Night auditor jobs in Iowa City, IA - 333 jobs

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident or emergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries. QUALIFICATIONS: Previous guest relations training. Accounting background preferred. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Description SUMMARY STATEMENT Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Responsible for basic accounting functions required by this role. PRIMARY DUTIES AND ACCOUNTABILITIES Audit and balances reports from the daily shift. Schedules guest's wake up calls for the following day. Verifies all credit card transactions are properly processed, all guest folios are balanced out and cash payments are recorded. Completes any reports or projects assigned by management/ supervisor. Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. Efficiently handles all payments received. Balances/verifies all monetary transactions in the appropriate accounts. Ensures that guest privacy is maintained. Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. Guest Service Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. Properly compiles, completes, and distributes reports to all management and relevant staff. Reports any maintenance, security, or safety issues to the appropriate staff. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE High School Diploma or GED required. Previous front desk experience highly preferred. Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred. Excellent organizational and prioritization skills. Ability to work well and collaborate with others. Ability to work overnight. Superior customer service skills. Excellent communication skills. May be required to stand for an extended period of time. Able to work a flexible schedule (weekends and holidays). Must be available for training during the day/evening shift for at least one week, when hired, prior to moving to overnight shift Job Types: Full-time, Part-time Pay: $16.00 - $18.00 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Holidays Night shift Overnight shift Weekends as needed Ability to Commute: Schaumburg, IL 60173 (Required) If offered, employment is contingent on cleared Background check.

"Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details Job Type: Full-time Pay: $17.50 per hour Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends Job Overview The Night Auditor is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Additionally, the Night Auditor handles financial transactions and reports, ensuring the accuracy of the hotel's nightly audit. Key Responsibilities Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems. Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses. Professional Relations: Maintain the company's professional reputation by providing superior customer service. Assist and support area personnel as needed. Coordinate with the Accounting Department regarding customer credit status. Keep management informed of area activities and significant problems. Attend and participate in meetings as required. Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. Perform any other tasks/duties as assigned by the manager/ supervisor. Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols. Qualifications Education/Certification: High school graduate or equivalent. Experience: Customer service and data entry experience preferred. Skills/Abilities: Excellent communication and public relations skills. Well organized and attentive to detail. Willingness to assist others. Strong typing abilities and proficiency with PC, calculator, and office equipment. Benefits: Employee hotel room discount Holiday pay Paid training Professional development assistance WHY YOU'LL LOVE WORKING WITH US: Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild! Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day. Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities. Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead. Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. If you're still with us, there's only one thing left to do: Apply now and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at Fairfield Inn & Suites Naperville: Fairfield Inn & Suites Naperville is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.

Q Center is looking for a Part Time Night Auditor to join our team! Job Summary The Night Auditor is responsible for reconciling all front desk cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. The schedule for this position is 11pm-7:30am, varying days of the week and weekend. Starting rate for this position is $19.00/hour. Benefits Paid time off 401(K) with employer match Education & Experience High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service experience required. Proficient in Microsoft Office to include Word, Excel and PowerPoint. Physical Requirements Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. Fundamental Requirements Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees. Must be able to work with and understand financial information and data, and basic arithmetic functions. Perform all audit procedures as set forth by Q Center Policies and Procedures, on a daily basis. Be able to perform all duties of Guest Services Agent and assist at front desk as required by management. Balance and reconcile financial reports. Prepare and distribute necessary daily reports as required (i.e., Manager Flash report, VIP, Day Guest etc.) according to Q Center standards. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Act as PBX operator during the audit shift. Ensure accuracy of all numbers reported. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Handle guest requests. The Q Center: Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

What You'll Do: Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day. Some of your nightly duties include: · Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests. · Answer guests' questions about the hotel services and amenities. Where You've Been: We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Night Audit The Night Audit is a team member of the MainStay Suites Schaumburg location. This is a well-established Choice Hotels extended stay brand. In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we're committed to supporting our Associates. The Night Auditor is a pivotal role responsible for overseeing the hotel's nightly operations. The ideal candidate will be reliable, detail-oriented, and willing to conduct a variety of tasks during the overnight hours. You must have a passion for hospitality, excellent communication skills and honesty and integrity must be paramount in all that you do. What We Offer Health and Dental Insurance for Full Time Associates 401(k) with Employer Match for all Associates Paid time off for ALL Associates per Associate Guide Company pays six holidays for Full Time Associates Time and half for hours worked on designated holidays for all Associates. Employee Assistance Program for Associates and household members Employee Discount Program Employee Hotel Guest Room Program Employee Referral Program

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day •Be the warm welcome that kicks off a memorable guest experience •Acknowledge IHG Rewards Club members and returning guests, in person or on the phone •Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay •Handle cash and credit transactions •Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes •Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns •Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary •Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed •Take pride in your appearance and place as a brand ambassador •Always know what events and activities are on the day's schedule •Jump into other ad-hoc duties when your colleagues need your help What we need from you •Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to •Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories •Fluency in the local language - extra language skills would be great, but not essential •Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers •Flexibility - night, weekend and holiday shifts are all part of the job •You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential •Experience - ideally you'll have spent at least one year in a front desk or guest service position •Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

1. Enters work place at scheduled time in uniform and ready to begin work. Properly clocks in. 2. Ensures prescribed amount of cash is on hand by counting and recording count. 3. Ensure that pool and other doors have been locked according to company policy, if they have not been, do so. 4. Ensure telephone service meets company standards. Telephone answered within three rings, using proper script. Transfer calls properly, perform wake up calls, take messages politely and never give out a room number. 5. Properly check in and out guest. 6. Properly handle reservations. 7. Ensure property management computer procedures are correctly implemented. 8. Properly answer guest questions for directions or other needs. 9. Assist with cleanliness of lobby. 10. Assist in guest satisfaction. 11. Runs night audit daily entering data appropriately into Encompass. 12. Processing of credit cards nightly. 13. Ensure that all wake up calls are set in phone. 14. Check and approve all stay-online charges. 15. Ensures that doors are unlocked at appropriate time. 16. Perform any other duties as requested by supervisor(s).

The Night Auditor is responsible for delivering excellent guest service during overnight hours while accurately completing daily financial and audit responsibilities. This role combines front desk operations with accounting duties and requires strong attention to detail, professionalism, and the ability to work independently. Key Responsibilities Guest Service & Front Desk Operations Greet and assist guests in a friendly, professional manner during overnight hours Perform guest check-ins and check-outs accurately and efficiently Respond to guest inquiries, concerns, and service requests promptly Handle reservations, room assignments, and rate changes as needed Maintain a secure and calm environment for guests and staff overnight Night Audit & Accounting Duties Complete nightly audit procedures, ensuring accuracy of daily financial transactions Balance room revenue, food & beverage charges, and other hotel departments Post charges and payments accurately in the property management system Prepare and distribute daily reports for management Identify and resolve discrepancies in a timely manner Safety & Security Monitor hotel activity during overnight hours and report any issues Follow emergency and safety procedures Secure cash drawers, reports, and sensitive information Additional Duties Set up front desk for morning shift and communicate overnight issues Assist with light administrative or housekeeping coordination as needed Maintain a clean and organized front desk area Work schedule 8 hour shift Benefits Paid time off Health insurance Dental insurance 401(k) matching Referral program Employee discount Paid training

Night Auditor: SUMMARY: Responsible to handle guest registration and check-out, auditing and posting of days transactions, reconciling accounts, responding to all guest requests, and acting as communication liaison between the guests and all other departments. PREVIOUS HOTEL FRONT DESK EXPERIENCE REQUIRED. NIGHT AUDITING EXPERIENCE PREFERRED. ESSENTIAL FUNCTIONS: To perform this job successfully, the Hotel Night Auditor must be able to perform each essential function, as well as, the other requirements of this job satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential functions. 1. Greet guests immediately with a friendly and sincere welcome. 2. Check guests in and out of the hotel. 3. Select a room in accordance with the guests' requests. 4. Complete guest reservations. 5. Adhere to check-in and outperformance standards. 6. Complete daily reports, audits, and checklists. 7. Audit and balance reports from the day's shifts 8. Verify and schedule wake up calls 9. Prepare guests' folios for next day checkouts 10. Balance cash drawers and folios 11. Answer phone calls with a phone smile and within 3 rings. 12. Send and receive faxes. 13. Be able to complete group check-ins, billing in a timely manner. 14. Complete a daily bucket check. 15. Assist with guest service calls and opportunities when necessary. 16. Auditing of room inventory 17. Other duties as assigned.

We believe that words have meaning. That's why we refer to our staff as "Team Members", the Back of the House as the "Heart of the House," housekeeping as "Room Attendants," and the front desk staff as "Guest Service Hosts." Our broughton Hotels Service Standards set high expectations for our teams. Our goal is to create a work environment out Team Members love. If they believe in our mission, and are in love with their jobs, then they're more likely to provide exceptional service and take great care hosting our guest. COMPANY OVERVIEWWe believe that words have meaning. That's why we refer to our staff as “Team Members”, the Back of the House as the “Heart of the House,” housekeeping as “Room Attendants,” and the front desk staff as “Guest Service Hosts.” Our broughton HOTELS Service Standards set high expectations for our teams. Our goal is to create a work environment our Team Members love. If they believe in our mission, and are in love with their jobs, then they're more likely to provide exceptional service and take great care hosting our guests. WHO WILL LOVE THIS POSITION?• Someone with strong attention to detail.• Someone who gets satisfaction in providing service to our guests and helping them feel at home.• Someone who enjoys working the late hours of the night.• Someone with schedule flexibility during weekdays and weekends is critical.REQUIREMENTS• This position will require the individual to have open availability for a flexible schedule to work late nights.• Responsible for providing quality guest service as it pertains to the checking in/out of hotel guests.• Responds to guest requests to ensure needs are met.• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.• Answers telephones; takes hotel reservations; and provides concierge services in a gracious and professional manner.ESSENTIAL QUALIFICATIONS• High school graduate or equivalent.• Previous hotel experience in a guest service role.• Excellent communication skills. Multiple language fluency is a plus.• Proven ability to deliver superior customer service.

The Study at University of Chicago is currently seeking a Night Auditor to provide genuine hospitality and the highest quality of service to our guests. This position will be responsible for overnight operations of the front desk while balancing entries and records of financial transactions under the direction of the Guest Service Manager and in alignment with brand standards. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Responsibilities Provide the highest and most efficient level of hospitality and customer service expected by our guests. Complete the guest check-in and check-out processes, which includes assigning guests their rooms and facilitating payment. Maintains room inventory of vacancies, reservations, and assignments. Courteously answers inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue. Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area. Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints. Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Responsible for rolling the hotel's PMS system forward to the next business day, balances and audits the system for accuracy, and transmits credit card reports. Perform accordingly to the company handbook in regard to policies, procedures, and regulations. Acts as the Manager on Duty during the early morning hours. Maintain a safe and clean work environment. Act as Valet when necessary Fundamentals Ability to maintain a friendly, cheerful, and courteous demeanor at all times. Education: High school diploma or general education degree (GED). Experience: 1-year of prior Night Audit experience preferred. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel. Must be able to work 30 hours per week (flex to change), including weekends and holidays. Excellent verbal and written interpersonal communication skills Proficiency in English required. A second language is desirable. Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment. Ability to positively communicate and interact with all hotel departments. Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs. Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Study Hotels is a drug free workplace. Pre-employment drug test and background check required. Possess a valid IL Driver's License About Us The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance of the University of Chicago in Chicago, Illinois. The 167-room hotel features areas of discovery and connection for purposeful guest interaction, including custom writing desks complete with postcards to encourage guests to connect with family and friends postage free. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living. Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

Job DescriptionDescription: Attend to guests' needs, including, but not limited to, registration, checkout and cashiering and Reconcile and post daily revenue activity. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel's Rewards Program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Ensure all necessary reports and forms are completed daily. Reconcile and complete all daily front desk agents' work. Run find trial balance to post rooms and close day. Run accounts receivable reports. Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. Requirements: SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must have excellent leadership capability and customer relations skills. PHYSICAL DEMANDS Must be able to stand and exert well-paced ability for up to 8 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.

Job DescriptionJob Summary: Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests' needs, included, but not limited to, registration, checkout, and cashiering. Benefits Medical and Dental Insurance PTO Competitive Pay 401(k) Retirement Savings Plan Life Insurance Disability Insurance Hotel Room Discounts Ongoing Training and Career Development Responsibilities Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house Explain and provide any promotional items to each guest checking in Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met Cover other areas of hotel as needed Document any guest accidents by completing the accident report form Complete the maintenance log whenever a complaint is reported Maintain all areas of the front desk Take the initiative to greet guests in a friendly and warm manner Other duties as assigned Qualifications High School diploma/GED required Previous experience in hospitality preferred Customer service experience required Experience handling cash, credit card procedures, and use math concepts Attention to detail and organized About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Hotel Night Auditor is responsible for overseeing front desk operations during the night shift, ensuring accurate financial reporting, and providing excellent guest service. This role combines customer service duties with accounting and auditing responsibilities to maintain smooth overnight hotel operations. Key Responsibilities Perform night audit procedures and reconcile daily financial transactions Balance room revenue, cash, credit card payments, and other hotel accounts Prepare and distribute daily financial and occupancy reports Check guests in and out during overnight hours Respond to guest inquiries, requests, and complaints professionally Monitor hotel security and ensure guest safety during the night shift Handle reservations, cancellations, and room assignments Communicate important issues to management and morning staff Maintain front desk cleanliness and organization Qualifications & Skills High school diploma or equivalent (hospitality-related education preferred) Previous front desk or accounting experience is an advantage Basic knowledge of accounting and auditing procedures Strong attention to detail and numerical accuracy Excellent customer service and communication skills Ability to work independently and handle overnight shifts Familiarity with hotel management systems (PMS) is a plus Working Conditions Overnight shifts, including weekends and holidays Quiet but responsible work environment Requires prolonged standing and occasional walking Key Performance Indicators (KPIs) Accuracy of nightly financial reports Guest satisfaction during night hours Timely completion of audit tasks Compliance with hotel policies and procedures

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned: Responsible for checking customers in and out of hotel rooms through the hotel computer system. Handle incoming phone inquiries and accurately orchestrates the reservations process. Handling customer's questions/concerns/requests/and complaints. Performs the night audit, verifies credit cards, phone charges and payment methods. Balance end-of-shift work and cash drawer. Can demonstrate understanding of the procedures of the Hotel's Emergency Response Plan. Adhere to guest room key control procedures. Adhere to credit policies and procedures, including credit card authorization, direct bill accounts, check-cashing, cash-payment, etc. Balance, investigate, analyze and correct any out-of-balance accounts accurately. Prepare reports as required. Process guest payments and check-outs within hotel and company policies and procedures. Ensures proper department uniform, appearance and grooming standards are followed. Attends all company required training and meetings. Complies with all Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines. Adheres to all safety guidelines. Meets company attendance requirements. Must be able to work nights, weekends and holiday. SUPERVISORY RESPONSIBILITIES - None QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. NOTE: Our operations functions seven (7) days a week and twenty four (24) hours per day. All employees must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands. EDUCATION and/or EXPERIENCE Essential: High School graduate or equivalent College degree, Accounting major preferred CERTIFICATES, LICENSES, REGISTRATIONS Must obtain and maintain an Iowa Racing and Gaming Commission license. LANGUAGE SKILLS Must be able to effectively communicate in English Ability to provide legible communication MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Must have Microsoft Office experience and basic computer skills.

We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision. Compensation: $16.00 - $19.00 Key Responsibilities: Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys. Handle guest requests, concerns, and complaints promptly and professionally. Process payments and transactions, including room charges, cash, debit, or credit. Ensure the common area and lobby are clean and presentable. Run daily reports, such as arrivals, departures, and special requests, checking for accuracy. Maintain front desk supplies and equipment. Coordinate with housekeeping and maintenance to track room readiness. Answer guest calls and provide information about the property and local attractions. Perform administrative duties, including filing and updating records. Safeguard guest information and handle confidential records with integrity. Other duties as assigned. Requirements: 1 year of experience in hospitality and front desk roles. Strong written and verbal communication skills. Proficiency in Windows operating systems, spreadsheets, and word processing. Ability to solve problems and make decisions quickly. High school diploma or equivalent. Ability to work independently and handle stressful situations. Physical Demands: Regularly required to walk, stand, and use hands to complete tasks. Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.

Supervisor: General Manager Purpose of Position: Night Auditors are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: completing night audit reports, balancing accounts including house accounts, and credit cards, and completing settlement. Registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Run Audit reports per checklist. Process no-shows according to policy. Conduct security walks a minimum of 4 times per shift. Set up lobby coffee service, and breakfast if applicable. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Scheduling wake-up calls according to property procedures. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.