Night Auditor
Night Auditor Job 165 miles from Clovis
Grow with us...
Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self.
We're current searching for a warm, welcoming, articulate Night Auditor to ensure smooth operation of the overnight (11pm-7am) and that every guest's experience is relaxing and effortless. If you are a night owl and love meeting new people, being of service, and helping to grow a great brand, we'd love to chat.
About you...
Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
Ability to speak a secondary language is a plus.
Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
Is flexible and willing to meet the demands of a 24-hour operation.
About us...
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Night Auditor
Night Auditor Job 206 miles from Clovis
Hotel Night Auditor
.
Full-time role with excellent employee benefits.
Hourly pay range: $33-$34.
Key Responsibilities:
Audit all charges and postings, correcting work as necessary
Answer incoming calls and assist hotel guests
Reconcile daily revenue reports
Process, format, and distribute daily operational reports
Prepare reports for the daily operations meeting
Check guests in and out efficiently, courteously, and professionally
Process all payments according to hotel requirements
Interact professionally with hotel associates, providing information to other departments as needed
Manage and resolve guest complaints and compliments in a professional, courteous manner
Respond promptly to guest needs and inquiries using clear, positive communication
Troubleshoot systems as required
Perform other duties as requested by management
Required Skills and Experience:
Minimum 5 years' experience in a hotel/resort position
Able to work independently.
Strong verbal and written communication skills
Proficient in Microsoft Office Suite
Able to assist with in-room dining orders and deliveries
Willing and able to work overnight shifts (11pm-7:30am), including weekends and holidays
Familiarity with OPERA and Micros property management systems
Agent Office Ambassador
Night Auditor Job 122 miles from Clovis
The Agent Office Ambassador - Willow Glen provides hands-on support and oversight for the day-to-day needs and functions for Sereno's Willow Glen office. Sereno's mission is to provide the highest level of support for our real estate team to ensure they can deliver the best possible experience to the client. This is an in-person position with the expectation to provide onsite support as deemed necessary by VP of Experience - Willow Glen.
Essential Functions:
The following reflects the definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Provide onsite first-class customer service to all clients, staff and guests
Cultivate a positive work environment and communicate in a proactive and responsive manner to drive successful outcomes
Establish and maintain effective working relationships with management, co-workers, agents, clients, and vendors
Assist agents with ordering and managing sale/open house signs including panels, A-frames and riders
Oversee administrative needs such as maintaining agent rosters, ordering sign installations, and providing hands-on administrative support for agents' transactions when needed
Use Brokermint to manage data input for transaction management and accounting systems
Maintain efficient personnel records in Google Drive for all agents and agent assistants assigned to the office
Exercise discretion and maintain confidentiality at all times with regard to all agent, client, and company information
Problem solve to meet client and agent needs, including collaboration with other departments within Sereno (Marketing, IT, Finance)
Build rapport with office staff, management, and agents and serve as the point of contact for all office related needs
Coordinate with Facilities to arrange vendor services where necessary (carpet cleaning, janitorial, paint, plumbing)
Collaborate with VP of Experience to assist with overseeing office relocation, renovations and other facilities related duties when needed
Oversee office equipment maintenance and service needs and ensure the technology team is aware of needs immediately within the office
Maintain cleanliness, organization and upkeep of the office and property
Maintain and update the S2 and Brivo door systems to ensure doors open and lock at the appropriate times and all keys are created, updated, and removed in the system as needed
Provide coverage and administrative support to other Sereno offices when needed
Ensure the office is consistently well-stocked with supplies
Relieve other team members for required lunch breaks
Some travel within the Bay Area may be required for certain events
Be a consistent, reliable onsite presence for the various needs of the Willow Glen office.
Office Support to VP of Experience
Coordinate meetings for all team members to ensure a culture of collaboration
Oversee the onboarding and offboarding of agents to ensure a seamless, accurate and cohesive experience when joining and leaving the company
Coordinate office events and lunches by ordering food, coordinating setup and clean up, managing RSVP's, ensuring AV equipment is ready for use
Update VP of Experience on overall office and agent activity
Marketing and Sales Support for Agents
Provide hands-on marketing and sales support to agents by assisting with utilizing marketing tools and platforms such as Moxiworks, Realscout, Homesnap, and other core Sereno tools.
Support agent with using company tools and technology to create a Comparative Market Analysis (CMA) report when needed
Collaborate with the Marketing department to stay abreast of marketing strategies that help drive sales
Support agents with developing their social media presence to further enhance their individualized marketing strategies
Skills and Qualifications:
Below is a summary of the experience, skills, and education a candidate needs to possess to be successful in the role:
Minimum 2 years administrative/customer service experience
Skilled at being proactive, patient, accurate and a good communicator
Must possess solid technical proficiency with Microsoft Windows and G-Suite
Experience working within CRM or real estate-related transaction management software is a plus
Experience with overseeing facilities for office relocations and renovations
Experience with using marketing strategies to drive sales
Physical Requirements:
While performing the duties of this job, the employee is frequently required to do the following:
With or without reasonable accommodation(s), the essential functions of this position require certain physical and mental abilities. These abilities include, but are not limited to: sitting, standing, walking, bending, stooping, pushing, pulling, lifting (up to 25 lbs.), typing, writing (in English), reading (English), speaking (English), seeing, hearing, driving, basic mathematical calculations, problem-solving, reasoning, composition, and decision-making.
Work environment:
Moderate noise associated with a small office work environment.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Front Desk Clerk, Tenaya Lodge at Yosemite
Night Auditor Job 45 miles from Clovis
The opportunity
Delaware North Parks and Resorts is hiring full-time and part-time Front Desk Clerks to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team.
Pay $19.00 - $20.00 / hour
Information on our comprehensive benefits package can be found at **********************************************
What we offer
Health, dental, and vision insurance*
401k with company match*
Paid vacation days and holidays*
Paid parental bonding leave*
Tuition or professional certification reimbursement*
Weekly pay
Free shift meal in our employee dining room
Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles
Employee discounts - 20% off food and beverage and 30% off retail
Referral bonus – earn $200 for each eligible referral
Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
*Available for full-time, year-round team members
Life at Tenaya at Yosemite
Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.
Close proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National Forest
Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!
What will you do?
Knowledge of the business to offer guests accurate information and knowing when to escalate situations
Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
Manage cash and credit card transactions while keeping accurate paperwork
Empowered to resolve uncomplicated guest issues immediately
Monitor and balance the daily figures, post room and tax charges on guest accounts
Provide service follow-through to guests
More about you
Ability to recognize and respond to guest social queues
Good interpersonal communication skills in person and by phone
Ability to multitask in a fast paced environment
Experience interacting with guests while performing desk functions and using software platforms
Demonstrated ability to maintain professionalism and calm manner under pressure
Judgment to resolve guest issues with minimal supervision and knowing when to escalate
Minimum of 6 months of front desk experience or 1 year of customer service experience required
Physical requirements
Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
Shift details
Overtime as needed
Who we are
Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
$19.00 - $20.00 / hour
Guest Services Representative
Night Auditor Job 200 miles from Clovis
The Guest Services Representative is responsible for providing frontline customer service at our client. Reporting to the Membership and Guest Experience Operations Manager, this part-time position will work directly with the public, members, and staff in all areas of visitor services including the Visitor Center, Gallery, Railroad, Shuttle and Tours.
Part Time, Non-Exempt, 26 hours weekly
JOB CLASSIFICATION:
This is a part-time, non-exempt position and will be scheduled on weekends, holidays and occasionally evenings, depending on the needs of the organization. The anticipated work schedule for the position will include weekends, holidays, and some evenings; shift lengths will range from 4 to 8 hours during hours of operation. These hours and schedule are subject to change depending on the seasonal and on-going needs of the department, including Free Tuesdays and evening shifts for summer extended hours and Gardens' special winter event.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include but are not limited to:
Performs all Visitor Center operations including, but not limited to, opening/closing, admissions, Public Programs, Railroad ticketing, special event and tour sales while observing all cash handling polices with minimal variance discrepancies and while handling confidential media/visitor information with discretion.
Responsible for executing membership sales, renewals, and upgrades.
Responsible for maintaining accurate data entry procedures in Altru for all incoming constituents.
Educates visitors on admissions policies and safety policies with politeness, tact and respect.
Conducts guided garden tours for visitors and tour groups of 25 to 40 people as needed. · Responsible for providing excellent visitor experience at House and Gallery; ensures spaces are well maintained by communicating with other Visitor Services staff; may occasionally assist with volunteer and new employee training; may open and
close spaces as needed
Assists with Railroad and Shuttle operations as needed, including being trained and driving both vehicles.
Will be trained in First Aid, AED operation and proper incident documentation and communication.
Assists in other Visitor Services, projects, posts and duties as assigned.
EQUIPMENT USED and PHYSICAL DEMANDS:
Computer, cash register, credit card processing, standard office equipment including phone, calculator, copier, fax machine, printer, hand-held(two-way) radio, Railroad miniature train and shuttle (golf cart).
This position requires flexibility to work in an office, and active outdoor environment which includes public interaction, exposure to various noise levels weather conditions and other distractions throughout the our client's organization. Must be able to walk long distances and on occasion access various areas of the property including areas not accessible by paved roads or dirt trails. This position occasionally requires lifting of up to 15 pounds.
QUALIFICATIONS AND REQUIREMENTS:
One year of cash handling experience highly preferred; must be able to operate a computer-based, cash register, handle simple calculations, and cash and credit transactions accurately and efficiently.
Two years customer service experience required
Experience and proficiency with Altru by Blackbaud; Microsoft Word, Excel and Outlook; and Google Docs, Google Sheets, and Gmail preferred.
Must demonstrate excellent communication skills and telephone etiquette.
Must have a welcoming and friendly personality and be a quick learner to be able to inform public about the garden and various events and classes.
Must be self-motivated, have a high degree of integrity, honesty, and a strong work ethic.
It is essential that the candidate have the flexibility and disposition to interact effectively and be welcoming and friendly with guest and team members, members, trustees,
volunteers, and vendors.
A valid California driver's license required.
Our client is an Equal Opportunity Employer.
Front Desk Representative
Night Auditor Job 227 miles from Clovis
Long Beach Yacht Club, established in 1929, is located on the Southeast Corner of Naples Island on Alamitos Bay. The Club offers a full schedule of sailing and cruising activities, educational resources, social and public outreach programs, expansive dining and party facilities, and a wide range of clubs and activities. Family-friendly with youth programs and aquatic sports, the Club provides a vibrant community and exciting social events.
Role Description
This is a part-time on-site role for a Front Desk Representative located in Long Beach, CA. The Front Desk Representative serves as the first point of contact for members and guests, providing a warm and professional welcome while ensuring exceptional service and efficient operations at the club's front desk. This role requires outstanding interpersonal skills, a keen attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
Greet members and guests with professionalism and hospitality, ensuring a seamless check-in experience.
Manage reservations, appointments, and event registrations with accuracy and efficiency.
Answer phone calls, respond to inquiries, and provide information about club amenities, policies, and events.
Maintain an organized front desk area and assist with administrative duties, including member account management and record keeping.
Address and resolve member concerns in a courteous and timely manner, escalating issues as needed.
Collaborate with other departments to ensure smooth daily operations and uphold the club's high service standards.
Qualifications
Previous front desk, hospitality, or customer service experience preferred.
Strong communication and problem-solving skills with a member-focused mindset.
Proficiency in Microsoft Office and reservation or POS systems.
Ability to handle multiple tasks while maintaining a friendly and professional demeanor.
Availability to work flexible hours, including evenings, weekends, and holidays as needed.
This role is ideal for a personable and detail-oriented professional who thrives in a hospitality-driven environment and enjoys providing top-tier service to an exclusive clientele.
Night Audit
Night Auditor Job In California
Provide friendly, efficient, and hospitable service at the front desk for the overnight shift. Provide efficient and friendly check in and check out service. Run the night audit process through the PMS system.
About Everline Resort & Spa
Located in California's Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, the third largest ski resort in North America, a championship golf, relaxing spa treatments and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region.
Our on-site restaurant options include casual dining at Sandy's Pub, breakfast cuisine at Cascades, a cozy coffeehouse and marketplace at Bearshine Café, delicious Asian-inspired comfort food at the Iron Road Noodle House, and fine dining at Six Peaks Grille. Additional resort amenities comprise our heated swimming pools open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing and cross-country ski centers, and a private ice-skating rink that is available to guests throughout the winter season.
Everline Resort & Spa takes inspiration from the distinct history and experience of the property and is a nod to the historic rail lines that connected throughout the area.
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
Discounted Palisades Tahoe Ski Pass
Food & beverage, retail, and spa discounts
Free rentals on ski gear, ice skates, nordic skiing, and golf course access
Discounted rooms at Hyatt and CoralTree Properties
Group medical, dental, vision, life, and disability benefits.
Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
An employee assistance program.
Paid time off/sick time
Participation in a 401(k) plan with a company match.
Responsibilities
Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests.
Verify and swipe credit cards for authorization using electronic acceptance methods.
Handle cash, make change and balance an assigned house bank.
Post charges to guest rooms and/or house accounts as needed.
Retrieve messages, mail, and facsimiles for guests as requested.
Research and perform revenue audit function. Upon completion of audit, input information into general ledger system.
File paid invoices in night audit packs.
Research and respond to charge inquiries on a timely basis.
Send copies of guest folios on a timely basis via fax or mail.
File registration cards in suite number order.
Qualifications
High school graduate.
One year Accounting experience.
Fluency in job related English, both verbal and non-verbal.
Provide legible communication and directions.
Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
Overnight Shift 11pm-7am with the possibility for overtime
Physical Requirements and Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of carrying, lifting. pushing or pulling up to 30lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. Must be capable of answering phones and using a computer.
While performing the duties of this job, the employee will be exposed to indoor working environment. The noise level in the work environment is usually moderate.
Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.
Wage Range $25.00-$27.00
Night Auditor
Night Auditor Job 18 miles from Clovis
Hampton Inn, Selma, is currently searching for a remarkable Night Auditor. We offer an award-winning culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. Our ideal candidate will be engaged, authentic, and dedicated to making the Hampton Inn "best in class" hotel!
Duties
* Greet guests warmly and assist them with check-in and check-out procedures
* Handle guest inquiries, requests, and complaints promptly and professionally
* Process reservations and cancellations accurately
* Perform night audit procedures to reconcile daily transactions and prepare reports
* Ensure the safety and security of guests by monitoring the premises during the night shift
* Assist with administrative tasks such as filing, data entry, and maintaining guest records
Skills
* Strong customer service skills with a focus on guest relations
* Excellent phone etiquette and communication skills
* Knowledge of hospitality management practices
* Ability to multitask and work efficiently in a fast-paced environment
* Proficiency in hotel management software is a plus
* Bilingual proficiency is advantageous for interacting with diverse guests
What We Offer
● Medical, Dental, and Vision Insurance
● 401(k)
● Ongoing Professional Development
● Inviting and Inclusive Team Culture
● Career Growth and Internal Promotions
Requirements:
* Professional and ethical
* Excellent customer service skills
* One year of Hotel Front Desk experience
* Quick learner and hard worker
* Team players and ability to get along with others
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other
Night Auditor
Night Auditor Job 154 miles from Clovis
Job Title: Hotel Night Auditor and Security
Summary: Represents the hotel to the guests and ensures the highest level of customer service by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
Greets and assists all guests during arrival and departure.
Provides courteous guest services by responding promptly and efficiently to inquiries, requests and complaints.
Coordinates the delivery of guest services by other hotel departments and outside vendors.
Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
Maximizes room revenue and occupancy levels through suggestive selling techniques.
Handles the departments accounting of money, receipts, guest accounts, and other forms of credit; operates the department's cash register.
Maintains information and communication sources such as room inventory, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.
Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
Performs clerical duties to include handling incoming and outgoing mail, photocopying and bookkeeping as needed.
Provides assistance to other departments of the hotel to contribute to its smooth operation.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Internet Explorer and Microsoft Windows.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions; risk of electrical shock and vibration.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.
Night Auditor - Cassara
Night Auditor Job 285 miles from Clovis
Job Details Grand Pacific Hotel Services LP - Carlsbad, CA Full Time $20.50 - $24.00 Hourly VariedDescription
Record, process, and analyze the day's closing figures. Complete all required reports and ensure that the day's credit transactions are all in balance. Attend to guests' needs, including, but not limited to, registration, checkout, cashiering, and making guest wake up calls.
ESSENTIAL FUNCTIONS
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
Ensure all security protocols are followed as well as departmental and company procedures.
Promote the HHonors Preferred Guest Program and provide recognition and benefits to all present members.
Knowledgeable of the Hilton Guest Program and their benefits.
Answer all calls within three rings and correctly transfer all calls to appropriate departments.
Be accountable for all daily activities.
Knowledgeable of all special promotions for all hotel outlets.
Knowledgeable of all special hotel accommodation promotions and packages.
Recognition of repeat guests and familiarization of corporate accounts.
Correctly handling cash transactions and balancing a cash drawer to the given amount.
Offering upgrades to coastal, club rooms, and suites when available.
Assisting in the Marketplace for sale of merchandise, food and beverage and Starbucks coffee drinks.
Referring guests to activities desk for purchase of attraction tickets, available Concierge hours.
Maintain Link and Lobby cleanliness and organization.
Correctly processing all check outs by ensuring all billing set up and guest folios paid.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Ensure all wake up calls are made in a timely fashion, properly using guest names.
Following up with security when wake up calls go unanswered, to insure guest safety/convenience.
Correctly maintain security of MOD keys
Maintaining all nightly reports, including MOD reports in the mornings to inform day hotel management of overnight activities/incidents.
Perform other duties and handle projects as assigned by Manager.
Follow all of the Safety and Sanitation Guidelines set forth by the CDC and GPR including but not limited to all of the COVID-19 State and County ordinances
Must be able to work flexible schedules including weekends and holidays
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
General knowledge of the city where resort is located and its attractions.
Extensive knowledge of the resort, its services and facilities.
Proficient in Microsoft Word and Excel, as well as 10 key by touch.
First Aid/AED/CPR certified
Ability to assist/direct hotel guests and/or emergency personnel in case of an emergency.
Qualifications
QUALIFICATION STANDARDS
Education
High school or equivalent education required
Experience
One to two years in a public contact position and accounting.
Licenses or Certificates
First Aid/CPR/AED certified
Attendance:
Regular attendance in conformance with the standards, which may be established by The Cassara by Hilton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with The Cassara by Hilton Carlsbad Resort & Spa rules and regulations, non-compliance will be subject to disciplinary action, up to and including termination of employment.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
This job opportunity for employment is being made available by
Grand Pacific Hotel Services, L.P.
, the owner and the employer of all associates working at The Cassara by Hilton Carlsbad Resort & Spa. Hilton International is not the owner or operator of The Cassara by Hilton Carlsbad Resort & Spa. Hilton International is not the direct or indirect employer or joint employer of any associates working at The Cassara by Hilton Carlsbad Resort & Spa. Hilton International does not control, govern or regulate any aspect of recruitment or employment at The Cassara by Hilton Carlsbad Resort & Spa. Hilton International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Hilton International be liable for the data collection, use and privacy practices of the The Cassara by Hilton Carlsbad Resort & Spas owner or operator.
Night Auditor
Night Auditor Job 135 miles from Clovis
Join Our Team as a Night Auditor!
Night Auditor
About Us:
At Aimbridge Hospitality we deliver exceptional guest experiences. As a Night Auditor you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers join our dynamic team!
Responsibilities
Key Responsibilities:
Guest Services: Welcome guests during the overnight shift (typically 11 PM - 7 AM) assist with check-ins reservations and inquiries.
Night Audit: Prepare and finalize Night Audit work ensuring accurate daily transaction balancing.
Security: Conduct security walks to ensure guest and property safety.
Reporting: Prepare daily reports and the Daily Flash Report for management insights.
Collaboration: Work with other departments for smooth operations and exceptional service.
What We're Looking For:
Experience: 1 year in a hotel or related field. Supervisory experience is a plus.
Education: High School diploma or equivalent required; college coursework beneficial.
Skills: Proficient in Windows spreadsheets and word processing. Strong problem-solving skills and independence.
Attributes: Friendly service-oriented with excellent communication and detail-oriented.
Why Join Us?
Growth Opportunities: Career advancement potential.
Supportive Environment: Collaborative and respectful team.
Ready to Make a Difference?Passionate about hospitality? Apply today and start a rewarding career with Aimbridge Hospitality!
Property Details
AC Hotel by Marriott Sunnyvale Moffett Park is located in Sunnyvale.
San Jose is 9 miles from the hotel, while Santa Cruz is 31 miles from the property. The nearest airport is Mineta San Jose International Airport, 6 miles from the property.
About Evolution Hospitality
As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical Dental and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation Min USD $16.25/Hr. Compensation Mid USD $20.31/Hr. Compensation Max USD $24.38/Hr.
Night Audit
Night Auditor Job 7 miles from Clovis
Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.
Duties include:
• Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
• Check out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
• Handle incoming guest phone reservations
• Answer inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
• Handle all guest complaints or problems to exceed the guest expectations
• Handle all guest service requests, makes change
• Serve as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
• Conduct security walks
• Move, lift, carry and place objects weighing up to 25 lbs. without assistance and in excess of 25 lbs. with assistance
• Keep records of room availability and guest's accounts. Operates front desk software
• Maintain a balanced cash/billing drawer
• Welcome guests and respond to requests in a prompt and professional manner
• Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
• Know how to use office equipment
• Know all safety and emergency procedures
• Maintain awareness of all rates and incoming rate codes
• Setting wake up calls
• Printing and delivering notices to guests
• Stock linens and supplies at front desk for the following day
• Generate automated audit reports for manager's review
• Communicate with the previous and following shifts
• Ensure compliance with energy conservation and job safety requirements
• Proactively maintain assigned areas and equipment
• Ensure efficient completion of daily assignments in a timely manner
• Report all safety concerns to management
• Attend and participate in all mandatory trainings
• Flexible with schedule and assignments
• Maintain effective performance under pressure
• May perform similar duties as requested by supervisor Requirements:
• Good customer service skills
• Ability to work independently and with others
• Good communication skills
• Ability to lift/carry up to 25 lbs.
• Ability to give and follow verbal and written instructions
• Attention to detail
• Ability to multi task
• Displays good initiative
• Must be able to work flexible schedule, including weekends and various shifts
Night Auditor - Fairfield Inn & Suites #7335 - Fresno, CA
Night Auditor Job 7 miles from Clovis
Job Details CA- Fresno- 93711- Fairfield Inn & Suites 7335 - Fresno, CA $16.50 - $19.00 HourlyDescription
Fairfield Inn & Suites located in Fresno, CA is looking for a Night Auditor that will work the Front Desk. This position will be reporting to the General Manager and Property Management Team. The Night Auditor will provide efficient, courteous, and quality service to guests. As part of a growing company, we are looking for applicants with the desire to grow with us. This position represents the hotel to the guest throughout all stages of the guest's stay.
WHAT WE OFFER:
Medical, Dental, and Vision Benefits
Dependent Care
401(k) With Employer Match
Short-term & Long-term Disability
EAP program
Perks at Work Employee Discount Program
Company-wide discount - over 40 company-affiliated restaurants!
Employee Referral Bonus - refer a friend and get paid!
Advancement - On-the-job skills training to prepare employees for upward mobility opportunities.
Essential Duties and Responsibilities:
Promotes Company Mission, Vision and Core Values.
Greet guests upon arrival, determine a guest's reservation status, identify how long the guest will stay and help guests complete the registration process, check-in guests, and assign rooms.
Respond to guest inquiries, concerns and complaints as needed. Accommodate special requests whenever possible, and provide them with any information they need to enjoy their stay.
Answer phones, process reservations according to policy, and maintain the daily walk-in reservation count sheet.
Processes guest check-outs.
Completes posting of all charges.
Receives and records guest payments.
Reconciles all departments to X reading of the register by retaping all department vouchers from the start of the day's business. All tapes should be labeled and dated.
Prepares revenue report remembering to include all day rates.
Posts room, tax, and local calls for the day. Total room revenue should balance with the room revenue report.
Prepares revenue report remembering to include all day rates.
Completes end of day paperwork showing any adjustments for errors with full explanation and records last consecutive number and reset number.
High balance credit report must be completed indicating all balances in the guest ledger of cash customers with debit balances. Folio balances over $300 if property does not have a restaurant, and $500 if property has a restaurant should also be recorded. This report is to be given to the Manager daily for his/her review. Copies are to be retained on the property level and originals sent to the home office.
Prepares and coordinates room status updates by 7:00 a.m. with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, vacant rooms, special requests, and part-day rooms.
Reconcile Banquet Department using banquet bills.
Prepare a "cash only" list for restaurants and lounges.
Pays special attention to the phone and follows the basic rules of courtesy.
Records and makes all wake-up calls properly.
Read the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Provides information to guests in a courteous manner.
Must have complete knowledge of policies and procedures to be followed in emergency situations.
Coordinates guest room maintenance work with the engineering and maintenance division.
Reports any unusual occurrences or requests to the manager or assistant manager.
Completes the night audit by change of shift at 7 a.m. Gives information to other department heads, especially any information relating to the morning's breakfast business and meeting set-ups.
Handles all internal control items as hotel policies and procedures dictate.
Sees that all reports and vouchers required are on the General Manager's desk for review and approval.
Posts and files all charges to guest, master, and city ledger accounts.
Attends department meetings.
Adheres to all company policies & procedures & brand standards.
Performs any additional duties as assigned by the supervisor to meet business needs.
Qualifications
Qualifications/Requirements
Understanding and adhering to proper credit, check-cashing, and cash-handling policies and procedures.
Good communication skills, math skills, customer service skills, and problem-solving skills.
Proper telephone etiquette.
Spanish speaking skills are a plus.
Comfortable using suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knowledgeable using office equipment.
Follows procedures for issuing and closing safe deposit boxes.
Uses proper mail, package, and message handling procedures.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
Maintain the cleanliness and neatness of the front desk area.
Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Adheres to all company policies & procedures & brand standards.
Must have the ability to lift, bend, and remain on one's feet for extended periods of time. Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
High school graduate or equivalent.
Must be team oriented and dedicated to providing excellent service and ensuring that the brand's highest standards are met. Each team member is considered a salesperson for the property.
Must be able to work any day of the week including weekends and holidays.
Any hotel employee may be asked to use their personal vehicle for business purposes at any time.
Performs any additional duties as assigned by the supervisor.
This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.
Denco Family, Inc is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.
Night Auditor
Night Auditor Job 241 miles from Clovis
Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.
Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $19.25 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are a growing hotel ownership/management company that has an outstanding reputation for quality products and services. We are a privately owned family run business and treat our associates like family.
Credit for our success goes to every one of our Associates. Every job here is important, and we depend on each other to help achieve our professional and personal goals. We are looking for individuals that thrive in a fast paced environment, enjoy being at the service of others, and who do the right thing.
Night Auditor - Weekends
Night Auditor Job 241 miles from Clovis
Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.
Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $19.25 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
NIGHT AUDITOR
Night Auditor Job 271 miles from Clovis
Own
the
Night:
Deliver
Exceptional
Service
&
Keep
Operations
Running
Smoothly!
Night Auditor
Night Auditor Job 135 miles from Clovis
Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
DUTIES AND RESPONSIBILITIES:
completing audits of hotel transactions during evening shifts. Also assists with greeting guests at the front desk and processing check-in/out transactions. Ability to work evening and/or overnight shifts, good customer-service and communication skills, attention to detail and flexible work schedule required. Previous night auditing experience a plus!
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
* Designed by Nature work environment.
* Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
* Retirement Planning
* Paid Personal Days
* Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
* SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
* Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
About us...
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
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SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
SH Hotels & Resorts is an Equal Opportunity Employer
Night Audit
Night Auditor Job 200 miles from Clovis
Job Details Experienced Santa Rosa, CA Part Time $17.87 - $17.87 Hourly Hospitality - HotelPart Time Night Auditor- Santa Rosa North
Job Type: Part-Time
The Night Auditor is responsible for overseeing the hotel's front desk operations during the overnight shift, ensuring the accuracy of guest transactions, and maintaining a smooth operation in the absence of management. This role combines guest service and accounting duties, ensuring all financial transactions are correctly posted and balancing at the close of the business day.
Key Responsibilities:
Perform front desk duties, including guest check-ins/check-outs, reservations, and providing excellent customer service.
Audit and balance all guest accounts, ensuring accuracy and resolving any discrepancies.
Process end-of-day reports, reconciling daily financial transactions and guest charges.
Answer guest inquiries and provide assistance with any issues that arise during the night shift.
Monitor hotel security and ensure the safety of guests and the property during the overnight hours.
Assist with light housekeeping duties when necessary.
Ensure proper documentation is completed and logged in compliance with hotel policies.
Support other team members and ensure a positive guest experience.
Qualifications
High school diploma or equivalent required.
Previous hotel or front desk experience preferred.
Strong attention to detail and basic accounting skills.
Ability to work independently and handle overnight shift responsibilities.
Excellent customer service and communication skills.
Ability to remain calm and resolve issues in a fast-paced environment.
Must be flexible with hours, as this position requires working late nights, weekends, and holidays.
Night Auditor
Night Auditor Job 206 miles from Clovis
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift but may be asked and assigned another shift due to work needs.
Duties and Responsibilities
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times.
Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Maintain guest history files.
Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps.
File registration cards and vouchers by room number.
Assist and process overbooked or “walked” guests.
Assist and provide room change accommodations.
Document all guest requests, complaints, or problems.
Resolve guest complaints to ensure guest satisfaction.
Maintain organized and clean work area with necessary supplies.
Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
Communicate with prior shift's Front Desk Agent to review all follow-up items.
Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette.
Process end of day reports.
Knowledge, Skills, and Attributes
Must be able to sustain composure, remain calm and possess a positive attitude.
Must be energetic and outgoing.
Must be service oriented with excellent customer service skills.
Must be able to follow directions with focus to detail, speed, and accuracy.
Must be a team player with the ability to work under minimal supervision.
Must be able to multi-task in a fast paced work environment.
Must possess excellent interpersonal and organizational skills.
Must have basic knowledge of arithmetic.
Must have the ability to input data and access information on the computer.
Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
Must be able to read, write and understand the English language.
Must be able to exercise confidentiality and discretion.
Must be able to effectively communicate.
Qualifications
Education: High School Diploma or equivalent GED certificate preferred. Preferred technical diploma from a trade college.
Experience: Strong technical skills with preferably three years of years of hotel experience.
Night Audit ("Auditor/a de Turno Nocturno")
Night Auditor Job 298 miles from Clovis
Job Details Sheraton Redding Hotel at the Sundial Bridge - Redding, CA Full-Time/Part-Time $17.00 - $18.00 Hourly Graveyard Admin - ClericalDescription
Record, process, and analyze the days closing figures. Complete all required reports and ensure that the days credit transactions are all in balance. Attend to guests needs, including but not limited to, registration, checkout, cashiering, and making guest wake up calls.
ESSENTIAL RESPONSIBILITIES
Acts as the MOD during the night-time hours.
Greets and welcomes guests upon arrival. Performs guest registration and check out procedures.
Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
Accurately handle cash transactions and balance a cash drawer to the given amount.
Acknowledge rewards members and returning guests.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Handle all guest inquiries and requests courteously and professionally.
Perform all audit procedures daily as set forth by the hotel and company.
Complete Daily Report, Comp Reports including F&B as well as Rooms, Pace Reports, and any other reporting that is assigned.
Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
Prepare the front office for the AM Shift and reset days business.
Maintain all nightly reports to inform day hotel management of overnight activities/incidents.
Act as PBX operator during the audit shift.
Transmits and receives messages using equipment such as telephone, fax, and switchboard.
Ensure all wake up calls are made in a timely fashion, properly using guest names.
Ability to assist/direct hotel guests and/or emergency personnel in case of an emergency.
Post charges such as room, food, liquor, or telephone by hand or machine.
Make restaurant, transportation, or entertainment reservations for guests.
Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
Attend all scheduled training, departmental and hotel meetings.
Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
Practice safe work habits and ensure safe work practices to avoid injury to self and others.
Ensure all privacy and security protocols are followed as well as departmental and company procedures.
Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
Maintain lobby cleanliness and organization.
Assist in booking reservations.
Assist with handling mail, packages, facsimiles, and guest items.
All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION
High school or equivalent education required.
EXPERIENCE
Experience in the hospitality industry preferred.
Experience in a front desk or customer service role preferred.
Accounting experience preferred.
LICENSES OR CERTIFICATIONS
N/A
GROOMING
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.