Night auditor jobs in Albuquerque, NM - 31 jobs

The Night Auditor will balance and post all daily paperwork and charges for the hotel in a timely and efficient manner. The incumbent will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future. Essential Duties and Responsibilities Verifies and balances all accounts posting entries and records of financial transactions reported by various hotel departments during day. Performs a wide range of clerical and service duties such as computer data entry and supporting Front desk clerks as needed. Verifies and reconciles the accuracy of all cashier's Daily Activity Reports, compiling the day's shift reports into a Consolidated Daily Activity Report from Property Management System (PMS) computerized reports. Responsible for running night audit reports plus all required property management system reports, generating and maintaining any required or requested reports. May function as a Front Desk Clerk, responsible for taking room reservations and cancellations, checking guests in and out, and providing information regarding activities, service charges, room availability, etc., on an as needed basis. Provides courteous, cheerful service and assistance to guests to ensure their comfort and well-being. Accepts payments and accounts for change fund and money received by following established cash handling procedures. Maintains strict control and accountability of cash funds on hand, cash received and accurate accounting for charges. Ensures guests are informed of charges relating to their stay on property. Builds a professional relationship with all team members and internal/external contact while supporting a strong collaborative work environment. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia. Additional Responsibilities Perform other job-related duties as assigned. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas. Team members in this capacity: Serves as the initial point of contact for guest inquiries in a courteous and attentive manner. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor. Key Performance Indicators This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process. Knowledge, Skills, and Abilities Ability to effectively and consistently deal with customers, in a courteous and friendly manner and register guests accurately and efficiently. Ability to effectively interact with co-workers to provide excellent guest service in accordance with company standards. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to read, listen and communicate effectively in English, both verbally and in writing. Skills in bookkeeping and auditing. General knowledge and skills of hotel/motel operations including reservation systems, property management systems, occupancy utilization, procedures, and general business practices. Ability to read, understand, and implement oral and written instructions. Ability to meet and communicate with the public. Ability to operate a multi-line phone system. Qualifications Education and Experience Required: Must be 21 years of age One (1) Year experience in cash handling, reconciliation, or accounting/auditing High School diploma or GED equivalent required. Note: Relevant work experience or education may be substituted to satisfy education and/or work experience. License/Certifications/Registrations Must be able to successfully pass a stringent background investigation. Will require a pre-employment and random drug screening. Physical Requirements/Working Conditions The following selected physical activities are required to perform the essential functions of this position Physical Requirement Description Balancing Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. Feeling Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Finger Dexterity Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasping Applying pressure to an object with the fingers and palm. Hearing Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Kneeling Bending legs at knee to come to a rest on knee or knees. Lifting Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. (up to 10 lbs.) Pulling Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion. (Up to 10 lbs.) Pushing Using upper extremities to press against something with steady force to thrust forward, downward, or outward. (Up to 10 lbs.) Reaching Extending hand(s) and arm(s) in any direction. Seeing The ability to perceive the nature of objects by the eye. Walking Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations. Seeing The ability to perceive the nature of objects by the eye. Sitting Particularly for sustained periods of time. Standing Particularly for sustained periods of time. Stooping Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. Talking Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. List Working Conditions Required: The worker is subject to: Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned Environmental conditions: Activities occur inside Noise: There may be sufficient noise to cause the worker to shout to be heard above the ambient noise level.

We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision. Compensation: $13-$14/hr Key Responsibilities: Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys. Handle guest requests, concerns, and complaints promptly and professionally. Process payments and transactions, including room charges, cash, debit, or credit. Ensure the common area and lobby are clean and presentable. Run daily reports, such as arrivals, departures, and special requests, checking for accuracy. Maintain front desk supplies and equipment. Coordinate with housekeeping and maintenance to track room readiness. Answer guest calls and provide information about the property and local attractions. Perform administrative duties, including filing and updating records. Safeguard guest information and handle confidential records with integrity. Other duties as assigned. Requirements: 1 year of experience in hospitality and front desk roles. Strong written and verbal communication skills. Proficiency in Windows operating systems, spreadsheets, and word processing. Ability to solve problems and make decisions quickly. High school diploma or equivalent. Ability to work independently and handle stressful situations. Physical Demands: Regularly required to walk, stand, and use hands to complete tasks. Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Looking for a reliable part time or full time Front Desk Agent. AM & PM shifts are available. Hotel and Opera Express experience is preferred but not required. Flexible schedule and customer service experience required. Must be willing to work weekends, holiday and evening shifts. Good standing driving record is required as you will be driving shuttle to/from the airport as well. RESPONSIBILITIES: Set the tone for the guest experience, greet guests in a warm and friendly manner Check-in and check-out guests Shuttle guests to/from airport and rental car plaza Resolve guest requests Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner Ability to read, write and communicate effectively in English Performs any other job related duties as assigned. MINIMUM REQUIREMENTS: One year of previous customer service experience required, prior front desk experience preferred Must be flexible to working days, early mornings, evenings, weekends and holidays High school diploma or equivalent preferred Excellent communication skills, both written and verbal Displays good customer relations skills and takes initiative to greet guests in a friendly manner Schedule: 8 hour shift Day shift Holidays Night shift Weekends as needed

Join our exceptional team at TownePlace Suites by Marriott ! Consistently recognized for outstanding guest service, our team is dedicated to delivering excellence in every aspect of hospitality. We are seeking a Front Desk Manager who is passionate about leadership, guest satisfaction, and operational efficiency. This role oversees all front desk operations, ensuring a seamless guest experience while upholding the highest brand standards. The ideal candidate will lead by example, fostering a culture of teamwork, accountability, and service excellence.

Join our exceptional team at TownePlace Suites by Marriott ! Consistently recognized for outstanding guest service, our team is dedicated to delivering excellence in every aspect of hospitality. We are seeking a Front Desk Manager who is passionate about leadership, guest satisfaction, and operational efficiency. This role oversees all front desk operations, ensuring a seamless guest experience while upholding the highest brand standards. The ideal candidate will lead by example, fostering a culture of teamwork, accountability, and service excellence.

Job Description Join our exceptional team at TownePlace Suites by Marriott! Consistently recognized for outstanding guest service, our team is dedicated to delivering excellence in every aspect of hospitality. We are seeking a Front Desk Manager who is passionate about leadership, guest satisfaction, and operational efficiency. This role oversees all front desk operations, ensuring a seamless guest experience while upholding the highest brand standards. The ideal candidate will lead by example, fostering a culture of teamwork, accountability, and service excellence. Duties & Responsibilities: Lead, train, and mentor front desk to achieve service and operational goals. Ensure a welcoming and professional atmosphere for all guests by maintaining high service standards. Oversee daily front desk operations, including scheduling, reservations, and guest services. Step in to cover front desk shifts as needed, including overnight audit. Participate in the hiring, training, and performance management of associates. Maintain strong working relationships with all hotel departments to ensure seamless guest experiences. Manage room inventory, rate strategies, and occupancy forecasting to maximize revenue. Enforce cash-handling, credit policies, and key control procedures. Conduct daily team huddles and regular staff meetings to ensure clear communication. Uphold all Marriott and brand standards, ensuring compliance with policies and procedures. Monitor and address guest feedback, resolving any issues promptly and professionally. When assisting in the Bistro, ensuring food safety, cleanliness, and exceptional service. Assist with maintaining the overall cleanliness and organization of front office and public areas. Must-Haves: 2+ years in hotel front office or guest service management Strong communication and leadership skills Familiar with PMS systems and hotel reporting tools Available for flexible shifts (including early mornings/weekends) Nice-to-Haves: Hilton or Marriott system experience Bilingual (English/Spanish) What We Offer: Career growth and development opportunities Paid time off, health, dental & vision insurance, 401(k) with a match Travel discounts at Marriott properties worldwide Physical Requirements: Ability to stand or walk for extended periods. Frequent bending, stooping, and reaching. Ability to lift up to 25 pounds as needed. Proficiency in using a computer, telephone, and other office equipment. This is an exciting opportunity to lead a high-performing team in a top-rated Marriott hotel where hospitality and excellence are at the heart of everything we do. If you are a dynamic leader with a passion for guest service, we invite you to apply and be part of our success!

A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay. Shifts Available: Part Time Mid - 3p-11p, Part-Time Night Audit 11p-7a Part-Time Morning 7a-3p PLEASE FILL OUT QUESTIONS IN ORDER TO BE CONSIDERED FOR POSITION Front Desk Clerk duties and responsibilities: Taking, cancelling, and changing room reservation requests Investigating and resolving customer complaints or questions Processing guest departures including calculating changes and receiving payments Answering telephone calls and relaying messages Maintaining an inventory of reservations, vacancies, and room assignments Answering inquires about the hotel and its services through the telephone, email, or in person Handling wake-up calls and a myriad of other guest requests Strong written and verbal communication skills Good time management skills and ability to multitask Excellent organizational skills and attention to detail Ability to creatively solve problems Maintaining a well-groomed and professional appearance Flexibility to work in a fast-paced environment Bi-lingual a plus Compensation: Depending on Experience and shift schedule *Night shift has a differential* Typically Start at $13.50 - $14.50 with raise after 90 days - Job Types: Part-time, Full-time Salary: From $13.00 per hour Benefits: Flexible schedule Schedule: 8-hour shift Day shift Holidays Night shift On call Overtime Weekend availability Experience: Customer service: 1 year (Preferred) Language: Spanish (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) Work Location: In person

Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, professional, and friendly manner. Accurately processing of all hotel reservations, assignments of rooms in according to established standards. Consistently provides exceptional check-in and check-out guest experience. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members. Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Accurately and efficiently processes hotel reservations, registrations, and settlements. Registers guests, handles room changes, reviews balances, collects payment, and settles guest folios, checks guests out, and provides assistance and direction. Creates and exemplifies a fun and exciting environment where the service delivery is accurate and flawless. Ensures every guest interaction is courteous and informative without any exception. Remains exceptionally calm and focused to guest needs including being under high stress interactions. Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced. Follows the established policy and procedures in regards to review of balances and credits and adjusts and settles guest accounts. Responsible for posting charges, settling folios resolving due-outs, and completing express check outs. Receives checks, debit, and credit cards in payment, and obtains proper approval and authorization. Maintains knowledge of the property, community, to and from directions, and special events. Keeps all guest and non-published department information confidential. Takes personal responsibility for delivering excellent guest experience. Welcomes corrective and/or constructive feedback. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School Diploma or GED required. Must be 21 years or older. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work schedule flexibility consistent with needs of the business. Must be able to attend all required staff meetings and training sessions. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Job DescriptionThe Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.Compensation: $14 - $16 hourly Responsibilities: Manage guest check-ins and check-outs appropriately Welcome guests warmly, determine their needs, and manage the registration process. Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions Operate the hotel switchboard, answer inquiries, and transfer calls as needed. Qualifications: Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Availability to work flexible schedules, including weekends and holidays. Strong customer service skills with a guest-focused approach. Physical ability to stand, walk, and lift up to 25 pounds as needed. About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Weekends are required, including events! Compensation: $14.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

The Senior Night Auditor will accurately balance and post all daily paperwork and charges for the hotel in a timely and efficient manner. The incumbent will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future. Essential Duties and Responsibilities Supervises night audit personnel, which includes the allocation of work, scheduling, training, and resolving problems with various audits. Verifies and balances all account posting entries and records of financial transactions reported by various hotel departments during day. Performs a wide range of clerical and service duties such as computer data entry and supporting Front desk clerks as needed. Verifies and reconciles the accuracy of all cashier's Daily Activity Reports, compiling the day's shift reports into a Consolidated Daily Activity Report from Property Management System (PMS) computerized reports. Responsible for running night audit reports plus all required property management system reports, generating and maintaining any required or requested reports. May function as a Front Desk Clerk, responsible for taking room reservations and cancellations, checking guests in and out, and providing information regarding activities, service charges, room availability, etc., on an as needed basis. Provides courteous, cheerful service and assistance to guests to ensure their comfort and well-being. Accepts payments and accounts for change fund and money received by following established cash handling procedures. Maintains strict control and accountability of cash funds on hand, cash received and accurate accounting for charges. Ensures guests are informed of charges relating to their stay on property. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia. Additional Responsibilities Perform other job-related duties as assigned. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas. Team members in this capacity: Serves as the initial point of contact for guest inquiries in a courteous and attentive manner. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered. Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor. Key Performance Indicators This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process. Knowledge, Skills, and Abilities Ability to effectively deal with customers in a courteous and friendly manner and register guests accurately and efficiently. General knowledge and skills of hotel/motel operations including reservation systems, property management systems, occupancy utilization, procedures, and general business practices. Ability to effectively interact with customers and co-workers to provide excellent guest service in accordance with company standards. Must be able to use computerized accounting systems. Skills in bookkeeping and auditing. Must be knowledgeable in Excel and Windows based software. Must have excellent oral and verbal communication skills. Must have excellent organizational skills with attention to detail. Must have excellent interpersonal skills. Ability to supervise and provide technical training to the night audit staff. Ability to work independently with minimal supervision. Ability to operate a multi-line phone system. Qualifications Education and Experience Required: Must be 21 years of age Three (3) Year experience in cash handling, reconciliation, accounting and/or auditing. One (1) year of experience in night audit One (1) year of supervisory experience High School diploma or GED equivalent required. Note: Relevant work experience or education may be substituted to satisfy education and/or work experience. License/Certifications/Registrations Must be able to successfully pass a stringent background investigation. Will require a pre-employment and random drug screening. Physical Requirements/Working Conditions The following selected physical activities are required to perform the essential functions of this position Physical Requirement Description Balancing Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. Feeling Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Finger Dexterity Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasping Applying pressure to an object with the fingers and palm. Hearing Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Kneeling Bending legs at knee to come to a rest on knee or knees. Lifting Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. (up to 10 lbs.) Pulling Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion. (Up to 10 lbs.) Pushing Using upper extremities to press against something with steady force to thrust forward, downward, or outward. (Up to 10 lbs.) Reaching Extending hand(s) and arm(s) in any direction. Seeing The ability to perceive the nature of objects by the eye. Walking Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations. Seeing The ability to perceive the nature of objects by the eye. Sitting Particularly for sustained periods of time. Standing Particularly for sustained periods of time. Stooping Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. Talking Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. List Working Conditions Required: The worker is subject to: Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned Environmental conditions: Activities occur inside and outdoors. Work outdoors may be subject to temperature extremes and inclement weather conditions. Noise: There may be sufficient noise to cause the worker to shout to be heard above the ambient noise level.

Job Description Join our team at Legacy Hospitality as a Night Auditor and be a vital part of our dynamic hotel operation. As a Night Auditor, you will have the opportunity to showcase your attention to detail and organizational skills while ensuring a seamless guest experience during the night shift. This position offers competitive pay to reward your hard work and dedication in maintaining the highest standards of hospitality. You can get great benefits such as Medical, Dental, Vision, Life Insurance, Paid Time Off, and Employee Discounts. Bring your passion for exceptional customer service and problem-solving abilities to our team and become a key player in our mission to provide a memorable stay for all our guests. Hello, we're Legacy Hospitality Where hospitality has heart. At Legacy, we believe hospitality isn't just a service, it's a feeling. It's where genuine care meets thoughtful attention, creating a welcoming environment for everyone we interact with. This philosophy forms the core of our company culture, where hospitality has heart. C - Compassionate A - Authentic R - Respectful E - Empathetic By fostering a culture of hospitality with heart, we create a thriving environment where our team members feel valued and empowered, and our guests feel welcome, cared for, and eager to return. Your day as a Night Auditor As a Night Auditor, you will be responsible for reconciling daily transactions, preparing financial reports, and ensuring accuracy in guest billing. Your attention to detail will be crucial in identifying discrepancies and resolving issues that may arise during the night shift. Additionally, you will provide exceptional customer service to any late-night inquiries or requests from guests, ensuring their comfort and satisfaction throughout their stay. You will also assist with the overnight check-in and check-out process, maintaining the highest standards of hospitality and professionalism. What we're looking for in a Night Auditor To excel as a Night Auditor, candidates should have a minimum of 2 years of experience in the hotel industry. The ideal candidate will possess exceptional interpersonal skills, demonstrating a caring and compassionate attitude towards guests and colleagues. Respect and empathy are key values that we uphold in our company culture, and we seek individuals who can embody these qualities in their interactions. Moreover, the physical demands of the position require the ability to stand for extended periods and lift/move items as needed. Proficiency in hotel management software and tools is essential to effectively carry out responsibilities related to financial reporting and guest services. Knowledge and skills required for the position are: 2 years of Hotel Experience. Must be caring, compassionate and respectful. Must be able to maintain the physical aspects of the position. Join us! Your home away from home, with a touch more care! If you think this job aligns with your requirements, then submitting an application is simple. Good luck!

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $16 - $18 Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. * Register and assign guests to hotel rooms. * Establish methods of payment and verify credit. * Make and confirm reservations. * Compute bills, collect payments, and make change for guests. * Transmit and receive messages, using telephones or the PMS system. * Respond to guest requests in a timely manner. * Receive and resolve guest complaints, elevating to supervisor if necessary. * Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. * Perform bookkeeping activities, such as balancing accounts and conducting audits. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. * Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. * Ensure overall guest satisfaction. * Perform other duties as requested by management. Your Background and Skill * High School diploma or equivalent preferred. * Previous customer service experience or equivalent training required. * Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks * Competitive wages for full time and part time opportunities * Medical, Dental and Vision Health Insurance * Paid Time Off * 401k Company Match * Daily Pay * Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource. * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness Program * Educational/Professional Development * Referral Bonus Program Work Environment and Context * Work schedule varies and may include working on holidays, weekends and alternate shifts. * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Looking for a reliable part time or full time Front Desk Agent. AM & PM shifts are available. Hotel and Opera Express experience is preferred but not required. Flexible schedule and customer service experience required. Must be willing to work weekends, holiday and evening shifts. Good standing driving record is required as you will be driving shuttle to/from the airport as well. RESPONSIBILITIES: Set the tone for the guest experience, greet guests in a warm and friendly manner Check-in and check-out guests Shuttle guests to/from airport and rental car plaza Resolve guest requests Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner Ability to read, write and communicate effectively in English Performs any other job related duties as assigned. MINIMUM REQUIREMENTS: One year of previous customer service experience required, prior front desk experience preferred Must be flexible to working days, early mornings, evenings, weekends and holidays High school diploma or equivalent preferred Excellent communication skills, both written and verbal Displays good customer relations skills and takes initiative to greet guests in a friendly manner Schedule: 8 hour shift Day shift Holidays Night shift Weekends as needed

Job DescriptionThe TownePlace Suites is looking for a Night Auditor/ Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry and learn the Marriott brand. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to employee discounts, health, dental, vision, and a 401(k) with matching. Welcoming guests as they check in and providing outstanding service is a high priority. Night Auditors are personally involved in the daily operations and success of the hotel. The main aspect of the job is to conduct all nightly-related duties while operating the hotel's front desk systems for PBX, reservations and check-in/check-out to ensure the guest's stay is as efficient and friendly as possible. We want to exceed our guest's expectations and always go that extra mile to prove how important they are to our success. Major Duties: Assisting guests with the check-in and check-out process, including the computation and collection of payment. Complete and verify all audit paperwork and shift reports. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to GM and other desk staff. Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc). Handling guest's concerns immediately and requesting management assistance if necessary. Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc). Ensuring through their action, the highest level of guest satisfaction possible. Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests. Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk. Typically handles both the duties of the front desk agent and some of the duties of the accounting department. Tracks room revenue, occupancy percentages, and other front office operating statistics. Always represent the hotel in a positive manner; SMILE. Other duties as assigned

Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, professional, and friendly manner. Accurately processing of all hotel reservations, assignments of rooms in according to established standards. Consistently provides exceptional check-in and check-out guest experience. Job Description Expectations of Leadership: * Actively support, demonstrate, and promote the company's core values. * Be approachable and engaging with fellow team members. * Always treat individuals with dignity and respect regardless of job position. * Demonstrate maturity through exhibiting excellent listening skills. * Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: * Accurately and efficiently processes hotel reservations, registrations, and settlements. * Registers guests, handles room changes, reviews balances, collects payment, and settles guest folios, checks guests out, and provides assistance and direction. * Creates and exemplifies a fun and exciting environment where the service delivery is accurate and flawless. * Ensures every guest interaction is courteous and informative without any exception. * Remains exceptionally calm and focused to guest needs including being under high stress interactions. * Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced. * Follows the established policy and procedures in regards to review of balances and credits and adjusts and settles guest accounts. * Responsible for posting charges, settling folios resolving due-outs, and completing express check outs. * Receives checks, debit, and credit cards in payment, and obtains proper approval and authorization. * Maintains knowledge of the property, community, to and from directions, and special events. * Keeps all guest and non-published department information confidential. * Takes personal responsibility for delivering excellent guest experience. * Welcomes corrective and/or constructive feedback. * Perform other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * High School Diploma or GED required. * Must be 21 years or older. * Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. * Strong interpersonal, motivational, and leadership qualities. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Work schedule flexibility consistent with needs of the business. * Must be able to attend all required staff meetings and training sessions. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: * Maintain a strict level of confidentiality regarding company information. * Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. * Must be a detail oriented, organized individual with the ability to multi-task. * Proven ability to provide outstanding guest service. * Proven ability to handle conflict situations. * Must have excellent problem-solving abilities. * Must have strong analytical skills. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. * Must be a Team Player. Essential Physical Functions: * While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. * Must be able to lift to 25lbs. * Must be able to work at a fast pace and in stressful situations. * Must be able to maneuver around the office and the facility to collect all necessary materials and documents. * Must be able to walk and stand for long periods of time. Equipment Used * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.