Night Auditor
Night auditor job in Portland, OR
Why us?
The Bidwell Hotel is seeking a part-time Night Auditor to join our team in serving guests with creativity and passion!
Work Where You Belong! The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city's shopping, dining, and top attractions including Powell's Bookstore, Multnomah Falls, and Pearl District. Foodies can tour the 100s of restaurants and bars right around the corner along with parks and outdoor spaces. Try our hip High Horse restaurant and bar featuring views of Portland's Theater district and an elevated selection of regionally inspired food and drinks or unwind at our spacious M Club lounge. Each spacious room offers a stunning view of the city, mountains or beautiful West Hills and features state-of-the-art amenities including a 65-inch HDTV and complimentary Wi-Fi. Hotel amenities include refillable water stations on every floor, a fitness center with Peloton bikes and TRX equipment
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
Balance and close all bank ticket codes, daily.
Run night audit final after insuring all revenues are in balance nightly.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Perform the duties of a Front Desk Clerk including express checkouts.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
Accounting background preferred, but not required.
Knowledge/Skills
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of CRT screen.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
Mobility - must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
Paid time off for sick time
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Auto-ApplyNight Auditor-BRAND NEW- Holiday Inn Express- Roseburg
Night auditor job in Roseburg, OR
Job Details Holiday Inn Express Roseburg North - Roseburg, OR None $17.00 - $19.00 Graveyard Front Desk HospitalityDescription
At Mereté, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.
Mereté is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
NIGHT AUDITOR
Associates are paid weekly!
SUMMARY
Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining guest account records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests' accounts, making and confirming reservations, and presenting statements and collecting payments from guests.
ESSENTIAL FUNCTIONS
Review and analyze all adjustments.
Thoroughly understand accounting machine for front office.
Ensure that all charges have been posted to the appropriate guest folio or master account.
Post room tax to each folio or master account.
Ensure that all front office charges and miscellaneous charges and adjustments have been posted and balanced out.
Ensure all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports.
Answer telephone.
Check guests in and out.
Attend mandatory meetings.
Report any unsafe conditions immediately.
Perform any other duties as assigned by supervisor to include cross training.
Regular and reliable attendance and punctuality are essential functions of this position.
Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.
PHYSICAL DESCRIPTION
Constantly standing at the front desk on tile or carpet.
Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist, and neck), and crouching (bending at the knees).
Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
WORKING CONDITIONS
Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
Must adhere to the Hotel's safety standards and procedures.
Exposed to computer printer noise, and telephone noise.
SUCCESS FACTORS
Balances and accounts for all daily cash and charge transactions.
Ability to communicate effectively both written and verbal with the public and other team members.
Follows all appropriate policies and procedures while constantly striving to improve all standards of operations.
Ensure prompt and courteous service to guest to ensure all guest experience is distinctively supreme.
Effectively manage time.
Meets or exceeds productivity standards.
Follow all safety procedures.
Qualifications
Prior cash handling experience and two years customer service experience preferred.
Hotel experience helpful.
May require a valid Driver License with an acceptable driving record.
Experience working with computers and operating keyboards.
Must pass criminal background check.
Night Auditor
Night auditor job in Medford, OR
Job DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.Compensation:
17.00 - 19.00 hourly
Responsibilities:
Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
Ensure all guests feel they are having an exceptional experience at the property
Complete additional bookkeeping, administrative, and accounting procedures as requested
Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
Qualifications:
Outstanding communication skills and excellent customer service skills are required
Requires a flexible schedule that allows for overnight shift hours
Proficiency with computers is required; experience with reservation and accounting software is desired
Diploma or equivalent from high school is required; some college is desired
Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
About Company
At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!
Night Auditor
Night auditor job in Portland, OR
Night Auditor/Front Desk Agent
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a
Night Auditor
for the Hotel de Luxe in Portland, OR.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Benefits package, including industry leading 401K
Promotional opportunities with a growing company
Requirements:
Proven experience as a Night Auditor or in a similar hospitality role
Strong customer service and communication skills
Excellent math and problem-solving abilities
Proficient in Microsoft Office and hotel reservation systems
Detail-oriented with strong multitasking and time management skills
Ability to stay calm and professional under pressure
Available to work overnight shifts
Education & Experience:
High School diploma or equivalent required
Stable work history required
Night Audit Responsibilities
Check in guests, answer phones and take reservations
Respond to guest complaints, requests and emergencies
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Perform additional duties as assigned by the General Manager
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyHotel Night Auditor
Night auditor job in Boise, ID
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Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - NIGHT AUDITOR:
Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay.
A TYPICAL SHIFT:
Review daily transactions and checklists for completion and accuracy.
Ensure all guests are served promptly and courteously.
Apply problem solving skills to resolve guest issues to their satisfaction.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Ensure emergency notification procedures are followed in the event of issues taking place overnight.
Communicate effectively between all shifts and departments.
REQUIREMENTS:
Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.
POTENTIAL CAREER PATH:
Front Desk Supervisor - Front Office Manager or Administrative Assistant
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Auto-ApplyGrove Hotel FULL TIME Front Desk Agent
Night auditor job in Boise, ID
Experts in the art of hospitality, The Grove Hotel and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Front Desk Agent at The Grove Hotel, you'll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience.
Key Responsibilities:
Efficiently manages the operations of the front desk, ensuring minimal time is required for check-in and checkout.
Warmly and professionally welcomes all guests.
Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Treats requests with professionalism, tact, and a courteous manner.
Ensures prompt delivery of final bills to guests.
Ensures the lobby and shared areas are neat and orderly.
Keeps updated knowledge of hotel policies including room rates, discounts, special offerings, and community events.
Maintains knowledge of upcoming events, local area, and hotel offerings.
Performs other related duties as assigned.
Requirements
• Previous experience in hospitality preferred.
• Excellent interpersonal, verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite and industry related software.
• Availability to work weekends and holidays.
Physical Requirements:
• Prolonged periods of standing at front desk and working on a computer.
• Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds
Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities creating memorable experiences through integrity and teamwork.
Salary Description $16 - $18 /hourly DOE
Front Desk Agent
Night auditor job in Boise, ID
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Requirements
• Experience in a hotel or a related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing,
identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic
functions.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos.
Salary Description $16-$18 / Hour
Hotel Front Desk Agent
Night auditor job in Boise, ID
La Quinta Inn & Suites is currently hiring for a full-time Hotel Front Desk Agent to work the swing shift in the Boise Town Square, ID area. We pay our Hotel Front Desk Agents a competitive wage of $15.50-$16.50/hour.
In addition to competitive pay and our supportive company culture, we offer the following benefits:
A 401(k)
Health
Dental
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
ABOUT LA QUINTA INN & SUITES
Hospitality is what we are all about! Our "Here for You" service shines as we ensure our guests feel right at home with several great amenities, including freshly baked cookies every evening. We offer comfortable accommodations and outstanding staff that ensure every stay is memorable - in the best way!
Our employees are at the heart of what we do. We want every team member to feel valued and appreciated. We make that happen by offering flexible schedules, a fun work environment, and generous benefits. Working together is the foundation of our success, and one of the reasons our team loves coming to work here!
DAY-TO-DAY
This full-time position typically works the swing shift.
As a Hotel Front Desk Agent, you are the face of our hotel during the swing shift! You assist with customer service duties such as answering the phone and assisting guests with directions and other questions. You cheerfully greet guests as they walk through the door, always making sure they feel welcome. You also keep the front desk area clean and presentable. Meeting guests and helping them have the best experience possible fills you with great satisfaction!
OUR IDEAL HOTEL FRONT DESK AGENT
Dependable - someone who guests and team members can rely on
Organized - able to effectively prioritize and delegate multiple tasks
Customer service-oriented - has a positive, friendly disposition towards clients and customers
Hospitality-driven - willing to provide top-notch service to everyone
If this sounds like you, keep reading!
REQUIREMENTS FOR A HOTEL FRONT DESK AGENT
Excellent customer service skills
If you meet the above requirements, we need you. Apply today to join our hospitality team full-time!
Location: 83704
Night Auditor l Aloft Portland Airport Hotel at Cascade Station
Night auditor job in Portland, OR
Balance rooms and room inventory daily.
Post and balance charges and settlements in a timely and efficient manner.
Maintain files and reset the systems for next day operations.
Summary of Essential Job Functions
Approach each guest interaction with the mindset of exceeding guest expectations.
Reconcile and complete all daily Front Desk Agents work, run final trial balance to post rooms and close day, provide next day reports for the Front Desk, Housekeeping, Front Office Manager, GM, and Accounting. Run audit reports/journals from the front office system, point of service and the computer.
Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Perform all the duties of a Front Desk Agent as assigned including but not limited to completing the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate.
Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide room keys and hotel information to guests.
Promote the Aloft guest loyalty program providing recognition and benefits to all present members. Describe member benefits to non-members with the goal of enrollment.
Act as the first contact point (MOD) for any guest issues and hotel security on the overnight. Answer all guest calls and delivery of messages on the overnight.
Resolve guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
Listen and extend assistance in order to resolve problems such as insufficient heating or air conditioning, cleanliness, and service, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgment and discretion.
Owning” the desk and desk operations they strive to exceed guest expectations at every opportunity.
Set up fresh coffee in a manner timely to guests with early wake-up calls. Help create an energized environment as a participating member of the Aloft Talent.
Do your part to assure the cleanliness and conditions of the lobby by straightening up after guests. Responsible for communicating larger issues to Refresh (Housekeeping) and Repair (Engineering) for immediate attention.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Required Abilities
Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Communicate well with guests.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.
Night Auditor
Night auditor job in North Bend, OR
We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.
Compensation: $15 - $17
Key Responsibilities:
Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys.
Handle guest requests, concerns, and complaints promptly and professionally.
Process payments and transactions, including room charges, cash, debit, or credit.
Ensure the common area and lobby are clean and presentable.
Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
Maintain front desk supplies and equipment.
Coordinate with housekeeping and maintenance to track room readiness.
Answer guest calls and provide information about the property and local attractions.
Perform administrative duties, including filing and updating records.
Safeguard guest information and handle confidential records with integrity.
Other duties as assigned.
Requirements:
1 year of experience in hospitality and front desk roles.
Strong written and verbal communication skills.
Proficiency in Windows operating systems, spreadsheets, and word processing.
Ability to solve problems and make decisions quickly.
High school diploma or equivalent.
Ability to work independently and handle stressful situations.
Physical Demands:
Regularly required to walk, stand, and use hands to complete tasks.
Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.
Auto-ApplyNight Auditor
Night auditor job in Idaho Falls, ID
Job Details Idaho Falls, ID $14.25 Description
Oversees front desk during the overnight shift and performs the audit of the hotel to provide accurate and timely financial information on the hotel's operational performance for the day.
Our staff prides itself on providing outstanding hospitality to our guests, and our Front Desk team is a significant part of this.
Essential Duties and Responsibilities
The following essential duties may be carried out with or without reasonable accommodation:
Performs all duties of the Front Desk Agent, including:
Receives incoming communications via phone, computer, or other electronic communication and responds appropriately with emphasis on outstanding guest service.
Delivers amenities to guests' rooms.
In the absence of bellperson or housekeeping, handles minor maintenance tasks.
Keeps workspace tidy and guest ready.
Maintains an inventory of vacancies, reservations, and room assignments.
Processes same day reservations, future reservations, and cancellations.
Knows room locations, types of rooms available and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all updates.
Coordinates guest room maintenance work with the maintenance division.
Uses persuasive selling techniques to sell rooms, encourage participation in brand loyalty program, and to promote other hotel services.
Ensures knowledge of daily activities and meetings taking place in the hotel and reports any unusual occurrences to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner and involves management according to their direction on how to handle complaints.
Processes guest check-outs and handles monetary transactions and ensures customers' privacy is maintained.
Maintains a high level of professional appearance and demeanor.
Helps train new employees.
Monitors front desk accounting records daily for discrepancies and resolves variances, escalating as needed.
Compiles information for the hotel's financial records and reports for management.
Prepares the summary of cash, check, and credit card activities.
Posts room charges and room taxes to guest accounts and processes appropriate guest payments, ensuring transaction accuracy.
Verifies all account postings and balances.
Prepares, sets up, and replenishes breakfast offerings for on-time availability and prior to Breakfast Attendant arrival.
Conducts security walk throughout hotel property at least once per shift, or as property requires.
Follows all policies and procedures.
Performs other duties as assigned.
Qualifications
Knowledge, Skills, and Abilities
Ability to compile facts and figures.
Understanding of the basic principles of auditing, balancing, and closing accounts.
Ability to communicate with guests, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
Able to properly secure guest information.
Ability to learn policies and procedures.
Skilled in the use of front office equipment and telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays.
Ability to use common internet services quickly and accurately.
Proficiency in computer keyboarding and general computer literacy.
Problem solving skills. Excellent customer service and de-escalation skills.
Service and customer orientation.
Ability to apply good judgment within defined guidelines and rules.
Able to perform a wide variety of tasks during busy/stressful times.
General knowledge of chemical safety, bloodborne pathogen safety.
Ability to collaborate across departments.
Ability to prioritize competing demands.
Physical ability to stand or remain stationary at front desk for majority of shift.
Sufficient ability to traverse interior of property.
Ability to crouch, bend, and reach to perform tasks.
Ability to lift 25 lbs. with or without assistance.
Education and Experience
High school diploma or equivalent preferred.
Previous hotel front desk experience preferred.
Minimum 18 years old.
License or Certification Required
Must have current food handling licenses/permits or obtain within 14 days of being hired and maintain such licenses/permits.
Night Auditor
Night auditor job in McCall, ID
The Night Audit position ensures that the guests of Shore Lodge and Members of Whitetail are greeted and catered to upon arrival, this position acts as the initial point of contact in the late evenings and early mornings. In addition to customary Front Desk duties, this position performs the functions of Night Audit reporting and closing procedures for the Resort.
STANDARD SPECIFICATIONS:
Frequent weekend and holiday work. Evening/swing shift.
WHAT YOU GET TO DO:
Register guests at Shore Lodge check-in. Assist guests with check in procedure and resort orientation.
Accommodate special requests whenever possible and facilitate amenity requests.
Process accurate reservations from incoming calls.
Complete daily reports, logs, and reporting as necessary.
Ensure lobby and desk area are presentable.
Complete billings at end of guest stays.
Maintain accurate and complete information regarding the local area, hotel, amenities, directions, etc.
Answer multiple phone lines and direct calls resort wide as necessary.
Prepare guest folios, keys, and applicable information for next day arrivals.
Schedule and execute wake up calls upon request.
Process Night Audit reporting and compile a complete packet of the days reports, transactions, and receipts.
Work in a constantly changing work environment and manage stress levels while dealing with paying customers.
Use multiple computer software programs to process guest stays and schedule activities.
Comply with unit cash handling, credit, and check cashing policies and procedures.
Assist dissatisfied guests in both understanding the origin of their discontent and also in the mediation of an acceptable solution.
Provide excellent customer service to guests, Club Members, and fellow employees.
Adhere to Company policies, procedures, and standards.
Act as a liaison with Shore Lodge Security to make sure Resort and guests are safe and secure.
Operate as a command center for night emergency contingencies.
Perform other duties and responsibilities as assigned.
Requirements
WHAT YOU NEED TO BE SUCCESSFUL:
High School Diploma or equivalent Education
Experienced in Microsoft applications, Outlook, Internet Navigation
Ability to multitask while maintaining a high degree of organization and detail
Superior customer service skills and abilities required
Ability to communicate effectively with and receive information from guests and coworkers
Self motivated
Previous Front Desk/Night Audit and Guest Service Experience preferred
Previous lodging software experience preferred
Front Desk Agent
Night auditor job in Hermiston, OR
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a Front Desk Agent for the Travelodge of Hermiston, OR.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Responsibilities
Greet guests and manage check-ins and check-outs
Handle reservations, cancellations, and room assignments
Assist guests with questions, directions, and local recommendations
Address and resolve guest concerns professionally
Maintain accurate guest records and room key inventory
Support front desk operations as needed
Requirements:
Experience with an IHG branded hotel highly desired
Be able to manage time effectively, complete required tasks on time
Knowledge of and ability to operate computer equipment and the reservations system.
Education & Experience:
High School diploma or equivalent required
Stable work history required
Strong understand of Microsoft Office products (Excel, Word, Outlook)
Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you!
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyGuest Service Representative/FT PM Shifts
Night auditor job in Beaverton, OR
As Guest Service Representative, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you!
RESPONSIBILITIES
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
Book guest hotel reservations.
Register guests to the hotel, verifying reservation, personal information and securing payment information.
Answer and route calls as appropriate; take guest messages with accuracy.
Promote the brand loyalty program and provide recognition and benefits to all present members.
Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner.
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
Responsible for cash drawer contents and transactions during shift.
Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
Process all market and retail transactions for the guests.
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
Maintain appropriate market inventory levels, restocking when necessary.
Handle confidential information, including guest records, with a high degree of integrity.
QUALIFICATIONS
High School Graduate or GED required.
Knowledge of front desk operations and procedures, guest services and hotel services.
Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
Able to work independently and desire to participate as part of a team.
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Demonstrate genuine care for customers and employees.
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
Able to work in a fast-paced environment.
BENEFITS
PTO with immediate accrual
Access 50% of your wages prior to payday
Discount program for car rentals, travel, entertainment, etc.
Hotel Discounts Worldwide
Health Insurance
Dental Insurance
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
Employer Sponsored Long-Term Disability Coverage
401(k) with immediate match
Double Time for Holidays Worked
Health Savings Account
Employee Assistance Program (EAP)
Dependent Care FSA
Auto-ApplyFront Desk Agent
Night auditor job in Nampa, ID
Job Description
At TownePlace Suites by Marriott in Nampa, ID, we're looking for a warm, service-oriented part-time Front Desk Agent to join our customer service team. If you thrive in a fast-paced hospitality environment, love creating memorable guest experiences, and want to be part of a trusted Marriott property, this is the right customer service opportunity for you!
WHAT'S THE SCOPE?
This part-time hospitality role offers a pay range of $15.25 - $16.25/hour based on experience.
This is a part-time position with flexible hours, including nights, weekends, and holidays as needed. Whether you're starting your hospitality career or looking for a schedule that works around your life, we'll ensure you're set up for success.
YOUR CONTRIBUTIONS MATTER
As a part-time Front Desk Agent, you will start your day ready to welcome guests and make their stay unforgettable. From the moment they arrive, you'll greet them warmly and professionally, ensuring their check-in is smooth and efficient. Throughout your shift, you will manage reservations, assign rooms, and process payments seamlessly using the hotel's property management system. Guests will rely on you as their go-to resource for any inquiries or concerns, and you'll resolve them promptly with a friendly demeanor. By the end of your shift, you'll leave knowing you've played a key role in creating exceptional guest experiences that reflect Marriott's high standards.
WHAT'S REQUIRED FOR A FRONT DESK AGENT?
Hotel experience (Marriott experience is highly desired)
Strong communication and customer service skills
Proficiency with property management systems and basic computer applications
Ability to work flexible hours, including nights, weekends, and holidays
Friendly and professional demeanor with a knack for handling guest concerns calmly and efficiently
Ability to multitask and thrive in a fast-paced environment
ABOUT US
We're more than just a brand-new extended-stay hotel-we're a family. Our 112-room hotel features in-room kitchens, separate sitting areas, a swimming pool, and a hot tub, offering guests a comfortable home away from home. We're looking for passionate team members to help us make it a success. We pride ourselves on fostering a supportive, family-like environment where hard work is valued and career growth is encouraged. Our full-time employees enjoy a comprehensive benefits package, and you'll have the chance to be part of a rapidly growing area in Nampa near top attractions like the Ford Center, local businesses, and expanding business parks. Join us and be part of something exciting from day one!
JOIN US!
Take the first step toward joining our customer service team at TownePlace Suites! Our 3-minute, mobile-friendly initial application makes it easy to apply today. Don't wait-start your journey in hospitality with us now!
Job Posted by ApplicantPro
Front Desk Agent
Night auditor job in Fort Hall, ID
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The Front Desk Agent is responsible for handling all front line duties while receiving incoming guests and provide guest services. They shall respond to telephone inquiries, Greetings, and incoming reservations while they promote the hotel services and ensuring maximum room revenues. The Front Desk Agent is fully responsible to provide Adequate Customer Service. The Agent will abide by the tasks listed in the Daily Check List outlined with instruction and training for each shift. They will assist in administrative duties as they relate to booking, tracking, charging, handling, and entering room reservations. The Agent will be responsible for entering appropriate data into the PMS and use all significant market segments.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Maintain Confidentiality of propriety and guest information; protect company assets and guest privacy.
Must possess telephone communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Be thoroughly familiar with hotel amenities, room rate promotions, restaurants, surrounding venues, and hotel policy to assist guests with requests for information.
Be responsible for their assigned safety deposit box. Including Daily Cash Deposits and log.
Be responsible for the Daily Check List with accountability.
Be able to practice adequate communication with transactions.
Accurate Cash Counting and compliance with Variance Policy.
Be responsible for all shift reports at shift end and provide accurate pass on.
Perform other reasonable job duties as requested by supervisors.
Ability to work venue/event-driven schedules (including evenings, weekends, and long hours) when needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CERTIFICATES, LICENSE, AND REGISTRATIONS
Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree and Certificates).
Must be able to obtain and maintain in good standing a Driver's License and qualify for Fleet Management coverage on company vehicles.
EDUCATION AND/OR EXPERIENCE
High School Diploma or GED; required. Hospitality Certification, Customer Service Certification, Excellent Phone Etiquette, Online Travel Agent experience, and Bilingual Shoshone Bannock/ Spanish; preferred but not required
High School Diploma or GED with college credits with one (1) to two (2) years' experience preferred. Hospitality Certification, Customer Service Certification, Excellent Phone Etiquette, Online Travel Agent experience, and Bilingual Shoshone Bannock/ Spanish; preferred but not required (G2)
SPECIAL QUALIFICATIONS
Candidate must be a motivated self-starter and strong organizational skills.
SAFETY REQUIREMENTS:
Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
Ability to apply commonsense, understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. Must be able to communicate effectively in person, while on the phone, while using intercom/microphone, and in writing.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is regularly required to talk and hear. The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours), walk, sit, and use hands and fingers, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb, or balance and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a public work environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of the position. The noise level in the work environment is usually moderate.
Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!
We believe in taking care of our team members. Here's what you'll enjoy:
Paid Leave and Holidays:
Generous PTO and vacation days.
Ceremonial leave for cultural events.
Paid holidays to spend with loved ones.
Comprehensive Benefits Package:
Health Insurance: Medical, Dental, Vision, and Prescription.
Life & Disability: Basic Life, AD&D, Short/Long-Term Disability.
Telemedicine: Access to virtual healthcare.
Supplemental Options: FSA, Critical Illness, Accident, Identity Theft Protection, and more.
Retirement Plans: 401K and ROTH options.
Enrollment Info:
Open to full-time employees (30+ hours/week) after probation.
Annual open enrollment period.
Ready to Join Our Team?
Apply now and become a part of the Shoshone-Bannock Casino Hotel family!
Please fill out the attached application and send it to Josephine Tuell at ********************************.
Questions? Call ************ ext. 3041.
Auto-ApplyNight Auditor
Night auditor job in Hood River, OR
Night Auditor Reports To: Front Office Supervisor
Responsible for guest satisfaction by providing professional, friendly and efficient service.
Takes guestroom reservations, checks guests in and out of hotel, operates telephone switchboard, perform cashiering duties and night audit procedures. Acts as “salesperson” for individual room reservations, with goal of achieving highest overall occupancies at highest possible rates.
Supervision Received:
Supervision is received from the Front Office Supervisor.
Essential Functions:
Front Office Agent
Ensures that all guests are greeted and offered friendly and professional service in a timely fashion.
Performs registering guests into the hotel and assigning appropriate room.
Provides a detailed explanation of all hotel facilities and amenities.
Take guest and their luggage to and from their room.
Communicates check-in and check-out status to housekeeping department.
Pre-assign room for special requests.
Deliver messages and/or packages to meeting and guest rooms.
Check guests out of hotel upon departure accurately following prescribed checkout procedure.
Maintains organized, accurate reservation system for individual and group room bookings.
Performs cashiering duties.
Answer switchboard promptly and courteously. Route calls appropriately.
Handle guest messages and mail.
Must pass on information necessary to the next shift.
Maintains cleanliness of workplace.
Obtains form of payment for all registered guests. Approval codes on all credit cards and personal checks
Prepares and resolves discrepancy report each afternoon by comparing to housekeeping report with the front desk rack.
Post advance deposits.
Maintains phone rack for accurate listing of hotel guests.
Relocate guests we are unable to accommodate.
Knows all aspects of the hotel; i.e. guestroom locations, type of room and views, rates, available packages and information on the restaurant and lounge.
File check out registration cards and folios.
Conduct personal behavior in a mature, professional, business manner when representing The Columbia Gorge Hotel.
Log all individual and group reservations to maintain accurate counts of rooms sold by night
Communicates with sales department to ensure proper handling of group bookings
Maintains availability board as necessary (4 months out) to insure maximum occupancies (not to exceed 100%) at highest rate possible
Block rooms to satisfy individual and group room requests
Control rooms inventory
Complies with all policies and procedures set forth by The Columbia Gorge Hotel Employee Handbook
Responsible for a predetermined dollar amount issued as a bank
Cashing in and out
Shift balancing
Posting of all charges on micros
Post of room and tax
Shift checklist
Additional Night Audit Agent Functions
Maintain accuracy of all cash and credit transactions performed during shift. Responsible for reconciling accounts and cashing out at close of shift. Is personally responsible for security of assigned cash bank at all times.
Prepares appropriate reports/lists for the front office and other departments before the computer system is brought down.
Separates and totals all checks from each outlet according to their receivables type.
Account for and verifies every check posted in our Micros system from the outlet. Research any checks that may be missing. Clear “2” out Micros at end of audit.
Previews all room charges to post in comparison to the numerical registration file. Performs credit check report and increases any credit amounts with credit card approvals if necessary.
Downloads credit card verification machines at the front desk.
Prints the guest registration card for the next day arrivals.
Balances all transactions from all the outlets, front office and the cashiers. Completes the food and beverage reconciliation to be included with all other night audit work.
After all revenue areas are balanced, programs the computer system to close for the day and all figures are to be summarized. Once the computer is finished, the morning reports are printed.
Performs night audit functions as prescribed in the HIS night audit menu as well as on the “night audit checklist”. Finishes the day's work to start a new day. Balances all hotel areas and prints respective reports.
Secondary Functions:
Performs all other duties as assigned
Qualifications:
High school diploma or GED
Ability to work well under pressure
Ability to maintain a professional appearance at all times
Ability to work as part of a team
Ability to work with a minimum of supervision
Ability to handle many tasks at one time
Ability to read and follow both verbal and written instruction
Ability to communicate effectively
Prior cash handling experience
Basis math skills
Flexible, able to work any days any shifts and any hours
Working Conditions:
This position requires the ability to perform those activities necessary to complete the essential functions of the job, either with or without reasonable accommodation.
Walking: 10%
Standing: 45%*
Sitting: 35%*
Bending: 5%
Lifting: 5% / up to 50 lbs.
100%
Auto-ApplyPart Time Guest Service Agent - Limelight Ketchum - Winter
Night auditor job in Ketchum, ID
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.
Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (coming fall 2025); Ketchum, Idaho; and Mammoth, California (coming by the end of 2025).
For more information, visit *********************** or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the *********************************, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.
Position Summary
The Guest Service Agent drives guests to and from various local locations per requests from various hotel departments. This position assists and supports the front desk as needed. This position reports to the Front Office Manager.
Job Posting Deadline
Applications for this position will be accepted until December 14, 2025.
Essential Job Functions/Key Responsibilities
* Pick up and deliver guests to various local locations as scheduled by the Front Desk
* Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests
* Know about all daily hotel functions, locations, and times for appropriate guest direction
* Maintain constant communication with Front Desk for itinerary changes and guest requests
* Check inside and out of vehicles for cleanliness
* Clean inside and outside of vehicles when needed
* Check all essential fluids including oil and brake fluid and check the tire pressure
* Report any problems with the vehicles to Front Office Manager
* Follow baggage tagging procedures and ski storage procedures
* Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
* Maintain a high standard of cleanliness in the Lobby and Luggage storeroom
* Fill out vehicle maintenance checklists as directed
* Report all accidents accurately filling out incident reports immediately
* Assist Front Desk in locating lost baggage through airlines and guest services desk at airport
* Other duties as assigned
Qualifications
Education & Experience Requirements
* Must be over 18 years of age
* A valid driver's license is required
* One year of guest/ customer service skills preferred
Knowledge, Skills & Abilities
* Knowledge of hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
* Knowledge of product or service (example retail product, food & beverage products)
* Knowledge of company policies and procedures
* Proficiency in communicating clearly both verbally and in writing to team members and customers
* Ability to work in collaboration with others to achieve team goals
* Assist in emergency and security procedures as directed by management
* Ability to maintain the cleanliness of work area
* Ability to engage with customers in a positive and helpful manner
* Ability to always drive safely
Additional Information
Work Environment & Physical Demands
* Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend
* Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces
* Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits
This position is classified as a seasonal part-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
* Paid Time Off Programs
* Paid Leave Programs
* Employee Ski Pass
* Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at ************.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit ***************************************************
Aspen One participates in E-Verify.
E-Verify & Right to Work Poster
Lodging Front Desk Agent - 25-26 Winter Season
Night auditor job in Sandpoint, ID
Seasonal (Seasonal) Thanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun! With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference!PERKS & BENEFITS:
Free Ikon Pass for all eligible employees
Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
Employee housing available in Sandpoint area
Onsite employee childcare available (limited space)
Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
Generous discounts on outdoor gear, apparel, food, lodging, etc.
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
401k plan with generous employer match
Paid parental leave of up to 6 weeks for eligible employees
Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
Pro-deal pricing on equipment from top outdoor brands
Bereavement pay
Employee transportation available
Discounted tuition with partner online university for all Alterra Mountain Company employees to further education
Employment Status: Full Time or Part Time Seasonal
Wage Range: $16.00 to 17.50/hour
Minimum Age: 18
Background Check Required: No
Driver Verification Required: No
Position Summary:
The Front Desk Associate serves as the first point of contact for guests, providing a warm and welcoming experience. Responsibilities include greeting guests, handling inquiries and complaints, promoting resort amenities through suggestive selling, and efficiently managing reservations and check-in/check-out procedures. The role involves operating office equipment, processing payments, maintaining security protocols, and completing necessary administrative tasks. Flexibility is required for varied shifts, including mornings, evenings, weekends, and holidays.
Essential Functions and Major Responsibilities:
Greet guests face to face as well as via phone
Operate the phone switchboard, transferring calls and responding to inquires
Use computer system to check guests in/out and assist with making reservations
Accurately and efficiently collect revenues from room rentals and other purchases.
Provide directions and activity suggestions
Utilize systems such as SMS/Onity/Lynx for front desk operations
Provide security for guests by controlling room keys
Verify cash banks, making safe cash drops, preparing cash reports, and processing credit card verification procedures.
Secondary Responsibilities:
Assist guests with luggage
Housekeeping room turnovers
Other duties as assigned
Specific Job Skills:
License/Certifications- Drivers license preferred
Technical- Basic computer skills necessary. Will use systems such as SMS, Onity and Lynx. Also will utilize Microsoft Office programs such as Excel and Word.
Physical Capabilities- Some lifting required ~25+lbs, standing for long periods of time (up to 10 hours)
Additional- Ability to maintain a calm demeanor even while receiving guest complaints
Education/Related Experience:
Minimum education required- High school diploma/GED preferred
Minimum time in related position- Preferred one year in customer service position
Auto-ApplyOxford Suites Pendleton - Guest Experience Representative
Night auditor job in Pendleton, OR
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At Oxford Collection of Hotels, we don't just provide jobs-we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.
We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.
What We Offer:
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties-because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities
Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!
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The Front Desk Agent is responsible for providing each guests exceptional customer service and creating an excellent first impression and a lasting and memorable experience for each guest of the Oxford Collection of hotels. Focusing on sharing the Oxford Hospitality Fundamentals at every encounter.
ESSENTIAL DUTIES & RESPONSIBILITIES: Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner while upholding the Oxford Collection of hotels standards and culture.
Guest Services (80%):
Assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed, while providing positive guests experiences
Complete the registration process, confirming pertinent information in accordance to established guidelines.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Provide information about the hotel, rooms, amenities, packages and promotions in addition to local area offerings and events
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
Maintain confidentiality of all guests and hotel information
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
Resolve guest issues using Oxford Guest Recovery method
Resolve discrepancies on the room status report with Housekeeping
Promptly answer the telephone using positive and clear communication. Input messages into the computer
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Be knowledgeable about and able to respond to emergency situations
Report any maintenance repairs needed immediately to their supervisor or property management team
Administration (10%):
Generate and print daily and weekly reports
Resolve system discrepancies such as the room status report with Housekeeping, inventory oversell balancing, and guest balances.
Assist with sales or other administrative tasks as assigned including group rooming lists, proactive guest communication, and website audits.
Complete daily activity log with pertinent shift information
Complete guest incident reports and relay guest incidents to supervisor and property management team
Access and accurately input information using a computer system and provided software
Other (10%):
May be required to drive the hotel shuttle or vehicle's
This position may be trained for Night Audit coverage
Adhere to attendance policies and maintain regular availability for scheduled shifts
Other hotel related duties as assigned
Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.
CORE SKILLS AND VALUES:
Adaptability/Flexibility - Maintains focus and a positive attitude amidst change or under pressure
Company Character - Supports company vision and values
Customer Focus - Builds positive and fruitful customer relationships
Detail Orientation - Is accurate and methodical with details and/or numbers
Ethics Integrity Values - Ably builds trust and is widely trusted
Interpersonal Communication - Relates well with people verbally and in written form
Stress Management - Functions well under stress
Team Orientation - Works cooperatively with others, establishes rapport, and is organizationally sensitive
PREFERRED EDUCATION & EXPERIENCE:
Education: High School Diploma or GED preferred.
Experience: Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided.
Familiarity with basic computer applications such as Microsoft Office is advantageous.
Any previous experience in a front desk, reception, or related role is a plus but not mandatory.
JOB REQUIREMENTS
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Regular and reliable attendance
PHYSICAL REQUIREMENTS
Must be able to stand on feet throughout the day;
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs
Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.
Auto-Apply