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Night auditor and night manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Dr. Timothy Edwards,
Jaunelle Celaire
Below we've compiled a list of the most critical night auditor and night manager skills. We ranked the top skills for night auditor and night managers based on the percentage of resumes they appeared on. For example, 21.0% of night auditor and night manager resumes contained reservations as a skill. Continue reading to find out what skills a night auditor and night manager needs to be successful in the workplace.

15 night auditor and night manager skills for your resume and career

1. Reservations

Here's how night auditor and night managers use reservations:
  • Answered switchboard phones to effectively communicate answers to questions, correctly entering data for reservations and stating hotel policy.
  • Received telephonic inquiries from customers requesting Hotel information and applied guest information in order to create reservations.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how night auditor and night managers use customer service:
  • Prepared reports for management and provided excellent customer service for high profile clientele.
  • Delivered strong customer service by answering customer inquiries and solving problems.

3. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how night auditor and night managers use front desk operations:
  • Maintained hotel front desk operations during third shift and supervised over night bell staff, airport shuttle service and valet parking.
  • Oversee front desk operations to maintain high standards, serve as point of contact for regular guest and VIP guest.

4. Room Charges

Room charge is referred to as the retail price for the sale, possession, or rental of accommodation, before taxes. It is also known as accommodation fees.

Here's how night auditor and night managers use room charges:
  • Managed hotel operations during the night, Audited all the hotel areas, including room charges, Supervised night shift employees
  • Investigated and corrected discrepancies on ledger showing all accounts receivable, room charges, room service and telephone calls.

5. Guest Service

Here's how night auditor and night managers use guest service:
  • Supervised and trained Guest Service Representatives and Night Auditors.
  • Provided hotel guest services during audit shift and appropriate reports for general manager, controller, accounting and outlet managers.

6. Guest Satisfaction

Here's how night auditor and night managers use guest satisfaction:
  • Increased Guest Satisfaction: Continually analyze guest satisfaction data.
  • Authorize service recovery revenue per guest satisfaction.

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7. Credit Card Transactions

Here's how night auditor and night managers use credit card transactions:
  • Process all financial transactions, including the verification and processing of credit card transactions in accordance with company polices and procedures.
  • Batch processed credit card transactions, but ensuring that all credit card totals match with credit card receipts.

8. Customer Complaints

Here's how night auditor and night managers use customer complaints:
  • Handled telephone switchboard station, customer complaints, and resolved problems.
  • Assisted customers with check-ins as well as resolving customer complaints.

9. Guest Accounts

Here's how night auditor and night managers use guest accounts:
  • Coordinated accurate and efficient settlement of guest accounts and departures.
  • Balanced guest accounts and post charges, validate bills, collect charges, and make change for guests.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how night auditor and night managers use payroll:
  • Supervised Housekeepers and did payroll every week.
  • Reviewed and reconciled cash and credit tips for all eligible employees which assured accurate payouts when payroll was due.

11. Hotel Operations

Here's how night auditor and night managers use hotel operations:
  • Oversee all overnight hotel operations/Provide management team and owners with accurate and reliable financial information needed to make effective operational decisions
  • Supported and collaborated with hotel management and personnel to maintain daily hotel operations.

12. Hotel Policies

Here's how night auditor and night managers use hotel policies:
  • Participated with senior management in the development of hotel policies and procedures.
  • Manage the hotel at night by making sure that all guests follow the hotel policies and rules.

13. Computer System

Here's how night auditor and night managers use computer system:
  • Maintain Front Office computer system operation according to the hotel Hospitality standards.
  • Prepared all reports needed by various departments as requested and backup to 4 separate computer systems on daily basis.

14. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how night auditor and night managers use night audit:
  • Collected and analyzed financial data and documentation which satisfied steps covered required steps in night audit procedures.
  • Revised night audit employee checklists according to property management system advancements and operational concepts.

15. Guest Complaints

Here's how night auditor and night managers use guest complaints:
  • Routed incoming calls to the preferred guest and also handle any guest complaints that may arise during the overnight shift.
  • Coordinate check-in and check-out of all guests at a 300 room hotel and resolved all guest complaints.
top-skills

What skills help Night Auditor And Night Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on night auditor and night manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What night auditor and night manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.
Do you want to know more?
Read more about what experts have to say about night auditor and night manager

List of night auditor and night manager skills to add to your resume

Night auditor and night manager skills

The most important skills for a night auditor and night manager resume and required skills for a night auditor and night manager to have include:

  • Reservations
  • Customer Service
  • Front Desk Operations
  • Room Charges
  • Guest Service
  • Guest Satisfaction
  • Credit Card Transactions
  • Customer Complaints
  • Guest Accounts
  • Payroll
  • Hotel Operations
  • Hotel Policies
  • Computer System
  • Night Audit
  • Guest Complaints
  • Property Management Software
  • Financial Transactions
  • Guest Relations
  • Hotel Guests
  • Room Availability
  • Room Service
  • Financial Reports
  • Beverage Revenue
  • PBX
  • Guest Issues
  • Hotel Services
  • Room Hotel
  • Account Postings
  • Credit Card
  • Check-Out Procedures
  • Room Revenue
  • Guest Rooms
  • Hotel Revenue
  • OnQ
  • Telephone Calls
  • Guest Reservations
  • Guest Ledger
  • Bank Deposits
  • Revenue Reports
  • Wake-Up Calls
  • Room Rates
  • Master Accounts
  • Guest Folios
  • VIP
  • Guest Registration
  • Financial Statements
  • Guest Inquiries
  • Financial Data
  • Cash Drawers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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