How to hire a night auditor/front desk

How to hire a night auditor/front desk, step by step

Here's a step-by-step night auditor/front desk hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a night auditor/front desk job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new night auditor/front desk
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your night auditor/front desk job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a night auditor/front desk for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

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   A night auditor/front desk's background is also an important factor in determining whether they'll be a good fit for the position. For example, night auditors/front desk from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of night auditors/front desk.

   Type of Night Auditor/Front Desk	Description	Hourly rate
   Night Auditor/Front Desk	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$11-18
   Guest Services Agent	Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information... Show more	$11-17
   Desk Clerk	The desk clerk or general office clerk is an employee who works with little supervision from the manager. The duties and responsibilities of desk clerks vary depending on the industry they belong to... Show more	$11-17

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Customer Service
   • Front Desk Operations
   • Room Charges
   • Guest Service
   • Guest Accounts
   • Guest Satisfaction
   • Telephone Calls
   • Credit Card Transactions
   • Computer System
   • Room Reservations
   • Guest Complaints
   • Room Availability
   • Hotel Guests

   Check all skills

   Responsibilities:

   • Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
   • Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
   • Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
   • Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
   • Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
   • Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

3. Make a budget

   Including a salary range in your night auditor/front desk job description is a great way to entice the best and brightest candidates. A night auditor/front desk salary can vary based on several factors:

   • Location. For example, night auditors/front desk' average salary in mississippi is 45% less than in washington.
   • Seniority. Entry-level night auditors/front desk earn 37% less than senior-level night auditors/front desk.
   • Certifications. A night auditor/front desk with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a night auditor/front desk's salary.

   Average night auditor/front desk salary

   $14.81hourly

   $30,799 yearly

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   Entry-level night auditor/front desk salary

   $24,000 yearly salary

   Updated January 21, 2026

4. Writing a night auditor/front desk job description

   A night auditor/front desk job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a night auditor/front desk job description:

   Night auditor/front desk job description example

   Title: Night Auditor
   
   Direct Report: Assistant General Manager/Guest Service Manager
   
   Responsible for: Running overnight duties at the Front Desk Liaises with: Guests, Housekeeping, Maintenance, Management
   
   Primary Objective of Position To verify that all guest accounts are correct and in balance, accurately collect and record all reports relating to the total sales of the day and perform the duties of a Guest Service Agent during the overnight shift.
   
   Major Areas of Accountability 1) Meets and exceeds the expectations of the guests by providing outstanding guest service. Participates in the prompt and courteous check in and checkout of guests. Provide gracious and efficient telephone service as it relates to general PBX calls. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotel's guests Responds to guests' requests promptly, efficiently, and courteously. Communicates effectively. Arranges fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Resolve conflicts and negotiate effectively Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers. Properly processes guest's mail, messages, packages, and wake up calls Provide concierge service - fluent knowledge of area, attractions, restaurants, special events, and guest amenities In oversold situations, make accommodations for “walked” guests Ensure wake up calls are delivered in a timely fashion Deliver express check-outs and newspapers as assigned or requested by guests. Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
   
   2) Increase sales volume and profitability Maximize revenue per available room using knowledge of rates, selling restrictions and strategies Maximize room occupancy utilizing agreed upon overbooking policy, out of order rooms and upgrades Maximize sales productivity by using proper sales techniques Promote food and beverage outlets within hotel. Maintaining and stocking Pantry/Suite Shop. Ensure all guests establish credit upon check in. Monitors guest accounts to ensure adherence to hotel credit limits by completing high balance report and verifies accuracy of registration information. Ensure all charges are correctly entered on the guest's bill, credit card control procedures are strictly adhered to, and accounts are balanced daily. Accurately close shift by getting appropriate approval signatures and authorization codes. Verifies and balances daily charges for all departments to guest folios, master accounts, and house accounts; makes corrections as necessary. Completes the nightly processing sequence to close the current day's sales. Transmits the credit cards nightly.
   
   3) Ensures the property consistently maintains a clean, hospitable and professional environment Adheres to Hotel's standards of operations. Ensuring compliance with licensing laws, health and safety and other statutory regulations. Maintains clean, safe and secure environment for guests and employees. Patrol the premises to maintain order, enforce regulations and ensure the observance of applicable laws. Ensure employee, front and all side entrances are secure and unobstructed. Maintain a clean, pleasant, and professional image to the guest Follows hotel's grooming and dress standards and wear the proper uniform at all times. Attends work on time as scheduled.
   
   4) General Job Performance Requirements Serve as Manager On Duty when required Employee is expected to work in other areas of the hotel when needed to assist operations and to perform job duties not necessarily contained in this job. Informs immediate supervisor promptly and fully of all problems or unusual matters of significance. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate. Working knowledge of Microsoft Excel and Word Advanced working knowledge of property management software systems Working knowledge of switchboard and telephone etiquette. Excellent communication, organizational and guest service skills required Able to stand for long periods of time At all times projects a favorable image of the Hotel to the public Performs other duties as assigned, requested, or deemed necessary by management.
   
   Job Type: Part-time
   
   Pay: $13.00 - $15.00 per hour
   
   Benefits:
   * Employee discount
   * Paid time off
   Schedule:
   * 10 hour shift
   * 8 hour shift
   * Holidays
   * Monday to Friday
   * Night shift
   * Weekend availability
   
   Education:
   * High school or equivalent (Preferred)
   
   Experience:
   * Hotel experience: 1 year (Preferred)
   
   Work Location: One location

   Copy this example

   

5. Post your job

   There are a few common ways to find night auditors/front desk for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your night auditor/front desk job on Zippia to find and recruit night auditor/front desk candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting night auditors/front desk requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new night auditor/front desk

   Once you've decided on a perfect night auditor/front desk candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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