Night auditor jobs in Glendora, CA - 267 jobs

Overview: $16.90 / hour The Guest Service Agent provides a warm welcome while registering guests into the property and genuine farewell upon departure ensuring all guests are satisfied with their stay. Agents will inform guests of the package elements while ensuring front desk efficiency, sell park tickets, along with providing the very best guest service. Responsibilities: * Interacts with guests in a friendly, courteous, and professional manner; Registers guests, assign rooms, check-out guests, arrange for special requests; provide hotel and area information; answer phones; ensure that all operating procedures are being followed. * Dispenses and accounts for package tickets and discount coupons. Responsible for the Safe cash balance throughout shift while issuing cash to departments. * Accurately totals guest balances and collects payment. * Effectively resolves guest concerns and issues with use of minor compensation. * Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. * Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. * Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. * Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. * Uses proper mail, package, and message handling procedures. Qualifications: * High school diploma / GED required. * Valid Driver's License. * Prefer one year experience in a multi-faceted guest service environment. * Strong written and verbal communication skills required. * Ability to work nights, weekends and holiday periods to meet business needs. * Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.

What you will be doing Perform all daily audit functions for front office and each outlet of the hotel. Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion. Complete back-up of front office computer system and night audit program daily (if applicable). Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company's accounting and credit policies and procedures. Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given. Hourly Rate: $25.00

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At Hyatt House, we believe our guests select Hyatt House because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Front Office Manager. The Night Auditor at Hyatt House plays a pivotal role in our hospitality team, ensuring that our guests enjoy a seamless and hospitable stay during the night hours. This position is at the core of our hotel's nighttime operations, offering a unique blend of guest services and financial management tasks. Working closely with the Front Office Manager, the Night Auditor is responsible for welcoming guests, handling late check-ins and early check-outs, managing room reservations, and addressing any guest inquiries that arise overnight. Additionally, this role involves performing end-of-day accounting tasks, auditing the day's financial transactions, and preparing reports for management. The Night Auditor must possess strong communication skills, a welcoming and professional demeanor, and the ability to address guest issues with efficiency and discretion. This role demands a keen eye for detail, the capacity to multitask effectively in a quieter, yet dynamic nighttime environment, and a steadfast commitment to maintaining the highest standards of customer service. The Night Auditor must be well-versed in the hotel's services and policies, adept in using hotel reservation and management software systems, and skilled in executing accurate financial transactions. A genuine enthusiasm for hospitality, flexibility to work overnight shifts, including weekends and holidays, and the drive to consistently exceed guest expectations are essential for success in this position. In conclusion, the Night Auditor is a critical component of the Hyatt House' commitment to providing exceptional service around the clock. By managing nighttime reservations, addressing guest needs, and ensuring the accuracy of financial records, the Night Auditor significantly contributes to the overall guest experience, reinforcing Hyatt House reputation for outstanding hospitality. This role combines customer service excellence with financial responsibility, offering a challenging and fulfilling opportunity for individuals passionate about contributing to memorable guest stays. Essential Duties and Responsibilities (Other duties may be assigned): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Welcoming guests warmly upon arrival, checking them in, and offering assistance with any inquiries or concerns to elevate their experience. • Efficiently managing reservations, including bookings, changes, and cancellations, with a focus on detail and accuracy to facilitate a hassle-free experience for guests. • Addressing and resolving guest issues with compassion and promptness, ensuring that solutions align with Hyatt House' high standards of service excellence. • Staying informed about the hotel's facilities, services, and the surrounding area's attractions to offer guests insightful recommendations and information. • Keeping the lobby, front desk, and other public spaces neat and inviting. • Working in coordination with the housekeeping and maintenance teams to ensure any issues related to rooms or facilities are resolved quickly. • Processing all payment transactions with honesty and in strict adherence to Hyatt House' financial policies. • Supporting team objectives by completing related tasks as necessary, fostering a spirit of collaboration. Becoming a Night Auditor at Hyatt House means joining a vibrant team dedicated to creating exceptional experiences for our guests. We prize your dedication to service excellence and your role in making our guests' stays outstanding. Our culture is built on professional growth, teamwork, and a sense of community, offering you a path to develop your career in hospitality within an environment that values success and inclusivity. Qualifications Qualifications Requirements: • Proven ability to interact positively with guests from diverse socioeconomic, cultural, disability, and ethnic backgrounds. • Requires a High School Diploma or equivalent education. • At least one year of progressive experience in hospitality, particularly in guest services. • Must have a strong focus on guest satisfaction, coupled with excellent professional demeanor and presentation skills. • Possess a customer-centric attitude with refined professional presentation skills. • Key strengths should encompass high energy levels, a proactive attitude, strong communication abilities, a track record of providing outstanding customer service, and a talent for improving operational effectiveness. Knowledge and Skills: • Proficiency in multitasking is essential. • Minimum age requirement of 18 years. • Genuine passion for meeting the needs of others in a dynamic and fast-paced setting. Language Skills: • Proficiency in reading and understanding simple instructions, short correspondence, and memos. • Ability to compose basic correspondence. • Skill in effectively presenting information in one-on-one and small group settings with colleagues and management Mathematical Skills: • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: For those aspiring to the role of Night Auditor at Hyatt House, possessing robust reasoning skills is indispensable. As a Night Auditor, one is tasked with not only overseeing the hotel's financial activities during the night but also ensuring that guest service remains uncompromised during these hours. This position requires the ability to apply critical thinking and decision-making skills adeptly in a less bustling, yet equally demanding service environment. Night Auditors are responsible for accurately managing reservations, processing nightly reports, addressing any guest concerns that arise overnight, and upholding the high standards of guest experience that Hyatt House prides itself on. The capability to swiftly assess situations, resolve any nighttime issues efficiently, and liaise effectively with the hotel team to guarantee a seamless and enjoyable stay for guests is crucial. In the unique nighttime setting of Hyatt House, Night Auditors are pivotal in safeguarding the quality of the guest experience with their reasoning abilities. These skills become particularly vital when dealing with late check-ins or early check-outs, responding to guest inquiries during off-peak hours, and managing any unexpected challenges with a calm and professional approach. By leveraging strong reasoning skills, Night Auditors play a critical role in the seamless overnight operation of the hotel, enhancing guest satisfaction and contributing to the esteemed reputation of Hyatt House as a preferred accommodation choice. To conclude, the capacity for effective reasoning is a key attribute for Night Auditors, enabling them to excel in their roles, enrich the guest experience, and embody the excellence in service that Hyatt House is celebrated for. This skill set is essential for navigating the intricacies of overnight hospitality management, ensuring that each guest's stay is not only memorable but surpasses their expectations. Physical Demands: The role of a Night Auditor at Hyatt House carries with it a set of physical demands crucial for the successful execution of the job's responsibilities. These demands ensure the individual is capable of performing tasks to maintain the hotel's commitment to exceptional guest experiences, even during overnight hours. Reasonable accommodations may be available to enable individuals with disabilities to effectively meet these essential functions. In the capacity of a Night Auditor, one must be prepared to engage in various physical activities that support the role's primary functions. This includes checking guests in and out during the night, addressing any concerns or inquiries, and maintaining an accurate account of daily transactions. The position requires the ability to remain standing for extended periods, especially when managing the front desk activities and ensuring the lobby area is welcoming and organized. Night Auditors must also exhibit the physical capability to move around the property efficiently, assist guests with luggage as needed, operate essential computer and front desk systems, and sustain a professional presence during less predictable night hours. The key physical demands include stamina, agility, clear communication skills, and the flexibility to adapt to the unique challenges that may arise overnight. Physical Demands Continued: • Standing for long durations to oversee the front desk operations, assist guests with checkins and check-outs, and address any overnight needs or emergencies. • Navigating the hotel's front desk and lobby areas efficiently to maintain a high level of guest service and operational standards during the night. • Assisting with guests' luggage and other items, ensuring they are delivered safely to rooms or designated areas within the hotel. • Employing manual dexterity to manage computer systems, key cards, and other essential equipment to facilitate smooth overnight operations and guest satisfaction. • Clear and effective communication with guests, colleagues, and management to relay information, resolve nighttime issues, and uphold the hotel's service quality. • Exhibiting adaptability to meet diverse guest needs and situations uniquely presented during the night, offering personalized service to ensure a pleasant stay. • Keeping the front desk and adjacent areas clean, organized, and in line with the hotel's standards, even during overnight hours. • Working collaboratively with other hotel staff, including security, to guarantee a safe, enjoyable, and seamless experience for all guests. • Availability to work a flexible night schedule, including weekends and holidays, to align with the hotel's operational requirements and guest expectations. • Occasionally handling, lifting, or moving objects up to 30 lbs, which might include guests' luggage or operational materials necessary for nightly events or functions. Work Environment: As a Night Auditor at Hyatt House, you will step into a unique and engaging role that blends the attentive care of hospitality with the meticulousness of nightly hotel operations. Your position is critical in ensuring guests enjoy a seamless experience, covering everything from late check-ins to early check-outs, while also managing the essential behind-the-scenes financial auditing tasks. By working through the night, you play a key role in upholding the hotel's commitment to excellence, ensuring guests feel both valued and cared for, even in the quietest hours. Collaborating with a team of hospitality experts, your dedication to precision and superior service will significantly enhance the tranquil nighttime ambiance and overall guest satisfaction. • The work setting for a Night Auditor revolves around the front desk and the quieter, nocturnal aspects of the hotel, where you become a crucial point of contact for guests during the night. This role situates you at the core of hotel operations after dark, presenting a rare chance to engage with guests, oversee the transition from one day to the next, and ensure all financial transactions are accurately recorded and reconciled. It's an environment where attention to detail, a proactive approach to communication, and a genuine commitment to guest comfort are vital, empowering you to leave a lasting, positive impression on guests' experiences at Hyatt House. This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Job Description Friday & Saturday Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Computes, records, and verifies numerical data for use in maintaining accounting records by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Keeps accurate accounts of cash, checks and credit transactions • Handles confidential information, including guest records, with a high degree of integrity • Makes daily deposits (as applicable) • Verifies room charges and rates; verifies register has appropriate starting cash • Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report • Submits reports to corporate office as appropriate • Monitors room availability • Blocks rooms and handles guest requests • Performs and documents security walks on a regular basis • Has a thorough knowledge of emergency procedures and implementation of procedures • Prepares continental breakfast on time; replenishes breakfast items as needed • Performs duties of a Guest Service Agent, including laundry functions as directed • May be required to make management decisions in manager's absence • All other duties as assigned What we are looking for: 6 months - 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience. All other duties as assigned.

Our Hampton Inn & Suites Buena Park is currently seeking experienced Night Auditors . As a rockstar in the Front Office you will help us craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company! Position Responsibilities : Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay Balance & account for all daily cash and charge transactions Review & analyze all adjustments Post room, tax and miscellaneous charges to guest folios Ensure all guest charges have been balances from the various outlets and applied to the correct guest ledgers Inform general manager of control issues Follow audit binder and checklist required for duties and timelines Ability to multi-task and prioritize Flexibility- must anticipate regularly scheduled weekend and evening hours Set high standards of performance for self and others; assumes responsibility and accountability for successful completion of assignments or tasks Education and Experience : High school diploma or GED; 1+ years of experience in Hotel guest services and/or front desk, receptionist; OR 2-year degree or more from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major Our Perks & Benefits: Competitive Compensation We offer a highly competitive salary that reflects your skills and experience. Health Coverage Medical, Dental, and Vision insurance Ancillary Benefits to support your well-being 401(k) with company contribution Work-Life Balance Paid Time Off (PTO) (based on FT or PT status) Paid Sick Leave to take care of yourself when needed (based on FT or PT status) Career Growth & Support On-the-job training and mentorship Clear pathways for advancement within the company Extra Perks Associate Referral Program - get rewarded for bringing in top talent Hotel Discounts - enjoy the exclusive rates at our properties Daily Pay - Access to your pay when you want it! #HCareers ABOUT US 24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible-for our investors, our partners, our associates and our guests. We operate in a sweet spot-large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you-day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment. Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice. For more information on Twenty Four Seven Hotels, visit ****************** Instagram: @247hotels Facebook: @247hotels Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws Notice to California applicants: The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process. Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants. Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing ************.

Job Description AT Towne Place Suites Loma Linda, every team member plays a vital role in our mission to Soar to Success. As a Night Auditor, you are the guest's first impression and will provide the key to a smooth overnight operation - the Ground Control of our hospitality experience - ensuring every arrival and departure is smooth, memorable, and consistent with our Wings of Excellence standards. Night Auditors serve as the first point of contact for guests and play a vital role in ensuring the smooth overnight operation of the hotel, handling guest accounts, and providing exceptional guest services during nighttime hours. This position upholds the Hotels' commitment to hospitality excellence by delivering professional, friendly, and efficient service that embodies our brand values of ownership, accountability, and guest-first culture. Key Responsibilities Include:Guest Experience Greet all guests with warmth and professionalism upon arrival and departure. Perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and Sagemont Hotels standards. Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion. Promote hotel amenities, local attractions, and Sagemont programs to enhance the guest experience. Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager. Reservations & Financial Transactions Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS). Assist with same-day reservations, group check-ins, and modifications as needed. Perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions. Balance daily revenue reports, including cash, credit, and other payment methods. Prepare and distribute detailed reports for management review. Ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours Communication & Coordination Maintain clear communication with hotel departments via hotel channels. Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotels SOP. Respond promptly to calls, emails, and internal messages using approved communication systems. Compliance & Brand Standards Adhere to all Hotels policies, brand training, and safety procedures. Maintain a clean, organized, and professional front desk workspace at all times. Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies. Work Environment & Schedule This position requires flexible availability, including weekends and holidays. This position works as one part of the Hotel team and shares in our culture. Uniform and appearance standards must be maintained at all times per the Hotels policy. Qualifications High school diploma or equivalent required; college coursework in hospitality preferred. Minimum 1 year of front desk or night auditor experience (hotel experience strongly preferred). Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment while maintaining composure and professionalism. Sound Interesting? Apply today!

Record, process, and analyze the days closing figures. Complete all required reports and ensure that the days credit transactions are all in balance. Attend to guests needs, including but not limited to, registration, checkout, cashiering, and making guest wake up calls. ESSENTIAL RESPONSIBILITIES Acts as the MOD during the night-time hours. Greets and welcomes guests upon arrival. Performs guest registration and check out procedures. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests. Accurately handle cash transactions and balance a cash drawer to the given amount. Acknowledge rewards members and returning guests. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Handle all guest inquiries and requests courteously and professionally. Perform all audit procedures daily as set forth by the hotel and company. Complete Daily Report, Comp Reports including F&B as well as Rooms, Pace Reports, and any other reporting that is assigned. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the AM Shift and reset days business. Maintain all nightly reports to inform day hotel management of overnight activities/incidents. Act as PBX operator during the audit shift. Transmits and receives messages using equipment such as telephone, fax, and switchboard. Ensure all wake up calls are made in a timely fashion, properly using guest names. Ability to assist/direct hotel guests and/or emergency personnel in case of an emergency. Post charges such as room, food, liquor, or telephone by hand or machine. Make restaurant, transportation, or entertainment reservations for guests. Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment. Attend all scheduled training, departmental and hotel meetings. Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles. Practice safe work habits and ensure safe work practices to avoid injury to self and others. Ensure all privacy and security protocols are followed as well as departmental and company procedures. Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions. Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions. Maintain lobby cleanliness and organization. Assist in booking reservations. Assist with handling mail, packages, facsimiles, and guest items. All other duties assigned by manager or supervisor. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect supervisors. PHYSICAL DEMANDS Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to four (4) hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write, and understand the primary language used in the workplace. Requires good communication skills, verbal, written and electronic. Considerable knowledge of complex mathematical calculations and computer programs. Must have excellent leadership capability and customer relations skills. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computer skills. Must possess basic computational ability. Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS. Self-driven and able to work independently. Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail. EDUCATION High school or equivalent education required. EXPERIENCE Experience in the hospitality industry preferred. Experience in a front desk or customer service role preferred. Accounting experience preferred. LICENSES OR CERTIFICATIONS N/A GROOMING All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy. ATTENDANCE Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Job Description Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Compensation: $19.00 per hour Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Compensation: $19.00 per hour Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $19.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description Are you the One? If you are a Night Auditor with 1 year of experience and 3 years Hotel front office experience with a High School diploma or higher-level education and prepare to work the Night Shift, this may be the opportunity for you! Key Responsibilities Ensure proper completion of all front office and night audit duties. Direct and coordinate the activities of all Nights Shift staff. Effectively, properly and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Greens standards Operations Analysis & Reporting: Accounts Payable Accounts Receivable and direct billing End of day statistics Labor hours Greens Splash Report Front office room inspection reports Competition survey Newspaper review for lead generation Operations statistics report - labor cost/room, etc. Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area. Act as the Manager on Duty (MOD). The ideal candidate will: Be proficient in the use of the Brands property management system as well as the Quore Property Management System and be able to train front desk personnel on the system. Be proficient and a champion of the Simple Hotel property data system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as the credit card machine, copier, and fax. Inform the General Manager of any unique situations or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by mail, telephone, fax, and central reservation systems referrals. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand the hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates. What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: Effective Communication skills Pleasing personality Good team player Good listener Well-groomed and professional appearance. Open with praise, discrete with criticism.

As a Night Auditor, you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers, join our dynamic team! The night auditor will perform reconciliations of the day's financial transitions and function as a front desk agent overnight. The night auditor will also serve as the hotel's manager on duty overnight.

Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift but may be asked and assigned another shift due to work needs. Duties and Responsibilities Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or “walked” guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Knowledge, Skills, and Attributes Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. Qualifications Education: High School Diploma or equivalent GED certificate preferred. Preferred technical diploma from a trade college. Experience: Strong technical skills with preferably three years of years of hotel experience.

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Thank departing guests, verify accurate billing, and encourage return visits. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally * Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer. Notice of Collection for California Applicants: ***********************************************************

Job Description Night Audit Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation What we are looking for: 6 months - 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience. All other duties as assigned.

Job Description Night Audit Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation What we are looking for: 6 months - 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience. All other duties as assigned.

The Night Auditor plays a crucial role in supporting the night audit team and ensuring smooth and efficient front desk operations during late-night and early morning shifts. This position requires a high level of attention to detail, exceptional customer service skills, and the ability to work independently with minimal supervision during overnight hours. DUTIES AND RESPONSIBILITIES Perform nightly financial reconciliations and audits of hotel transactions. Process guest folios, ensuring accuracy of all charges, payments, and account balances. Verify and balance daily cash, credit card, and other payment transactions. Prepare daily revenue reports and financial summaries for management. Handle guest check-ins, check-outs, and room assignments during overnight hours. Respond to guest inquiries and resolve issues in a professional and efficient manner. Manage incoming phone calls and facilitate clear guest communication. Monitor and maintain security of the front desk and lobby areas. Post room charges and accurately process guest billing. Update and maintain the guest reservation system as needed. Assist in operating night audit software and hotel management systems (e.g., OnQ, Agilysys). Respond promptly to guest emergencies, requests, and unusual situations. Maintain a clean, organized, and welcoming front desk environment. Begin AM Checklist tasks prior to the arrival of the morning shift. Print required reports to complete the daily flash using Agilysys and OnQ systems. Performs other duties as required. QUALIFICATIONS AND REQUIREMENTS Education & Experience High school diploma or equivalent required; associate or bachelor's degree in hospitality or a related field is a plus. Prior experience in front desk operations, customer service, or night audit roles preferred. Familiarity with basic accounting principles and hotel front office procedures. Required Skills/Abilities Strong attention to detail with excellent organizational and time management skills. Ability to work independently and handle responsibilities with minimal supervision. Excellent verbal and written communication skills. Strong problem-solving skills and a calm, professional demeanor under pressure. Comfortable working overnight shifts, including weekends and holidays. Capable of standing for extended periods and occasionally lifting up to 30 pounds Schedule The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required. Physical, Mental and Environmental & Technical Demands Fast paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt (per the Fair Labor Standards Act).

Job Description Night Auditor-Hotel Desk- Overnight position- This position will be a mix of Night Audit and Day shifts. Full Time- Wage $17-$19 BOE Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Computes, records, and verifies numerical data for use in maintaining accounting records by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Keeps accurate accounts of cash, checks and credit transactions • Handles confidential information, including guest records, with a high degree of integrity • Makes daily deposits (as applicable) • Verifies room charges and rates; verifies register has appropriate starting cash • Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report • Submits reports to corporate office as appropriate • Monitors room availability • Blocks rooms and handles guest requests • Performs and documents security walks on a regular basis • Has a thorough knowledge of emergency procedures and implementation of procedures • Prepares continental breakfast on time; replenishes breakfast items as needed • Performs duties of a Guest Service Agent, including laundry functions as directed • May be required to make management decisions in manager's absence • All other duties as assigned What we are looking for: 6 months - 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience. All other duties as assigned.

$17.81 / hour Age requirement: 18+ Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs This position is responsible for operation of the front desk and completing all nightly tasks including posting room revenues, performing food and beverage audits, reconciling revenues and cash for daily operations, balance all cashier activities, and preparing and distributing all required daily and summary reports. Responsibilities: Posts room revenues. Performs food and beverage audit. Balances all cashier activity Prepares and distributes all required daily and summary reports. Reconciles revenues and cash for daily operations. Performs front office duties when required. Knows all Hotel safety and emergency procedures. Understands and adheres to credit card, check and cash handling procedures. Handles any guest request or concerns throughout the shift making sure we providing the best guest service. Takes breaks and meal periods with posted schedule, Knott's Berry Farm, and California State policies. Provides guest service according to Six Flags standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Six Flags' attendance requirements as outlined in Six Flags' attendance policies. Adheres to Six Flags' Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Other duties may be assigned. Qualifications: Must be a High School graduate, diploma or equivalent. Additional education in accounting is preferred. One year experience in hotel night audit preferred. Ability to work independently and exercise good judgement to resolve operational issues. Mathematical aptitude, including computer literacy, 10 key by touch and PC spreadsheet applications. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.