Night auditor jobs in Augusta, GA - 528 jobs

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the TownePlace Suites by Marriott in Gainesville, GA. Night Auditor (Overnight Shift 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Salary-$16-$17 per hour based on experience Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Job Description Responsibilities •Welcome guests in a friendly and professional manner •Check guests in and out with efficiency •Answer phones in a professional manner •Transferring calls or take messages when necessary •Accurately process credit card transactions safely and securely •Communicate with guest about any problems/complaints and determine the best form of action to resolve •Work as part of a team and communicate with other departments to ensure excellent service •Perform other duties as assigned Qualifications Opera PMS Experience Required At least one year of experience working at a hotel front desk guest services agent, or night auditor guest service agent. Skills: communication, light computer, reading and writing, basic math, problem solving. Having a flexible schedule including weekends and/or holidays

About Us Exciting things are happening at the Hilton Airport Atlanta and we want you to be part of our team, where we believe in our family style leadership model. Our primary focus is on driving the development of our team and fostering a culture of continuous growth and learning. Additionally our family enjoys the free transportation to and from MARTA station to the hotel and free lunch and dinner during working hours. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Essential Duties and Responsibilities Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and associate concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Description About Company: Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta's founding. With its commanding presence at the gateway and centerpoint of Centennial Yards - one of the most ambitious new developments in Atlanta's history - it signals a new era for a downtown that has long been neglected. Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves - a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location. A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn't “Atlanta-themed;” it's Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity. About the Role: The PHO - Night Auditor plays a critical role in ensuring the accuracy and integrity of a hotel's financial records during overnight hours. This position is responsible for auditing daily financial transactions, reconciling accounts, and preparing detailed reports that support management decision-making. The Night Auditor also provides exceptional guest service during the night shift, handling check-ins, check-outs, and guest inquiries with professionalism and efficiency. By maintaining a secure and organized front desk environment, the Night Auditor helps uphold the hotel's reputation for quality and reliability. Ultimately, this role ensures seamless operational continuity between day and night shifts, contributing to overall guest satisfaction and financial accuracy. Minimum Qualifications: High school diploma or equivalent. Previous experience in hotel front desk operations or accounting is preferred. Basic knowledge of accounting principles and financial reconciliation. Proficiency with property management systems (PMS) and Microsoft Office applications. Strong attention to detail and ability to work independently during overnight hours. Preferred Qualifications: Associate degree or higher in hospitality management, accounting, or related field. Experience with specific hotel management software such as Opera or Maestro. Excellent communication and customer service skills. Ability to handle multiple tasks efficiently in a fast-paced environment. Familiarity with cash handling and security procedures. Responsibilities: Perform nightly audits of all hotel financial transactions, including room charges, payments, and adjustments, to ensure accuracy and completeness. Reconcile daily revenue reports and prepare detailed audit reports for management review. Manage front desk operations during the night shift, including guest check-ins, check-outs, and responding to guest requests or concerns. Maintain accurate records of all transactions and ensure compliance with hotel policies and procedures. Coordinate with other departments to resolve discrepancies and support smooth operational transitions between shifts. Skills: The Night Auditor utilizes strong analytical skills daily to review and reconcile financial data, ensuring all transactions are accurately recorded. Attention to detail is essential when preparing audit reports and identifying discrepancies that require resolution. Effective communication skills are used to interact with guests and coordinate with other hotel departments, providing excellent customer service and operational support. Proficiency with property management systems and accounting software enables efficient processing of transactions and report generation. Additionally, problem-solving skills help the Night Auditor address unexpected issues during the overnight shift, maintaining smooth hotel operations.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean• Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock• Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience• High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers in qualifying roles may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program JOB SUMMARY The overall objective and purpose of the Night Audit position are to provide hospitable service to our guests and maintain a safe and secure environment during the overnight shift. The incumbent is responsible for ensuring a seamless arrival and departure experience, responding efficiently to guest requests, reconciling the day's transactions, and following safety and security protocol. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company. CORE RESPONSIBILITIES Primary responsibilities and tasks include, but are not limited to the following: Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control Perform Manager on Duty tasks and be the hotel's ambassador during the overnight shift Process check-ins, check-outs, and room assignments Post guest charges and payments, process no-shows, and adjust disputed charges Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy Verify rate codes and make appropriate adjustments on guest' invoices Block and unblock rooms according to the hotel's need Enter financial data into the property management system and process reports Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette Process and respond to wake-up calls according to the standard operating procedure Notify guests of messages and record them legibly and completely Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner Solve problems proficiently Demonstrate effective sales techniques to upsell rooms, amenities, and products Maintain a neat and organized work area Maintain the integrity of Company proprietary information and protect Company assets Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications Maintain complete knowledge and comply with company policies and procedures Maintain neat, clean, and professional appearance according to standards Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions Assist guests with luggage and valet services (only if services are provided by the Company) Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs. Develop and maintain a positive working relationship and support the team to achieve our goals Attend required training and meetings All other duties as assigned, planned or un-planned KNOWLEDGE, SKILLS, AND ABILITIES To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent. Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment Ability to remain calm in various situations, use sound judgment and effectively solve problems Ability to read and interpret documents such as safety rules and procedural manuals Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages Strong written, verbal, and interpersonal skills Comprehensive knowledge of office equipment and property management systems Have a valid driver's license and the ability to park cars with automatic or manual transmission MINIMUM QUALIFICATIONS Bachelor's degree in Business or related training equivalent - required 1+ year of relevant work experience in similar scope and title - required Experience within luxury brand/markets - required Student or graduate of hotel management - preferred WORK ENVIRONMENT The work environment/conditions described herein are representative of those that an incumbent may experience. Must be comfortable working in a shared space, with constant noise, without the use of a private office. Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand up to 8 hours on a daily basis. Push, pull, and lift up to 50 lbs. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers in qualifying roles may enjoy a range of benefits, including: * Marriott Employee Discounts Worldwide * Medical, Dental, Vision Insurance * Company-Sponsored Life Insurance * Short & Long-Term Disability Insurance * Tuition Reimbursement Program * 401(K) with Discretionary Company Matching Contributions * Employee Assistance Program Responsibilities JOB SUMMARY The overall objective and purpose of the Night Audit position are to provide hospitable service to our guests and maintain a safe and secure environment during the overnight shift. The incumbent is responsible for ensuring a seamless arrival and departure experience, responding efficiently to guest requests, reconciling the day's transactions, and following safety and security protocol. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company. CORE RESPONSIBILITIES Primary responsibilities and tasks include, but are not limited to the following: * Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature * Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control * Perform Manager on Duty tasks and be the hotel's ambassador during the overnight shift * Process check-ins, check-outs, and room assignments * Post guest charges and payments, process no-shows, and adjust disputed charges * Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy * Verify rate codes and make appropriate adjustments on guest' invoices * Block and unblock rooms according to the hotel's need * Enter financial data into the property management system and process reports * Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette * Process and respond to wake-up calls according to the standard operating procedure * Notify guests of messages and record them legibly and completely * Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions * Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied * Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner * Solve problems proficiently * Demonstrate effective sales techniques to upsell rooms, amenities, and products * Maintain a neat and organized work area * Maintain the integrity of Company proprietary information and protect Company assets * Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications * Maintain complete knowledge and comply with company policies and procedures * Maintain neat, clean, and professional appearance according to standards * Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions * Assist guests with luggage and valet services (only if services are provided by the Company) * Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs. * Develop and maintain a positive working relationship and support the team to achieve our goals * Attend required training and meetings * All other duties as assigned, planned or un-planned Qualifications KNOWLEDGE, SKILLS, AND ABILITIES To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent. * Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment * Ability to remain calm in various situations, use sound judgment and effectively solve problems * Ability to read and interpret documents such as safety rules and procedural manuals * Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages * Strong written, verbal, and interpersonal skills * Comprehensive knowledge of office equipment and property management systems * Have a valid driver's license and the ability to park cars with automatic or manual transmission MINIMUM QUALIFICATIONS * Bachelor's degree in Business or related training equivalent - required * 1+ year of relevant work experience in similar scope and title - required * Experience within luxury brand/markets - required * Student or graduate of hotel management - preferred WORK ENVIRONMENT The work environment/conditions described herein are representative of those that an incumbent may experience. * Must be comfortable working in a shared space, with constant noise, without the use of a private office. * Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. * Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. * While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand up to 8 hours on a daily basis. * Push, pull, and lift up to 50 lbs. * While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Posted Min Pay Rate Posted Max Pay Rate

Night Auditor Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.†philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Be able to work independently and serve as key role for overnight hotel support Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Balance the day's business in a neat, orderly, and timely fashion Be able to work all night, and also be available for other shifts at front desk when necessary Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems Can complete all tasks described on the relevant shift check list Check credit of guest accounts daily and follow up if action is required Must have knowledge of surrounding area Keep cash drawer secure and in balance throughout the shift Sell and upsell rooms to walk-in guests and phone reservations Have general knowledge of housekeeping Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to work over night independently Must be able to handle pressure situations appropriately Have finger dexterity for operating equipment such as computer PMS Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write effectively to communicate shift and guest needs Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Job brief Responsibilities Checking in guests and handling their overnight requests Complete all Employee-On-Duty tasks and ensure other duties are properly done in accordance with hotel standard practices. Handling end-of-day bookkeeping, auditing and account reconciliation Provide excellent guest services at all times Coordinate with internal teams to improve productivity and efficiency. Ensures that the front desk areas are kept tidy at all times Work collaboratively with housekeeping managers to ensure that assigned guest rooms are kept clean at all times in accordance with company guidelines. Assist in setting up breakfast areas for guests Requirements Minimum Bachelors Degree in Business Administration or related field 5+ years of demonstrated experience in Auditing tasks in a hotel operation Knowledgeable in the use of credit card machines for payment processing Must have the ability to make good decisions when the need arise Good analytical, problem-solving and good guest relation skills Demonstrable experience in the use of standard computers, calculators and other related operational tools

Part-time Description This position is responsible for conducting night audit, date roll and other front desk reports and duties while operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. ESSENTIAL JOB FUNCTIONS: Work Objectives Process guest registrations, including the computation and collection of payment. Complete and verify all audit paperwork and shift reports. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. Perform nightly balancing of all accounts to ensure proper posting to property management system and accounting system. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to Assistant General Manager and other desk staff. Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc. Send and receive telephone calls and facsimiles; sort incoming mail and messages. Enter invoices into accounting system and Scan Invoices into Accounting System. Guest Satisfaction Respond to guest needs, special requests, and complaints as needed. Process guest invocations of 100% satisfaction guarantee. Smile, acknowledge, and greet guests at front desk and other public areas. Teamwork Be available to work a flexible schedule. Must have open availability to include 2nd and 3rd shift, weekends and holidays. Safety and Security Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations and other applicable state and local regulations. Report and store lost-and-found items in accordance with hotel procedures. EDUCATION/EXPERIENCE: MINIMUM EDUCATION: High school diploma or equivalent. MINIMUM EXPERIENCE: Previous experience in the service industry is preferred but not required. MINIMUM SKILL REQUIREMENTS: Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel. Must be able to operate basic office machines, i.e., copier, fax, printer, etc. Must display very good organization and time management skills. Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities. Must have sound judgment and discretional skills and be able to work with little or no supervision. Must be able to consistently work under pressure and simultaneously prioritize multiple projects. Must be able to work with sensitive and confidential material. Must be able to obtain valid, current, and non-probationary driver's license if required to operate hotel shuttle/van. Must be available for All Days and Shifts PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to stand for extended periods, often for a minimum of 2 hours at a time. Must be able to maneuver through all areas of the front office. Must be able to lift up to 20 pounds and carry up to 10 pounds. Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area. Must have the manual dexterity and coordination to operate office equipment, including a 10key adding machine, PC computers, fax machine, and photocopier. Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.Report job Salary Description $12 - $14 per hour

Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Please do not contact the Hotel about application status. Hiring Managers will only contact via email those who meet the job requirements. ENGAGE. EXPLORE. DISCOVER ENGAGE our guests from around the world and deliver brilliant service as a Marriott Host. EXPLORE new places around the globe or at home with Marriott Travel Benefits. DISCOVER your true potential through an exciting Hospitality Career! JOB DESCRIPTION | Position Title: | PM Guest Services Representative - Full Time | Department: | Front Office | Reports to: | Front Office Manager, Asst. Front Office Manager | Status: | Hourly Non-Exempt Compensation $15.00 an hour This position is Full Time Availability from 3:00 pm - 11:00 pm Summary of Position Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures. There would be some occasional need for overnight work doing some Auditing duties. Duties & Responsibilities Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. Check in all guests according to the First Ten (Phase Eleven) Program. Follow all cash handling and banking procedures to check out all customers efficiently. Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing. Operate MARSHA and PMS, take same day reservations and know how to enter a reservation in MARSHA. Perform guest registration and room assignment and accommodate special requests of all customers. Be knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs. Know how to follow all hospitality guidelines. Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings). Know how to handle safe deposit boxes. Handle mail and messages properly and on a confidential basis. Know how to handle safe deposit boxes. Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the "Guest Response Program" procedures. Assist fellow associates in their jobs to ensure that all jobs are done on time. Have knowledge about all emergency procedures and know how to act on them. Be flexible in regard to work schedule. Use your PMS password with discretion; log off the terminal when leaving the area. Have knowledge about the city, the local area and attractions to provide the guests with all requested information. Ensure proper credit when checking out guests and provide the guests with a 0 balance invoice. Handle late charges according to the procedure. Bank out at the end of the shift by following the blind drop procedures strictly. The front desk manager will always verify the shift closing and enter the drop in the system. Manager will always verify the shift closing and enter the drop in the system. When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured. Report any unusual occurrences or requests to the manager. At all times strive to represent Marriott in the most professional manner. Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the Guest needs to ask. Focus your total attention to the customers. Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations. Essential Functions Ability to verbally communicate effectively with guests and co-workers. Prolonged periods of standing and/or walking. Ability to visually check work, work area, and hotel space. Minimum lifting of 30 pounds. Valid driver's license and clean MVR. Other Requirements Knowledge of English and local language Ability to deal with the public in a professional and courteous manner Ability to communicate with all managers, supervisors and fellow associates Ability to handle conflict situations in a professional manner Be well groomed and conform to the hotel's dress code Compensation: $15.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description The Night Auditor will post department transactions, compile information to verify accuracy, and ensure all hotel accounts are balanced on every night shift. ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Post room and tax accurately each shift. Verify postings to the Housekeepers and Rooms Revenue Report. Balance all income within proper accounts. Prepare the Daily Sales and Revenue Report. Perform all activities of a Front Desk agent, including welcoming and checking in late arriving guests. Submit nightly figures and fax Daily Sales and Revenue Reports as assigned to corporate headquarters. Complete audit bag and close out the day on register. Handle guest's last minute ordering for breakfast. Set up Continental Breakfast presentation. Open lobby doors at assigned time. Maintains awareness of reports for any and all safety hazards or violations witnessed in the course of performing required duties. Performs other duties as requested. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) High school diploma preferred Basic mathematical skills Computer Skills Excellent interpersonal skills; English speaking, reading, and writing skills. Multi-task oriented Knowledge of workplace safety procedures PHYSICAL DEMANDS AND WORK ENVIRONMENT While performing the duties of this position, the employee is regularly required to stand and walk the entire shift, talk and/or hear. The employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate. *Employment is contingent upon successful completion of a background and drug test.*

Job DescriptionDescription: · Register and assign rooms to guests. · Issue room key and escort instructions to Guest Service Agent or directly to guest. · Sort, and track incoming mail and messages. · Transmit and receive messages using all communication avenues. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest. · Deposit guest valuables in hotel safe deposit box. · Ability to accurately use various office software. · Have a full working knowledge and expertise of each shift including night audit. Requirements: · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to accurately report information. · Ability to assist with various office tasks as needed. · Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings.

Raines Co. - Your Future is Now! The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guest preferences and special requests Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Balances accounts from the day shifts Checks all payment methods are up to date and correspond to the rooms they are on file with Posts transactions from outlets to appropriate rooms or ledger accounts Verify that all end of day work has been performed Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day Enter room cleans in Hotel Effectiveness Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Prior experience in the hospitality industry as a front desk agent or night auditor preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Associate's degree in Business Administration, Hospitality or related major preferred Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

What makes Williams Hotel Group a great place to work? It's our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it. Here's what we have to offer you: Competitive Pay Fun place to work Clear path for growth and career advancement Hotel Discounts Paid Vacation Health, Vision, and Dental Insurance Benefits 401k with company match The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Education & Experience High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service Experience preferred. Computer knowledge/skills required. Physical Requirements Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods Ability to type and/or edit data on a keyboard at 45 wpm for extended periods of time Ability to sit at a computer workstation for prolonged periods of time Ability to perform repetitive tasks with accuracy Ability to lift, carry, pull and push up to 30 lbs repeatedly throughout a shift Ability to work in varying temperatures. May be exposed to mechanical, electrical, chemical and fume hazards Late/Overnight shift. General Requirements Maintain a warm and friendly demeanor at all times. Ability to read, write and communicate effectively in English, both written and verbal Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Williams Investment Company Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Williams Investment Company Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Fundamental Requirements Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be willing to cross train in other accounting or hotel-related areas. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Prepare and distribute month-end reports. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Ensure accuracy of all numbers reported including statistics. Input and update financial information into corporate communications network. Perform daily, weekly, monthly and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Respond to governmental inquiries upon receipt. Handle guest requests.

Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: $14 - $15 hourly Responsibilities: Provide exceptional service to all hotel guests during their stay Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager Perform additional bookkeeping, administrative, and accounting procedures as required Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required Qualifications: Great communications. and excellent customer service skills are required Requires a flexible schedule that allows for overnight shift hours Experience in the hospitality industry or guest services is preferred, but not required Diploma or equivalent from high school is required; some college is desired Computer proficiency is required; experience with accounting or reservation software is preferred About Company Retreat Hotels & Resorts is a full-service developer, owner, asset manager, and operator of hotels and resort communities with a growing portfolio of award-winning properties and a presence along the East Coast. Our relationships-with our guests, employees, and partners-are at the heart of everything we do. We've earned a reputation as an honest broker and trusted partner to local governments, investors, and top brands such as Marriott, Hilton, Choice, and independent flags by doing what we say we'll do. Our mission is to enhance our communities with thoughtfully designed hotel and residential developments that offer world-class guest experiences, boost local economies, protect our environment, launch and sustain rewarding careers, and deliver exceptional returns to our investors.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean• Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock• Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience• High School diploma/GED required • Previous Night Audit experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Residence Inn Charleston North/Ashley Phosphate is looking for a part-time, Night Auditor to provide overnight guests excellent customer service while performing nightly balancing duties. $500 sign-on bonus paid at 3 months and 6 months of employment! The Job A typical shift for a Night Auditor starts in the late evening and goes through the early morning. You will be performing routine balancing duties, daily paperwork, and shift reports related to the hotel's business transactions. Job Duties Include: Perform nightly balancing duties Process daily paperwork Complete shift reports Provide guests with excellent service throughout the night Occasionally tidy up the lobby and take out the trash What would make me successful in this role? Affinity for working independently Ability to work in a fast-paced environment Attention to detail Availability to work a flexible schedule: weekends, and holidays Benefits 401(k) with company match Employee Assistance Program Referral Program - Earn $500 for referring someone Employee Recognition Program - earn gift cards Employee discounts On-Demand Pay - Access to earned wages before your regular paycheck Double-time pay on Company holidays - 7 per year Marriott Brand Hotel Discounts Requirements Attention to detail Hotel experience preferred Night Audit experience preferred Ability to work weekends and holidays About Us The Residence Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! Our hotel is just outside of the historic district and offers convenience to Joint Base Charleston, North Charleston Coliseum, Northwoods Mall and Goose Creek. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Requirements Required Skills & Experience Attention to detail Hotel experience preferred Night Audit experience preferred Ability to work weekends and holidays Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Description $16/hour

Job DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.Compensation: 15 - 17 hourly Responsibilities: Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager Make sure every hotel guest has a pleasant stay Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process Complete additional bookkeeping, administrative, and accounting procedures as requested Qualifications: Computer proficiency is required; experience with accounting or reservation software is preferred High school diploma or equivalent required; some college preferred Outstanding communication skills and excellent customer service skills are required Experience in the hospitality industry or guest services is preferred, but not required Requires a flexible schedule that allows for overnight shift hours About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.