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What is a night auditor/front desk and how to become one
The responsibility of a night auditor/front desk is to help guests with their all-night orders and equalize accounts from the day watch. You are expected to sign in guests entering at night, take care of guests' demands, and take bookings. As a night auditor/ front desk, you are to coordinate every account, take care of invoices, and prepare salaries. More importantly, you must give outstanding client service to guests. Together with these, you must ensure the efficiency of accounting activities. Also, you have to ensure that every EOD (end of the day) operation is done by other sectors or departments. You need to reply to phone calls and interact with customers to enable them to enjoy their stay and must be proficient in operating computer systems as well.
To qualify for this role, you must always give strong regard to details, accomplish several jobs at once, and be adept technologically. Furthermore, you need to have good communication, client service, and organizational skills. In addition to these, you must possess either a bachelor's degree or a master's degree, depending on the employer. You can get jobs with a high school diploma or GED. With all these requirements in place, you will earn an average of $26,956 annually or $12.96 hourly.
Avg. Salary $30,799
Avg. Salary $59,228
American Indian and Alaska Native 1.43%
Asian 9.64%
Black or African American 9.94%
Hispanic or Latino 18.61%
Unknown 6.74%
White 53.64%
Genderfemale 60.22%
male 39.78%
Age - 34American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 34Stress level is high
7.1 - high
Complexity level is intermediate
7 - challenging
Work life balance is excellent
6.4 - fair
Night auditor/front desk career paths
Key steps to become a night auditor/front desk
Explore night auditor/front desk education requirements
Start to develop specific night auditor/front desk skills
Skills Percentages Reservations 27.01% Customer Service 15.94% Front Desk Operations 8.39% Room Charges 5.02% Guest Service 4.83% Complete relevant night auditor/front desk training and internships
Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New night auditors/front desk learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a night auditor/front desk based on U.S. Bureau of Labor Statistics data and data from real night auditor/front desk resumes.Research night auditor/front desk duties and responsibilities
- Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
- Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
- Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
- Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
Prepare your night auditor/front desk resume
When your background is strong enough, you can start writing your night auditor/front desk resume.
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Choose from 10+ customizable night auditor/front desk resume templates
Build a professional night auditor/front desk resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your night auditor/front desk resume.
Apply for night auditor/front desk jobs
Now it's time to start searching for a night auditor/front desk job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first night auditor/front desk job
Russ Musik
Night Auditor/Front Desk, ZMC hotels
Within a few days I was doing overnights and was really happy that I made the switch in positions. I have been doing night audit since around late last year 2023 and work 5 days a week. I am the primary night audit here and it honestly feels great because I have had a rocky past and my boss was willing to look past that and give me a chance to be something more and have more responsibility. I ensure guest safety, check guests in and out along with booking reservations ECT.
If you are like me and you are a night owl and love the freedom of not having to interact with co workers or the "boss" because when you are night shift you are the boss I'd recommend the job to those type of people.
Kathy L
Night Auditor/Front Desk
"Devil's Den isn't named because of the hellacious fighting that occurred on the boulders; it received the name years before that particular battle. A giant black King snake lived in the boulder cluster and the children of the town named it Devil; the rocks were Devil's Den."
In my case, it was knowing the great battle that put Gettysburg on the map that got my foot in the door. After that it was convincing the hiring manager that I wouldn't fall asleep. I did that by saying I was a night owl and volunteered to take on any extra duties that would take me through the night.
For me, it was knowing the history of a tourist town that pushed me through and that would be my best advice to any person wanting a hotel job. Know your town. What restaurants are the best, is there a pharmacy open at 3 AM, where's the nearest grocery store, Wal*Mart, and or shopping center, is there a 24 hour Urgent Care versus the ER. If you're in a historic town, know the history!
It's a lot to learn for a 10.00 an hour job, but once you get the fact you've worked in a hotel on your resume, you'll shoot to front of the resume pile. That comes in handy when the lean times come and you need to pick up some extra dollars and work part time, or, you need the job to replace the one you lost due to downsizing.
Average night auditor/front desk salary
The average night auditor/front desk salary in the United States is $30,799 per year or $15 per hour. Night auditor/front desk salaries range between $24,000 and $38,000 per year.
What am I worth?
How do night auditors/front desk rate their job?
Night auditor/front desk reviews
Good work life balance, low stress and responsibility
Low pay, lack of progression
Graveyard Shifts! Staying up alnight is hard most nights that I had to work from midnight to 8am. And watching people suffer the most at that hour of the night morning.
Leaving aside all cons of living opposite to the rest of the world, working the night shift has also its pros: You avoid most of the Check Outs of that day and dealing with most of the guests, meaning (almost) no angry people asking for discounts because they couldn't reach the remote control. Also, no queues at the Front Desk. In some cases, working the nights could mean that there will be no bosses or supervisors around, and if you get along with they guys at the bar you might even get unlimited free coffee or sodas (and even snacks). Also: Breaks! You get to have a lot of breaks during the night shift, which you would only dream having during the day. Remember that new meme's website your friend told you about? Yes, you can watch the whole 293 pages in a quiet night during the low season. Lastly, as you are treated just like another Recepcionist, you also get your cut of all comissionable sales.
Lay overs: Everyone hates getting their flight cancelled or delayed, but no one hates it as much as the clerks of the hotels that receive the passengers of those flights. No more rest: You never get used to sleep while there's so much sun and so much noise and movement outside. You start feeling permanently tired. No amount of hours of sleep are enough to feel well rested. Earplugs and eyepatches become your new best friends No more social life: If you have no friends, then you're good. But if you do, then you will have to accept to sacrifice a lot of moments in your life. Depending on what part of the globe you live in, working the nights could mean no more going out for a drink with the guys, or no more dining with your wife or gf, or no more b-day parties, or no more going out to the theater. Bsically anything that is usually done during the evening, unless you stay in the same place long enough to get your days off on weekends, which is rare in hospitality. If you live in a country where you would have dinner at 6 or 7 p.m., then perhaps you're gonna have it a bit better. All alone, for everything: No bosses could mean you're all alone to make all decisions for any trouble that may arise, and theb take whole responsibility on it. Get ready to get woken up by your boss who would like to get more details.
Updated January 8, 2025
