Night auditor jobs in Fort Collins, CO

Supervisor: General Manager Purpose of Position: Night Auditors are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: completing night audit reports, balancing accounts including house accounts, and credit cards, and completing settlement. Registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Run Audit reports per checklist. Process no-shows according to policy. Conduct security walks a minimum of 4 times per shift. Set up lobby coffee service, and breakfast if applicable. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Scheduling wake-up calls according to property procedures. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.

The Night Auditor is responsible for the overall operation of the hotel during the late-evening hours. This position is expected to operate the hotel in accordance with standard policies and procedures. RESPONSIBILITIES Checks Guest Service Agent's accounting records for accuracy each evening Summarize and compile information for the hotel's financial records daily Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for that day Post room charges and room taxes to guest accounts Verify all account postings and balance made during the day shift Prepare end-of-day shift Run end-of-day process in property management software (PMS) Understand principals of auditing, balancing, and closing of accounts Register guests and assign rooms accommodating special request whenever possible Assist in pre-registration and blocking of rooms for reservations Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures Understand room status and room status tracking Use promotional selling techniques to sell rooms and to promote other services of the hotel Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary File room keys Process guest check-outs Complete laundry to prepare for the following day Post and file all charges to guest, mater, and city ledgers accounts Follow procedures for issuing and closing safe deposit boxes Read and initial the pass-on log and bulletin board daily. Must know of daily activities and meetings taking place in the hotel Attend meetings as required by management Coordinate guestroom maintenance work with the maintenance department Report any unusual occurrences or request to the General Manager or Assistant General Manager Knows all safety and emergency procedures Know accident prevention policies Maintain the cleanliness and neatness of the front desk area All other duties, as assigned. Requirements KNOWLEDGE, SKILLS AND ABILITIES The Night Auditor must demonstrate knowledge in the following areas: - Customer Service experience - Know room locations, types of rooms available, and room rates - Comprehension of Spirit Hospitality and hotel's housekeeping scheduling system - Understand room status and room status tracking - Know Hotel' brand standards - Know Accident prevention policies - Know all Safety and Emergency procedures This Position must demonstrate the following mental and physical skills: - Analytical and problem-solving skills - The ability to learn and adapt to technology used within the hotel - Excellent verbal and listening communication skills - Stress & time management skills - Ability to work well independently and in a group - Ability to stand for eight hours - Ability to perform physical requirements of the position - Ability to push and pull 30lbs. This position must demonstrate the following personal attributes: - be respectful, honest, and trustworthy - possess cultural awareness and sensitivity - demonstrate sound work ethics - demonstrate professional personal presentation through dress, communication, and actions WORKING CONDITIONS Physical Demands The Night Auditor shift will last 8 - 10 hours. This position will be required to bend at the knees and waist, squat, reach over-head, and extend arms out in front. This position works in an indoor setting. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Environmental Conditions The Night Auditor may be interrupted infrequently to meet the needs and requests of guests. This position may find the environment to be slow and quiet. Salary Description $14.42 - $15.50

Night Audit Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation What we are looking for: 6 months - 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience. All other duties as assigned.

Job Description Night Audit Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation What we are looking for: 6 months - 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience. All other duties as assigned.

As Night Auditor, you are responsible maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. Responsible for check-in, check-out, kiosk operations, market sales and all other guest interactions. You will strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas. How will you do this? The following are the essential functions and responsibilities of the job: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure every guest is greeted and welcomed in a unique and personable way upon arrival. Reconcile and complete all daily Front Desk Agents' work. Ensure that any issues from the day are corrected before processing the audit. Communicate any findings to the GM. Run all night audit functions consistent with closing out all daily transactions and preparing for the following day's operations. Provide next day reports for the front office, housekeeping, sales, and GM as requested. Promote the brand loyalty program and provide recognition and benefits to all present members. Assure hotel is clean and in perfect condition and working order for the next day. Act as the first point of contact for any overnight guest issues. Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner. Process all retail transactions for the guests. Post miscellaneous charges as requested. Maintain appropriate market inventory levels, restocking when necessary. Prepare orders as needed. Assure overall cleanliness of the front office area, lobby, and surrounding areas. Begin breakfast preparations based on the menu for the day. May assist with laundry during downtime. Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention. Maintain a professional image at all times through action, appearance, and dress. Follow Company policies and procedures. Other duties as assigned by supervisor or management. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY Knowledge of front desk operations and procedures, guest services and hotel services. Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. Able to read and write to facilitate the communication process. Able to work independently and desire to participate as part of a team. Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Ability to access and accurately input information using a moderately complex computer system. Create sense of urgency in matters that will impact the success of the business. Demonstrate genuine care for customers and employees. Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Ability to observe and detect signs of emergency situations. Able to work in fast paced environment. Able to prioritize, organize, and manage multiple tasks. GENERAL NOTES Night Auditors will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. Consistent attendance in accordance with the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If the Night Auditor is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment. This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality. Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

Overnight Guest Services Ambassador (GSA): The Nighttime Operations Anchor! Your Challenge: Command the Front Desk and Ensure Seamless Guest Experience and Security During Overnight Hours! Ready to be the reliable anchor for our guests and property during the critical overnight hours? Join Sandpiper Hospitality (SH) , one of the fastest-growing companies in the extended stay market , as our next Overnight Guest Services Ambassador (GSA)! This is a vital overnight, multi-faceted role where you are the sole "face" and operational authority for the hotel, ensuring an excellent and secure guest experience by conducting front desk operations with efficiency and thoroughness. You'll manage guest relations, safety protocols, and essential support tasks while demonstrating your commitment to our value to "Do the Right Thing." Core Duties: Overnight Guest Relations & Front Desk Operations As the Overnight GSA, you are the operational pivot, responsible for maintaining high standards of service and security throughout the night. Key Responsibilities Include: Exceptional Guest Relations (Night Shift): Provide an excellent guest experience for all arriving and in-house guests. Manage guest conflict and respond to situations as they arise during quiet hours. Front Desk Coordination: Coordinate front desk operations such as late check-ins, early check-outs, reservations, and security checks . Respond to guest service calls efficiently and expediently . Safety & Emergency Response: Ensure safety of the building and occupants ; contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency . Inspections & Compliance: Inspect studios and public spaces overnight according to company and brand standards. Ensure all policies and procedures are accurately followed at all times . Sales, Revenue & Cross-Functional Support You play a direct role in preparing the property for the next business day and contribute to financial success. Revenue Management: Review Studio Inventory daily overnight to ensure maximization of studio revenue . Follow revenue management guidelines as directed. Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue. Administrative & Documentation: Document work activity using the appropriate log and according to policy, accurately recording all overnight events. Support Duties: Perform Laundry Duties , including sorting, washing, drying, and folding of company linen and terry , as well as general cleaning/maintenance of the laundry facilities. Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision. Shift Requirements and Qualifications This role requires extreme reliability, independence, and an ability to work overnight hours. Overnight Commitment: GSAs are required to stay on site for their entire shift until relieved . A paid 30-minute meal break is provided in consideration of this requirement. The meal break is to be taken as available. Qualifications & Essential Skills Skills: Must have effective communication with staff and guests , effective conflict management , and effective negotiation and sales skills . Abilities: Ability to read, comprehend, and follow written procedures . Must be able to respond calmly in situations of conflict and stress , adapt to changes in daily work , and problem solve in a timely manner . Are You Our Next Nighttime Operations Anchor? If you are dependable, thrive working independently overnight, and possess the necessary composure and dedication to service, we want to hear from you! This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management. Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM's employees to perform their expected job duties is absolutely not tolerated. Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces

Overnight Guest Services Ambassador (GSA): The Nighttime Operations Anchor! Your Challenge: Command the Front Desk and Ensure Seamless Guest Experience and Security During Overnight Hours! Ready to be the reliable anchor for our guests and property during the critical overnight hours? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Overnight Guest Services Ambassador (GSA)! This is a vital overnight, multi-faceted role where you are the sole "face" and operational authority for the hotel, ensuring an excellent and secure guest experience by conducting front desk operations with efficiency and thoroughness. You'll manage guest relations, safety protocols, and essential support tasks while demonstrating your commitment to our value to "Do the Right Thing." Core Duties: Overnight Guest Relations & Front Desk Operations As the Overnight GSA, you are the operational pivot, responsible for maintaining high standards of service and security throughout the night. Key Responsibilities Include: Exceptional Guest Relations (Night Shift): Provide an excellent guest experience for all arriving and in-house guests. Manage guest conflict and respond to situations as they arise during quiet hours. Front Desk Coordination: Coordinate front desk operations such as late check-ins, early check-outs, reservations, and security checks. Respond to guest service calls efficiently and expediently. Safety & Emergency Response: Ensure safety of the building and occupants; contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspections & Compliance: Inspect studios and public spaces overnight according to company and brand standards. Ensure all policies and procedures are accurately followed at all times. Sales, Revenue & Cross-Functional Support You play a direct role in preparing the property for the next business day and contribute to financial success. Revenue Management: Review Studio Inventory daily overnight to ensure maximization of studio revenue. Follow revenue management guidelines as directed. Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue. Administrative & Documentation: Document work activity using the appropriate log and according to policy, accurately recording all overnight events. Support Duties: Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning/maintenance of the laundry facilities. Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision. Shift Requirements and Qualifications This role requires extreme reliability, independence, and an ability to work overnight hours. Overnight Commitment: GSAs are required to stay on site for their entire shift until relieved. A paid 30-minute meal break is provided in consideration of this requirement. The meal break is to be taken as available. Qualifications & Essential Skills Skills: Must have effective communication with staff and guests, effective conflict management, and effective negotiation and sales skills. Abilities: Ability to read, comprehend, and follow written procedures. Must be able to respond calmly in situations of conflict and stress, adapt to changes in daily work, and problem solve in a timely manner. Are You Our Next Nighttime Operations Anchor? If you are dependable, thrive working independently overnight, and possess the necessary composure and dedication to service, we want to hear from you! This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management. Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM's employees to perform their expected job duties is absolutely not tolerated. Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication. When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Front Desk Agent for the TRAVELODGE/PENNY'S DINER of CHEYENNE, WY. Why Work With Us? It's a fun company to work for! We recognize efforts and reward results Great benefits package, including industry leading 401K Promotional opportunities with a growing company Responsibilities Greet guests and manage check-ins and check-outs Handle reservations, cancellations, and room assignments Assist guests with questions, directions, and local recommendations Address and resolve guest concerns professionally Maintain accurate guest records and room key inventory Support front desk operations as needed Requirements: Experience with an IHG branded hotel highly desired Be able to manage time effectively, complete required tasks on time Knowledge of and ability to operate computer equipment and the reservations system. Education & Experience: High School diploma or equivalent required Stable work history required Strong understand of Microsoft Office products (Excel, Word, Outlook) Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you! Must be able to convey information and ideas clearly Must maintain composure and objectivity under pressure Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (just opened fall 2025); Ketchum, Idaho; Mammoth, California (coming by the end of 2025); and Charleston, South Carolina (coming in 2028). For more information, visit *********************** or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary The Overnight Guest Service Agent (Valet) drives guests to and from various local locations per requests from various hotel departments. This position assists and supports the front desk as needed. This position reports to the Guest Services Manager. The pay range for this position is $21.00 to $24.80 per hour; actual pay will be dependent on budget and experience. Job Posting Deadline Applications for this position will be accepted until October 22, 2025. Essential Job Functions/Key Responsibilities • Pick up and deliver guests to various local locations as scheduled by the Front Desk • Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests • Know about all daily hotel functions, locations, and times for appropriate guest direction • Maintain constant communication with Front Desk for itinerary changes and guest requests • Check inside and out of vehicles for cleanliness • Clean inside and outside of vehicles when needed • Check all essential fluids including oil and brake fluid and check the tire pressure • Report any problems with the vehicles to Guest Services Manager • Follow baggage tagging procedures and ski storage procedures • Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas • Maintain a high standard of cleanliness in the Lobby and Luggage storeroom • Fill out vehicle maintenance checklists as directed • Report all accidents accurately filling out incident reports immediately • Assist Front Desk in locating lost baggage through airlines and guest services desk at airport • Other duties as assigned Qualifications Education & Experience Requirements • Must be over 18 years of age • A valid driver's license is required • High School Diploma or high school equivalent preferred • 1 year of guest/customer service skills preferred Knowledge, Skills & Abilities • Knowledge of hotel fire and safety procedures and assist in emergency and security procedures as directed by management • Knowledge of product or service (example retail product, food & beverage products) • Knowledge of company policies and procedures • Proficiency in communicating clearly both verbally and in writing to team members and customers • Ability to work in collaboration with others to achieve team goals • Assist in emergency and security procedures as directed by management • Ability to maintain the cleanliness of work area • Ability to engage with customers in a positive and helpful manner • Ability to always drive safely Additional Information Work Environment & Physical Demands • Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend • Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces • Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is classified as a regular part-time position eligible for the following benefits: Enrollment dates differ across the various programs. • Paid Time Off Programs • Paid Leave Programs • Employee Ski Pass • Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at ************. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit *************************************************** Aspen One participates in E-Verify. E-Verify & Right to Work Poster

Job DescriptionBenefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are seeking a positive, friendly Front Desk Agent (Night Auditor) to provide exceptional service to our hotel guests from 10:00pm-06:00am. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Job Description Located in the heart of downtown Boulder's natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience. St Julien Hotel & Spa is looking for an outgoing and service-oriented Guest Service Representative to join our Front Desk team! In this role, you will be responsible for providing excellent guest service to those checking in and out of the Hotel, and helping to ensure that our guests have an overall luxurious and memorable experience! Essential Job Functions: Understand the importance of and adhere to Four Star/Four Diamond/Preferred service standards. Be able to perform all duties required in PBX, Reservations, and Front Desk. Welcome guests to the Hotel and check them in, in a friendly yet efficient manner. Book Hotel reservations promptly and accurately. Enter data into computer system (including some minor accounting functions). Handle guest concerns and complaints and keep Manager/supervisor notified of relevant issues. Maintain an up-to date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions. Coordinate with Concierge and Valet staff to provide seamless guest service. Remain knowledgeable of current Hotel staff in order to correctly direct phone transfers. Complete a daily shift audit and balance all account settlements, charges, etc. to the property management system. Other duties as requested by supervisor. Qualifications: Previous customer service experience required. Luxury hospitality experience strongly preferred. Must be able to stand for several hours at a time and have excellent verbal/written communication skills, general computer knowledge, and should be proficient using MS Office products. Ideal candidate is someone who can balance working at a quick, steady pace while always maintaining a warm and guest-focused demeanor. Flexible availability is required. Interested candidates must be able to work weekends and holidays. Perks & Benefits: Medical, dental, and vision insurance options* Paid time off (PTO)* Paid holidays (including associate's birthday)* Paid sick leave Aflac supplemental insurance options 401(k) with Company match RTD EcoPass 50% employee discount in Spa and restaurant Discounted associate room rate * Requires Full Time employment status Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements FULL TIME POSITIONS AVAILABLE APPLICATION DEADLINE: 01/31/2025 As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Employee Benefits and Perk Package: Cross training and Advancement opportunities Medical, Dental, & Vision Insurance coverage (full time only) Health & Flexible Savings Accounts (full time only) 401K with 6% match (full time only) Life Insurance (full time only) Long term Disability (full time only) Accident Insurance, Hospital Indemnity Insurance, and Critical Insurance (full time only) Generous paid time off, up to 128 hours after 90 days (full time only) Employee Discounts on merchandise, meals, fuel, rooms, & golf course Exclusive employee discounts through Perkspot Tuition Reimbursement Program (full time only); Up to 75% reimbursement for approved majors Employee Assistance Program through Headspace TITLE: Front Desk Agent I DEPARTMENT: Rooms REPORTS TO: Front Desk Manager PAY: Non-exempt; Hourly; $14/hr; $500 Sign-on bonus that will pay out $250 after 60 days and $250 after 90 days if attendance and performance expectations are met. The Front Office Agent is to provide friendly, efficient registration and information to all guests, fellow employees, and visitors. Often a guest's first impression of a property is the result of the Front Desk Agent's skills and abilities. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people. Due to the 24/7 nature of our business, must be available to work any shift, including weekends or holidays, at Manager's request. Physical Demands: Work involves exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. This position requires standing for up to six hours at a time. Job Responsibilities: Welcome, check-in/check out and direct guests at arrival. Review all arrivals. Assist with guest concerns, requests, inquires, and reservations. Complete shift check list and necessary reports timely. Monitor guests accounts and room inventory. Always anticipate guest requests and offer options to meet and exceed their expectations. Maintain a professional image in appearance, attire, and conduct at all times. Adhere to hotel and departmental policies and procedures. Answer all phone calls within three rings. Return email and phone messages the same day. Communicate all information that is pertinent and necessary to the department head both verbally and in writing. Proficient in Microsoft Outlook, Microsoft Word and other computer programs. Excellent knowledge of Opera account management system, while utilizing Opera as an account/organizational tool; have a working knowledge of local and regional competition. Conduct all sales related interactions with the highest level of professionalism while maintaining specified GAHR standards. General Responsibilities: Attends departmental meetings. Implement process improvements and best practices. Adheres to appropriate standards of conduct, dress, hygiene, and appearance. Strictly adheres to the hotel's policy on Confidentiality and Ethics. To carry out any additional tasks and projects as requested by the Front Office Manager. Competencies & Skills Essential: Accountability Ethics/Integrity Winning Attitude Superior Customer Service and Communication Skills Desirable/Preferable: Embraces Change Strategic Thinker Learning and Continuous Development Teamwork/Team Player Personality Traits Essential: Confident Self-Motivated Good Organizational skills Outgoing & friendly Desirable/Preferable: Creative Sense of Humor Energetic Knowledge & Language Essential: Strong communications (telephone and in person). Intermediate to advanced computer proficiency Basic knowledge of hotel operations Desirable/Preferable: Basic working knowledge of OPERA /PMS systems Additional languages Education & Experience High School Diploma or equivalent Prior cash handling experience preferred Prior hospitality/customer service experience preferred

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

←Back to all jobs at Expedition Lodge Estes Park Guest Service Representative Expedition Lodge Estes Park is an EEO Employer - M/F/Disability/Protected Veteran Status Guest Service Representative REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager ABOUT EXPEDITION LODGE ESTES PARK The Expedition Lodge Estes Park, managed by Vista Host Management & Development Company, is nestled in the breathtaking beauty of Estes Park, Colorado, and serves as a gateway to the majestic Rocky Mountain National Park. Our cozy 50+ room property offers guests a perfect blend of rustic charm and modern comforts, with easy access to outdoor activities like hiking, wildlife viewing, and scenic drives. With its welcoming atmosphere and convenient location near the charming downtown Estes Park, Expedition Lodge is a top-rated choice for nature lovers and adventure seekers alike, providing a memorable and relaxing stay in the heart of the Rockies. POSITION SUMMARY The Guest Service Representative is responsible for all guest interactions at the front desk, including registration, departure processing, and communication of hotel services. This role requires a high level of customer focus, providing an opportunity for an engaging and outgoing personality to create positive guest experiences. Duties also include processing payments and responding to guest inquiries, while following all procedures set by management. WHO IS THIS POSITION FOR? The Guest Service Representative role is best suited for someone who: • Enjoys engaging with guests and has a friendly, outgoing personality. • Has strong communication skills and a passion for delivering excellent customer service. • Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in a fast-paced environment. • Takes ownership of guest experiences, ensuring they are pleasant and accommodating. WHY JOIN OUR TEAM? • Competitive hourly pay with opportunities for performance-based incentives. • Vacation / Sick / Bereavement / Holiday Pay. • Health/Vision/Dental Insurance. • Life / STD Insurance. • 401k. • Employee Discounts (Brand Hotels & Company Hotels). • Free, Third-Party Employee Assistance Program (personal and professional). • Opportunities for growth within Vista Host's expanding portfolio. DUTIES AND RESPONSIBILITIES • Provide exceptional customer service to all hotel guests, making their stay as comfortable and enjoyable as possible while achieving team and brand goals. • Perform quality assurance (QA) requirements for the front office department. • Ensure compliance with hotel policies, procedures, and relevant ordinances regarding personnel, security, cash handling, guest relations, and safety. • Remain highly visible and readily available for guests, taking initiative to offer assistance or answer questions. • Adhere to hotel credit policies, including credit card authorization, direct bill accounts, cash payments, and incidental deposits. • Manage guest complaints, taking ownership to resolve issues and ensure superior guest satisfaction. • Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in a friendly and efficient manner. • Provide information about the hotel, amenities, local dining, attractions, and travel directions. • Accurately check out guests and communicate departures to housekeeping. • Make, confirm, and cancel reservations via telephone, computer, and written communication. • Answer and route internal and external phone calls in a friendly manner, following prescribed procedures. • Update the shift-to-shift log regularly to ensure clear communication between shifts. • Maintain cleanliness and organization of the hotel lobby, coffee stations, and front desk area. • Assist other departments as needed and perform other related duties as assigned. POSITION REQUIREMENTS • Must be able to communicate effectively in English, both written and verbally. • Must be able to stand for extended periods. • Must be able to lift up to 20 lbs. • Ability to work independently and manage tasks without supervision. Please visit our careers page to see more job opportunities.

Located in the heart of downtown Boulder's natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience. St Julien Hotel & Spa is looking for an outgoing and service-oriented Guest Service Representative to join our Front Desk team! In this role, you will be responsible for providing excellent guest service to those checking in and out of the Hotel, and helping to ensure that our guests have an overall luxurious and memorable experience! Essential Job Functions: Understand the importance of and adhere to Four Star/Four Diamond/Preferred service standards. Be able to perform all duties required in PBX, Reservations, and Front Desk. Welcome guests to the Hotel and check them in, in a friendly yet efficient manner. Book Hotel reservations promptly and accurately. Enter data into computer system (including some minor accounting functions). Handle guest concerns and complaints and keep Manager/supervisor notified of relevant issues. Maintain an up-to date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions. Coordinate with Concierge and Valet staff to provide seamless guest service. Remain knowledgeable of current Hotel staff in order to correctly direct phone transfers. Complete a daily shift audit and balance all account settlements, charges, etc. to the property management system. Other duties as requested by supervisor. Qualifications: Previous customer service experience required. Luxury hospitality experience strongly preferred. Must be able to stand for several hours at a time and have excellent verbal/written communication skills, general computer knowledge, and should be proficient using MS Office products. Ideal candidate is someone who can balance working at a quick, steady pace while always maintaining a warm and guest-focused demeanor. Flexible availability is required. Interested candidates must be able to work weekends and holidays. Perks & Benefits: Medical, dental, and vision insurance options* Paid time off (PTO)* Paid holidays (including associate's birthday)* Paid sick leave Aflac supplemental insurance options 401(k) with Company match RTD EcoPass 50% employee discount in Spa and restaurant Discounted associate room rate * Requires Full Time employment status Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements FULL TIME POSITIONS AVAILABLE APPLICATION DEADLINE: 11/30/2025 As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.

Guest Services / Front Desk Representative Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest's requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines Complete all tasks described on the relevant shift check list during shift Have knowledge of fire alarm system and Emergency/evacuation procedures Check the credit of guest accounts daily and follow up if action is required Have knowledge of surrounding area Be responsible for security of guests, fellow employees, and hotel assets Keep cash drawer secure and in balance throughout the shift Communicate with housekeeping department in order to ensure an ample supply of clean rooms Sell and up-sell rooms to walk-ins and phone reservations Have general knowledge of housekeeping, bed making, vacuuming, etc. Strive for the consistent goal of 100% occupancy and 100% guest satisfaction Have professional telephone & communication skills Have patience and understanding for every person encountered Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, by telephone and in person. Able to work a flexible schedule Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment. Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to handle and work well under pressure Have finger dexterity for operating equipment such as computers Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions Must speak in a clear, understandable voice, hear at a basic level, and understand English NOTE: This position is eligible for incentives based on the overall performance of the hired individuals achievement of established goals. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.