Night auditor/front desk vs guest service representative

The differences between night auditors/front desk and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor/front desk has an average salary of $30,799, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a night auditor/front desk include reservations, customer service and front desk operations. The most important skills for a guest service representative are reservations, guest service, and cleanliness.

Night auditor/front desk vs guest service representative overview

	Night Auditor/Front Desk	Guest Service Representative
Yearly salary	$30,799	$26,847
Hourly rate	$14.81	$12.91
Growth rate	-	-4%
Number of jobs	75,445	142,302
Job satisfaction	3	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 42%
Average age	37	40
Years of experience	-	12

What does a night auditor/front desk do?

A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.

What does a guest service representative do?

A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.

Night auditor/front desk vs guest service representative salary

Night auditors/front desk and guest service representatives have different pay scales, as shown below.

	Night Auditor/Front Desk	Guest Service Representative
Average salary	$30,799	$26,847
Salary range	Between $24,000 And $38,000	Between $20,000 And $34,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Seattle Seahawks
Best paying industry	-	Retail

Differences between night auditor/front desk and guest service representative education

There are a few differences between a night auditor/front desk and a guest service representative in terms of educational background:

	Night Auditor/Front Desk	Guest Service Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Night auditor/front desk vs guest service representative demographics

Here are the differences between night auditors/front desk' and guest service representatives' demographics:

	Night Auditor/Front Desk	Guest Service Representative
Average age	37	40
Gender ratio	Male, 39.8% Female, 60.2%	Male, 29.9% Female, 70.1%
Race ratio	Black or African American, 9.9% Unknown, 6.7% Hispanic or Latino, 18.6% Asian, 9.6% White, 53.6% American Indian and Alaska Native, 1.4%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	13%	7%

Differences between night auditor/front desk and guest service representative duties and responsibilities

Night auditor/front desk example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Night auditor/front desk vs guest service representative skills

Common night auditor/front desk skills

Reservations, 27%
Customer Service, 16%
Front Desk Operations, 8%
Room Charges, 5%
Guest Service, 5%
Guest Accounts, 3%

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

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Office and Administrative Industry
Night Auditor/Front Desk
Night Auditor/Front Desk vs Guest Service Representative

Updated January 8, 2025

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