Night auditor jobs in Delaware - 25 jobs

What You'll Do: Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day. Some of your nightly duties include: · Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests. · Answer guests' questions about the hotel services and amenities. Where You've Been: We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

City, State: Frederica, Delaware The purpose of a NIGHT AUDITOR is to compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Approach all encounters with guests and employees in a friendly, service-oriented manner. * Comply at all times with standards and regulations to encourage safe and efficient hotel operations. * Maintain a friendly and warm demeanor at all times. * Initiate and complete the End of Day process. * Run all reports as required for Food and Beverage audit. * Complete the Night Audit checklist for computer procedures daily. * Balance the day's work. * Maintain cashiering responsibilities as per Front Office procedures. * Maintain Front Office computer system operation. * Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. * Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. * Follow safety and emergency procedures. * Maintain proper record keeping (i.e., log books, etc.). * Be familiar with all policies and house rules. * Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. * Maintain radio contact with other employees during entire shift. * Have a working knowledge of security procedures. * Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. * Prepare and distribute the Daily Flash Report. * Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. EDUCATION AND EXPERIENCE REQUIREMENTS: A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred. Completions of Bartender's school or course preferred. What to Expect * Be part of a cohesive team with opportunities to build a successful career. * Have the opportunity to engage in diverse and challenging work. * Derive a sense of pride in work well done. * Be recognized for excellence. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Sonesta ES Suites Wilmington - Newark is looking for a Guest Services Agent (GSA). The Guest Services Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES: * Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. * Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. * Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. * Responsible to maintain the security of cash, credit card transactions, and guest information. * May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. * Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. * Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. * Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. * Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. * Issue, control and release guest safe-deposit boxes. * Comply with federal, state and local laws regarding health, safety, and alcohol services. * Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: * High School diploma or equivalent required. * One year of previous hotel experience, or retail customer service preferred. * Previous background from the extended stay industry preferred. * Ability to speak, read, and write fluent English; other languages beneficial. * Professional verbal and written communication skills. * Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. * Problem solving, reasoning, motivating, organizational and training abilities preferred. * Experience with Microsoft Office and Opera systems preferred. * Will be required to obtain a ServSafe certification. * May be required to obtain a TIPS certification. * Valid driver's license required. * Frequently standing up, bending, climbing, kneeling, and moving about the facility. * Carrying, lifting or pulling items weighing up to 50 pounds. * Frequently handling objects and equipment. * Standing for extended periods of time. * Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: * Medical, Dental and Vision Insurance * Health Savings Account with Company Match * 401(k) Retirement Plan with Company Match * Paid Vacation and Sick Days * Sonesta Hotel Discounts * Educational Assistance * Paid Parental Leave * Company Paid Life Insurance * Company Paid Short Term and Long Term Disability Insurance * Various Employee Perks and Discounts * Hospital Indemnity * Critical Illness Insurance * Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Job Summary The Front Office Agent is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors. Responsibilities Maintain complete knowledge of hotel operations, scheduled daily activities, and room products. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Ascertain callers' needs through open-ended questions. Describe room accommodations and all amenities. Obtain all designated information to book a reservation. Accommodate special requests and designate such in the system following hotel SOP's. Access guest history records to best service guests; maintain accurate information in guest history files. The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis. Resolve guest complaints, ensuring guest satisfaction. Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure. Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery). Present folio to guest and resolve any disputed charges. Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. Perform additional duties, as assigned. Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines. Possess an eye for the smallest detail and maintain a keen sense of urgency. Ability to think clearly, remain calm, and resolve problems using good judgment. Physical Requirements Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks. Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis Must be able to stand and exert well-paced mobility for up to 8 hours in length Qualifications Education: High school or equivalent preferred. Experience: 1 to 2 years in a similar position experience preferred. Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Flexible schedule Health insurance Paid time off Training & development Vision insurance Wellness resources Company parties Employee discounts Opportunity for advancement Free uniforms Benefits/Perks A competitive salary plus bonuses Health, Vision and Dental insurance 401K Flexible Schedules Casual Dress-code Fun, wellness-focused work environment Complimentary Restore Hyper Wellness services Company Overview Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America. Job Summary Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, youre amazing! Thats what were all about at Restore, which means were always seeking team members who share this passion. Our Hyper Wellness Representatives are the face of each Restore location and play an integral role in delivering a high-quality customer experience. Responsibilities Greeting clients and assisting them with Restores wellness services Helping clients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process Onboarding new clients - this involves completing medical waivers and creating profiles in our point-of-sale system Conducting tours and selling service packages and memberships Educating clients on Restore services, including medical benefits, precautions, and at-home care Performing opening and closing procedures Maintain a safe, clean and secure environment for all guests and employees. Serve as an expert on Restore products and services. Represent the brand by embodying Restores core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle. Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions. Qualifications Youre passionate about health and wellness You have at least one year of customer service experience in a retail environment. Hot tip - While Restore is technically a retail operation, we dont have a retail vibe. Working weekends doesnt bum you out Communication and collaboration are some of your strong suits You either hold or are working toward a degree in kinesiology, exercise science, personal training, or a related field

Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, we'd love to meet you. We are looking for a Guest Service Representative to join our team. This is a critical role to our stores and is the first impression of our brand for our customers (human and dog!) This person must be comfortable around all types of dogs and be willing to learn about them and how to give them and their owners the best care and service. Responsibilities: Retail sales and product merchandising/organizations Coordinating and booking grooming appointments Supporting owners with the self-serve dog wash process Must Haves: Trustworthy Strong work ethic and works well independently Enjoys cleaning and working in a clean, safe environment Strong attention to detail Loves connecting with both humans and dogs Values the importance of strong customer service - knows that every interaction can make someone's day! To have an edge on the competition, apply here: ********************************************************************* Job Types: Full-time, Part-time Compensation: $15 Plus Tips Visit bubblypaws.com or our Instagram at @bubblypaws to learn more about us and see some of the dogs you'd get to spend time with.

Front Desk Agent duties and responsibilities A Front Desk Agent ensures customers receive the best service possible from the property. They provide customers with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Other duties and responsibilities of a Front Desk Agent may include: * Greeting guests upon their arrival and providing a hospitable welcome. * Recording client information in the company's guest book or internal database and directing them to their designated rooms * Receiving calls, conducting room reservations, and verifying existing bookings * Organizing transportation services and making restaurant reservations for guests upon request * Processing customer payments and presenting them with the bill upon check-out * Assisting guests who request additional services including catering, wedding bookings, and retreat activities * Keeping the front desk neat, orderly, and positive.

Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE. Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced. Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes 8 hours per week minimum of weekends, days, some evenings and some holidays. Responsibilities: Process sales for admissions, season passes, online prepaid tickets, and complimentary associate/hospital patient visits utilizing a point of sale computer system. Promptly and graciously answer phone calls and retrieve messages in a timely manner. Share historical information about Nemours Estate. Acts as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience. Provide transportation via golfcart for guests (Driver's License Required) Assist with greeting large bus groups at the Group Tour Center to ensure a smooth arrival and departure. Attend all Nemours Estate required staff meetings and trainings. Complete all annual trainings as required by Nemours. Additional miscellaneous duties and responsibilities as may be assigned from time to time by employee's supervisor. Requirements: High School diploma or equivalent required Must have excellent customer service Valid driver's license required

Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE. Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced. Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes 8 hours per week minimum of weekends, days, some evenings and some holidays. Responsibilities: Process sales for admissions, season passes, online prepaid tickets, and complimentary associate/hospital patient visits utilizing a point of sale computer system. Promptly and graciously answer phone calls and retrieve messages in a timely manner. Share historical information about Nemours Estate. Acts as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience. Provide transportation via golfcart for guests (Driver's License Required) Assist with greeting large bus groups at the Group Tour Center to ensure a smooth arrival and departure. Attend all Nemours Estate required staff meetings and trainings. Complete all annual trainings as required by Nemours. Additional miscellaneous duties and responsibilities as may be assigned from time to time by employee's supervisor. Requirements: High School diploma or equivalent required Must have excellent customer service Valid driver's license required

Job Description About Company: Welcome to Rehoboth's finest hotel, The Atlantic Sands Hotel and Conference Center! Located just feet from the white sands of one of the cleanest beaches in America, the Atlantic Sands Hotel is the perfect place for enjoying not only the beach, but the boutiques and nightlife of the treasured resort town of Rehoboth Beach. Rehoboth Beach, Delaware, is the hub of fun is jam-packed with fun activities: golfing, biking, fishing, arcades, and more. Stay out late with Delaware's tax-free shopping and enjoy the nightlife with delicious restaurants and live entertainment lining the shore. The famous mile-long boardwalk is a spectacle to see right before you dig your toes in the sand and enjoy a beautiful view of the Atlantic Ocean. Our one-square-mile community is located in the mid-Atlantic and is the largest beach resort in the State of Delaware. Known as the “Nation's Summer Capital”, our town was historically branded as the getaway of choice for beach goers from Washington, D.C. Our beach town hosts visitors from all over the country and the world. Many of our award-winning town events have expanded later into the year. Full-time and Part-time opportunities available Weekend, evening, and holiday availability required About Us The Atlantic Sands Hotel is a premier oceanfront hotel located directly on the Rehoboth Beach Boardwalk. Known for our exceptional service, welcoming atmosphere, and unbeatable location, we pride ourselves on creating memorable experiences for every guest who walks through our doors. Position Summary The Front Desk Associate is the first and last point of contact for our guests. This role is essential in delivering outstanding customer service, ensuring smooth check-in and check-out processes, and providing helpful information that enhances the guest experience. Key Responsibilities Greet guests warmly and professionally upon arrival Process guest check-ins and check-outs efficiently and accurately Handle reservations, room assignments, and payment transactions Answer phone calls, emails, and guest inquiries promptly Resolve guest concerns or issues with professionalism and empathy Provide information about hotel amenities, local attractions, and dining options Maintain accurate guest records and follow hotel policies and procedures Collaborate with housekeeping, maintenance, and management to ensure guest satisfaction Uphold cleanliness and organization of the front desk area Qualifications & Skills Previous hotel front desk experience is essential, minimum of one year in a compatible property Strong communication and interpersonal skills Friendly, professional, and guest-focused attitude Ability to multitask in a fast-paced environment Basic computer skills; experience with hotel property management systems essential, and StayNtouch a plus Reliable, punctual, and detail-oriented Must be able to work weekends, holidays, and peak summer season Physical Requirements Ability to stand for extended periods Ability to lift up to 25 lbs. occasionally Ability to work indoors with frequent guest interaction What We Offer Competitive hourly pay (based on experience) Fun, fast-paced beachfront work environment Opportunities for growth within the hotel Employee discounts Supportive and team-oriented culture

Benefits: 401(k) matching At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. As a 3rd Key Holder you will be responsible for Opening / closing the bakery Attending events Maintain a clean and safe work environment Reports to the manager. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Job Description The Henlopen Hotel is looking for a dedicated Front Desk Agent to greet guests and check them into hotel following established procedures, including but not limited to assuring all necessary information is received and entered into the system, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas. Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety. Fulfills guests' needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed. Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed. Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt. Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation. Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork. Communication method(s) used: Email Phone In person This Job Is: A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more Open to applicants who do not have a college diploma Work Remotely No Job Type: Full-time Salary: From $15.00 per hour Schedule: 8 hour shift Day shift Night shift Weekend availability Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Preferred) Shift availability: Day Shift Night Shift Job Type: Seasonal Full-time Salary: From $15.00 per hour Benefits: 401(k) 401(k) matching Health insurance Life insurance Schedule: 8 hour shift Day shift Evening shift Holidays Weekend availability Experience: Hotel experience: 1 year (Preferred)

City, State: Fenwick Island, Delaware Title: Night Auditor FLSA: Exempt/Non-Exempt Status: Part-time, full-time, seasonal, on-call. Reports to: Front Office Manager/Accounting Manager. Job Summary: The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel. Essential Functions and Duties: * Greet, register, and assign rooms to hotel guests. * Verify customer payment methods and process credit authorizations. * Maintain accurate records of room availability and guest accounts using the property management system. * Balance daily receipts and revenues, conducting income audits on posted revenues. * Assist guests with check-out processes, reviewing accounts and resolving discrepancies. * Answer phone calls promptly, directing inquiries or addressing guest needs. * Coordinate with overnight housekeeping or maintenance staff to resolve guest issues. * Make and confirm reservations, ensuring accurate data entry. * Provide guests with information on hotel services and local attractions. * Document guest feedback and escalate issues to management when necessary. * Perform nightly "bucket checks" to ensure compliance with hotel standards. * Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: * Previous experience in a hospitality or customer service role preferred. * Proficiency in basic bookkeeping and balancing financial transactions. * Strong communication skills, both verbal and written. * Proficient in using property management systems and office software. * Excellent customer service and problem-solving skills. * Ability to work independently and make decisions with minimal supervision. * Detail-oriented with strong organizational skills. Work Environment: * Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs. * Frequent use of computers and telephones, requiring extended periods of sitting. * Must be available to work overnight shifts, including weekends and holidays. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-07-24 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What You'll Do Greet and assist guests throughout arrival and departure Provide information on hotel services and local attractions Handle guest requests and resolve issues professionally Process payments, verify reservations, and maintain accuracy Coordinate with other departments to ensure smooth service Promote amenities to enhance the guest stay Who You Are Warm, polished, and passionate about hospitality Detail-oriented with strong communication skills Able to multitask in a fast-paced setting Front desk experience preferred; Opera a plus Flexible with shifts, including weekends and holidays Why You're Here You understand the power of first impressions and take pride in delivering exceptional service. At HOTEL DU PONT, you help create experiences guests remember long after their stay. If you'd like, I can update all previous job descriptions to follow the new under-250-character rule for both sections.

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Summary Sonesta ES Suites Wilmington - Newark is looking for a Guest Services Agent (GSA). The Guest Services Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. Responsible to maintain the security of cash, credit card transactions, and guest information. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience, or retail customer service preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

What You'll Do Greet and assist guests throughout arrival and departure Provide information on hotel services and local attractions Handle guest requests and resolve issues professionally Process payments, verify reservations, and maintain accuracy Coordinate with other departments to ensure smooth service Promote amenities to enhance the guest stay Who You Are Warm, polished, and passionate about hospitality Detail-oriented with strong communication skills Able to multitask in a fast-paced setting Front desk experience preferred; Opera a plus Flexible with shifts, including weekends and holidays Why You're Here You understand the power of first impressions and take pride in delivering exceptional service. At HOTEL DU PONT, you help create experiences guests remember long after their stay. If you'd like, I can update all previous job descriptions to follow the new under-250-character rule for both sections.

Front Desk Agent duties and responsibilities A Front Desk Agent ensures customers receive the best service possible from the property. They provide customers with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Other duties and responsibilities of a Front Desk Agent may include: Greeting guests upon their arrival and providing a hospitable welcome. Recording client information in the company's guest book or internal database and directing them to their designated rooms Receiving calls, conducting room reservations, and verifying existing bookings Organizing transportation services and making restaurant reservations for guests upon request Processing customer payments and presenting them with the bill upon check-out Assisting guests who request additional services including catering, wedding bookings, and retreat activities Keeping the front desk neat, orderly, and positive.

Job DescriptionSalary: $15 per hour, plus tips Guest Service Representative Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, wed love to meet you. We are looking for aGuest Service Representativeto join our team. This is a critical role to our stores and is the first impression of our brand for our customers (human and dog!) This person must be comfortable around all types of dogs and be willing to learn about them and how to give them and their owners the best care and service. Responsibilities: Retail sales and product merchandising/organizations Coordinating and booking grooming appointments Supporting owners with the self-serve dog wash process Must Haves: Trustworthy Strong work ethic and works well independently Enjoys cleaning and working in a clean, safe environment Strong attention to detail Loves connecting with both humans and dogs Values the importance of strong customer service knows that every interaction can make someones day! To have an edge on the competition, apply here: ********************************************************************* Job Types: Full-time, Part-time Compensation:$15 Plus Tips Visit bubblypaws.com or our Instagram at @bubblypaws to learn more about us and see some of the dogs youd get to spend time with.

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy