Night Auditor
Night auditor job in Fort Mill, SC
Avid-Amusement Park | 154 Springhill Farm Rd. Fort Mill, SC 29715
Join Maya Hotels and Take the Next Step in Your Career!
Are you a hardworking and detail-oriented individual with a passion for hospitality? At Maya Hotels , we are seeking a Night Auditor to manage front desk operations, financial transactions, and overnight guest services. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!
Why Join Maya Hotels?
Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.
Learn more about us at *******************
What We Offer:
Medical, Dental and Vision Insurance.
100% Employer Paid Life Insurance.
Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
Retirement Savings: 401K with Employer Contribution.
Employee Perks: Employee Referral Program, hotel discounts, and more!
Work-Life Balance: Paid Time Off (PTO).
Competitive salary and performance-based bonuses.
Career growth opportunities within the Maya Hotels family.
A supportive and friendly work environment.
The chance to work with ten well-respected hotel brands.
:
Essential Duties and Responsibilities:
Front Desk Operations:
Perform guest check-in and check-out processes efficiently and accurately.
Provide excellent customer service, addressing guest inquiries, requests, and concerns.
Manage reservations and ensure all guest information is accurate in the system.
Assist with guest needs, including wake-up calls, room changes, and additional amenities.
Handle guest issues professionally and work to resolve them promptly.
Night Audit Functions:
Conduct a detailed audit of financial transactions, including guest folios, cash handling, and credit card charges.
Reconcile daily revenue, verify postings, and resolve discrepancies.
Prepare and distribute reports such as the Night Audit Report, Revenue Report, and Occupancy Report for hotel management.
Close the day's financial activities and generate the Daily Flash Report.
Ensure compliance with hotel policies and procedures across all operating departments.
Accounting and Financial Controls:
Maintain financial records, including guest ledgers, accounts receivable, and accounts payable.
Process and review invoices for accuracy before forwarding them to accounting.
Assist with month-end financial reporting and statements.
Monitor and control cash handling procedures, ensuring secure storage of funds.
Follow all hotel accounting and financial policies, procedures, and controls.
Night Safety and Security:
Maintain a secure environment for guests and employees throughout the night.
Monitor hotel access and ensure the safety of property and guests.
Respond to emergencies such as fire alarms, medical situations, or security concerns in accordance with hotel protocols.
Responsible Business Practices:
Adhere to Maya Hotels' policies, procedures, and Code of Ethics.
Maintain a clean and professional personal appearance, following Maya Hotels Grooming Policy-a smile is considered part of the uniform.
Promote a safe working environment, practice proper cash handling, and comply with safety regulations.
Participate in hotel sustainability initiatives, including recycling efforts and reducing energy consumption.
Education, Skills and Abilities:
Education: High school diploma or equivalent; additional education in accounting or hospitality is preferred.
Experience: Previous experience in front office operations or night audit roles is desirable.
Communication Skills: Excellent communication and customer service skills to interact with guests and colleagues effectively.
Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently.
Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment.
Technical Skills: Proficiency in computer systems, hotel property management software, and basic accounting principles.
Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer.
Flexibility: Ability to work various shifts, including evenings, weekends, and holidays.
Physical Requirements:
Ability to stand for extended periods of time.
Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage.
Ability lifting items up to 25lbs as needed.
Ready to Join the Team?
Apply today, we look forward to welcoming you to the Maya Hotels Family!
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.
Auto-ApplyNight Auditor
Night auditor job in Charlotte, NC
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyNight Auditor
Night auditor job in Charlotte, NC
Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.
Duties include:
Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes change
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Conducts security walks
Keeps records of room availability and guest's accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates
Setting wake up calls
Printing and delivering notices to guests
Stocks linens and supplies at front desk for the following day
Generates automated audit reports for manager's review
Communicates with the previous and following shifts
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor
Requirements:
Good customer service skills
Ability to work independently and with others
Good communication skills
Attention to detail
Ability to multi task
Displays good initiative
Night Auditor-Courtyard Charlotte Airport North
Night auditor job in Charlotte, NC
We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
Answer phone calls and respond to online inquiries in a timely and professional manner
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
Monitor and maintain inventory of supplies and equipment
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a night auditor or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Excellent attention to detail and problem-solving skills
Flexibility to work overnight shifts, including weekends and holidays
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Night Auditor
Night auditor job in Charlotte, NC
We are currently searching for the best and brightest in the customer service industry to fill our Night Auditor role.
Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance.
We are looking for a strong individual who can help continue providing great customer service throughout the night time operation hours. This person will need to possess the ability to complete shift tasks solely on their own during the overnight shift. Also, the skills desired for this position are, but not limited to; great personality, motivation to go above and beyond, ability to multitask, and great attention to detail.
Night Audit is responsible for balancing all the revenue and expense transactions which occur during the day at the hotel, balancing the guest ledger on a daily basis and complete all necessary reports. The ideal applicant should be capable of working autonomously with no one to assist him or her with the basic functions, such as checking guest in and out, reconciling accounts, responding to guest complaints, setting up breakfast in the morning and taking the initiative for necessary tasks.
The hours for this position are 11PM-7AM. Must be able to work during the overnight hours including weekends and holidays.
*Must have 1-2 years of hotel experience, preferably night audit.
*Must understand all aspects of the front desk and guest services.
*Must be outgoing, upbeat and pays attention to detail.
Night Auditor
Night auditor job in Charlotte, NC
Job Responsibilities The Night Auditor functions as an overnight Guest Service Representative along with additional front desk responsibilities. This involves attending to guest needs and following standard operating procedures within the Property Management System. Other responsibilities include:
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Audit and balance reports from the day shifts
Schedule guest wake-up calls and reservations for the following day
Verify that all shift work has been completed as outlined on shift checklist
Respond to guest inquiries, concerns and complaints as needed
Communicate to all departments as needed
Answer phones and place reservations
Balance cash drawers and record receipts
Email shift report to all team members
Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff.
Benefits
Family Focused Culture
Development and Promotion Opportunities
Competitive Pay
Health, Vision, Dental and Supplemental Insurance
Paid Vacation and Holiday Pay
401k
Uncapped Employee Referral Program
About Tara and Uncompromised Hospitality
Tara owns, develops, and manages all of its hotels. Our family's business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to
Deliver Uncompromised Hospitality
. Recruiting, training and developing outstanding Team Members is the only way to do this.
We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of
Delivering Uncompromised Hospitality
.
Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us.
Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we
Deliver Uncompromised Hospitality
.
Auto-ApplyNight Auditor
Night auditor job in Charlotte, NC
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.
DUTIES & RESPONSIBILITIES
Approach all encounters with guests and associates in a friendly service-oriented manner.
Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Complete the Night Audit checklist for computer procedures daily.
Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
Maintain cashiering responsibilities as per Front Office procedures according to company's standards.
Maintain Front Office computer system operation according to company standards.
Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
Follow up to ensure periodic checks by the security guards are made of building and guest corridors to ensure all areas are locked and secured (property specific)
Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures according to company's standards.
Maintain proper record keeping (i.e. log books etc.) to company's standards.
Be familiar with all company's policies and procedures.
Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
Maintain radio contact with other associates during entire shift.
Have a working knowledge of security procedures.
Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
Prepare and distribute the Daily Flash Report as needed.
Transfer the master or house accounts as necessary.
Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed.
Train any new Night Auditors as requested by management.
Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening lobby area (property specific)
Handle items for Lost and Found according to the standard.
Complete any reports as requested by management in a timely manner.
Complete any miscellaneous duties as required
Attend meetings as required by management.
Perform any other duties as requested by the General Manager or any other member of management.
Night Auditor
Night auditor job in Charlotte, NC
Raines Co. - Your Future is Now!
The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Job Functions
Maintains a friendly, professional, cheerful, and courteous demeanor at all times
Accurately answers inquiries from potential guests and accepts hotel reservations
Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Allocates rooms to expected arrivals after checking the guest preferences and special requests
Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
Cross checks all billing instructions to ensure they are correctly updated
Handles group arrivals and pre-registers each guest
Ensures payments are made or on file for each guest and that billing is routed for groups correctly
Completes cash transactions and maintains full responsibility for personal bank
Ensures Front desk log (book or system) is read and updated
Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
Balances accounts from the day shifts
Checks all payment methods are up to date and correspond to the rooms they are on file with
Posts transactions from outlets to appropriate rooms or ledger accounts
Verify that all end of day work has been performed
Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day
Enter room cleans in Hotel Effectiveness
Attends meetings as required
Experience and Education:
Experience in customer service, forward-facing, or other guest-related positions
Prior experience in the hospitality industry as a front desk agent or night auditor preferred
Experience with brand or property specific PMS, Quore, PBX and other hotel related systems
Proficient in Microsoft 365 or similar computer applications
Minimum High school diploma, GED or equivalent
Associate's degree in Business Administration, Hospitality or related major preferred
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
Auto-ApplyNIGHT AUDITOR
Night auditor job in Charlotte, NC
Job Description
** Shift Times: 11pm-7am - Monday, Tuesday, Wednesday, Thursday & Friday**
Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.
Duties include:
Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes change
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Conducts security walks
Keeps records of room availability and guest's accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates
Setting wake up calls
Printing and delivering notices to guests
Stocks linens and supplies at front desk for the following day
Generates automated audit reports for manager's review
Communicates with the previous and following shifts
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor
Requirements:
Good customer service skills
Ability to work independently and with others
Good communication skills
Attention to detail
Ability to multi task
Displays good initiative
#hc193535
Night Auditor
Night auditor job in Mooresville, NC
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits:
Medical
Vision
Dental
401K
Immediate Pay- earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brand-specific employee discounts
Long term/short term disability
Life insurance
Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean • Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock • Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience • High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Auto-ApplyNight Audit Part-Time
Night auditor job in Fort Mill, SC
Run audit reports and journals from all credit card and computer systems.
Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
Support
Make corrections and adjustments and handle any computer issues that may arise.
Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
Ensure all reports and back-up vouchers are complete and filed properly.
Review and correct discrepancies in the Front Desk System.
Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
Ability to communicate effectively with guests, vendors, and other associates.
Ability to adhere to all applicable Federal, state, local, safety, and health standards.
Ability to assist with the design and preparation of statistical reports and presentations as needed.
Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.
Ability to accurately reports information.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required Hotel meetings.
Professionalism and Style Expectations
These are expected of every associate within StepStone Hospitality, Inc.
Personal Effectiveness
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Communication
Understands and communicates the StepStone Mission and Core values.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.
Requirements
Requirements These are required of every associate.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned by the immediate supervisor or General Manager.
Additional responsibilities specific to you are:
Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
Must have excellent mathematical and computer skills.
High school education and relevant training and experience required. Additional education preferred.
At least one year of relevant experience required.
Ability to timely obtain any required licenses or certificates.
CPR training and first aid training preferred.
Additional language ability preferred.
EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Night Auditor
Night auditor job in Fort Mill, SC
Job Description
This position is responsible for conducting all nightly audit-related duties while answering the phones and using the hotel's front desk reservation and computer systems for checking guests in and out in accordance with company standards.
Pre-Requisites (Requirements):
Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
Ability to operate company issued hand-held electronic devices such as tablets as required for business purposes.
Must be able to operate basic office machines, i.e., copier, fax, printer, electronic key machine, etc.
Must display very good organization and time management skills.
Must have excellent communication and interpersonal skills with the ability to interact with many different personalities.
Must have sound judgment and discretional skills and be able to work with little or no supervision.
Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
Must be able to work with sensitive and confidential material.
Must be able to obtain valid, current and non-probationary driver's license if required to operate hotel shuttle/van.
Obtain any locally required certifications.
Work Environment & Context:
Must be able to stand for extended periods, often for a minimum of 2 hours at a time.
Must be able to maneuver through all areas of the front office.
Must be able to lift up to 20 pounds and carry up to 10 pounds.
Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
Must have the manual dexterity and coordination to operate office equipment, including computers, fax machines and photocopier.
Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruption
Night Auditor - Front Desk
Night auditor job in Huntersville, NC
Summary: The Night Auditor is responsible for maintaining the front desk and reconciling the hotel's financial records during over night hours, ensuring accuracy and assisting guests with their needs. The Night Auditor is to report ten minutes before shift change time.
Job Duties:
Initial Duties with Guest Service Agent Going Off Duty
Count the money drop for the clerk you are relieving.
Watch the clerk drop the money in the locked drop box.
Sign your initials on the money shift verification form.
Count your bank.
Any shortage should be documented in writing and signed by a desk clerk and auditor. Report shortage to the manager.
Check the computer and make sure your shift has been keyed in and your initials are posted.
Regular duties as Night Auditor
Check the day's work and correct any errors.
Do all check systems
Clean the lobby
Set up continental breakfast
Take reservations and enter into computer
Do the audit; following the audit guidelines
Responsibility of All Shifts
To keep Lobby clean and neat at all times.
Follow all rules given to you on the date hired.
To complete correctly all daily forms and reports.
To know the layout of interior and exterior of property.
To know the location of the main gas cut off, water, electrical, and breakers.
To know the location of master keys, override keys and laundry room keys so the appropriate service can be provided if a guest has a problem.
To know how to shut the computer down in case of emergency or fire.
Have an emergency kit with a flashlight (Know where it is at all times).
Know the location of the first aid supplies
Know the manager's phone number
After two weeks of training, a trainee will be required to work alone. During the 120-day probationary period the manager will continue to work with trainee a part of each day to improve your proficiency.
Know how to set up the American Disabilities Act (ADA) box.
Refer all customers to another Daly Seven property when full at your location.
Any additional responsibilities assigned by Supervisor.
Night Auditor
Night auditor job in Statesville, NC
Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.
Duties include:
Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes change
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Conducts security walks
Keeps records of room availability and guest's accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates
Setting wake up calls
Printing and delivering notices to guests
Stocks linens and supplies at front desk for the following day
Generates automated audit reports for manager's review
Communicates with the previous and following shifts
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor
Requirements:
Good customer service skills
Ability to work independently and with others
Good communication skills
Attention to detail
Ability to multi task
Displays good initiative
RCV INBOUND AUDIT Night shift
Night auditor job in Mocksville, NC
Who We Are:
Kontoor Brands, Inc. (KTB) is the parent company of Wrangler , Lee and Rock & Republic , with owned manufacturing facilities in Mexico. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 13,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.
Job Posting:
Boxes travel along conveyor from unloaded trailers to Inbound Audit if the box is not received by the automated system. Boxes that need to be carton created are moved manually to the area. Associate then removes all garments from the box and places them on worktable. Associate then uses handheld scanner and scans each garment bar code. When all garments have been scanned, press F3 to process box. When all garments have been processed, they will pick up box and place on takeaway conveyor.
Why Kontoor Brands?
At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.
When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.
We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.
Auto-ApplyNight Auditor
Night auditor job in Charlotte, NC
Raines Co. - Your Future is Now!
The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Job Functions
Maintains a friendly, professional, cheerful, and courteous demeanor at all times
Accurately answers inquiries from potential guests and accepts hotel reservations
Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Allocates rooms to expected arrivals after checking the guest preferences and special requests
Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
Cross checks all billing instructions to ensure they are correctly updated
Handles group arrivals and pre-registers each guest
Ensures payments are made or on file for each guest and that billing is routed for groups correctly
Completes cash transactions and maintains full responsibility for personal bank
Ensures Front desk log (book or system) is read and updated
Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
Balances accounts from the day shifts
Checks all payment methods are up to date and correspond to the rooms they are on file with
Posts transactions from outlets to appropriate rooms or ledger accounts
Verify that all end of day work has been performed
Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day
Enter room cleans in Hotel Effectiveness
Attends meetings as required
Experience and Education:
Experience in customer service, forward-facing, or other guest-related positions
Prior experience in the hospitality industry as a front desk agent or night auditor preferred
Experience with brand or property specific PMS, Quore, PBX and other hotel related systems
Proficient in Microsoft 365 or similar computer applications
Minimum High school diploma, GED or equivalent
Associate's degree in Business Administration, Hospitality or related major preferred
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
Night Auditor
Night auditor job in Charlotte, NC
Job Description
Job Responsibilities The Night Auditor functions as an overnight Guest Service Representative along with additional front desk responsibilities. This involves attending to guest needs and following standard operating procedures within the Property Management System. Other responsibilities include:
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Audit and balance reports from the day shifts
Schedule guest wake-up calls and reservations for the following day
Verify that all shift work has been completed as outlined on shift checklist
Respond to guest inquiries, concerns and complaints as needed
Communicate to all departments as needed
Answer phones and place reservations
Balance cash drawers and record receipts
Email shift report to all team members
Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff.
Benefits
Family Focused Culture
Development and Promotion Opportunities
Competitive Pay
Health, Vision, Dental and Supplemental Insurance
Paid Vacation and Holiday Pay
401k
Uncapped Employee Referral Program
About Tara and Uncompromised Hospitality
Tara owns, develops, and manages all of its hotels. Our family's business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to
Deliver Uncompromised Hospitality
. Recruiting, training and developing outstanding Team Members is the only way to do this.
We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of
Delivering Uncompromised Hospitality
.
Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us.
Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we
Deliver Uncompromised Hospitality
.
Night Auditor
Night auditor job in Charlotte, NC
Holiday Inn Express Charlotte Airport | 108 Airport Commons Dr. Charlotte, NC 28208
Join Maya Hotels and Take the Next Step in Your Career!
Are you a hardworking and detail-oriented individual with a passion for hospitality? At Maya Hotels , we are seeking a Night Auditor to manage front desk operations, financial transactions, and overnight guest services. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!
Why Join Maya Hotels?
Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.
Learn more about us at *******************
What We Offer:
Medical, Dental and Vision Insurance.
100% Employer Paid Life Insurance.
Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
Retirement Savings: 401K with Employer Contribution.
Employee Perks: Employee Referral Program, hotel discounts, and more!
Work-Life Balance: Paid Time Off (PTO).
Competitive salary and performance-based bonuses.
Career growth opportunities within the Maya Hotels family.
A supportive and friendly work environment.
The chance to work with ten well-respected hotel brands.
:
Essential Duties and Responsibilities:
Front Desk Operations:
Perform guest check-in and check-out processes efficiently and accurately.
Provide excellent customer service, addressing guest inquiries, requests, and concerns.
Manage reservations and ensure all guest information is accurate in the system.
Assist with guest needs, including wake-up calls, room changes, and additional amenities.
Handle guest issues professionally and work to resolve them promptly.
Night Audit Functions:
Conduct a detailed audit of financial transactions, including guest folios, cash handling, and credit card charges.
Reconcile daily revenue, verify postings, and resolve discrepancies.
Prepare and distribute reports such as the Night Audit Report, Revenue Report, and Occupancy Report for hotel management.
Close the day's financial activities and generate the Daily Flash Report.
Ensure compliance with hotel policies and procedures across all operating departments.
Accounting and Financial Controls:
Maintain financial records, including guest ledgers, accounts receivable, and accounts payable.
Process and review invoices for accuracy before forwarding them to accounting.
Assist with month-end financial reporting and statements.
Monitor and control cash handling procedures, ensuring secure storage of funds.
Follow all hotel accounting and financial policies, procedures, and controls.
Night Safety and Security:
Maintain a secure environment for guests and employees throughout the night.
Monitor hotel access and ensure the safety of property and guests.
Respond to emergencies such as fire alarms, medical situations, or security concerns in accordance with hotel protocols.
Responsible Business Practices:
Adhere to Maya Hotels' policies, procedures, and Code of Ethics.
Maintain a clean and professional personal appearance, following Maya Hotels Grooming Policy-a smile is considered part of the uniform.
Promote a safe working environment, practice proper cash handling, and comply with safety regulations.
Participate in hotel sustainability initiatives, including recycling efforts and reducing energy consumption.
Education, Skills and Abilities:
Education: High school diploma or equivalent; additional education in accounting or hospitality is preferred.
Experience: Previous experience in front office operations or night audit roles is desirable.
Communication Skills: Excellent communication and customer service skills to interact with guests and colleagues effectively.
Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently.
Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment.
Technical Skills: Proficiency in computer systems, hotel property management software, and basic accounting principles.
Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer.
Flexibility: Ability to work various shifts, including evenings, weekends, and holidays.
Physical Requirements:
Ability to stand for extended periods of time.
Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage.
Ability lifting items up to 25lbs as needed.
Ready to Join the Team?
Apply today, we look forward to welcoming you to the Maya Hotels Family!
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.
Auto-ApplyNight Audit Part-Time
Night auditor job in Fort Mill, SC
Run audit reports and journals from all credit card and computer systems.
Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
Support
Make corrections and adjustments and handle any computer issues that may arise.
Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
Ensure all reports and back-up vouchers are complete and filed properly.
Review and correct discrepancies in the Front Desk System.
Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
Ability to communicate effectively with guests, vendors, and other associates.
Ability to adhere to all applicable Federal, state, local, safety, and health standards.
Ability to assist with the design and preparation of statistical reports and presentations as needed.
Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.
Ability to accurately reports information.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required Hotel meetings.
Professionalism and Style Expectations
These are expected of every associate within StepStone Hospitality, Inc.
Personal Effectiveness
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Communication
Understands and communicates the StepStone Mission and Core values.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.
Requirements:
Requirements These are required of every associate.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned by the immediate supervisor or General Manager.
Additional responsibilities specific to you are:
Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
Must have excellent mathematical and computer skills.
High school education and relevant training and experience required. Additional education preferred.
At least one year of relevant experience required.
Ability to timely obtain any required licenses or certificates.
CPR training and first aid training preferred.
Additional language ability preferred.
EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RCV INBOUND AUDIT Night shift
Night auditor job in Mocksville, NC
Who We Are: Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 13,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.
Job Posting:
Boxes travel along conveyor from unloaded trailers to Inbound Audit if the box is not received by the automated system. Boxes that need to be carton created are moved manually to the area. Associate then removes all garments from the box and places them on worktable. Associate then uses handheld scanner and scans each garment bar code. When all garments have been scanned, press F3 to process box. When all garments have been processed, they will pick up box and place on takeaway conveyor.
Why Kontoor Brands?
At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.
When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.
We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.
Auto-Apply