Night auditor jobs in Hawaii - 99 jobs

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: + 100% full coverage of healthcare for you and your eligible dependents + Tuition paid upfront at network schools + Free lunch + Free parking + Free theme park admission and much more! Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services. **Responsibilities :** + Assist guests during check-in and check-out, phone interaction, and face-to-face interaction + Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast + Strong computer skills and knowledge is required + Must feel comfortable handling large amounts of money and possesses a high-level of integrity + Ability to reflect a professional image while maintaining guest privacy + Must stay calm in highly stressful situations and be knowledgeable of emergency procedures + Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night. + Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods. **Basic Qualifications :** + **Proficient in English and Japanese Language** + Previous cash handling experience + Previous computer experience + Ability to perform in a fast-paced and sometimes stressful working environment + Ability to multi task + Ability to confidently utilize service recovery methods + Enthusiastic about interacting and helping guests + Receptive to special requests + Willing to follow instructions and take direction + You must be at least 18 years of age to be considered for this role + Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred **Preferred Qualifications:** + Knowledge of Hawaiian language preferred + Previous work experience in a Hotel/Front Desk environment + Previous experience in a high volume, fast paced office type environment + Previous Leadership experience + Previous experience working in a Hawaiian tourism or hospitality role **Additional Information :** **SCHEDULE AVAILABILTY** Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. **SUBMITTING YOUR APPLICATION** After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: Aulani Casting, aulanicasting The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: **************************************** **Job ID:** 1329772BR **Location:** Kapolei,Hawaii **Job Posting Company:** "Aulani, A Disney Resort & Spa" The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: * Provide each guest with a professional and courteous greeting and extraordinary guest service * Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) * Meet or exceed established sales targets in a commissioned environment * Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to improve their experience * Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved * Confirmed ability to sell in person and occasionally, on the phone * Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment * Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business * Other duties as assigned Additional Job Requirements * Availability Required: Sunday - Saturday * Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday * Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) * Indicate the percentage of time spent traveling - 0% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience * High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience * 1-2 years of sales (or upselling) experience in a performance driven environment * Extraordinary guest service skills * Expert-level knowledge of the local area and attractions * Knowledge of travel and/or ticket industry and concierge experience preferred * Operational experience preferred Skills * Adaptable and able to support change within the business * Ability to overcome objections and offer alternate solutions * Timeliness and a professional appearance * Excellent written and verbal communication skills (fluent English required, bilingual a plus) * Strong listening skills to be able to identify customer need * Self-motivated with the ability to work independently in a sales driven environment * Ability to occasionally lift to 25 pounds and to stand for long periods of time * Proven ability to juggle multiple duties and prioritize Computer Skills * Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook * Demonstrated ability to type 30-40 wpm Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. What We Need from You - In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays. Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Guide to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. $30.00 per hour Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: Provide each guest with a professional and courteous greeting and extraordinary guest service Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) Meet or exceed established sales targets in a commissioned environment Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest's stay to improve their experience Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved Confirmed ability to sell in person and occasionally, on the phone Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business Other duties as assigned Additional Job Requirements Availability Required: Sunday - Saturday Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) Indicate the percentage of time spent traveling - 0% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience 1-2 years of sales (or upselling) experience in a performance driven environment Extraordinary guest service skills Expert-level knowledge of the local area and attractions Knowledge of travel and/or ticket industry and concierge experience preferred Operational experience preferred Skills Adaptable and able to support change within the business Ability to overcome objections and offer alternate solutions Timeliness and a professional appearance Excellent written and verbal communication skills (fluent English required, bilingual a plus) Strong listening skills to be able to identify customer need Self-motivated with the ability to work independently in a sales driven environment Ability to occasionally lift to 25 pounds and to stand for long periods of time Proven ability to juggle multiple duties and prioritize Computer Skills Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Demonstrated ability to type 30-40 wpm Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job DescriptionSalary: $21.92/hour ALL QUALIFIED PERSONS, ESPECIALLY WOMEN, MEMBERS OF MINORITY GROUPS, VETERANS AND PERSONS WITH A DISABILITY, ARE ENCOURAGED TO APPLY. Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you! Our team currently has multiple openings for detail-oriented and reliable Guest Service Agent Shift Leaders to join our Campus Operations- Housing team. As a Shift Leader, you will exude the values the East-West Center and provide superior hospitality service to our students, program participants, and esteemed guests. This position will also perform general maintenance and housekeeping throughout our housing facilities and provide basic emergency services to guests as needed. The preferred candidate will be available and flexible in their work availability as he or she may be asked to work evenings, weekends, and holiday shifts as needed. We encourage you to join our team and apply for this exciting opportunity today! RESPONSIBILITIES OF A GUEST SERVICE AGENT SHIFT LEADER As a Shift Leader, you will perform room reservation tasks and assist guests daily; provide guidance and direction relating to housing policies and procedures; and field emergencies or support to resolution of crisis situations as they occur. Here are a few of the key responsibilities you can expect in this role: Oversees work performed in assigned area(s) including performance of contract cleaning personnel. Conducts rooms and public area inspections before and after cleaning to ensure all requests were completed and are up to expected standards, providing direction and follow-up to custodial staff as required. Oversees room assignment processing, room preparation, and check-outs to ensure timely room turnaround times without sacrificing quality of service. Processes and updates reservations into the Maestro system in a timely and accurate manner. Prepares registration cards and key packets, updates files, and completes reports timely. Calculates guest folios, collects payments, and balances cash drawer(s) accurately. Assists Facilities with maintenance and facility concerns by following up on IMPAK work requests and ensuring repairs are completed satisfactory. Logs work orders/maintenance requests into IMPAK system as needed. Manages cleaning and pest control services, refrigerator cleaning, and scheduled fire drills semi-annually. Completes assigned special projects timely. Monitors common storage and kitchen areas including space assignment, key issuance, inspections, item removals, room accessibility, and other related tasks. Communicates with appropriate parties regarding issues with guest conduct, building maintenance, cleaning, security, emergencies, or related tasks. Supervises Guest Service Agents in performing their daily work to ensure productivity and operational efficiency. Maintains a positive work environment, enforces Center policies, and address complaints and performance issues properly. Provides appropriate service and assistance to guests. Answers telephone calls, responds to emails, and addresses concerns and complains in a timely and professional manner. Executes additional services that include mail deliveries, lounge reservations, equipment management, and key/keycard issues. QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE To be considered for the role, you will need to have the following qualifications and skills: Education & Experience At least two (2) years of full-time work experience which includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities demonstrating the ability to perform the duties of this position, or a combination of post high school education and directly related experience which totals two years. Experience should also include a demonstrated capacity of using computerized systems. Demonstrated Ability To acquire and maintain knowledge of various policies and procedures; to take initiative and work cooperatively in following through on assignments; to organize time, tasks, and materials efficiently; to communicate and work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to work under pressure of deadlines; to maintain accurate files and records; to appropriately handle confidential material; to make arithmetic computations and record figures accurately; to apply good judgment; and accept responsibility. Knowledge Of office practices and procedures; of correct English grammar, punctuation, spelling, and word usage; and of office machines and equipment; of MS Office suite and e-marketing platforms (MailChimp, Constant Contact, etc.) Physical Requirements Able to climb stairs, use a ladder, carry supplies and equipment weighing up to 20 pounds, walk between campus buildings spread across 10-acre campus, access and operate electrical switches and water valves, and perform other physical, activities related to accomplishing the duties of the position. Technology Experience using multiple computer systems which demonstrates the ability to effectively use programs used in EWC Housing including Microsoft 365 (Outlook, Teams, Word, Excel, Calendar, Etc.), Maestro Property Management System, Impak Work Orders, Pitney Bowes SendSuite Package Tracking, Kaba Atlas Key System, Adobe Sign and Rave Alert Notifications. The Center will provide training on how to use our computer systems within Housing operations. SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER When you join our team, you will have the opportunity to work for a company that values its employees and provides a supportive work environment. Here are some of the benefits you can expect: Competitive Salary and Benefits The pay rate for this position starts at $21.92 per hour with an attractive benefits package that includes health insurance, retirement savings with a generous company match, and paid time off. Career Growth Opportunities We believe in investing in our employees and providing opportunities for career growth and development. As a Lead Guest Service Agent, you will have the opportunity to take on additional responsibilities and advance your career within our organization. Supportive Work Environment We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed. HOW TO APPLY If you're interested in this role, please submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process: Tailor Your Resume and Write a Compelling Cover Letter Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills, and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application. Be Prepared for the Interview If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications. Provide Three Professional References Ensure that your references can attest to your skills, worth ethic and integrity. What these people reveal about you both in terms of what they do and dont say can make a difference in whether youll be hired. So, its extremely important that you choose wisely when deciding who to use as a reference. The East-West Center isa premier institution in the Indo-Pacific to convene, develop, and equip a network of leaders to solve challenges of common concern. Founded in 1960, the Center has been a leader in promoting understanding and cooperation between the United States and the Indo-Pacific region through its innovative programs and research initiatives. The Center is dedicated to creating respectful and inclusive programming that values innovation and growth through collaborations across the organization and the region. With its cutting-edge research, educational programs, and vibrant community, the East-West Center has become a hub of academic excellence and cultural exchange. Whether you are a student, researcher, or simply someone interested in making a difference for peoples and communities throughout Asia, the Pacific and the US, the East-West Center is the perfect place to explore and discover new perspectives. As required under Title IX, the East-West Center does not discriminate on the basis of sex in the educational programs or activities it operates, including admissions and employment. This is a full-time position.

Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i. What is in it for you: *benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana Premium preferred provider medical/drug/vision benefits at competitive prices* We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!* We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program. Don't just live in the moment - own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls. We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)* Complimentary meals in our employee dining facility Job Description First impressions are everything! As an Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests' complaints and comments tactfully and efficiently Handling guests' mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed Be vigilant in regard to in-house credit matters and act upon any discrepancies Alert Security or Duty Manager of suspicious looking person(s) / articles Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Attend all briefings, meetings and trainings as assigned by management Be well versed in hotel fire & life safety/emergency procedures Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Qualifications Your experience and skills include: Ability to focus attention on guest needs, remaining calm and courteous at all times Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai'i/Ilocano/Tagalog) Ability to work cohesively and collaboratively as part of a team Detailed & service oriented with an eye for detail to be self-motivated and energetic. Recognized commitment to Guest Service and exceeding guest expectations Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint) Additional Information Hourly Rate: $27.73 USD Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership Program. An exciting future awaits! Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #LI-KK2 #AlohaOrchid

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

This role is tasked to implement and manage the process of transferring passengers from checking in to boarding Lāna'i Air aircraft, ensuring that all guests meet internal policies, procedures, and safety, security regulations. In this role, guest service must be delivered in a manner that is both high touch and high quality. This role will be responsible for providing security and protection for travelers across all Lanai Air flights in a courteous and professional manner. This position will also assist with flight reservations, logistical services, including coordination of ground transportation and tracking of the guest's inbound flights into and within the State of Hawaii. This position will also participate in the ground service during the arrival and departure process as guests transition through the Honolulu Airport and Lāna'i Air Hanger facility on O‘ahu and Lana`i. This position may also be tasked with other logistical coordination with third party vendors (aircraft operator, ground service support, and ground transportation) on Lāna'i and Oahu. The primary goal of this position is to support the overall efforts of Lānaʻi Air in increasing occupancy for the Four Seasons Hotels on Lāna'i and to provide reliable and seamless service to all travelers on Lanai Air. Compensation: $22.33/hour (non-exempt) Reporting Relationship: Reports to: Lāna'i Air Assistant Manager Supervises: n/a Coordinates with: Four Seasons Lāna‘i, System Operation and Reservation Coordinators, Ground Service Attendants, Ground Transportation Vendors Quality Standards: Conduct individual and business affairs in highest ethical and legal fashion. Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all. Build strong communication links with supervisors, peers, and employees. Continuously strive for excellence in the workplace, the Company environment, and as a Company representative. Comply with all Company policies and standards. Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i. Qualification/Requirements: Hospitality experience with a high end resort, highly preferred. 1 year of logistical coordination or sales/marketing experience, preferred. 1 year of clerical experience, preferred. Must be proficient in Outlook, Word, Excel, Internet, and other applicable software. Requires proficiency and professionalism in writing emails to passengers/guests. Requires excellent written and verbal communication and organizational skills. Requires relating to people in a friendly and professional manner. Requires working to established procedures and maintaining reliable work attendance. Must be detailed oriented. Requires the ability to follow oral and written instructions. Requires good judgment and a common sense approach to the work. Able to think and make effective decisions quickly. Able to create effective working relationships with other employees and third party vendors. Must be able to maintain a positive attitude and work under conditions that are changing on a moment's notice. Must be able to foster teamwork within the department and with other business entities. Requires an ability to take responsibility and be accountable. Must be skilled in multi-tasking. The work load is constant and must be handled in a timely manner. Responsible to handle a variety of tasks at the same time. Works harmoniously and professionally with co-workers and third party vendors. Must be able to problem solve and identify resources to use when faced with irregular operations. Education/Experience: Hospitality experience with a high-end resort, highly preferred. TSA experience and/or certification preferred. 1 year of logistical coordination or sales/marketing experience preferred. 1 year of clerical experience preferred. Knowledge/Skills: Must be proficient in Outlook, Word, Excel, Internet, and other applicable software. Requires proficiency and professionalism in writing emails to passengers/guests. Requires excellent written and verbal communication and organizational skills. Requires relating to people in a friendly and professional manner. Requires working to established procedures and maintaining reliable work attendance. Must be detailed oriented. Requires the ability to follow oral and written instructions. Requires good judgment and a commonsense approach to the work. Able to think and make effective decisions quickly. Able to create effective working relationships with other employees and third-party vendors. Must be able to maintain a positive attitude and work under conditions that are changing at a moment's notice. Must be able to foster teamwork within the department and with other business entities. Requires an ability to take responsibility and be accountable. Must be skilled in multi-tasking. The workload is constant and must be handled in a timely manner. Responsible for handling a variety of tasks at the same time. Works harmoniously and professionally with co-workers and third-party vendors. Must be able to problem solve and identify resources to use when faced with irregular operations. Required Work Cards/Certifications: Ability to obtain an AOA badge and ramp license from the State of Hawaii Department of Transportation. Valid Hawaii Driver's License and successful review of Motor Vehicle Record. Must be able to successfully complete regulatory screening training and obtain applicable certification. Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distant vision, and color vision. The employee is occasionally required to operate objects, tools, or controls. The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Essential Duties Assist with creating Lāna‘i Air as a high end, seamless operation with specific mission to aid in the development of clientele for the Four Seasons Lāna‘i, and be a reliable alternative for the residents of Lanai. Serves as the initial point of contact for greeting guests upon arrival and as the last point of contact as guests depart, providing a fond farewell. Responsible for passenger boarding and assists with loading baggage as needed. Anticipate issues when dealing with delays and airport congestion and proactively finds creative and effective solutions in favor of guest service for a seamless experience. Communicate effectively with aircraft operator, ground support, and ground transportation in Honolulu and Lanai to ensure accurate communication of details for the guest arrival and transfer. Responsible for emailing the confirmation receipt to the customer, which may require customization of the receipt depending on the required transportation. Responsible for monitoring the cleanliness of any office space and lounge area. Greet guests individually, by surname, upon arrival and during their wait period before their flight leaves. Throughout guest time in the lounge, handle all guest interactions with the highest level of hospitality and professionalism. Accommodate special requests whenever possible, resolve guest complaints, and assist guests with inquiries. Assists with passenger ground service in Honolulu. Operating various screening equipment and technology to identify dangerous objects on passengers, or their accessible property, and preventing those objects from being transported onto aircraft. Performs searches and screening, which may include physical interaction with passengers (e.g., pat downs, accessible property searches) conducting bag searches and lifting/carrying bags, bins and personal property weighing up to 20lbs. Controlling terminal entry and exit points Complete required logs, forms and other paperwork applicable to assigned duties. Perform other duties as assigned.

/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Check guests/owners in and out of the resort, answering any questions they may have. Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. Answer a high volume of inbound calls from guests/owners. Communicate effectively with guests, owners, supervisors and associates. Resolve customer complaints and problems calmly and effectively. Obtain or confirm guest information, assign rooms, and activate and distribute keys. Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. Occasionally deliver guest request items to and from rooms. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Qualifications Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience, preferably within the hospitality industry. Professional telephone etiquette is required. High school diploma or equivalent. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.

Division: Front Office (FRN006) Band 1U MK Front Office Agent Primary Job Functions: Greet and assist guests in a friendly manner according to resort standards. Rent and assign rooms. Keep a record of vacant/occupied rooms. Maintain a constant post at the front desk for the purpose of registering/checking out guests, giving information and assistance, presenting keys, mail and messages. Coordinate with housekeeping and engineering departments on guest complaints. Make entries for charges and credits to accounts, perform incidental tasks relating to guest account. Is responsible for a bank and handle cash/coupon transactions according to established policies and procedures. Assist guests in the absence of a concierge with restaurant reservations and transportation, as needed. Essential Job Functions: Maintain a constant post at the front desk for the purpose of registering/checking-out guests, giving information, presenting keys, mail and messages. Greet and assist guests in a warm and friendly manner, personalizing service following resort standards and procedures. Assist guests with restaurant reservations, booking activities and transportation, providing directions and information about the Big Island and resort facilities. Record entries for charges and credits to guest accounts. Responsible for a cash bank and handle cash/credit cards/check/coupon transactions according to established policies and procedures. Rent and assign rooms; upsell rooms. Keeps a record of vacant and occupied rooms. Coordinate with housekeeping and engineering departments on guest complaints and requests. Inform guests of the resort's Ocean Awareness Program. Respond to emergency situation, according to hotel procedures. Answer phone calls to the front desk and respond to the questions or forward calls to the appropriate person. Coordinate with bell staff on delivery of items to and from the guest rooms. Maintain a professional setting at front desk (No eating, gum chewing, using cell phones, or slouching). Perform other related duties as assigned or required. Secondary Job Functions: Generate reports as required. Escort guests to their room upon check-in if needed. Assist other positions in the department. Working Conditions: Work at the front desk located in the lobby; open air overhead covering. Maybe warm or windy due to weather conditions and open area. Air conditioned office environment. Work Hours: Able to work shift and days determined by the manager. Able to work in excess of 40 hours per week if needed. Equipment Use: Proficient in the use of a computer and with the applications Word, Excel, or other required software to perform essential duties. Proper and professional telephone etiquette. Various office equipment including but not limited to calculators, photocopiers, and facsimile machines. Key Card programmer, Electronic Data Capture. Mental and Physical Demands: Sit with upright posture for most of shift at the front desk. Able to deal with irate guests and remain calm and friendly. Able to work under pressure, manage stressful situations, and multi-task. Communication Demands: Able to verbally communicate in person and over the phone to employees, managers and guests. Able to follow verbal or written instructions. Minimum Qualification Requirements: Must be pleasant, smiling and friendly. Must be able to read and write to effectively perform job functions. Must be able to perform general cashiering procedures. Must be able to multi-task.

Division: Front Office (FRN006) Band 1U HB Front Office Agent Primary Responsibilities: Greet and assist guests in a friendly manner according to resort standards. Rent and assign rooms. Keep a record of vacant/occupied rooms. Maintain a constant post at the front desk for the purpose of registering/checking out guests, giving information and assistance, presenting keys, mail and messages. Coordinate with housekeeping and engineering departments on guest complaints. Make entries for charges and credits to accounts, perform incidental tasks relating to guest account. Is responsible for a bank and handle cash/coupon transactions according to established policies and procedures. Assist guests in the absence of a concierge with restaurant reservations and transportation, as needed. ESSENTIAL JOB FUNCTIONS: Maintain a constant post at the front desk for the purpose of registering/checking-out guests, giving information, presenting keys, mail and messages. Greet and assist guests in a warm and friendly manner, personalizing service following resort standards and procedures. Assist guests with restaurant reservations, booking activities and transportation, providing directions and information about the Big Island and resort facilities. Record entries for charges and credits to guest accounts. Responsible for a cash bank and handle cash/credit cards/check/coupon transactions according to established policies and procedures. Rent and assign rooms; upsell rooms. Keeps a record of vacant and occupied rooms. Coordinate with housekeeping and engineering departments on guest complaints and requests. Inform guests of the resort's Ocean Awareness Program. Respond to emergency situation, according to hotel procedures. Answer phone calls to the front desk and respond to the questions or forward calls to the appropriate person. Coordinate with bell staff on delivery of items to and from the guest rooms. Maintain a professional setting at front desk (No eating, gum chewing, using cell phones, or slouching). Perform other related duties as assigned or required. SECONDARY JOB FUNCTIONS: Generate reports as required. Escort guests to their room upon check-in if needed. Assist other positions in the department. Working Conditions: Work at the front desk located in the lobby; open air overhead covering. Maybe warm or windy due to weather conditions and open area. Air conditioned office environment. Work Hours: Able to work shift and days determined by the manager. Able to work in excess of 40 hours per week if needed. Equipment Use: Proficient in the use of a computer and with the applications Word, Excel, or other required software to perform essential duties. Proper and professional telephone etiquette. Various office equipment including but not limited to calculators, photocopiers, and facsimile machines. Key Card programmer, Electronic Data Capture. Mental and Physical Demands: Sit with upright posture for most of shift at the front desk. Able to deal with irate guests and remain calm and friendly. Able to work under pressure, manage stressful situations, and multi-task. Communication Demands: Able to verbally communicate in person and over the phone to employees, managers and guests. Able to follow verbal or written instructions. Minimum Qualification Requirements: Must be pleasant, smiling and friendly. Must be able to read and write to effectively perform job functions. Must be able to perform general cashiering procedures. Must be able to multi-task.

Job DescriptionDescription: Under the general guidance and supervision of the Assistant General Manager, the Night Front Office Agent is responsible for balancing the hotel's daily financial transactions and ensuring the accuracy of guest billing and reporting. In addition to performing overnight front desk duties, this role ensures a smooth transition between business days by auditing, reconciling, and reporting on the day's financial activities. The ideal candidate is detail-oriented, dependable, and able to work independently during overnight hours while maintaining excellent guest service. Requirements: Duties and Responsibilities: Perform nightly audit of all hotel revenue, including room charges, food and beverage sales, and miscellaneous income Reconcile and balance all accounts, ensuring proper documentation of discrepancies or adjustments Run end-of-day reports and roll the date in the property management system (PMS) Prepare daily financial reports for management, including revenue summaries and occupancy data Perform front desk duties such as guest check-ins and check-outs, taking reservations, and responding to inquiries Monitor overnight security of hotel premises and report any suspicious activity or safety concerns Address and resolve guest concerns or emergencies in a professional and timely manner Maintain cleanliness and organization of front desk and lobby areas during overnight shift Follow established hotel policies and procedures for cash handling, guest privacy, and emergency response Communicate relevant information to morning staff and management through shift reports Utilize HotSOS for necessary service orders Ensure no Open Folios Double check Airline rates against manifest Ensure daily credit limits are sufficient Utilize existing and new technology as implemented May on occasion need to valet cars Must be able to perform Front Desk Duties Other duties and responsibilities as assigned Required Knowledge/Skills/Abilities: Familiarity with hotel property management systems (e.g., Opera, HotSoS, etc.) Strong math and analytical skills with attention to detail and accuracy Excellent communication and customer service skills Ability to work independently and remain alert throughout overnight shifts Dependable and punctual with a professional appearance and demeanor Must obtain Liquor License Issued by State of Hawaii Flexible to work weekends, holidays, and overnight shifts Education and Experience: High school diploma or equivalent required; college coursework in Accounting or Hospitality a plus Previous hotel front desk or accounting experience preferred

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: * 100% full coverage of healthcare for you and your eligible dependents * Tuition paid upfront at network schools * Free lunch * Free parking * Free theme park admission and much more! Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: Provide each guest with a professional and courteous greeting and extraordinary guest service Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) Meet or exceed established sales targets in a commissioned environment Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest's stay to improve their experience Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved Confirmed ability to sell in person and occasionally, on the phone Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business Other duties as assigned Additional Job Requirements Availability Required: Sunday - Saturday Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) Indicate the percentage of time spent traveling - 0% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience 1-2 years of sales (or upselling) experience in a performance driven environment Extraordinary guest service skills Expert-level knowledge of the local area and attractions Knowledge of travel and/or ticket industry and concierge experience preferred Operational experience preferred Skills Adaptable and able to support change within the business Ability to overcome objections and offer alternate solutions Timeliness and a professional appearance Excellent written and verbal communication skills (fluent English required, bilingual a plus) Strong listening skills to be able to identify customer need Self-motivated with the ability to work independently in a sales driven environment Ability to occasionally lift to 25 pounds and to stand for long periods of time Proven ability to juggle multiple duties and prioritize Computer Skills Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Demonstrated ability to type 30-40 wpm Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

ALL QUALIFIED PERSONS, ESPECIALLY WOMEN, MEMBERS OF MINORITY GROUPS, VETERANS AND PERSONS WITH A DISABILITY, ARE ENCOURAGED TO APPLY. Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you! Our team currently has multiple openings for detail-oriented and reliable Guest Service Agent Shift Leaders to join our Campus Operations- Housing team. As a Shift Leader, you will exude the values the East-West Center and provide superior hospitality service to our students, program participants, and esteemed guests. This position will also perform general maintenance and housekeeping throughout our housing facilities and provide basic emergency services to guests as needed. The preferred candidate will be available and flexible in their work availability as he or she may be asked to work evenings, weekends, and holiday shifts as needed. We encourage you to join our team and apply for this exciting opportunity today! RESPONSIBILITIES OF A GUEST SERVICE AGENT SHIFT LEADER As a Shift Leader, you will perform room reservation tasks and assist guests daily; provide guidance and direction relating to housing policies and procedures; and field emergencies or support to resolution of crisis situations as they occur. Here are a few of the key responsibilities you can expect in this role: Oversees work performed in assigned area(s) including performance of contract cleaning personnel. Conducts rooms and public area inspections before and after cleaning to ensure all requests were completed and are up to expected standards, providing direction and follow-up to custodial staff as required. Oversees room assignment processing, room preparation, and check-outs to ensure timely room turnaround times without sacrificing quality of service. Processes and updates reservations into the Maestro system in a timely and accurate manner. Prepares registration cards and key packets, updates files, and completes reports timely. Calculates guest folios, collects payments, and balances cash drawer(s) accurately. Assists Facilities with maintenance and facility concerns by following up on IMPAK work requests and ensuring repairs are completed satisfactory. Logs work orders/maintenance requests into IMPAK system as needed. Manages cleaning and pest control services, refrigerator cleaning, and scheduled fire drills semi-annually. Completes assigned special projects timely. Monitors common storage and kitchen areas including space assignment, key issuance, inspections, item removals, room accessibility, and other related tasks. Communicates with appropriate parties regarding issues with guest conduct, building maintenance, cleaning, security, emergencies, or related tasks. Supervises Guest Service Agents in performing their daily work to ensure productivity and operational efficiency. Maintains a positive work environment, enforces Center policies, and address complaints and performance issues properly. Provides appropriate service and assistance to guests. Answers telephone calls, responds to emails, and addresses concerns and complains in a timely and professional manner. Executes additional services that include mail deliveries, lounge reservations, equipment management, and key/keycard issues. QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE To be considered for the role, you will need to have the following qualifications and skills: Education & Experience - At least two (2) years of full-time work experience which includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities demonstrating the ability to perform the duties of this position, or a combination of post high school education and directly related experience which totals two years. Experience should also include a demonstrated capacity of using computerized systems. Demonstrated Ability - To acquire and maintain knowledge of various policies and procedures; to take initiative and work cooperatively in following through on assignments; to organize time, tasks, and materials efficiently; to communicate and work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to work under pressure of deadlines; to maintain accurate files and records; to appropriately handle confidential material; to make arithmetic computations and record figures accurately; to apply good judgment; and accept responsibility. Knowledge - Of office practices and procedures; of correct English grammar, punctuation, spelling, and word usage; and of office machines and equipment; of MS Office suite and e-marketing platforms (MailChimp, Constant Contact, etc.) Physical Requirements - Able to climb stairs, use a ladder, carry supplies and equipment weighing up to 20 pounds, walk between campus buildings spread across 10-acre campus, access and operate electrical switches and water valves, and perform other physical, activities related to accomplishing the duties of the position. Technology - Experience using multiple computer systems which demonstrates the ability to effectively use programs used in EWC Housing including Microsoft 365 (Outlook, Teams, Word, Excel, Calendar, Etc.), Maestro Property Management System, Impak Work Orders, Pitney Bowes SendSuite Package Tracking, Kaba Atlas Key System, Adobe Sign and Rave Alert Notifications. The Center will provide training on how to use our computer systems within Housing operations. SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER When you join our team, you will have the opportunity to work for a company that values its employees and provides a supportive work environment. Here are some of the benefits you can expect: Competitive Salary and Benefits The pay rate for this position starts at $21.92 per hour with an attractive benefits package that includes health insurance, retirement savings with a generous company match, and paid time off. Career Growth Opportunities We believe in investing in our employees and providing opportunities for career growth and development. As a Lead Guest Service Agent, you will have the opportunity to take on additional responsibilities and advance your career within our organization. Supportive Work Environment We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed. HOW TO APPLY If you're interested in this role, please submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process: Tailor Your Resume and Write a Compelling Cover Letter Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills, and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application. Be Prepared for the Interview If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications. Provide Three Professional References Ensure that your references can attest to your skills, worth ethic and integrity. What these people reveal about you - both in terms of what they do and don't say - can make a difference in whether you'll be hired. So, it's extremely important that you choose wisely when deciding who to use as a reference. The East-West Center is a premier institution in the Indo-Pacific to convene, develop, and equip a network of leaders to solve challenges of common concern. Founded in 1960, the Center has been a leader in promoting understanding and cooperation between the United States and the Indo-Pacific region through its innovative programs and research initiatives. The Center is dedicated to creating respectful and inclusive programming that values innovation and growth through collaborations across the organization and the region. With its cutting-edge research, educational programs, and vibrant community, the East-West Center has become a hub of academic excellence and cultural exchange. Whether you are a student, researcher, or simply someone interested in making a difference for peoples and communities throughout Asia, the Pacific and the US, the East-West Center is the perfect place to explore and discover new perspectives. As required under Title IX, the East-West Center does not discriminate on the basis of sex in the educational programs or activities it operates, including admissions and employment. This is a full-time position.

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: Provide each guest with a professional and courteous greeting and extraordinary guest service Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) Meet or exceed established sales targets in a commissioned environment Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest's stay to improve their experience Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved Confirmed ability to sell in person and occasionally, on the phone Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business Other duties as assigned Additional Job Requirements Availability Required: Sunday - Saturday Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) Indicate the percentage of time spent traveling - 0% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience 1-2 years of sales (or upselling) experience in a performance driven environment Extraordinary guest service skills Expert-level knowledge of the local area and attractions Knowledge of travel and/or ticket industry and concierge experience preferred Operational experience preferred Skills Adaptable and able to support change within the business Ability to overcome objections and offer alternate solutions Timeliness and a professional appearance Excellent written and verbal communication skills (fluent English required, bilingual a plus) Strong listening skills to be able to identify customer need Self-motivated with the ability to work independently in a sales driven environment Ability to occasionally lift to 25 pounds and to stand for long periods of time Proven ability to juggle multiple duties and prioritize Computer Skills Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Demonstrated ability to type 30-40 wpm Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Division: Front Office (FRN006) Band 1U HB Front Office Agent Primary Responsibilities: Greet and assist guests in a friendly manner according to resort standards. Rent and assign rooms. Keep a record of vacant/occupied rooms. Maintain a constant post at the front desk for the purpose of registering/checking out guests, giving information and assistance, presenting keys, mail and messages. Coordinate with housekeeping and engineering departments on guest complaints. Make entries for charges and credits to accounts, perform incidental tasks relating to guest account. Is responsible for a bank and handle cash/coupon transactions according to established policies and procedures. Assist guests in the absence of a concierge with restaurant reservations and transportation, as needed. ESSENTIAL JOB FUNCTIONS: Maintain a constant post at the front desk for the purpose of registering/checking-out guests, giving information, presenting keys, mail and messages. Greet and assist guests in a warm and friendly manner, personalizing service following resort standards and procedures. Assist guests with restaurant reservations, booking activities and transportation, providing directions and information about the Big Island and resort facilities. Record entries for charges and credits to guest accounts. Responsible for a cash bank and handle cash/credit cards/check/coupon transactions according to established policies and procedures. Rent and assign rooms; upsell rooms. Keeps a record of vacant and occupied rooms. Coordinate with housekeeping and engineering departments on guest complaints and requests. Inform guests of the resort's Ocean Awareness Program. Respond to emergency situation, according to hotel procedures. Answer phone calls to the front desk and respond to the questions or forward calls to the appropriate person. Coordinate with bell staff on delivery of items to and from the guest rooms. Maintain a professional setting at front desk (No eating, gum chewing, using cell phones, or slouching). Perform other related duties as assigned or required. SECONDARY JOB FUNCTIONS: Generate reports as required. Escort guests to their room upon check-in if needed. Assist other positions in the department. Working Conditions: Work at the front desk located in the lobby; open air overhead covering. Maybe warm or windy due to weather conditions and open area. Air conditioned office environment. Work Hours: Able to work shift and days determined by the manager. Able to work in excess of 40 hours per week if needed. Equipment Use: Proficient in the use of a computer and with the applications Word, Excel, or other required software to perform essential duties. Proper and professional telephone etiquette. Various office equipment including but not limited to calculators, photocopiers, and facsimile machines. Key Card programmer, Electronic Data Capture. Mental and Physical Demands: Sit with upright posture for most of shift at the front desk. Able to deal with irate guests and remain calm and friendly. Able to work under pressure, manage stressful situations, and multi-task. Communication Demands: Able to verbally communicate in person and over the phone to employees, managers and guests. Able to follow verbal or written instructions. Minimum Qualification Requirements: Must be pleasant, smiling and friendly. Must be able to read and write to effectively perform job functions. Must be able to perform general cashiering procedures. Must be able to multi-task.