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Night auditor jobs in Arkansas - 96 jobs

  • Guest Service Representative

    Jonesboro 3.6company rating

    Night auditor job in Jonesboro, AR

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $18k-20k yearly est. Auto-Apply 60d+ ago
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  • Night Auditor (FT) - Graduate by Hilton Fayetteville

    Schulte Corporation 3.9company rating

    Night auditor job in Fayetteville, AR

    Schulte Companies is seeking a dynamic, service-oriented Night Auditor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Hospitality Group is an Equal Opportunity Employer.
    $27k-31k yearly est. 5h ago
  • Night Auditor (FT) - Graduate by Hilton Fayetteville

    Schulte Hospitality Group 3.9company rating

    Night auditor job in Fayetteville, AR

    * Schulte Companies is seeking a dynamic, service-oriented Night Auditor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned * EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED * * KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills * *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. * Schulte Hospitality Group is an Equal Opportunity Employer.
    $25k-29k yearly est. 13d ago
  • Night Auditor

    G & G Hospitality

    Night auditor job in Fort Smith, AR

    Checks front office accounting records for accuracy and compiles information for the hotel's financial records. • Tracks room revenues, occupancy percentages, and other front office operating statistics. • Prepares summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. • Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers. • Verifies all account postings and balances. • Summarizes results of operations and prepares reports for management. • Performs duties of the Front Desk Agent. • Performs other duties as assigned. Requirements: • High school diploma or equivalent. • Accounting background preferred. • Previous hotel experience desired. • Strong customer service orientation and skills. • Present a professional image, and able to communicate well with both guests and employees. • Ability to operate front office equipment and computers. • Ability to compile facts and figures. • Ability to understand principles of auditing, balancing, and closing out accounts. • Required to work a flexible schedule, including weekends and holidays. • Shift hours are from 11:00 PM to 7:00 AM • Hourly rate
    $23k-28k yearly est. 60d+ ago
  • Night Auditor

    Tandem Hospitality Group

    Night auditor job in Fort Smith, AR

    A Night Audit is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel's continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel. JOB RESPONSIBILITIES Audit, post, and balance daily cashiers work for hotel Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest's account daily Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts. Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel's performance; ensure distribution to appropriate departments Ensure credit card system reconciles to daily transaction lists Verify cash postings and cashier drops to ensure accurate Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management Greets all guests in a pleasant and professional manner Completes the guest registration and check-in/out procedures Answers telephone, transfers calls, and takes messages when applicable Makes hotel reservations for guests, including changes and cancellations Follows proper credit card procedures Maintains accurate bank during shift and uses correct vouchers for specified transactions Responds to all guest needs and requests in a timely fashion Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction Understands hotel service and programs Knowledgeable of geographical area and points of interest Ensure the front desk is adequately stocked of all supplies Understands hotel emergency procedures and evacuation protocols Collects payment for all guests at check-in and check-out. Makes change as necessary Perform all reasonable job duties as requested.
    $23k-28k yearly est. 41d ago
  • Night Auditor (FT) - Graduate by Hilton Fayetteville

    Graduate Hotels 4.1company rating

    Night auditor job in Fayetteville, AR

    Schulte Companies is seeking a dynamic, service-oriented Night Auditor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Hospitality Group is an Equal Opportunity Employer.
    $23k-28k yearly est. 5h ago
  • Night Auditor

    Pah Management

    Night auditor job in Rogers, AR

    About Company: PAH Management is an equal opportunity employer. Creating Value for our Investors by maximizing profitability, building a resilient Culture, and Developing Impactful Teams! Our benefits include: Medical, Vision and Dental Coverage Short Term and Long-Term Disability Term Life and AD&D Insurance Voluntary Life for self, spouse and child Accident insurance Critical Illness Insurance Hospital Indemnity Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Employee Incentive Program Hote Stay perks Educational Reimbursement Manager in Training Program About the Role: The Night Auditor at Fairfield Inn Jonesboro plays a critical role in ensuring the smooth operation of the hotel during overnight hours by combining accounting expertise with exceptional guest service. This position is responsible for accurately reconciling daily financial transactions, auditing guest accounts, and preparing detailed reports that support management decisions. The Night Auditor also serves as the primary point of contact for guests during the night shift, addressing inquiries and resolving issues promptly to maintain high satisfaction levels. By maintaining meticulous records and ensuring compliance with hotel policies, the Night Auditor helps safeguard the hotel's financial integrity. Ultimately, this role bridges the gap between front desk operations and accounting, contributing to the overall efficiency and reputation of the hotel within the arts, entertainment, and recreation industry. Minimum Qualifications: High school diploma or equivalent. Basic knowledge of accounting principles and financial reconciliation. Experience with hotel property management systems or similar software. Strong attention to detail and accuracy in handling financial data. Excellent communication and customer service skills. Preferred Qualifications: Associate degree or higher in hospitality management, accounting, or related field. Previous experience as a night auditor or in a similar hospitality role. Familiarity with the arts, entertainment, and recreation industry standards and guest expectations. Proficiency in advanced accounting software and Microsoft Office Suite. Ability to work independently and handle multiple tasks efficiently during overnight shifts. Responsibilities: Perform nightly audits of all hotel financial transactions, including room charges, payments, and adjustments, to ensure accuracy and completeness. Prepare and distribute daily financial and operational reports to management, highlighting any discrepancies or unusual activities. Provide front desk services during overnight hours, including guest check-in and check-out, handling reservations, and responding to guest inquiries or concerns. Monitor hotel security and safety protocols throughout the night, reporting any incidents or maintenance issues promptly. Collaborate with other hotel departments to resolve billing discrepancies and support overall guest satisfaction. Skills: The Night Auditor utilizes accounting and auditing skills daily to ensure all financial transactions are accurately recorded and reconciled, which is essential for maintaining the hotel's financial health. Customer service skills are applied continuously when interacting with guests, addressing their needs, and resolving any issues that arise during the night shift. Proficiency with property management systems and accounting software enables efficient processing of reservations, billing, and report generation. Attention to detail is critical in identifying discrepancies and ensuring compliance with hotel policies and procedures. Additionally, strong communication and problem-solving skills facilitate collaboration with other departments and contribute to a safe, welcoming environment for guests and staff alike.
    $23k-28k yearly est. Auto-Apply 60d+ ago
  • Night Auditor

    Saracen Development LLC

    Night auditor job in Pine Bluff, AR

    Job Description Responsible for providing consistent, courteous service to all Hotel guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Prepares and distributes management reports to Hotel Administration and the Finance Department. Audits all guest records; verifies credit card approval and room availability. Access and work with systems for redemption of offers and promotions issued by the gaming properties. Posts room and tax charges to guest accounts. May perform the duties of a Front Desk Agent if staffing level is inadequate. Maintains a working knowledge of the Casino Resort's property, as well as special events on and near property, in order to advise guests of same, whenever possible. Responds to guests' requests, complaints or inquiries courteously and promptly. Responsible for maintaining a consistent, regular attendance record. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School diploma or GED required, Associates degree is preferred; Six (6) months to one (1) year prior related experience and/or training or and equivalent combination of both is preferred. SPECIAL QUALIFICATIONS: Must possess effective communication and organizational skills. LANGUAGE SKILLS: Ability to read and understand financial reports, policy and procedure manuals, and technical instructions. Ability to respond to common inquiries or complaints from guests. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply common sense reasoning to a variety of situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job. While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand; walk 60%; sit 40%; lifting up to forty (40) pounds. Use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are the representative of those an Associate encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property. Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution. Maintain a professional departmental, company and community reputation. Saracen Casino Resort is an equal opportunity employer
    $23k-28k yearly est. 18d ago
  • Night Audit

    O'Reilly Hospitality Management LLC 3.7company rating

    Night auditor job in Jonesboro, AR

    JOIN OUR TEAM! We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM") At OHM, we are: A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. Seeking supportive, collaborative, detailed-oriented people to join our team! At OHM, we offer: 401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible! Health, Dental, Vision & Life Insurance Paid Time Off, including Paid Parental Leave Growth Potential and Career Advancement Hotel/Restaurant Travel Perks & Discounts! Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one! Now Hiring: Night Audit Location: Embassy Suites by Hilton Red Wolf Convention Center Night Audit.pdf Essential Responsibilities: Perform all daily audit procedures and reports as per OHM and hotel standards. Verify and manage wake-up call requests. Balance cash receipts and ensure accurate deposits. Prepare the front office for the daytime shift and reset the day's business. Serve as Guest Service Representative and Manager on Duty during nighttime hours. Participate in front-office meetings and training programs. Greet guests warmly and comply with company policies. Skills & Abilities: Strong leadership, problem-solving, and communication skills. Ability to multitask, prioritize, and deliver results. Proficiency with PMS and Microsoft Office. Education & Experience: High School diploma or GED preferred. 2+ years of hospitality customer service experience preferred. Hours: Varied schedule, including nights, weekends, and holidays. Physical Requirements: Standing for extended periods, light lifting (up to 40 pounds). Work Conditions: Indoor work environment with minimal exposure to adverse conditions. O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.
    $23k-27k yearly est. Auto-Apply 7d ago
  • Night Auditor Front Desk - AC Hotel Bentonville

    Coury Hospitality 3.5company rating

    Night auditor job in Bentonville, AR

    About the opportunity The Night Auditor Front Desk position at AC Hotel Bentonville is a key role that ensures the smooth operation of the hotel's front desk during nighttime hours. This position is responsible for performing various tasks, including auditing, accounting, and customer service. What you'll get to do* Perform nightly audit of hotel accounts, including reviewing and verifying financial transactions* Balance and reconcile hotel accounts, ensuring accuracy and attention to detail* Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise* Manage room assignments, check-ins, and check-outs, ensuring a seamless experience for guests* Maintain accurate records and reports, including financial statements and guest information Skills and Experience* High school diploma or equivalent required, with a degree in hospitality or a related field preferred* Previous experience in a hotel front desk or accounting role, with knowledge of hotel operations and accounting principles* Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks* Excellent communication and customer service skills, with the ability to work effectively with guests and colleagues* Ability to work independently and as part of a team, with a flexible schedule that primarily includes nighttime hours* Proficiency in hotel management software and Microsoft Office applications* Ability to maintain confidentiality and handle sensitive information with discretion
    $24k-29k yearly est. 8d ago
  • Front Desk Agent - Part Time (Day/Swing Shift)

    Oaklawn Racing Casino Resort 3.9company rating

    Night auditor job in Hot Springs, AR

    Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, maximizing room revenue and occupancy while delivering articulate service at the highest level possible. Always presents a friendly and professional image at the Hotel/Casino. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Actively supports the company culture of creating a fun and entertaining experience for internal and external guests. Maintains a working knowledge of the Company's property, as well as special events on and near property, in order to advise guests of same, whenever possible. Provides information to guests about hotel policies, services and amenities. Responds to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). Ensures a maximum level of service and satisfaction is achieved and maintained. Sells rooms to “walk-in” customers. Creates reservations using the system both individual and group related providing informational feedback regarding confirmation of reservation, arrival, departure, check-in, check-out, cancellation policy, credit card & payment requirements. Enters/changes reservation information on the computer system. Posts charges to guest accounts, processes payments from guests. Makes necessary corrections to guest accounts. Informs housekeeping department about room status/availability. Cleans the front desk area and maintains public areas and lobbies. Listens for and responds to guest complaints. Maintains daily logs. Balances shift work and cash drawers. Ensures a maximum level of service and satisfaction is achieved and maintained. Reasons what a potential guest is looking for in room accommodations and participates in problem solving situations while keeping the Front Desk Manager well informed. Recognizes and creates guest profiles to help maximize accuracy and guest recognition. Assists other team members and departments to contribute to the best overall performance of the department and hotel. Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Makes efforts to keep informed of company information and communications by participating in department meetings, huddles and reviewing property bulletin boards, digital signage, and company newsletter. Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. High School Diploma or GED required. Guest service experience preferred. Front desk experience preferred. Must be able to handle several projects and tasks at the same time. Must be able to perform the physical job duties of all Front Desk team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.
    $27k-32k yearly est. Auto-Apply 6d ago
  • Front Desk Agent Hilton Garden Inn Downtown Little Rock, AR

    Hilton Garden Inn Downtown Little Rock, Arkansas 4.5company rating

    Night auditor job in Little Rock, AR

    Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Hilton Garden Inn Downtown Little Rock, AR. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program
    $22k-27k yearly est. 8d ago
  • Front Desk Clerk - The Capital Hotel, Little Rock

    Concord Hospitality 4.3company rating

    Night auditor job in Little Rock, AR

    As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit. Responsibilities * Assist guests efficiently, courteously, and professionally at all times * Maintain a high level of service and hospitality standards * Promptly address guest concerns and ensure satisfaction in a timely manner * Post guest charges, collect payments, and follow cash handling procedures * Handle guest mail and messages with respect to privacy and professionalism * Stay knowledgeable about the hotel brand, travel programs, and special offers * Communicate guest feedback effectively to departments and management * Respond quickly to calls, lobby visitors, and team members needing assistance * Maintain full knowledge of hotel safety and emergency procedures Qualifications * High school diploma or equivalent preferred * Prior hospitality or customer service experience is a plus * Strong interpersonal and communication skills * Ability to multitask and remain professional in a fast-paced environment * Detail-oriented with strong organizational skills * Flexibility to work varied shifts, including evenings, weekends, and holidays Benefits (Full-Time Associates Only) * Competitive wages * Medical, dental, and vision insurance * Life insurance and short/long-term disability options * 401(k) program with company match * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates proudly cheer: "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
    $22k-26k yearly est. 1d ago
  • Guest Service Representative

    Nothing Bundt Cakes 3.7company rating

    Night auditor job in Hot Springs, AR

    Benefits: Employee discounts Flexible schedule Free food & snacks Free uniforms Paid time off At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $12.00 - $17.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $12-17 hourly Auto-Apply 60d+ ago
  • Front Desk Clerk

    Saint Jean Industries 3.7company rating

    Night auditor job in Heber Springs, AR

    The Front Desk Clerk serves as the first point of contact for visitors and clients, providing exceptional customer service while managing front desk operations. This role is responsible for greeting guests, handling inquiries, managing appointments, and performing administrative tasks to ensure smooth daily operations. Key Responsibilities Greet and welcome guests, clients, and visitors in a professional and friendly manner Answer and direct phone calls, emails, and other inquiries Check guests in and out (for hotels or facilities, if applicable) Maintain accurate records, files, and front desk logs Provide information about services, policies, and procedures Coordinate with other departments to meet guest or client needs Maintain a clean, organized, and professional front desk area Follow company policies, security procedures, and confidentiality guidelines Qualifications & Skills High school diploma or equivalent (Associate's degree preferred in some settings) Proven experience in a front desk, receptionist, or customer service role preferred Excellent verbal and written communication skills Strong interpersonal and problem-solving abilities Proficiency in basic computer applications (Microsoft Office, scheduling software) Ability to multitask and remain calm in a fast-paced environment Professional appearance and demeanor Work Environment Typically office-based or front-facing customer service environment May require standing for extended periods Shift work, including evenings, weekends, or holidays (depending on business needs) Employment Type Full-time / Part-time (as applicable) Requirements:Physical Requirements Ability to sit or stand for extended periods Ability to lift up to 20 lbs occasionally
    $24k-28k yearly est. 7d ago
  • Front Desk Clerk Courtyard by Marriott Jonesboro, AR

    Hotel Equities 4.5company rating

    Night auditor job in Jonesboro, AR

    Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Courtyard by Marriott Jonesboro, AR. is $13.00-$14.00 per hour, based on experience and qualifications. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Responsible for greeting every guest with a smile and positive attitude. Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people. Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis. Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area. Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 20 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) Employee discount Flexible schedule Parental leave Referral program
    $13-14 hourly 9d ago
  • GUEST SERVICES AGENT (FULL TIME)

    Compass Group USA Inc. 4.2company rating

    Night auditor job in Little Rock, AR

    Crothall Healthcare * We are hiring immediately for full time GUEST SERVICES AGENT positions. * Location: Arkansas Children's Hospital - 1 Children's Way, Little Rock, AR 72202 Note: online applications accepted only. * Schedule: Full time schedule. Days and hours may vary. More details upon interview. * Requirement: No experience is necessary. Willing to train! * Fixed Pay Rate: $15.00 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Crothall Healthcare provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market leader in Environmental Services (EVS), and many of the almost 1,300 accounts it serves are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. Crothall has been recognized as one of Modern Healthcare's Best Places to Work, and Best Place to Work in Pennsylvania, since 2013. Crothall has almost 30,000 dedicated team members across its core services, which include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job Summary Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Supervises Guest Service Agents. Essential Duties and Responsibilities: * Assign duties to Front Office employees to ensure completion of shift duties. Act as a resource to Front Office employees on difficult, technical procedures or "problem" reservations. Monitor staff performance, providing them and the Front Office Manager with feedback. Maintain communication logs with staff and managers. Monitor and schedule staff meals and breaks. * Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information. * Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. * Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. * Balances and drops receipts according to accounting specifications. * Provides guests with information about the facility, services, and amenities. * Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. * Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested. * Fields and resolves guest complaints or escalate for resolution to appropriate department. * Assists guests in emergency situations. * Maintains adequate supplies and functional equipment at the Front Desk. * Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty. * Performs other duties as assigned. BENEFITS FOR OUR TEAM MEMBERS * Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program * Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ***************************************************************************************** Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Crothall maintains a drug-free workplace.
    $15 hourly 4d ago
  • Front Desk Agent

    MCR Hotels

    Night auditor job in Little Rock, AR

    Homewood Suites by Hilton Little Rock Downtown SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent at Homewood Suites Little Rock is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable. Rate Schedule: Up-to-date understanding of room rates, promotions. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Occasionally required to lift packages or general office equipment. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
    $23k-28k yearly est. 9d ago
  • GUEST SERVICES AGENT (FULL TIME)

    Crothall Healthcare 4.6company rating

    Night auditor job in Little Rock, AR

    Job Description We are hiring immediately for full time GUEST SERVICES AGENT positions. Note: online applications accepted only. Schedule: Full time schedule. Days and hours may vary. More details upon interview. Requirement: No experience is necessary. Willing to train! Fixed Pay Rate: $15.00 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Crothall Healthcare provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market leader in Environmental Services (EVS), and many of the almost 1,300 accounts it serves are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. Crothall has been recognized as one of Modern Healthcare's Best Places to Work, and Best Place to Work in Pennsylvania, since 2013. Crothall has almost 30,000 dedicated team members across its core services, which include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job Summary Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Supervises Guest Service Agents. Essential Duties and Responsibilities: Assign duties to Front Office employees to ensure completion of shift duties. Act as a resource to Front Office employees on difficult, technical procedures or "problem" reservations. Monitor staff performance, providing them and the Front Office Manager with feedback. Maintain communication logs with staff and managers. Monitor and schedule staff meals and breaks. Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information. Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Balances and drops receipts according to accounting specifications. Provides guests with information about the facility, services, and amenities. Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested. Fields and resolves guest complaints or escalate for resolution to appropriate department. Assists guests in emergency situations. Maintains adequate supplies and functional equipment at the Front Desk. Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty. Performs other duties as assigned. BENEFITS FOR OUR TEAM MEMBERS Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ***************************************************************************************** Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Crothall maintains a drug-free workplace.
    $15 hourly 4d ago
  • Front Desk

    Workout Anytime-Paragould 3.5company rating

    Night auditor job in Paragould, AR

    Job DescriptionBenefits: Employee discounts Flexible schedule We are now Hiring for a Fitness Consultant/front desk! This position is part-time with the potential to turn into full-time if desired. Do you want to work in one of the fastest-growing Fitness Franchises that is genuinely passionate about changing lives? Then you've found the job for you! If you have the desire to start a career in Fitness, this is a unique and powerful opportunity. If you are a team player, enjoy working in a positive environment, interacting with people, and looking for opportunities for advancement. READ ON! We Offer Training and support from industry experts Depending on the client's needs, we will support your scheduling preferences Continued education resources Employee discounts Discounted recertification Complimentary gym membership Responsibilities Becoming a great ambassador & promoter of Workout Anytime, our brand, our clubs, and our services. Greeting and checking in with all members, making them feel welcome and essential. Answering phones in a courteous, helpful, and professional manner. Selling and setting up new memberships and gaining referrals from existing members. Assisting with the clubs daily maintenance and other tasks as assigned by management. Creating relationships inside and outside the gym. Participating in various marketing events. Following up on your portioned incoming leads from the web, renewals, and other lead lists via phone and email. Requirements Positive, upbeat, outgoing, and courteous personality. Experience in direct customer-facing positions, fitness industry, or sales. Previous gym experience is preferred but not required. About Workout Anytime Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 200+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees, and offer exciting career opportunities for its employees. Mission To provide a friendly, convenient, life-changing journey with passion. Vision To reshape the fitness community where everybody aspires to be the best they can be. Values Attitude Care Excellence Strategic Drivers Think Big Keep It Simple Do It With Integrity If ongoing education is important to you, and our Mission, Vision, and Values speak to your heart and align with your values, reach out now! Dont let this opportunity pass you by!
    $19k-26k yearly est. 8d ago

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G & G Hospitality

Saracen Development LLC

Pah Management

Tandem Hospitality Group

Top 8 Night Auditor companies in AR

  1. G & G Hospitality

  2. Saracen Development LLC

  3. Schulte Corporation

  4. Schulte Hospitality Group

  5. O'Reilly Hospitality Management

  6. Graduate Hotels

  7. Pah Management

  8. Tandem Hospitality Group

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