Night auditor jobs in Fresno, CA

Job Description A Night Auditor must have a positive and professional personality with a desire to deliver outstanding customer service to our guests to make the guest experience memorable. Provide accurate and timely financial information on the hotel's operational performance for the day by auditing activities, reconciling accounts and processing payments properly. Oversees front office operations during the overnight shift normally 11PM to 7AM shift. Duties and Responsibilities: − Able to work a flexible schedule and adhere to start times. − Wear proper attire and a nametag while on shift. Keep personal appearance professional. − Complete all required company and brand-specific training and/or certifications in a timely manner. − Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule. − Ability to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner. − Anticipate and address guests' service needs. Respond to guest requests and inquiries promptly and in a professional manner. Attend to any guest complaints and take service recovery measures if required. − Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and Pass It On logs to stay current on all changes, new procedures and events. − Perform accurate check-ins & check-outs as well as other necessary Property Management System functions. − Answer the telephone in a timely and professional manner. − Make reservations over the phone using proper sales techniques. − Efficiently handle all payments received and the cash drawer is kept balanced. − Follow and complete the appropriate shift checklist. − Responsible for maintaining and recording accurate documentation regarding registration, changes, charges, customer service logs and maintenance issues. − Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. − Run end-of-day process in property management software (PMS). − Able to understand principles of auditing, balancing, and processing. − Ensure all hotel keys are distributed to the appropriate parties and guest privacy is maintained. − Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures. Physical, Mental and Environmental Demands: − Must be able to push and pull up to 50 lbs. and carry up to 20 lbs. − Be able to bend, reach, kneel, pivot and grip items while working at assigned desk area. − Must have the manual dexterity and coordination to operate all office equipment. − Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions. Skills, Educational Background, Experience and Basic Expectations: − High School Diploma or GED required. − Experience handling cash, accounting procedures, and general administrative tasks. − Excellent communication, customer service and time management skills. − Able to organize, plan ahead and manage workload. − A team player, yet able to work independently. − Excellent computer skills, specifically Microsoft Office and use of the internet.

←Back to all jobs at RESIDENCE INN BY MARRIOTT CLOVIS FRESNO AIRPORT Relief Night Auditor This position will work both night audit and front desk. Preference given to those with prior Marriott experience. Summary Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume position of Person in Charge (PIC) during the overnight shift. Job Duties Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges. Transfers charges and deposits to master accounts. Closes necessary accounts at month end. Prepares final reports of all daily revenue summaries. Posts all room and tax revenues and late charges, including No-Shows. Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties) Changes system date. Follows all company policies and procedures as outlined in Policy Manual. Responsible for Life Safety Procedures and equipment Participates (at some properties) in Manager on Duty schedule. Additional duties may be added at any time at the discretion of management. Consistently models the behavior of a "Baywood Ambassador"™ who: Maintains a professional image, including grooming, verbiage, and body language, at all times. Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact. Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction. Fosters teamwork by offering assistance to others, as needed. Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department. Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures. Recommends other Baywood properties to our guests, when appropriate. Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ year's related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels™ standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Please visit our careers page to see more job opportunities.

About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. *************************************** Primary mission: Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs. SCOPE OF WORK + TEAM * Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors * Supports the front office team, sales team and guest experience RESPONSIBILITIES * Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. * Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. * Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. * Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. * Maintain guest history files. * Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. * File registration cards and vouchers by room number. * Assist and process overbooked or "walked" guests. * Assist and provide room change accommodations. * Document all guest requests, complaints, or problems. * Resolve guest complaints to ensure guest satisfaction. * Maintain organized and clean work area with necessary supplies. * Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. * Communicate with prior shift's Front Desk Agent to review all follow-up items. * Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. * Process end of day reports. Qualifications EXPERIENCE: * Prior Experience: * 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work. * IT Expertise: * Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. * Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously. * Education: * High School diploma or GED required; college degree preferred. * Subject Expertise: * Must be able to sustain composure, remain calm and possess a positive attitude. * Must be energetic and outgoing. * Must be service oriented with excellent customer service skills. * Must be able to follow directions with focus to detail, speed, and accuracy. * Must be a team player with the ability to work under minimal supervision. * Must be able to multi-task in a fast-paced work environment. * Must possess excellent interpersonal and organizational skills. * Must have basic knowledge of arithmetic. * Must have the ability to input data and access information on the computer. * Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. * Must be able to read, write and understand the English language. * Must be able to exercise confidentiality and discretion. * Must be able to effectively communicate. OTHER EXPECTATIONS: * Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. * Demonstrate a working knowledge of all company safety and security procedures. * Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. * Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits * Competitive Base Salary * PTO * Medical, Dental, Vision, Life, Pet Insurance * 401K * Costco Membership * Bereavement Leave * Management Contract Referral Program * Education Assistance Additional Per Position * Employee Rates at all of Springboard Hospitality's 35+ Hotels * Monthly Cell Phone Stipend * Dry Cleaning Services * Hotel Level Executive Bonus Program * Retention Bonuses * Lead Share Program * Associate of the Month/Quarter & Company-wide Associate of the Year Programs * Associate Referral Bonus Program Springboard Hospitality Core Values: * CONNECTED. We are plugged into people, technology and the cutting edge of culture. * INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. * COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. * PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. * DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Job Title: Remote Guest Services Representative Hourly Pay: $21 - $27/hour We are seeking a dedicated Guest Services Representative to provide exceptional customer service and support to guests during their stay. You will manage guest check-ins, resolve inquiries, and ensure an outstanding experience from start to finish. If you have a passion for customer service and enjoy working in a dynamic environment, apply today! Job Responsibilities: Greet guests warmly and assist with check-in/check-out Answer inquiries about hotel amenities, services, and local attractions Handle guest requests, including bookings, wake-up calls, and special accommodations Resolve guest complaints and concerns professionally, ensuring satisfaction Process reservations, cancellations, and changes to bookings accurately Maintain up-to-date guest records with confidentiality Coordinate with housekeeping, maintenance, and other departments Respond to phone calls and emails promptly, providing accurate information Maintain a clean and organized front desk area Qualifications: High school diploma or equivalent required 1-2 years of customer service experience, preferably in hospitality Strong communication and problem-solving skills Ability to handle guest complaints effectively Ability to manage multiple tasks in a fast-paced environment Experience with reservation systems and Microsoft Office is a plus Flexible availability, including nights, weekends, and holidays Perks & Benefits: Competitive hourly pay: $21 - $27 Health, dental, and vision insurance coverage Paid time off and holiday pay Employee discounts on accommodations and services Training and career development opportunities Positive, collaborative workplace culture

Front Desk Agent - Be the Star of Our Guest Experience! Are you passionate about delivering exceptional customer service and making guests feel truly welcome? Join our team as a Front Desk Agent, where you'll be the first smiling face guests see and the key to creating a seamless, memorable stay. As a vital member of our hospitality team, you'll manage guest interactions with professionalism and warmth while ensuring the front desk operates smoothly and efficiently.

Job Details Entry Fresno, CA Full Time $16.50 - $20.00 Hourly Day Admin - ClericalDescription Who We Are Innovative Integrated Health (IIH) is a mission-driven healthcare organization dedicated to helping frail, underserved, and multiethnic seniors live safely and independently at home with dignity. Through the Program of All-Inclusive Care for the Elderly (PACE) model of care, we deliver high-quality, personalized healthcare and supportive services that improve quality of life across the communities we serve. At IIH, our work is rooted in compassion, cultural understanding, and deep respect for those in our care. Team members play a vital role in supporting seniors throughout Central and Southern California-delivering care that's not only clinically excellent, but also personal, coordinated, and community-based. When you join IIH, you become part of a team committed to making a real difference in the lives of older adults-every single day. Job Summary The Guest Services Representative will have the ability to exercise excellent judgment and high confidentiality in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Guest Services Representative will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure, in a highly visible role, at times to handle a wide variety of activities and confidential matters with discretion. Benefits 401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Referral program Retirement plan Vision insurance Essential Job Functions Duties include, but are not limited to: Strong communication, process, and project management skills; and must be able to effectively collaborate and influence all levels of management. Ability to work across organizational boundaries, bringing together people with diverse perspectives and experiences to identify tactical issues and emerging areas of concern to find solutions. Demonstrate a strong passion for and a strong record of delivering high-quality results, and a desire to be part of a strong and supportive team Provide sound guidance to management on process (including technical) issues Demonstrate highly professional demeanor; meet the highest standards of integrity Highly collaborative with demonstrated ability to work in a global setting across a variety of cultures and styles Ensure the daily activities and administrative functions of the front desk are completed in a sensitive, highly visible and dynamic environment, requiring management of multiple and rapidly changing priorities. Ability to pass PACE marketing exam within the first 60 days of employment. Maintaining knowledge and utilization of the current versions and future releases of application software and the documentation system. Identify and recommend processes to improve optimal guest services. Guest service representatives are expected to: Express information to individuals or groups effectively and accurately. Take into account the audience and nature of the information (for example, technical, sensitive, controversial), uphold HIPAA regulations at all times. Make clear and convincing oral presentations. Listen to others, attend to nonverbal cues, and responds appropriately. Proper phone etiquette, greeting of participants and visitors, and monitor the flow of reception area. Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members Attend and participate in staff meetings, in-services, projects, and committees as assigned. Adhere to and support the center's practices, procedures, and policies including assigned break times and attendance. Accept assigned duties in a cooperative manner; and perform all other related duties as assigned. Be flexible in schedule of hours worked. May require use of personal vehicle Knowledge, Skills and Abilities Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook). Knowledge of general office procedures, equipment and filing systems. Ability to communicate effectively, both orally and in writing. Ability to quickly learn department policies, procedures, goals, and services. Skill: Attention to detail and accuracy. Ability to change priorities regularly. Qualifications Working Conditions and Physical Demands The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to access all areas of the center throughout the workday. Ability to lift a minimum of 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance from another employee when attempting to lift or transfer objects over 50 pounds. Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling. Ability to communicate verbally with an excellent comprehension of the English language. Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment. Core Values CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants. COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care. CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow. COMMUNITY that fosters connection, belonging, and support for participants and their families. COMMITMENT to quality improvement, innovation, and delivering healthier outcomes. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! Benefits On-Demand Pay Medical, Dental and Vision insurance (full time employees only) Employee perks and discount program Free Black Card Membership 401(K) Plan Savings plan Pay Rate $16.50 per hour As the Front Desk Associate you will: Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.). Requirements What you bring to the table: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Ability to lift up to 50 pounds Ability to walk and stand for prolonged periods of time Ability to continuously talk in person or on the phone during shift Will occasionally encounter cleaning chemicals during shift This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws. Salary Description $16.50 per hour

Job Description Valley Fitness Corporate in Fresno, CA is seeking a welcoming Front Desk team member to join our vibrant fitness center. Our team prides itself on creating a warm and inviting atmosphere for all members and guests. As a Front Desk staff, you will be the first point of contact, offering exceptional customer service and support to ensure a seamless experience for everyone who walks through our doors. We are looking for an enthusiastic individual who thrives in a fast-paced environment and enjoys interacting with people. Your role will involve greeting members, assisting with inquiries, and helping to maintain the smooth operation of our facility. Join us at Valley Fitness and be part of a supportive team dedicated to promoting health and wellness. Compensation: $16 hourly Responsibilities: Greet and welcome members and guests upon arrival to create a positive first impression Answer phone calls and respond to inquiries or direct calls to the appropriate person Maintain cleanliness and organization of the front desk area to uphold professional standards Check-in members and verify membership cards to ensure access control Assist in resolving customer complaints or issues in a timely and courteous manner Qualifications: 1-2 years of experience in customer service or administrative role Proficiency in basic computer skills (to be determined by an assessment) Familiarity with managing customer databases Strong customer service experience US work authorization About Company At Valley Fitness, we're not just a gym; we're a thriving community dedicated to helping you achieve your fitness goals. Our clean and friendly environment is the perfect space for everyone, from the seasoned fitness enthusiast to the weekend warrior. It doesn't matter where you are on your fitness journey - we have the equipment, trainers, and vibrant atmosphere that will inspire and motivate you every step of the way. Our Mission: “To build a company that provides a clean, friendly, and positive environment that energizes our members to reach their goals and open their minds to new possibilities.” What We Offer Competitive salary and performance-based bonus Comprehensive benefits including health, dental, vision, 401(k), and PTO Opportunities for professional growth and development Supportive and team-oriented culture A chance to contribute meaningfully to the financial strength and success of the company.

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values. The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage. We are seeking a Front Desk Agent to join our rapidly growing team. The Opportunity: As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner. As the Front Desk Agent, you will continue to provide exceptional customer service. We constantly strive to provide the best USC experience , and we hope that you can help us continue to exceed our guests' expectations. The Accountabilities: Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests' identification, credit, and payment for stay. Assign room keys, assist guests, complete registration cards, and provides other assistance as needed. Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel. Accommodate special requests whenever possible. Review accounts and charges with guests during the checkout process. Assist in pre-registration and blocking of rooms for reservations. Take same day and future reservations when necessary. Know cancellation procedures. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Work closely with the housekeeping department, and coordinate room status updates by notifying the department of all check outs, late checkouts, early check-ins, special requests, and day use rooms. Coordinate requests for maintenance and repair and maintain guests' room key storage. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges). Answer inquiries pertaining to hotel services and amenities, area dining, entertainment, and travel directions. Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility. Use proper telephone etiquette. Take messages and ensure their prompt delivery. Use proper mail, package, and message handling procedures. Read and initial the daily pass-on log and bulletin board. Knowledgeable of daily activities and meetings in the hotel. Handle all in-house calls and communicate guest comments, complaints, and requests to the appropriate and managers. Arrange tours, taxis, or other transportation, or restaurant reservations for guests upon request. Report any unusual occurrences or requests to the assistant manager or manager on duty. Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: Minimum Education: High school or equivalent. Minimum Experience: 1 year. Combined experience/education as substitute for minimum education. Minimum Field of Expertise: Customer service. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. What We Prefer: Preferred Education: Bachelor's Degree. Preferred Experience: 2 years of experience in Hospitality and/or Hotel customer service. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE , and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit ***************************************** This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate for this position is $28.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. Minimum Education: High school or equivalent. Minimum Experience: 1 year, combined experience/education as substitute for minimum education. Minimum Field of Expertise: Customer service. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Job Description The Hotel Front Desk Agent is a key part of the overall success of the Wyndham Hotel. Often the guest representative is the first and the last person a guest comes in contact with. We are looking for an enthusiastic self- driven individual that possesses a strong ability to pay attention to detail. The successful candidate should be able to work well with others in a team environment, while demonstrating an ability to work unsupervised. We are proud of our strong reputation of excellent customer service, and this guides us with everything we do. Duties & Responsibilities Maintain complete knowledge of and comply with all departmental procedures and standards. Greet guests with a welcoming smile and friendly demeanor. Perform all guest check in and checkout procedures. Obtain and confirm guest information, assign rooms activate and distribute keys. Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive business guest relations at all times Resolve guest complaints calmly and effectively. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Communicate with other shifts and departments regarding issues arising from the day to day operations. Meet with supervisor to review daily assignments and urgent matters. Maintain complete knowledge at all times of: a) All hotel features/services, hours of operation. b) All room types, numbers, layout, and location. c) All room rates, special packages, and promotions. d) Daily house count and expected arrivals/departures. e) Room availability status for any given day. f) Scheduled daily group activities/meetings/events/depositions. Set up work station with necessary supplies. Answer departmental telephone within 3 rings, using correct greeting and telephone etiquette. Process all guest check ins and check outs. Obtain proper identification for tax exempt guests and attach form to registration card. Set up accurate accounts for each guest checking in according to their requirements. direct billing /credit card authorization for RT or ALL charges. Balance out inventory for overbooked reservations on the PMS system. Take record, and relay messages accurately, completely and legibly. Monitor, send, and distribute guest faxes. Routing on various Method of payment reservations for OTA virtual cards. Retrieve and research V payment on OTA extranets Verify reservation commissions for online extranets Block group rooms and tours in computer and follow through on designated requirements. Adhere to all cashiering procedures Assist in other front desk areas as assigned Balance all receipts and End of the day paperwork. Document pertinent information in the log book Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges. Pre-register designated guests and prepare key packets. Generate, print and distribute daily and weekly reports. Resolve discrepancies on the room status report with housekeeping. Pull the bucket thoroughly from the due -out dashboard report. Resolve any late charges/ research over charges of guest folios and resolve disputes. Conduct large group/convention Check ins/outs Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. Qualifications: We are looking for an enthusiastic self driven person and team player who can follow orders and, take initiative and complete tasks before deadlines. Must be able to work in a high volume fast paced environment. Must have the ability to work under pressure. Minimum of 1 year as a Hotel Front Desk clerk experience (required). Follow directions thoroughly Must have strong Leadership skills Must have open availability (required) Must be able to work night shift/ morning shift (required) Must have a flexible schedule (required) Must be able to work weekends and or Holidays (required) Strong communication skills in English, both written and verbal essential Ability to work in a multi-tasking, very fast paced environment Demonstrates strong customer service skills Perform job functions with attention to detail, speed and accuracy. Prioritize work assignments and organize work area. Be a clear thinker, remaining calm and resolving problems using good judgment. Maintain confidentiality of guest information and pertinent hotel data. Provide legible communication and directions. Must be able to work with minimal supervision

Job DescriptionDescription: Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! Benefits On-Demand Pay Medical, Dental and Vision insurance (full time employees only) Employee perks and discount program Free Black Card Membership 401(K) Plan Savings plan Pay Rate $16.50 per hour As the Front Desk Associate you will: Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.). Requirements: What you bring to the table: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Ability to lift up to 50 pounds Ability to walk and stand for prolonged periods of time Ability to continuously talk in person or on the phone during shift Will occasionally encounter cleaning chemicals during shift This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.

Job Description Valley Fitness Corporate in Fresno, CA, is seeking a welcoming Front Desk team member to join our vibrant fitness center. Our team prides itself on creating a warm and inviting atmosphere for all members and guests. As a Front Desk staff, you will be the first point of contact, offering exceptional customer service and support to ensure a seamless experience for everyone who walks through our doors. We are looking for an enthusiastic individual who thrives in a fast-paced environment and enjoys interacting with people. Your role will involve greeting members, assisting with inquiries, and helping to maintain the smooth operation of our facility. Join us at Valley Fitness and be part of a supportive team dedicated to promoting health and wellness. Compensation: $16.50 hourly Responsibilities: Greet and welcome members and guests upon arrival to create a positive first impression Answer phone calls and respond to inquiries, or direct calls to the appropriate person Maintain the cleanliness and organization of the front desk area to uphold professional standards Check in members and verify membership cards to ensure access control Assist in resolving customer complaints or issues in a timely and courteous manner Qualifications: 1-2 years of experience in customer service or an administrative role Proficiency in basic computer skills (to be determined by an assessment) Familiarity with managing customer databases Strong customer service experience US work authorization About Company At Valley Fitness, we're not just a gym; we're a thriving community dedicated to helping you achieve your fitness goals. Our clean and friendly environment is the perfect space for everyone, from the seasoned fitness enthusiast to the weekend warrior. It doesn't matter where you are on your fitness journey - we have the equipment, trainers, and vibrant atmosphere that will inspire and motivate you every step of the way. Our Mission: “To build a company that provides a clean, friendly, and positive environment that energizes our members to reach their goals and open their minds to new possibilities.”

At Robbins Brothers, we are experts at helping guests create once-in-a-lifetime moments. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds. We aspire to be our guests' jeweler of choice, whether it is for the magic of an Role The Guest Experience Representative is an entry level multi-dimensional position where you can learn the foundations of retail operations and best practice in the jewelry sales industry. In this role your responsibilities span greeting and welcoming guests to accurately managing operational activities such as point of sale transactions. In addition, you will greet and check in guests, turnover to sales associates, manage service or repair requests, assist with special orders, work with product inventory, and communicate with guests via telephone and email. Over your tenure, you will have the opportunity to learn about the legendary Robbins Brothers sales process. At all times, you will adhere to the company's operational and security policies and procedures involved in operating a store. The Guest Experience Representative works closely with the General Manager, Floor Manager, Operations Manager/Coordinator in all aspects of the Retail Store function and is responsible for modeling, support and adherence to company policies, procedures, and values. Guest Services • Completes all required on-boarding and assigned training modules in the prescribed timeframe. • Greets guests with a pleasant and professional demeanor. • Promptly answers telephone calls according to established company guidelines. • Demonstrates professional communication skills and responds to guests without delay. • Interacts with guests in a caring and professional manner with verbal and written communication. • Replies promptly to guests questions and requests, works continuously to exceed their expectations. • Responds to guest's time sensitive needs, acknowledges sense of urgency, and meets deadlines. • Ensures all guests information is captured and entered into store systems. • Demonstrates superior guest service when delivering new purchases or repaired jewelry. • Provides quality care assurance to guests and acknowledges concerns. • Capable of recognizing additional buying behavior and demonstrates collaboration skills for guest turnover. Service Orientation • Greets guest, makes a positive impression, and builds rapport. • Utilizes active listening to determine guests needs, i.e., design and service, special orders, merchandise pick up. • Effectively coordinates design and service, repair requirements or special orders on behalf of guest, completes documentation and adheres to policies and procedures. • Addresses guests' concerns, utilizes effective problem-solving skills, and engages team members and managers for support at appropriate the time, adheres to store procedures. • Exhibits initiative to engage guests and demonstrates a service orientation when required by traffic in the store. • Determine guests' buying behavior, introduce Robbins Brothers promotions. • Collaborates and brainstorms with team members, knows when to transition guest to colleague. • Prioritizes tasks and manages time effectively to meet expectations, deadlines, and targets. • Practices all aspects of guest relationship management. • Assists guest experience manager with social medial responsibilities. Store Operations • Adheres to office opening and closing procedures as required by the company policy. • Inspects daily sales transactions and ensures accounts are balanced, addresses discrepancies. • Accurately enters the point of sale (POS) transaction into the system. • Ensures merchandise case counts are accurate by following the required company processes. • Accurately creates move orders and enters transactions into merchandise system. • Adheres to corporate directed merchandise price changes, ensure process and procedures are followed. • Examine daily jewelry repair logs and reconcile completed work. • Reconcile certificate of replacement value documents and ensure accuracy. • Reads and responds to all office emails in a timely and professional manner. • Adheres to shipping and receiving policies and demonstrates required procedures for the same. Store and Office Maintenance • Maintains merchandise display cases throughout the day. • Orders office supplies to maintain stock as required. • Stock the guest lounge as required. • Maintain store collateral supplies. Store Security • Adheres to company security policies and procedures for store operations. • Maintains continual awareness of security concerns when operating within the store. • Adheres to company policies and procedures for handling merchandise. • Complies with policies and procedures for opening and closing the store. Values • Demonstrates integrity in work practices by adhering to company policies and procedures, i.e., attendance, training, duties as assigned, corporate requests, etc. • Displays ability to share information and receive feedback in a business appropriate manner, manages conflict with open dialogue. • Acts in the best interest of the guests, team, and company. • Exhibits transparency and fairness in all transactions and interactions. • Takes responsibility for actions and decisions. • Utilizes best practice strategies to meet time sensitive activities and interactions. • Demonstrates Robbins Brothers Values. Job Specifics Job Type: Full-time Reports To: Guest Experience Manager, Operations Manager, or Office Coordinator Compensation: Hourly Benefits: • 401(k) • Medical, Dental and Vision insurance • Employee discount • Vacation Shift: • Day shift • Evening shift • Weekends Experience: • Customer service: 3 years (Recommended) • High-end sales: 3 years (Recommended) • CRM software: 3 years (Recommended) • Salesforce: 2 years (Preferred)

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year. Job Description: SUMMARY: Responsible for providing consistent, courteous service to all Hotel guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Performs excellent customer service at all time. * Maintains a working knowledge of the property, as well as special events on and near property, in order to advise guests of same, whenever possible. * Responds to guest requests, complaints or inquiries courteously and promptly. * Prepares and distributes management reports to Hotel Administration and the Finance Department. * Audits all guest records; verifies credit card approval. * Posts room and tax charges to guest accounts. * Distributes membership forms for rewards club cards. * Creates new rewards club accounts for guests. * Prints rewards club cards for guests with existing accounts. * Issues rewards for guests when appropriate level of play has been established. * Assists if needed with Central Reservations and Hotel Housekeeping. * Responsible for maintaining a consistent, regular attendance record. * Performs any reasonable request made by management. PERFORMANCE REQUIREMENTS: To perform this job successfully, an individual must be able to satisfactorily: * Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests. * Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures. * Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guest and co-workers at all times. * Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity. * Demonstrate a desire to succeed and willingness to help others succeed. * Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity. * Serve as contributing Team Members of CGRC enhancing operations in all its business endeavors. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Must pass department skills assessments and practicum. * Professional disposition is required. * Excellent reasoning and problem solving skills. * Strong interpersonal people skills. * Satisfactory time management. * Demonstrated sales and customer service skills. * Upscale hotel experience is highly preferred. * Remain courteous, professional and accurate under pressure and procedural constrains. * Able to work with little or no supervision while meeting high-performance standards. * Exhibits strong attention to detail, ensuring accuracy in financial audits, record-keeping, and guest transactions. EDUCATION and/or EXPERIENCE: * High School diploma or GED preferred. * College education in full or part, desired. * Previous hotel, hospitality, accounting, receptionist or similar work experience is highly desirable. SPECIAL QUALIFICATIONS: * Ability to effectively use current technologies and computer programs. * Ability to deescalate and resolve conflict. * Must be able to remain calm when responding quickly and appropriately to emergency situations. * Must possess the ability to attend to multiple items and details simultaneously and with accuracy. * Must possess the physical stamina to remain alert, attentive and engaged throughout the overnight shift. LANGUAGE SKILLS: * Ability to read, analyze, interpret and remember documents (i.e. safety rules, procedure manuals). * Ability to write routine reports and correspondence. * Ability to communicate clearly and professionally in English language is required. * Capacity to speak in variety of foreign languages preferred. (e.g. Spanish, French, Arabic or other) * Ability to learn and retain new information is required. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Use good professional judgement. Ability to deal with problems involving several concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to medium. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.

Job Details Piccadilly Inn - Fresno, CA $17.00 - $17.00 HourlyDescription About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. *************************************** Primary mission: Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs. SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or “walked” guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Qualifications EXPERIENCE: Prior Experience: 1+ Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented, and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously. Education: High School diploma or GED required; college degree preferred. Subject Expertise: Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast-paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

←Back to all jobs at RESIDENCE INN BY MARRIOTT CLOVIS FRESNO AIRPORT Front Desk Agent-Marriott Branded Hotel Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in a courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Baywood properties to our guests, when appropriate Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Skills/Qualifications Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely Please visit our careers page to see more job opportunities.

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year. Job Description: SUMMARY: Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Interacts effectively with the public and Team Members. Performs excellent customer service at all time. * Assists guests with the check-in process at the Hotel in a courteous and polite manner. * Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given. * Assists guests with checkout at the end of their stay in an efficient and timely manner. * Handles guest complaints or concerns in a polite, courteously and efficient manner. * Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, prize redemption on guest accounts and credit transactions accurately thus protecting the company's assets. * Works with the Bell Staff, Central Services and Housekeeping to ensure a high level of guest service. * Maintains working knowledge of the property, as well as special events on and near the property, in order to better serve the guests needs. * Assists if needed with Central Reservations. * Responsible for maintaining a consistent, regular attendance record. * Performs any reasonable request made by management. PERFORMANCE REQUIREMENTS: To perform this job successfully, an individual must be able to satisfactorily: * Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests. * Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures. * Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guest and co-workers at all times. * Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity. * Demonstrate a desire to succeed and willingness to help others succeed. * Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity. * Serve as contributing Team Members of CGRC enhancing operations in all its business endeavors. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Must pass department skills assessments and practicum. * Professional disposition is required. * Luxury Hotel Experience is highly desired. * Excellent reasoning and problem solving skills desired. * Strong interpersonal people skills. * Satisfactory time management. * Demonstrated sales and customer service skills. * Ability work calmly in a high paste environment under procedural constrains. EDUCATION and/or EXPERIENCE: * High School diploma or GED preferred. * College education in full or part, desired. * Previous hotel, hospitality, or receptionist working experience is highly desirable. SPECIAL QUALIFICATIONS: * Ability to handle current technologies and computer programs. * Ability to handle high pressure situations. * Must be capable of remaining calm when responding quickly and appropriately to emergency situations. * Must possess the ability to attend to multiple items and details simultaneously and with accuracy. LANGUAGE SKILLS: * Ability to read, analyze, interpret and remember documents (i.e. safety rules, procedure manuals). * Ability to write routine reports and correspondence. * Ability to communicate clearly and professionally in English language is required. * Capacity to speak in variety of foreign languages preferred. (e.g. Spanish, French, Arabic or other) * Ability to learn and retain new information is required. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Use good professional judgement. Ability to deal with problems involving several concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to balance, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The noise level in the work environment is quiet to medium. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.

Part-time Description Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! Benefits On-Demand Pay Medical, Dental and Vision insurance (full time employees only) Employee perks and discount program Free Black Card Membership 401(K) Plan Savings plan Pay Rate $16.50 per hour As the Front Desk Associate you will: Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.). Requirements What you bring to the table: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Ability to lift up to 50 pounds Ability to walk and stand for prolonged periods of time Ability to continuously talk in person or on the phone during shift Will occasionally encounter cleaning chemicals during shift This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws. Salary Description $16.50 Per Hour