NICE Systems jobs in Sandy, UT - 26 jobs

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. This position manages the AWS Operations Team responsible for several AWS accounts, VPC creation/configuration, IAM management, account security, and oversight. The accounts are used for highly available production and lab environments. This position manages the Cloud Operations effort to enable and support the teams using AWS PaaS components. In addition, the team is responsible for the infrastructure as code to deploy changes VPCs, NAT gateways, and AWS WAF. Financial Responsibilities: • Ensure Cloud assets are logged and accounted for • Responsible for finding and killing Zombi infrastructure. • Creating expense reports on time • Adherence to departmental budgets Major Functions/Responsibilities: • Lead a team of CloudOps and DevOps Engineers and Analysts to support, design, develop, automate, test, deploy, maintain, and continuously improve public cloud platform enablement • Accountable to review and provide the team with defined Cloud platform best practices enablement strategy, standards, procedures, tools, and processes • Partner with Product leadership to complete work, provide requirements and stakeholder input. • Provide management updates, status reporting, and dashboards from a platform health and security perspective to demonstrate platform progress and process maturity! • Work with Cloud hosting vendors pushing boundaries on organization cloud platform configuration. • Enable and support product engineering teams hosting of products and services in the Cloud. • Accountable to keep the public cloud enablement product and services up and running • Drive and ensure alignment with Engineering peers and tech leads during strategy, planning, and delivery. • Mentor the TechOps platform team to develop and perform as highly as possible. • Partner with security, compliance, and identity and access mgmt. to identify and implement cloud platform gaps • Applies strong analysis, research, and problem-solving skills across various systems and situations, including those that may be unfamiliar, to address critical issues. • Always follow the company Code of Ethics and in Contact policies and procedures. • Communicate in an effective and professional way with customers in and outside of NICE CXone This is not intended to be all-inclusive, and the employee will also perform other reasonable related business duties as assigned by the immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Required Education, Experience, and Specific Job-Related Skills Education Requirements: • Bachelor's degree in Computer Science or related field or equivalent work experience required. • AWS certifications preferred. Experience Requirements: • 10+ years technical experience (software engineering, systems or network engineering, etc.) • 5+ years AWS cloud operations management experience • Ability to work in a fast-paced environment • Excellent verbal and written skills • Ability to meet and set short term and long-term objectives for self and assigned team • Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision • Excellent knowledge of Windows Domains, Active Directory, DNS • A high degree of computer literacy, fluent with Microsoft Office and in Contact applications Experience Preferred: • AWS Account Administration • AWS IAM Management • AWS VPC Experience • Linux Administration • AWS PaaS Administration • Infrastructure as Code experience About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? As a Sales Associate (SA) on the Account Growth Team, you will act as a growth multiplier within Enterprise and Strategic accounts. Your mission is to increase revenue yield by executing defined account growth motions, generating incremental pipeline, and closing right-sized opportunities-all in tight alignment with Account Executives (AEs) and their account strategies. This is not an administrative role; it's a high-impact sales position focused on accelerating account penetration and driving measurable growth. How will you make an impact? Expand relationships and drive growth by coordinating with AEs on strategic actions. Own and close right-sized opportunities that accelerate total account ARR. Generate incremental pipeline through targeted outreach, re-engagement of dormant opportunities, and campaign-driven follow-up. Increase deal size, velocity, and account penetration by executing expansion and cross-sell motions. Maintain momentum between AE-led executive conversations by advancing procurement, legal, and technical threads. Have you got what it takes? 2+ years' experience in SaaS sales Proven ability to create pipeline and close deals within or exceeding goals. Skilled in multi-threading conversations below the executive level and uncovering whitespace opportunities. Comfortable managing parallel deal threads and accelerating deal cycles. Strong collaboration skills to operate as an embedded partner to AEs. Ability to execute growth-producing motions without drifting into administrative tasks. You will have an advantage if you also have: Experience in Enterprise or Strategic account management. Familiarity with SaaS sales motions and expansion strategies. Strong understanding of quoting and approvals processes. What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 9720 Reporting into: Manager, Sales SMB Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Description We're looking for a motivated talented Scrum Master to lead the execution of two scrum teams in challenged and multitasking environment to ensure a successful Scrum process within the scrum teams. Coach the scrum team on to deliver done-high-quality products, by ensuring execution is most efficient and well-coordinated possible through continuous coaching and mentoring of the teams members in the Agile principles, practices and values. Responsibilities: Ensure smooth implementation of Scrum and Agile principles within the scrum team. Responsible to ensure that any roadblocks the scrum team cannot remove themselves are smoothed out. Shield the team to ensure a successful sprint delivery Promotes Agile ideas beyond his/her own team - “Change-Agent” role Ensures teams' continuous improvement in adherence to defined organizational goals (retrospective, CFD monitoring, minimize WIP, increases team productivity, visible team work, increases flow, ensures pull system). Master Scrum Artifacts, NICE Agile House & NICE Agile Core Pillars and foster them within the team Coordinate and facilitate Scrum meetings such as daily standup, sprint planning, release planning, retrospective Coordinate dependencies with external teams and other scrum masters Promote an empowered, self-management, collaborative, multidisciplinary team environment that fosters ownership, creativity and innovation Support, educate, engage & mentor the Team members (including PO) managers & other stakeholders to follow Agile principles and clear responsibilities they carry Acts as management contact (e.g. for status) Ensure team backlog is ready (e.g. groomed), available and provided by Product Owner before sprint starts. Organize and facilitate Scrum meetings, record team progress, Ensure adherence to Definition of Done Monitor team retrospective items to ensure continues improvement Qualifications: Proven experience in Release management or leading development /QA teams - 3 years Experienced Scrum Master in global R&D organization - 2 years Extensive experience using Scrum and deep understanding of Agile principles practices and values Excellent soft skills, inter-personal relationships abilities Servant leader attitude with strong leadership skills and strong desire for continuous improvement Ability to adapt, be flexible, and work well in a cross-functional, matrix management environment Ability to drive clarity of purpose and goals for release and sprint planning Technical & development skills - an advantage Certified Scrum Master - an advantage Personal Skills: Professional capabilities in the domain are emerging, focuses on knowledge and expertise attainment Seeks guidance from others to execute work Technical & development skills About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Who We Are At NiCE, we are a global leader in AI-powered customer experience solutions, helping organizations transform how they engage with customers across every interaction. Our unified cloud platform, CXone Mpower, enables enterprises to manage and optimize 100 percent of customer engagements across voice and digital channels, combining contact center capabilities with advanced analytics, automation, and conversational AI. As an AI-first company, NiCE is advancing the next generation of intelligent, automated customer interactions through generative AI, virtual agents, and real-time decisioning to drive improved satisfaction, efficiency, and loyalty at scale. NiCE also offers complementary compliance and public sector solutions that extend our AI capabilities into regulated and mission-critical environments. With more than 25,000 customers worldwide, including 85 of the Fortune 100, NiCE operates in over 150 countries. Learn more at ************* About the Role As a Senior Legal Counsel on NiCE's Americas Legal team, you will support high-value commercial and technology transactions that are central to NiCE's customer experience business. The role is focused on enabling growth of NiCE's CXone Mpower platform through the negotiation and structuring of complex technology, SaaS, and strategic partnership agreements. You will work closely with sales, product, finance, security, and privacy stakeholders to address issues at the intersection of cloud technology, data protection, and regulatory compliance, while providing practical, business-oriented legal guidance. In addition to transactional responsibilities, you will contribute to the development of scalable contracting processes, legal playbooks, and operational improvements to support a rapidly growing and evolving business. Reporting to the Associate General Counsel for NiCE Americas, this hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI-driven customer experience organization. Personal Characteristics We are seeking a senior legal professional who demonstrates the following attributes: Strategic and Commercial Mindset: Approaches legal issues with strong business judgment and creativity, delivering solutions that advance NiCE's strategic and commercial objectives. Collaborative Partner: Works effectively across cross-functional and geographically diverse teams, building trust and influence with stakeholders at all levels of the organization. Clear and Persuasive Communicator: Communicates complex legal concepts clearly and concisely, both in writing and verbally, with the ability to tailor messaging to different audiences. Proactive Problem Solver: Manages multiple priorities with minimal supervision, anticipates risks, and drives matters to completion in a fast-paced, evolving environment. Adaptable and Resilient: Remains effective and composed amid change, ambiguity, and shifting business priorities. Team-Oriented Professional: Values collaboration and contributes positively to a high-performing, engaged legal team culture. Responsibilities Lead Complex Transactions: Structure, negotiate, and manage sophisticated commercial and technology transactions across sales, product, and procurement, with a primary focus on enterprise cloud offerings. Provide Legal and Regulatory Guidance: Advise on U.S. and international legal issues related to SaaS, data protection, cybersecurity, and commercial contracting, delivering practical, risk-balanced guidance to the business. Scale Legal Operations: Develop, maintain, and improve legal playbooks, templates, and contracting processes to increase efficiency and support a growing, fast-moving organization. Partner Cross-Functionally: Collaborate with legal colleagues and cross-functional stakeholders globally to align legal strategies with business priorities and key initiatives. Anticipate Regulatory Change: Monitor and assess evolving laws and regulations affecting NiCE's commercial activities and proactively advise on risk mitigation and compliance. Enable the Business: Educate and train internal teams on legal, compliance, and contracting best practices to support informed and efficient decision-making. Build Trusted Relationships: Establish strong working relationships with internal stakeholders and external partners, balancing legal risk with commercial objectives. Support Strategic Growth: Contribute to initiatives that advance NiCE's global growth strategy and innovation agenda. Other Legal Matters: Support additional legal projects and responsibilities as needed. Requirements Technical Expertise Education and Licensing: Juris Doctor with strong academic credentials and an active license to practice law in at least one U.S. jurisdiction. SaaS and Technology Experience: Minimum of 8 to 10 years of legal experience, with substantial experience supporting SaaS, cloud computing, and enterprise software transactions primarily on the vendor side. Transactional Expertise: Demonstrated experience drafting, negotiating, and advising on complex SaaS and technology agreements, including Data Processing Agreements and, where applicable, Business Associate Agreements. Legal Acumen: Strong working knowledge of data privacy, cybersecurity, and intellectual property law, including familiarity with U.S. and international data protection regimes and evolving regulatory trends. In-House Experience: Prior in-house legal experience supporting a commercial or technology-driven business environment. Preferred Experience Public Company or Global Environment: Experience supporting a U.S. publicly traded company and/or a global, multinational organization. Operational Maturity: Proven ability to design, improve, and scale legal processes, templates, and playbooks in support of a growing business. AI and Emerging Technology Law: Familiarity with evolving artificial intelligence and automated decision-making laws and regulations in the United States and internationally, including emerging global frameworks such as the EU AI Act. Core Skills Excellent negotiation, drafting, and communication skills, with the ability to translate complex legal issues into practical business guidance. Strong organizational skills and sound judgment, with the ability to manage multiple matters independently in a fast-paced environment. Collaborative, team-oriented approach with the ability to build effective working relationships across functions, regions, and cultures. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? We're looking for a Principal Site Reliability Engineer who combines deep technical expertise with strategic vision. This role leads the design, architecture, and delivery of next-generation, highly available, secure, and performant systems across cloud environments. You'll own large-scale DevOps initiatives-from defining reference architectures to automating complex CI/CD pipelines-and guide both business and engineering teams toward resilient, scalable, and cost-efficient solutions. As the technical authority on cloud operations, automation, and infrastructure security, you'll set best practices, mentor teams, and drive continuous improvement across AWS, Azure, and emerging technologies. How will you make an impact? Design, architect, and implement next generation highly available, performant and secure system architecture and automation solutions. Implement, maintain, and improve Continuous Integration and Continuous Delivery environments. Own and lead initiatives to define, design, and implement DevOps solutions which include reference architectures, estimates, and costing. Expert level knowledge and hands on experience managing databases including MySQL, MongoDB, Postgres, and RDS. Advise business and technology delivery leadership on how to translate the client's infrastructure and automation business requirements into executable technological solutions. Participate in customers' workshops and provide presentations of the proposed solution. Act as a subject matter expert on DevOps best practices as related to AWS and Azure. Perform analysis best practices and emerging concepts in DevOps, Infrastructure Automation, and Enterprise Security. Acts as a technical liaison between clients, service engineering teams and support. Review and audit of existing solutions, design and system architecture and participate in yearly security audits. Advise on best practices in Monitoring, alerting, and troubleshooting. Create technical documentation and mentoring of team members. Have you got what it takes? 5+ years of production cloud operations experience 5+ years expertise in Linux command line. 5+ years of using Terraform in for automation. Hands on with automation and seeking out opportunities to automate manual processes. 5+ years of strong, hands-on experience building production services in AWS. 5+ years of experience with Kubernetes configuration management. 5+ years of experience working with various databases. 3+ years of experience with Docker and building Docker images. 3+ years of experience working with Artifactory and Jenkins. 3+ years of experience with scripting using Python and Bash Significant experience with CI/CD automation tools such as Bitbucket, Jenkins, Artifactory. Good understanding of java and Python application. Significant experience with configuration management tools such as Ansible, Salt, Puppet, or Chef. Ability to quickly adapt to changing priority in a high-speed work environment. Experience using AI to improve accuracy, efficiency and speed of Cloud Operations, Security and Support tasks. Ability to participate in on-call rotation. Nice to have skills: Network: firewalls, load balancers, routers Log management: ELK Grafana Prometheus What's in it for you? Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NICE Actimize: NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors' assets by identifying financial crime, preventing fraud, and providing regulatory compliance. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Primary Purpose Individuals within the Senior Windows System Administrator role are responsible for the operations of secure and highly available computing platforms, servers, and networks. They will maintain and contribute to the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments; responding to incidents, problems, and providing assistance to other teams as necessary. Senior Systems Administrators maintain Server Operating Systems, Storage, Cloud environments as well as related utilities and hardware. The ideal candidate would have good communication skills and must be able to work collaboratively with other technical colleagues. Since this is a senior role, there is an expectation that this candidate can work independently and be a self-starter. A Senior Systems Administrator would be expected to mentor other team members and help build out infrastructure operational related documentation. Major Functions/Responsibility Maintain, monitor, and support a production infrastructure environment. Works on one or more base work initiatives. Supports multiple systems or applications of medium to high complexity. Diagnoses and resolves complex hardware, software, and connectivity problems. Follows defined procedures to monitor systems and resolve issues. May participate in planning short term efforts. Reviews performance reports for infrastructure elements. Implements remediation required by audits/assessments, and documents as necessary. Analyzes and reports on operational metrics to understand performance and ensure success in process improvements. May participate in contributing to process and automation improvements by working with appropriate resources. Performs routine maintenance tasks for infrastructure systems such as backups, patching, firmware updates, etc. Maintain lab and production storage systems. Manage Mail, DNS, FTP, IIS, and Application environments Set up and maintain server system and file security Cross-train and share knowledge with team Monitor and optimize performance of infrastructure elements. Maintain documentation of servers and networking equipment. Work with vendors to troubleshoot problems and evaluate new products. Participate in the On-Call rotation. Follow the company Code of Ethics and CXone policies and procedures at all times. Communicates events to stakeholders, teams, and leadership. Education Requirement: Bachelor's degree in Computer Science, Business Information Systems, or related field or equivalent work experience required Experience Requirement: Advanced Troubleshooting Skills 4+ years working in a large production infrastructure 4+ years in Windows Server Administration 4+ years configuring server hardware and OS Excellent knowledge of Windows Domains, Active Directory, DNS, Mail, DNS Experience managing enterprise storage solutions Experience working with Management Systems and SNMP Experience working in a PCI 1 / FedRAMP compliant environment Experience managing VMware environment Experience Preferred: Experience managing HP branded servers and SAN Linux administration Experience monitoring and maintaining AWS environments. Experience monitoring and maintaining Azure environments. Experience working with PowerShell and other scripting languages About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Student Sales and Business Development Position 📍 Location: Sandy, Utah (Hybrid) - ***You MUST be located in Utah to qualify for this role*** 💼 Department: Sales - Business Development 🕒 Schedule: Part-time (20 hours/week, flexible with class schedules, required to come to office 2 days a week) Are you a student in your Junior or Senior year of a Sales, Business, or similar degree looking to gain real-world experience in selling for a leading AI and Software company? NiCE is seeking a motivated and passionate Student Sales Development Rep to join our Sales team-part of the overall CXone Portfolio and other related product lines. This is a unique opportunity to learn from other sales professionals who are leading the charge to put our product forward in various industries. We are looking for success minded individuals who want to join a winning team! 🔧 What You'll Do Generate new sales opportunities by leveraging our Target Account Framework to prospect new accounts within your territory. Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement software, and complete prospecting activities. Complete activity and sales interactions that result in conversations with the right prospects. Set and achieve weekly and monthly goals from coaching conversations with your manager. Maintain a comprehensive knowledge of our industry, products, and services. ✅ What We're Looking For Actively pursuing a degree in Sales, Business, or a related field Problem-solving mindset and willingness to learn and tackle tough challenges Ability to work independently and as part of a collaborative team Strong communication skills Positive can-do attitude 🎓 Perks for Students Flexible work hours to accommodate school schedules Mentorship from experienced sales professionals Real-world, resume-boosting software sales experience About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. ***This is NOT a remote position - candidate MUST sit in our of offices (ATL,GA OR SLC, UT OR Dallas,TX) NiCE CX solutions provides state-of-the-art enterprise level analytics for all forms of business communications including speech, chat, email, and general text. We have a world class research team developing new algorithms and approaches to help companies with solving critical issues such as identifying their best performing agents, preventing fraud, categorizing customer issues, and determining overall customer satisfaction. If you have interacted with a major contact center in the last decade, it is very likely we have processed your call. The research group partners with all areas of NiCE's business to scale out the delivery of new technology and AI models to customers around the world that are tailored to their company, industry, and language needs. Some, but not all your responsibilities would include: Conduct cutting-edge research and develop advanced speech recognition algorithms and models. Build and fine-tune deep learning and machine learning models, with a focus on large language models. Work closely with internal stakeholders to define model requirements and ensure alignment with business objectives. Develop AI predictive models and perform data and model accuracy analyses. Produce and present findings, technical concepts, and model recommendations to both technical and non-technical stakeholders. Develop and maintain scripts/tools to automate both new model production and updates to existing model packages. Stay abreast of the latest advancements in data science research and contribute to the development of our knowledge base. Collaborate with developers to design automation and tool improvements for model building. Maintain documentation of processes and projects across all supported languages and environments. Required Skills and Experience Experience designing the internals of successful commercial speech recognition systems from vendors such as Microsoft, DeepGram, Meta, AssemblyAI, OpenAI, etc. Minimum of 5 years of machine learning work experience with at least 3 years working with deep learning models using real-life data. Advanced degree(s) in a STEM field such as Computer Science, Mathematics, Engineering, or equivalent practical experience. Excellent proficiency in Python programming and familiarity with deep learning libraries (e.g., PyTorch, TensorFlow). Experience turning inference from research level to enterprise production level. Advanced knowledge of statistical techniques and concepts (e.g., regression, statistical tests). Experience with building and/or fine-tuning large language models and traditional machine learning models. Strong research skills with a proven track record of developing and implementing NLP algorithms. Excellent verbal and written communication skills, including the ability to present complex concepts to technical and non-technical stakeholders. Experience with relational databases and query languages (e.g., SQL). Familiarity with version control (e.g., Git) and project management tools (e.g., Jira, Confluence). What we'd also love to see: Published research papers in the field of NLP or related areas. Experience working on international, globe-spanning teams. Experience as part of a software organization. Expertise with Big Data technologies (e.g., PySpark). Familiarity with ML processes and packages like HuggingFace models. Technical writing skills to document processes and communicate findings effectively. Experience with cloud platforms (e.g., AWS) and remote access tools. Knowledge and interest in foreign languages and linguistics. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Program Manager serves an instrumental role in delivering NICE CXone software features to the marketplace. Fulfilling the role as Program Manager will help drive, plan and standardize software development activities from concept to completion. This person is responsible for driving organizational success through governance, standardization, and planning efficiency efforts. Major Functions/Responsibility The Program Manager collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Architects, Software Engineers, and Quality Assurance Engineers. Execute the product vision through the software development lifecycle to ensure program goals are met. Interface with teams throughout company to drive, plan, and implement software objectives. Work closely with Product Management to break down product backlog items and disseminate them into technical requirements. Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget. Perform the scrum master role for multiple teams. Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones. Provide timely project status updates, risks and issues to all stakeholders. Coordinate Release Management to schedule, communicate and drive releases onto each environment. Give clear and timely direction for product and project questions. Coordinate with Product Management for product launches and technical documentation. Be an expert with respect to the product line and usability. Create and communicate visual layouts and proof-of-concepts. Good understanding of competitive landscape. Maintain and share deep understanding of the product from the end-user perspective. Research available technologies and capabilities in order to drive the most effective product solutions. Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability. Occasional travel for client-site visits or industry tradeshows. May also manage other program or project managers. Occasional staff selection, coaching, goals, performance, and evaluations. Share job knowledge, skills and ideas with other employees. Follow the company Code of Ethics and in Contact policies and procedures at all times. Communicate in an effective and professional way with customers in and outside of in Contact. Required Education, Experience and Job Related Skills: Bachelors or Masters Degree in Computer Science, Information Technology or related field or equivalent work experience required. Technical or industry certifications are preferred in addition to the required education/experience. 8+ years of project leadership in a cross-functional environment 8+ years hands-on experience working in a key software development lifecycle role 8+ year of demonstrated success defining and launching products 8+ years of demonstrated experience writing software specifications Experience with Agile/Scrum, RUP, and other modern development methodologies - preferably serving as a Scrum Master Demonstrated progressive work experience in a lead role Proactive, responsive and committed to removing roadblocks to fulfill timelines Strategic thinker, consensus builder Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts Experience working with and influencing cross-functional teams without formal authority Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment Excellent facilitation, interviewing, and presentation skills Excellent written and verbal communications skills Experience Preferred: Product Management experience using formal techniques and principles Experience working with graphical user experience and user interface design Experience working with object-oriented software development, web services, web development or other similar technical products Understanding of standard engineering processes and software development methodologies Experience with user acceptance testing, regression testing, integration testing. PMI, PMP, Certified Scrum Practioner, Certified Scrum Master certifications About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Job Title: .Net Developer Duration: 18+ Months (Strong possibility for an extension) Title: Programmer / Developer Division: Unemployment Insurance Job Description: This is a multi-year project to rewrite the CUBS Accounting application from an unsupported version of Versata 5.5 to MS Visual Studio 2012 .NET web-based application. The accounting process includes calculating monetary Unemployment Insurance (UI) eligibility and ultimately posting account information to the state FINET system. A qualified candidate will have a knowledge of and experience with Versata rules, the UI accounting procedures, the UI Appeals process, the .NET application framework, and SQL. Minimum of 3yrs: · Knowledge and experience working with Versata Rules · Knowledge and experience working with .NET application framework · Knowledge and experience working with SQL database Qualifications Knowledge and experience working with Versata Rules Additional Information Knowledge and experience working with Versata Rules

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. About the Role Join us as a Cloud Architect to design secure, scalable multi-cloud solutions across AWS and Azure. Lead architecture from concept to production, drive innovation, and ensure reliability, security, and cost efficiency. Key Responsibilities • Design and deploy AWS/Azure infrastructure using IaC tools (CloudFormation, Terraform, ARM, Bicep). • Implement networking (VPC, Direct Connect, ExpressRoute) and DNS (Route 53). • Optimize cloud resources for performance, security, and cost efficiency. • Lead adoption of standards and security controls (AWS WAF, Shield, GuardDuty). • Automate operations with AWS Systems Manager (SSM) and CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps). • Create architecture diagrams, SOPs, and documentation for cloud and network designs. • Collaborate with stakeholders and vendors to deliver enterprise-wide solutions. Skills & Experience • Proficiency in Python, PowerShell, and Bash scripting. • Deep knowledge of AWS and Azure services, networking, and security. • Experience with monitoring tools (CloudWatch, Azure Monitor, Grafana). • Strong problem-solving and communication skills. • Preferred certifications: AWS Solutions Architect, Azure Architect. Preferred Expertise • Networking: VPC, Transit Gateway, Direct Connect, ExpressRoute, Route 53 DNS. • Security: AWS WAF, Shield, GuardDuty, IAM best practices, SSO (Azure AD, Okta). • Automation: Terraform, CloudFormation, ARM, Bicep; AWS Systems Manager (SSM). • Monitoring: CloudWatch, CloudTrail, Azure Monitor, Prometheus, Grafana. Why Join Us Work on high-impact, enterprise-scale initiatives with autonomy to set standards and influence technology strategy. Partner with senior leaders, mentor teams, and shape a multi-cloud platform focused on reliability, security, and cost excellence. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? NiCE is looking for a Director of AI Enablement to lead the transition of our R&D organization to AI driven development and SDLC. The goal is to continuously help our developers and engineering roles use AI coding tools as well as develop AI based agents to optimize the development experience and velocity, applying the new AI based development methodologies across our our global R&D organization. Your mandate is to help accelerate delivery by on boarding teams to effectively use AI tools during the development and testing, support the teams in building production level code and how to best leverage the AI coding agents to meet the production level standards. How will you make an impact? Upskill engineers - run concise workshops and pair‑programming sessions with developers and teams to help them become more proficient and productive in adopting AI coding tools for their SDLC Join R&D teams, on demand, to help with hands on AI based coding tasks. Prototype & demo reference AI agents that illustrate best‑practice patterns teams can reuse Proactively suggest tools and processes to improve developer experience and productivity “Train the trainer”- collaborate with the AI Champions in R&D to build joint knowledge in the organization so that they will be able to distribute it to their teams. Build backlog for AI Champions on specific tools and sharable deliveries that the entire organization can benefit from, and be responsible to track the adoption of those tools and practices. Have you got what it takes? Strong technical background and hands on experience in software engineering. 10+ yrs software engineering, 3+ yrs hands‑on with AI coding tools Works closely with the leading AI coding tools (GitHub CP, ClaudeCode, Cursor, …) Experience developing against the AWS platform Experience developing and using AI Agents Experience in MCP and A2A protocols Great communication skills and ability to work within large distributed organization Exceptional developer‑to‑developer communication and the ability to work autonomously across time zones Leadership & influence-mentors engineers, drives cross‑functional adoption, and unites remote teams around shared AI standards. Executive leadership - ability to build short and long term plans, get buy in from management and from the dev teams, ability to present in executive forums. Managerial experience equivalent to Director/VP with proven experience in enterprise software company About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Sales Development Intern Location: Sandy, UT (hybrid work schedule - 2 days per week in office; 3 days per week at home) The NICE CX Sales Development Intern is responsible for generating new business opportunities. Sales Development Interns utilize and develop professional sales skills to investigate prospective clients' company structure, industry positioning, and any other relevant information and input that data into the database. This information is used to penetrate the company with the intent of securing an opportunity to pass to the sales team. As a Sales Development Intern, a Typical Day Might Include the Following: Generate new business opportunities through lead follow-up and prospecting of potential customers in the assigned territory. Make calls from provided customer lists as well as maximizing efforts from inbound opportunities. Participate in other lead generation campaigns as defined by management. Effectively and efficiently log leads and sales interactions in the NICE CX contact management software tools. Meet or exceed Lead Development quotas as defined by management. Maintain comprehensive knowledge of current and future NICE CX products and services offered. Interact as necessary with assigned territory sales team. Attend meetings and trainings as required. To Land This Gig You'll Need: Junior or Senior in a Marketing, Business Management, or related program. Coursework or experience relating to: marketing, communications, business management. Previous experience with customer service. This is a full time internship position. Ideal candidates should be available to work 40 hours per week. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Principal Security Architect serves as the Information Security team's senior technical authority on secure cloud and application architecture. This role bridges the gap between Security, Cloud Engineering, and Development teams-embedding security into every stage of design and delivery. The successful candidate combines strong public cloud architecture experience with an understanding of modern development practices, ensuring that products and platforms are secure by design. Key Responsibilities: * Participate in the design and governance of secure architectures across AWS, Azure, and GCP environments, integrating security into CI/CD pipelines and development workflows. * Partner with development and DevOps teams to implement secure coding practices, threat modeling, and security automation throughout the SDLC. * Participate in the establishment and maintain security architecture frameworks, patterns, and standards for both infrastructure and application layers. * Assess existing applications, APIs, and microservices for architectural weaknesses and guide teams on secure refactoring. * Define cloud-native security controls including IAM, network segmentation, key management, and data protection strategies. * Work with engineering leadership to embed "security as code" practices within IaC (Terraform/CloudFormation) and CI/CD pipelines (GitHub Actions, Jenkins, etc.). * Review system and software designs to ensure compliance with internal policies and external frameworks (e.g., SOC 2, ISO 27001, FedRAMP, PCI DSS). * Serve as a trusted technical advisor to development teams, translating complex security requirements into actionable engineering guidance. * Lead security architecture reviews, risk assessments, and proof-of-concept efforts for new technologies and services. * Mentor engineers and architects across Security and Development organizations, fostering a culture of secure innovation. Qualifications: * 10+ years of experience in information security, with at least 5 in architecture or cloud security leadership roles. * Deep technical expertise in AWS, Azure, and/or GCP, including IAM, networking, encryption, and monitoring services. * Solid foundation in software development (e.g., Python, Java, Go, or Node.js) and understanding of modern development practices (CI/CD, containers, serverless). * Experience integrating security into DevOps and Agile environments. * Strong understanding of threat modeling, secure design principles, and application security testing (SAST, DAST, dependency scanning). * Familiarity with compliance frameworks (NIST, ISO 27001, SOC 2, PCI DSS, FedRAMP) and security benchmarks (CIS Controls). * Demonstrated ability to communicate complex security concepts to both developers and executives. * Relevant certifications such as AWS Certified Security - Specialty, CISSP, CCSP, or GIAC Cloud Security Architect preferred. * Bachelor's or Master's degree in Computer Science, Information Security, or related field. Key Competencies: * Technical Depth: Mastery of cloud and application security design principles. * Collaboration: Ability to work closely with engineers to produce secure, scalable products. * Leadership: Drive alignment between security and business objectives through influence and example. * Innovation: Continuously seek and implement modern, automation-driven approaches to enterprise security. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? A NICE TSD Partner Executive is responsible for implementing a cohesive business development strategy to drive profitable growth through our TSD (Technology Solutions Distributor) partner ecosystem. The right candidate will drive sales opportunities, marketing campaigns, and complex strategic initiatives that further develop existing NICE partnerships. The TSD Partner Executive will work closely with cross-functional leadership teams to execute on corporate strategy for new growth. Drive expansion with partners by leveraging expertise and knowledge of cloud service provider platforms, TSDs, cloud and digital transformation, CRM platforms, digital channels, knowledge, RPA and automation, and self-service. How will you make an impact? Establish and manage relationships inside NICE partner ecosystem to drive strategic initiatives that deliver profitable revenue growth, innovation, and market expansion. Develop joint business opportunities and execute development programs for TSD growth. Drive adoption and expansion of NICE products and services by leveraging strategic partnerships. Exceed quarterly and annual targets for revenue growth, pipeline creation and product/service utilization. Document and present joint business plans for partner's business goals and objective that align partner company solutions that support their success Lead Training and Enablement for partners on NICE company products, services, and Go-To Market Monitor and Analyze partner performance to identify, document, and track opportunities for continuous improvement Leverage established support and management processes to escalate and resolve partner issues in a timely manner Attend and participate in industry and partner events relevant to assigned partners Have you got what it takes? 10+ years of technology sales experience. 5+ years in partner channel with a proven track record of successfully managing TSD partnerships Proven track record of achieving targets and goals Enterprise business and financial modeling experience Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment Exceptional written, verbal and presentation skills Analytical and Quantitative abilities required - Must be able to interpret and explain financial and statistical information Business development skillsets for pursuing new business opportunities to generate revenue for the company Ability to multi-task in a challenging environment while maintaining a high level of responsiveness What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Requisition ID: 9302 Reporting into: Regional Vice President of Partner Sales Role Type: Individual Contributor Territory: Mountain West About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Cloud Database Engineer The Cloud Database Engineer will ensure SQL Server database performance and availability in a 24x7 environment. Typical Day Might Include the Following: Install, configure, upgrade, monitor, maintain and manage multiple SQL Server databases. Perform database and application tuning. Establish and maintain sound backup and recovery policies and procedures. Implement and maintain database security Create, maintain and monitor SQL Server replication. Perform code review and provide consultation to development teams. Provide 24x7 support in an on call rotation with other staff members. Setup and maintain documentation and standards. Review, approve and create database logical and physical designs. Integrate third party software and databases with corporate databases. Train other staff as necessary. Attend meetings and training as required. To Land This Gig You'll Need: Bachelor's degree in Computer Science, Business Information Systems, or related field or equivalent work experience required. 2+ years maintaining SQL Server mission critical databases 2+ years TSQL programming 1+ years implementing and maintaining database replication Ability to work with technical and non-technical people Problem solving skills are a must Ability to meet deadlines Bonus Experience: Newer data/streaming platforms: Kafka, MSK, Snowflake, Aurora DB HP Blade and EVA SAN optimization Veritas Net Backup MCSE/MCDBA/OCP NET technologies PowerShell C# About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Director Engineering Location: Salt Lake City, UT The Director of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market, building bridges across the organization. This is achieved through directing the development, testing, delivery, and support of cloud based contact center solutions and applications, including resource schedules and delivery milestones, overall product quality, system capacity planning and support across the in Contact platform. This is also achieved by demonstrating leadership behaviors consistent with in Contact's 4E leadership model and mentoring and leading one or more groups within the engineering organization at various times as a model for how a top performing leader should lead an organization. In addition, the Director of Engineering will guide the evolution of in Contact standards, tools and methodologies and help drive improved in Contact technology standards and strategy. The primary responsibility of this position is to lead the growth, quality and efficiency of the Engineering team while also developing team members into great leaders of behavior as well as results. The Director of Engineering is responsible for developing and managing the Engineering team, and will be measured based on performance against both short term and long term goals. As a Director Engineering, a typical day might include the following. Provides leadership in design, delivery, and support of in Contact software and platforms Provides leadership in management and leadership behaviors including senior level communication skills and abilities consistent with the in Contact 4E leadership model Develop programs, policies and procedures that assure consistent and replicable development methods Create and monitor the set of policies that establish standard development languages, tools, and methodology; documentation practices; and examination procedures for developed systems to insure alignment with overall architecture.' Participate in project scope, schedule and cost reviews. Understand product capabilities and limitations. Identify and implement ways to improve and promote quality and demonstrate accuracy and thoroughness. Establish working relationships with external technology vendors. Integrate customer requirements through the engineering effort for championing next generation products. Quickly gain an understanding of the company's technology and markets, establish self as a credible leader. Responsible for new product software development and quality. Maintenance of software/bug fixes. Release scheduling. Keeps abreast of new technologies and has demonstrated knowledge and experience in various technologies. Manage 3rd party consulting partners implementing products. Prepare and submit weekly project status reports; prepare monthly reports outlining team assignments and/or changes, project status changes, and forecasts project timelines. Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management. Prioritize employee career development in an effort to grow in Contact's internal pipeline of leadership talent Prioritize, assign and manage department activities and projects in accordance with the department's goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload. Responsible for recruiting, hiring and firing for the department. To land this gig you will need: Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience required. Master's degree in Computer Science or Business Management preferred. Relevant certifications also preferred among other indications of someone who values continuing education. 12+ years experience "living" with various operating systems, development tools and development methodologies including Java, C#, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others. 8+ years of individual contributor software development experience. 6+ years management experience in a fast growing software environment with proven ability to lead and engage co-located software development and QA teams working on multiple projects. Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget. Proven ability to establish and drive processes and procedures with quantifiable metrics to measure the success and effectiveness of the development organization. Proven history of upgrading and exporting outstanding talent because of recognizable and practiced people leadership skills. Proven history of delivering on deadlines/releases without compromising quality. Proven history of successfully establishing and managing cost effective vendor resources. Mastery of engineering concepts and core technologies: development models, programming languages, databases, testing, and documentation. Development experience with Web Services and related technologies. Experience with Agile software development and SCRUM methodologies. Proven track record of delivering high quality software products. A solid engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development practices, and support services. Understanding of standard engineering processes and software development methodologies. Experience coordinating the work and competences of software staff within functional project groups. Ability to work cross functionally and as a team with other executive committee members. Strong verbal and written communication skills. Communicate effectively with different business units about technology and processes using lay terms and descriptions. Experience Preferred: Experience building horizontally scalable solutions leveraging containers, microservices, Big Data technologies among other related technologies. Experience working with graphical user experience and user interface design. Experience working with object-oriented software development, web services, web development or other similar technical products. Experience with telephony, networking, hosted applications, or other similar technical products. Telecommunications experience with IVR applications or telephony apps. Experience with user acceptance testing, regression testing and integration testing. Experience working on open source software projects for Apache and other great open source software organizations. Demonstrable experience training and leading teams as a great people leader. ABOUT NICE in Contact: NICE in Contact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE in Contact provides the world's #1 cloud customer experience platform, NICE in Contact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE in Contact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Overview As a Principal Software Engineer, you will play a critical role in building and evolving Verse's client-facing products and internal platforms that power a premium, white-glove customer experience. You will help shape the technical direction of the product by designing scalable, API-first systems, shipping high-quality production code, and contributing to our conversational AI platform. This role is ideal for an engineer who thrives in modern cloud environments, thinks in systems, and balances speed with long-term maintainability. What You'll Do Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership Continuously improve development workflows, CI/CD pipelines, and operational excellence Identify and resolve performance bottlenecks across application, database, and infrastructure layers What We're Looking For Core Experience Bachelor's degree in Computer Science or a related technical field 8+ years of professional software engineering experience building production systems Strong experience with modern web development: RESTful APIs, relational databases, CI/CD, background jobs, and event-driven systems Proficiency in at least one modern programming language with solid object-oriented and/or functional design principles Technical Depth Hands-on experience with modern backend and frontend technologies such as: Backend: Laravel, Express, Serverless, Python, PHP, TypeScript Frontend: React, modern JavaScript/ES6+ Strong understanding of software architecture patterns, system design, and best practices for large-scale applications Experience building and operating systems on AWS, including services such as: S3, SQS, SNS, SES, Step Functions, RDS, EC2, Kinesis, Lambda Familiarity with distributed systems, messaging queues, and asynchronous processing Working knowledge of testing strategies, linters, package management, and CI pipelines AI & Data Awareness Practical understanding of machine learning concepts and how they apply to real-world products Experience integrating AI-powered features or working with data-driven systems is a strong plus How You Work Comfortable operating full-stack, from front-end user experiences to backend business logic and database optimization Strong judgment when balancing rapid iteration with code quality, scalability, and maintainability Ownership mindset with the ability to prioritize work based on impact and business value Analytical problem solver with strong critical thinking and technical decision-making skills Clear, concise communicator who collaborates effectively across teams Thrives in a fast-paced, entrepreneurial environment with a bias toward action Nice to Have Experience with LLMs, messaging, or customer engagement platforms Exposure to high-volume data pipelines or real-time systems Prior experience influencing technical direction or mentoring other engineers About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. This position is ineligible for visa sponsorship. The Software Engineer develops tests and maintains the CX software platform. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. As a Software Engineer, a Typical Day Might Include the Following: Work as a member of an agile team to enhance and improve software written in one or more of the following languages: C#, ASP.NET, GO Design and present projects to improve current process and overall platform. Code and test projects. Deliver high-quality software on time Attend meetings and training as required. Work with system analysis and product management for the successful completion of a project. To Land This Gig You'll Need: Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience is required. 2+ years experience in software development Experience in the following software languages: C#, Golang, Java Experience with the Microsoft Suite (.NET Framework, Visual Studio) Excellent communication skills Excellent problem-solving skills Working knowledge of unit testing Working knowledge of user stories or use cases Team Player Desire to work in a fast-paced environment Bonus Experience: Experience developing with SQL Server or equivalent Experience with TFS and Git/Bitbucket AWS Experience Experience with/knowledge of agile development process Test automation experience ABOUT NICE: NICE makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE provides the world's No. 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.