Night auditor jobs in Clovis, CA - 28 jobs

←Back to all jobs at RESIDENCE INN BY MARRIOTT CLOVIS FRESNO AIRPORT Relief Night Auditor This position will work both night audit and front desk. Preference given to those with prior Marriott experience. Summary Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume position of Person in Charge (PIC) during the overnight shift. Job Duties Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges. Transfers charges and deposits to master accounts. Closes necessary accounts at month end. Prepares final reports of all daily revenue summaries. Posts all room and tax revenues and late charges, including No-Shows. Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties) Changes system date. Follows all company policies and procedures as outlined in Policy Manual. Responsible for Life Safety Procedures and equipment Participates (at some properties) in Manager on Duty schedule. Additional duties may be added at any time at the discretion of management. Consistently models the behavior of a "Baywood Ambassador"™ who: Maintains a professional image, including grooming, verbiage, and body language, at all times. Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact. Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction. Fosters teamwork by offering assistance to others, as needed. Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department. Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures. Recommends other Baywood properties to our guests, when appropriate. Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ year's related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels™ standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Please visit our careers page to see more job opportunities.

Fairfield Inn & Suites located in Fresno, CA is looking for a Night Auditor that will work the Front Desk. This position will be reporting to the General Manager and Property Management Team. The Night Auditor will provide efficient, courteous, and quality service to guests. As part of a growing company, we are looking for applicants with the desire to grow with us. This position represents the hotel to the guest throughout all stages of the guest's stay. WHAT WE OFFER: Medical, Dental, and Vision Benefits Dependent Care 401(k) With Employer Match Short-term & Long-term Disability EAP program Perks at Work Employee Discount Program Company-wide discount - over 40 company-affiliated restaurants! Employee Referral Bonus - refer a friend and get paid! Advancement - On-the-job skills training to prepare employees for upward mobility opportunities. Essential Duties and Responsibilities: Promotes Company Mission, Vision and Core Values. Greet guests upon arrival, determine a guest's reservation status, identify how long the guest will stay and help guests complete the registration process, check-in guests, and assign rooms. Respond to guest inquiries, concerns and complaints as needed. Accommodate special requests whenever possible, and provide them with any information they need to enjoy their stay. Answer phones, process reservations according to policy, and maintain the daily walk-in reservation count sheet. Processes guest check-outs. Completes posting of all charges. Receives and records guest payments. Reconciles all departments to X reading of the register by retaping all department vouchers from the start of the day's business. All tapes should be labeled and dated. Prepares revenue report remembering to include all day rates. Posts room, tax, and local calls for the day. Total room revenue should balance with the room revenue report. Prepares revenue report remembering to include all day rates. Completes end of day paperwork showing any adjustments for errors with full explanation and records last consecutive number and reset number. High balance credit report must be completed indicating all balances in the guest ledger of cash customers with debit balances. Folio balances over $300 if property does not have a restaurant, and $500 if property has a restaurant should also be recorded. This report is to be given to the Manager daily for his/her review. Copies are to be retained on the property level and originals sent to the home office. Prepares and coordinates room status updates by 7:00 a.m. with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, vacant rooms, special requests, and part-day rooms. Reconcile Banquet Department using banquet bills. Prepare a "cash only" list for restaurants and lounges. Pays special attention to the phone and follows the basic rules of courtesy. Records and makes all wake-up calls properly. Read the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. Provides information to guests in a courteous manner. Must have complete knowledge of policies and procedures to be followed in emergency situations. Coordinates guest room maintenance work with the engineering and maintenance division. Reports any unusual occurrences or requests to the manager or assistant manager. Completes the night audit by change of shift at 7 a.m. Gives information to other department heads, especially any information relating to the morning's breakfast business and meeting set-ups. Handles all internal control items as hotel policies and procedures dictate. Sees that all reports and vouchers required are on the General Manager's desk for review and approval. Posts and files all charges to guest, master, and city ledger accounts. Attends department meetings. Adheres to all company policies & procedures & brand standards. Performs any additional duties as assigned by the supervisor to meet business needs. Qualifications Qualifications/Requirements Understanding and adhering to proper credit, check-cashing, and cash-handling policies and procedures. Good communication skills, math skills, customer service skills, and problem-solving skills. Proper telephone etiquette. Spanish speaking skills are a plus. Comfortable using suggestive selling techniques to sell rooms and to promote other services of the hotel. Knowledgeable using office equipment. Follows procedures for issuing and closing safe deposit boxes. Uses proper mail, package, and message handling procedures. Knows all safety and emergency procedures. Is aware of accident prevention policies. Maintain the cleanliness and neatness of the front desk area. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Adheres to all company policies & procedures & brand standards. Must have the ability to lift, bend, and remain on one's feet for extended periods of time. Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. High school graduate or equivalent. Must be team oriented and dedicated to providing excellent service and ensuring that the brand's highest standards are met. Each team member is considered a salesperson for the property. Must be able to work any day of the week including weekends and holidays. Any hotel employee may be asked to use their personal vehicle for business purposes at any time. Performs any additional duties as assigned by the supervisor. This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice. Denco Family, Inc is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

JOB TITLE: FRONT OFFICE NIGHT AUDITOR USUAL TIME OF WORK SHIFT: Varies with facility needs. Full-time or part time positions, variable hours per week. BREAKS: Two breaks, and one ½ hour lunch, depending on shift. OVERTIME: As necessary MACHINES USED: Office machines, tools, and equipment, i.e. desktop or laptop computer, fax, copier, printer, shredder, credit card reader, company vehicle (automatic transmission equipped). TOOLS USED: General clerical office tools and equipment, cell phone, calculator, etc. ASSISTIVE DEVICES: Wheeled pushcarts, luggage carts, dollies, raingear, etc. SAFETY CLOTHING/EQUIPMENT: Company uniform only, consisting of dress or casual shirt, pants SKILLS & ABILITIES REQUIRED: Speak, read, write, and understand the primary language(s) used in the workplace. Previous experience in staff management; Bilingual a plus. DESCRIPTION OF WORKPLACE/WORKSTATION: The work takes place at a variety of office locations within a hotel facility. The surfaces at the office locations are level, carpeted, tiled, or have wood flooring. All of the work locations are well-lit and temperature controlled. The Front Office Night Auditor may be exposed for limited periods of time to various weather conditions when ambulating from parking lot to office areas, building to building or other outdoor areas. The position may require the operation of a motor vehicle, as assigned. DESCRIPTION OF JOB TASKS/PURPOSE: The Front Office Night Auditor performs a variety of services for guests. Primarily, he/she registers arriving guests, assigns rooms, and checks guests out at the end of their stay. The Front Office Night Auditor also keep records of room assignments and other registration information in a computer database. When guests check out, the Front Office Night Auditor prepares and explains the charges, as well as processes payments. He/She represents the establishment, and attitude and behavior greatly influence the public's impression of the establishment. When answering questions about services, check out times, the local community, or other matters of public interest, the Front Office Night Auditor must be courteous and helpful. Should guests report problems with their rooms, the Associate contacts members of the housekeeping or maintenance staff in order to correct them. When necessary, the Associate will deliver basic necessities (i.e., toiletries) to guests if no other staff member is available. The Front Office Night Auditor is responsible for performing most major managerial decisions. (With proper authorization.) Depending on the property, additional supervisory responsibilities may include: Front Office Operations, Information and Services; basic bookkeeping; Advance Reservation Agent; cashier; and telephone multiline operation. Major Job Functions: 1. The Front Office Night Auditor closes out daily shift, and completes the day's necessary documentation. Opens the next day's shift including any documentation preparation. Provides the highest quality of service to the customers at all times. 2. Greet customers immediately with a friendly and sincere welcome. 3. Utilize guest's names in interactions whenever possible. 4. Promptly respond to all guest-related concerns including but not limited to complaints and special requests. 5. Have a thorough knowledge of emergency and security procedures. 6. Know how to clean guestrooms to standards. 7. Know how to perform basic routine maintenance as well as how to properly operate all mechanical units within the guestroom. 8. Know how to operate all laundry equipment. 9. Keep maintenance personnel informed of all maintenance needs. 10. Proper uniform attire must be worn at all times in accordance with the Company and your hotel's brand standards. 11. Personal cleanliness and neat appearance are required. Shoes must be low heeled and have heels and toes closed. 12. Practice safety standards at all times. 13. Be able to move miscellaneous items weighing up to 40 lbs. Please inform property management if you are unable to meet this requirement so they can determine if a reasonable accommodation can be made. 14. Associates may be required to work varying schedules to reflect the business needs of the hotel. 15. Regular attendance in conformance with the standards, which may from time to time be established by The Victus Group is essential to the successful performance of this position. 16. Check guests in and out in an efficient and friendly manner. 17. Post guest changes and compute guest bill using the brand specific PMS. Collect payment and make change for hotel guests following all cash handling procedures as required by Company standards. 18. Promote the hotel's marketing programs. 19. Track business via the recording of appropriate corporate/leisure information within the PMS system. 20. Maintain a positive, interactive relationship with any property-based sales personnel. 21. Handle guest mail and messages per established procedures. 22. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities and selling strategies. May assist in parking lot guest activities 23. Take reservation requests efficiently. 24. Answer switchboard in accordance with standards of proper telephone etiquette. 25. Block rooms and handle special requests. 26. Monitor room availability. 27. Handle safe deposits by guests per established procedures. 28. Keep lobby and guest areas clean and presentable. 29. Offer and properly handle wake-up calls. 30. Open and close shift; make cash drops. 31. Ensure all credit cards, cash, and change fund are balanced throughout each shift. 32. Ensure we have appropriate signatures/authorization prior to processing any credit card transactions. 33. Monitor the intake of currency to protect against counterfeit bills. 34. Inform management of any guest or systems related complaints or problems. 35. Communicate with incoming staff and management by logging pertinent information in the front desk log. 36. Pass on guest lost and found inquiries to management. 37. Monitor and maintain an adequate amount of office supplies such as folio paper, registration slips, and pens to ensure smooth and continuous operations. 38. Develop and maintain a working knowledge of local attractions, restaurants, and area business. 39. Develop and maintain a basic knowledge of major interstates and other roadways to assist in offering directions. 40. Send and receive facsimiles for guests. 41. Other duties deemed necessary by management that are within the associate's abilities. 42. Must have a valid drivers license and a clean driving record Associate must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the Associate handbook. Must be willing to perform other duties as assigned, of which the associate is capable. This employer participates in E-Verify. E-Verify is a program used to verify employment eligibility for new hires. As part of E-Verify, we will check your employment eligibility by comparing the information you provide on Form I-9 with records of the Social Security Administration (SSA) and/or Department of Homeland Security (DHS). You have the right to know if your employer uses E-Verify and to be informed if your E-Verify case results in a tentative nonconfirmation (mismatch). You also have the opportunity to take action to resolve a mismatch. You can start and continue working while resolving a mismatch.

JOB TITLE: FRONT OFFICE NIGHT AUDITOR USUAL TIME OF WORK SHIFT: Varies with facility needs. Full-time or part time positions, variable hours per week. BREAKS: Two breaks, and one ½ hour lunch, depending on shift. OVERTIME: As necessary MACHINES USED: Office machines, tools, and equipment, i.e. desktop or laptop computer, fax, copier, printer, shredder, credit card reader, company vehicle (automatic transmission equipped). TOOLS USED: General clerical office tools and equipment, cell phone, calculator, etc. ASSISTIVE DEVICES: Wheeled pushcarts, luggage carts, dollies, raingear, etc. SAFETY CLOTHING/EQUIPMENT: Company uniform only, consisting of dress or casual shirt, pants SKILLS & ABILITIES REQUIRED: Speak, read, write, and understand the primary language(s) used in the workplace. Previous experience in staff management; Bilingual a plus. DESCRIPTION OF WORKPLACE/WORKSTATION: The work takes place at a variety of office locations within a hotel facility. The surfaces at the office locations are level, carpeted, tiled, or have wood flooring. All of the work locations are well-lit and temperature controlled. The Front Office Night Auditor may be exposed for limited periods of time to various weather conditions when ambulating from parking lot to office areas, building to building or other outdoor areas. The position may require the operation of a motor vehicle, as assigned. DESCRIPTION OF JOB TASKS/PURPOSE: The Front Office Night Auditor performs a variety of services for guests. Primarily, he/she registers arriving guests, assigns rooms, and checks guests out at the end of their stay. The Front Office Night Auditor also keep records of room assignments and other registration information in a computer database. When guests check out, the Front Office Night Auditor prepares and explains the charges, as well as processes payments. He/She represents the establishment, and attitude and behavior greatly influence the public's impression of the establishment. When answering questions about services, check out times, the local community, or other matters of public interest, the Front Office Night Auditor must be courteous and helpful. Should guests report problems with their rooms, the Associate contacts members of the housekeeping or maintenance staff in order to correct them. When necessary, the Associate will deliver basic necessities (i.e., toiletries) to guests if no other staff member is available. The Front Office Night Auditor is responsible for performing most major managerial decisions. (With proper authorization.) Depending on the property, additional supervisory responsibilities may include: Front Office Operations, Information and Services; basic bookkeeping; Advance Reservation Agent; cashier; and telephone multiline operation. Major Job Functions: 1. The Front Office Night Auditor closes out daily shift, and completes the day's necessary documentation. Opens the next day's shift including any documentation preparation. Provides the highest quality of service to the customers at all times. 2. Greet customers immediately with a friendly and sincere welcome. 3. Utilize guest's names in interactions whenever possible. 4. Promptly respond to all guest-related concerns including but not limited to complaints and special requests. 5. Have a thorough knowledge of emergency and security procedures. 6. Know how to clean guestrooms to standards. 7. Know how to perform basic routine maintenance as well as how to properly operate all mechanical units within the guestroom. 8. Know how to operate all laundry equipment. 9. Keep maintenance personnel informed of all maintenance needs. 10. Proper uniform attire must be worn at all times in accordance with the Company and your hotel's brand standards. 11. Personal cleanliness and neat appearance are required. Shoes must be low heeled and have heels and toes closed. 12. Practice safety standards at all times. 13. Be able to move miscellaneous items weighing up to 40 lbs. Please inform property management if you are unable to meet this requirement so they can determine if a reasonable accommodation can be made. 14. Associates may be required to work varying schedules to reflect the business needs of the hotel. 15. Regular attendance in conformance with the standards, which may from time to time be established by The Victus Group is essential to the successful performance of this position. 16. Check guests in and out in an efficient and friendly manner. 17. Post guest changes and compute guest bill using the brand specific PMS. Collect payment and make change for hotel guests following all cash handling procedures as required by Company standards. 18. Promote the hotel's marketing programs. 19. Track business via the recording of appropriate corporate/leisure information within the PMS system. 20. Maintain a positive, interactive relationship with any property-based sales personnel. 21. Handle guest mail and messages per established procedures. 22. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities and selling strategies. May assist in parking lot guest activities 23. Take reservation requests efficiently. 24. Answer switchboard in accordance with standards of proper telephone etiquette. 25. Block rooms and handle special requests. 26. Monitor room availability. 27. Handle safe deposits by guests per established procedures. 28. Keep lobby and guest areas clean and presentable. 29. Offer and properly handle wake-up calls. 30. Open and close shift; make cash drops. 31. Ensure all credit cards, cash, and change fund are balanced throughout each shift. 32. Ensure we have appropriate signatures/authorization prior to processing any credit card transactions. 33. Monitor the intake of currency to protect against counterfeit bills. 34. Inform management of any guest or systems related complaints or problems. 35. Communicate with incoming staff and management by logging pertinent information in the front desk log. 36. Pass on guest lost and found inquiries to management. 37. Monitor and maintain an adequate amount of office supplies such as folio paper, registration slips, and pens to ensure smooth and continuous operations. 38. Develop and maintain a working knowledge of local attractions, restaurants, and area business. 39. Develop and maintain a basic knowledge of major interstates and other roadways to assist in offering directions. 40. Send and receive facsimiles for guests. 41. Other duties deemed necessary by management that are within the associate's abilities. 42. Must have a valid drivers license and a clean driving record Associate must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the Associate handbook. Must be willing to perform other duties as assigned, of which the associate is capable. This employer participates in E-Verify. E-Verify is a program used to verify employment eligibility for new hires. As part of E-Verify, we will check your employment eligibility by comparing the information you provide on Form I-9 with records of the Social Security Administration (SSA) and/or Department of Homeland Security (DHS). You have the right to know if your employer uses E-Verify and to be informed if your E-Verify case results in a tentative nonconfirmation (mismatch). You also have the opportunity to take action to resolve a mismatch. You can start and continue working while resolving a mismatch. Qualifications High school qualification or equivalent. Previous hospitality experience would be advantageous. Strong written and verbal communication skills. Strong organizational, multitasking and problem solving skills Well-presented and professional appearance. Competency with Microsoft Office. Ability to learn on the job. Excellent customer service skills. Ability to work primarily alone and occassionally as a team

Front Desk Agent - Be the Star of Our Guest Experience! Are you passionate about delivering exceptional customer service and making guests feel truly welcome? Join our team as a Front Desk Agent, where you'll be the first smiling face guests see and the key to creating a seamless, memorable stay. As a vital member of our hospitality team, you'll manage guest interactions with professionalism and warmth while ensuring the front desk operates smoothly and efficiently.

Job Title: Remote Guest Services Representative Hourly Pay: $21 - $27/hour We are seeking a dedicated Guest Services Representative to provide exceptional customer service and support to guests during their stay. You will manage guest check-ins, resolve inquiries, and ensure an outstanding experience from start to finish. If you have a passion for customer service and enjoy working in a dynamic environment, apply today! Job Responsibilities: Greet guests warmly and assist with check-in/check-out Answer inquiries about hotel amenities, services, and local attractions Handle guest requests, including bookings, wake-up calls, and special accommodations Resolve guest complaints and concerns professionally, ensuring satisfaction Process reservations, cancellations, and changes to bookings accurately Maintain up-to-date guest records with confidentiality Coordinate with housekeeping, maintenance, and other departments Respond to phone calls and emails promptly, providing accurate information Maintain a clean and organized front desk area Qualifications: High school diploma or equivalent required 1-2 years of customer service experience, preferably in hospitality Strong communication and problem-solving skills Ability to handle guest complaints effectively Ability to manage multiple tasks in a fast-paced environment Experience with reservation systems and Microsoft Office is a plus Flexible availability, including nights, weekends, and holidays Perks & Benefits: Competitive hourly pay: $21 - $27 Health, dental, and vision insurance coverage Paid time off and holiday pay Employee discounts on accommodations and services Training and career development opportunities Positive, collaborative workplace culture

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values. The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage. We are seeking a Front Desk Agent to join our rapidly growing team. The Opportunity: As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner. As the Front Desk Agent, you will continue to provide exceptional customer service. We constantly strive to provide the best USC experience , and we hope that you can help us continue to exceed our guests' expectations. The Accountabilities: Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests' identification, credit, and payment for stay. Assign room keys, assist guests, complete registration cards, and provides other assistance as needed. Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel. Accommodate special requests whenever possible. Review accounts and charges with guests during the checkout process. Assist in pre-registration and blocking of rooms for reservations. Take same day and future reservations when necessary. Know cancellation procedures. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Work closely with the housekeeping department, and coordinate room status updates by notifying the department of all check outs, late checkouts, early check-ins, special requests, and day use rooms. Coordinate requests for maintenance and repair and maintain guests' room key storage. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges). Answer inquiries pertaining to hotel services and amenities, area dining, entertainment, and travel directions. Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility. Use proper telephone etiquette. Take messages and ensure their prompt delivery. Use proper mail, package, and message handling procedures. Read and initial the daily pass-on log and bulletin board. Knowledgeable of daily activities and meetings in the hotel. Handle all in-house calls and communicate guest comments, complaints, and requests to the appropriate and managers. Arrange tours, taxis, or other transportation, or restaurant reservations for guests upon request. Report any unusual occurrences or requests to the assistant manager or manager on duty. Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: Minimum Education: High school or equivalent. Minimum Experience: 1 year. Combined experience/education as substitute for minimum education. Minimum Field of Expertise: Customer service. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. What We Prefer: Preferred Education: Bachelor's Degree. Preferred Experience: 2 years of experience in Hospitality and/or Hotel customer service. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE , and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit ***************************************** This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate for this position is $28.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. Minimum Education: High school or equivalent Combined experience/education as substitute for minimum education Minimum Experience: 1 year Combined education/experience as substitute for minimum experience Minimum Field of Expertise: Customer service USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Who We Are To empower our senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Benefits 401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Referral program Retirement plan Vision insurance Job Summary The Guest Services Representative will have the ability to exercise excellent judgment and high confidentiality in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Guest Services Representative will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure, in a highly visible role, at times to handle a wide variety of activities and confidential matters with discretion. Essential Job Functions Duties include, but are not limited to: Strong communication, process, and project management skills; and must be able to effectively collaborate and influence all levels of management. Ability to work across organizational boundaries, bringing together people with diverse perspectives and experiences to identify tactical issues and emerging areas of concern to find solutions. Demonstrate a strong passion for and a strong record of delivering high-quality results, and a desire to be part of a strong and supportive team Provide sound guidance to management on process (including technical) issues Demonstrate highly professional demeanor; meet the highest standards of integrity Highly collaborative with demonstrated ability to work in a global setting across a variety of cultures and styles Ensure the daily activities and administrative functions of the front desk are completed in a sensitive, highly visible and dynamic environment, requiring management of multiple and rapidly changing priorities. Ability to pass PACE marketing exam within the first 60 days of employment. Maintaining knowledge and utilization of the current versions and future releases of application soft wares and documentation system. Identify and recommend processes to improve optimal guest services. Guest service representatives are expected to: Express information to individuals or groups effectively and accurately. Take into account the audience and nature of the information (for example, technical, sensitive, controversial), uphold HIPAA regulations at all times. Make clear and convincing oral presentations. Listen to others, attend to nonverbal cues, and responds appropriately. Proper phone etiquette, greeting of participants and visitors, and monitor the flow of reception area. Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members Attend and participate in staff meetings, in-services, projects, and committees as assigned. Adhere to and support the center's practices, procedures, and policies including assigned break times and attendance. Accept assigned duties in a cooperative manner; and perform all other related duties as assigned. Be flexible in schedule of hours worked. May require use of personal vehicle. Qualifications Knowledge, Skills and Abilities Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook). Knowledge of general office procedures, equipment and filing systems. Ability to communicate effectively, both orally and in writing. Ability to quickly learn department policies, procedures, goals, and services. Skill: Attention to detail and accuracy. Ability to change priorities regularly. Working Conditions and Physical Demands The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to access all areas of the center throughout the workday. Ability to lift a minimum of 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance from another employee when attempting to lift or transfer objects over 50 pounds. Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling. Ability to communicate verbally with an excellent comprehension of the English language. Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment. Experience Minimum of one (1) year of demonstrated successful experience in a customer service role. Minimum of one (1) year of documented experience working with a frail or elderly population. Education and Certification At a minimum a High School Diploma or GED Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact. Core Values CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants. COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care. CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow. COMMUNITY that fosters connection, belonging, and support for participants and their families. COMMITMENT to quality improvement, innovation, and delivering healthier outcomes. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! Benefits On-Demand Pay Medical, Dental and Vision insurance (full time employees only) Employee perks and discount program Free Black Card Membership 401(K) Plan Savings plan Pay Rate $16.50 per hour As the Front Desk Associate you will: Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.). Requirements What you bring to the table: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Ability to lift up to 50 pounds Ability to walk and stand for prolonged periods of time Ability to continuously talk in person or on the phone during shift Will occasionally encounter cleaning chemicals during shift This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws. Salary Description $16.50 per hour

Job Description Valley Fitness Corporate in Fresno, CA is seeking a welcoming Front Desk team member to join our vibrant fitness center. Our team prides itself on creating a warm and inviting atmosphere for all members and guests. As a Front Desk staff, you will be the first point of contact, offering exceptional customer service and support to ensure a seamless experience for everyone who walks through our doors. We are looking for an enthusiastic individual who thrives in a fast-paced environment and enjoys interacting with people. Your role will involve greeting members, assisting with inquiries, and helping to maintain the smooth operation of our facility. Join us at Valley Fitness and be part of a supportive team dedicated to promoting health and wellness. Compensation: $16 hourly Responsibilities: Greet and welcome members and guests upon arrival to create a positive first impression Answer phone calls and respond to inquiries or direct calls to the appropriate person Maintain cleanliness and organization of the front desk area to uphold professional standards Check-in members and verify membership cards to ensure access control Assist in resolving customer complaints or issues in a timely and courteous manner Qualifications: 1-2 years of experience in customer service or administrative role Proficiency in basic computer skills (to be determined by an assessment) Familiarity with managing customer databases Strong customer service experience US work authorization About Company At Valley Fitness, we're not just a gym; we're a thriving community dedicated to helping you achieve your fitness goals. Our clean and friendly environment is the perfect space for everyone, from the seasoned fitness enthusiast to the weekend warrior. It doesn't matter where you are on your fitness journey - we have the equipment, trainers, and vibrant atmosphere that will inspire and motivate you every step of the way. Our Mission: “To build a company that provides a clean, friendly, and positive environment that energizes our members to reach their goals and open their minds to new possibilities.” What We Offer Competitive salary and performance-based bonus Comprehensive benefits including health, dental, vision, 401(k), and PTO Opportunities for professional growth and development Supportive and team-oriented culture A chance to contribute meaningfully to the financial strength and success of the company.

Join the Hampton Inn Selma Family! Are you the kind of person who lights up a room just by walking in? Do you love making people feel welcome, seen, and cared for? If so, we'd love to have you as our next Front Desk Agent! At Hampton Inn Selma, we're not just a hotel - we're a team that celebrates each other, supports each other, and genuinely enjoys creating unforgettable experiences for our guests. If you're looking for a place where your personality, kindness, and hustle actually matter, this is it. What You'll Do: * Greet guests with genuine warmth and positive energy * Create moments guests will remember long after they leave * Be the friendly ambassador and go-to person during their stay * Communicate with clarity, compassion, and a smile * Keep the lobby looking sharp and welcoming * Work with your team to maintain a clean, safe environment * Resolve issues confidently and quickly - you're the hero of the lobby * Handle payments accurately and responsibly * Register guests with care and attention to detail * Support Sales with fun up-selling and package promos What We Offer: * Review-based bonus opportunities * Medical, Dental, and Vision benefits * 401(k) * Ongoing training and professional development * A welcoming, inclusive team culture that feels like home * Real opportunities for growth and internal promotions What We're Looking For: * Someone professional, kind, and genuinely people-focused * Strong customer service skills and clear communication * A quick learner with great work ethic * A true team player * Flexible availability for any of our three front desk shifts: * 5:00 AM - 1:00 PM * 1:00 PM - 9:00 PM * 9:00 PM - 5:00 AM * Able to stand for up to 4 hours at a time * Able to bend, stoop, squat, and stretch as needed If you're ready to join a team that cheers you on, helps you grow, and makes work actually enjoyable, we can't wait to meet you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsive recruiter Replies within 24 hours Benefits: 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Wellness resources Front Desk in Reedley, CA and Fresno, CA (Willow) Do you have a passion for helping people achieve their big goals? Do you want to work with a team of dynamic health and fitness professionals - who love working together? Do you like to make people feel welcome & have an eye for detail? Then you might be the perfect fit for THE SUMMIT PT. THE SUMMIT PT is seeking two full-time Bilingual Client Care Coordinator. You will be the face of THE SUMMIT PT. You will help our clients make great choices for their health!!! This position is located in Fresno (Willow) and Reedley Area. You will enjoy this position if you are warm, friendly, love people, and have an eye for detail. Much of your day will involve interacting with clients who are embarking on a new health journey. This entry-level front desk position involves client scheduling, payment collection, new client registration, phone calls, and assisting our clinical team. The official title for this position is First Impressions!!! Because, that's who you are! You love to help people connect and find their place - making a great First Impression. This full-time position is Monday thru Thursday 7:50 am to 5:30 pm and Friday from 7:50 am to 12:00 pm. THE SUMMIT PT strives to be the premier provider of Physical Therapy, ProTraining, and Wellness services to our communities. We are a TEAM of growth-minded friends who enjoy working together to achieve big goals, appreciate connection with our clients and community, strive for daily growth, and love creating a positive environment! If you want to invest in your personal growth, this team, and our community - we would love to have you join us! Check out our website to learn more: ******************* Compensation: $16.50 - $18.00 per hour THE SUMMIT is a team of physical therapy and fitness professionals who are motivated to invest in the health of our communities. Our ambition is to grow an entirely new, fresh, and engaging form of care that contributes to the development of healthy communities. We want our neighbors to be better people because they belong to THE SUMMIT. Our Mission: "Helping Your Family Thrive" Our Core Values : Sacrifice for the Team - teams work best when we play our roles and give our all. Embrace Challenge - work on big goals, together as a team. Create Peace - welcome clients into a place of healing and safety. Empathetic Guide - compassionate experts motivated by helping our clients thrive. THE SUMMIT is a team that loves to grow, learn, work, and excel to exceptionally high standards. We help each of our clients exceed their expectations. We create opportunities for our staff, interns, students, volunteers, and clients to grow and achieve more than they imagined. We help people make an incredible investment - true health and real life. When clients join THE SUMMIT they discover that being fit, healthy, and strong enriches every aspect of life and leads to healthy confidence. OUR CULTURE : "I like that the team is inspiring, uplifting, and looking for ways to make me better. Everyone feeds off of each other and that makes work fun." - Rene "Everybody makes me feel valuable. I know that my team prays for me." - Fabiola "The Summit is like no other. I wake up excited about working with this team and our patients." "I love that I get to interact with people all day. I really enjoy meeting new people. This is a team that enjoys working hard together and hanging out together. That is really rare." - Caleb "I love the positive team and that rubs off on everyone. People appreciate the positive vibes that they feel here. They can tell that we are genuine, passionate, and they love it." - Marty "People come in a little intimidated and scared and they discover that this is a safe place, an encouraging place, and a place to enjoy getting better. This warms my heart." - Peter

Job Description Valley Fitness Corporate in Fresno, CA, is seeking a welcoming Front Desk team member to join our vibrant fitness center. Our team prides itself on creating a warm and inviting atmosphere for all members and guests. As a Front Desk staff, you will be the first point of contact, offering exceptional customer service and support to ensure a seamless experience for everyone who walks through our doors. We are looking for an enthusiastic individual who thrives in a fast-paced environment and enjoys interacting with people. Your role will involve greeting members, assisting with inquiries, and helping to maintain the smooth operation of our facility. Join us at Valley Fitness and be part of a supportive team dedicated to promoting health and wellness. Compensation: $16.50 hourly Responsibilities: Greet and welcome members and guests upon arrival to create a positive first impression Answer phone calls and respond to inquiries, or direct calls to the appropriate person Maintain the cleanliness and organization of the front desk area to uphold professional standards Check in members and verify membership cards to ensure access control Assist in resolving customer complaints or issues in a timely and courteous manner Qualifications: 1-2 years of experience in customer service or an administrative role Proficiency in basic computer skills (to be determined by an assessment) Familiarity with managing customer databases Strong customer service experience US work authorization About Company At Valley Fitness, we're not just a gym; we're a thriving community dedicated to helping you achieve your fitness goals. Our clean and friendly environment is the perfect space for everyone, from the seasoned fitness enthusiast to the weekend warrior. It doesn't matter where you are on your fitness journey - we have the equipment, trainers, and vibrant atmosphere that will inspire and motivate you every step of the way. Our Mission: “To build a company that provides a clean, friendly, and positive environment that energizes our members to reach their goals and open their minds to new possibilities.”

Benefits: Employee discounts At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $20.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Join the Hampton Inn Selma Family! Are you the kind of person who lights up a room just by walking in? Do you love making people feel welcome, seen, and cared for? If so, we'd love to have you as our next Front Desk Agent! At Hampton Inn Selma, we're not just a hotel - we're a team that celebrates each other, supports each other, and genuinely enjoys creating unforgettable experiences for our guests. If you're looking for a place where your personality, kindness, and hustle actually matter, this is it. What You'll Do: Greet guests with genuine warmth and positive energy Create moments guests will remember long after they leave Be the friendly ambassador and go-to person during their stay Communicate with clarity, compassion, and a smile Keep the lobby looking sharp and welcoming Work with your team to maintain a clean, safe environment Resolve issues confidently and quickly - you're the hero of the lobby Handle payments accurately and responsibly Register guests with care and attention to detail Support Sales with fun up-selling and package promos What We Offer: Review-based bonus opportunities Medical, Dental, and Vision benefits 401(k) Ongoing training and professional development A welcoming, inclusive team culture that feels like home Real opportunities for growth and internal promotions What We're Looking For: Someone professional, kind, and genuinely people-focused Strong customer service skills and clear communication A quick learner with great work ethic A true team player Flexible availability for any of our three front desk shifts: 5:00 AM - 1:00 PM 1:00 PM - 9:00 PM 9:00 PM - 5:00 AM Able to stand for up to 4 hours at a time Able to bend, stoop, squat, and stretch as needed If you're ready to join a team that cheers you on, helps you grow, and makes work actually enjoyable, we can't wait to meet you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Robbins Brothers, we are experts at helping guests create once-in-a-lifetime moments. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds. We aspire to be our guests' jeweler of choice, whether it is for the magic of an Role The Guest Experience Representative is an entry level multi-dimensional position where you can learn the foundations of retail operations and best practice in the jewelry sales industry. In this role your responsibilities span greeting and welcoming guests to accurately managing operational activities such as point of sale transactions. In addition, you will greet and check in guests, turnover to sales associates, manage service or repair requests, assist with special orders, work with product inventory, and communicate with guests via telephone and email. Over your tenure, you will have the opportunity to learn about the legendary Robbins Brothers sales process. At all times, you will adhere to the company's operational and security policies and procedures involved in operating a store. The Guest Experience Representative works closely with the General Manager, Floor Manager, Operations Manager/Coordinator in all aspects of the Retail Store function and is responsible for modeling, support and adherence to company policies, procedures, and values. Guest Services • Completes all required on-boarding and assigned training modules in the prescribed timeframe. • Greets guests with a pleasant and professional demeanor. • Promptly answers telephone calls according to established company guidelines. • Demonstrates professional communication skills and responds to guests without delay. • Interacts with guests in a caring and professional manner with verbal and written communication. • Replies promptly to guests questions and requests, works continuously to exceed their expectations. • Responds to guest's time sensitive needs, acknowledges sense of urgency, and meets deadlines. • Ensures all guests information is captured and entered into store systems. • Demonstrates superior guest service when delivering new purchases or repaired jewelry. • Provides quality care assurance to guests and acknowledges concerns. • Capable of recognizing additional buying behavior and demonstrates collaboration skills for guest turnover. Service Orientation • Greets guest, makes a positive impression, and builds rapport. • Utilizes active listening to determine guests needs, i.e., design and service, special orders, merchandise pick up. • Effectively coordinates design and service, repair requirements or special orders on behalf of guest, completes documentation and adheres to policies and procedures. • Addresses guests' concerns, utilizes effective problem-solving skills, and engages team members and managers for support at appropriate the time, adheres to store procedures. • Exhibits initiative to engage guests and demonstrates a service orientation when required by traffic in the store. • Determine guests' buying behavior, introduce Robbins Brothers promotions. • Collaborates and brainstorms with team members, knows when to transition guest to colleague. • Prioritizes tasks and manages time effectively to meet expectations, deadlines, and targets. • Practices all aspects of guest relationship management. • Assists guest experience manager with social medial responsibilities. Store Operations • Adheres to office opening and closing procedures as required by the company policy. • Inspects daily sales transactions and ensures accounts are balanced, addresses discrepancies. • Accurately enters the point of sale (POS) transaction into the system. • Ensures merchandise case counts are accurate by following the required company processes. • Accurately creates move orders and enters transactions into merchandise system. • Adheres to corporate directed merchandise price changes, ensure process and procedures are followed. • Examine daily jewelry repair logs and reconcile completed work. • Reconcile certificate of replacement value documents and ensure accuracy. • Reads and responds to all office emails in a timely and professional manner. • Adheres to shipping and receiving policies and demonstrates required procedures for the same. Store and Office Maintenance • Maintains merchandise display cases throughout the day. • Orders office supplies to maintain stock as required. • Stock the guest lounge as required. • Maintain store collateral supplies. Store Security • Adheres to company security policies and procedures for store operations. • Maintains continual awareness of security concerns when operating within the store. • Adheres to company policies and procedures for handling merchandise. • Complies with policies and procedures for opening and closing the store. Values • Demonstrates integrity in work practices by adhering to company policies and procedures, i.e., attendance, training, duties as assigned, corporate requests, etc. • Displays ability to share information and receive feedback in a business appropriate manner, manages conflict with open dialogue. • Acts in the best interest of the guests, team, and company. • Exhibits transparency and fairness in all transactions and interactions. • Takes responsibility for actions and decisions. • Utilizes best practice strategies to meet time sensitive activities and interactions. • Demonstrates Robbins Brothers Values. Job Specifics Job Type: Full-time Reports To: Guest Experience Manager, Operations Manager, or Office Coordinator Compensation: Hourly Benefits: • 401(k) • Medical, Dental and Vision insurance • Employee discount • Vacation Shift: • Day shift • Evening shift • Weekends Experience: • Customer service: 3 years (Recommended) • High-end sales: 3 years (Recommended) • CRM software: 3 years (Recommended) • Salesforce: 2 years (Preferred)

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year. Job Description: SUMMARY: Responsible for performing dual responsibilities of a Front Desk Representative and Night Auditor. Assists front desk as needed and covers graveyard shift in the absence of the Night Auditor. Also responsible for providing consistent, courteous service to all hotel guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Front Desk Representative • Interacts effectively with the public and Team Members. Performs excellent customer service at all time. • Assists guests with the check-in process at the Hotel in a courteous and polite manner. • Assists guests with checkout at the end of their stay in an efficient and timely manner. • Responds to guest requests, complaints or inquiries courteously and promptly. • Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given. • Maintains a working knowledge of the property as well as special events on and near the property in order to advise guests. • Handles guest complaints or concerns in a polite, courteous and efficient manner. • Ensures that the check-in and checkout process in handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company's assets. • Distributes membership forms for rewards club cards. • Creates new rewards club accounts for guests. • Prints rewards club cards for guests with existing accounts. • Issues rewards for guests when appropriate level of play has been established. • Works with the Bell Staff and Concierge to ensure a high level of guest service. • Maintains a consistent, regular attendance record. • Performs any reasonable request made by management. Night Auditor • Interacts effectively with the public and Team Members. Performs excellent customer service at all time. Dual Rate Front Desk Representative/Night Auditor • Prepares and distributes management reports to Hotel Administration and the Finance Department. • Posts room and tax charges to guest accounts. • Assists, if needed, with Hotel Housekeeping and Bell Desk. • Responds to guest requests, complaints or inquiries courteously and promptly. • Maintains a consistent, regular attendance record. • Performs any reasonable request made by management. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School diploma or GED required. Some college courses in Hotel Management preferred. SPECIAL QUALIFICATIONS: Must possess effective communication and organizational skills. Minimum of one-year accounting or audit experience preferred. Must be computer-literate. Previous Hotel/Motel experience preferred. Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times. LANGUAGE SKILLS: Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply commonsense reasoning to a variety of situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to balance, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to focus. Dual Rate Front Desk Representative/Night Auditor WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate. When on the casino floor, the Team Member will be exposed to a smoke-filled environment

**Additional Information** **Job Number** 26001687 **Job Category** Finance & Accounting **Location** Courtyard by Marriott Fresno, 140 E Shaw Ave, Fresno, California, United States, 93710VIEW ON MAP (******************************************************************************************************************************************************* **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $19.84-$19.84 per hour **POSITION SUMMARY** Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.