Night auditor jobs in Dubuque, IA

- 418 jobs

All

Night Auditor

Front Desk Agent

Guest Services Agent

Guest Service & Sales Agent
Great Wolf Lodge 4.2
Night auditor job in Baraboo, WI
Pay: $15.00 per hour Incentive opportunities: Pack Members in this role may earn additional performance-based incentive pay. Recent averages reported for this position have ranged from $2-$5 per hour. As a Guest Service & Sales Agent, you're not just the first and last point of contact for our guests - you're also a key driver of revenue and guest satisfaction. In this dual role, you'll go beyond traditional check-in and check-out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge's sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will have a direct impact on both guest enjoyment and your earning potential. This role is ideal for individuals who excel in a fast-paced, guest-facing sales environment and are passionate about delivering exceptional stays while achieving optimal results. Join our Pack: * Grow your career: Launch or elevate your hospitality career in a role that builds the consultative sales skills and guest experience savvy needed to grow into a high-earning future in resort sales, operations, or guest services leadership. * Maximize Your Earnings: Take advantage of incentive opportunities tied directly to your performance - the better you serve and sell, the more you earn. * Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations, employee referral incentives and Great Wolf's Scholarship Program * Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership development training * Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program, and technology, and support through our Employee Assistance Program and Pack Member Relief Fund * Celebrate Your Uniqueness: Join a team that champions diversity and inclusion through programs that make everyone feel welcome and valued. Comprehensive Benefits Medical, Dental, Vision and Life insurance with HSA Mental Well-being and Telehealth resources 401K with employer match Paid vacation time off and parental leave Waterpark passes, vacation discounts and other perks Essential Duties & Responsibilities: Welcome and assist guests with check-in and check-out processes using property management systems Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences Accurately verify guest identity, process secure payments, and manage billing with precision Maintain accurate records of guest stays, room assignments, and transactions Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up Communicate guest needs and feedback to appropriate departments for timely resolution Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay Basic Qualifications & Skills: Flexibility with schedule, including nights, weekends, and holidays Strong previous customer service and/or sales experience Successful background check and drug screening Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences Enthusiastic, positive, proactive, and dependable Strong demonstrated teamwork and communication abilities Demonstrated multitasking and prioritization skills in a fast-paced environment Experience or ability to learn using mobile technology, front desk software, and self-service kiosks Preferred Skills & Qualities: High School Diploma or equivalent Able to effectively upsell and cross-sell resort offerings Strong consultative selling skills with the ability to tailor recommendations in real-time Ability to build rapport quickly and use storytelling or product knowledge to drive interest Physical Requirements Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift Capable of lifting up to 30 lbs. Comfortable working in a busy, loud, and guest-facing environment with frequent distractions · Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting Pay Rate: $$15.00 per hour /hr An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$15 hourly 4d ago
Night Auditor Position - Starting at $20 - Hiring Immediately
Hotel Julien 3.6
Night auditor job in Dubuque, IA
Night Auditor: A Guardian of The Guest Experience This isn't just a job-it's a calling. We're looking for an exceptional Night Auditor who is passionate about creating unforgettable experiences for people. You're the kind of person who gets a thrill out of giving someone that "aha" moment-the feeling that they truly matter, even in the dead of night. This role will challenge you to be more than you think you can be, pushing you to new levels of excellence every single shift. The Challenge This is for the person who believes how you do one thing is how you do everything. While others are sleeping, you'll be the unwavering anchor of our hotel, mastering the dual role of a financial guardian and a guest experience creator. You are not afraid to go over and beyond because your greatest satisfaction comes from ensuring a guest's peace of mind and the seamless flow of the business. You thrive on solving complex problems and turning a routine check-in into a genuinely memorable experience. What You'll Be Doing (Key Responsibilities) As a Night Auditor, you'll blend exceptional guest service with critical financial duties. Your responsibilities will include: * Front Desk Operations & Guest Services: Welcoming and registering late-arriving guests and processing early check-outs. You'll be the go-to for all guest inquiries, from answering phones and taking reservations to scheduling wake-up calls. You'll handle any guest complaints or emergencies with patience and diplomacy, ensuring every guest feels heard and cared for. You are the expert on hotel services and local attractions, providing information that makes a guest's stay even better. You will also manage payments and cash drawers with precision. * Financial Auditing & Reconciliation: This is where you master your craft. You will perform nightly audits of the hotel's financial transactions, reconciling all accounts to ensure complete accuracy. Your attention to detail will be crucial as you investigate and resolve any discrepancies. You'll be responsible for posting room rates and taxes and preparing daily financial reports for management, providing the foundation for the next day's operations. * Security and Safety: You are the watchful eye of the hotel. You'll monitor security systems, conduct regular security rounds, and respond to any incidents or emergencies, following established protocols to ensure the safety of everyone in the building. * Administrative & Communication: You'll be responsible for inputting and managing guest information in our Property Management System (PMS), communicating vital shift information to the next team, and completing daily checklists that set the stage for success. Who You Are You are a natural host and a proactive problem-solver. You're obsessed with the details, whether it's finding a mistake in a ledger or a guest's forgotten item. You get your bucket filled by helping other people and are energized by being the person that makes everything right, no matter the time. You are the calm in the quiet, the expert when all else is still. What You Need to Be Successful To excel as a Night Auditor at HOTEL JULIEN, you'll need a blend of technical proficiency and interpersonal skills, including: * Strong Computer Skills: Essential for utilizing our PMS and other hotel management software. * Attention to Detail: A keen eye for detail is crucial for both guest experience and financial accuracy. * Reliability & Responsibility: You're comfortable working independently and demonstrating a high degree of responsibility. * Basic Math & Accounting Skills: A fundamental understanding of financial reconciliation processes. What We Offer We provide an environment that supports, uplifts, and encourages you to grow. In return for your commitment to excellence, you'll receive great perks, including discounted travel at our other locations and 50% off food and beverage in our hotel. If you're ready to stop just watching the clock and start mastering a craft, apply now.
$25k-30k yearly est. 60d+ ago
Night Auditor - Part Time
Q-Center 4.2
Night auditor job in Saint Charles, IL
Job DescriptionQ Center is looking for a Part Time Night Auditor to join our team! Job SummaryThe Night Auditor is responsible for reconciling all front desk cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. The schedule for this position is 11pm-7:30am, varying days of the week and weekend.Starting rate for this position is $19.00/hour. Benefits Paid time off 401(K) with employer match Education & Experience High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service experience required. Proficient in Microsoft Office to include Word, Excel and PowerPoint. Physical Requirements Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. Fundamental Requirements Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees. Must be able to work with and understand financial information and data, and basic arithmetic functions. Perform all audit procedures as set forth by Q Center Policies and Procedures, on a daily basis. Be able to perform all duties of Guest Services Agent and assist at front desk as required by management. Balance and reconcile financial reports. Prepare and distribute necessary daily reports as required (i.e., Manager Flash report, VIP, Day Guest etc.) according to Q Center standards. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Act as PBX operator during the audit shift. Ensure accuracy of all numbers reported. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Handle guest requests. The Q Center:Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.
$19 hourly Easy Apply 10d ago
Full-time Night Auditor
Aileron 3.9
Night auditor job in Brookfield, WI
The Hampton Inn Brookfield/Milwaukee is looking for a full-time, Night Auditor to provide overnight guests excellent customer service while performing nightly balancing duties. The Job A typical shift for a Night Auditor starts in the late evening and goes through the early morning. You will be performing routine balancing duties, daily paperwork, and shift reports related to the hotel's business transactions. Job Duties Include: Perform nightly balancing duties Process daily paperwork Complete shift reports Provide guests with excellent service throughout the night Occasionally tidy up the lobby and take out the trash What would make me successful in this role? Affinity for working independently Ability to work in a fast-paced environment Attention to detail Availability to work a flexible schedule: weekends, and holidays Benefits Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days Company-Paid Life and AD&D Insurance and Long-term Disability Flexible Spending/Dependent Care Account Short-term Disability & Accident plans Employee Assistance Program 401(k) Retirement Plan with company match Paid Vacation - up to 10 days per year Paid Sick time - up to 5 days per year 7 paid Holidays per year Referral Program - Earn $500 for referring someone Employee Recognition Program - earn gift cards Employee discounts On-Demand Pay - Access to earned wages before your regular paycheck Hilton employee Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel operated restaurants About Us The Hampton Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! Our Brookfield home is off I-94, within five minutes of Ascension Hospital, Priedeman Business Center, and local dining. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Requirements Required Skills & Experience Attention to detail Hotel experience preferred Night Audit experience preferred Ability to work weekends and holidays Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Description $17.00/hour
$25k-31k yearly est. 60d+ ago
Part-Time Night Auditor | Springhill Suites by Marriott | West Des Moines, IA
PM New 2.8
Night auditor job in West Des Moines, IA
What You'll Do: Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day. Some of your nightly duties include: · Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests. · Answer guests' questions about the hotel services and amenities. Where You've Been: We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$29k-35k yearly est. 37d ago
Bulk Auditor - Night Shift
Simmons Prepared Foods 4.2
Night auditor job in Dubuque, IA
To verify that the dry ingredients are batched correctly in the proper manner in order to ensure a quality product is made for customers. RESPONSIBILITIES * On the 1st batch of every formula, verify that all ingredients for the formula are correct. * Verify that the operators are batching the correct ingredients in the right quantities. Verify that the batching books are being properly documented and that documentation is done by the operators in a timely manner. This includes verifying that the correct lot numbers are used and documented. Weights for all ingredients used in a formula shall also be verified by visually auditing the operators when they are weighing the product. All operators should be audited once per shift. New trainees should be audited at increased frequencies to ensure they are being trained correctly and to ensure batching is being done correctly as per the SOPs. * At the start of shift, complete scale verification. This shall also be completed if a scale is moved during the shift. The 25 lb weight will be used. Responsible for completing the Scale Verification Form once scales are verified. * At the end of the shift, check the cut batch rack to ensure items on the racks are properly identified. * Turns in all paperwork into the Can Production Supervisor at the end of their shift * Prints pallet tags as needed. Auditors also ensure that ingredients are not expired by checking the QA tags of ingredients coming into the bulk room. Verification of ingredients shall be done to ensure the QA tag matches the pallet of product * Assists in maintaining a clean sanitary environment. This includes monitoring GMPs such as no bags or totes on the floor, hair nets/beard nets used, spills cleaned up in a timely manner, check totes for missing pieces and cracks, totes are cleaned before being put back in racks, trash emptied in a timely manner and before end of shift ect * Ensures that all partial bags are correctly taped, dated, initialed and labeled (with QA tag) before they are transported back to the racks * If a foreign material is found, ensure that the product is not used and will inform the supervisor of the item found. * Ensures that all micro ingredients are properly weighed and labeled prior to being used * Ensures that all grey totes containing product contain a green identification tag to maintain traceability. Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization. Simmons Operating systems principles and objectives: Is familiar with Simmons' established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position's role in support of these systems - including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas. Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Britestacker and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describe all the work that may be required of the person in this position. Physical Activities: Lift up to 50 lbs. Stand up to 12 hours per shift. Read and write English on Shop Floor Documents Personal Protective Equipment (PPE): hearing protection, steel toed shoes, dust mask available. Travel: N/A. Technical Experience: N/A Industry Experience: Experienced within a manufacturing/process environment with knowledge of Good Manufacturing Practices. Minimum Education: High School Diploma or equivalent. Must be able to read, write and understand English. Preferred Education: N/A Competencies: Enjoys working with others and sees teamwork as a more productive environment. A highly responsive ability to react to daily production priorities in a calm and focused manner. Communication skills & decision quality - Must have the ability to make good decisions and communicate effectively with others and leadership team.
$27k-33k yearly est. 16d ago
Night Auditor
Casino Queen Inc. 4.0
Night auditor job in East Saint Louis, IL
Night Auditor: SUMMARY: Responsible to handle guest registration and check-out, auditing and posting of days transactions, reconciling accounts, responding to all guest requests, and acting as communication liaison between the guests and all other departments. PREVIOUS HOTEL FRONT DESK EXPERIENCE REQUIRED. NIGHT AUDITING EXPERIENCE PREFERRED. ESSENTIAL FUNCTIONS: To perform this job successfully, the Hotel Night Auditor must be able to perform each essential function, as well as, the other requirements of this job satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential functions. 1. Greet guests immediately with a friendly and sincere welcome. 2. Check guests in and out of the hotel. 3. Select a room in accordance with the guests' requests. 4. Complete guest reservations. 5. Adhere to check-in and outperformance standards. 6. Complete daily reports, audits, and checklists. 7. Audit and balance reports from the day's shifts 8. Verify and schedule wake up calls 9. Prepare guests' folios for next day checkouts 10. Balance cash drawers and folios 11. Answer phone calls with a phone smile and within 3 rings. 12. Send and receive faxes. 13. Be able to complete group check-ins, billing in a timely manner. 14. Complete a daily bucket check. 15. Assist with guest service calls and opportunities when necessary. 16. Auditing of room inventory 17. Other duties as assigned.
$27k-33k yearly est. Auto-Apply 60d+ ago
Night Auditor
Bridges Bay Resort
Night auditor job in Arnolds Park, IA
Job DescriptionJob Summary: Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests' needs, included, but not limited to, registration, checkout, and cashiering. Benefits Medical and Dental Insurance PTO Competitive Pay 401(k) Retirement Savings Plan Life Insurance Disability Insurance Hotel Room Discounts Ongoing Training and Career Development Responsibilities Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house Explain and provide any promotional items to each guest checking in Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met Cover other areas of hotel as needed Document any guest accidents by completing the accident report form Complete the maintenance log whenever a complaint is reported Maintain all areas of the front desk Take the initiative to greet guests in a friendly and warm manner Other duties as assigned Qualifications High School diploma/GED required Previous experience in hospitality preferred Customer service experience required Experience handling cash, credit card procedures, and use math concepts Attention to detail and organized About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$26k-32k yearly est. 31d ago
Night Auditor
Hawkeye Hospitality 3.6
Night auditor job in Coralville, IA
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident or emergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries. QUALIFICATIONS: Previous guest relations training. Accounting background preferred. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.
$27k-32k yearly est. Auto-Apply 60d+ ago
Night Auditor
Ledgestone Hospitality
Night auditor job in Carter Lake, IA
Supervisor: General Manager Purpose of Position: Night Auditors are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: completing night audit reports, balancing accounts including house accounts, and credit cards, and completing settlement. Registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Run Audit reports per checklist. Process no-shows according to policy. Conduct security walks a minimum of 4 times per shift. Set up lobby coffee service, and breakfast if applicable. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Scheduling wake-up calls according to property procedures. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.
$26k-32k yearly est. 60d+ ago
Night Auditor
Leisure Hotels 3.5
Night auditor job in Amana, IA
1. Enters work place at scheduled time in uniform and ready to begin work. Properly clocks in. 2. Ensures prescribed amount of cash is on hand by counting and recording count. 3. Ensure that pool and other doors have been locked according to company policy, if they have not been, do so. 4. Ensure telephone service meets company standards. Telephone answered within three rings, using proper script. Transfer calls properly, perform wake up calls, take messages politely and never give out a room number. 5. Properly check in and out guest. 6. Properly handle reservations. 7. Ensure property management computer procedures are correctly implemented. 8. Properly answer guest questions for directions or other needs. 9. Assist with cleanliness of lobby. 10. Assist in guest satisfaction. 11. Runs night audit daily entering data appropriately into Encompass. 12. Processing of credit cards nightly. 13. Ensure that all wake up calls are set in phone. 14. Check and approve all stay-online charges. 15. Ensures that doors are unlocked at appropriate time. 16. Perform any other duties as requested by supervisor(s).
$27k-32k yearly est. 60d+ ago
Night Audit FT&PT
Cusa 4.4
Night auditor job in Peoria, IL
The Hotel Night Auditor is responsible for overseeing front desk operations during the night shift, ensuring accurate financial reporting, and providing excellent guest service. This role combines customer service duties with accounting and auditing responsibilities to maintain smooth overnight hotel operations. Key Responsibilities Perform night audit procedures and reconcile daily financial transactions Balance room revenue, cash, credit card payments, and other hotel accounts Prepare and distribute daily financial and occupancy reports Check guests in and out during overnight hours Respond to guest inquiries, requests, and complaints professionally Monitor hotel security and ensure guest safety during the night shift Handle reservations, cancellations, and room assignments Communicate important issues to management and morning staff Maintain front desk cleanliness and organization Qualifications & Skills High school diploma or equivalent (hospitality-related education preferred) Previous front desk or accounting experience is an advantage Basic knowledge of accounting and auditing procedures Strong attention to detail and numerical accuracy Excellent customer service and communication skills Ability to work independently and handle overnight shifts Familiarity with hotel management systems (PMS) is a plus Working Conditions Overnight shifts, including weekends and holidays Quiet but responsible work environment Requires prolonged standing and occasional walking Key Performance Indicators (KPIs) Accuracy of nightly financial reports Guest satisfaction during night hours Timely completion of audit tasks Compliance with hotel policies and procedures
$26k-31k yearly est. 6d ago
Night Auditor
Avid/Candlewood Coralville
Night auditor job in Coralville, IA
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day •Be the warm welcome that kicks off a memorable guest experience •Acknowledge IHG Rewards Club members and returning guests, in person or on the phone •Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay •Handle cash and credit transactions •Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes •Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns •Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary •Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed •Take pride in your appearance and place as a brand ambassador •Always know what events and activities are on the day's schedule •Jump into other ad-hoc duties when your colleagues need your help What we need from you •Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to •Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories •Fluency in the local language - extra language skills would be great, but not essential •Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers •Flexibility - night, weekend and holiday shifts are all part of the job •You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential •Experience - ideally you'll have spent at least one year in a front desk or guest service position •Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
$26k-32k yearly est. Auto-Apply 60d+ ago
Night Auditor
Forester Hotel 4.0
Night auditor job in Morris, IL
Reports to: Operations Manager Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS Competitive compensation package Full benefits package, including 401K with matching and paid time off from Day 1 Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide JOB DESCRIPTION The purpose of the Night Auditor at Holiday Inn Express & Suites Morris is to be responsible for overseeing nightly hotel operations, you will ensure accurate guest billing, maintain financial records, and provide exceptional service during late-night hours. Serves as a Manager on Duty during the hours of 11pm to 7am. Ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES Check guests in/out, process payments, and handle AYS duties. Reconcile guest serviceagentpaperwork and credit card transactions. Post room charges, distribute folios, and reconcile gift shop and banquet paperwork. Run daily close-out reports, process nightaudit, andmaintainthe front desklog book. Handle guest mail, messages, and faxes, ensuringtimelydelivery. Must be able to stand for extended periods, walk, bend, andcrouch. Ability to follow safety protocols and work under rotating shifts, including weekends and night shifts, as needed. Flexible schedule with rotating shifts, including weekends, nights, and potential overtime. QUALIFICATIONS Minimumone year of hotel front desk or accounting experience preferred. Strong communicationskills and ability to perform basic math calculations. Ability to analyze data and make decisionsregardingguest check-in/out processes.
$26k-32k yearly est. Auto-Apply 26d ago
Night Auditor
Janko Hospitality
Night auditor job in Morris, IL
Reports to: Operations Manager Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS Competitive compensation package Full benefits package, including 401K with matching and paid time off from Day 1 Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide JOB DESCRIPTION The purpose of the Night Auditor at Holiday Inn Express & Suites Morris is to be responsible for overseeing nightly hotel operations, you will ensure accurate guest billing, maintain financial records, and provide exceptional service during late-night hours. Serves as a Manager on Duty during the hours of 11pm to 7am. Ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES Check guests in/out, process payments, and handle AYS duties. Reconcile guest serviceagentpaperwork and credit card transactions. Post room charges, distribute folios, and reconcile gift shop and banquet paperwork. Run daily close-out reports, process nightaudit, andmaintainthe front desklog book. Handle guest mail, messages, and faxes, ensuringtimelydelivery. Must be able to stand for extended periods, walk, bend, andcrouch. Ability to follow safety protocols and work under rotating shifts, including weekends and night shifts, as needed. Flexible schedule with rotating shifts, including weekends, nights, and potential overtime. QUALIFICATIONS Minimumone year of hotel front desk or accounting experience preferred. Strong communicationskills and ability to perform basic math calculations. Ability to analyze data and make decisionsregardingguest check-in/out processes.
$25k-31k yearly est. Auto-Apply 26d ago
Front Desk/Guest Service Agent
Sleep Inn & Suites Lancaster
Night auditor job in Lancaster, WI
We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making. Applicant must have strong interpersonal and administrative skills. Key Requirements/ Qualifications: Successful history as a front desk agent or related customer service experience. Understanding of how to use hotel's Property Management Software (PMS) systems. Flexible schedule to meet business needs. Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction. Ability to maintain a composed, gracious and professional attitude. Responsibilities: Represents the first point of contact with guests and handles all stages of a guest's stay. Accommodate and anticipate guests needs, respond promptly and professionally. Acts as the information liaison for the property and guests using all communication avenues. Serve as point of contact to up to date information regarding the hotel, area attractions, and events. Process and collect payments, accurately adhering to all cashier procedures. Maintain a clean and neat front desk area. This position is subject to successful completion of a background check as it relates to the responsibilities of the role. Benefits such as: For all team members: Eligibility to enroll in the 401(k) after 6 months of service. 100% match at 3% contributions, 50% up to 5%. Paid Time Off - Sick & Vacation Holiday Pay Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa. Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties. For regular full time team members/leadership team: We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.
$24k-30k yearly est. Auto-Apply 44d ago
Night Auditor - Part Time
Q Center 4.2
Night auditor job in Saint Charles, IL
Q Center is looking for a Part Time Night Auditor to join our team! Job Summary The Night Auditor is responsible for reconciling all front desk cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. The schedule for this position is 11pm-7:30am, varying days of the week and weekend. Starting rate for this position is $19.00/hour. Benefits Paid time off 401(K) with employer match Education & Experience High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service experience required. Proficient in Microsoft Office to include Word, Excel and PowerPoint. Physical Requirements Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. Fundamental Requirements Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees. Must be able to work with and understand financial information and data, and basic arithmetic functions. Perform all audit procedures as set forth by Q Center Policies and Procedures, on a daily basis. Be able to perform all duties of Guest Services Agent and assist at front desk as required by management. Balance and reconcile financial reports. Prepare and distribute necessary daily reports as required (i.e., Manager Flash report, VIP, Day Guest etc.) according to Q Center standards. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Act as PBX operator during the audit shift. Ensure accuracy of all numbers reported. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Handle guest requests. The Q Center: Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.
$19 hourly Auto-Apply 9d ago
Full-time Night Auditor
Aileron Management LLC 3.9
Night auditor job in Brookfield, WI
Description: The Hampton Inn Brookfield/Milwaukee is looking for a full-time, Night Auditor to provide overnight guests excellent customer service while performing nightly balancing duties. The Job A typical shift for a Night Auditor starts in the late evening and goes through the early morning. You will be performing routine balancing duties, daily paperwork, and shift reports related to the hotel's business transactions. Job Duties Include: Perform nightly balancing duties Process daily paperwork Complete shift reports Provide guests with excellent service throughout the night Occasionally tidy up the lobby and take out the trash What would make me successful in this role? Affinity for working independently Ability to work in a fast-paced environment Attention to detail Availability to work a flexible schedule: weekends, and holidays Benefits Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days Company-Paid Life and AD&D Insurance and Long-term Disability Flexible Spending/Dependent Care Account Short-term Disability & Accident plans Employee Assistance Program 401(k) Retirement Plan with company match Paid Vacation - up to 10 days per year Paid Sick time - up to 5 days per year 7 paid Holidays per year Referral Program - Earn $500 for referring someone Employee Recognition Program - earn gift cards Employee discounts On-Demand Pay - Access to earned wages before your regular paycheck Hilton employee Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel operated restaurants About Us The Hampton Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! Our Brookfield home is off I-94, within five minutes of Ascension Hospital, Priedeman Business Center, and local dining. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Requirements: Required Skills & Experience Attention to detail Hotel experience preferred Night Audit experience preferred Ability to work weekends and holidays Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$25k-31k yearly est. 14d ago
Night Auditor
Hawkeye Hospitality 3.6
Night auditor job in Tinley Park, IL
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident or emergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries. QUALIFICATIONS: Previous guest relations training. Accounting background preferred. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.
$26k-31k yearly est. Auto-Apply 60d+ ago
Night Audit FT&PT
CUSA, LLC 4.4
Night auditor job in Peoria, IL
The Hotel Night Auditor is responsible for overseeing front desk operations during the night shift, ensuring accurate financial reporting, and providing excellent guest service. This role combines customer service duties with accounting and auditing responsibilities to maintain smooth overnight hotel operations. Key Responsibilities Perform night audit procedures and reconcile daily financial transactions Balance room revenue, cash, credit card payments, and other hotel accounts Prepare and distribute daily financial and occupancy reports Check guests in and out during overnight hours Respond to guest inquiries, requests, and complaints professionally Monitor hotel security and ensure guest safety during the night shift Handle reservations, cancellations, and room assignments Communicate important issues to management and morning staff Maintain front desk cleanliness and organization Qualifications & Skills High school diploma or equivalent (hospitality-related education preferred) Previous front desk or accounting experience is an advantage Basic knowledge of accounting and auditing procedures Strong attention to detail and numerical accuracy Excellent customer service and communication skills Ability to work independently and handle overnight shifts Familiarity with hotel management systems (PMS) is a plus Working Conditions Overnight shifts, including weekends and holidays Quiet but responsible work environment Requires prolonged standing and occasional walking Key Performance Indicators (KPIs) Accuracy of nightly financial reports Guest satisfaction during night hours Timely completion of audit tasks Compliance with hotel policies and procedures
$26k-31k yearly est. 5d ago

Learn more about night auditor jobs

How much does a night auditor earn in Dubuque, IA?

The average night auditor in Dubuque, IA earns between $23,000 and $35,000 annually. This compares to the national average night auditor range of $25,000 to $38,000.

Average night auditor salary in Dubuque, IA

$29,000

$23,00010%

$29,000Median

$35,00090%

What are the biggest employers of Night Auditors in Dubuque, IA?

The biggest employers of Night Auditors in Dubuque, IA are:

Hotel Julien Dubuque
Simmons Prepared Foods

Job type you want

Full Time

Part Time

Internship

Temporary

Night auditor jobs in Dubuque, IA

Guest Service & Sales Agent

Night Auditor Position - Starting at $20 - Hiring Immediately

Night Auditor - Part Time

Full-time Night Auditor

Part-Time Night Auditor | Springhill Suites by Marriott | West Des Moines, IA

Bulk Auditor - Night Shift

Night Auditor

Night Auditor

Night Auditor

Night Auditor

Night Auditor

Night Audit FT&PT

Night Auditor

Night Auditor

Night Auditor

Front Desk/Guest Service Agent

Night Auditor - Part Time

Full-time Night Auditor

Night Auditor

Night Audit FT&PT

Learn more about night auditor jobs

How much does a night auditor earn in Dubuque, IA?

What are the biggest employers of Night Auditors in Dubuque, IA?