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Night auditor/front desk skills for your resume and career

Updated January 8, 2025
4 min read
Night auditor/front desk example skills
Below we've compiled a list of the most critical night auditor/front desk skills. We ranked the top skills for night auditors/front desk based on the percentage of resumes they appeared on. For example, 27.0% of night auditor/front desk resumes contained reservations as a skill. Continue reading to find out what skills a night auditor/front desk needs to be successful in the workplace.

15 night auditor/front desk skills for your resume and career

1. Reservations

Here's how night auditors/front desk use reservations:
  • Check in/out guests, assisted with reservations, provided excellent customer service ensuring customer comfort and satisfaction.
  • Input faxed reservations into computer, documenting all faxed reservations ensuring credit/debit cards have been charged correctly.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how night auditors/front desk use customer service:
  • Handled substantial amounts of currency, customer service concierge tasks, assisted with housekeeping oversight and facility coordination for special events.
  • Oversee daily functions related to concierge duties including providing exceptional customer service and resolving customer issues to ensure repeat business.

3. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how night auditors/front desk use front desk operations:
  • Maintained night audit; supervised and managed front desk operations; also provided security when needed; provided hotel with new business
  • Front desk operations, answering phones, directing calls/staff, filing, mailing, running audit reports, reservations

4. Room Charges

Room charge is referred to as the retail price for the sale, possession, or rental of accommodation, before taxes. It is also known as accommodation fees.

Here's how night auditors/front desk use room charges:
  • Tracked room revenue, posted room charges and taxes to guest accounts, verified all room rates are correct.
  • Run a cash report and verified/balance cash registers, safe drop and room charges on cash and credit cards.

5. Guest Service

Here's how night auditors/front desk use guest service:
  • Performed guest service representative duties Followed up with guests to ensure satisfaction Balanced and audited accounts for accuracy.
  • Posted and balanced daily financial transactions, support to deliver guest services and financial profitability.

6. Guest Accounts

Here's how night auditors/front desk use guest accounts:
  • Monitored guest accounts for inconsistencies and refunded accordingly.
  • Researched and investigated corporate and guest accounts, met with them to determine needs, solicit feedback and addressed any issues.

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7. Guest Satisfaction

Here's how night auditors/front desk use guest satisfaction:
  • Resolved guest issues quickly, efficiently courteously and professionally per Marriott Standards and ensuring guest satisfaction.
  • Created and maintained a Hotel Review Summary Report analyzing our guest satisfaction versus our competitors.

8. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how night auditors/front desk use telephone calls:
  • Performed front desk duties such as checking guests in and out, taking messages, and answering and routing telephone calls.
  • Send and receive facsimiles, telephone calls, responded to guest needs, special requests, and complaints as needed.

9. Credit Card Transactions

Here's how night auditors/front desk use credit card transactions:
  • Maintained a house bank, made deposits, and accurately accounted for all cash, check, and credit card transactions.
  • Recorded revenue totals for cash, checks, and credit card transactions Generated automated accounting reports for the manager's review.

10. Computer System

Here's how night auditors/front desk use computer system:
  • Frequent IT troubleshooting required maintaining computer systems and network to ensure all technological resources are in proper working condition.
  • Utilized a national hotel mainframe computer system to conduct interlinking business with other hotels.

11. Room Reservations

Room reservation is beneficial for both the visitors and the hotel management. It increases the prospects of a better deal for reliable accommodation for a guest and facilitates more reliable guest experience administration for the hotel.

Here's how night auditors/front desk use room reservations:
  • Coordinated Banquet and Conference room reservations.
  • Help in booking room reservation, answering phone calls, taking messages for guests and notifying them about the same.

12. Guest Complaints

Here's how night auditors/front desk use guest complaints:
  • Resolved guest complaints and provided excellent customer service.
  • Handled all guest complaints timely and professional matter

13. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how night auditors/front desk use room availability:
  • Keep records of room availability and guests' accounts using computerized property management systems.
  • Monitored room availability throughout the day; ensured efficient utilization and booking.

14. Hotel Guests

Here's how night auditors/front desk use hotel guests:
  • Documented and Monitored Nightly Hotel Audit-Ensured Prompt Check-in for Hotel Guests-Documented Demographic Information for Hotel Guests
  • Provided customer service for hotel guests, and managed reservation and conference accommodations.

15. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how night auditors/front desk use hotel services:
  • Planned and assisted in organizing accommodation, catering and other hotel services.
  • Provide information about hotel services and local attractions.
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List of night auditor/front desk skills to add to your resume

Night auditor/front desk skills

The most important skills for a night auditor/front desk resume and required skills for a night auditor/front desk to have include:

  • Reservations
  • Customer Service
  • Front Desk Operations
  • Room Charges
  • Guest Service
  • Guest Accounts
  • Guest Satisfaction
  • Telephone Calls
  • Credit Card Transactions
  • Computer System
  • Room Reservations
  • Guest Complaints
  • Room Availability
  • Hotel Guests
  • Hotel Services
  • PBX
  • Night Audit
  • Financial Transactions
  • Guest Relations
  • Hotel Operations
  • Guest Rooms
  • Property Management Software
  • Check-Out Procedures
  • Credit Card
  • Room Rates
  • Guest Issues
  • Keep Management
  • Exceptional Guest
  • Excellent Guest
  • Account Postings
  • Financial Reports
  • Guest Reservations
  • Wake-Up Calls
  • Expense Transactions
  • Hotel Policies
  • Guest Registration
  • Guest Folios
  • Customer Complaints
  • Room Revenue
  • Credit Card Payments
  • Greeting Guests
  • Guest Check-Ins
  • Room Assignments
  • Guest Inquiries
  • Financial Performance
  • OnQ
  • Revenue Reports
  • Guest Transactions
  • Master Accounts
  • English Communication

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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