What does a night auditor and night manager do?
Night auditor and night manager responsibilities
Here are examples of responsibilities from real night auditor and night manager resumes:
- Manage nighttime service team including supervising facility, business center, housekeeping, PBX, in-room dining, and front office.
- Merchandise the store and operate cash register at the POS.
- Use of POS systems, calculators, and optical price scanners.
- Complete monthly audits and training for all overnight front office and PBX staff.
- Stock and order groceries, supervise others, inventory, make sure entire store are clean every night.
- Earn fast-track promotion from senior management, earning leadership position in recognition of outstanding work ethic and superior results.
- Check accommodations and ensure all VIP guests and special requests are honored.
- Complete all post-event recaps and communicate with management to evaluate the event and troubleshoot any issues that are presented or foreseeable.
Night auditor and night manager skills and personality traits
We calculated that 21% of Night Auditor And Night Managers are proficient in Reservations, Customer Service, and Front Desk Operations. They’re also known for soft skills such as Business skills, Customer-service skills, and Interpersonal skills.
We break down the percentage of Night Auditor And Night Managers that have these skills listed on their resume here:
- Reservations, 21%
Answered switchboard phones to effectively communicate answers to questions, correctly entering data for reservations and stating hotel policy.
- Customer Service, 13%
Prepared reports for management and provided excellent customer service for high profile clientele.
- Front Desk Operations, 11%
Maintained hotel front desk operations during third shift and supervised over night bell staff, airport shuttle service and valet parking.
- Room Charges, 5%
Managed hotel operations during the night, Audited all the hotel areas, including room charges, Supervised night shift employees
- Guest Service, 4%
Supervised and trained Guest Service Representatives and Night Auditors.
- Guest Satisfaction, 3%
Increased Guest Satisfaction: Continually analyze guest satisfaction data.
Most night auditor and night managers use their skills in "reservations," "customer service," and "front desk operations" to do their jobs. You can find more detail on essential night auditor and night manager responsibilities here:
Business skills. One of the key soft skills for a night auditor and night manager to have is business skills. You can see how this relates to what night auditor and night managers do because "lodging managers need to operate a facility that is profitable." Additionally, a night auditor and night manager resume shows how night auditor and night managers use business skills: "completed night audit and ensured accuracy of totals from the business day. "
Customer-service skills. Another essential skill to perform night auditor and night manager duties is customer-service skills. Night auditor and night managers responsibilities require that "lodging managers must have excellent customer-service skills." Night auditor and night managers also use customer-service skills in their role according to a real resume snippet: "developed, implemented, and monitored programs that emphasized guest participation to maximize guest satisfaction. "
Interpersonal skills. Another skill that relates to the job responsibilities of night auditor and night managers is interpersonal skills. This skill is critical to many everyday night auditor and night manager duties, as "lodging managers interact regularly with many different people." This example from a resume shows how this skill is used: "accomplished interpersonal and leadership skills with managers, employees and hotel guests. "
Listening skills. For certain night auditor and night manager responsibilities to be completed, the job requires competence in "listening skills." The day-to-day duties of a night auditor and night manager rely on this skill, as "lodging managers must have excellent listening skills for attending to the needs of guests and maintaining a good working relationship with staff." For example, this snippet was taken directly from a resume about how this skill applies to what night auditor and night managers do: "communicated to other departments on daily issues provided customer service to customers and inquiries. "
Organizational skills. Another crucial skill for a night auditor and night manager to carry out their responsibilities is "organizational skills." A big part of what night auditor and night managers relies on this skill, since "lodging managers need to keep track of many different schedules, budgets, and people at once." How this skill relates to night auditor and night manager duties can be seen in an example from a night auditor and night manager resume snippet: "book appointments, interview new hires, create employee schedule, create spreadsheets for organizational purposes, bank deposits and product inventory"
Leadership skills. While "leadership skills" is last on this skills list, don't underestimate its importance to night auditor and night manager responsibilities. Much of what a night auditor and night manager does relies on this skill, seeing as "lodging managers must establish a productive work environment, which may involve motivating personnel, resolving conflicts, and handling guests’ complaints." Here is a resume example of how this skill is used in the everyday duties of night auditor and night managers: "provided strategic leadership to the night audit team to ensure adherence to quality/customer service standards. "
The three companies that hire the most night auditor and night managers are:
- Aimbridge Hospitality5 night auditor and night managers jobs
- Hyatt Hotels2 night auditor and night managers jobs
- Marriott International2 night auditor and night managers jobs
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Compare different night auditor and night managers
Night auditor and night manager vs. Rooms director
A Rooms Director ensures smooth operation of valet services, housekeeping, communication, uniformed and concierge services, and guest services. Rooms directors provide guests with quality service with maximum productivity and room revenue. They coordinate the administrative and organizational functions and make sure that they comply with the operation standards. It is their job to create a monthly reporting system for monitoring. Also, they provide solutions for the improvement of the problem areas in the hospitality industry.
These skill sets are where the common ground ends though. The responsibilities of a night auditor and night manager are more likely to require skills like "customer service," "front desk operations," "room charges," and "guest satisfaction." On the other hand, a job as a rooms director requires skills like "front desk," "cleanliness," "rooms division," and "resorts." As you can see, what employees do in each career varies considerably.
Rooms directors earn the highest salaries when working in the hospitality industry, with an average yearly salary of $78,860. On the other hand, night auditor and night managers are paid more in the hospitality industry with an average salary of $43,441.rooms directors tend to reach similar levels of education than night auditor and night managers. In fact, rooms directors are 0.8% more likely to graduate with a Master's Degree and 0.4% more likely to have a Doctoral Degree.Night auditor and night manager vs. Hotel director
A manager on duty's role is to oversee operations in a store or a particular department, ensuring efficient workflow and workforce performance. They mainly evaluate and delegate tasks among employees, arrange schedules, set goals and budget, handle issues and concerns, and impose disciplinary actions. Moreover, a manager on duty may also perform clerical tasks such as producing progress reports, processing paperwork, maintaining an inventory of supplies, reporting to supervisors, coordinating with other managers, and implementing the company's policies and standards.
Each career also uses different skills, according to real night auditor and night manager resumes. While night auditor and night manager responsibilities can utilize skills like "customer service," "front desk operations," "room charges," and "guest service," hotel directors use skills like "front desk," "financial performance," "revenue management," and "pms."
On average, hotel directors earn a higher salary than night auditor and night managers. Some industries support higher salaries in each profession. Interestingly enough, hotel directors earn the most pay in the hospitality industry with an average salary of $90,508. Whereas night auditor and night managers have higher pay in the hospitality industry, with an average salary of $43,441.In general, hotel directors achieve higher levels of education than night auditor and night managers. They're 8.0% more likely to obtain a Master's Degree while being 0.4% less likely to earn a Doctoral Degree.Night auditor and night manager vs. Innkeeper
The required skills of the two careers differ considerably. For example, night auditor and night managers are more likely to have skills like "front desk operations," "room charges," "credit card transactions," and "guest accounts." But a innkeeper is more likely to have skills like "clean rooms," "wine," "front desk," and "concierge services."
Most innkeepers achieve a similar degree level compared to night auditor and night managers. For example, they're 1.5% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Night auditor and night manager vs. Manager on duty
Types of night auditor and night manager
Updated January 8, 2025
