Night auditor/front desk job description

Title: Night Auditor

Direct Report: Assistant General Manager/Guest Service Manager

Responsible for: Running overnight duties at the Front Desk Liaises with: Guests, Housekeeping, Maintenance, Management

Primary Objective of Position To verify that all guest accounts are correct and in balance, accurately collect and record all reports relating to the total sales of the day and perform the duties of a Guest Service Agent during the overnight shift.

Major Areas of Accountability 1) Meets and exceeds the expectations of the guests by providing outstanding guest service. Participates in the prompt and courteous check in and checkout of guests. Provide gracious and efficient telephone service as it relates to general PBX calls. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotel's guests Responds to guests' requests promptly, efficiently, and courteously. Communicates effectively. Arranges fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Resolve conflicts and negotiate effectively Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers. Properly processes guest's mail, messages, packages, and wake up calls Provide concierge service - fluent knowledge of area, attractions, restaurants, special events, and guest amenities In oversold situations, make accommodations for “walked” guests Ensure wake up calls are delivered in a timely fashion Deliver express check-outs and newspapers as assigned or requested by guests. Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.

2) Increase sales volume and profitability Maximize revenue per available room using knowledge of rates, selling restrictions and strategies Maximize room occupancy utilizing agreed upon overbooking policy, out of order rooms and upgrades Maximize sales productivity by using proper sales techniques Promote food and beverage outlets within hotel. Maintaining and stocking Pantry/Suite Shop. Ensure all guests establish credit upon check in. Monitors guest accounts to ensure adherence to hotel credit limits by completing high balance report and verifies accuracy of registration information. Ensure all charges are correctly entered on the guest's bill, credit card control procedures are strictly adhered to, and accounts are balanced daily. Accurately close shift by getting appropriate approval signatures and authorization codes. Verifies and balances daily charges for all departments to guest folios, master accounts, and house accounts; makes corrections as necessary. Completes the nightly processing sequence to close the current day's sales. Transmits the credit cards nightly.

3) Ensures the property consistently maintains a clean, hospitable and professional environment Adheres to Hotel's standards of operations. Ensuring compliance with licensing laws, health and safety and other statutory regulations. Maintains clean, safe and secure environment for guests and employees. Patrol the premises to maintain order, enforce regulations and ensure the observance of applicable laws. Ensure employee, front and all side entrances are secure and unobstructed. Maintain a clean, pleasant, and professional image to the guest Follows hotel's grooming and dress standards and wear the proper uniform at all times. Attends work on time as scheduled.

4) General Job Performance Requirements Serve as Manager On Duty when required Employee is expected to work in other areas of the hotel when needed to assist operations and to perform job duties not necessarily contained in this job. Informs immediate supervisor promptly and fully of all problems or unusual matters of significance. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate. Working knowledge of Microsoft Excel and Word Advanced working knowledge of property management software systems Working knowledge of switchboard and telephone etiquette. Excellent communication, organizational and guest service skills required Able to stand for long periods of time At all times projects a favorable image of the Hotel to the public Performs other duties as assigned, requested, or deemed necessary by management.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Benefits:
* Employee discount
* Paid time off
Schedule:
* 10 hour shift
* 8 hour shift
* Holidays
* Monday to Friday
* Night shift
* Weekend availability

Education:
* High school or equivalent (Preferred)

Experience:
* Hotel experience: 1 year (Preferred)

Work Location: One location

Front Desk Night Auditor (Part-time) - (FRO002964) New Hire Bonus Up to $750!

Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties!

If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.
What will I be doing?
The Night Audit position is leading all aspects of the auditing, posting and balancing of daily financial transactions to support the resort continuing effort to deliver outstanding guest service and financial profitability. You will be responsible for driving company success through performing the following activities to the highest standards:

Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence.
Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation
Reconciles all charges to the general ledger. Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business.
Generates housekeeping reports and prints folios departures.
Compiles daily revenue reports and files work accordingly.
Responsible for accurate management of cash funds and daily shift deposits.
Assist with Front Office duties and is the overnight guest service agent.
Calculates account balance at month-end and submits to accounting.
Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies.
Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner.
Assists with guest and owner needs and requests delivering outstanding hospitality at all times.
Assists with other departmental duties such as bell stand, answering phones, etc.
Reports any unresolved problems with owners and guests to management.
Maintains clean work area. Provides information on area attractions and resort amenities.
Types departments as needed and carries out other duties as assigned by management; responding to all guest requests to ensure client satisfaction; willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.
Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is needed to the successful performance of this position.

What are we looking for?
A team-first demeanor!
To fulfill this role successfully, you possess the following minimum qualifications and experience:

High School diploma/GED
1 year Auditing experience

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

Associate's Degree/College Degree
3-5 years of related experience
2+ years of Supervisory experience

What will it be like to be a Team Member.....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Primary Location: United States-California-South Lake TahoeWork Locations: Lake Tahoe Resort, a Hilton Vacation Club 901 Ski Run Boulevard 96150Job: Front OfficeOrganization: LTVR-Front Desk - 28000187Schedule: Part-time Shift: Night JobJob Type: StandardJob Level: Entry LevelTravel: NoJob Posting: Oct 13, 2022, 5:26:28 PM

Coordinates all hotel reservation activity for the property.


ESSENTIAL DUTIES & RESPONSIBILITIES

• Process all incoming and outgoing reservations.
• Maintain accurate records of room occupancy.
• Issue player's cards, comps and tickets to events.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Strong verbal and written communication skills.
• Must be able to operate office equipment and multi-line phones.
• Perform under pressure in an interruptive environment.
• High School Degree or GED equivalent preferred.
• Must be able to obtain a valid state gaming license.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to stand for long periods of time.
• Frequent pushing, pulling, bending and walking.

May be subject to smoking environment, moderate noise and bright light

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.