Night auditor jobs in Alabama

A & R Hospitality Group is looking for a Night Auditor who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group: A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at ***************** The Night Auditor works at the front desk of the hotel and provides service to hotel guests and clients. The Night Auditor greets and checks in arriving guests and checks out departing guests. The Night Auditor provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. The agent will also perform any brand required tasks within the properties front desk system to process the hotels nightly audit. We are in search of qualified candidates who can excel at the following: ∙ Always maintain a professional appearance ∙ Register all incoming guests and ensure all pertinent information is obtained ∙ Assist in other departments as needed ∙ Address and resolve guest complaints in a timely manner ∙ Block incoming reservations based on guest requests and room availability ∙ Block arriving reservations of all groups ∙ Maintain cleanliness of the back office and front desk area ∙ Anticipate guest needs to have superior guest service ∙ Maintain confidentiality and security of proprietary company information and guest information ∙ Perform a nightly audit according to brand and A&R standards A&R benefits include: ∙ Competitive pay ∙ Paid vacation time ∙ Hotel discounts ∙ Employee Assistance Program ∙ Paid training ∙ Medical/Dental/Vision Insurance ∙ Supplemental Insurance Available ∙ Free Teladoc A &R Hospitality Management provides equal employment opportunities to all employees and applicants View all jobs at this company

Registers guests and assigns rooms. Accommodates special requests whenever possible Assists in pre-registration and blocking of rooms for reservations. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Files room keys. Knows how to use front office equipment. Processes guest check-outs. Posts and files all charges to guest, master, and city ledger accounts. Follows procedures for issuing and closing safe deposit boxes. Uses proper telephone etiquette. Uses proper mail, package, and message handling procedures. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. Attends department meetings. Coordinates guestroom maintenance work with the engineering and maintenance division. Reports any unusual occurrences or request to the manager or assistant manager Knows all safety and emergency procedures. Is aware of accident prevention policies. Requisites Education: High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace. Experience: Previous hotel-related experience desired. Physical: Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. View all jobs at this company

Job Details Opelika, ALNight Auditor - Microtel - Opelika, AL Microtel-Opelika, AL is actively seeking a Night Auditor to join our work family! Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. The Night Auditor will also deliver an outstanding guest experience and embody Microtel and Auburn Hospitality in their actions. Specifically, you would be responsible for performing the following tasks to the highest standards. Job Requirements: Complete all required brand specific training Complete all required health and safety training Adhere to all Auburn Hospitality and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Balance the day's business in a neat, orderly, and timely fashion Be able to work all night, and also be available for other shifts at front desk when necessary Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems Can complete all tasks described on the relevant shift check list Check credit of guest accounts daily and follow up if action is required Must have knowledge of surrounding area Keep cash drawer secure and in balance throughout the shift Sell and up sell rooms to walk-in guests and phone reservations Have general knowledge of housekeeping Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Have dependable transportation available Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, works well with others, and has an outgoing personality Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Authorized to work in the United States Physical Requirements: Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can stand/walk on feet for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be comfortable using a step stool or ladder Must be able to use/lift arms for up to 8 hours Must be able to work over night independently Must be able to handle heat and stress Have finger dexterity for operating equipment Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write What we offer: We offer our work family competitive pay, paid time off, holiday pay, and Wyndham Hotel discounts. You will also get to be a part of a team that challenges, mentors, and encourages you during your career! Does this sound like a job for you? If so, apply TODAY! We are an equal opportunity employer who participates in the eVerify program. It is our policy to provide equal opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law.

Holiday Inn Express in McCalla, AL is looking for a night auditor to join our strong team at this beautiful new property in the heart of McCalla. We are located on 4703 Bell Hill Rd. Our ideal candidate is a self-starter, ambitious, and hard-working. Responsibilities Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay Respond to guest complaints, requests and emergencies Reconcile all accounts and process the end of day audit in the property management system. Prepare registration cards and key cards for all next day reservations. Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Qualifications Opera System Experience Preferred Prior Night Audit Experience Preferred Must be able to work Friday and Saturday overnight from 11:30 pm to 7:30 am, and a couple of day shifts each week. Prior Hotel Experience Preferred. We are looking forward to hearing from you.

←Back to all jobs at Courtyard by Marriott - Auburn, RAM Hotels Night Auditor Introduction: We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Front Desk Operations: Process check-ins and check-outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations. Nightly Reports and Reconciliation: Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Accounting and Bookkeeping: Post charges, payments, and adjustments to guest accounts accurately. Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system. Security and Safety: Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education, or an equivalent of previous experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Front Desk Operations: Process check-ins and check-outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations. Nightly Reports and Reconciliation: Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Accounting and Bookkeeping: Post charges, payments, and adjustments to guest accounts accurately. Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system. Security and Safety: Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education, or an equivalent of previous experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. DUTIES & RESPONSIBILITIES Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with company standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to company's standards. Maintain Front Office computer system operation according to company standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the security guards are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to company's standards. Maintain proper record keeping (i.e. log books etc.) to company's standards. Be familiar with all company's policies and procedures. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed. Train any new Night Auditors as requested by management. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening lobby area (property specific) Handle items for Lost and Found according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required Attend meetings as required by management. Perform any other duties as requested by the General Manager or any other member of management.

A & R Hospitality Group is looking for a Night Manager who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group: A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at ***************** The Night Manager works at the front desk of the hotel and provides service to hotel guests and clients. The Night Manager greets and checks in arriving guests and checks out departing guests. The Night Manager provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. The agent will also perform any brand required tasks within the properties front desk system to process the hotels nightly audit. We are in search of qualified candidates who can excel at the following: -Always maintain a professional appearance -Register all incoming guests and ensure all pertinent information is obtained - Assist in other departments as needed -Address and resolve guest complaints in a timely manner - Block incoming reservations based on guest requests and room availability - Block arriving reservations of all groups - Maintain cleanliness of the back office and front desk area - Anticipate guest needs to have superior guest service - Maintain confidentiality and security of proprietary company information and guest information ∙ Perform a nightly audit according to brand and A&R standards A&R benefits include: -Competitive pay - Paid vacation time -Hotel discounts -Employee Assistance Program - Paid training - Medical/Dental/Vision Insurance - Supplemental Insurance Available - Free Teladoc A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. View all jobs at this company

Benefits: Employee discounts Flexible schedule Free uniforms Opportunity for advancement Paid time off Training & development Shivaay Group LLC is in search of a valuable candidate for our Front Desk Team. We are seeking individuals with a positive personality who has excellent communication and guest services skills. We provide great opportunities in the hospitality industry with chances to advance from within the company. In all departments we may require cross training, to allow better opportunities within the company. With this position you are fully responsible for personal information that is considered private and secure. Guest Service Representatives are the first and last face our guests see, which holds great value to our team. For these reasons, we are looking for the best individuals for this position. Full job description - Assist guest in any needs or requests they have. - Gain basic knowledge of the front desk operating system. - Check guest in and out efficiently - Answering phones in a professional manner. - Making reservations, taking messages for other departments and management, relaying all messages to the correct department, and assisting guest with billing and reservation concerns. - Clean and Neat organization of the work area. - Greeting guest in a friendly and professional manner. - May be required to stand for long periods of time while monitoring your work area. - Cleaning of common areas and rooms when necessary. - Stocking food and beverage items as needed. - Inform guest of any events, local attractions, local restaurants, services, and hotel facilities. - You will be self empowered to resolve Guest issues and complaints in a timely manner. - The system will require nightly Audits to be processed, and any account or reports needed to be communicated or completed. - Property walks as needed. Experience - Hotel customer service experience is preferred but not required. - Ability to manage guest in every situation including complaints in a calm and professional manner - Communication skills and excellent phone etiquette - Quick to learn a new system and structure. Experience in the hotel Operating Systems is a plus, but not required. - Bilingual or Multilingual skills (if applicable) are a plus - Ability to work flexible hours and days, including weekends and holidays - Capable of working in a fast-paced work environment, alone and with others. - Housekeeping Experience is a plus. - Work Location is in person required. Work Location: In-Person Job Type: Full-time and Part-time Requirements Must be authorized to work in the US. Must have reliable transportation. At least 1 year of hotel housekeeping experience preferred. Willing to work on weekends and holidays. Willing to do heavy lifting. Must be willing to go under background check. Benefits: Paid time off Employee Discount Medical Insurance Training Provided Direct Deposit Competitive Wage & Discretionary Bonus Program Schedule: 8 hour shift Night shift Weekends Monday to Friday Holidays Education: High school or equivalent (Required) Required: Must be 21 years of age. WORK ENVIRONMENT Working in a hotel, you must be comfortable working with other individuals in a shared opened space. No set deadlines, as duties and tasks can change daily. You must be able to prioritize your day based on the tasks provided and open to changes or additions to your job each day. Must be able to work well with others. Remaining customer friendly and professional throughout your work day. Hours and scheduling will vary from week-to-week basis and no amount of hours is guaranteed. This will be based on demand of business. PHYSICAL DEMANDS The duties required while performing this job are the ability to see, hear, reach, stand, stoop, bend, and crouch up to 8 hours on a daily basis. Must be able to push, pull, and lift up to 50 lbs. During your daily shift you will be required to stand, move, walk, bend and stoop regularly. Must be able to write

Who Are We? RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! POSITION: Night Auditor JOB SUMMARY Are you friendly and enjoy “rolling out the red carpet†to guests? Do you enjoy creating stellar guest experiences? Being a Night Auditor with us may be the job for you! Night Auditors ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Night Auditors will accommodate our guests to ensure their visit with us is not just a “stay†but an awesome experience! This role will also assist with questions or concerns and will provide the best resolution for our guests. In addition to taking care of our guests, Night Auditors ensure all overnight audit paperwork is complete, during their 11pm - 7am shift, and prepare for the hotel for morning. Think you've got what it takes? JOB RESPONSIBILITIES Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking Verify guest's method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms, coordinates guestroom maintenance requests with the engineering and maintenance departments Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property Work the primary shift of 11pm - 7am, perform overnight audits with completion of paperwork, prepare lobby and breakfast where applicable. Perform other tasks as necessary or required to meet or exceed guest satisfaction PROFESSIONAL EXPERIENCE · High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred) · Proficient in MS Word, Excel, PowerPoint · Data Entry, Database Management experience · Telephone Etiquette experience INDUSTRY EXPERIENCE · Understanding of the hospitality industry (preferred) · Previous experience in the hospitality industry (preferred) · Previous experience as a Guest Services Agent · Bilingual communication skills (preferred) REQUIRED SKILLS · Must have experience with front office equipment · Must be flexible to work varied schedules, specifically 11pm - 7am · Excellent written and oral communication skills · Excellent organization skills · Must have an understanding and ability to perform repetitive tasks · Must have the physical ability to walk, sit, and stand during scheduled shift · Must be able to lift up to 40 lbs. ESSENTIAL SKILLS Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure Engage guests in conversation and recognition of their choice with us - be consistent; resolve any guest issues immediately and to the best of your ability Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs - be proactive Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments BENEFITS RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. View all jobs at this company

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean • Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock • Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Responsibilities: Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests. Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business. Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready. Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Essential Functions: Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests. Secures payment; verifies and adjusts billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests. Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings. Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Keeps records of room availability/inventory management, and guests' accounts. Performs bookkeeping activities, such as running reports and posting payments to guest folios. Records guest comments or complaints, referring customers to General Manager as necessary. Contacts head room attendant or maintenance staff when guests report problems. Responds to emergency situations. Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, and stairways to WoodSpring standards. Assist guests checking in or out as directed by the General Manager. Keeps store rooms in clean, safe, and organized condition at all times. Assists other employees in completing their respective duties to achieve guest ready rooms, public areas, and outstanding customer service. Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits. Completes night audit entry. Works in laundry room area loading and unloading washers and dryers and folding items. Notifies General Manager or Maintenance Technician of any major repairs. Provides inventory management to ensure property is equipped with necessary parts and supplies. Serves as Manager-on-Duty in General Manager and/or Lead GSR absence. Inspects/stocks housekeeping carts for service preparedness. Inspects rooms for guest readiness. Consists of a combination of regular desk scheduled hours and on-call hours. Covers on call duties during closed desk hours and responds to guest emergencies, check ins or other service requests. Other duties as assigned. Essential Functions are not all inclusive; other duties may be assigned. Competencies: Adaptability and flexibility - Displays the capability to adapt to new, different, and changing requirements. Communication - Convey information clearly, correctly, and succinctly. Dependability and reliability- Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations. Integrity - Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility. Interpersonal Skills - Displays the skills to work effectively with others. Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude. Skills/Qualifications: High school diploma or equivalent. Prior guest service experience in a hotel is preferred. Must have computer skills; the ability to access and accurately input information into a computer system. Must maintain a professional appearance and demeanor. Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.

Job Description Job Responsibilities: Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests. Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business. Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready. Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Essential Functions: Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests. Secures payment; verifies and adjusts billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests. Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings. Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Keeps records of room availability/inventory management, and guests' accounts. Performs bookkeeping activities, such as running reports and posting payments to guest folios. Records guest comments or complaints, referring customers to General Manager as necessary. Contacts head room attendant or maintenance staff when guests report problems. Responds to emergency situations. Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, and stairways to WoodSpring standards. Assist guests checking in or out as directed by the General Manager. Keeps store rooms in clean, safe, and organized condition at all times. Assists other employees in completing their respective duties to achieve guest ready rooms, public areas, and outstanding customer service. Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits. Completes night audit entry. Works in laundry room area loading and unloading washers and dryers and folding items. Notifies General Manager or Maintenance Technician of any major repairs. Provides inventory management to ensure property is equipped with necessary parts and supplies. Serves as Manager-on-Duty in General Manager and/or Lead GSR absence. Inspects/stocks housekeeping carts for service preparedness. Inspects rooms for guest readiness. Consists of a combination of regular desk scheduled hours and on-call hours. Covers on call duties during closed desk hours and responds to guest emergencies, check ins or other service requests. Other duties as assigned. Essential Functions are not all inclusive; other duties may be assigned. Competencies: Adaptability and flexibility - Displays the capability to adapt to new, different, and changing requirements. Communication - Convey information clearly, correctly, and succinctly. Dependability and reliability- Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations. Integrity - Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility. Interpersonal Skills - Displays the skills to work effectively with others. Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude. Skills/Qualifications: High school diploma or equivalent. Prior guest service experience in a hotel is preferred. Must have computer skills; the ability to access and accurately input information into a computer system. Must maintain a professional appearance and demeanor. Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.

Mansa Hospitality in Cullman, AL is looking for one night audit to join our 4 person strong team. Our ideal candidate is attentive, punctual, and reliable. Home2 Suites Cullman Responsibilities Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet the high standards of quality as set forth by the hotels brand. Qualifications Customer Service Computer experience We are looking forward to reading your application.

Job Details Gulf Shores, AL Full-Time/Part-Time Graveyard AccountingDescription We're Hiring: Night Auditor - Own the Night Shift Like a Pro! Schedule: Full-Time or Part-Time | Overnight Hours Department: Front Desk / Accounting About the Role: When the world winds down, you're just getting started. As our Night Auditor, you'll be the calm in the storm, the master of multitasking, and the friendly face that makes guests feel at home-even at 3 a.m. You'll handle guest services and financial reports with equal parts confidence and charm. This isn't just a job-it's a chance to be the behind-the-scenes hero who starts every hotel day off right! What You'll Do: Be the welcoming presence guests need after a long day-check-in, check-out, and all the smiles in between Wrap up the day's business by balancing transactions and producing essential reports Take charge of nightly operations and make sure everything runs smoother than freshly pressed linens Answer phones, solve problems, and support our sleepy travelers with anything they need Keep the lobby area looking great, prep for breakfast, and support early risers with a warm welcome Watch over the property and help ensure it stays safe and peaceful overnight Who You Are: A natural night owl who thrives in quiet, focused environments Detail-obsessed and organized, with a flair for numbers and a love for checklists Friendly, professional, and quick on your feet-even in slippers Comfortable flying solo during late hours and taking ownership of your shift Reliable, responsible, and ready to shine under the moonlight Bonus points if you've worked in hospitality or with hotel software Why You'll Love It Here: A relaxed, independent work environment where you get to own your shift Great mix of guest service, operations, and light accounting Supportive teammates and management who trust and appreciate you Discounted hotel stays (yes, vacation just got cheaper!) Career growth and development opportunities in hospitality Fun perks, friendly vibes, and a chance to make a real impact Ready to Be the Star of the Night? We're not just hiring another employee-we're welcoming a new team champion. If you're calm under pressure, love a little quiet time, and enjoy starting the day with everything perfectly in place, we want you on our team. Apply now and turn your night shift into something bright!

Job DescriptionWe are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest's stay, from check-ins and reservations to balancing financial reports, while upholding our property's vision, mission, and core values. This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you're ready to contribute to a welcoming and professional atmosphere, we'd love to hear from you! Compensation: $14 per hour Responsibilities: Welcome guests warmly, manage check-ins and check-outs, and provide room keys. Prepare and distribute end-of-day reports, ensuring accurate accounting records. Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort. Assist with reservations via phone, email, or in person, including group bookings. Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction. Qualifications: Strong customer service skills with a guest-focused approach. Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job. Physical ability to stand, walk, and lift up to 25 pounds as needed. Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Hospitality experience preferred but not required-applicants at all experience levels are welcome. About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

Holiday Inn Express in Fultondale, AL is looking for a part-time night auditor to join our strong team at this beautiful property. We are located on 1701 Main Street. Our ideal candidate is a self-starter, ambitious, and hard-working. Responsibilities Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay Respond to guest complaints, requests and emergencies Reconcile all accounts and process the end of day audit in the property management system. Prepare registration cards and key cards for all next day reservations. Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Qualifications Opera System Experience Preferred Prior Night Audit Experience Preferred Must be able to work overnight from 12 pm to 8 am, and a couple of day shifts each week. Prior Hotel Experience Preferred. We are looking forward to hearing from you.

The Night Auditor represents the hotel to the guest throughout all stages of the guest's stay. They are responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and hotel revenues. The ideal candidate must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail-oriented. Essential Duties and Responsibilities: § Book guest reservations using knowledge of occupancy, arrivals, and departure information. § Greet guests immediately with a friendly and sincere welcome. § Register guests into a hotel promptly and courteously using up-selling techniques to maximize room rates. § Prepare for all group check-ins and outs, VIP arrivals, and any special assignments given. § Pre-register, and block reservations following hotel rate structures, discounts and sell strategies. § Handle cash and credit card transactions accurately and securely. § Be familiar with all events, functions, and groups as well as the hotel brand, product, and surrounding area. § Protect confidential guest information and the privacy of guests § Work closely with Housekeeping in keeping room statuses up to date. § Coordinates requests for maintenance and repair work. § All other duties as assigned. Perform Night Audit following the steps and training provided. Required Skills and Experience: Previous hospitality industry experience preferred but not required Able to accept directions and priorities from members of management and reliably follow through on tasks. Proficient in Quore. Highly energetic and motivated individual Ability to lift to 50 pounds. Ability to work with machinery both indoors and outdoors. Ability to work independently with little supervision. Excellent interpersonal and communication skills with strong customer/client focus essential Strong problem-solving skills Ability to work in a fast-paced, high-pressure environment Ability to shift and manage multiple priorities while adapting easily to change Results-driven focus and ability to work through to completion promptly High level of flexibility regarding overtime during busy periods as required by the business GULF SHORES QUALITY INN is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company