Front Desk Representative
Night Auditor Job 18 miles from Clifton
We are looking for a personable and professional Front Desk Representative to serve as the first point of contact for our organization. You will be responsible for managing front desk operations, greeting visitors, and ensuring a welcoming environment for clients, employees, and stakeholders.
Key Responsibilities:
Greet and welcome visitors in a warm and professional manner.
Answer, screen, and direct incoming calls promptly and accurately.
Manage appointment scheduling and maintain an organized calendar for meetings and events.
Handle queries from clients, guests, and staff, providing accurate information about the organization's services.
Manage incoming and outgoing mail, packages, and deliveries.
Maintain a clean and organized front desk area.
Monitor visitor access and uphold security protocols as needed.
Assist in administrative tasks such as filing, data entry, and document preparation.
Provide support to other departments when needed.
Examples of Relevant Experience:
We encourage applicants from customer-facing backgrounds such as:
Cashiers
Sales Representatives
Waiters and Bartenders
Customer Service Representatives
Other roles involving daily interactions with people
Training will be provided to equip you with all necessary skills for success in this role.
Qualifications:
High school diploma or equivalent; additional certifications in office management or administration are a plus.
Proven experience as a front desk representative, receptionist, or similar role.
Proficiency in MS Office Suite (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Friendly, professional demeanor with a customer-focused attitude.
Ability to handle stressful situations calmly and efficiently.
Benefits:
Competitive salary.
Health insurance.
Paid time off and holidays.
Opportunities for career growth and development.
Front Desk Representative
Night Auditor Job 23 miles from Clifton
Tennis Innovators Academy is a growing company in White Plains, NY, focused on tennis development for players of all ages and levels. The company is dedicated to cultivating players' skills and passion for the sport.
Role Description
This is a full-time on-site role as a Front Desk Representative at Tennis Innovators Academy in White Plains, NY. The Front Desk Representative will be responsible for phone etiquette, receptionist duties, customer service, reservations, and effective communication with players and visitors.
Qualifications
Phone Etiquette, Receptionist Duties, and Customer Service skills
Experience in managing reservations and appointments
Effective verbal and written communication skills
Ability to multitask and prioritize tasks efficiently
Positive and friendly attitude towards players and visitors
Strong organizational skills and attention to detail
Knowledge of tennis or sports industry is a plus
High school diploma or equivalent
Night Auditor
Night Auditor Job 7 miles from Clifton
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
**Experienced Night Auditor** (Full Time 11pm - 7am) Residence Inn Secaucus Meadowlands - $20 per hour
Night Auditor Job 8 miles from Clifton
The night auditor commands the hotel on the overnight shift from 11pm - 7am. Duties include but are not limited to: * Answering phones and routing calls * Verifying, balancing and reviewing hotel room availability * Processing credit card and other financial transactions
* Inputting basic data into daily reports and processing invoices
* Reconciling errors whenever possible and refer to management
* Maintaining overall lobby appearance
* Preparing coffee station for our early risers
Experienced auditors are encouraged to apply.
Inexperienced but have all the right skills and are wiling to learn? Please apply!
Training will take place on multiple days from 11pm - 7am which may include weekdays/weekend.
Why Concord Hospitality?
We offer competitive wages and associates are eligible for discounted room rates at Concord Hospitality managed hotels, plus training, development and career advancement opportunities.
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.
At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Night Auditor
Night Auditor Job 19 miles from Clifton
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Overview
The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
Responsibilities
* Must be able to work with and understand financial information and data, and basic arithmetic functions.
* Must be willing to cross train in other accounting or hotel-related areas.
* Must be able to prioritize job functions in order to meet deadlines.
* Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
* Audit and reconcile financial and statistical reports.
* Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
* Prepare and distribute month-end reports.
* Audit and reconcile all Front Desk and Food & Beverage Cashier's work.
* Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
* Prioritize job functions in order to meet deadlines.
* Ensure accuracy of all numbers reported including statistics.
* Input and update financial information into corporate communications network.
* Perform daily, weekly, monthly and annual data processing system functions as required.
* Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
* Ensure overall guest satisfaction.
* Respond to governmental inquiries upon receipt.
* Handle guest requests
Qualifications
* High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
* Guest Service Experience preferred.
* Computer knowledge/skills required.
* Flexible and long hours sometimes required.
* Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Late/Overnight shift
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
Night Auditor
Night Auditor Job 7 miles from Clifton
Hilton Garden Inn-Wayne, 15 Nevins Road, Wayne, NJ 07470
We are currently looking for a Night Auditor to join our Team! You will find our Hilton Garden Inn with 125 guest rooms and suites, just off Hamburg Turnpike. We are 25 miles from Manhattan so many guests come and stay for a quiet place while visiting New York City. Ice Vault Arena is a short walk away, and shopping and dining is within five-minutes. We have a bus stop a half-mile away. Our hotel has the Garden Grille and Bar, that serves breakfast and dinner to our guests. The Hilton Garden Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include:
Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property.
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
Prepares guest folios for express check out.
About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
Customer Service experience, in a hotel setting preferred.
Hilton
experience is a plus.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval .
Typical Schedule : Overnights, 11 PM- 7 AM Weekend Availability needed
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
Paid Weekly (Every Friday!)
Medical, Dental & Vision Insurance
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Hotel Discounts - for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Night Auditor
Night Auditor Job 8 miles from Clifton
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!
The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident or
emergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries.
QUALIFICATIONS:
Previous guest relations training.
Accounting background preferred.
Ability to communicate effectively with the public and other Team Members.
Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,
sexual orientation, gender identity, disability or protected veteran status.
Night Auditor
Night Auditor Job 18 miles from Clifton
Opportunity: Night Auditor
Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
Your Growth Path
Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager
Your Focus
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Keep records of room availability and guests' accounts, manually or using computers.
Prepare and distribute daily reports.
Audit and reconcile cashiers.
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
Input and update financial information into the BRAINS network.
Check guests in/out and perform Guest Service Agents tasks.
Respond to guest inquiries and resolve complaints.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits and wear protective safety equipment.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skills
High School diploma or equivalent preferred.
Previous night audit/accounting experience or equivalent training required.
Computer knowledge/Excel and arithmetic skills required.
FSD is a plus, required within 90 days of employment.
Work Environment and Context
Work schedule varies and may include working on holidays, and weekends.
Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Night Auditor
Night Auditor Job 18 miles from Clifton
$20.00/HR
FLSD Certification Preferred
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.
Responsibilities
QUALIFICATIONS:
At least 1 year of progressive experience in a hotel or a related field required.
High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must be able to work independently and with minimal supervision.
Knowledge of Accounting Principles.
Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
Must be proficient in Windows operating systems company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must be able to work in a self-managed environment.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must maintain composure and objectivity under pressure.
RESPONSIBILITIES:
Approach all encounters with guests and associates in a friendly service-oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Complete the Night Audit checklist for computer procedures daily.
Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
Maintain Front Office computer system operation according to Aimbridge Hospitality standards.
Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures according to Aimbridge Hospitality standards.
Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards.
Be familiar with all Aimbridge Hospitality's policies and house rules.
Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
Maintain radio contact with other associates during entire shift.
Have a working knowledge of security procedures.
Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
Prepare and distribute the Daily Flash Report as needed.
Transfer the master or house accounts as necessary.
Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.
Train any new Night Auditors as requested by management.
Run morning reports according to Aimbridge Hospitality procedures.
Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
Handle items for “Lost and Foundâ€_ according to the standard.
Complete any reports as requested by management in a timely manner.
Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).
As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests.
Attend meetings as required by management.
Perform any other duties as requested by the Guest Services Manager or any other member of management.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation Min USD $15.46/Hr. Compensation Mid USD $19.33/Hr. Compensation Max USD $23.20/Hr.
Night Auditor
Night Auditor Job 23 miles from Clifton
Job Title: Night Auditor/Guest Service Agent
Reports To: General Manager, Assistant General Manager, Front Office Manager SCOPE:
Accurately balances all hotel income and expenses for 24-hour hotel operating period. Maintains the functional areas of guest registration, telephone operations, and guest reservations overnight to ensure guest satisfaction and maximize hotel profitability.
PRIMARY RESPONSIBILITIES:
Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
Balances all room revenue and room expenses. Balances all room and tax charges for closing of financial transactions of the day.
Answer hotel telephones courteously and efficiently and provides wake-up calls to guest rooms.
Maintains a “can do” and a “guests first” attitude at all times.
Be familiar and knowledgeable with the operation of the Point-of-Sale system (ALOHA), ChoiceAdvantage PMS, and all front office operating systems.
Follow Cambria Suites and Meyer Jabara Hotels operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures, and standards
Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
Arrives at work in a timely fashion in accordance with the posted schedule.
Abides by established uniform guidelines.
Attends scheduled training sessions, meetings, and completes all mandatory training as dictated by the brand, Meyer Jabara, and the hotel management.
Works as a functional member of the team and is ready and willing to assist with any other department duties within the hotel as directed.
QUALIFICATIONS
Education: Minimum of High School Diploma or equivalent
Experience: Previous hospitality experience required
Previous supervisory experience preferred
Knowledge of accounting principles
Skills: Interpersonal communication skills/ Customer service orientation
Attention to detail and well organized
Good oral and written communication skills in English, bilingual a plus
Computer aptitude, especially Microsoft Excel
Mathematical skills (profit/loss concepts, percentages and variances)
Must have ability to work weekends and holidays
Ability to multi- task
Ability to stay awake during working hours overnight
Ability to lift, pull, or carry items weighing at least 50 pounds
The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Other details
Job Family New Jobs
Pay Type Hourly
Required Education High School
Night Auditor - Full Time
Night Auditor Job 19 miles from Clifton
City, State:Nyack, New York
The purpose of a NIGHT AUDITOR is to compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Complete the Night Audit checklist for computer procedures daily.
Balance the day's work.
Maintain cashiering responsibilities as per Front Office procedures.
Maintain Front Office computer system operation.
Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures.
Maintain proper record keeping (i.e., log books, etc.).
Be familiar with all policies and house rules.
Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
Maintain radio contact with other employees during entire shift.
Have a working knowledge of security procedures.
Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Prepare and distribute the Daily Flash Report.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
EDUCATION AND EXPERIENCE REQUIREMENTS:
A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred. Completions of Bartender's school or course preferred.
What to Expect
Be part of a cohesive team with opportunities to build a successful career.
Have the opportunity to engage in diverse and challenging work.
Derive a sense of pride in work well done.
Be recognized for excellence.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Night Auditor
Night Auditor Job 26 miles from Clifton
SOMERSET HILLS TAPESTRY COLLECTION BY HILTON
Somerset Hills Hotel, a Tapestry Collection by Hilton, lies in the historic Warren, NJ that is one of America's oldest counties the area is steeped in colonial and Revolutionary War history. The redesigned hotel offers all the comforts, service, and amenities of the world-class Hilton brand with the experience of a boutique hotel. Click here for more information.
THE ROLE
Position: Night AuditorReports To: Guest Service Manager, Rooms DirectorCOMPANY OVERVIEW:
Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.
We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.
POSITION PROFILE:
Responsible for performing close of day scenarios for the hotel Guest Service area and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.
ESSENTIAL JOB FUNCTION:
Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Follow all specified procedures to reconcile cashier's reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
Prepare and input statistics and income journal sheets for preparation of daily reports. Produce accurate and timely reports and correctly handle all cash transactions.
Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues. Balance and close all bank ticket codes, daily.
Transmit credit card batches.
Run night audit final after insuring all revenues are in balance nightly.
Complete and transmit daily management and accounting reports and supporting documents.
Act as hotel system liaison during night hours.
Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message.
Perform any other duties as designated.
DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience. College degree preferred.
Experience: Six to twelve months of employment in a related position or office setting with this company or other organizations. Accounting or hospitality experience a bonus.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Ability to adapt to changing guest needs. Working knowledge is generally learned on-the-job. Good judgment and ability to resolve conflicts effectively. Communicate information and hotel services to management, staff and guests.
BENEFITS PACKAGE
Competitive Salary
Daily Pay!
Team Member Hotel Discount Program
Uniforms Provided for most positions
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
Paid PTO beginning after ninety (90) days of employment
401k with employer match
Team Member Awards and Recognition programs throughout the year
Food and Beverage Discounts
Tuition Reimbursement
Please visit ******************************* to learn more about our existing hotels, other exciting job opportunities and our company.
Night Auditor - DoubleTree by Hilton Fairfield NJ
Night Auditor Job 8 miles from Clifton
What You'll Do: Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day.
Some of your nightly duties include:
* Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
* Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
* Answer guests' questions about the hotel services and amenities.
Where You've Been:
We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Night Auditor (Full-Time)
Night Auditor Job 21 miles from Clifton
Full-time Description
The Holiday Inn of East Windsor is seeking passionate customer service professionals to join our award-winning team as a full-time weekday Night Auditor. If you thrive in a fast-paced environment and love to brighten someone's day by providing an outstanding guest experience, we want to hear from you. Highly motivated and exceptional individuals who succeed in this role have the potential to grow with our company.
**PLEASE NOTE** We are currently seeking candidates to work Night Audit shifts (overnight, 11:00 p.m. - 7:00 a.m.) Please note this position requires availability on evenings weekday and holidays. Please do not apply for the position if you are not able to commit to the required shifts.
Who we are:
The Holiday Inn of East Windsor is part of the Hotels Unlimited family of hotels. We are a New Jersey based, family owned company established in 1979, committed to growth through excellence. At Hotels Unlimited, we believe guests select our hotels because of our caring and attentive team members. We understand that small acts of thoughtfulness make all the difference in creating an extraordinary hospitality experience.
We work to make your job easier; we root for your success. Expect responsibility. Expect challenges. Expect more than a job and a paycheck. Apply now and see just how much you will enjoy working as part of the Hotels Unlimited team.
Requirements
Demonstrate a take-charge attitude and excellent communication skills in a highly visible and vital role
Effectively assist guests with check-in, check-out, and managing reservations
Respond to guest inquiries and resolve guest concerns in a timely, friendly, and efficient manner
Collaborate with fellow team members and other hotel departments to promote a positive work environment
Go the extra mile to make guests feel welcome, informed, and cared for during their entire stay
Opera experience is a plus
*Must be willing and able to work flexible hours including nights, weekends, and holidays*
Night Auditor
Night Auditor Job 12 miles from Clifton
As Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!
RESPONSIBILITIES
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
Book guest hotel reservations.
Register guests to the hotel, verifying reservation, personal information and securing payment information.
Answer and route calls as appropriate; take guest messages with accuracy.
Promote the brand loyalty program and provide recognition and benefits to all present members.
Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
Responsible for cash drawer contents and transactions during shift.
Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
Process all market and retail transactions for the guests.
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
Maintain appropriate market inventory levels, restocking when necessary.
Handle confidential information, including guest records, with a high degree of integrity.
QUALIFICATIONS
High School Graduate or GED required.
Knowledge of front desk operations and procedures, guest services and hotel services.
Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
Able to work independently and desire to participate as part of a team.
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Demonstrate genuine care for customers and employees.
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
Able to work in a fast-paced environment.
BENEFITS
PTO with immediate accrual
Discount program for car rentals, travel, entertainment, etc.
Hotel Discounts Worldwide
Basic Life/AD&D and Supplemental Life Insurance
Employer Sponsored Long-Term Disability Coverage
401(k) with immediate match
Double Time for Holidays Worked
Health Savings Account
Employee Assistance Program (EAP)
Dependent Care FSA
Night Auditor
Night Auditor Job 12 miles from Clifton
As Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!
RESPONSIBILITIES
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
Book guest hotel reservations.
Register guests to the hotel, verifying reservation, personal information and securing payment information.
Answer and route calls as appropriate; take guest messages with accuracy.
Promote the brand loyalty program and provide recognition and benefits to all present members.
Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
Responsible for cash drawer contents and transactions during shift.
Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
Process all market and retail transactions for the guests.
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
Maintain appropriate market inventory levels, restocking when necessary.
Handle confidential information, including guest records, with a high degree of integrity.
QUALIFICATIONS
High School Graduate or GED required.
Knowledge of front desk operations and procedures, guest services and hotel services.
Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
Able to work independently and desire to participate as part of a team.
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Demonstrate genuine care for customers and employees.
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
Able to work in a fast-paced environment.
BENEFITS
PTO with immediate accrual
Discount program for car rentals, travel, entertainment, etc.
Hotel Discounts Worldwide
Basic Life/AD&D and Supplemental Life Insurance
Employer Sponsored Long-Term Disability Coverage
401(k) with immediate match
Double Time for Holidays Worked
Health Savings Account
Employee Assistance Program (EAP)
Dependent Care FSA
Night Auditor
Night Auditor Job 3 miles from Clifton
Property At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
At the Marriott Saddle Brook we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Marriott Saddle Brook can mean for you!
Overview
* Duties include completing audits of hotel transactions during evening shifts.
* Also assists with greeting guests at the fronk desk and processing check-in/out transactions.
* Balancing the accounts from day shift
* Managing front desk activity and handling guest check-ins and check-outs
* Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
* Handling customer requests and complaints and directing other employees or departments accordingly
* Creating invoices, bills and checks for vendors, employees and contractors
* Managing and updating all official documentation pertaining to the role
* Ensuring that all end-of-day activities have been successfully executed by employees in all departments
* Answering calls and queries related to potential booking
Qualifications
* Ability to work evening and/or overnight shift.
* Good customer-service and communication skills
* Attention to detail and flexible work schedule required.
* Previous night auditing experience in a hotel a plus!
Night Auditor
Night Auditor Job 28 miles from Clifton
Mercure Staines upon Thames Lodge Hotel , Thames Street, Staines, Middlesex, TW18 4SJ **Would you like to work for a company that gives you:** * £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply * Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
**Rewards your hard work by offering you the below team benefits when you join us:**
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities - “Hotel specific”
* Free Car Parking - “Hotel specific”
* Stays in our hotels at discounted prices ***or***
* Even free stays in our hotels as one of our rewards & recognition incentives,
* Opportunities for your personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships - T&C's apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
* Passionate and willingness to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Previous experience in a customer-focused industry
* Competent level of IT proficiency
* Ambitious and hard working
* Good communication and excellent grooming standards
* Ability to work morning, afternoon/evening, and weekends
* Deliver exceptional customer experiences all the time
* **T**
**Klarent Hospitality are recruiting for an Night Auditor**
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
* As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
* Complete audits, as required in a timely matter
* A Night Auditor contributes to the first impressions of our Guests
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Ensure an efficient reception experience for Guests, including check in/out
* Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
* Ensure that the night porter checklist is complete
* Always demonstrate a high level of customer service
* Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
* Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
**Location**Staines **Salary/Benefits**Competitive Salary **We value your privacy** **Always active** ****Strictly Necessary****
****Performance & Analytics****
Night Auditor
Night Auditor Job 28 miles from Clifton
Location: Staines, Middlesex, TW18 4SJ **Job Ref:** AM13743**Branch:** Mercure Staines upon Thames Lodge Hotel**Location:** Mercure Staines upon Thames Lodge Hotel, Staines**Salary/Benefits:** Competitive Salary**Contract type:** Permanent**Hours:** Full Time**Posted date:** 29/11/2024**Closing date:** 31/12/2024
**Would you like to work for a company that gives you:**
* £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply
* Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
**Rewards your hard work by offering you the below team benefits when you join us:**
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities - “Hotel specific”
* Free Car Parking - “Hotel specific”
* Stays in our hotels at discounted prices ***or***
* Even free stays in our hotels as one of our rewards & recognition incentives,
* Opportunities for your personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships - T&C's apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
* Passionate and willingness to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Previous experience in a customer-focused industry
* Competent level of IT proficiency
* Ambitious and hard working
* Good communication and excellent grooming standards
* Ability to work morning, afternoon/evening, and weekends
* Deliver exceptional customer experiences all the time
* **T**
**Klarent Hospitality are recruiting for an Night Auditor**
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
* As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
* Complete audits, as required in a timely matter
* A Night Auditor contributes to the first impressions of our Guests
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Ensure an efficient reception experience for Guests, including check in/out
* Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
* Ensure that the night porter checklist is complete
* Always demonstrate a high level of customer service
* Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
* Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
The Mercure London Staines upon Thames Hotel is a beautiful place situated on the banks of the River Thames. The hotel is only a short drive from Central London and close to the attractions of Thorpe Park, Windsor, LEGOLAND, Chessington and Twickenham. The town centre and shops are a 3-minute walk from the hotel. Situated by the River Thames, the hotel offers a scenic terrace area - a great place for a Latte or a cool drink. The hotel offers free Wi-Fi throughout, free limited car parking, has modern rooms with river views and our Riverside Restaurant serves up local fresh British cuisine.
Night Auditor
Night Auditor Job 9 miles from Clifton
Our team is looking to add a motivated Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
This position may require flexible scheduling availability.
Requirements
Job Requirements:
Check-in/Check-out hotel guests
Process all payments according to established hotel requirements
Provide information and assistance to all guests and vendors
Prepares all necessary reports during each shift for the management team
Job Qualifications:
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to identify and correct potential security problems (locking doors after hours, etc)
Ability to work alone and work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Team Member Wellness Program:
How We Thank You For All You Bring To The Team
Rewarding Benefits Package:
Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work:
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member of the Month, Quarter, and Year recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
Salary Description $18.00