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Become A Night Auditor/Front Desk

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Working As A Night Auditor/Front Desk

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $21,040

    Average Salary

What Does A Night Auditor/Front Desk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Night Auditor/Front Desk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Night Auditor/Front Desk Demographics

Gender

Female

59.3%

Male

39.0%

Unknown

1.7%
Ethnicity

White

62.1%

Hispanic or Latino

16.4%

Black or African American

10.9%

Asian

6.8%

Unknown

3.8%
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Languages Spoken

Spanish

55.6%

French

11.1%

German

3.6%

Tagalog

3.1%

Arabic

3.1%

Korean

2.7%

Russian

2.7%

Italian

2.7%

Portuguese

2.7%

Japanese

2.7%

Hindi

1.8%

Albanian

1.3%

Urdu

1.3%

Swahili

0.9%

Vietnamese

0.9%

Thai

0.9%

Filipino

0.9%

Hebrew

0.9%

Cheyenne

0.9%

Romanian

0.4%
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Night Auditor/Front Desk Education

Schools

University of Phoenix

22.9%

Ashford University

8.4%

Kaplan University

7.1%

Johnson & Wales University

5.2%

Strayer University

4.6%

American InterContinental University

4.4%

Temple University

4.1%

Liberty University

3.8%

University of North Texas

3.5%

Miami Dade College

3.5%

Grand Canyon University

3.5%

Southern New Hampshire University

3.3%

Columbus State Community College

3.3%

Michigan State University

3.3%

West Virginia University

3.3%

Florida State University

3.3%

Full Sail University

3.3%

Delgado Community College

3.3%

University of Alabama

3.0%

Valencia College

3.0%
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Majors

Business

27.5%

Accounting

11.3%

Health Care Administration

7.7%

Hospitality Management

6.9%

Psychology

5.3%

Criminal Justice

5.2%

General Studies

4.4%

Communication

3.5%

Nursing

3.4%

Medical Assisting Services

3.2%

Computer Science

2.7%

Management

2.7%

Education

2.6%

English

2.2%

Human Resources Management

2.0%

Nursing Assistants

2.0%

Graphic Design

2.0%

Liberal Arts

1.9%

History

1.9%

Information Technology

1.7%
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Degrees

Other

38.9%

Bachelors

28.6%

Associate

18.2%

Certificate

6.3%

Masters

5.0%

Diploma

2.2%

License

0.5%

Doctorate

0.4%
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Top Skills for A Night Auditor/Front Desk

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  1. Front Desk
  2. Guest Satisfaction
  3. Credit Card
You can check out examples of real life uses of top skills on resumes here:
  • Work as front desk clerk and security as needed with occasional light housekeeping or answering room requests for additional supplies.
  • Created and maintained a Hotel Review Summary Report analyzing our guest satisfaction versus our competitors.
  • Updated sales and revenue analysis reports and balanced monthly credit card reconciliation reports.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Experience in Front Desk as a full-time Night Auditor Experience in Housekeeping as a Room Attendant, Laundry Attendant and House-Person.

What is it like to work as a Night Auditor/Front Desk

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Night Auditor/Front Desk.. Show More

What do you like the most about working as Night Auditor/Front Desk?

Leaving aside all cons of living opposite to the rest of the world, working the night shift has also its pros: You avoid most of the Check Outs of that day and dealing with most of the guests, meaning (almost) no angry people asking for discounts because they couldn't reach the remote control. Also, no queues at the Front Desk. In some cases, working the nights could mean that there will be no bosses or supervisors around, and if you get along with they guys at the bar you might even get unlimited free coffee or sodas (and even snacks). Also: Breaks! You get to have a lot of breaks during the night shift, which you would only dream having during the day. Remember that new meme's website your friend told you about? Yes, you can watch the whole 293 pages in a quiet night during the low season. Lastly, as you are treated just like another Recepcionist, you also get your cut of all comissionable sales... Show More

What do you NOT like?

Lay overs: Everyone hates getting their flight cancelled or delayed, but no one hates it as much as the clerks of the hotels that receive the passengers of those flights.

No more rest: You never get used to sleep while there's so much sun and so much noise and movement outside. You start feeling permanently tired. No amount of hours of sleep are enough to feel well rested. Earplugs and eyepatches become your new best friends

No more social life: if you have no friends, then you're good. But if you do, then you will have to accept to sacrifice a lot of moments in your life. Depending on what part of the globe you live in, working the nights could mean no more going out for a drink with the guys, or no more dining with your wife or gf, or no more b-day parties, or no more going out to the theater. Bsically anything that is usually done during the evening, unless you stay in the same place long enough to get your days off on weekends, which is rare in hospitality.
If you live in a country where you would have dinner at 6 or 7 p.m., then perhaps you're gonna have it a bit better.

All alone, for everything: No bosses could mean you're all alone to make all decisions for any trouble that may arise, and theb take whole responsibility on it. Get ready to get woken up by your boss who would like to get more details... Show More

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