Night Auditor Jobs in Bellevue, WA

Skybridge Seattle Airport Hotel 17338 International Blvd. Seattle, WA 98188 NIGHT AUDITOR The Skybridge Seattle Airport Hotel is seeking a Night Auditor to join our team. The Night Auditor audits, balances and prepares reports to provide accurate, timely information and ensure company and hotel policies and procedures are followed while providing outstanding guest service to arriving, departing, and in-house guests. ABOUT US At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent. STATUS: * Full-time SCHEDULE: * Variable schedule; Must be available weekends and holidays RATE OF PAY: * $24.42 to $25.42 per hour/DOE SUPPLEMENTAL PAY: * Individual Incentives and Bonus Programs BENEFITS AND PERKS: * Paid Time Off (PTO) accrued at a rate of 0.025 for every hour worked * Paycheck Advancement Program * Hotel Travel Discounts * Supplemental Insurance * Employee Assistance Program * Employee Meals For eligible employees: * Insurance - Medical, Dental, Vision, Life and AD&D * 401(k) Plan with Employer Match QUALIFICATIONS: Knowledge of: * Principals of providing customer service, including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. * Administrative and clerical procedures and systems such as computers and related software, printers, photocopier, fax and multiple line telephone system. * Standard cash handling procedures. Skills and Ability to: * Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs. * Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely. * Add, subtract, multiply and divide quickly and accurately. * Demonstrated proficiency in various computer programs such as Microsoft Word and Excel . * Meet attendance requirements with dependability and consistency. * Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively. * Manage one's time with minimal supervision in order to meet productivity standards. Education and Experience: * High school diploma or equivalent. * Two years of experience providing service directly to the public required. * Previous night audit, accounting, or similar experience preferred. PHYSICAL REQUIREMENTS: Light Work: Exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. This work requires the following physical activities: Standing, pulling, grasping, seeing, hearing, reaching, pushing, repetitive motions, talking. Drug Free Workplace, Equal Opportunity, E-Verify Employer

Job Details Hotel Theodore - Seattle, WA Part Time $23.00 - $25.00 Hourly Graveyard Admin - ClericalDescription Record, process, and analyze the days closing figures. Complete all required reports and ensure that the days credit transactions are all in balance. Attend to guests needs, including but not limited to, registration, checkout, cashiering, and making guest wake up calls. ESSENTIAL RESPONSIBILITIES Acts as the MOD during the night-time hours. Greets and welcomes guests upon arrival. Performs guest registration and check out procedures. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests. Accurately handle cash transactions and balance a cash drawer to the given amount. Acknowledge rewards members and returning guests. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Handle all guest inquiries and requests courteously and professionally. Perform all audit procedures daily as set forth by the hotel and company. Complete Daily Report, Comp Reports including F&B as well as Rooms, Pace Reports, and any other reporting that is assigned. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the AM Shift and reset days business. Maintain all nightly reports to inform day hotel management of overnight activities/incidents. Act as PBX operator during the audit shift. Transmits and receives messages using equipment such as telephone, fax, and switchboard. Ensure all wake up calls are made in a timely fashion, properly using guest names. Ability to assist/direct hotel guests and/or emergency personnel in case of an emergency. Post charges such as room, food, liquor, or telephone by hand or machine. Make restaurant, transportation, or entertainment reservations for guests. Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment. Attend all scheduled training, departmental and hotel meetings. Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles. Practice safe work habits and ensure safe work practices to avoid injury to self and others. Ensure all privacy and security protocols are followed as well as departmental and company procedures. Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions. Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions. Maintain lobby cleanliness and organization. Assist in booking reservations. Assist with handling mail, packages, facsimiles, and guest items. All other duties assigned by manager or supervisor. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect supervisors. PHYSICAL DEMANDS Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to four (4) hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write, and understand the primary language used in the workplace. Requires good communication skills, verbal, written and electronic. Considerable knowledge of complex mathematical calculations and computer programs. Must have excellent leadership capability and customer relations skills. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computer skills. Must possess basic computational ability. Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS. Self-driven and able to work independently. Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail. EDUCATION High school or equivalent education required. EXPERIENCE Experience in the hospitality industry preferred. Experience in a front desk or customer service role preferred. Accounting experience preferred. LICENSES OR CERTIFICATIONS N/A GROOMING All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy. ATTENDANCE Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $28.28 to $28.28 per hour. This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Employees will accrue 0.03847 hour for every hour worked to be used toward PTO/Vacation/Holiday/Sick. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

US: The Springhill Suites by Marriott Seattle Downtown/South Lake Union, managed by Moody National Management LP, is looking for Night Auditors to join our team. YOU: You're a night owl who loves working with numbers. You build genuine and authentic connections with every guest, either for one day or sometimes a lifetime. You can instantly build rapport and make a difference in someone's life in just one interaction. ALSO: For full-time associates we offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match. MOST IMPORTANTLY: We are offering career opportunities, not just jobs. If you are scared, or feel you don't have the qualifications, apply anyway! We don't hire off of key words. We hire real living people who have voices and we want to hear. If you are smart you can learn what you need. LAST THING: Don't ignore this opportunity. Apply Now! The Night Auditor will audit, balance and report on various areas of the hotel to provide accurate, timely information and to ensure compliance with Moody National and hotel policies and procedures in order to prevent fraud/theft; provide check-in/check-out services to desk during night hours, as necessary. Essential Functions: • Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, counts, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures; reset all registers to ensure accurate and timely information; balance and close all bank ticket codes, daily. • Accurately audit, balance and prepare, verify and report on Room information to provide rooms management with overall performance information. • Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accommodate guest requests when possible within policies/procedures; may assist guests with luggage as needed. • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints regarding basic housekeeping and maintenance issues personally, escalate issues as necessary or report to other departments for resolution. • Carry guests luggage • Deliver express check-out documents. • Maintain complimentary food & beverage station. • Assist with breakfast set-up as needed. • Accurately complete and enter reservation calls in the reservation system. • Accurately complete any logs/reports as specified by management. • Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures. • Other duties as assigned by management. Job Specifications: • Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel. • Excellent interpersonal, written/verbal communication and telephone etiquette skills. • Intermediate proficiency with Front Desk computer systems • Excellent command of the English language; second language proficiency desirable. • Ability to compile mathematical facts and figures. • Excellent time management skills and ability to multi-task and prioritize work • Excellent written and verbal communication skills • Exceptional problem solving skills • Ability to maintain customer focus • Excellent organizational and planning skills • Ability to work well in a team environment • Ability to follow corporate standards and procedures Experience and Education Requirements: • High School education or equivalent work experience. • 1+ years of experience in a hotel environment. • 1+ years of experience in an accounting related position is highly desirable. • Minimum training required per year as assigned by the company • Any additional training required by manager Work Environment: • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. • This is a full-time position. Overtime may be required occasionally. • Work days and work hours may vary. • This position works indoors.

Hotel Night Auditor /Overnight Shift /Front Desk Agent Isn't it time to work somewhere you love that is fun, exciting, and rewarding? We are one of the best service hotel operating companies in the area. We are not only proud of where we work, but this place is like a family and we definitely know how to have fun. Our hotel has an opening with the front desk and we are looking for the best candidate. This position is 4 days a week, with 10-hour shifts, and has a flexible schedule. Front desk agents represent the hotel to the guests throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. This job has great upward potential, benefits, monthly bonuses, 401(k), and the opportunity to cross-train in other departments, and competitive pay increases based on performance. Paid Vacation time and sick pay. Maintains an inventory of vacancies, reservations, and room assignments. Possesses a working knowledge of the reservations department Knows room locations, types of rooms available, and room rates Registers arriving guests and assigns rooms Coordinates guest room maintenance work with the engineering and maintenance division Takes same-day reservations and future reservations when necessary. Knows cancellation procedures Uses persuasive selling techniques to sell rooms and to promote other services of the hotel Process laundry (wash, dry, fold) to re-stock for the next housekeeping day Reports any unusual occurrences or requests to the manager Manages and resolves all guest complaints in a professional and courteous manner Processes guest check-outs and handles monetary transactions Maintains a high level of professional appearance and demeanor Team oriented establishment Performs other duties as assigned Flexible shifts 4 nights 10-hour shifts Night Auditor experience a plus Able to work overnight Reliable transportation High school diploma Able to lift up to 50 lbs. Customer Service Valid driver License Flexible hours Hotel experience Smiling face

Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.

The La Quinta Inn Seattle SeaTac Airport is seeking an enthusiastic individual to take on the Front Desk Night Auditor position. This position is a high-volume hotel guest contact position that requires attention to detail, strong listening abilities, problem solving, multitasking and efficient organization. As a professional Front Desk Night Auditor it is crucial to work with a positive and guest focused mindset. This hotel position is an essential team member in assisting our hotel guests have the highest quality experience and representation while staying in our hotel facilities. This job is an over-night scheduled position and while still having interactions with guests throughout the night occurs, this position is more of the time spent with paperwork, detail analysis and data entry. Pay Rate: $20.67 Benefits 40 hours of paid time off after 90 days of employment. Washington Sick time after 90 days of employment. Medical, Dental & Vision insurance available after 60 days of employment. Hotel Brand travel discounts for employee and friends & family. JOB COMPETENCY: To perform the job successfully, an individual should demonstrate the following items below with at minimum satisfactory performance. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assist guests with hotel reservations, registration and billing • Use cash drawer accurately and efficiently; keep cash drawer balanced using company policy • Assist guests promptly and accurately with questions, complaints or requests • Assist in maximizing company revenue by securing reservations and sales using hotel strategies • Manage one's time with minimal supervision in order to meet productivity standards • Accurately, compute, classify, and record numerical data to keep financial records complete • Perform any combination of routine calculating, posting, adjusting and verifying duties to obtain primary financial data for use in maintaining guest account records • Assist in securely closing down and re-opening areas of hotel based off of schedule • Prepare various reports/paperwork for management • Ensure all guest problems are attended to and resolved within reason and in a timely manner • Assist with package or luggage storage and delivery if requested • Analyze and organize guest reservations for current day and future arrivals • Analyze reservations for special requests, reservation errors and make corrections as needed • Answering hotel phones promptly and professionally; route calls properly internally and externally of the hotel; schedule wake-up calls • Make coffee for guests throughout the day as needed • Stock and replenish inventory and items continuously throughout shift as needed • Complete daily checklists, organize paperwork and efficiently print necessary documents • Check-in guests securely using all confidentiality, identification and credit policies • Understand the operation of the property management system • Provide guests general information concerning hotels facilities, functions, local attractions, contact info, directions to and from desired locations • Assist with hotel events when in need to assure guest satisfaction • Be proficient with property security, key control procedures, as well as fire, flood and weather-related safety procedures • Complete all paperwork necessary for front desk operations including but not limited to: registration cards, folios, credit card authorization forms, cash reports, room reports, etc. • Maintain cleanliness and order to the front office areas and lobby area • Communicates accurate information to other departments such as such as house counts, room status, guest service requirements, workorders, etc. • Maintain confidentiality of proprietary information; protect company assets • Frequent contact with hotel guests and employees. Contact with vendors and or supplies • Receive and sign for packages delivered to hotel • Complete any hotel related task requested by direct manager or General manager SCHEDULE REQUIREMENTS: The best candidates will need to have flexible availability to work shifts that vary. This position includes working night audit shifts and day or evening shifts that may be extended hours depending on company needs. This position also includes working weekends and holidays. EDUCATION / TRAINING / SKILLS MINIMUM REQUIREMENTS: • Safety & Security Focused: Observes safety and security procedure; reports potentially unsafe conditions; uses equipment and materials properly. Able to pass Criminal Background Check & Drug Screening. • High School Diploma or Equivalent • Excellent Communication: Ability to communicate clearly, effectively and positively both written and verbally • Software /Computer Skills: Ability to proficiently type and operator office computer applications, hotel operating system and point of sale system • Teamwork: Ability to work efficiently and unified with co-workers and other departments • Attendance/Punctuality: Is consistently at work and on time • Problem Solving: Efficiently identifies and resolves problems with the most reasonable solution • Customer Service: Responds promptly to customer needs; responds to requests for assistance • Diversity: Shows respect and sensitivity for cultural differences; promotes a harassment free environment • Accurate Cash/Card Handling: Properly handles all cash or card transactions using the required point of sale system; accurately counts and balances assigned cash drawer • Professionalism: Follows policies and procedures including but not limited to, dress code policies; courteous and respectful verbiage; respect for others including guests and co-workers • Adaptability: Adapts frequent changes, delays, or unexpected events • Dependability: Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan; meets productivity standards • Initiative: Asks for and offers help when needed • Planning/Organizing: Prioritizes and plans work activities; uses time efficiently • Quality Focused: Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality ESSENTIAL PHYSICAL FUNCTIONS: Must be able to walk, stand and bend for extended periods of time. Must be physically able to grasp, grip, pull, push, twist, turn and lift boxes or equipment, which average around 25-30 pounds each and 50 pounds or more with assistance.

The La Quinta Inn Seattle SeaTac Airport is seeking an enthusiastic individual to take on the Front Desk Night Auditor position. This position is a high-volume hotel guest contact position that requires attention to detail, strong listening abilities, problem solving, multitasking and efficient organization. As a professional Front Desk Night Auditor it is crucial to work with a positive and guest focused mindset. This hotel position is an essential team member in assisting our hotel guests have the highest quality experience and representation while staying in our hotel facilities. This job is an over-night scheduled position and while still having interactions with guests throughout the night occurs, this position is more of the time spent with paperwork, detail analysis and data entry. Pay Rate: $20.67 Benefits 40 hours of paid time off after 90 days of employment. Washington Sick time after 90 days of employment. Medical, Dental & Vision insurance available after 60 days of employment. Hotel Brand travel discounts for employee and friends & family. JOB COMPETENCY: To perform the job successfully, an individual should demonstrate the following items below with at minimum satisfactory performance. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assist guests with hotel reservations, registration and billing • Use cash drawer accurately and efficiently; keep cash drawer balanced using company policy • Assist guests promptly and accurately with questions, complaints or requests • Assist in maximizing company revenue by securing reservations and sales using hotel strategies • Manage one's time with minimal supervision in order to meet productivity standards • Accurately, compute, classify, and record numerical data to keep financial records complete • Perform any combination of routine calculating, posting, adjusting and verifying duties to obtain primary financial data for use in maintaining guest account records • Assist in securely closing down and re-opening areas of hotel based off of schedule • Prepare various reports/paperwork for management • Ensure all guest problems are attended to and resolved within reason and in a timely manner • Assist with package or luggage storage and delivery if requested • Analyze and organize guest reservations for current day and future arrivals • Analyze reservations for special requests, reservation errors and make corrections as needed • Answering hotel phones promptly and professionally; route calls properly internally and externally of the hotel; schedule wake-up calls • Make coffee for guests throughout the day as needed • Stock and replenish inventory and items continuously throughout shift as needed • Complete daily checklists, organize paperwork and efficiently print necessary documents • Check-in guests securely using all confidentiality, identification and credit policies • Understand the operation of the property management system • Provide guests general information concerning hotels facilities, functions, local attractions, contact info, directions to and from desired locations • Assist with hotel events when in need to assure guest satisfaction • Be proficient with property security, key control procedures, as well as fire, flood and weather-related safety procedures • Complete all paperwork necessary for front desk operations including but not limited to: registration cards, folios, credit card authorization forms, cash reports, room reports, etc. • Maintain cleanliness and order to the front office areas and lobby area • Communicates accurate information to other departments such as such as house counts, room status, guest service requirements, workorders, etc. • Maintain confidentiality of proprietary information; protect company assets • Frequent contact with hotel guests and employees. Contact with vendors and or supplies • Receive and sign for packages delivered to hotel • Complete any hotel related task requested by direct manager or General manager SCHEDULE REQUIREMENTS: The best candidates will need to have flexible availability to work shifts that vary. This position includes working night audit shifts and day or evening shifts that may be extended hours depending on company needs. This position also includes working weekends and holidays. EDUCATION / TRAINING / SKILLS MINIMUM REQUIREMENTS: • Safety & Security Focused: Observes safety and security procedure; reports potentially unsafe conditions; uses equipment and materials properly. Able to pass Criminal Background Check & Drug Screening. • High School Diploma or Equivalent • Excellent Communication: Ability to communicate clearly, effectively and positively both written and verbally • Software /Computer Skills: Ability to proficiently type and operator office computer applications, hotel operating system and point of sale system • Teamwork: Ability to work efficiently and unified with co-workers and other departments • Attendance/Punctuality: Is consistently at work and on time • Problem Solving: Efficiently identifies and resolves problems with the most reasonable solution • Customer Service: Responds promptly to customer needs; responds to requests for assistance • Diversity: Shows respect and sensitivity for cultural differences; promotes a harassment free environment • Accurate Cash/Card Handling: Properly handles all cash or card transactions using the required point of sale system; accurately counts and balances assigned cash drawer • Professionalism: Follows policies and procedures including but not limited to, dress code policies; courteous and respectful verbiage; respect for others including guests and co-workers • Adaptability: Adapts frequent changes, delays, or unexpected events • Dependability: Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan; meets productivity standards • Initiative: Asks for and offers help when needed • Planning/Organizing: Prioritizes and plans work activities; uses time efficiently • Quality Focused: Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality ESSENTIAL PHYSICAL FUNCTIONS: Must be able to walk, stand and bend for extended periods of time. Must be physically able to grasp, grip, pull, push, twist, turn and lift boxes or equipment, which average around 25-30 pounds each and 50 pounds or more with assistance.

Property At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue-a premier lifestyle destination with exclusive shopping, dining, and luxury living-this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views. At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you're looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you'll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue. At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home. For Full-Time Associates, we offer: * Medical, Dental, Vision, Disability, & Life Insurance * 401(k) Plan * Paid Time Off: 2.15 hours for every 40 hours worked (14 days) * 7 Paid Holidays and 2 Personal Days For Part-Time Associates, we offer: * 401(k) Plan * Sick Time: Accrue 1 hour for every 30 hours worked Join us and experience a workplace that values your success, health, and happiness-every step of the way. Overview As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will manage guest check-ins and check-outs, address inquiries, and resolve any issues, embodying the high standards of the InterContinental brand. Every day is different, but you'll mostly: * Provide a warm, sincere welcome to all guests. Use a positive and clear speaking voice to assist with inquiries and provide accurate information about hotel amenities and local attractions. * Efficiently complete the registration process by inputting and retrieving information from the hotel's computer system. Promote the hotel's marketing programs, make appropriate room selections based on guest needs, and issue room keys and welcome folders. * Verify and imprint credit cards, handle cash transactions, and balance the house bank. Record vouchers, traveler's checks, and other forms of payment, and convert foreign currency at current rates. * Promptly answer telephones, input messages, and retrieve and communicate messages to guests. Handle guest mail, packages, and facsimiles. * Close guest accounts upon checkout, ensuring guest satisfaction. Address any issues or complaints and negotiate compromises when necessary. * Remain calm and alert, especially during emergencies or high hotel activity. Resolve complications such as location changes or credit issues and take ownership of guest challenges to ensure satisfaction. * Maintain regular attendance in compliance with Pyramid Hotel Group standards. * Adhere to all hotel policies and regulations to ensure the safe and efficient operation of the hotel. * Perform supportive functions as required, such as assisting with bell-staff duties, providing safety deposit boxes, photocopying, filing registration cards, and assisting PBX operators or reservation agents. * Provide backup to the In-room dining team to take food orders as placed by guests (as needed). * Must be available for various shifts including weekends. Qualifications * Skills: Basic mathematical skills, proficiency in using a calculator, and the ability to perform moderately complex arithmetic functions accurately. Effective communication skills in English, both verbal and written. Strong interpersonal skills to handle customer interactions with patience and diplomacy. * Physical Requirements: Ability to stand and move continuously throughout the front office. Visual and hearing ability to detect signs of emergency situations. * Experience: Prior experience with Opera is a plus but not required. Prior experience working in a Luxury Hotel setting a plus. * Education: High school diploma preferred. * Valid Food Handler's card (or obtain within 30 days of employment). Compensation for this position: $24.00 per hour Compensation Range The compensation for this position is $24.00/Hr. - $24.00/Hr. based on qualifications and experience.

Position Type: Full time Compensation: $18.00 - $24.00 per hour Schedule: The general schedule will be Thursday - Monday, 8:00am - 5:00pm *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed. About Us: Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization. About the job: Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. What you'll be doing: Attending all property required meetings and training. Maintain regular attendance in compliance with Reside standards, as required by scheduling, which will vary according to the needs of the property. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag. Comply with Reside standards and regulations to encourage safe and efficient property operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions. Perform other duties as requested by management. Day to Day: Greet and welcome all guests approaching the Front Desk in accordance with Reside standards. Maintain proper operation and ensure that all property standards are met (if applicable). Answer any guests' inquiries about property services, facilities, and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages, and special promotions. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assistance as needed. Handle check-ins and checkouts in a friendly, efficient, and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shifts according to property standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Supervisory Responsibilities: This position does not include any supervisory responsibilities. May provide cross training to other staff. Travel: This position could require minimal travel, less than 20% of the time. About you: What you'll bring: College course work in a related field is helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent experience. Computer experience required. Customer Services experience preferred. What we are looking for: Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other property related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Maintain a warm and friendly demeanor at all times. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Physical Demands: Flexible and long hours are sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during the entire shift. Benefits & Perks: What's in it for you: Competitive Pay Medical, Dental, and Vision Insurance 401k and Employer Match Paid Holidays and Vacation Time Quarterly and Annual Success Share Bonus Paid Volunteer and Charitable Match Program Tuition Reimbursement Program Learning & Development Opportunities Employee Referral Program Employee Assistance Program The Fine Print: Work Authorization: The employee must be legally authorized to work in the United States. EEO Statement: Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice. Employment Verification: In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce. Background Checks: As part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results. Reside is a drug-free workplace. *Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle. Job Description Be part of a legacy of exceptional service and join our dedicated team at Fairmont Olympic Hotel as a Front Desk Agent! As our Front Desk Agent, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you! What is in it for you: $24.02 per hour Employee travel program offering discounted rates in Fairmont's and Accor worldwide Parking/Commuting Discounts Paid meal breaks with complimentary meals served in our Staff Dining room Learning programs through our Academies Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance 401K Retirement plans with a 4% match for all colleagues Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities Fun, elegant atmosphere with amazing colleagues! Key Responsibilities: Provide a warm and friendly welcome to guests, ensuring a positive first impression of the hotel Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail Assist guests with inquiries, requests, and reservations, providing information about hotel facilities, services, and local attractions Qualifications Qualifications: Must hold valid authorization to work in the USA Previous experience as a front desk agent or in a customer service role is preferred Knowledge of hotel reservation systems and basic computer skills preferred Ability to work a flexible schedule, including evenings, weekends, and holidays (required) Physical requirements include: This job requires constant standing, walking, bending, and twisting. Must be able to lift at least 20 lbs Additional Information All your information will be kept confidential according to EEO guidelines. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We are an equal opportunity employer. All offers contingent on background check and E-Verify. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Front Desk Agent - AM Shift (Candidates applying for this position are also encouraged to apply for the Front Desk Agent - PM Shift) SALARY: $22.95 to $23.20, Full-Time, Non-Exempt, Overtime Eligible BENEFITS: Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary) Paytient Healthcare Spending 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%) Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91 st day of employment) Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan Free Employee Assistance Program (EAP) Travel Assistance Program OTHER BENEFITS: Hotel discounts at 10,000+ global destinations (nightly rates as low as $45) Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass) 50% subsidy for public transportation expenses Referral program of $250 per successfully referred new hire Complimentary cafeteria meals Monthly employee appreciation events Employee Exercise Room Community Service Events WHY THE RENAISSANCE SEATTLE HOTEL? Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask " why "? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “ why ” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU! Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Supervisor, Front Office Manager, Director of Rooms, or more? We'll support you all the way. ABOUT OUR MANAGEMENT COMPANY The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come. Ownership is also the management company - No red tape The company values longevity - half of our team has been with us 5+ years ABOUT OUR HOTEL 4 th largest hotel in Seattle Stable operation - hotel has never been sold Never closed during the pandemic even though about 30 other hotels in Seattle were closed for more than 1 year Although we had to lay-off 90% of our staff at the beginning of the pandemic, we brought the majority of them back. Our people are very loyal to the hotel & were waiting for our call to return. Hotel review rating on Marriott website is higher than other Seattle Marriott full-service sister hotels including W-Hotel, Westin, Marriott, Sheraton JOB SUMMARY We are seeking a Renaissance Front Office Agent to work the A.M. shift, to use their passion for discovery, to add creativity and originality to the way they deliver unique, and personalized experiences to our guests, as they are checking in or checking out. This position reports to the Front Office Manager, and the primary responsibilities are listed below, to include and are not limited to the following: Cultivate and Maintain Guest Relations Welcome and acknowledge each and every guest with a smile as you check our guests in, and as you check them out Engage guests in conversation regarding their stay, property services, and area attractions/offerings Anticipate guests' needs, including using cues to uncover their passions, asking questions of to better understand their needs and watching/listening to preferences to surprise and delight them whenever possible Address guests' service needs and special requests in a professional, positive, and timely manner Assist individuals with disabilities such as but not limited to assisting visually, audio, or physically, when requested or needed Collaborate with and contact appropriate individual or department to deliver and exceed our guests' needs (e.g., Bell-person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention, etc.) as necessary to resolve guest call, request, or issue Manage and secure bank Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits Receive and record wake-up call requests and deliver to appropriate department Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters) QUALIFICATIONS High school diploma or GED 1 year experience in the guest services, front desk, or related field Must be able to write, type, and verbally communicate clearly and proficiently in English, and while delivering customer service and utilizing computer systems Proficient computer skills Ability to de-escalate dynamic situations Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment OTHER INFORMATION Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including background check Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommod

As a Front Desk Agent at a demographically challenged property -Transitional Hotel , your primary responsibility is to ensure the safety of the property, guests, and staff while providing exceptional customer service. You will be the first point of contact for guests and must handle various situations with professionalism and discretion. The ideal candidate will exhibit strong accountability, resilience, and the tenacity to achieve goals while providing outstanding customer service. Key Responsibilities: 1. Guest Relations: Assist guests with check-in and check-out procedures efficiently. Handle guest inquiries, requests, and complaints promptly and professionally. 2. Customer Service: Maintain a cheerful and upbeat attitude even in challenging situations to ensure positive experience. Offer proactive assistance and personalized recommendations to enhance the customer's experience. 3. Assisting Safety: Follow safety and emergency procedures, report any suspicious activities to management. Monitor access, be vigilant and proactive in maintaining the safety of guests and staff. 4. Difficult Tenant Management: Handle challenging tenants with patience and diplomacy, collaborate with security when necessary. Adhere to the property policies and rules consistently and address issues calmly and professionally. Document incidents involving difficult tenants and report them to management. 5. Communication & Multitasking: Maintain clear and effective communication with other hotel staff and departments. Handle multiple tasks simultaneously and prioritize tasks effectively to ensure smooth operation. Qualifications: High school diploma or equivalent. Proven experience in hospitality or customer service, particularly in challenging environments. Strong communication, problem -solving, and multitasking abilities. Ability to remain calm and composed in high-pressure situations. Knowledge of security procedures and emergency protocols is an advantage. Proficiency in using computer systems and hotel management software is a plus. Ability to work independently and as part of a team. Strong sense of accountability, resilience, and a go-getter attitude essential for thriving in a demanding setting. Who We Are: The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration. Our team doesn't just work here; we thrive here. We're a diverse group of dedicated professionals who are passionate about creating living spaces that people love to call home. If you're ready to take on a pivotal role in our community, ensuring our residents have a wonderful place to call home, we invite you to send your application and join us! JOB CODE: 1000431

Perks & Benefits: When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer: 3 weeks PTO Annual education allowance of up to $1,000 Referral program Residential housing discount after 1 year of continuous employment Friends and family rates for our Hotel Properties throughout the company What Will You Do? Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices. Ensures an efficient reception experience for guests, including check in/out, and complete audit procedures. Communicates with Guest Service Manager any relevant feedback from guests and/or other departments. Handles telephone reservations and changes with prompt courtesy, applying the hotel's selling strategy and thorough understanding of the offerings and segmenting, to increase revenue and maximize profit. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Coordinates the storage room by storing and retrieving guest luggage and packages. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage. Provides basic trouble-shooting support for in-room services such as Internet, TV, movies, and internet service. Works closely with Valet Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries and special requests. Performs other duties are required. What You Bring High School Degree or equivalent Front Office/Concierge experience in hotel, residential or customer focused industry Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required Must have excellent customer service and interpersonal skills Excellent oral and written communication skills Ability to work well within a team Salary Range: $23-$24 About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

Front Desk Agent Needed Are you looking for a flexible and rewarding opportunity in the hospitality industry? The historic Mayflower Park Hotel is seeking a full-time Front Desk Agent to join our team. If you're ready to join a fun, dynamic team and contribute to creating memorable experiences for our guests, we'd love to hear from you! To apply, please submit your resume to [email address] or visit our website [website URL]. Become a valued member of our team and help us provide a one of a kind service around the clock! The Mayflower Park Hotel “Quite Simply, One of a Kind” Requirements Responsibilities: • Warmly welcoming guests and facilitating smooth check-ins and check-outs. • Handling phone calls, emails, and guest inquiries promptly and courteously. • Providing guests with helpful information and recommendations about local attractions. • Maintaining an organized and tidy front desk area throughout shifts. • Money handling when needed. Requirements: • Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays required. • Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service. • Ability to multitask effectively and remain composed under pressure. • Basic computer proficiency, including experience with reservation systems (preferred but not required). • Previous experience in hospitality is a plus, but not mandatory. • Strong organizational skills. • Bilingual is a plus, but not required. • Maintain a professional appearance while on-stage. Salary Description 20-20

As a Hotel Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for each and every guest. Duties/Responsibilities: • Perform all check-in and check-out tasks as assigned by supervisor • Operate the front desk according to standard operating procedures and with exceptional guest service • Know emergency procedures and how to respond • Complete daily shift reports & e-mail correspondence, as required by shift • Receive and confirm credit cards for validity and acceptability • Welcome guest upon their arrival and assign rooms per Bonvoy profile preferences • Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests • Communicate with housekeeping to make sure guest rooms are ready • Manage online and phone reservations • Respond to guest complaints in a timely and professional manner using the "LEARN Model" • Create incident reports for guest injuries/issues when required • Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy • Performs other related duties as required by supervisor Required Skills/Abilities: • Proficient in Microsoft Office Suite or similar software • Previous experience as a Hotel Front Desk Agent preferred • Level5 High Touch service • Excellent communication and organizational skills • Flexibility with shifts and scheduling • Must be available occasional weekends and/or holidays • Must have transportation to and from work • Must have stellar attendance and punctuality Education and Experience: • High School diploma Physical Requirements: • Must be able to remain in a stationary position during shift. • Must be able to access and navigate the facility. • Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment. • Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.

Hampton Inn Seattle-Airport is seeking an enthusiastic individual for a Guest Service Agent position who demonstrates ambition, dependability, professionalism and has a guest service driven attitude to join our team! This position is a high-volume hotel guest contact position that requires attention to detail, strong listening abilities, problem solving, multitasking and efficient organization. As a professional Guest Service Agent, it is crucial to work with a positive and guest focused mindset. This hotel position is an essential team member in assisting our hotel guests have the highest quality experience and representation while staying in our hotel facilities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist guests with hotel reservations, registration and billing Use cash drawer accurately and efficiently; keep cash drawer balanced using company policy Assist guests promptly and accurately with questions, complaints or requests Assist in maximizing company revenue by securing reservations and sales using hotel strategies Ensure all guest problems are attended to and resolved within reason and in a timely manner Assist with package or luggage storage and delivery if requested Analyze and organize guest reservations for current day and future arrivals Analyze reservations for special requests, reservation errors and make corrections as needed Answering hotel phones promptly and professionally; route calls properly internally and externally of the hotel; schedule wake-up calls Complete daily checklists, organize paperwork and efficiently print necessary documents Check-in guests securely using all confidentiality, identification and credit policies Understand the operation of the property management system Provide guests general information concerning hotels facilities, functions, local attractions, contact info, directions to and from desired locations Assist with hotel events when in need to assure guest satisfaction Be proficient with property security, key control procedures, as well as fire, flood and weather-related safety procedures Complete all paperwork necessary for front desk operations including but not limited to: registration cards, folios, credit card authorization forms, cash reports, room reports, etc. Maintains cleanliness and order to the front office areas and lobby area Communicates accurate information to other departments such as such as house counts, room status, guest service requirements, work orders, etc. Frequent contact with hotel guests and employees. Contact with vendors and or supplies Receive and sign for packages delivered to hotel Complete any hotel related task requested by direct manager or General manager BENEFITS: 40 hours of paid time off after 90 days of employment. Washington Sick time after 90 days of employment. Medical, Dental & Vision insurance available after 60 days of employment. Hotel Brand travel discounts for employee and friends & family. SCHEDULE REQUIREMENTS: The best candidates will need to have flexible availability to work shifts that vary. This position includes working day shifts, evening shifts and on rare occasion night audit shifts. This position also includes working weekends and holidays. MINIMUM REQUIREMENTS: High School Diploma or equivalent Excellent communication skills ESSENTIAL PHYSICAL FUNCTIONS: Must be able to sit or stand for long periods of time. Must be physically able to occasionally grasp, grip, pull, push, twist, turn and lift boxes, which average around 25-30 pounds each.

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today!

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Pay Rate: $20.17 hourly Benefits 40 hours of paid time off after 90 days of employment. Washington Sick time after 90 days of employment. Medical, Dental & Vision insurance available after 60 days of employment. Hotel Brand travel discounts for employee and friends & family. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Qualifications Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like OnQ or Opera, etc Customer service experience Excellent communication and organizational skills Open availability: Able and available to work for AM, PM and/or overnight. Flexible to work weekends, holidays. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.