Run audit reports and journals from all credit card and computer systems.
· Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
· Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
· Make corrections and adjustments and handle any computer issues that may arise.
· Ensure all reports and back-up vouchers are complete and filed properly.
· Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
· Review and correct discrepancies in the Front Desk System.
· Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
· Ability to communicate effectively with guests, vendors, and other associates.
· Ability to adhere to all applicable Federal, state, local, safety, and health standards.
· Ability to assist with the design and preparation of statistical reports and presentations as needed.
· Perform front desk supervisor, guest service agent, and telephone operator duties as needed.
· Ability to accurately reports information.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Other duties may be assigned by the immediate supervisor or General Manager.
Requirements
· Minimum lifting of 20 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 20 pounds.
· Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
· Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
· Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
· Must have excellent mathematical and computer skills.
· High school education and relevant training and experience required. Additional education preferred.
· At least one year of relevant experience required.
· CPR training and first aid training preferred.
· Additional language ability preferred.
EOE/M/F/V/D - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.
$24k-28k yearly est. 9d ago
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Night Auditor - Hilton Greenville
Prime Investments & Development
Night auditor job in Greenville, NC
• Closing and balancing all room accounts. • Counting and balancing cash and credit card receipts. • Balancing direct bill accounts. • Verifying and balancing vouchers. • Running a trial balance report. • Investigating or analyzing out-of-balance situations.
• Making adjustments or corrections to accounts as needed.
• Printing and distributing various computer audit reports.
• Completing required revenue and expense reports.
• Preparing guest folios for Express Check-out.
• All guest service representative responsibilities.
$23k-29k yearly est. 60d+ ago
Night Auditor
Opal Hotels Group
Night auditor job in Wilson, NC
Department - Front Office
Reports to - Guest Services Manager / General Manager
What's the job?
As NightAuditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports.
Your day-to-day
Guest Service
Perform all regular Front Office duties
Serve and build relationships with guests - ask for their feedback and show them hospitality.
Set the hotel up for success by anticipating the coming day's guest and operational needs.
Compile and enter data from Front Office Room Inspection forms.
Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
Perform pre-Breakfast duties and responsibilities.
Perform other duties as assigned. May also serve as manager on duty or breakfast host.
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Prepare guest bills for next-day checkouts and process reservation cards
Facilitate the deposit of guests' valuables in hotel safe
Accounting / Profit
Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office.
Prepare and transmit payroll information and statistics.
Prepare and distribute the Daily Flash Report.
Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including:
Conduct the Night Audit in accordance with the Opal standards
Operations Analysis & Reporting:
Accounts Payable; Invoice Entry
Accounts Receivable and direct billing
End of day statistics
Labor Management entry
Daily Flash Report
Competition Research
Market Research for lead generation
Operations statistics report - labor cost/room, etc
Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.
Audit and balance reports from the day shifts
Run EOD computer functions so they are complete by the end of the shift
Balance cash drawers and record receipts
Requirements
High school diploma or higher-level education
2 years Hotel front office experience with 1-year experience as NightAuditor preferred
Must be willing to work up to 40+ hours per week with flexibility
Must work the Night shift
Must speak fluent English (other languages preferred)
Specific Responsibilities
Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations.
Be proficient on the use of the property management system and be able to train front desk personnel on the system.
Have a good understanding of all of hotel operating procedures.
Review front office communications logs.
Supervise delegated responsibilities and follows up.
Be able to use all front office equipment such as credit card machine, copier and fax.
Inform the General Manager of any unique situations, or unusual developments in front office operations.
Handle guest complaints effectively.
Understand the Chart of Accounts.
Process reservations by telephone, fax, email, central reservation systems referrals, mail.
Process reservations received from sales office and other hotel departments.
Be knowledgeable of room types and offered rate plans.
Fully understand hotel's franchise policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
Record and approve daily activity reports and labor management statistics.
Optimum Attributes
Effective communication skills
Problem-solving skills
Literate and tech-savvy
Team player
Flexibility - night, weekend and holiday shifts are all part of the job
Experience required may vary based on size and complexity of operation
Well-groomed and professional appearance
Performance Standards
Performance shall be measured by the following:
GSS Scores
Accuracy of reporting daily revenue statistics
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Equal Opportunity Employer
$23k-29k yearly est. Auto-Apply 38d ago
Night Auditor
Tru By Hilton Wilson
Night auditor job in Wilson, NC
NightAuditor
Department - Front Office
Reports to - Guest Services Manager / General Manager
What's the job?
As NightAuditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports.
Your day-to-day
Guest Service
Perform all regular Front Office duties
Serve and build relationships with guests - ask for their feedback and show them hospitality.
Set the hotel up for success by anticipating the coming day's guest and operational needs.
Compile and enter data from Front Office Room Inspection forms.
Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
Perform pre-Breakfast duties and responsibilities.
Perform other duties as assigned. May also serve as manager on duty or breakfast host.
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Prepare guest bills for next-day checkouts and process reservation cards
Facilitate the deposit of guests' valuables in hotel safe
Accounting / Profit
Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office.
Prepare and transmit payroll information and statistics.
Prepare and distribute the Daily Flash Report.
Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including:
Conduct the Night Audit in accordance with the Opal standards
Operations Analysis & Reporting:
Accounts Payable; Invoice Entry
Accounts Receivable and direct billing
End of day statistics
Labor Management entry
Daily Flash Report
Competition Research
Market Research for lead generation
Operations statistics report - labor cost/room, etc
Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.
Audit and balance reports from the day shifts
Run EOD computer functions so they are complete by the end of the shift
Balance cash drawers and record receipts
Requirements
High school diploma or higher-level education
2 years Hotel front office experience with 1-year experience as NightAuditor preferred
Must be willing to work up to 40+ hours per week with flexibility
Must work the Night shift
Must speak fluent English (other languages preferred)
Specific Responsibilities
Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations.
Be proficient on the use of the property management system and be able to train front desk personnel on the system.
Have a good understanding of all of hotel operating procedures.
Review front office communications logs.
Supervise delegated responsibilities and follows up.
Be able to use all front office equipment such as credit card machine, copier and fax.
Inform the General Manager of any unique situations, or unusual developments in front office operations.
Handle guest complaints effectively.
Understand the Chart of Accounts.
Process reservations by telephone, fax, email, central reservation systems referrals, mail.
Process reservations received from sales office and other hotel departments.
Be knowledgeable of room types and offered rate plans.
Fully understand hotel's franchise policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
Record and approve daily activity reports and labor management statistics.
Optimum Attributes
Effective communication skills
Problem-solving skills
Literate and tech-savvy
Team player
Flexibility - night, weekend and holiday shifts are all part of the job
Experience required may vary based on size and complexity of operation
Well-groomed and professional appearance
Performance Standards
Performance shall be measured by the following:
GSS Scores
Accuracy of reporting daily revenue statistics
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Equal Opportunity Employer
$23k-29k yearly est. 8d ago
Guest Service Agent
Drury Hotels 4.4
Night auditor job in Greenville, NC
Starting at $17/ hour (based on experience)! Flexibility to work A Shift &/or B Shift (potentially Overnight Shift as needed.) Property Location: #10 Carolina Point Parkway - Greenville, South Carolina 29607 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
* Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
* Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
* Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
* Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
* Retirement - Company-matched 401(k)
* Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
BASIC FUNCTION:
Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Drury Hotel's policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.
Rise. Shine. Work Happy.
Hiring Immediately!
$17 hourly Auto-Apply 60d+ ago
Night Audit
Stepstone Hospitality Inc.
Night auditor job in Rocky Mount, NC
Job DescriptionDescription:
Run audit reports and journals from all credit card and computer systems.
· Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
· Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
· Make corrections and adjustments and handle any computer issues that may arise.
· Ensure all reports and back-up vouchers are complete and filed properly.
· Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
· Review and correct discrepancies in the Front Desk System.
· Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
· Ability to communicate effectively with guests, vendors, and other associates.
· Ability to adhere to all applicable Federal, state, local, safety, and health standards.
· Ability to assist with the design and preparation of statistical reports and presentations as needed.
· Perform front desk supervisor, guest service agent, and telephone operator duties as needed.
· Ability to accurately reports information.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Other duties may be assigned by the immediate supervisor or General Manager.
Requirements
· Minimum lifting of 20 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 20 pounds.
· Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
· Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
· Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
· Must have excellent mathematical and computer skills.
· High school education and relevant training and experience required. Additional education preferred.
· At least one year of relevant experience required.
· CPR training and first aid training preferred.
· Additional language ability preferred.
EOE/M/F/V/D - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.
Requirements:
$23k-29k yearly est. 7d ago
Front Desk Clerk
Capital Vacations 3.6
Night auditor job in New Bern, NC
Job
Description
Non
Exempt
Title
Front
Desk
Clerk
Reports
To
FLSA
Status
Non
Exempt
Purpose
The
Front
Desk
Clerk
represents
the
first
point
of
contact
with
our
guests
and
handles
all
stages
of
their
stay
Principal
and
Responsibilities
Responsibilities
listed
may
not
apply
to
all
responsible for the efficient and courteous operation of the front desk Is responsible for checking guests inout most efficiently and courteously Collect balances and post appropriate room charges Answers and transfers all calls from the switchboard using proper telephone etiquette Answers guest questions about local restaurants and attractions Makes courtesy calls and follow up calls to all guests issues Sends confirmation letters to ownersguests Coordinates with all other departments to ensure a smooth response to guests requests Processes all incoming revenue from all departments daily Opens and closes the credit card machines and cashier audit reports Balances out cash drawer processes advance deposits when making reservations collects money and posts the transactions from other departments Orders office supplies as needed Prepares night audit daily Enters maintenance and service requests in SPI promptly Makes reservations most courteously and efficiently Makes room moves and stay over requests for guests as needed to ensure guest satisfaction Runs reports and corrects errors before the guests checkin Performs any other inventory management changes as directed by the supervisor or manager Prepares check in packets for the upcoming week Makes rental calls to notify owners whether their villa rented or not Responds to online reviews Reconciles rentals for the previous month Checks online travel agents for rental inbounds Makes daily post office and banking runs BlocksRCI points for unpaid accounts ManagesRCI banking membership changes and cancellations All other duties as assigned by management General Statement Performs the job assigned complying with Company policies and procedures business code of ethics FLSA regulations and all applicable laws as well as ensuring confidentiality reliability quality and productivity Job Requirements Education Essential Training Certifications and Experience High School Diploma GEDExperience or comparable knowledge in the ResortHotel industry; Timeshare knowledge is preferred Skills Knowledge and Abilities Basic computer skills Close attention to detail Excellent Customer Service skills with the ability to work under pressure Bilingual is a plus Active listener with the ability to solve problems Ability to Work with minimal supervision Excellent verbal and written communication skills Flexible schedule Ability to work evenings holidays and weekends are a must Shift Additional hours may be necessary to cover shifts and meet deadlines Regular Hours and WeekendTravel None
$23k-28k yearly est. 60d+ ago
Front Desk Agent
Bristol Hospitality LLC 4.6
Night auditor job in Greenville, NC
Job DescriptionBenefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities:
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications:
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
$26k-31k yearly est. 27d ago
Guest Service Rep.
First Carolina Management Inc. As Agent for
Night auditor job in Greenville, NC
The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently.
Positions available both for full time and part time employment.
**This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
$22k-29k yearly est. Auto-Apply 60d+ ago
Guest Service Representative
Nothing Bundt Cakes 3.7
Night auditor job in New Bern, NC
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
* We close early so you can enjoy your evenings.
* We offer flexible work schedules.
* We're keeping it casual. T-shirts and sneakers are where it's at!
* Cake discounts. Yummm!
* You don't have to be 18 to work here, so students can join us.
* This job is fun. It's literally a piece of cake!
* This is a great place to make new friends!
* You'll get trained. Not only on crafting cake, but on growing your career.
* We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
You must be able to work weekends.
Before Holidays are a must!
$22k-29k yearly est. 9d ago
Front Desk Clerk
MHC Equity Lifestyle Properties
Night auditor job in Chocowinity, NC
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! of Maintenance - Level I in Chocowinity, North Carolina. What you'll do: Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.
Your job will include:
* Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
* Process payments and deposits.
* Run reports and submit maintenance request forms to ensure office efficiency.
* Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
* Prioritize customer satisfaction, address conflicts and solve problems promptly.
* Make reservations in our reservation system.
* Conduct transactions in the store point of sale system.
* Clean & stock the store.
* Clean Restrooms in the store.
* Scoop Ice Cream
* Perform other duties as directed by Property Manager.
Experience & skills you need:
* High school diploma or equivalent experience.
* 1+ years of experience in customer service with exceptional customer service skills.
* Strong organizational skills and meticulous attention to detail.
* Computer literacy and the ability to learn new systems.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at ********************************* for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
$21k-26k yearly est. Auto-Apply 60d+ ago
Front Desk Clerk
Equity Lifestyle Properties 4.3
Night auditor job in Chocowinity, NC
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
of Maintenance - Level I in Chocowinity, North Carolina.
What you'll do:
Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.
Your job will include:
Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
Process payments and deposits.
Run reports and submit maintenance request forms to ensure office efficiency.
Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
Prioritize customer satisfaction, address conflicts and solve problems promptly.
Make reservations in our reservation system.
Conduct transactions in the store point of sale system.
Clean & stock the store.
Clean Restrooms in the store.
Scoop Ice Cream
Perform other duties as directed by Property Manager.
Experience & skills you need:
High school diploma or equivalent experience.
1+ years of experience in customer service with exceptional customer service skills.
Strong organizational skills and meticulous attention to detail.
Computer literacy and the ability to learn new systems.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at ********************************* for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
$28k-34k yearly est. Auto-Apply 60d+ ago
Front Desk Agent
Stepstone Realty 3.4
Night auditor job in Rocky Mount, NC
Description Description
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
Requirements Requirements Requirements
Skills to be successful in the role would include:
Knowledge of OnQ operating system a plus!
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Attend required meetings.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Relevant training and experience and additional education preferred.
CPR and first aid training preferred but can be trained.
$24k-28k yearly est. 17d ago
Night Auditor
Opal Hotels Group
Night auditor job in Wilson, NC
NightAuditor
Department - Front Office
Reports to - Guest Services Manager / General Manager
What's the job?
As NightAuditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports.
Your day-to-day
Guest Service
Perform all regular Front Office duties
Serve and build relationships with guests - ask for their feedback and show them hospitality.
Set the hotel up for success by anticipating the coming day's guest and operational needs.
Compile and enter data from Front Office Room Inspection forms.
Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
Perform pre-Breakfast duties and responsibilities.
Perform other duties as assigned. May also serve as manager on duty or breakfast host.
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Prepare guest bills for next-day checkouts and process reservation cards
Facilitate the deposit of guests' valuables in hotel safe
Accounting / Profit
Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office.
Prepare and transmit payroll information and statistics.
Prepare and distribute the Daily Flash Report.
Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including:
Conduct the Night Audit in accordance with the Opal standards
Operations Analysis & Reporting:
Accounts Payable; Invoice Entry
Accounts Receivable and direct billing
End of day statistics
Labor Management entry
Daily Flash Report
Competition Research
Market Research for lead generation
Operations statistics report - labor cost/room, etc
Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.
Audit and balance reports from the day shifts
Run EOD computer functions so they are complete by the end of the shift
Balance cash drawers and record receipts
Requirements
High school diploma or higher-level education
2 years Hotel front office experience with 1-year experience as NightAuditor preferred
Must be willing to work up to 40+ hours per week with flexibility
Must work the Night shift
Must speak fluent English (other languages preferred)
Specific Responsibilities
Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations.
Be proficient on the use of the property management system and be able to train front desk personnel on the system.
Have a good understanding of all of hotel operating procedures.
Review front office communications logs.
Supervise delegated responsibilities and follows up.
Be able to use all front office equipment such as credit card machine, copier and fax.
Inform the General Manager of any unique situations, or unusual developments in front office operations.
Handle guest complaints effectively.
Understand the Chart of Accounts.
Process reservations by telephone, fax, email, central reservation systems referrals, mail.
Process reservations received from sales office and other hotel departments.
Be knowledgeable of room types and offered rate plans.
Fully understand hotel's franchise policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
Record and approve daily activity reports and labor management statistics.
Optimum Attributes
Effective communication skills
Problem-solving skills
Literate and tech-savvy
Team player
Flexibility - night, weekend and holiday shifts are all part of the job
Experience required may vary based on size and complexity of operation
Well-groomed and professional appearance
Performance Standards
Performance shall be measured by the following:
GSS Scores
Accuracy of reporting daily revenue statistics
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Equal Opportunity Employer
$23k-29k yearly est. Auto-Apply 37d ago
Guest Service Representative
Nothing Bundt Cakes #0966 3.7
Night auditor job in New Bern, NC
Job DescriptionThis for a future opening of Nothing Bundt Cakes in New Bern, NC! At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll make everyone feel welcomed, and youll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
Were keeping it casual. T-shirts and sneakers are where its at!
Cake discounts. Yummm!
You dont have to be 18 to work here, so students can join us.
This job is fun. Its literally a piece of cake!
This is a great place to make new friends!
Youll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
Must be available on weekends & some afternoons!
Our hours will be the following:
Monday-Friday: 9am-7pm
Saturday: 9am-5pm
Sunday: 12pm-5pm
$22k-29k yearly est. 19d ago
Hotel Guest Service Rep.
First Carolina Management Inc. As Agent for
Night auditor job in New Bern, NC
The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently.
Positions available both for full time and part time employment.
**This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
$22k-29k yearly est. Auto-Apply 36d ago
Guest Service Agent - Hilton Greenville
Prime Investments & Development
Night auditor job in Greenville, NC
• Providing information to guests about hotel policies, services and amenities. • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat). • Selling rooms to 'walk-in' customers. • Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening and responding to guests' requests or complaints.
• Operating hotel switchboard or PBX.
• Cleaning the front desk area.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
$22k-27k yearly est. 60d+ ago
Front Desk Agent
Stepstone Hospitality Inc.
Night auditor job in Rocky Mount, NC
Job DescriptionDescription:Description
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
Requirements:RequirementsRequirements
Skills to be successful in the role would include:
Knowledge of OnQ operating system a plus!
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Attend required meetings.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Relevant training and experience and additional education preferred.
CPR and first aid training preferred but can be trained.
$24k-29k yearly est. 25d ago
Guest Service Representative
Nothing Bundt Cakes #0966 3.7
Night auditor job in New Bern, NC
Job DescriptionAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll make everyone feel welcomed, and youll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
Were keeping it casual. T-shirts and sneakers are where its at!
Cake discounts. Yummm!
You dont have to be 18 to work here, so students can join us.
This job is fun. Its literally a piece of cake!
This is a great place to make new friends!
Youll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
You must be able to work weekends.
Before Holidays are a must!
$22k-29k yearly est. 10d ago
Night Auditor Desk Clerk
First Carolina Management Inc. As Agent for
Night auditor job in Rocky Mount, NC
Serves at the front desk from 11:00 pm until 7:00 am and posts daily transactions on the computer. The nightauditor is responsible for balancing the revenue and expense transactions which occur at the hotel each day in addition to the regular duties of a front desk clerk. The front desk clerk greets guests, assigns them to rooms and processes payments. Front desk clerk also processes guests checking out and works with housekeeping to ensure all rooms are cleaned on the proper schedule.
**This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
How much does a night auditor earn in Greenville, NC?
The average night auditor in Greenville, NC earns between $21,000 and $32,000 annually. This compares to the national average night auditor range of $25,000 to $38,000.
Average night auditor salary in Greenville, NC
$26,000
What are the biggest employers of Night Auditors in Greenville, NC?
The biggest employers of Night Auditors in Greenville, NC are: