (water, fire, mold, etc.). The Ideal Candidate: 3+ years of progressive leadership or management experience. Mitigation/Restoration experience is CRITICAL. Proven track record in a service-based industry (e.g., HVAC, Pest Control). Driven to build culture, increase profitability, and invest in people. Possesses a servant leadership attitude with a commitment to organizational values. Highly Preferred: Bilingual fluency in English/Spanish. If you are hungry for professional growth, organized, and driven by success, we want to hear from you!

About Us We are a startup revolutionizing the beauty industry by defining the standard of “clean.” Our premium skincare, makeup, and body care formulations combine uncompromising safety, efficacy, and environmental responsibility. Our vision goes beyond products-we aim to empower and inspire confident individuals to drive meaningful change. Our innovative community-commerce ecosystem connects customers, beauty enthusiasts, and loyalists, allowing them to align with our brand in ways that authentically reflect their values and aspirations. From our formulas to our advocacy efforts to our community connection, we lead clean. Position Overview We are seeking a detail-oriented and proactive Operations Manager to oversee logistics (inbound and outbound freight) and fulfillment operations with third-party logistics partners (3PL). This is a critical role that supports our rapidly growing beauty business by ensuring timely delivery of products, managing inbound and outbound flows, and supporting the resolution of daily operational issues. Key Responsibilities Inbound Freight Management Plan and manage inbound shipments (international and domestic) including freight bookings, load consolidation, carrier selection and route optimizations to ensure timely and cost-effective delivery of inventory. Supervise Logistics Coordinator (direct report) to ensure all business logistics needs and deadlines are met or exceeded. Maintain a network of carrier partners to obtain and compare freight quotes to optimize shipping costs and service levels. Manage air freight operations, including tracking and analyzing air freight spend to identify cost-saving opportunities; collaborate with air carriers to negotiate favorable rates and maintain the air freight tracking reports. Customs & Compliance Coordination Coordinate with customs brokers and freight forwarders to ensure smooth customs clearance for international shipments. Prepare and maintain all required shipping and customs documentation (e.g. bills of lading, commercial invoices and packing lists) and ensure proper HTS classifications for imported goods to comply with import regulations. Coordinate and manage execution of established SOPs with 3PL to ensure inbound shipments release timing is in alignment with internal quality assurance compliance processes. Receiving & Delivery Coordination Schedule and confirm outbound carrier shipments for transfers between 3PLs, Contract Packaging partners and Retail locations. Ensure inbound shipments are compliant with 3PL warehouse receiving requirements (labeling, pallet configuration, etc.) to avoid delivery delays or non-compliance fees. Freight Claims Management File and Manage freight claims for any lost, damaged or delayed inbound shipments. Oversee claims process for outbound DTC shipments to ensure 3PL or carrier compensation is successfully completed for all eligible shipments and validated with 3PL freight invoice credits. Internal Orders Support Oversee logistics for internal stock movements, including product sample orders and headquarters (HQ) supply orders. Validate internal orders meet approval and accounting requirements prior to entering NetSuite (ERP). Manage 3PL Ensure these internal shipments are executed efficiently, with proper documentation and tracking, to meet the needs of marketing, events, or other departments. Wholesale Logistics Operations Support wholesale and retail channel operations by coordinating logistics for partner orders (e.g. Retail Sites, Amazon and other Wholesale Retail accounts). Coordinate with 3PL and carriers to ensure compliance with each partner's shipping guidelines and routing requirements, helping to minimize delays and avoid additional fees or chargebacks. Cross Functional Collaboration: Work closely with cross-functional teams - including Sourcing, Product Development, Inventory Management, Planning, and Sales/Wholesale - to align inbound logistics with product launch schedules and inventory needs. Provide expertise in logistics planning and troubleshoot supply chain issues to support overall business objectives. Qualifications & Experience 4+ years of experience in inventory or supply chain operations, beauty or CPG experience preferred. Strong working knowledge of domestic and international freight modes, incoterms, and import/customs regulations. Hands-on experience coordinating global shipments and customs clearance is required. Strong problem-solving and decision-making skills in supply chain contexts. Proactive in identifying issues (delays, shipping discrepancies, etc.) and driving solutions to maintain supply continuity. Proficient in ERP and supply chain software, experience with NetSuite is strongly preferred. Skilled in Excel and data analysis capabilities. Comfortable generating reports and using data to drive decisions. Excellent written and verbal communication skills. Highly organized and process-oriented, with strong attention to detail. Ability to manage up and work independently while also supporting team execution. International experience is a plus, particularly in global supply chain management and logistics. Why Join Us? Competitive compensation, annual performance-based bonus eligibility, and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k), flexible paid time off, and employee discounts. Fast-paced, collaborative work environment with opportunities for career advancement and professional growth. The opportunity to make a significant impact on a growing and innovative beauty brand. Counter is a people-powered movement that starts with those behind it! We're building a team that reflects the diversity of the communities we serve, where every individual is respected, supported, and empowered to thrive. We know that different backgrounds, identities, and perspectives make us stronger, more creative, and better equipped to drive change. That's why we're committed to fostering an inclusive culture where everyone belongs. Counter is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender/gender identity or expression, age, national origin, disability, veteran status, or any other legally protected status. We encourage all individuals to apply and join us in shaping a cleaner, more inclusive future for all.

Role Description This is a full-time, on-site role for a Hotel General Manager based at the Hampton Inn Valdosta/Lake Park Area in Lake Park, GA. The General Manager will oversee daily operations, ensuring smooth functioning across all departments. Key responsibilities include managing hotel staff, delivering excellent customer service, developing and maintaining budgets, and monitoring financial performance. Additionally, the General Manager will ensure compliance with hotel standards and assist with food and beverage operations to enhance guest satisfaction and profitability. Qualifications Proven expertise in General Management and Business Management, with the ability to oversee and coordinate hotel operations effectively Strong Customer Service skills to ensure guest satisfaction and manage feedback effectively Experience in Budgeting and financial planning to ensure profitability and efficient resource allocation. Maintaining the Hilton Brand Standards and highest level of scores. Ability to work collaboratively with a team and make data-driven decisions Previous experience in the hospitality industry is highly preferred. Degree in Hospitality Management, Business Administration, or related field is desirable. Willingness to work weekends, holidays and up to 6 days a week based on the needs of the hotel.

The Glenn Hotel, a distinctive Marriott Autograph Collection property, is seeking an experienced and service-driven Operations Manager to help lead hotel operations and elevate the guest experience. This role plays a critical leadership function across Front Office, Housekeeping, and Security, while partnering closely with Engineering and Sales to ensure seamless hotel performance. If you are a hands-on hospitality leader who thrives in a fast-paced, boutique luxury environment and leads by example, we invite you to apply.

Responsible for leading HVAC service operations and delivering high-quality support across a wide range of facility types, including commercial office, laboratories, R&D, industrial, medical office, data centers, and manufacturing environments. This role combines technical expertise, team leadership, and client-facing responsibility to ensure safe, reliable, and efficient HVAC system performance. Responsibilities: Manage day-to-day HVAC service operations, scheduling, and dispatch Supervise, mentor, and support service technicians and field staff Troubleshoot and resolve complex HVAC and control system issues Oversee preventive maintenance and reactive service programs Manage service contracts, budgets, KPIs, and customer expectations Ensure compliance with safety standards, codes, and regulations Maintain strong client relationships and support long-term account growth Qualifications: Proven experience managing HVAC service operations Strong technical knowledge of HVAC systems in complex facilities Leadership experience in regulated or mission-critical environments Excellent communication, organizational, and problem-solving skills Benefits: Competitive salary and performance-based incentives Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Company vehicle or vehicle allowance (where applicable) Ongoing training, certifications, and career advancement opportunities

Company Profile: At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together. We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others. Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious. Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt. Passion for Positivity: We greet each day with warmth and possibility. Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose. General Manager: Managers will oversee all restaurant operations and team members. Managers provide leadership and motivation to ensure that all team members are guest-focused and team-focused. Managers set high standards and establish a positive work atmosphere for their team to create successful day-to-day operations. What You'll Bring to the Table: Develop yourself and others - focus on self-improvement while supporting the success of others Lead your four-wall operation like you own it - from people development, to inventory, labor, staffing, and accountability Put the customer first - including your internal customers, your team. You will be responsible for regular people planning, coaching, training, accountability, and when necessary, corrective action Consistently create CAVA fanatics - find ways to say "yes" to every guest, inspiring your teams to do the same Achieve results - take ownership of every shift and take pride in your job Foster collaboration - work with others to find success as a group Adapt to change - solve problems through an open-minded and all-inclusive approach Assist with any additional duties assigned What We Bring to the Table (Benefits): We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay $ Early Wage Access* Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked (YEP, that's right, FREE CAVA!) The opportunity to be on the ground floor of a rapidly growing brand * indicates eligible qualifying positions Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision are required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions May stand for long periods of time and lift up to 50 pounds As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. California applicants: Please visit our Notice at Collection here: ********************************* and Privacy Policy here: ************************ to learn about our information practices in the job application and employment context. CAVA - joining "A culture, not a concept" General Manager | Restaurant Manager | Café Manager | Store Manager | Deli Manager | Assistant General Manager | Operations Manager |Managing Partner

Company Profile: At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together. We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others. Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious. Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt. Passion for Positivity: We greet each day with warmth and possibility. Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose. General Manager: Managers will oversee all restaurant operations and team members. Managers provide leadership and motivation to ensure that all team members are guest-focused and team-focused. Managers set high standards and establish a positive work atmosphere for their team to create successful day-to-day operations. What You'll Bring to the Table: Develop yourself and others - focus on self-improvement while supporting the success of others Lead your four-wall operation like you own it - from people development, to inventory, labor, staffing, and accountability Put the customer first - including your internal customers, your team. You will be responsible for regular people planning, coaching, training, accountability, and when necessary, corrective action Consistently create CAVA fanatics - find ways to say "yes" to every guest, inspiring your teams to do the same Achieve results - take ownership of every shift and take pride in your job Foster collaboration - work with others to find success as a group Adapt to change - solve problems through an open-minded and all-inclusive approach Assist with any additional duties assigned What We Bring to the Table (Benefits): We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay $ Early Wage Access* Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked (YEP, that's right, FREE CAVA!) The opportunity to be on the ground floor of a rapidly growing brand * indicates eligible qualifying positions Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision are required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions May stand for long periods of time and lift up to 50 pounds As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. CAVA - joining "A culture, not a concept" General Manager | Restaurant Manager | Café Manager | Store Manager | Deli Manager | Assistant General Manager | Operations Manager |Managing Partner

Are you a dynamic hospitality leader ready to oversee operations at one of the region's most exciting resort destinations? This is an incredible opportunity to lead a thriving lodging property known for its welcoming atmosphere, high guest satisfaction, and commitment to excellence. The General Manager will be responsible for all aspects of day-to-day operations, including guest services, financial performance, team development, and community engagement. This role is ideal for a hands-on leader who thrives in a guest-focused environment, takes pride in building strong teams, and excels at driving both operational and financial success. Key Responsibilities Oversee all property operations, ensuring an exceptional guest experience and seamless daily performance. Recruit, train, and inspire a motivated team committed to service excellence. Develop and execute marketing and promotional strategies to increase reservations and overall occupancy. Prepare and manage annual operating budgets; monitor monthly performance and identify growth opportunities. Collaborate with activities and recreation teams to design and deliver engaging guest experiences. Maintain property standards, oversee capital improvements, and ensure compliance with local, state, and federal regulations. Serve as the primary point of contact for guests, residents, and ownership, promoting a warm and professional environment. Qualifications Minimum 5+ years of leadership experience in hospitality, resort management, or related operations. Strong financial management skills, including budgeting, forecasting, and P&L oversight. Excellent communication, problem-solving, and organizational abilities. Proven ability to lead teams, handle guest concerns with professionalism, and uphold brand standards. Proficiency with Microsoft Office and property management or accounting systems. Flexibility to work evenings, weekends, and holidays as business needs require. Bachelor's degree in Hospitality Management, Business Administration, or related field preferred (or equivalent experience). Compensation: $70,000 - $80,000 base (commensurate with experience), 25% bonus program, 100% Paid Health Insurance Expenses (Single AND Family Coverage), 401K with 6% Match, Outstanding Career Growth Potential, PTO, and much more! Why Join This Opportunity This is your chance to lead a property that blends hospitality, community, and natural beauty. You'll have the autonomy to make an impact, a supportive ownership group that values innovation, and a team that's passionate about creating memorable experiences for every guest.

Responsible for the overall operations of, and accountable for, the performance of all revenue producing departments, non-revenue departments and the associated support departments comprising the hotel and casino operations. Also responsible for the direct management, overall development, coordination and management of staff to obtain optimum profits, efficiencies and economy of operations. In addition, this position is responsible for the communication of all substantial business issues to the Avi Casino Enterprise, Inc. Board of Directors and the President/CEO. Essential Functions and Responsibilities: Develop a team of highly qualified well trained and service oriented staff. Oversees day-to-day operations of the hotel and casino operations. Coordinates the functions of resort operations through appropriate departmentalization and delegation of duties. Oversee, develop, mentor and coach directors and managers. Review financial statements and management reports to administer budgets in attainment of profit objectives. Protect assets within hotel and casino property. Works with and reports to the Avi Casino Enterprise, Inc. Board of Directors and the President to fulfill the employment goals of the Fort Mojave Indian Tribe. Determines and implements company policies within the parameters established by the Avi Casino Enterprise, Inc. Board of Directors and the President. Plans, directs and coordinates activities in the area of management policy, internal control reviews and records management, financial management, personnel management and administrative services. Supervises and directs AGM, Directors and Department Heads in the performance of their duties. Has shared authority with the President to authorize capital expense request for the hotel and casino approved in the annual budget. Works closely with the President to oversee the structure and succession of our Tribal Training Program to include monitoring and mentoring of Trainees and Department Directors. Has full authority to hire, terminate, suspend or discipline personnel. Establishes and approves wage and payroll scales for all departments. Analyzes gaming and hotel records to recommend ways to increase revenues and reduce costs. Conducts scheduled meetings for management staff to ascertain the communication and review of activities in each department. Directs and reviews marketing objectives for maintaining equitable customer traffic flows and promoting special events. Approves marketing strategies and promotional programs. Authorizes customer comp limits and policies. Stays abreast of current gaming laws (State and Federal) to insure compliance in accordance with gaming regulation, rules and procedures. Responsible to plan and evaluate the addition of new services and amenities. Ensures compliance with the Tribal-State Compact and the Nevada Minimum Internal Control Standards. Promotes superior customer relations. Maintains effective and positive relationships and activities internally and externally with Team Members, customers, local, state and government officials. Responsible for maintaining a positive work environment with high team member moral. Identifies and recommends potential successors for all key resort operations, management and technical positions. Evaluates and analyzes activity reports and financial statements. Evaluates performance of directors and team members. Review and approves all contractual obligations of the hotel and casino. Scrutinizes and approves all check requests over $500.00. Verifies and approves all hotel and casino credit and check cashing requests. Represents the hotel and casino in relations with the public, the press, local and State law enforcement and the State Gaming Commission and Gaming Control Board when requested. Provides the Avi Casino Board of Directors with appropriate and timely reports of the hotel and casino activities. Responsible for the management of the Mojave Crossing Event Center. Provide outstanding customer service in a timely manner to both guests and fellow team members. Performs other duties as assigned. Qualifications Five (5) years of progressive hotel and casino operations experience as a General Manager and a four-year college degree in Hospitality, Business Administration, Marketing, or related field is preferred OR the equivalent level of training and experience. Three (3) years of progressive hotel and casino operations experience required as an Assistant General Manager AND a four-year college degree in Hospitality, Business Administration, Marketing, or related field is required. Must be able to qualify for a key employee license from the State of Nevada Gaming Commission and Gaming Control Board. Knowledge of hospitality and gaming operations, including but not limited to slots, tables, bingo, keno, poker, hotel, food and beverage, hospitality, facilities repairs and maintenance. Must be able to read, understand, analyze and interpret financial statements in order to more completely control and direct the casino and hotel enterprise. Thorough understanding of the marketing process as it relates to the hotel and casino industry. Knowledgeable in the various hospitality and gaming software packages and their capabilities, such as SDS, CMS, LMS and various point of sale programs. Thorough knowledge of gaming regulations of the State of Nevada and the Nevada MICS as they relate to all gaming areas. Thorough understanding of Title 31 of the Bank Secrecy Act as it relates to both gaming and non-gaming operations. Strong administrative, organizational and communication skills, sensitivity to Native American culture. Knowledge of computer software as it relates to customer databases and gaming spreadsheets. Knowledgeable in business law, contract law, labor law, insurance contracts and property and liability coverage requirements, and health and welfare coverage's. Obtain and maintain all work cards as required by the company. Verify right to work in the United States. Work Cards Gaming Alcohol Awareness Food Handler Physical Requirements Frequently required to stand and sit. Use hands to finger, handle, or feel. Reach with hands and arms. Occasionally required to climb or balance and stoop or kneel. Frequently lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment Conditions The work environment is characterized as an office setting, where computers and standard office equipment will be supplied and used as a part of the job. The noise level in the work environment is usually moderate. The immediate work environment is smoke free; however, a smoking environment does exist in the building.