Night auditor jobs in Baton Rouge, LA

About the Role: The Night Auditor at Fairfield Inn Jonesboro plays a critical role in ensuring the smooth operation of the hotel during overnight hours by combining accounting expertise with exceptional guest service. This position is responsible for accurately reconciling daily financial transactions, auditing guest accounts, and preparing detailed reports that support management decisions. The Night Auditor also serves as the primary point of contact for guests during the night shift, addressing inquiries and resolving issues promptly to maintain high satisfaction levels. By maintaining meticulous records and ensuring compliance with hotel policies, the Night Auditor helps safeguard the hotel's financial integrity. Ultimately, this role bridges the gap between front desk operations and accounting, contributing to the overall efficiency and reputation of the hotel within the arts, entertainment, and recreation industry. Minimum Qualifications: High school diploma or equivalent. Basic knowledge of accounting principles and financial reconciliation. Experience with hotel property management systems or similar software. Strong attention to detail and accuracy in handling financial data. Excellent communication and customer service skills. Preferred Qualifications: Associate degree or higher in hospitality management, accounting, or related field. Previous experience as a night auditor or in a similar hospitality role. Familiarity with the arts, entertainment, and recreation industry standards and guest expectations. Proficiency in advanced accounting software and Microsoft Office Suite. Ability to work independently and handle multiple tasks efficiently during overnight shifts. Responsibilities: Perform nightly audits of all hotel financial transactions, including room charges, payments, and adjustments, to ensure accuracy and completeness. Prepare and distribute daily financial and operational reports to management, highlighting any discrepancies or unusual activities. Provide front desk services during overnight hours, including guest check-in and check-out, handling reservations, and responding to guest inquiries or concerns. Monitor hotel security and safety protocols throughout the night, reporting any incidents or maintenance issues promptly. Collaborate with other hotel departments to resolve billing discrepancies and support overall guest satisfaction. Skills: The Night Auditor utilizes accounting and auditing skills daily to ensure all financial transactions are accurately recorded and reconciled, which is essential for maintaining the hotel's financial health. Customer service skills are applied continuously when interacting with guests, addressing their needs, and resolving any issues that arise during the night shift. Proficiency with property management systems and accounting software enables efficient processing of reservations, billing, and report generation. Attention to detail is critical in identifying discrepancies and ensuring compliance with hotel policies and procedures. Additionally, strong communication and problem-solving skills facilitate collaboration with other departments and contribute to a safe, welcoming environment for guests and staff alike. About Company: PAH Management is an equal opportunity employer. Creating Value for our Investors by maximizing profitability, building a resilient Culture, and Developing Impactful Teams! Our benefits include: Medical, Vision and Dental Coverage Short Term and Long-Term Disability Term Life and AD&D Insurance Voluntary Life for self, spouse and child Accident insurance Critical Illness Insurance Hospital Indemnity Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Employee Incentive Program Hote Stay perks Educational Reimbursement Manager in Training Program

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Details Baton Rouge, LA Full TimePart Time Night Auditor- Sonesta - Baton Rouge, LA The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA aIso acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. Prepare General Manager daily, weekly and month end reporting packs. Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies. Assist in the washing, drying, and folding of hotel laundry. Act as the security point of contact during various times in the shift. Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information. Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience preferred. Previous background from the extended stay industry preferred. Reading and writing skills are utilized when compiling department records, guest registration and reservation information Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to obtain a ServSafe certification. May be to obtain a TIPS certification. Will be required to work mornings, evening, weekends, and holidays. We are an equal opportunity employer and participates in the E-Verify Program. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision. Compensation: $14.00 - $16.00 Key Responsibilities: Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys. Handle guest requests, concerns, and complaints promptly and professionally. Process payments and transactions, including room charges, cash, debit, or credit. Ensure the common area and lobby are clean and presentable. Run daily reports, such as arrivals, departures, and special requests, checking for accuracy. Maintain front desk supplies and equipment. Coordinate with housekeeping and maintenance to track room readiness. Answer guest calls and provide information about the property and local attractions. Perform administrative duties, including filing and updating records. Safeguard guest information and handle confidential records with integrity. Other duties as assigned. Requirements: 1 year of experience in hospitality and front desk roles. Strong written and verbal communication skills. Proficiency in Windows operating systems, spreadsheets, and word processing. Ability to solve problems and make decisions quickly. High school diploma or equivalent. Ability to work independently and handle stressful situations. Physical Demands: Regularly required to walk, stand, and use hands to complete tasks. Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.

Job overview As a Hotel Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest's experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The Hotel Night Auditor accurately balances and audits the hotel's income and expenses for the current 24-hour period. The ideal candidate will: * Have one year of hotel, customer service and/or accounting experience. * Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. * Have strong computer skills and brand POS experience. * May fulfill Manager on Duty shifts. * Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner. * Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. * Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues. * Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses. * Provides a professional image at all times through appearance and dress. Note: Other duties as assigned by supervisor or management

Part-time Description The Front Desk Agent serves as telephone reservations operator and as desk agent. The Front Desk Agent greets and welcomes guests to The Cook Hotel and helps create an enjoyable experience at the hotel. The hotel is located on LSU's campus. The shift schedule is Saturday and Sunday, 7am to 3pm. Essential Functions Answers, assists, and directs all incoming telephone calls to appropriate parties in a timely, professional and courteous manner. Performs related clerical work such as typing, filing, and sorting mail distribution accurately. Greets and welcomes guests and provides excellent customer service to all guests of the hotel. Checks in arriving guests, assigns rooms and keys and pays close attention to room availability. Checks out guests and provides feedback options. Collects and distributes messages for guests. Prepares bills and collects payment for visits. Assists in solving billing discrepancies. Answers inquiries regarding hotel area and services. Provides suggestions of places to visit, eat and shop. Serves as assistant group sales agent taking primary information for group sales blocks, sorting by market and directing to appropriate sales agents. Assists with booking group reservations by entering rooming lists and payment information. Cross-trains with Night Audit Manager to serve as relief for that position. Serves a combination of roles, including as back up to Front Office Manager and Inside Sales/Reservation Manager. Performs other duties and tasks as may be assigned from time to time by the Supervisor. Requirements MINIMUM QUALIFICATIONS • A high school degree or equivalent is required. • A college degree (or in process) in applicable field: management, operations, communications, hospitality, marketing, or business is preferred. • 1-2 years working in a hotel/resort, or an office environment within the hospitality, communications, or related University experience preferred • Requires a flexible schedule, including the ability to work evenings, weekends, and holidays. KNOWLEDGE, SKILLS, AND ABILITIES • Oral/written communication skills. • Organization skills. • Customer/Client Focus. • Stress Management/Composure. • Thoroughness. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to walk; sit; and reach with hands and arms. The employee is regularly required to stand for long periods of time. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Job Description Are you a people person with a passion for providing exceptional service? Holiday Inn - College Drive, Baton Rouge, is looking for a Guest Services Representative to join our team in beautiful Baton Rouge, LA. As part of our welcoming team, you'll be the face of our hotel, ensuring guests have a memorable stay from check-in to check-out. With a competitive hourly salary of $14 - $16, you'll have the opportunity to showcase your customer service skills in a fast-paced environment. Join us in creating a warm and inviting atmosphere where every guest feels valued and cared for. Apply now and be part of our hospitality family at Holiday Inn - College Drive, Baton Rouge. Compensation: $14 - $16 hourly Responsibilities: Greet and welcome guests upon arrival with a friendly and professional demeanor Assist guests with check-in and check-out procedures efficiently and accurately Respond to guest inquiries and provide information about hotel facilities and services Handle guest requests and complaints promptly and in accordance with hotel policies Maintain a clean and organized lobby area to enhance the overall guest experience Qualifications: Excellent verbal communication skills Computer skills Problem-solving skills Active listening skills Personal accountability skills About Company We offer an appealing atmosphere and welcome a wide variety of guests from many different backgrounds. From business travelers to sports enthusiasts and conference attendees, our guests have a range of reasons to travel to Baton Rouge. We strive to give each of them a positive impression, starting with their interactions with associates of our hotel.

Job Title: Front Desk Clerk/Guest Service Agent Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner. Essential Duties and Responsibilities include the following. Other duties may be assigned. Check-in and check-out hotel guests in a confident, professional, and friendly manner. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Provide gracious and efficient telephone service. Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals. Complete all items as listed on shift checklists. Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip. Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, Issue guest safety deposit boxes as requested. Communicate service and amenities of the hotel to guests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver). Meet with departing Front Office staff to review business status and follow up items. Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities. Knowledgeable of hotel fire and emergency procedures. Keep the front desk areas clean and well organized. Assist with reservations calls in a professional manner. Document maintenance needs and submit to appropriate manager. Maintain complete knowledge of all hotel features/services, hours of operation. Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions. Knowledge of daily house count and expected arrivals/departures and room availability status for any given day. Prepare any/all reports as directed. Prepare appropriate housekeeping reports as directed. Education and/or Experience 6 months or more of front desk experience; preferably with brand experience Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We're looking for an agreeable Front Desk Agent to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance. The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential. We want you to make our guests and visitors feel appreciated and valued while on our premises. Ability to work a flexible schedule Experience Guest Services Responsibilities Hilton OnQ experience a plus. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Guest Loyalty Program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Answer phone in a timely manner. respond & process requests for late check outs, room changes, lockouts, billing inquiries, and extension of stay. Keep activity log updated to allow for proper follow-up. Ensure guest satisfaction. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. Guest Services Requirements Familiarity with office machines (e.g., fax, printer etc.) Knowledge of office management and basic bookkeeping Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation High School diploma: additional qualifications will be a plus. adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed. Physical Demands Some lifting may be required. This position may require 75%+ or more of time on their feet. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Job DescriptionDescription: Night Auditor - Hotel Join our dynamic hospitality team as a Night Auditor at our Candlewood Suites in Gonzales, LA, where you will play a vital role in ensuring smooth overnight operations and delivering exceptional guest service. This position offers an excellent opportunity for detail-oriented individuals who thrive in a fast-paced environment and are committed to maintaining high standards of accuracy and professionalism. Key Responsibilities: - Perform nightly audit procedures to reconcile daily financial transactions and ensure accuracy of guest accounts - Balance and verify all revenue, expenses, and financial reports for the previous day - Prepare and distribute daily reports to management - Handle guest inquiries, requests, and complaints with professionalism and courtesy - Assist with late check-ins and early check-outs as needed - Maintain security and safety protocols during overnight hours - Ensure the cleanliness and organization of the front desk and lobby area - Support other hotel departments as required Skills and Qualifications: - Previous experience in hotel front desk, accounting, or night audit preferred - Strong attention to detail and high level of accuracy - Excellent communication and interpersonal skills - Ability to work independently and handle multiple tasks efficiently - Proficiency in hotel management software and MS Office applications - Flexibility to work overnight shifts, including weekends and holidays - Professional appearance and positive attitude Our hotel offers a welcoming environment that values teamwork, growth, and professional development. Join us and be part of a dedicated team committed to providing memorable experiences for our guests. We offer competitive compensation, benefits, and opportunities for career advancement. Requirements:

About Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality . We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in. Welcome to Courtyard Bristol! We are so glad you are considering us as your future workplace! At Courtyard we have 175 rooms, a fitness center, meeting space, an indoor pool, and on-site restaurant. We are located within reach of Blue Ridge Highway, Crooked Road Virginia's Heritage Music Trail, and Bristol Motor Speedway & Dragway all from the comfort of Bristol, Virginia. About the Role: Guest Service Representatives are our Directors of First Impressions. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives become the go-to person for our guests--asking directions to their room, where to go for dinner, what attractions to visit, directions to the closest car wash, and how about some extra towels and a late checkout? Guest Service Representatives often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc.. Guest Service Representatives must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with. In this role, you may be asked to shuttle guests to/from the Duluth Airport or a local restaurant during a shift. About You: A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. Possession of a valid driver's license and evidence of insurability. Your driving record that is acceptable per our current insurance carrier guidelines. What You Gain: You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company. If offered a position the candidate must complete a criminal background check. All employment offers are contingent based on the results of your criminal background check.

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation Rate: $13.50 to $15.00 Hourly Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Are you a people person with a passion for providing exceptional service? Holiday Inn - College Drive, Baton Rouge, is looking for a Guest Services Representative to join our team in beautiful Baton Rouge, LA. As part of our welcoming team, you'll be the face of our hotel, ensuring guests have a memorable stay from check-in to check-out. With a competitive hourly salary of $14 - $16, you'll have the opportunity to showcase your customer service skills in a fast-paced environment. Join us in creating a warm and inviting atmosphere where every guest feels valued and cared for. Apply now and be part of our hospitality family at Holiday Inn - College Drive, Baton Rouge. Greet and welcome guests upon arrival with a friendly and professional demeanor Assist guests with check-in and check-out procedures efficiently and accurately Respond to guest inquiries and provide information about hotel facilities and services Handle guest requests and complaints promptly and in accordance with hotel policies Maintain a clean and organized lobby area to enhance the overall guest experience Excellent verbal communication skills Computer skills Problem-solving skills Active listening skills Personal accountability skills

Job Title: Front Desk Clerk/Guest Service Agent Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner. Essential Duties and Responsibilities include the following. Other duties may be assigned. Check-in and check-out hotel guests in a confident, professional, and friendly manner. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Provide gracious and efficient telephone service. Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals. Complete all items as listed on shift checklists. Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip. Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, Issue guest safety deposit boxes as requested. Communicate service and amenities of the hotel to guests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver). Meet with departing Front Office staff to review business status and follow up items. Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities. Knowledgeable of hotel fire and emergency procedures. Keep the front desk areas clean and well organized. Assist with reservations calls in a professional manner. Document maintenance needs and submit to appropriate manager. Maintain complete knowledge of all hotel features/services, hours of operation. Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions. Knowledge of daily house count and expected arrivals/departures and room availability status for any given day. Prepare any/all reports as directed. Prepare appropriate housekeeping reports as directed. Education and/or Experience 6 months or more of front desk experience; preferably with brand experience Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The Front Desk Supervisor is responsible for assisting the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. CANDIDATE PROFILE Experience: • High school diploma or equivalent required, and college degree preferred. • Minimum 2 years previous hotel Front Desk experience required, with supervisory experience preferred. • Hilton brand experience preferred. Hilton OnQ experience a plus. JOB ESSENTIALS • Supervise Front Desk operations during your assigned shift to a consistently high standard to ensure rewarding experiences for guests. • Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. • Assist staff with all of the front desk functions to include the PBX Operator role. • Conduct daily stand-up meetings, communicate effectively with all staff and provide any information necessary to provide guest service in accordance with Brand standards. • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. • Manage workflow, room status and group activity and effectively communicate changes/updates with other departments to positively impact the guest experience. • Resolve discrepancies on the room status report with Housekeeping • Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines. • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. • Assist management in training and motivating employees to increase team efficiency and overall productivity; serve as a role model for the Front office team and others. • Assist to maintain a safe work environment within the Front office operations. Report accidents, injuries, and unsafe work conditions in accordance to hotel procedures; complete safety training and certifications. • Maintain confidentiality of all guests and hotel information • Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner. • Provides for a safe work environment by following all safety and security procedures and rules. Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively • Perform any other job related duties as assigned. Other • Ability to access and accurately input information using a moderately complex computer system • Able to handle cash and credit transactions. • General knowledge of local area attractions and transportation. • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. • Monitor and maintain the front office systems and equipment to ensure their optimum performance. • Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. • Assist FOM/AFOM to ensure all Front Office Quality Standards are complied with and are consistently applied. • Ability to observe and detect signs of emergency situations. • Ability to establish and maintain effective working relationships with associates, customers and patrons. • Command of the English language both written and verbal. • Ability to multi-task, and prioritizes with excellent follow up skills and customer service. • Regular attendance in conformance with the standards is essential to the successful performance of this position. • Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Physical Demands • Some lifting may be required. This position may require 75%+ or more of time on their feet. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. ***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.** I have read the above and understand and accept and agree to the job essentials / job requirements and other aspects that this position requires.

Job Description About Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality . We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in. Welcome to Courtyard Bristol! We are so glad you are considering us as your future workplace! At Courtyard we have 175 rooms, a fitness center, meeting space, an indoor pool, and on-site restaurant. We are located within reach of Blue Ridge Highway, Crooked Road Virginia's Heritage Music Trail, and Bristol Motor Speedway & Dragway all from the comfort of Bristol, Virginia. About the Role: Guest Service Representatives are our Directors of First Impressions. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives become the go-to person for our guests--asking directions to their room, where to go for dinner, what attractions to visit, directions to the closest car wash, and how about some extra towels and a late checkout? Guest Service Representatives often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc.. Guest Service Representatives must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with. In this role, you may be asked to shuttle guests to/from the Duluth Airport or a local restaurant during a shift. About You: A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. Possession of a valid driver's license and evidence of insurability. Your driving record that is acceptable per our current insurance carrier guidelines. What You Gain: You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company. If offered a position the candidate must complete a criminal background check. All employment offers are contingent based on the results of your criminal background check.

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $13.00 - $15.00 Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

The Holiday Inn Express is hiring highly motivated and customer service driven Front Desk Agents. Candidates must be able to work both day and evening shifts. Day shift is 6am to 2pm and night shift is 2pm to 10pm. Must be able to train on all shift including Night Audit, 10PM-6AM. Must have hotel experience. The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. As a Front Desk Agent your responsibilities will include (but not limited to): * Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. * Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space * Able to work through customer service related issues * Any other duties or responsibilities which might be required by a manager Requirements: * Available on flexible shifts on Weekday, Weekends and Holidays. * Possessing strong written and verbal communication skills * Previous hotel front desk experience * Proficient with technology Additional Info Job Industries * Hotel & Hospitality