Night Auditor jobs in Burnsville, MN

NIGHT AUDITOR is non-exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities. While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. WHO YOU ARE You are a self-professed night owl, preferring to work in the evenings vs. waking up for a standard nine to five job. You enjoy the rush of meeting and connecting with guests and staff from all different spaces and places, yet you also get energized by getting some solo time to run reports and set the AM team and guests up for success. You are genuine, hospitable and warm in nature. You obsess over the details, knowing that being detail oriented in your work is a way to show care to the guest and your team. You are passionate about the experience of the guest, whether they stop by at 7:00 am or 12:00 am. You strive to create an experience that surprises and inspires. You relish the opportunity to be entrusted with being the face of the hotel during the overnight hours. THE ROLE The Night Auditor owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The Night Auditor serves as an exquisite host and help for guests during the overnight hours. The Night Auditor knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience. When guests are not around, they work on the behind the scenes running reports and balancing accounts to make sure the technical side of the operation goes smoothly and that each day is closed properly on the financial and reporting side. To round out their day, the Night Auditor prepares the day for early rising guests, ensuring that folios have been sent and that the hotel's locally roasted coffee is set out to welcome guests to the morning. WHAT YOU WILL DO * Understand guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch * Assist guests with check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner * Interact with guests in the lobby * Ensure the lobby and public spaces remain neat and tidy * Provide recognition to repeat guests * Maintain and adhere to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily * Posts room charges and taxes to guest accounts * Post charges to the guest accounts that have not been posted or were incurred on the night audit shift * Transfer charges and deposits to master accounts * Checks to see that all charges are assigned to the appropriate departments * Verify that all transactions performed at the front desk are supported by appropriate documentation and signatures as necessary and that they have been correctly posted and allocated in to PMS system * Verify that all charges posted from the POS Software had reached the correct guest folios and that nothing is missing * Verify all account postings and balances * Verify that room rates are correct and post those rates to guest accounts * Monitor the current status of coupon, discount and other promotional programs * Tracks room revenues, occupancy percentages and other front office statistics * Prepare a summary of cash, check and credit card activities * Check figures, postings and documents for accuracy * Record, store, access and/or analyze computerized financial information * Follow the end of day/night audit checklist * Demonstrate complete knowledge of emergency procedures * Balance the day's charges, making corrections as necessary * Performs wake-up calls * Run end of day process in property management software (PMS). * Understand principles of auditing, balancing and closing out accounts * Know how to operate PMS and other front office equipment * Respond to guest needs, special requests and complaints, alerting the appropriate manager(s) as needed * Report any guest issues to Hotel Management * Complete all incident reports from the overnight hours in a timely manner and report up to all required channels * Handle all guest issues with care, utilizing the Aparium service basics WHAT YOU WILL NEED * Passion for the people, place and culture of our community * Strong reading, writing and oral proficiency in the English language * Minimum of (1) one year of experience in a Guest Services is preferred * Intermediate computer skills with needed experience in working within Microsoft Excel, Word, POS's, etc. * Ability to work at a computer for a majority of an eight hour shift * Ability to lift to 50 lbs. for handling guest luggage * Ability to push or pull a cart carrying up to 150 lbs. * Ability to stand or walk up to 100% of an eight hour shift * Ability to work in a dog-friendly work environment * Ability to consistently work Sunday through Thursday 11:00 pm - 7:00 am WHAT'S IN IT FOR YOU Pay Rate: $19.00 per hour Paid Vacation, Sick Time and Holidays Strong sense of belonging through diversity, equity, and inclusion Greatly discounted room rates for Aparium properties for you and your out-of-town guests As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable part-time Night Audit for the Wyndham Bloomington - Mall of America, Bloomington, MN. Night Auditor (Overnight Shift 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

3rd Shift Guest Service Representative/Night Auditor The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. If you are a night owl, hard-working, have a positive -can do attitude and strive to deliver exceptional customer service each day, we welcome for you to join our team. Must be available weekends and holidays. The primary responsibility of our Overnight (11pm-7am) Guest Service Representative/Night Auditor is to reconcile and balance all accounts for the hotel on a daily basis, as well as to deliver excellent customer service while interacting with guests during the check-in and check-out procedure The essential functions of the Night Auditor position include: * Assume the position of the Manager on Duty * Update all files and reset the system for the following day activity * Supervisor the outside security company if necessary * Welcome guest to the hotel and perform the check-in process * Thank guests and perform the check-out process * Answer all incoming and in-house phone calls * Assist callers with making and/or changing reservations * Assist all guests as necessary to ensure a positive experience * Perform routine daily tasks * Ability to work while standing for extended periods of time. Requirements Candidates must possess the following knowledge, skills, and abilities: * Great attention to detail * Thorough organizational skills, proficient in accomplishing all tasks * Considerable knowledge of computer systems for registration, reservations and backup systems * Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels * Ability to read, write, speak and understand the English language to communicate with employees and guests * Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts Education/Experience * Comparable hotel size and scope of experience preferred Benefits include PTO, bonus program, room discounts and more!

3rd Shift Guest Service Representative/Night Auditor The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. If you are a night owl, hard-working, have a positive -can do attitude and strive to deliver exceptional customer service each day, we welcome for you to join our team. Must be available weekends and holidays. The primary responsibility of our Overnight (11pm-7am) Guest Service Representative/Night Auditor is to reconcile and balance all accounts for the hotel on a daily basis, as well as to deliver excellent customer service while interacting with guests during the check-in and check-out procedure The essential functions of the Night Auditor position include: Assume the position of the Manager on Duty Update all files and reset the system for the following day activity Supervisor the outside security company if necessary Welcome guest to the hotel and perform the check-in process Thank guests and perform the check-out process Answer all incoming and in-house phone calls Assist callers with making and/or changing reservations Assist all guests as necessary to ensure a positive experience Perform routine daily tasks Ability to work while standing for extended periods of time. Requirements Candidates must possess the following knowledge, skills, and abilities: Great attention to detail Thorough organizational skills, proficient in accomplishing all tasks Considerable knowledge of computer systems for registration, reservations and backup systems Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels Ability to read, write, speak and understand the English language to communicate with employees and guests Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts Education/Experience Comparable hotel size and scope of experience preferred Benefits include PTO, bonus program, room discounts and more!

Methodist Hospital is seeking an experienced customer service professional to work in an on call position as a Guest Services Representative. As a Guest Services Representative you will work cooperatively with all hospital departments and clinics to deliver optimal service to patients, families, and guests with minimal supervision. To serve as a central point of contact by greeting and assisting all individuals entering the hospital to ensure the finest in hospitality and service is consistently provided from entry to exit. *Act as the primary resource for other hospital staff and to perform related duties as assigned. Enhances Methodist Hospital's customer service image by addressing the broad spectrum of needs, and/or concern and completes this in a professional, friendly, and efficient manner. Work Schedule: FTE 0.6, 24 hours weekly, start times vary, every other weekend. Required Qualifications: FTE 0.0, 0 hours per week, Casual/On-Call, day/evening shift, must pick up 2 days minimum per month. 1 year of experience in a customer service, patient care or guest service role. Preferred Qualifications: Experience in a healthcare setting, security, law enforcement, or behavioral health. Same Posting Description for Internal and External Candidates

SUMMARY SCOPE OF ROLE Reconcile and post daily revenue activity. Ensure accuracy and auditing of the daily Property Management System postings and transactions. MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS High school or equivalent education required. One to two years in a Front Office or Accounting position. ESSENTIAL FUNCTIONS & RESPONSIBILITES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: 20% Reconcile and complete all daily front desk agents' work. 20% Complete Nightly Audit process and ensure accuracy, distribute the reports to the necessary management representatives. 20% Run necessary reports, compile, audit and organize for record keeping. Accurately post all sub department revenues. 20% Provide next day reports for Front Office, Housekeeping, Sales, and Corporate Office as required. 20% Perform duties of front desk agent as assigned. ADDITIONAL JOB FUNCTIONS Answer calls incoming to hotel and hotel guests. Assist guests with calls, reservation and messages. Act as the responsible Night Manager and in emergency situations, act with integrity on behalf of the hotel, management and company. KEYS TO SUCCESS IN THIS ROLE INCLUDE Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities. EXPECTED HOURS OF WORK HOURS This is an hourly position and will be scheduled based on operational need/coverage. SUPERVISORY RESPONSIBILITIES The Night Auditor directly to the Front Office Manager and has limited scope of supervisory responsibilities based on function of position. PHYSICAL REQUIREMENTS Ability to lift to 50lbs, clearly verbally communicate with employees and public. speak, hear, see, read, write, type, dial, reach, and bend. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Job Details The Westin Edina Galleria - Edina, MN Full Time High School or Equivalent $17.00 Hourly None AM/PM Hospitality - HotelDescription BENEFITS Medical Dental Vision Pet Insurance Employer paid Life/STD/LTD Fully vested 401k Employee Assistance Program PTO Holiday Pay (Hourly) Recognition Program Volunteer Initiatives Marriott Hotel Travel Discounts Tuition Reimbursement Program POSITION OVERVIEW The Guest Services Agent is responsible for servicing guest needs before, during, and after their stay. They must be knowledgeable of all activities and areas inside of the hotel and in the surrounding area. The Guest Services Agent is responsible for the immediate needs of each guest with follow-through attention throughout their stay in an effort to provide an elevated stay to maintain the highest level of guest satisfaction. DUTIES AND RESPONSIBILITIES Perform all Front Office assigned functions to prepare and execute the ideal experience to guests. Anticipate guests' needs and respond promptly and acknowledge all guests, however busy and regardless of time of day. Responsible for the check-in/check-out of all guests. Maintain the highest quality database of guest history, preferences, and information. Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures. Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction. Be knowledgeable of the Hotel and surrounding area. Stay current with hotel procedures by attending each pre-shift and departmental meeting set. Ensure standards are maintained at the highest level. Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores. Maintain confidentiality of guest information and pertinent hotel data. Keep work area and public areas neat and tidy at all times. Maintain a professional and personable appearance at all times, according to hotel standards. Successfully achieve the hotel's core values of ownership, innovation, craft, respect, and community. All other duties as requested. Qualifications QUALIFICATIONS Minimum two years' experience in a Guest Services position with a full-service hotel. Must have High School diploma or the equivalent. Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement. Ability to work effectively with co-workers as part of a team and with minimal supervision. Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms. Good reading, writing, and oral proficiency in the English language. Flexibility to work a varied schedule, which may include weekends and holidays. Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance. Ability to stand and for entire shift. Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position. We are an equal opportunity employer and value diversity. All employment decisions are decided on the basis of qualifications, merit, and business need.

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals. The targeted hiring range for this position is $13.85 - $17.98 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process. Our benefits package for part-time employees includes a 401(k) match, employee discounts and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching, all designed to support your health and financial security. Job Description As the first impression of the St. James Hotel, we are seeking Guest Service Representatives to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests, answer guest calls, make reservations, process the days room receipts, credit cards and process and complete the setup for the next day’s business. Essential Duties: Anticipate and respond to guest needs and questions in a friendly and positive manner. Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests. Drive sales and maximize revenue by up-selling rooms and amenities. Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations. Monitor room availability, follow restrictions, and all booking policies and procedures. Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Follow proper selling techniques and ensure strategies are utilized to maximize room revenues. Knowledgeable of hotel emergency procedures. Verify Room Cards and Balance Room Folio’s. Responsible for processing of the Hotel’s Day Closing activities and processes, Process and distribution of the Daily Report. Provide Security walk-through’s along with locking and unlocking of the outside doors. Processing of Gift Cards and mailing out to guests as needed. Compiles records and reports. Qualifications One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience. A minimum of 1-2 years of hotel front desk experience. Experience with a Property Management System. Ability to work a flexible schedule including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience; Strong verbal and interpersonal skills; Work well both independently and as part of a team; Strong attention to detail; Commitment to exceptional guest service; Ability to maintain a positive, friendly and professional demeanor when handling all situations; Comfortable working in a fast-paced environment and possess strong multi-tasking abilities; Ability to work with little direct supervision; Ideally but not required, bi-lingual or multi-lingual. Additional Information The St. James Hotel is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact ********************************* or call ************. Please view Equal Employment Opportunity Posters provided by OFCCP at ************************************************************** All offers of employment are contingent on satisfactory results of a background check and drug screen. Red Wing Shoe Company, Inc. is a drug-free workplace. Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

PURPOSE: To act as an ambassador of Mall of America and provide solutions and support to guests so they have a positive experience in and around the Mall. ESSENTIAL DUTIES AND RESPONSIBLITIES: * Provide all callers and visitors to the guest service locations with prompt and courteous service. * Greet guests in a professional manner, uncover the guests' needs, and problem solve with them. * Assist guests with equipment rentals, Mall directions, and general questions about Mall of America. * Assist guests with trip planning, including giving guidance about the Mall and surrounding area. * Utilize all resources available to fully resolve guests' concerns. * Able to accurately perform cash handling procedures, including returns and other transactions, on Mall of America point of sale systems. * Assist guests in-person at desks, on the phone, and online chat. * Actively listen and respond to guest concerns while maintaining a professional and calm demeanor. * Communicate clearly while working in a team environment. * Ensure overall cleanliness and safety of the work area, equipment, and rentals. * Follow Mall of America procedure to properly catalog and organize lost and found items. * Switch and reprioritize tasks based on guest and business need. * Persistently troubleshoot and problem solve while working on difficult tasks. * Cross train with other Mall departments and regularly be assigned to assist as needed. * Work a flexible shift, holidays, events, weekends, and high demand days. * Other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: * Must be at least 16 years of age. * Outstanding guest service skills. * Excellent listening and written and verbal communication skills. * Previous guest service experience preferred. * Previous cash handling experience preferred. * Strong drive to provide excellent guest experiences and promote MOA LOVE! moments. * Proficiency in Microsoft Office Suite. * Basic computer literacy skills. * Able to adapt to varying situations on a day-to-day basis. PHYSICAL JOB REQUIREMENTS: While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include frequent close vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli. Team member must be able to look at and focus on computer screens for extended periods of time. * Walk: Occasionally, about 50% of the time * Stand: Frequently, about 75% of the time * Sit: Infrequently, about 25% of the time * Bend/Stoop: Occasionally, about 50% of the time * Kneel/Squat: Infrequently, about 25% of the time * Reach Above Shoulders: Infrequently, about 25% of the time * Lift: Infrequently, about 25% of the time * Push/Pull: Occasionally, about 50% of the time * Twist: Infrequently, about 25% of the time * Move: Occasionally, about 50% of the time * Carry, up to 15lb: Infrequently, about 25% of the time * Dexterity: Continuously, about 90% of the time * Use of at least one hand Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law. Starting pay: $15.50

About Us Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We're an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we're the perfect complement to time spent in the Twin Cities! Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. This position is set up to cover a few shifts per week - a Sunday AM shift plus a potential for a few other shifts as based on union seniority and hotel needs. Essential Duties and Responsibilities • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. • Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. • Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. • Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. • Comply with attendance rules and be available to work on a regular basis. • Perform any other job-related duties as assigned. Qualifications and Skills Education and Experience • High School Diploma or equivalent required, and college degree preferred. • Hotel experience preferred. Knowledge, Skills and Abilities • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. • Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. • Ability to access and accurately input information using a moderately complex computer system. • Ability to observe and detect signs of emergency situations. • Ability to establish and maintain effective working relationships with associates, customers and patrons. • Effective verbal and written communication skills. • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $19.88 - $19.88 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

At Crescent Hotels & Resorts, we're a team of hospitality professionals who take great pride in the exceptional experiences we create for our guests. But even more than that, we recognize that our Associates are the true stars of everything we do! We understand what it means to be part of something special. We encourage you to bring your authentic self to work every day, and we'll celebrate your uniqueness and support you as you thrive in your career journey. From our health and wellness programs to top-tier learning and development opportunities, and travel discounts that fuel your inner explorer, we're dedicated to providing what YOU need. We're excited for you to begin your journey with us-where You Belong, We Care, and Shine Bright. The Sheraton St Paul/Woodbury is looking for our next great team members to join us on our Front Office Team. We are committed to providing you with: Highly competitive wages. An exceptional benefit plan for eligible associates & your family members. 401K matching program for eligible associates. Flexible scheduling allows you to focus on what is important to you. Hotel Room Discounts at Marriott Brand properties Worldwide and with our Crescent managed properties in North America for you & your family members. As a Front Desk Agent, you will play a key role in greeting and registering guests, as well as checking them out, all while contributing to the hotel's mission of delivering outstanding guest service and financial success. You will be responsible for completing the following tasks to the highest standards: Greet guests and complete the registration process, which includes: Inputting and retrieving information from the computer Confirming guest information and room rates Assigning rooms and coding electronic keys Assist guests with check-out by: Ensuring rooms and services are accurately accounted for Using the point-of-sale system Handling money, processing credit/debit cards, accepting various forms of payment Converting foreign currency, making change, and processing gift certificates and cards Demonstrate thorough knowledge of hotel information, such as: Room categories, rates, packages, promotions Local area details and general product knowledge Answering guest inquiries and providing assistance Use up-selling techniques to promote hotel services and facilities, aiming to maximize room occupancy. Respond to guest inquiries and requests, resolving issues in a friendly and efficient manner. Handle guest complaints by conducting research, negotiating solutions, and ensuring guest satisfaction. Concierge lounge Greet guests Creating a 5 star experience Serving snacks/beverages Does this sound like you? You have prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have team spirit. Marriott brand experience a plus. Our Differences Are What Make Us Great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talents to strengthen our culture. Apply now to join this exciting team and start your journey with us!

Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Hotel Pet Solutions is a growing, multiple award-winning and pet companylooking for enthusiastic and energized candidates who enjoy working with both dogs and people to be a part of our strong team environment. We offer competitive compensation and training in addition to a fun work environment with great learning, growth and advancement opportunity. Previous customer service experience is a plus and must be able to work flexible hours including weekends.We are looking for people who like to work in a strong team environment with good communication skills, some administrative experience, and a great attitude!We offer competitive compensation and training in addition to a fun work environment with great learning, growth and advancement opportunity. Some of our front desk responsibilities include: making reservations, checking guests in and out of our different services (daycare, boarding, grooming), retail transactions, checking vaccinations, giving tours and other administrative duties. Scheduled hours will fluctuate based on our operating hours. Front Desk team members may also have the opportunity to cross-train in dog care. This position is very active and requires standing, walking, bending, stooping and cleaning. We offer competitive compensation and training in addition to a fun work environment with great learning, growth and advancement opportunity. Prefer individuals that have worked in a consumer or service environment and have schedule flexibility including holidays. Pet/dog experience is a plus and individuals seeking a career in the veterinarian, pet and/or animal related industry is helpful. Visit ********************** to learn more about our services.

About Maple Grove, MN Maple Grove is a forward thinking, thriving community in the northwest suburbs of the Twin Cities metropolitan area. We are home to over 70,000 residents with a projected population of 90,000 by 2040 with 2,500 acres of undeveloped land. The City of Maple Grove is proud to employ over 250 benefit-earning employees, 500+ part-time, casual, temporary, seasonal employees, and 100 paid-on-call firefighters to staff our many departments. We provide public safety, public works, community and economic development, parks & recreation and many other important public services to a growing community. NATURE OF WORK The Maple Grove Community Center is seeking applicants for a Guest Service who is responsible for delivering exceptional customer service for the Community Center patrons while developing positive working environment with the public and employees. Duties require general clerical skills including computer data entry, answering incoming phone calls, collecting admission fees, and directing visitors to appropriate locations of the building. HOURS Part-time hours, 10 - 20 hours/week, evenings and weekends. ESSENTIAL JOB DUTIES * Receives payments for fees, rings up fees in the cash register and gives out change. * Provide a balanced cash drawer after shift, including a daily deposit and start-up. * Operate RecTrac at a proficient level to manage memberships, room rentals and activity registration. * Receives and routes telephones calls on phone system with multiple lines, takes incoming messages and distributes promptly and in a courteous manner at all times. * Greets and refers visitors to proper persons or areas. * Ability to de-escalate conflict and deal with diverse clientele. * Accepts mail-in registration for participants in recreational programs, activities, classes and lessons at front counter and follows established procedures to process registrations. * Assists persons in completing forms or applications that require standard information. * Provides general information and answers routine questions to explain general services, programs and procedures. * Prepare daily documents and signs for building staff to use in setting up rental spaces. * Operates photocopy machine, facsimile and other necessary office equipment. * Assists in sending out various mailings and collection of materials and equipment processes deliveries. * Make inquiries on computer terminal on a back-up basis. * Operates computer and pass validations (I.D.) systems. * Retrieve and return rental inquiries by phone, in-person, or online. * Other duties as assigned by the Facility Coordinator, Receptionist, or Community Center Manager. MINIMUM REQUIREMENTS * Must be 16 years of age or older. * Ability to life 25 lbs or more. PREFERRED QUALIFICATIONS * High School Diploma or General Education Development Certificate (GED). * Post-secondary training for an office environment. * Previous customer service experience in a diverse, high-traffic environment. * Previous computer or cash experience is desired. * Previous clerical and multi-line phone experience desired. ABILITY * To develop positive working relationships with the public and fellow employees. * To work under pressure and remain calm and pleasant under stressful situations. * To operate a cash register and use simple math skills. * Willingness to learn effective sales techniques. * To work in a moderately noisy environment. * To observe the public in corridors and front area. * To be flexible and cooperative with work schedule. * To operate or learn to operate various office equipment and personal computers. * To help the general public in person or on the phone.

Job DescriptionSalary: 15 Holiday Inn Express & Suites Hudson, WI The Holiday Inn Express and Suites was built in 2019 and opened late 2019. Very new and very clean hotel. We have an experienced management team. This hotel has a wonderful team of employees that truly enjoy working together. If you are looking for a great working environment this, is it. Hudson is a wonderful community with great guest. Become part of the team at the Holiday Inn Express and suites in Hudson. We also like to cross train. Looking for 2 or 3 days a week.

Lino Lakes Guest Services Representative The Guest Services Representative position plays an active role in working with members and guests of the Rookery Activity Center. This position will be responsible for enrolling new members, cash handling, answering questions, directing members and guests, enforcing policies and maintaining a clean and safe space. Apply and learn more: **************************************************

About Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality . We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in. Welcome to Hampton Inn & Suites Lino Lakes! We are so glad you are considering us as your future workplace! At Hampton Inn & Suites we have 112 rooms, a fitness center, meeting rooms, a game room, a sauna, and an indoor pool. We are located within reach of I-35W, Twin Cities, Rice Creek Chain of Lakes Regional Park Reserve, and Chamonix Golf Course all from the comfort of Lino Lakes, Minnesota. About the Role: Guest Service Representatives are our Directors of First Impressions. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives become the go-to person for our guests--asking directions to their room, where to go for dinner, what attractions to visit, directions to the closest car wash, and how about some extra towels and a late checkout? Guest Service Representatives often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc.. Guest Service Representatives must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with. In this role, you may be asked to shuttle guests to/from the Duluth Airport or a local restaurant during a shift. About You: A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. Possession of a valid driver's license and evidence of insurability. Your driving record that is acceptable per our current insurance carrier guidelines. What You Gain: You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guestsduring the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. QUALIFICATIONS: Previous customer service experience. Excellent computer and typing skills are required. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,sexual orientation, gender identity, disability or protected veteran status.

Job Details Elliot Park Hotel - Minneapolis, MN Full Time High School or Equivalent $18.00 Hourly None AM/PM Hospitality - HotelDescription BENEFITS Medical Dental Vision Pet Insurance Employer paid Life/STD/LTD Fully vested 401k Employee Assistance Program PTO Holiday Pay (Hourly) Recognition Program Volunteer Initiatives Marriott Hotel Travel Discounts Tuition Reimbursement Program POSITION OVERVIEW The Guest Services Agent is responsible for servicing guest needs before, during, and after their stay. They must be knowledgeable of all activities and areas inside of the hotel and in the surrounding area. The Guest Services Agent is responsible for the immediate needs of each guest with follow-through attention throughout their stay in an effort to provide an elevated stay to maintain the highest level of guest satisfaction. DUTIES AND RESPONSIBILITIES Perform all Front Office assigned functions to prepare and execute the ideal experience to guests. Anticipate guests' needs and respond promptly and acknowledge all guests, however busy and regardless of time of day. Responsible for the check-in/check-out of all guests. Maintain the highest quality database of guest history, preferences, and information. Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures. Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction. Be knowledgeable of the Hotel and surrounding area. Stay current with hotel procedures by attending each pre-shift and departmental meeting set. Ensure standards are maintained at the highest level. Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores. Maintain confidentiality of guest information and pertinent hotel data. Keep work area and public areas neat and tidy at all times. Maintain a professional and personable appearance at all times, according to hotel standards. Successfully achieve the hotel's core values of ownership, innovation, craft, respect, and community. All other duties as requested. Qualifications QUALIFICATIONS Minimum two years' experience in a Guest Services position with a full-service hotel. Must have High School diploma or the equivalent. Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement. Ability to work effectively with co-workers as part of a team and with minimal supervision. Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms. Good reading, writing, and oral proficiency in the English language. Flexibility to work a varied schedule, which may include weekends and holidays. Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance. Ability to stand and for entire shift. Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position. We are an equal opportunity employer and value diversity. All employment decisions are decided on the basis of qualifications, merit, and business need.