Front Desk Representative
Night auditor job in San Diego, CA
Coldwell Banker West is a real estate company based out of Ocean Beach. Our company specializes in helping clients find and secure their ideal homes and properties. We are committed to providing exceptional service and personalized support to meet the unique needs of each client. Located at 1851 Cable Street, we strive to create a seamless and positive experience for every customer.
Role Description
This is a full-time role for a Resource Center Administrator. The role is located in Ocean Beach, CA.
The job description for our Resource Center Administrator is to be the main point of contact and assistance to our sales force. From hire to transaction, the RCA will help with training, troubleshooting, information support, and supplying the agent with templated marketing pieces for their business and every listing or sale.
To achieve the above mentioned, the RCA will have to be well versed in all company programs, work with the IT company for basic troubleshooting or system support for wifi, agent workstations, etc., run basic MLS reports to determine which agents to reach out and support with marketing and or simple reporting reminders. To be a support to the agents, within the guidelines and boundaries defined in RCA procedures.
The goal is to create a smooth work environment for the agent and ensure the company standards for marketing and reporting are being adhered to. We would like our newly on-boarded agents to be productive as soon as possible and not have to struggle with understanding our company infrastructure. We want to touch as many agents as possible, so they stay connected to the company. We need to build strong relationships with our agent base and keep them engaged with the company through meetings, trainings, and events. And we need a strong cheerleader in the office that exemplifies the company mindset and core values of excellence, ingenuity, awesomeness and home.
Qualifications
Phone Etiquette and effective Communication skills
Strong Customer Service skills
Ability to multi-task and manage time effectively
Proficient in Microsoft Office Suite and other administrative software
High school diploma or equivalent
Previous experience in real estate or a related field is a plus
Night Auditor
Night auditor job in San Diego, CA
Job Details Entry RISM - San Diego, CA Full Time $23.00 - $25.00 Hourly Graveyard Customer ServiceDescription
Essential Functions and Responsibilities of the job include but are not limited to:
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing DKN's reservation guidelines. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
Run night audit final after insuring all revenues are in balance nightly.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Deliver DKN's "Home Away From Home" experience
Perform other duties as assigned, requested or deemed necessary by management.
*Management retains the discretion to add or change the duties of the position at any time. *
Supervisory Responsibility:
None
Independent Judgment Used:
Only within the guidelines established by management and to the extent of operating within the Company policies and procedures.
Working Conditions/Environment:
Front desk/lobby area. Access to entire interior and exterior of property.
Qualifications
Knowledge/Education/Experience:
Minimum of two (2) years hotel front desk experience preferred. Knowledge of hotel front desk operations and procedures.
Skills/Abilities/Other Requirements:
English speaking. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills. Dependable.
Physical Requirements:
Standing for long periods of time. Walking indoors, outdoors, up and down stairs, sitting. Frequently bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.
Additional Comments:
Must be aware of the importance of safety and security.
Endeavor to be conscious of safety and security at all times.
Living the DKN Values' behaviors
Friendly and courteous to guests and fellow team members at all times.
Night Auditor $26.50hr - Full Time at Marrriott SD Gaslamp
Night auditor job in San Diego, CA
We are seeking a diligent and detail-oriented Night Auditor to join our team at Marriott San Diego Gaslamp Quarter. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary responsibilities will include auditing financial records, providing guest services, and ensuring the safety and security of the premises.
This is a Full Time position (30-40 hours) that pays $26.50 per hour. This position is eligible for group health benefits including Medical, Dental and more.
Must be able to work the graveyard shift (typically 11pm-7:30am), icluding weekends and holidays.
Benefits
* Medical (Anthem, Kaiser or Simnsa)
* Dental (Aetna)
* Vision (VSP) and Life (The Hartford)
* Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
* 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
* Vacation and Sick Pay
* Free Parking at the hotel while on duty ($200 value)
* Meal allowance per 8hr shift ($10 per shift)
* Room Discounts with any Marriott Brand Hotel (31 different brand globally)
* Additional Room Discounts for select hotels within portfolio
* Two pairs of slip resistant shoes a year
Do you enjoy interacting with people? Do you thrive on making someone's day? The ideal candidate is someone who will provide our guests with extraordinary service and enrich the guest experience. They are an outgoing individual who loves to converse with people from all over the world.
ESSENTIAL JOB DUTIES
* Welcomes and registers Guests according to Brand Standards and hotel procedures.
* Check departing Guests out of the hotel according to Brand Standards and hotel procedures.
* Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
* Resolve guest problems and complaints.
* Ensures total guest satisfaction.
* Answer phone lines and assist/direct guests where needed.
* Follow supervisor's instructions and performs other duties as directed or assigned.
* Complete tasks on daily checklist which includes, but is not limited to:
* Monitor for customer care cases, guest chats and work orders.
* Reconcile, balance, audit and/or post all receipts, charges, rooms, etc.
* Run "End of Day" reports. Close the day.
* Completes Management reports and distributes accordingly.
* Maintain Gift Shop to standards including reviewing of placing orders, receiving supplies, restocking shelves and inventory (including alcohol fridge)
* Review Front Desk Passdown(s) when coming on shift and record pertinent information as needed throughout shift.
* Communicate with other hotel departments to maintain a high level of guest satisfaction.
* Maintain and adhere to policies regarding handling of cash bank.
* Process mail, messages, faxes and packages.
* Review and respond to guest comments and requests as needed to third party websites including, but not limited to Booking.com, and Expedia Partner Central.
* Be a Team Player and encourage the teamwork attitude among staff.
* Attends department and inter-departmental meetings as needed or required.
Why San Diego Marriott Gaslamp Quarter?
We are known as one of the best hotels in Downtown San Diego due in large part to the way we not only care for our guests, but our Hosts as well. Our mission is for our hotel to be a place where our Hosts would love to stay and our guests would love to work!
The San Diego Marriott Gaslamp Quarter is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Tracy Smith at ********************** or call ************** or to let us know the nature of your request.
Night Auditor
Night auditor job in Imperial Beach, CA
Job Description
*PART-TIME AND FULL-TIME HOURS AVAILABLE*
Night Audit
Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you?
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
What we are looking for:
6 months - 1+ year of Night Audit experience preferred
Desire to work overnight shifts
Ability to keep accurate accounts of cash, checks and credit transactions
Ability to manage and keep accurate accounts of cash, checks and credit transactions
Passionate about hospitality and creating an exceptional guest experience.
All other duties as assigned.
Night Auditor (Part-Time)
Night auditor job in San Diego, CA
Part-time Description
Our team is looking to add a motivated Part-Time Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
This position may require flexible scheduling availability.
Requirements
Job Requirements:
Check-in/Check-out hotel guests
Process all payments according to established hotel requirements
Provide information and assistance to all guests and vendors
Prepares all necessary reports during each shift for the management team
Job Qualifications:
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to identify and correct potential security problems (locking doors after hours, etc)
Ability to work alone and work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Team Member Wellness Program:
How We Thank You For All You Bring To The Team
Rewarding Benefits Package:
Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work:
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
Salary Description $24.00
Night Auditor (Overnight Agent) - Part Time
Night auditor job in San Diego, CA
What you will be doing
Perform all daily audit functions for front office and each outlet of the hotel.
Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
Complete back-up of front office computer system and night audit program daily (if applicable).
Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
Understand, know and follow management company's accounting and credit policies and procedures.
Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
Hourly Rate Range:
The hourly rate for this position ranges from $17.50 to $18.50, depending on experience and qualifications.
Night Auditor - South Coast Winery Resort & Spa
Night auditor job in Temecula, CA
Benefits:
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance
Wellness resources
South Coast Winery Resort & Spa is seeking a Night Auditor, the ideal candidate will have customer service experience. This position has a schedule of 11:00pm - 7:00am.
ESSENTIAL DUTIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
· Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.· Audit, balance, post and report on front desk, rooms and all food and beverage outlets' cash and credit operations and reset all register to ensure accurate, timely function and optimal operations management.· Run the night audit final, after ensuring all revenue is balance.· Attend to guest needs at the front desk.· Prepare daily Revenue Report data by auditing point of service tapes/journals to breakdown revenue, covers, tips paid out and settlement by type and cashier.· Run audit reports/journals from the front office system, point of service and the computer.· Make corrections and adjustments and handle all computer problems that might occur throughout the shifts.· Input into the front office system revenue/expenses/allowances to generate the daily reports such as Guest Ledger Summary and the Daily Restaurant Summary.· Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.· Ensures proper use and care of all property equipment and supplies. · Carries out all reasonable requests of management not listed above. · Takes PRIDE in everything we do.· Takes OWNERSHIP of their actions and decisions.· Displays LEADERSHIP in our industry and our community.· Acts with INTEGRITY by being honest, trustworthy and doing the right thing.· Displays TEAMWORK by committing to common goals based on open and honest communication.· Delivers EXCELLENCE to our guests, our communities and to each other.
QUALIFICATIONS: Hotel experience preferred. One to two years related experience or equivalent; Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. High school diploma or equivalent. Ability to access and accurately input information using a moderately complex computer system. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Compensation: $19.00 per hour
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
We are an Equal Employment Opportunity employer.
Auto-ApplyNight Auditor
Night auditor job in Escondido, CA
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Free uniforms
Health insurance
Vision insurance
Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.
Compensation: $19.00 per hour
Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.
Night Auditor
Night auditor job in Lake Forest, CA
Job Description
Night Audit
Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you?
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
What we are looking for:
6 months - 1+ year of Night Audit experience preferred
Desire to work overnight shifts
Ability to keep accurate accounts of cash, checks and credit transactions
Ability to manage and keep accurate accounts of cash, checks and credit transactions
Passionate about hospitality and creating an exceptional guest experience.
All other duties as assigned.
Night Auditor
Night auditor job in Lake Forest, CA
Job Description
Night Audit
Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you?
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
What we are looking for:
6 months - 1+ year of Night Audit experience preferred
Desire to work overnight shifts
Ability to keep accurate accounts of cash, checks and credit transactions
Ability to manage and keep accurate accounts of cash, checks and credit transactions
Passionate about hospitality and creating an exceptional guest experience.
All other duties as assigned.
Night Audit (FRI & SAT)
Night auditor job in Lake Forest, CA
The Night Auditor is a crucial role that combines front desk duties and overnight auditing tasks. The individual in this position ensures the smooth operation of the hotel's front desk during the night shift and performs end-of-day accounting tasks. The ideal candidate is detail-oriented, with strong customer service skills and the ability to work independently.
Key Responsibilities:
1. Guest Services:
Greet and welcome guests in a friendly and professional manner.
Assist with check-in and check-out processes, ensuring accurate and timely service.
Address guest inquiries, concerns, and complaints promptly and effectively.
Provide information about hotel services, amenities, and local attractions.
Manage guest reservations, including changes and cancellations.
Handle guest requests such as wake-up calls, special accommodations, and transportation arrangements.
2. Night Audit Duties:
Conduct daily financial audits, including balancing and reconciling all accounts.
Prepare and distribute daily reports, including revenue, occupancy, and other relevant statistics.
Ensure accurate recording of financial transactions, including cash, credit cards, and other forms of payment.
Post room charges, taxes, and other necessary adjustments to guest accounts.
Investigate and resolve discrepancies found during the audit process.
Monitor hotel security by following established protocols and reporting any suspicious activities.
3. Administrative Duties:
Process end-of-day procedures and ensure that all systems are updated with the correct data.
Prepare and organize reports for management review.
Maintain the front desk area, ensuring it is clean, organized, and equipped with necessary supplies.
Manage incoming phone calls, emails, and other communications.
Assist with the preparation of guest folios and other administrative tasks as required.
4. Compliance and Security:
Adhere to all Hilton policies and procedures, including safety, security, and confidentiality standards.
Ensure compliance with financial and accounting policies and regulations.
Report any incidents, accidents, or emergencies to the appropriate management staff.
Monitor the hotel premises during the night shift to ensure guest safety and security.
Qualifications:
Education: High School Diploma or equivalent.
Experience: Previous experience in a hotel front desk or night audit position is preferred.
Skills:
Strong customer service and communication skills.
Proficiency in using hotel management software and other computer systems.
Basic accounting knowledge and numerical aptitude.
Ability to work independently and manage time effectively.
Detail-oriented with strong problem-solving skills.
Ability to handle stressful situations calmly and efficiently.
Physical Requirements: Ability to stand for extended periods, lift moderate weights (up to 25 lbs.), and work overnight shifts.
Working Conditions:
This position requires overnight shifts, typically from 11:00 PM to 7:00 AM.
Must be able to work weekends, holidays, and overtime as required.
The work environment is typically in a hotel front desk setting, with regular interaction with guests and other staff members.
Hilton's Commitment to Diversity & Inclusion:
Hilton is an equal opportunity employer that embraces diversity and inclusion in all employment aspects. We are committed to creating an inclusive environment for all employees and providing opportunities for growth and development.
Benefits:
Competitive hourly wage with opportunities for growth within Hilton
Health, dental, and vision insurance
Paid time off and holiday pay
Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide
Comprehensive training programs and career development opportunities
Application Process:
Interested candidates are invited to apply by submitting their resumes and cover letters to ***********************. Please highlight any relevant experience and why you would be a great fit for Hilton.
Homewood/Hampton Inn Irvine Spectrum is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyFRONT DESK AGENT
Night auditor job in Temecula, CA
About our Company:
Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country.
We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.
Summary:
The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests' expectations. Check guests out upon departure and thank them for coming and invite them back again.
Compensation: $21.95 hourly
Schedule:
Weekends + Holidays are a must
Hours/Days vary by hotel needs
Benefits Per Company Plan Details
Medical, Dental, Vision
401k Matching Plan
Life Insurance
Hospital Confinement Plan
Pet Insurance
3 Weeks of PTO
2 paid Holidays (Thanksgiving + Christmas)
*The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits*
Essential Duties and Responsibilities:
Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner.
Build relationships by engaging guests in authentic, personable conversation.
Actively sell tastings and tours, promote property features and Wine Club memberships.
Be consistently professional in all of your communication; verbal, written and non-verbal.
Maintain a working log with notes based on the guest's requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience.
Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests.
Register guests and assign rooms upon guest's arrival including handling of cash and credit card transactions.
Complete pre-registration and key packets for group arrivals, VIP and special attention guests.
Answer telephones with a smile, take reservations, and handle messages for guests.
Process account adjustments and check-out guests as guests depart.
Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location.
Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest.
Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities.
Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands.
Process guest transactions in the Sundry Store when the guest is ready to make their purchases.
Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed.
Ensure that all duties are carried out before the end of shift.
Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency.
Adhere to the hotel's safety policies to ensure safety and security to associates and guests.
Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed
Communicate with Bell staff to ensure proper and timely delivery of guests' luggage and other amenities.
Assist fellow associates with additional job duties as business dictates and is required.
Knowledge, Skills and Abilities:
Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry.
Must have excellent communication skills.
Must have exceptional grooming standards that are consistent with company guidelines.
Must be outgoing and able to approach guests and initiate conversation.
Must be able to work in a standing position for long periods of time.
Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook.
Company Standards:
Understand the Ponte Values, and Service Standards.
Ensure the safety of guests and associates.
Follow the environmental standards set by the Company
Treat all associates and guests in a respectful manner.
Exhibit integrity (honesty and truthfulness).
Perform any other duties as required by your Manager.
Auto-ApplyNight Auditor & Hotel Operations
Night auditor job in Irvine, CA
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Auto-ApplyHotel Night Auditor
Night auditor job in Jamul, CA
Jamul Casino
Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members' well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It's no wonder Jamul Casino has been recognized as a
Best Place to Work
in 2023 and 2024 by San Diego's Business Journal.
Essential Duties and Responsibilities
The following and other duties may be assigned as necessary:
Greet and welcome guests, ensuring a warm and professional first impression that aligns with Jamul Casino Resort's hospitality standards and AAA standards.
Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay.
Responsible for Seamless check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance guest experience.
Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions.
Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records.
Assist the Overnight Supervisor with end of day processes and proper report tracking.
Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner, ensuring timely resolution and guest satisfaction.
Collaborate with housekeeping and other departments to ensure all rooms are clean, well maintained, and ready to meet the needs of each guest.
Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions while ensuring a seamless experience for our guests.
Actively upsell hotel amenities, such as dining options and spa services, to enhance the guest experience.
Maintain accurate records of bookings, reservations, and payments using the management systems.
Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues before they affect the guest experience.
Stay readily available and approachable to all guests, fostering a welcoming and supportive environment throughout their stay.
Communicate effectively with guests, team members, and managers, confidently responding to questions and offering solutions that reflect the resort's commitment to excellence.
Adhere to our AAA standards and follow them during each interaction consistently.
Think outside the box to wow our guests with thoughtful and anticipatory gestures.
Adheres to all grooming standards as outlined by leadership
Participate in training programs to develop skills
Requirements / Qualifications / Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1+ years' experience as a Hotel Night Auditor
1+ years' experience in guest service
Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred
Must have excellent verbal and written communication skills.
Proficient in handling cash, credit card transactions, and maintaining accurate financial records.
Strong organizational skills with attention to detail in managing guest information, reservations, and payments.
Familiarity with basic computer skills, including proficiency in MS Office (Word, Excel)
Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
High school diploma or equivalent
Must be able to acquire and maintain an appropriate gaming license.
Certificates, Licenses, Registrations
Team members must be able to qualify for licenses and permits required by federal, state and local regulations.
Ability to earn and maintain Gaming License.
Physical Requirements / Work Environment / Skills
The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
The team member frequently is required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
Sufficient strength to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.\
Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke.
Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Additionally, Spanish and/or Tagalog language skills highly preferred.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Hotel Night Auditor
Night auditor job in Jamul, CA
Job DescriptionJamul Casino
Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members' well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It's no wonder Jamul Casino has been recognized as a
Best Place to Work
in 2023 and 2024 by San Diego's Business Journal.
Essential Duties and Responsibilities
The following and other duties may be assigned as necessary:
Greet and welcome guests, ensuring a warm and professional first impression that aligns with Jamul Casino Resort's hospitality standards and AAA standards.
Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay.
Responsible for Seamless check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance guest experience.
Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions.
Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records.
Assist the Overnight Supervisor with end of day processes and proper report tracking.
Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner, ensuring timely resolution and guest satisfaction.
Collaborate with housekeeping and other departments to ensure all rooms are clean, well maintained, and ready to meet the needs of each guest.
Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions while ensuring a seamless experience for our guests.
Actively upsell hotel amenities, such as dining options and spa services, to enhance the guest experience.
Maintain accurate records of bookings, reservations, and payments using the management systems.
Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues after they affect the guest experience.
Stay readily available and approachable to all guests, fostering a welcoming and supportive environment throughout their stay.
Communicate effectively with guests, team members, and managers, confidently responding to questions and offering solutions that reflect the resort's commitment to excellence.
Adhere to our AAA standards and follow them during each interaction consistently.
Think outside the box to wow our guests with thoughtful and anticipatory gestures.
Adheres to all grooming standards as outlined by leadership
Participate in training programs to develop skills
Requirements / Qualifications / Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1+ years' experience as a Hotel Night Auditor
1+ years' experience in guest service
Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred
Must have excellent verbal and written communication skills.
Proficient in handling cash, credit card transactions, and maintaining accurate financial records.
Strong organizational skills with attention to detail in managing guest information, reservations, and payments.
Familiarity with basic computer skills, including proficiency in MS Office (Word, Excel)
Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
High school diploma or equivalent
Must be able to acquire and maintain an appropriate gaming license.
Certificates, Licenses, Registrations
Team members must be able to qualify for licenses and permits required by federal, state and local regulations.
Ability to earn and maintain Gaming License.
Physical Requirements / Work Environment / Skills
The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
The team member frequently is required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
Sufficient strength to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.\
Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke.
Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Additionally, Spanish and/or Tagalog language skills highly preferred.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Hotel Night Auditor
Night auditor job in Jamul, CA
Jamul Casino Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members' well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It's no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego's Business Journal.
Essential Duties and Responsibilities
The following and other duties may be assigned as necessary:
* Greet and welcome guests, ensuring a warm and professional first impression that aligns with Jamul Casino Resort's hospitality standards and AAA standards.
* Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay.
* Responsible for Seamless check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance guest experience.
* Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions.
* Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records.
* Assist the Overnight Supervisor with end of day processes and proper report tracking.
* Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner, ensuring timely resolution and guest satisfaction.
* Collaborate with housekeeping and other departments to ensure all rooms are clean, well maintained, and ready to meet the needs of each guest.
* Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions while ensuring a seamless experience for our guests.
* Actively upsell hotel amenities, such as dining options and spa services, to enhance the guest experience.
* Maintain accurate records of bookings, reservations, and payments using the management systems.
* Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues before they affect the guest experience.
* Stay readily available and approachable to all guests, fostering a welcoming and supportive environment throughout their stay.
* Communicate effectively with guests, team members, and managers, confidently responding to questions and offering solutions that reflect the resort's commitment to excellence.
* Adhere to our AAA standards and follow them during each interaction consistently.
* Think outside the box to wow our guests with thoughtful and anticipatory gestures.
* Adheres to all grooming standards as outlined by leadership
* Participate in training programs to develop skills
Requirements / Qualifications / Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* 1+ years' experience as a Hotel Night Auditor
* 1+ years' experience in guest service
* Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred
* Must have excellent verbal and written communication skills.
* Proficient in handling cash, credit card transactions, and maintaining accurate financial records.
* Strong organizational skills with attention to detail in managing guest information, reservations, and payments.
* Familiarity with basic computer skills, including proficiency in MS Office (Word, Excel)
* Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
* High school diploma or equivalent
* Must be able to acquire and maintain an appropriate gaming license.
Certificates, Licenses, Registrations
Team members must be able to qualify for licenses and permits required by federal, state and local regulations.
* Ability to earn and maintain Gaming License.
Physical Requirements / Work Environment / Skills
The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
* The team member frequently is required to reach with hands and arms and talk or hear.
* Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
* Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
* Sufficient strength to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
* Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.\
* Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke.
* Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Additionally, Spanish and/or Tagalog language skills highly preferred.
* Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Lead Guest Services Agent
Night auditor job in San Diego, CA
Requirements
Experience in a similar size hotel. We look for candidates with full service hotel experience, preferable in an upscale independent hotel.
Eager to learn and take pride in your work
Reliable with flexible work schedule
Ability to stand for long periods of time
Salary Description $25.75/Hourly
FRONT DESK AGENT
Night auditor job in Temecula, CA
About our Company:
Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country.
We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.
Summary:
The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests' expectations. Check guests out upon departure and thank them for coming and invite them back again.
Compensation: $21.95 hourly
Schedule:
Weekends + Holidays are a must
Hours/Days vary by hotel needs
Benefits Per Company Plan Details
Medical, Dental, Vision
401k Matching Plan
Life Insurance
Hospital Confinement Plan
Pet Insurance
3 Weeks of PTO
2 paid Holidays (Thanksgiving + Christmas)
*The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits*
Essential Duties and Responsibilities:
Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner.
Build relationships by engaging guests in authentic, personable conversation.
Actively sell tastings and tours, promote property features and Wine Club memberships.
Be consistently professional in all of your communication; verbal, written and non-verbal.
Maintain a working log with notes based on the guest's requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience.
Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests.
Register guests and assign rooms upon guest's arrival including handling of cash and credit card transactions.
Complete pre-registration and key packets for group arrivals, VIP and special attention guests.
Answer telephones with a smile, take reservations, and handle messages for guests.
Process account adjustments and check-out guests as guests depart.
Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location.
Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest.
Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities.
Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands.
Process guest transactions in the Sundry Store when the guest is ready to make their purchases.
Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed.
Ensure that all duties are carried out before the end of shift.
Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency.
Adhere to the hotel's safety policies to ensure safety and security to associates and guests.
Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed
Communicate with Bell staff to ensure proper and timely delivery of guests' luggage and other amenities.
Assist fellow associates with additional job duties as business dictates and is required.
Knowledge, Skills and Abilities:
Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry.
Must have excellent communication skills.
Must have exceptional grooming standards that are consistent with company guidelines.
Must be outgoing and able to approach guests and initiate conversation.
Must be able to work in a standing position for long periods of time.
Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook.
Company Standards:
Understand the Ponte Values, and Service Standards.
Ensure the safety of guests and associates.
Follow the environmental standards set by the Company
Treat all associates and guests in a respectful manner.
Exhibit integrity (honesty and truthfulness).
Perform any other duties as required by your Manager.
Auto-ApplyOffice - Industrial Investment Agent
Night auditor job in San Diego, CA
Job Description
Commercial Office and Industrial Investment Real Estate Career
Ready to learn to build expertise in commercial investment sales while earning rewarding commissions with a nationally recognized firm? Marcus and Millichap's Del Mar office is expanding and looking for a driven real estate professional who wants to specialize in Office and Industrial Investment Real Estate, one of the most active sectors in today's market.
You will learn to advise clients on evaluating investments, executing transactions, and developing long-term strategies for portfolio growth. This opportunity combines mentorship, advanced market analytics, and access to proprietary tools that help you scale your business and elevate your commercial career.
First year earning potential when hitting goals: $155,000+
In this opportunity, you will
Learn to advise clients on evaluating and executing investment transactions
Learn to analyze market data to uncover trends and support deal flow
Learn to manage sales from strategy to closing with precision and professionalism
Learn to collaborate with experienced agents to gain mentorship and exclusive resources
Added Value:
Access to CoStar and the proprietary MNET platform
Salesforce CRM and integrated transaction management tools
Lexis Nexis for research and data analysis
Constant Contact for marketing and outreach
Marcus and Millichap University training and certification
Structured development plan with clear milestones
Ongoing coaching and mentorship from senior commercial agents
If you are licensed, motivated, and ready to grow your commercial real estate career, we would like to connect.
Compensation:
$155,000 yearly at plan
Responsibilities:
Drive business growth through proactive client outreach, including 60+ cold calls daily, meetings, and industry events.
Provide expert guidance to clients in achieving their investment goals related to valuation, acquisitions, and dispositions.
Conduct thorough property analyses, including Broker Opinions of Value (BOV), market comparisons, and research.
Stay ahead of industry trends by continuously researching and understanding the local market.
Market exclusive listings to a targeted group of qualified buyers, making your deals stand out.
Build and grow relationships with clients and industry professionals to expand your network.
Lead negotiations on exclusive listing agreements, Letters of Intent, and Purchase & Sale Agreements.
Engage in top-tier training and professional development workshops to sharpen your skills and knowledge.
Qualifications:
Driven - We seek individuals who are competitive and ready to take on challenges head-on.
High Capacity - The ability to think critically, adapt quickly, and solve problems is key to success in real estate.
Coachable - A growth mindset is essential. If you're eager to learn and apply new skills, you're a great fit.
Committed - We're looking for those who are dedicated to continuous improvement and long-term success.
Effective Communicators - Clear communication is key, and we value all styles that effectively connect with clients.
Motivated - A strong internal drive to achieve goals and push forward is essential for this opportunity.
Urgent Mindset - Always thinking ahead and planning for growth, you're focused on the future.
No license is required to start. We can help you obtain your license. A license is required to earn an income.
About Company
Marcus & Millichap Del Mar is a top-performing commercial real estate office, offering a fast-paced, professional environment for agents focused on building long-term success. With access to industry-leading tools, structured training, and daily mentorship from experienced advisors, this is a strong opportunity for both new and transitioning agents.
Whether you're focused on investment sales, multifamily, retail, or net-leased properties, you'll be supported by a collaborative culture that values development, performance, and integrity. From the 5-month agent development program to ongoing coaching, you'll gain the skills, systems, and confidence to grow your business the right way.
Backed by a national platform and a respected brand, Marcus & Millichap Del Mar is where driven agents come to thrive. Who you work with matters-and here, you're surrounded by professionals who are committed to your success.
Guest Experience Representative | Part-Time | Snapdragon Stadium
Night auditor job in San Diego, CA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
Guest Experience Representatives are responsible for providing excellent customer service to Snapdragon Stadium's guests. This is a part-time, hourly position
This role will pay an hourly rate of $19.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
Provide excellent customer service for guest attending events at Snapdragon Stadium.
Handle lost and found during events.
Recognize potential hazards and observe appropriate precautions with guest.
Scan and check for valid tickets at premium VIP entrances.
Receive and quickly act upon request or complaints from guest.
Monitor all public areas to ensure they meet cleanliness standards.
Be familiar with Snapdragon Stadium to answer stadium questions and provide accurate directions.
Project a friendly, approachable, and professional attitude during your shift.
Direct guest to their ticketed seat or appropriate seating sections.
Keep aisles and stairs clear of guests.
Monitor seating area for guests who may not be in the correct area and ask to verify tickets.
Provide location specific direction for guests using elevators.
Performs other duties as assigned.
Qualifications
A minimum education level of High School Diploma or its equivalent.
Previous experience in a customer service role preferred.
Must be comfortable standing or remain in a stationary position for long periods of time.
Excellent customer service skills required, must display a positive and energetic attitude.
Available to work nights, weekends, holidays, events as scheduled.
Strong interpersonal and communication skills.
Professional image and demeanor.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Auto-Apply