Night auditor jobs in Houston, TX - 135 jobs

TownePlace Suites Houston Intercontinental Airport SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning:Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist. Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Are you a night owl who thrives in a fast-paced environment? Do you excel at providing exceptional guest service even during the late hours? If so, we have an exciting opportunity for you to join our team as a Night Auditor at Dalwadi Hospitality Management. The Night Auditor at Dalwadi Hospitality Management serves as the primary point of contact for guests during the night shift, ensuring a seamless experience while upholding brand standards. As part of our dynamic team, you will have the chance to learn valuable skills in hospitality management and customer service. Essential Duties: Check in guests efficiently and warmly, ensuring accurate room assignments and rates Handle guest check-outs, inquiries, and complaints with professionalism Operate hotel phone system, handle reservations, and provide assistance to guests Maintain accurate records of room availability and guest accounts Conduct security walks and ensure compliance with safety procedures Generate audit reports, communicate effectively with team members, and maintain a high level of performance Requirements: Strong customer service skills Ability to work independently and collaboratively Excellent communication and attention to detail Capacity to multitask and show initiative Benefits: Paid time off Health, dental, vision, and life insurance Employee discounts Location: Houston, Texas Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Employee discount

The Night Auditor will ensure accurate allocation of all revenue to the appropriate departments, reconcile revenue across departments daily, and complete all required reports in a timely manner. Responsibilities Conduct all audit procedures in accordance with hotel and company standards on a daily basis. Verify and confirm the status of all wake-up call requests, ensuring proper handling and follow-up. Balance and reconcile all cash receipts and transactions completed during the audit shift, and ensure cash deposits are made promptly. Prepare the front office for the upcoming shift, resetting systems and operations for the day's business. Serve as a Guest Service representative and act as Manager on Duty during overnight hours, ensuring a seamless guest experience. Function as PBX operator during the audit shift, managing communication duties effectively. Participate in all front office meetings with an active and collaborative approach. Engage in all training and cross-training opportunities, continually enhancing skill sets. Proactively greet guests with a friendly and welcoming demeanor, ensuring a positive guest experience. Education and Experience HS Diploma or equivalent Previous Guest Service or Front Desk hospitality experience preferred

Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues. Prepares various audit worksheets as well as the Daily Flash Reports. Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives. Logs guest complaints into the Front Desk Communication or Log Book. Register guests into the hotel and checks guests out of the hotel. Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts. Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses. Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys. Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Handles confidential information, including guest records, with a high degree of integrity. Makes daily deposits (as applicable). Verifies room charges and rates; verifies register has appropriate starting cash. Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report. Submits reports to the corporate office as appropriate. Monitors room availability. Blocks rooms and handles guest requests. Performs and documents security walks on a regular basis. Has a thorough knowledge of emergency procedures and the implementation of procedures. Prepares continental breakfast on time; replenishes breakfast items as needed. Performs duties of a Guest Service Agent, including laundry functions as directed. May be required to make management decisions in the managers absence. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management

Reports to: Front Office Manager The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. CANDIDATE PROFILE Experience: • High school diploma or equivalent required, and college degree preferred. • Previous hotel Front Desk and Hilton brand experience is preferred • Hilton OnQ experience a plus. • Accounting background is preferred but not required. JOB ESSENTIALS • Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues. • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses. • Assist guests with arrival and departure from hotel, while providing positive guests experiences. • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines • Maintain confidentiality of all guests and hotel information • Exhibit attention to detail in order to ensure security of guest room access. • Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines. • Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. • Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner. • Ensure work area is clean and clear debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively • Perform any other job related duties as assigned. Other • Ability to access and accurately input information using a moderately complex computer system • Able to handle cash and credit transactions. • General knowledge of local area attractions and transportation. • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. • Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. • Ability to observe and detect signs of emergency situations. • Ability to establish and maintain effective working relationships with associates, customers and patrons. • Command of the English language both written and verbal. • Ability to multi-task, and prioritizes with excellent follow up skills and customer service. • Regular attendance in conformance with the standards is essential to the successful performance of this position. • Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Physical Demands • Some lifting may be required. This position may require 75%+ or more of time on their feet. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. ***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**

Come join our team and the beautiful Home2 Suites! 11121 Fountain Lake Drive, Stafford, TX OPEN INTERVIEWS - EVERY WEDNESDAY2PM - 4PM Just walk in! No Phone calls please. Ask for Roxanne! -Great starting pay and flexible shifts! -Up to 15 PTO Days per year for FT and PT! -Medical, Dental and Vision Insurance -Critical Illness and Accident Insurances -Monthly and Referral Bonus -401k -Pet Insurance -Brand Travel Discounts JOB SUMMARY A Night Auditor is primarily responsible for auditing, balancing and reporting on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. QUALIFICATION STANDARDS · Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. · Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed. · Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. · Prepare and input statistics and income journal sheets for preparation of daily reports. · Balance and close all bank ticket codes, daily. · Run night audit final after insuring all revenues are in balance nightly. · Perform the duties of a Front Desk Clerk including express checkouts. Education & Experience: · High School Education or equivalent experience. · Accounting background preferred, but not required. · Ability to operate Personal Computer, Cash Register and Calculator. · Ability to compile facts and figures. · Telephone and guest relations etiquette and skills. Physical requirements: · Ability to lift files/papers up to 5 lbs. 50% of time. May lift luggage up to 50 lbs. · Mobility - ability to move between front desk, PBX and accounting and various other areas in the hotel, 15-20% of time. · Ability to bend, lift, and be standing or walking during entire shift Equal Opportunity Employer (M/F/D/V) View all jobs at this company

PRIOR HOTEL EXPERIENCE REQUIRED NIGHT SHIFT MAINLY IN NEED JOB ADRESS: 15675 JFK BLVD HOUSTON TX 77032 Job Details: Welcome guests in a friendly, prompt, and professional manner. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. The answer, record, and process all guest calls, messages, requests, questions, or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Job requirements: Frequently standing up behind the desk and front office areas. Basic computer skills to operate various property management and reservations systems, etc. Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a FLEXIBLE SCHEDULE including nights, weekends, and/or holidays. BE ABLE TO WORK HAVE RELIABLE TRANSPORTATION TO COMMUTE FROM AND TO WORK MUST HAVE previous hotel experience. Job Types: Full-time, Part-time. Shifts: 7AM- 3PM, 3PM-11PM, 11 PM - 7AM. Pay: $10 an Hour Schedule: 8-hour shift. Morning, afternoon & night shifts. Holidays. Weekend availability.

Overview The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Service Agent will be responsible to act as our guests' first point of contact during their stay and manage all aspects of their accommodation Responsibilities Be knowledgeable about The Post Oak and its services Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times Access all functions of computer system according to established procedures and standards. Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards. Accommodate all requests for information in a congenial manner Process all guest check-ins/check-outs according to Forbes and AAA standards Set up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guests Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction Document and confirm reservations and cancellations Qualifications Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity 1 year of Front Office experience or equivalent Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities Must speak, read, write and understand English Previous hotel experience, luxury or Forbes experience preferred Ability to work flexible schedules, including nights, weekends and holidays is required Physical demands: Stand for an entire work shift What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Complimentary parking and colleague meal Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. Posted Salary Range USD $16.00 - USD $16.00 /Hr. Tipped Position This position does not earn tips Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity 1 year of Front Office experience or equivalent Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities Must speak, read, write and understand English Previous hotel experience, luxury or Forbes experience preferred Ability to work flexible schedules, including nights, weekends and holidays is required Physical demands: Stand for an entire work shift What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Complimentary parking and colleague meal Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

You will be an integral member of the Magnolia Houston Hotel team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. #Magnolia

Blossom Hotel is Houston's newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us in filling the position of Front Desk Agent. The Front Desk Agent is the first point of contact for guests, responsible for delivering a seamless and welcoming experience during check-in, check-out, and throughout the stay. This role requires professionalism, attention to detail, and a strong commitment to luxury service standards, ensuring every guest feels valued and cared for. What we provide you with: Competitive pay Hotel room discounts with our Crescent managed properties across North America for you and your family members Excellent benefits plans for eligible associates and your family members Paid time off Career development opportunities in a luxury hospitality environment Free meals Free parking Here is what you do each day: Welcome and check in guests efficiently, ensuring a smooth and personalized experience. Handle check-out procedures, including billing, payment processing, and guest inquiries. Provide information about hotel services, amenities, dining options, and local attractions. Respond promptly to guest requests, concerns, or complaints, ensuring resolution in line with luxury service standards. Maintain accurate guest records and reservations in the property management system (PMS). Coordinate with housekeeping, concierge, and other departments to meet guest needs seamlessly. Handle phone calls, emails, and in-person inquiries professionally and courteously. Uphold security procedures, ensuring guest safety and privacy at all times. Assist in upselling room upgrades, packages, and hotel services. Maintain a clean, organized, and welcoming front desk area. Does this sound like you? Previous experience in front desk operations, preferably in a luxury hotel or resort environment. Excellent guest service, communication, and interpersonal skills. Proficiency with property management systems (PMS) and standard office software. Ability to remain calm and professional under pressure. Strong attention to detail and organizational skills. Flexible schedule, including nights, weekends, and holidays. Ability to stand for extended periods and perform light lifting as needed. Manual dexterity for operating computers, phones, and office equipment. **Soon to be a Curio Collection by Hilton Properties**

←Back to all jobs at Scenic Property Group FRONT DESK AGENT Scenic Property Group is an EEO Employer - M/F/Disability/Protected Veteran Status Scenic Property Group is an EEO Employer - M/F/Disability/Protected Veteran Status Greet guests warmly and provide a welcoming check-in and check-out experience. Answer phone calls and respond to guest inquiries regarding hotel services, amenities, and local attractions. Process reservations, cancellations, and payments accurately. Handle cash, credit, and room charge transactions according to hotel policy. Maintain an organized and clean front desk area. Communicate effectively with housekeeping, maintenance, and management teams to ensure guest satisfaction. Resolve guest issues promptly and professionally, escalating as needed. Verify guest identification, assign rooms, and issue room keys. Follow all hotel policies, procedures, and safety guidelines. Provide excellent customer service to ensure a positive guest experience and encourage repeat business. Please visit our careers page to see more job opportunities.

We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision. Key Responsibilities: Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys. Handle guest requests, concerns, and complaints promptly and professionally. Process payments and transactions, including room charges, cash, debit, or credit. Ensure the common area and lobby are clean and presentable. Run daily reports, such as arrivals, departures, and special requests, checking for accuracy. Maintain front desk supplies and equipment. Coordinate with housekeeping and maintenance to track room readiness. Answer guest calls and provide information about the property and local attractions. Perform administrative duties, including filing and updating records. Safeguard guest information and handle confidential records with integrity. Other duties as assigned. Requirements: 1 year of experience in hospitality and front desk roles. Strong written and verbal communication skills. Proficiency in Windows operating systems, spreadsheets, and word processing. Ability to solve problems and make decisions quickly. High school diploma or equivalent. Ability to work independently and handle stressful situations. Physical Demands: Regularly required to walk, stand, and use hands to complete tasks. Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.

Aloft Houston Downtown SECTION ONE: MCR Universal Role Standards The part-time Night Auditor at the Aloft Houston Downtown will be responsible for checking guest in and out. Reconcile daily revenue events and process tax exempt reservations. CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning:Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist. Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Job DescriptionDescription: Night Auditor - 402150 Department: Rooms Reports To: Front Office Manager/Director of Front Office Operations FLSA: Non-Exempt The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime hours. The role also involves providing exceptional customer service to hotel guests. Essential Duties and Responsibilities: Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced. Check guests in and out, ensuring proper room assignments and handling guest requests efficiently. Handle all guest inquiries, providing information about the hotel, its services, and the local area. Prepare and distribute daily reports to the management team. Monitor the security of the hotel during the night, responding to any emergencies or disturbances. Process all financial transactions, including cash handling, credit card processing, and ensuring proper posting to guest accounts. Ensure proper communication with the next shift and management team, noting any issues or important information. Maintain the cleanliness and organization of the front desk area. Provide wake-up calls and perform other guest services as needed. Perform basic troubleshooting of hotel equipment and systems, escalating issues to the appropriate department as necessary. Qualifications: Education and Experience: High school diploma or equivalent required. Previous experience in a customer service role preferred. Experience in accounting or bookkeeping is a plus. Skills and Abilities: Strong attention to detail and ability to work with numbers. Excellent customer service and communication skills. Ability to work independently and make decisions with minimal supervision. Proficient in the use of computers and hotel management software. Ability to handle multiple tasks and work under pressure. Reasonable Accommodations: The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department. Requirements: Physical Requirements: Ability to stand, walk, and remain in a stationary position for extended periods. Ability to lift, carry, push, or pull up to 20 pounds occasionally. Visual and auditory ability to operate office equipment, including computers and phones, and to respond to emergencies. Ability to perform repetitive motions, such as typing and writing. Work Environment: Work is performed in a hotel environment, primarily at the front desk. The position involves overnight shifts, including weekends and holidays.

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing Ability to read, comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) • Ability to participate in the creation of an enjoyable work environment Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Answers and routes call as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Replenishes continental breakfast as needed and keeps the area clean Ensures common area/lobby is clean Performs laundry functions as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank. Balances cash bag at open and closing of each shift. Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management

Overview FFront Desk Agent Overnight The Overnight Front Desk Agent is responsible for welcoming and providing friendly service to guests during the hours of 11 pm-7 am. Responsibilities Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees Register arriving guests by completing appropriate paperwork and obtaining proper payment information Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel Print and process routine reports and may assist in the training of new departmental employees Promote positive public/employee relations at all times Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints Assist other departments with requirements they may have pertinent to hotel guests Maintain a clean, safe, hazard-free work environment within area of responsibility Performs any other duties as assigned Qualifications High school diploma or GED Prior high-volume customer service experience One (1) year of hotel front desk experience strongly preferred What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. Posted Salary Range USD $14.00 - USD $16.00 /Hr. Tipped Position This position does not earn tips High school diploma or GED Prior high-volume customer service experience One (1) year of hotel front desk experience strongly preferred What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.