Night Auditor
Night auditor job in Seattle, WA
The Night Auditor responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
Perks & Benefits:
When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:
3 weeks PTO
Annual education allowance of up to $1,000
Referral program
Residential housing discount after 1 year of continuous employment
What Will You Do?
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
Works harmoniously and professionally with co-workers and supervisors.
Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Stores and retrieves guest luggage and packages.
Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
Complies with Work Rules and Standards of Conduct.
Monitors house accounts, adjusting weekly and balancing forward daily.
Sorts shift work balancing adjustments, and charges making all necessary corrections.
Maintains all necessary system backups daily (PMS, merchant interfaces, etc).
Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly.
Performs other duties as required.
What You Bring:
High School Diploma
Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
Excellent customer service orientation and excellent interpersonal skills
Excellent oral and written communication skills
Flexible scheduled that may include holidays and weekend and any day of the week
Must have excellent attention to detail, and accuracy.
Ability to prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Must have the ability to understand guest's service needs.
Proven ability to work cohesively with co-workers as part of a team.
Work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Flexible scheduled that may include holidays and weekend and any day of the week
Salary Range:
$26-27/hour
About The Company:
Onni
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.
Auto-ApplyDelighted to Serve Night Auditor
Night auditor job in Seattle, WA
Hourly Compensation: $25.50
(This is a set hourly wage. No wage range exists).
Non-Exempt, Overtime Eligible
BENEFITS :
Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
OTHER BENEFITS :
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Parking: Complimentary in our parking garage (subject to availability)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events
WHY THE RENAISSANCE SEATTLE HOTEL?
Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "why"? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “why” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER . If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU!
Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Front Office Manager, Director of Rooms, General Manager, or more? We'll support you all the way.
ABOUT OUR MANAGEMENT COMPANY
The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come.
Ownership is also the management company - No red tape
The company values longevity -nearly half of our team has been with us 5+ years
ABOUT OUR HOTEL
4th largest hotel in Seattle
Stable operation - hotel has never been sold
Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar
BRING US YOUR STYLE AS A DELIGHTED TO SERVE AGENT
As a Renaissance Front Desk Ambassador, you set the stage for the entire guest experience. You're often the first person a guest meets, and your warm, genuine approach helps them feel welcomed, comfortable, and at home. In this role, you create meaningful connections by reading guest cues, tailoring your service style, and offering personalized recommendations that highlight the unique character of our hotel and the surrounding area.
You are an explorer, a problem-solver, and a storyteller-someone who brings the local culture to life and helps guests discover what makes our neighborhood special. By working closely with teams throughout the hotel, you ensure every guest enjoys a smooth, easy, and memorable stay from arrival to departure.
Key Responsibilities
Guest Engagement & Service
Greet every guest with a smile, eye contact, and a friendly greeting.
Engage guests in conversation about their stay, needs, and interests.
Anticipate guest needs using verbal and nonverbal cues.
Assist guests with disabilities following proper guidelines.
Handle all guest requests, questions, and concerns via phone, email, chat, or in person.
Provide accurate information about amenities, services, and local attractions.
Follow up to ensure all guest requests are completed to their satisfaction.
Check-In / Check-Out
Process check-ins and check-outs, verify identity, secure payment, and issue keys.
Set up accurate accounts, verify billing, and document exceptions.
Coordinate with Housekeeping regarding room readiness.
Approve late check-outs based on occupancy and maintain accurate records.
Manage room assignments and adjustments based on guest preferences.
Call Handling & Communication
Answer calls using proper etiquette (within 3 rings, smile in your voice, use guest names).
Direct calls, take messages, and record requests clearly.
Process wake-up calls and relay information to appropriate departments.
Communicate professionally with guests and teammates at all times.
Food & Beverage Support
Take and process F&B orders, answer menu questions, and enter transactions.
Reports & Records
Run assigned daily reports and ensure accuracy.
Log all guest requests, incidents, and adjustments in the CRM system.
Cash Handling & Finance
Process payments (cash, credit, debit, checks).
Balance and secure your bank at beginning and end of shift.
Follow accounting procedures for adjustments, paid-outs, and system outages.
Teamwork & Professionalism
Maintain strong working relationships across all departments.
Support coworkers, communicate effectively, and handle sensitive issues with respect.
Keep uniform and appearance clean and professional.
Follow all policies, procedures, and confidentiality guidelines.
Safety & Security
Follow emergency procedures and report any unsafe conditions immediately.
Maintain awareness of property security concerns.
Notify Security of incidents such as theft reports.
Other Duties
Assist with parking/valet communication and dispatch.
Perform other reasonable tasks as assigned by supervisors.
___________________________________________________________________________________________________________________________________________________________
Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. For inquiries regarding this specific job posting, please e-mail us at ************************* .
Auto-ApplyDelighted to Serve Night Auditor
Night auditor job in Seattle, WA
Hourly Compensation: $25.50
(This is a set hourly wage. No wage range exists).
Non-Exempt, Overtime Eligible
BENEFITS:
Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
OTHER BENEFITS:
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Parking: Complimentary in our parking garage (subject to availability)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events
WHY THE RENAISSANCE SEATTLE HOTEL?
Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "
why
"? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “
why
” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU!
Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Front Office Manager, Director of Rooms, General Manager, or more? We'll support you all the way.
ABOUT OUR MANAGEMENT COMPANY
The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come.
Ownership is also the management company - No red tape
The company values longevity -nearly half of our team has been with us 5+ years
ABOUT OUR HOTEL
4th largest hotel in Seattle
Stable operation - hotel has never been sold
Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar
BRING US YOUR STYLE AS A DELIGHTED TO SERVE AGENT
As a Renaissance Front Desk Ambassador, you set the stage for the entire guest experience. You're often the first person a guest meets, and your warm, genuine approach helps them feel welcomed, comfortable, and at home. In this role, you create meaningful connections by reading guest cues, tailoring your service style, and offering personalized recommendations that highlight the unique character of our hotel and the surrounding area.
You are an explorer, a problem-solver, and a storyteller-someone who brings the local culture to life and helps guests discover what makes our neighborhood special. By working closely with teams throughout the hotel, you ensure every guest enjoys a smooth, easy, and memorable stay from arrival to departure.
Key Responsibilities
Guest Engagement & Service
Greet every guest with a smile, eye contact, and a friendly greeting.
Engage guests in conversation about their stay, needs, and interests.
Anticipate guest needs using verbal and nonverbal cues.
Assist guests with disabilities following proper guidelines.
Handle all guest requests, questions, and concerns via phone, email, chat, or in person.
Provide accurate information about amenities, services, and local attractions.
Follow up to ensure all guest requests are completed to their satisfaction.
Check-In / Check-Out
Process check-ins and check-outs, verify identity, secure payment, and issue keys.
Set up accurate accounts, verify billing, and document exceptions.
Coordinate with Housekeeping regarding room readiness.
Approve late check-outs based on occupancy and maintain accurate records.
Manage room assignments and adjustments based on guest preferences.
Call Handling & Communication
Answer calls using proper etiquette (within 3 rings, smile in your voice, use guest names).
Direct calls, take messages, and record requests clearly.
Process wake-up calls and relay information to appropriate departments.
Communicate professionally with guests and teammates at all times.
Food & Beverage Support
Take and process F&B orders, answer menu questions, and enter transactions.
Reports & Records
Run assigned daily reports and ensure accuracy.
Log all guest requests, incidents, and adjustments in the CRM system.
Cash Handling & Finance
Process payments (cash, credit, debit, checks).
Balance and secure your bank at beginning and end of shift.
Follow accounting procedures for adjustments, paid-outs, and system outages.
Teamwork & Professionalism
Maintain strong working relationships across all departments.
Support coworkers, communicate effectively, and handle sensitive issues with respect.
Keep uniform and appearance clean and professional.
Follow all policies, procedures, and confidentiality guidelines.
Safety & Security
Follow emergency procedures and report any unsafe conditions immediately.
Maintain awareness of property security concerns.
Notify Security of incidents such as theft reports.
Other Duties
Assist with parking/valet communication and dispatch.
Perform other reasonable tasks as assigned by supervisors.
___________________________________________________________________________________________________________________________________________________________
Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. For inquiries regarding this specific job posting, please e-mail us at
*************************
.
Easy ApplyNight Auditor
Night auditor job in Auburn, WA
Job Description
Hotel Night Auditor /Overnight Shift /Front Desk Agent
Isn't it time to work somewhere you love that is fun, exciting, and rewarding?
We are one of the best service hotel operating companies in the area. We are not only proud of where we work, but this place is like a family and we definitely know how to have fun. Our hotel has an opening with the front desk and we are looking for the best candidate. This position is 4 days a week, with 10-hour shifts, and has a flexible schedule.
Front desk agents represent the hotel to the guests throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care.
Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. This job has great upward potential, benefits, monthly bonuses, 401(k), and the opportunity to cross-train in other departments, and competitive pay increases based on performance. Paid Vacation time and sick pay.
Compensation:
$19 - $20 hourly + bonuses
Responsibilities:
Maintains an inventory of vacancies, reservations, and room assignments. Possesses a working knowledge of the reservations department
Knows room locations, types of rooms available, and room rates
Registers arriving guests and assigns rooms
Coordinates guest room maintenance work with the engineering and maintenance division
Takes same-day reservations and future reservations when necessary. Knows cancellation procedures
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
Process laundry (wash, dry, fold) to re-stock for the next housekeeping day
Reports any unusual occurrences or requests to the manager
Manages and resolves all guest complaints in a professional and courteous manner
Processes guest check-outs and handles monetary transactions
Maintains a high level of professional appearance and demeanor
Team oriented establishment
Performs other duties as assigned
Flexible shifts 4 nights 10-hour shifts
Qualifications:
Night Auditor experience a plus
Able to work overnight
Reliable transportation
High school diploma
Able to lift up to 50 lbs.
Customer Service
Valid driver License
Flexible hours
Hotel experience
Smiling face
About Company
Located just outside of Seattle and Tacoma, La Quinta by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.
Night Auditor
Night auditor job in Seattle, WA
Job Description
Who we are:
Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.
Job Overview
We're seeking a calm, detail-oriented Night Auditor to manage overnight operations at our extended-stay hotel in downtown Seattle. This property serves a diverse guest population and can involve complex guest relations and heightened service needs. You'll balance hospitality with policy compliance, safety, and accurate end of day reporting.
Schedule: 4:30 PM - 1:00 AM (must have weekends and holidays availability)
Essential Functions: Include but are not limited to
Complete nightly audit: reconcile folios, balance cash/credit, post adjustments, and produce end-of-day reports.
Monitor property safety: complete floor walks, document incidents, enforce quiet hours and house rules.
Handle late check-ins/early departures, extend stays, process payments, and set up next-day arrivals.
De-escalate challenging situations with professionalism; follow escalation protocols and contact on-call leadership or security/law enforcement when required.
Respond to guest requests (lock-outs, amenities, maintenance triage) and create/track work orders.
Maintain lobby/front desk cleanliness and readiness; prepare shift handoff notes.
Adhere to brand standards, cash-handling SOPs, privacy (PCI), and safety procedures.
Qualifications:
2+ year front desk, night audit, or related hospitality experience (extended-stay or multifamily preferred).
Proven de-escalation and conflict-resolution skills; composed under pressure.
Strong math and Excel/PMS proficiency; accuracy with nightly reconciliations.
Clear, professional communication.
Ability to stand/walk for most of the shift; lift up to 25 lbs; conduct hourly rounds (including stairs)
Benefits
We offer a comprehensive benefits package, including:
Medical, dental, and vision insurance
Supplemental insurance and Employee Assistance Program (EAP)
401(k) retirement plan
Short- and long-term disability options
Paid time off, paid holidays, and floating holiday
ORCA card or corporate office parking
Health & wellness initiatives
Professional development and e-learning opportunities
The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.
Front Desk Agent FT
Night auditor job in Bellevue, WA
Join the Bellevue Club and Hotel team. As the premier athletic and social club on Seattle's Eastside, the Bellevue Club is a gathering place for the Northwest's most celebrated and visionary citizens. Dedicated to the well-being of its members, the property merges 250,000 square feet of world-class fitness facilities and four innovative dining spaces with unique recreational, social, and business areas. Members enjoy yoga classes, tennis matches, lunches with family, wine dinners and more. The property is also home to the Bellevue Club Hotel, a luxury 66-room boutique hotel, and a full-service spa with cutting-edge wellness offerings.
At The Bellevue Club Hotel, our Front Desk Team goes beyond just assisting our guests and Members during arrival and departure. Instead, we want to exceed expectations and provide a level of service that aligns with the luxury service our guests are accustomed to. As one of the first points of contact at The Bellevue Club Hotel, a warm welcome and an ability to put guests' mind at ease is crucial. Often being one of the last Team Members that a guest encounters, you will also need to make their final interaction on property memorable.
We Offer:
Pay range: $24-$24 per hour
FREE Medical, Dental, Vision benefits after 60 days
401(k) plan with a generous employer match
Free access to Club facilities and amenities
Complementary group fitness classes
Discounts at Club restaurants, Spa services and products
Opportunities for advancement in other roles within the Bellevue Club
Employee Recognition
Training and Development
A luxurious, recently remodeled hotel and cutting-edge fitness facility
A unique, thriving, fun and busy environment.
Free parking and other great perks!
As a Front Desk Agent, you will:
Check guests in and out of the Bellevue Club Hotel using Opera Property Management System.
Process credit card information, cash and direct billing payments as required.
Answer the Bellevue Club Hotel front office and reservation telephones. Provide information to prospective guests regarding room rates, room availability, corporate accounts, and services offered by the Bellevue Club Hotel.
Create and modify room reservations using Opera PMS. Input and/or update reservation information in the computer and properly code all reservations.
Process room reservation requests via phone, email and walk-in traffic.
Receive and action guest room inquiries via property computer system, including messaging of guests to gauge their satisfaction level throughout stay.
Coordinate with Housekeeping and Guest Services staff to accommodate guest requests.
Use guest history to record guest membership numbers and ensure that all input information is correct. Update data on repeat guests.
Constant evolving knowledge of all hotel room types, features of rooms, Bellevue Club facilities and the Bellevue/Eastside area.
Maintain and update information regarding Hotel facilities, hours of operation, key personnel, special activities and functions in the Hotel and Club. Utilize this information to answer guest and member questions about the Bellevue Club and Hotel.
Answer inquiries from Hotel guests, Club members, other hotel properties, travel agents, and general public pertaining to Hotel policies and services.
Effectively and consistently follow standards of operation and service as established by the Bellevue Club management.
Prior hotel experience is preferred, but not required. A passion for exceeding guest expectations, a desire to provide excellence in guest service and an acute attention to detail is a must. We want Team Members with a positive attitude, instinctually come from a place of “yes we can” and looking for a fun culture to grow their hospitality careers. Candidates must have full availability, including weekends, evenings, and holidays.
How to Apply:
If you are looking for a fun, professional yet casual atmosphere and a great work environment, apply today!
*This organization Participates in E-Verify/Esta Organizacion Participa en E-Verify.
*Bellevue Club | Hotel is an Equal Opportunity Employer.
Arctic Club Hotel - Night Auditor
Night auditor job in Seattle, WA
Job Description
At Oxford Collection of Hotels, we don't just provide jobs-we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.
We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.
What We Offer:
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties-because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities
Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!
POSITION SUMMARY: The Night Auditor at one of Oxford's luxury or boutique-style hotels is responsible for overseeing overnight front desk operations, balancing daily financial transactions, maintaining security, and delivering outstanding guest service. This role ensures the accuracy of hotel revenue records and supports a seamless experience for guests arriving, departing, or requiring assistance during the overnight hours. The Night Auditor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.
ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Administration (60%):
Verifying and posting charges to guest accounts if needed, verifying room rates match posting details, and verifying that charges are posted to the correct departments
Complete all reports generated by RoomKey and distribute them to appropriate departments
Ensure direct billings are posted to the general ledger timely, including meeting room charges
Perform full system backups and assign wake-up calls
Performs accurate month-end processing, reporting any discrepancies to the property management team
Maintain awareness of room inventory at all times
Enforce hotel policies regarding guest behavior, noise levels, and access control reporting guest incidents to the property management team
Accurately count and manage bank transactions, reporting any discrepancies to management
Run audit reports/journals from the front office system, Point of Sale, and the computer
Make corrections and adjustments and handle all computer problems that might occur throughout the shift
Balance all revenue and settle accounts nightly, maintain files, and reset the system for next day operations
Verify and schedule any requested Valet and transportation needs
Prepare any VIP arrival arrangements ahead of time, communicating needs at shift change
Enter all maintenance issues and requests into the maintenance tracking system
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
Guest Services (30%):
Welcome guests with a polished and professional demeanor, ensuring a smooth check-in and check-out process.
Provide detailed information about the hotel, its amenities, and expert-level local recommendations
Process guest reservations, payments, and special requests accurately, maintaining discretion and confidentiality at all times
Serve as the primary point of contact for guest inquiries and concerns overnight to Ensure that Four-Diamond service is offered at all times
Register guests, verify registration details, and manage key control
Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business
Remain available to guests at all times at the front desk
Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner, reporting any discrepancies to property management team
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
Promptly answer the telephone using positive and clear communication. Input messages into the computer.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Be knowledgeable about and able to respond to emergency situations
Other (10%):
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Adhere to attendance policies and maintain regular availability for scheduled shifts
May be required to train on other shifts for coverage as needed
May participate in the drivers program or other hotel-related duties as assigned
Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.
CORE SKILLS AND VALUES:
Adaptability/Flexibility: Maintains focus and a positive attitude amidst change or under pressure
Company Character: Supports company vision and values
Customer Focus: Builds positive and fruitful customer relationships
Detail Orientation: Is accurate and methodical with details and/or numbers
Ethics Integrity Values: Ably builds trust and is widely trusted
Interpersonal Communication: Relates well with people verbally and in written form
Stress Management: Functions well under stress
Team Orientation: Works cooperatively with others, establishes rapport, and is organizationally sensitive
PREFERRED EDUCATION & EXPERIENCE:
High School Diploma or GED preferred
Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided
Familiarity with basic computer applications such as Microsoft Office is advantageous
Any previous experience in a front desk, reception, or related role is a plus but not mandatory
JOB REQUIREMENTS
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Regular and reliable attendance
PHYSICAL REQUIREMENTS
Must be able to stand on feet throughout work hours
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs
Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.
Hotel Night Audit
Night auditor job in Seattle, WA
Do you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Downtown\/Seattle Center is looking to hire a Night Auditor. If you think you'd be a great addition to our team, please apply! Benefits:
* Medical, dental, and vision offered after qualification period
* Competitive performance bonuses - potential for up to $600 monthly
* 401k with match offered after qualification period
* Employee discounts at Marriott Hotels worldwide
* Commuter benefits offered
* Seattle Paid Safe Sick Leave
* Vacation time accrued based on hours worked
* Overtime pay for holidays worked - 10 holidays per year
* Free parking
Job Duties:
* Provide exceptional guest service to all hotel guests
* Greet and check guests into and out of the hotel
* Handle all guest requests and\/or concerns in a professional and courteous manner
* Manage guest accounts by posting charges and handling cash and credit card transactions with accuracy
* Run all necessary night audit reports
* Must be flexible in schedule: Positions could be mornings or nights, including Weekends and Holidays
* Answer phones
Job Requirements:
* Must be able to stand for extended periods of time
* Be outgoing and friendly
* Prior customer service experience is preferred
","
Guest Services Agent
Night auditor job in Seattle, WA
, text SP4070 to **************
Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.
Who we re looking for:
GUEST SERVICES AGENT
We re about the friendliest company you ll ever come across and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.
What to expect:
Here are a few things that will make your days full and rewarding:
Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests.
Assist arriving and departing guests with their luggage to and from guest rooms.
Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.
Your experience and qualifications:
High School Diploma or equivalent.
Three to six months related experience preferred.
Working knowledge of Microsoft Windows and Office.
Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
Ability to quickly assess situations and create effective resolutions to problems.
Possess a passion to provide excellent customer service.
Why us?
As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:
Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
Hotel discounts
Food & Beverage discounts
Learning & growth opportunities
Special events & celebrations
Pay: $22.28 per hour
Status: Full Time
Front Desk Agent- Weekly Pay & Free Parking!
Night auditor job in Seattle, WA
[For best results, please make sure that your resume is up to date with your current contact information; and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
We are hiring for multiple locations and part-time shifts. The pay is $21.00 to $22.00 per hour.
APPLY HERE- *******************************************************************************************************************
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our front desks
As an NFC Amenity Front Desk Associate, you work at some of the most exclusive addresses in the area. You are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Here are just a few other responsibilities you will have throughout your day:
You will ensure a smooth operation and service experience by effectively communicating with your team members, property management, residents, and guests.
Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents.
Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters.
Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
Follow all property procedures for resident, guest, and vendor access.
Promptly answer and complete all resident requests, phone calls, questions, or concerns.
Look sharp in your supplied uniform.
Enjoy interacting with the residents.
We are seeking a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are essential!
APPLY HERE- *******************************************************************************************************************
Check out our website at nfcam.com and join our Social Networks:
*****************************************************
https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
*******************************************************
Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements are available for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
Start earning generous paid time off as of your first day.
Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
Short-Term Disability Income is offered to qualifying employees in applicable areas.
These are the qualities and attributes we're looking for in this position-
Front Desk Experience
Hospitality
Outgoing Personality
Teamwork
Ability To Multitask
Flexibility
Detail-Oriented
Proactive
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status.
At the time of this ad, this position pays $21.00 to $22.00 per hour. Historically, this position has paid between $21.00 and $22.00 per hour across multiple locations and shifts.
Guest Services Agent
Night auditor job in Seattle, WA
Job Description
, text SP4099 to **************
Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.
Who we're looking for:
GUEST SERVICES AGENT
We're about the friendliest company you'll ever come across-and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you'll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.
What to expect:
Here are a few things that will make your days full and rewarding:
Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests.
Assist arriving and departing guests with their luggage to and from guest rooms.
Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.
Your experience and qualifications:
High School Diploma or equivalent.
Three to six months related experience preferred.
Working knowledge of Microsoft Windows and Office.
Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
Ability to quickly assess situations and create effective resolutions to problems.
Possess a passion to provide excellent customer service.
Why us?
As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:
Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
Hotel discounts
Food & Beverage discounts
Learning & growth opportunities
Special events & celebrations
Pay: $22.28 per hour
Status: Full Time
Guest Services Agent
Night auditor job in Seattle, WA
City, State:Seattle, Washington
Title: Guest Services Agent
FLSA:
Non-Exempt
Status:
Part-time
Reports to: Guest Services Manager
Pay Range:
$21.50/hour
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
Essential Functions and Duties:
Greet, register, and assign rooms to guests upon their arrival.
Verify guest credit and establish payment methods for accommodation.
Keep accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, such as balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during the check-out process.
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm reservations for guests.
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
Previous experience in a hotel front desk or guest service role preferred.
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency in using property management systems and basic office software (e.g., Word, Excel).
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills with attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Work Environment:
Primarily indoor work within the hotel's front desk and lobby areas.
Requires standing and walking for long periods throughout the shift.
Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
Flexible schedule required, including availability for evening, weekend, and holiday shifts.
Frequent use of a computer and telephone, interacting with guests and team members.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2025-11-17
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
Auto-ApplyFront Desk - Member Service
Night auditor job in Tacoma, WA
Member Service Representative -
Member Service Representative
Reporting To: Front Desk Lead - General Manager
Core Values:
Personnel
- People are our business, without our Team we would not be able to accomplish our goals.
Development
- We are committed to the growth, and development of our Team, both at work and at home, we want you to be the absolute best version of yourself.
Competitiveness
- We want to WIN! We want people driven to compete not only amongst others, but against themselves; it is having the GRIT to push yourself harder than you ever have before.
Execution
- Setting a goal and exceeding it. Having a plan to achieve our goals, and through strategic planning, being able to make an adjustment when we are faced with unexpected challenges and finding a way to come out on top.
Our Culture
- Constantly striving to be “Perpetually Triumphant,” always up for the challenge, because we are ready to take everything head on. Listening to our Coaches, trying new things, taking the feedback given and making something positive happen.
We Can….. We Will….. Be….. “Perpetually Triumphant!”
John LaRosa II Owner Operator
:
The Member Service Representative is a key position within the club. The front desk is where our guests and members receive their first impressions of the club as they enter. The Member Service Representative (MSR) is required to greet guests and members with warmth and enthusiasm by smiling and welcoming each person into our location. The Member Service Representative (MSR) is expected to tour and enroll guests in memberships, personal training services, and provide accurate and detailed information about our facility. In addition to assisting our guest and members with questions and providing excellent customer service, our FDA helps maintain a high level of cleanliness within the club by conducting regular walk throughs. The Member Service Representative (MSR) assists in day to day operations that include, but is not limited to, setting up monthly billing, handling billing issues, educating members on club services and supplements, and many other operational duties. This job entails a wide scope of duties and offers room for career growth within the company. This entry level position will provide the education and development needed to thoroughly understand the meaning behind being, “Perpetually Triumphant!”
Requirements:
High School Diploma
Current CPR
Minimum of one year of customer service employment
Current Food Handler Card - location depending
Tanning Certification - location depending
OLCC permit - location depending
Additional Competencies Needed:
Positive attitude
Competitive mindset
Retail sales experience preferred
Strong Work Ethics and Integrity
Strong Team Oriented Skills
Strong Communication Skills
Strong Multi-Tasking Skills
Proficient reading and writing skills
Expectations:
Greet all members & guests with a smile and wish them well as they exit the club.
Check in all members and guests in accordance with company procedures.
Answer phones in accordance with the Elements expectations.
Track telephone and walk in inquiries.
Communicate events and schedules with members.
Know club facility, services, amenities, programs and schedules.
Facilitate all member requests in accordance with our agreement policies or forward to a manager.
Follow uniform policy, in order to maintain a professional appearance.
Follow all Point of Sale procedures.
Facilitate payment of member services in accordance with company procedures.
Maintain a clean and organized work area; as well as regular walk throughs of locker rooms and weight floor (for cleanliness and clutter).
Assist in all projects/expectations as delegated by club management.
Complete guest tours focusing on helping our members reach their potential, by not just purchasing a basic membership, but by focusing on real results, and accountability with our Peak Plus Results Membership and our Personal Training Department success stories.
Meet Kick-off - Orientation scheduling goals.
Meet club sales goals.
Get members involved in personal training.
Schedule personal training sessions.
Follow all policies and procedures in Employee Handbook.
Above description may be subject to change or alteration at any time.
By signing the below, I am stating I understand the above and what is required of me to fulfill my duties as a
Member Service Representative (MSR)
.
PNWCV LLC., also reserves the right to modify this at any time. As a Team Member, you may also be asked/required to take on tasks outside of this job description.
Print Name: _________________________________________________ Date: _________________
Signature: ___________________________________________________ Date: _________________
Elements Health Clubs schedule team members based on individual club needs. Shifts range between club opening and closing hours. Member Service team members cannot be guaranteed hours or shifts due to each club's ever changing needs due to time of year, each team member's specific skill set and performance, club budgets and direct report directives.
Auto-ApplyFront Desk Reception (Pet Care)
Night auditor job in Woodinville, WA
Job DescriptionSalary: $19-21
We are seeking a Front Desk Receptionist to join our team! We are a large, fast paced dog and cat boarding/grooming facility north of Woodinville. We take pride in providing high quality personalized care for all animals at our facility.
Starting wage $19-$20 an hour DOE
You are responsible for making boarding reservations, grooming appointments, and checking in & out clients.
Responsibilities include:
Making boarding reservations
Scheduling grooming appointments
Checking in & out clients
Answer the phones
Cleaning lobby area
Document and label each pets belongings
Be professional and effective with communication
Walk the animal to its designated spot at our facility
Operate and enter in detailed information to our pet care system Atlantis
Manage Cash, Check, and Visa transactions
Interact and communicate closely with other staff to ensure client and pet needs, and concerns are understood and addressed
Obtain vaccination records
Qualifications:
Strong customer service experience is required (at least 1 year).
High school graduate or equivalent
Passion to care for animals
Ability to interact with animals in a caring manner
Ability to thrive in a fast paced environment
Great communication is required
Good physical condition; able to stand on feet for entire 6 hour shift and lift up to 50 lbs
Must be reliable and punctual
Proficient is computer skills
Experience in the animal field is a plus
Able to handle dogs 100+ lbs
Details about the job:
Previous facility experience is a plus!!
Starting wage $19-$20 an hour DOE
Full time
Must be able to work weekdays, weekends, and some Holiday shifts.
Benefits include medical, dental, 401k, and paid time off for full time employees
Bring your dog to work!
Estimated shifts needed:
Weekdays: 7am-2pm or 12pm-7pm
Weekends: Saturdays 7am-1pm or 12pm-7pm,
Sundays 9am - 4pm and 12pm - 7pm
We look forward to meeting you and hopefully welcoming you to our team. Please submit your resume below!
Hotel, Front Desk Agent (Part-Time, Swing/Graveyard)
Night auditor job in Auburn, WA
WHAT'S IN IT FOR YOU * Competitive salary of $19.61/hr. with discretionary performance bonuses 2x a year! * Complimentary meals and covered team member parking. * Company-paid gaming licenses (Class A & Class B) WHAT YOU'LL DO * Be the face of Muckleshoot Casino Resort for new hires and team members; exemplify Muckleshoot Casino Resort's values and set a great example by always demonstrating excellent guest service and professionalism.
* Checking guests in on arrival and out on departure.
* Posting charges to appropriate guest accounts.
* Assisting guests with disabilities.
* Manage online, phone, and in-person, room reservations.
* Arrange specialized services for VIP customers.
* Operating switchboard and assisting with inquiries.
* Collaborating and communicating with other internal departments to ensure guest satisfaction.
* Complying with company procedures and safety policies.
* Creating, maintaining, and facilitating a positive and safe work environment; promoting positive team member relations and reporting issues to the appropriate personnel.
* Perform other duties as assigned.
WHAT YOU'LL BRING
* 2 (two) years of customer service experience.
* 1 (one) year of luxury hospitality experience.
* Tribal gaming experience a plus.
HOW YOU'LL BE SUCCESSFUL
* Knowledge with resort check-in software such as Cloudbeds, Hotel Connect, WebRezPro.
* Ability to multitask in a fast-paced environment.
* Ability to solve client issues in a friendly and timely fashion.
* Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently.
Guest Service Agent
Night auditor job in DuPont, WA
Guest Service Agent delivers exceptional customer service. Handle the requests and transactions of the hotel guests, and coordinate with other departments, as necessary.
The rate of pay is $17.50 per hour.
ESSENTIAL FUNCTIONS:
Efficiently check guests in and out of the hotel.
Listens to, anticipates, and fulfills guest needs.
Provide information to guests about hotel services, facilities, and other amenities
Take, modify, and cancel guest reservations, noting any special requests.
Follow established yield management procedures maximizing rate and occupancy daily.
Post phone charges, valet charges, and other miscellaneous charges to guest accounts.
Balancing shift work and cash drawers.
Administer hotel guest payment policies.
Handle hotel phone system, transfer calls. Take messages for guests, as well as hotel staff.
Assist in the verification, balancing and revenue maximization of hotel's room/suite availability.
Track and input all sales group bookings, occupancy levels and statistics, corporate statistics, and any other special statistical information as requested.
Coordinate with other departments to fulfill special guest requests.
Communicate hotel facilities and services to guests at check in.
Answer guest questions regarding local area facilities.
Responsible for shift cash transactions.
Responsible for maintaining hotel key security system.
Follow proper key control procedures for issued keys.
Administer guest safe deposit boxes.
Know and follow hotel emergency procedures.
Remain aware of any and all potential security problems and report appropriately.
Inform Housekeeping of dirty rooms/suites as they become available.
Update room status as Housekeeping notifies the Front Desk of changes.
Distribute mail and faxes to guest boxes as well as hotel staff.
Stock and encourage sales in the sundry shop.
Maintain an inventory of special guest service items, such as cribs, irons, etc.
Track status of room/suites used for site tours and room/suites in maintenance.
Notify Housekeeping and Maintenance of any reported problems with rooms/suites or grounds.
Practice safe work habits.
Maintain coffee availability in lobby.
Drive defensively and safely when driving the hotel van. Always wear your seat belt. Use the van only for company business.
Attend and participate in monthly department meetings.
During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines.
Carry out any reasonable request by Management.
Delighted to Serve Night Auditor
Night auditor job in Seattle, WA
Hourly Compensation: $25.50
(This is a set hourly wage. No wage range exists).
Non-Exempt, Overtime Eligible
BENEFITS:
Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91
st
day of employment)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
OTHER BENEFITS:
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Parking: Complimentary in our parking garage (subject to availability)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events
WHY THE RENAISSANCE SEATTLE HOTEL?
Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "
why
"? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “
why
” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU!
Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Front Office Manager, Director of Rooms, General Manager, or more? We'll support you all the way.
ABOUT OUR MANAGEMENT COMPANY
The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come.
Ownership is also the management company - No red tape
The company values longevity -nearly half of our team has been with us 5+ years
ABOUT OUR HOTEL
4
th
largest hotel in Seattle
Stable operation - hotel has never been sold
Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar
BRING US YOUR STYLE AS A DELIGHTED TO SERVE AGENT
As a Renaissance Front Desk Ambassador, you set the stage for the entire guest experience. You're often the first person a guest meets, and your warm, genuine approach helps them feel welcomed, comfortable, and at home. In this role, you create meaningful connections by reading guest cues, tailoring your service style, and offering personalized recommendations that highlight the unique character of our hotel and the surrounding area.
You are an explorer, a problem-solver, and a storyteller-someone who brings the local culture to life and helps guests discover what makes our neighborhood special. By working closely with teams throughout the hotel, you ensure every guest enjoys a smooth, easy, and memorable stay from arrival to departure.
Key Responsibilities
Guest Engagement & Service
Greet every guest with a smile, eye contact, and a friendly greeting.
Engage guests in conversation about their stay, needs, and interests.
Anticipate guest needs using verbal and nonverbal cues.
Assist guests with disabilities following proper guidelines.
Handle all guest requests, questions, and concerns via phone, email, chat, or in person.
Provide accurate information about amenities, services, and local attractions.
Follow up to ensure all guest requests are completed to their satisfaction.
Check-In / Check-Out
Process check-ins and check-outs, verify identity, secure payment, and issue keys.
Set up accurate accounts, verify billing, and document exceptions.
Coordinate with Housekeeping regarding room readiness.
Approve late check-outs based on occupancy and maintain accurate records.
Manage room assignments and adjustments based on guest preferences.
Call Handling & Communication
Answer calls using proper etiquette (within 3 rings, smile in your voice, use guest names).
Direct calls, take messages, and record requests clearly.
Process wake-up calls and relay information to appropriate departments.
Communicate professionally with guests and teammates at all times.
Food & Beverage Support
Take and process F&B orders, answer menu questions, and enter transactions.
Reports & Records
Run assigned daily reports and ensure accuracy.
Log all guest requests, incidents, and adjustments in the CRM system.
Cash Handling & Finance
Process payments (cash, credit, debit, checks).
Balance and secure your bank at beginning and end of shift.
Follow accounting procedures for adjustments, paid-outs, and system outages.
Teamwork & Professionalism
Maintain strong working relationships across all departments.
Support coworkers, communicate effectively, and handle sensitive issues with respect.
Keep uniform and appearance clean and professional.
Follow all policies, procedures, and confidentiality guidelines.
Safety & Security
Follow emergency procedures and report any unsafe conditions immediately.
Maintain awareness of property security concerns.
Notify Security of incidents such as theft reports.
Other Duties
Assist with parking/valet communication and dispatch.
Perform other reasonable tasks as assigned by supervisors.
___________________________________________________________________________________________________________________________________________________________
Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. For inquiries regarding this specific job posting, please e-mail us at
*************************
.
Auto-ApplyHotel Night Audit
Night auditor job in SeaTac, WA
Do you want to work for a great company with competitive benefits and pay? The Aloft Seattle Sea-Tac Airport is looking to hire a Night Auditor. If you think you'd be a great addition to our team, please apply!
Benefits:
Medical, dental, and vision offered after qualification period
Competitive performance bonuses - potential for up to $400 monthly
401k with match offered after qualification period
Employee discounts at Marriott Hotels worldwide
SeaTac Sick Pay
Overtime pay for holidays worked, 10 holidays per year
Free parking
Job Duties:
Provide exceptional guest service to all hotel guests
Greet and check guests into and out of the hotel
Handle all guest requests and/or concerns in a professional and courteous manner
Manage guest accounts by posting charges and handling cash and credit card transactions with accuracy
Run all necessary night audit reports
Must be flexible in schedule: Positions could be mornings or nights, including Weekends and Holidays
Answer phones
Job Requirements:
Must be able to stand for extended periods of time
Be outgoing and friendly
Prior customer service experience is preferred
Guest Services Agent
Night auditor job in Seattle, WA
To
quick
apply
to
this
text
SP4099
to
425
961
9911
Staypineapple
is
a
brand
of
upscale
award
winning
boutique
hotels
in
coveted
We
are
all
about
redefining
hospitality
and
inspiring
out
of
the
ordinary
experiences
for
our
guests
As
we
rapidly
expand
we
are
looking
for
team
members
who love to make a difference in the lives of others If you want to be part of a far from stuffy company that is dynamic and fun with lots of opportunities this is the place for you Who were looking for GUEST SERVICES AGENT Were about the friendliest company youll ever come acrossand we need someone to be the face of this as soon as a guest steps into our hotel Are you happy outgoing and wear a perma smile Then this could be the job for you In addition to generally spreading joy youll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between What to expect Here are a few things that will make your days full and rewarding Completing daily front desk duties including check insouts room scheduling room moves late checkouts stay overs and rates and types of available rooms as well as other requests from guests Assist arriving and departing guests with their luggage to and from guest rooms Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements This includes their transportation needs Acquiring and sharing knowledge of the hotel as well as the surrounding areas venues and attractions Your experience and qualifications High School Diploma or equivalent Three to six months related experience preferred Working knowledge of Microsoft Windows and OfficeAbility to effectively interact with all hotel guests and team members in a polite and positive manner Ability to quickly assess situations and create effective resolutions to problems Possess a passion to provide excellent customer service Why us As a growing company Staypineapple offers plenty of opportunities If you love making a positive impact on the lives and experiences of others join our team Plus we offer Excellent pay & benefits including flexible PTO medicaldentalvision insurance 401k life insurance pet insurance etc Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay 2228 per hour Status Full Time
Hotel Front Desk Night Auditor
Night auditor job in Auburn, WA
Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today!Compensation:
$20.50 hourly Benefits: 401(k) Benefits/ Insurance Flexible hours Vacation time
Responsibilities:
Complete additional bookkeeping, administrative, and accounting procedures as requested
Provide exceptional service to all hotel guests during their stay
Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
Qualifications:
Overnight shift; requires flexible hours
Great communications. and excellent customer service skills are required
Must be computer proficient; experience with accounting or reservation software is a bonus
Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
High school diploma or equivalent required; some college preferred
About Company
Located just outside of Seattle and Tacoma, La Quinta by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.