Night auditor jobs in Highland, CA

Job Description Are you the One? If you are a Night Auditor with 1 year of experience and 3 years Hotel front office experience with a High School diploma or higher-level education and prepare to work the Night Shift, this may be the opportunity for you! Key Responsibilities Ensure proper completion of all front office and night audit duties. Direct and coordinate the activities of all Nights Shift staff. Effectively, properly and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Greens standards Operations Analysis & Reporting: Accounts Payable Accounts Receivable and direct billing End of day statistics Labor hours Greens Splash Report Front office room inspection reports Competition survey Newspaper review for lead generation Operations statistics report - labor cost/room, etc. Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area. Act as the Manager on Duty (MOD). The ideal candidate will: Be proficient in the use of the Brands property management system as well as the Quore Property Management System and be able to train front desk personnel on the system. Be proficient and a champion of the Simple Hotel property data system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as the credit card machine, copier, and fax. Inform the General Manager of any unique situations or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by mail, telephone, fax, and central reservation systems referrals. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand the hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates. What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: Effective Communication skills Pleasing personality Good team player Good listener Well-groomed and professional appearance. Open with praise, discrete with criticism.

Job Details Entry AVN - Rancho Cucamonga, CA Full-Time/Part-Time $18.25 Hourly Graveyard Customer ServiceDescription Essential Functions and Responsibilities of the job include but are not limited to: Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Communicate effectively with guests and fellow team members. Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied. Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability. Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out. Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing DKN's reservation guidelines. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service. Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy. Run night audit final after insuring all revenues are in balance nightly. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. Deliver DKN's "Home Away From Home" experience Perform other duties as assigned, requested or deemed necessary by management. *Management retains the discretion to add or change the duties of the position at any time. * Supervisory Responsibility: None Independent Judgment Used: Only within the guidelines established by management and to the extent of operating within the Company policies and procedures. Working Conditions/Environment: Front desk/lobby area. Access to entire interior and exterior of property. Qualifications Knowledge/Education/Experience: Minimum of two (2) years hotel front desk experience preferred. Knowledge of hotel front desk operations and procedures. Skills/Abilities/Other Requirements: English speaking. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills. Dependable. Physical Requirements: Standing for long periods of time. Walking indoors, outdoors, up and down stairs, sitting. Frequently bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs. Additional Comments: Must be aware of the importance of safety and security. Endeavor to be conscious of safety and security at all times. Living the DKN Values' behaviors Friendly and courteous to guests and fellow team members at all times.

Job DescriptionBenefits: 401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance Wellness resources South Coast Winery Resort & Spa is seeking a Night Auditor, the ideal candidate will have customer service experience. This position has a schedule of 11:00pm - 7:00am. ESSENTIAL DUTIES: The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud. Audit, balance, post and report on front desk, rooms and all food and beverage outlets cash and credit operations and reset all register to ensure accurate, timely function and optimal operations management. Run the night audit final, after ensuring all revenue is balance. Attend to guest needs at the front desk. Prepare daily Revenue Report data by auditing point of service tapes/journals to breakdown revenue, covers, tips paid out and settlement by type and cashier. Run audit reports/journals from the front office system, point of service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shifts. Input into the front office system revenue/expenses/allowances to generate the daily reports such as Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Ensures proper use and care of all property equipment and supplies. Carries out all reasonable requests of management not listed above. Takes PRIDE in everything we do. Takes OWNERSHIP of their actions and decisions. Displays LEADERSHIP in our industry and our community. Acts with INTEGRITY by being honest, trustworthy and doing the right thing. Displays TEAMWORK by committing to common goals based on open and honest communication. Delivers EXCELLENCE to our guests, our communities and to each other. QUALIFICATIONS: Hotel experience preferred. One to two years related experience or equivalent; Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. High school diploma or equivalent. Ability to access and accurately input information using a moderately complex computer system. Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Job Details Hyatt Palm Springs - Palm Springs, CA Seasonal $20.00 - $21.00 Hourly Graveyard Admin - ClericalDescription Record, process, and analyze the days closing figures. Complete all required reports and ensure that the days credit transactions are all in balance. Attend to guests needs, including but not limited to, registration, checkout, cashiering, and making guest wake up calls. ESSENTIAL RESPONSIBILITIES Acts as the MOD during the night-time hours. Greets and welcomes guests upon arrival. Performs guest registration and check out procedures. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests. Accurately handle cash transactions and balance a cash drawer to the given amount. Acknowledge rewards members and returning guests. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Handle all guest inquiries and requests courteously and professionally. Perform all audit procedures daily as set forth by the hotel and company. Complete Daily Report, Comp Reports including F&B as well as Rooms, Pace Reports, and any other reporting that is assigned. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the AM Shift and reset days business. Maintain all nightly reports to inform day hotel management of overnight activities/incidents. Act as PBX operator during the audit shift. Transmits and receives messages using equipment such as telephone, fax, and switchboard. Ensure all wake up calls are made in a timely fashion, properly using guest names. Ability to assist/direct hotel guests and/or emergency personnel in case of an emergency. Post charges such as room, food, liquor, or telephone by hand or machine. Make restaurant, transportation, or entertainment reservations for guests. Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment. Attend all scheduled training, departmental and hotel meetings. Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles. Practice safe work habits and ensure safe work practices to avoid injury to self and others. Ensure all privacy and security protocols are followed as well as departmental and company procedures. Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions. Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions. Maintain lobby cleanliness and organization. Assist in booking reservations. Assist with handling mail, packages, facsimiles, and guest items. All other duties assigned by manager or supervisor. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect supervisors. PHYSICAL DEMANDS Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to four (4) hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write, and understand the primary language used in the workplace. Requires good communication skills, verbal, written and electronic. Considerable knowledge of complex mathematical calculations and computer programs. Must have excellent leadership capability and customer relations skills. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computer skills. Must possess basic computational ability. Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS. Self-driven and able to work independently. Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail. EDUCATION High school or equivalent education required. EXPERIENCE Experience in the hospitality industry preferred. Experience in a front desk or customer service role preferred. Accounting experience preferred. LICENSES OR CERTIFICATIONS N/A GROOMING All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy. ATTENDANCE Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Thank departing guests, verify accurate billing, and encourage return visits. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally * Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer. Notice of Collection for California Applicants: ***********************************************************

The Night Auditor is a crucial role that combines front desk duties and overnight auditing tasks. The individual in this position ensures the smooth operation of the hotel's front desk during the night shift and performs end-of-day accounting tasks. The ideal candidate is detail-oriented, with strong customer service skills and the ability to work independently. Key Responsibilities: 1. Guest Services: Greet and welcome guests in a friendly and professional manner. Assist with check-in and check-out processes, ensuring accurate and timely service. Address guest inquiries, concerns, and complaints promptly and effectively. Provide information about hotel services, amenities, and local attractions. Manage guest reservations, including changes and cancellations. Handle guest requests such as wake-up calls, special accommodations, and transportation arrangements. 2. Night Audit Duties: Conduct daily financial audits, including balancing and reconciling all accounts. Prepare and distribute daily reports, including revenue, occupancy, and other relevant statistics. Ensure accurate recording of financial transactions, including cash, credit cards, and other forms of payment. Post room charges, taxes, and other necessary adjustments to guest accounts. Investigate and resolve discrepancies found during the audit process. Monitor hotel security by following established protocols and reporting any suspicious activities. 3. Administrative Duties: Process end-of-day procedures and ensure that all systems are updated with the correct data. Prepare and organize reports for management review. Maintain the front desk area, ensuring it is clean, organized, and equipped with necessary supplies. Manage incoming phone calls, emails, and other communications. Assist with the preparation of guest folios and other administrative tasks as required. 4. Compliance and Security: Adhere to all Hilton policies and procedures, including safety, security, and confidentiality standards. Ensure compliance with financial and accounting policies and regulations. Report any incidents, accidents, or emergencies to the appropriate management staff. Monitor the hotel premises during the night shift to ensure guest safety and security. Qualifications: Education: High School Diploma or equivalent. Experience: Previous experience in a hotel front desk or night audit position is preferred. Skills: Strong customer service and communication skills. Proficiency in using hotel management software and other computer systems. Basic accounting knowledge and numerical aptitude. Ability to work independently and manage time effectively. Detail-oriented with strong problem-solving skills. Ability to handle stressful situations calmly and efficiently. Physical Requirements: Ability to stand for extended periods, lift moderate weights (up to 25 lbs.), and work overnight shifts. Working Conditions: This position requires overnight shifts, typically from 11:00 PM to 7:00 AM. Must be able to work weekends, holidays, and overtime as required. The work environment is typically in a hotel front desk setting, with regular interaction with guests and other staff members. Hilton's Commitment to Diversity & Inclusion: Hilton is an equal opportunity employer that embraces diversity and inclusion in all employment aspects. We are committed to creating an inclusive environment for all employees and providing opportunities for growth and development. Benefits: Competitive hourly wage with opportunities for growth within Hilton Health, dental, and vision insurance Paid time off and holiday pay Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide Comprehensive training programs and career development opportunities Application Process: Interested candidates are invited to apply by submitting their resumes and cover letters to ***********************. Please highlight any relevant experience and why you would be a great fit for Hilton. Homewood/Hampton Inn Irvine Spectrum is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Night Audit Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation What we are looking for: 6 months - 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience. All other duties as assigned.

Job Description Night Audit Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation What we are looking for: 6 months - 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience. All other duties as assigned.

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Full-time Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description 17.50 - 18.50

Job Scope: • Represents the hotel to the guest throughout all stages of the guest's stay. Escort guests to their room verifying reservations, addresses and credit information. Other duties as required. Job Functions: Guest Related Tasks 1. Liaison between hotel and the guest. 2. Thorough knowledge of facilities and services available to guest. 3. Greets guest upon arrival. 4. Escorts guest to their room. 5. Processes guest check-ins and checkouts. 6. Uses proper telephone etiquette. 7. Assist concierge in providing guest with information regarding hotel facilities and local attractions. 8. Records the necessary registration and credit card information, verifying rate and departure information. 9. Understands room status. Communications Related Tasks 1. Knowledge of room locations, types of rooms available, and room rates. 2. Coordinates room status updates with the housekeeping department by notifying housekeeping of late checkouts, early check-ins and special requests. 3. Be able to handle guest disputes, and requests concerning room types and other room related issues. 4. Knowledge of cancellation policy. 5. Knowledge of Pet Policy 6. Knowledge of No-show policy. Qualifications: Essential: • Service Orientation-ability to respond to guest concerns/satisfaction • Problem Solving-ability to think logically and create solutions • Self Efficacy-ability to demonstrate confidence independence and self direction • Excellent Verbal communication skills • Ability to multi-task • Able to stand for extended periods Hourly rate for this position is $18.00 per hour.

Responsive recruiter Benefits: Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance 401(k) Opportunity for advancement The desert's newest upscale Resort & Spa is seeking talented guest services specialists for full and part time positions, PM and AM shifts available. AZURE PALM HOT SPRINGS is seeking experienced hospitality professionals with drive, enthusiasm and a professional demeanor to join our busy front desk. Full and part time positions available. A unique, full-service resort on Miracle Hill in Desert Hot Springs, offering accommodations, a full-service spa, busy day spa and popular café.This unique property is looking for talented hospitality professionals to provide exceptional service to overnight and day guests. The ideal candidate will possess a high commitment to guest satisfaction, be thorough and accurate and will exhibit a willingness to help and promote positive interactions with guests while receiving as many as 100 guests a day on weekends in season. We are a growing, multifaceted property with learning and growth opportunities in all aspects of hospitality, including but not limited to guest services, food & beverage, spa services, retail, reservations and more. We promote from within and love seeing our team members grow. We offer competitive wages, paid vacation, health insurance, employee discounts, retirement plan, direct deposit as well as great learning and growth opportunities. Full and Part time positions are open. We look forward to reviewing your resume. These positions won't last long.Wages consummate with abilities and drive! Compensation: $20.00 - $22.00 per hour About Us Majestically perched on Miracle Hill overlooking Mt San Jacinto and the Coachella Valley, AZURE PALM HOT SPRINGS offers the complete hot springs spa experience. Only 2 hours from Los Angeles, 15 minutes from Palm Springs and 35 minutes from Joshua Tree, AZURE PALM HOT SPRINGS is a new and different hot springs experience in Desert Hot Springs. Enter through the glass doors, beyond the spacious, sunlit lobby, massive date palms shade the courtyard and twinkling firepits. Mt. San Jacinto shimmers in the distance beyond an acre of lush desert landscape featuring fresh, free flowing hot mineral spring water spilling into private mineral tubs.

Job Description The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

FRONT DESK AGENT/BARTENDER | ARRIVE HOTEL PALM SPRINGS We're looking for a friendly front desk agent and bartender to welcome guests at ARRIVE Palm Springs. In this unique and versatile role, you'll be tasked with checking guests into rooms, fielding ongoing inquiries about the hotel, restaurant, and neighborhood, and making well-crafted drinks. If you're enthusiastic about providing memorable guest experiences and you adore hospitality, from the first hello to pouring a frosty drink poolside, this is the perfect role for you! ABOUT ARRIVE PALM SPRINGS Located in the Uptown Design District, ARRIVE Palms Springs is a striking design and architectural landmark, honoring the city's rich modernist legacy. Our 32-room boutique hotel features bright, residential-style guest rooms, a 42-foot long pool and hot tub, firepits, bocce ball, ping pong tables, and PALM CANYON SWIM & SOCIAL. Our poolside restaurant and bar serve an All-Day Menu inspired by California's abundance of agricultural and culinary diversity, featuring inviting dishes like Huevos Rancheros, Shrimp Tacos, Cauliflower “Grain Bowl,” and Chicken Pillard. Our frosty cocktail, beer, and wine offerings will keep our guests refreshed while they lounge and dip! If you're passionate about creating memorable experiences, thrive in a dynamic environment, and find joy in providing delightful, consistent service that turns first-time visitors into regulars, we invite you to join our team at Palm Canyon Swim & Social. THE TASK AT HAND: Making whatever the mood calls for - mimosas at brunch, craft cocktails with our chef's tasting menu, or espresso drinks to-go. Creating a warm, friendly, and laidback atmosphere that turns first-time guests into regulars. Learning our steps of service, products, menu, and systems inside and out. Working with the team to ensure the restaurant and bar run smoothly with everything in its place. We like to keep things tidy and fun for patrons and our staff. Restocking, replenishing, and prepping the bar as needed. Communicating openly with bar and restaurant managers when it comes to customer feedback. Collaborating with the hotel staff to ensure overnight guests visit the bar and know about all the great offerings (and promotions!) available exclusively to them. Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios. Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner. Inputting guest information and payments into hotel software system Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance. Politely enforcing established policies and procedures Effectively communicating guest requests or issues to management. WHAT WE'RE LOOKING FOR: Previous Hotel Front Desk experience Knowledge in mixing, garnishing and serving drinks Ability to keep the bar organized, stocked and clean Fluency in English; both verbal and non-verbal preferred Ability to provide legible communication and directions Compute basic arithmetic Relevant training certificate a plus 1-3 years of experience as a Bartender in a high-quality full service or fast casual environment a plus WHAT'S IN IT FOR YOU: A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you're under the weather. Career advancement in an organization committed to helping star employees thrive. There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Privacy Notice: For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at ******************* and ******************** to view the notice. For more information, visit ******************* or follow @palisociety For more information, visit lepetitpali.com or follow @lepetitpali For more information, visit ******************** or follow @arrivehotels We are an E-Verify Employer/Somos un empleador de E-Verify.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary. Hourly Rate Range: The hourly rate for this position ranges from $16.50 to $18.50, depending on experience and qualifications.

Guest Service Representative Two Bunch Palms promotes health and wellness by providing a gratifying, organic, lush and sustainable resort environment with world class services. Our guests are encouraged to define what wellness means for themselves, designing a unique experience consisting of healthier food options, world class Spa, movement & fitness classes, that balance the mind all while exploring our natural mineral waters, resulting in their greatest sense of well-being. Our mission is to differentiate ourselves among the nation's best known resort spas by taking advantage of our natural resources, spa offerings and healthy programs. If you are dedicated to providing an exceptional guest experience, you may be just the person we are looking for to work as an employee with Two Bunch Palms. Job Responsibilities: • Deliver prompt, efficient and courteous service to guests in accordance with established standards. • Welcome / Greet guests in a genuine and warm manner, performing check in and out processes efficiently and in a timely manner. • Explains the property and spa treatments to guests concisely, using excellent communication skills. • Monitors guests' needs on a continual basis, ensuring all requests will be promptly fulfilled. • Participates with others as a proactive team player to produce a smooth and well-rounded guest experience. • Assists other employees with side work, opening/closing duties as necessary. • Assist in all areas of the front office and spa, TEAMWORK is a must • Schedule lunches for therapists at appropriate times throughout the day. • Above average multi-tasking skills. • Thrives in a fast-paced environment. • Ability to perform basic and intermediate math. • Ability to use computer systems and other system applications such as Opera, Alice, Canary, Book4time, Ask suite, etc. • Ability to present self in a professional, pleasant, confident and well-groomed manner. • Ability to work effectively with other department employees and guests • Work closely with spa group sales staff to accommodate group reservations • Complete daily spa check-ins/pickups • Confirm Spa bookings and review intake forms. • Balance Book4Time • Assist with room utilization with therapists • Accountability for cash banks, deposits, and all POS transactions and reports. • Follow all department policies and procedures. Required experience: • At least 18 years of age. • High School Diploma or equivalent • 2 years Customer Service in a hotel or retail store • OPERA, BOOK4TIME and Canary familiarity is a HUGE Advantage! Job Type: Seasonal Open Availability Working weekends and holidays is a must! Perks: 401k Plan Sick Pay JRNL Two Bunch Palms is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

Benefits: Company parties Dental insurance Employee discounts Free uniforms Vision insurance 401(k) Free food & snacks Health insurance Parental leave Wellness resources Europa Village Highlights: Europa Village Wineries and Resort is a destination location in Temecula Valley Wine Country. We are a hospitality company rooted in family, and we welcome members and guests to enjoy a stay or a day in our European themed villages. We represent the countries of Italy, Spain and France and have multiple event spaces, tasting rooms, restaurants, overnight accommodations, and retail venues on our one-hundred-acre property. Our venue is the perfect place for weddings, corporate retreats, and private events providing different experiences through our unique function areas and themed menus. We employ enthusiastic associates who enjoy providing excellent customer service and desire to create lasting memories for our members and guests. Europa Village is looking to fill the position of a part-time PBX Operator. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. This candidate must have excellent communication skills and a clear speaking voice. Previous PBX experience is a plus. Responsibilities Specific to PBX Operator Possesses and lives Europa Village core values. Answers incoming calls from outside and inside the resort promptly and in a friendly, professional manner. Ensures effortless communication between all parts of the resort remain intact. Able to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various Europa Village employees. Transfers calls to the appropriate person and/or department. Maintains a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests. Able to assist in making reservations for hotel stays and restaurant dining. Performs clerical duties, such as typing, copying, and scanning documents. Effectively resolves minor guest conflicts/complaints calmly and effectively. Notifies management of any issues that cannot be resolved easily and swiftly. Other duties that may be assigned. Responsibilities Expected of All Villagers Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought. Be comfortable working at a desk for long periods of time. Be able to communicate Europa Village's story. Ability to treat all associates and guests in a respectful manner. Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks and shoes. Arrive on time and be respectful of attendance and punctuality. Adhere to Europa Village policies and procedures. Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary. Hours for this PBX position: Open Availability Must be available to work weekends and holidays. Compensation: $18.00 - $18.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description Are you the One? If you are a Night Auditor with 1 year of experience and 3 years Hotel front office experience with a High School diploma or higher-level education and prepare to work the Night Shift, this may be the opportunity for you! Key Responsibilities Ensure proper completion of all front office and night audit duties. Direct and coordinate the activities of all Nights Shift staff. Effectively, properly and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Greens standards Operations Analysis & Reporting: Accounts Payable Accounts Receivable and direct billing End of day statistics Labor hours Greens Splash Report Front office room inspection reports Competition survey Newspaper review for lead generation Operations statistics report - labor cost/room, etc. Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area. Act as the Manager on Duty (MOD). The ideal candidate will: Be proficient in the use of the Brands property management system as well as the Quore Property Management System and be able to train front desk personnel on the system. Be proficient and a champion of the Simple Hotel property data system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as the credit card machine, copier, and fax. Inform the General Manager of any unique situations or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by mail, telephone, fax, and central reservation systems referrals. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand the hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates. What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: Effective Communication skills Pleasing personality Good team player Good listener Well-groomed and professional appearance. Open with praise, discrete with criticism.

Benefits: 401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance Wellness resources South Coast Winery Resort & Spa is seeking a Night Auditor, the ideal candidate will have customer service experience. This position has a schedule of 11:00pm - 7:00am. ESSENTIAL DUTIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. · Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.· Audit, balance, post and report on front desk, rooms and all food and beverage outlets' cash and credit operations and reset all register to ensure accurate, timely function and optimal operations management.· Run the night audit final, after ensuring all revenue is balance.· Attend to guest needs at the front desk.· Prepare daily Revenue Report data by auditing point of service tapes/journals to breakdown revenue, covers, tips paid out and settlement by type and cashier.· Run audit reports/journals from the front office system, point of service and the computer.· Make corrections and adjustments and handle all computer problems that might occur throughout the shifts.· Input into the front office system revenue/expenses/allowances to generate the daily reports such as Guest Ledger Summary and the Daily Restaurant Summary.· Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.· Ensures proper use and care of all property equipment and supplies. · Carries out all reasonable requests of management not listed above. · Takes PRIDE in everything we do.· Takes OWNERSHIP of their actions and decisions.· Displays LEADERSHIP in our industry and our community.· Acts with INTEGRITY by being honest, trustworthy and doing the right thing.· Displays TEAMWORK by committing to common goals based on open and honest communication.· Delivers EXCELLENCE to our guests, our communities and to each other. QUALIFICATIONS: Hotel experience preferred. One to two years related experience or equivalent; Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. High school diploma or equivalent. Ability to access and accurately input information using a moderately complex computer system. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Compensation: $19.00 per hour Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. Purpose Enriching lives by crafting exceptional environments and experiences. Niche We design, build and care for unique settings where communities thrive and memorable experiences come to life. We are an Equal Employment Opportunity employer.