Night auditor jobs in Irondequoit, NY

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures. Essential Duties and Responsibilities Greet, register, and assign rooms to guests. Answer telephone. Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests. Make and confirm reservations. Monitor room availability. Block rooms. Program wake-up calls. Handle guest mail and messages. Open and close shifts making cash drops as necessary. Maintain market stock and coffee area as needed. Finalize transactions completed during the day and process credit card transactions. Prepare and print folios for departing guests. Create, print, file and transmit required reports. Compile daily sales figures and complete the Daily reports. Complete End of Month procedures. Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies. Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service, along with directions and information regarding the local area. Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies. Schedule shuttle runs for guests (hotels with shuttle only). Perform laundry duties as needed. Set up continental breakfast. Requirements Qualifications One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age. Physical Demands The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group! Salary Description $17.50-$19.50 / hourly

Night Auditor Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication. When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Night Auditor for the Marriott Rochester Airport Why Work With Us? It's a fun company to work for! We recognize efforts and reward results Great benefits package, including industry leading 401K Promotional opportunities with a growing company Compensation Requirements: Proven experience as a Night Auditor or in a similar hospitality role Strong customer service and communication skills Excellent math and problem-solving abilities Proficient in Microsoft Office and hotel reservation systems Detail-oriented with strong multitasking and time management skills Ability to stay calm and professional under pressure Available to work overnight shifts Education & Experience: High School diploma or equivalent required Stable work history required Night Audit Responsibilities Check in guests, answer phones and take reservations Respond to guest complaints, requests and emergencies Process invoices, post checks to vendors and distribute employee checks Reconcile accounts Balance the cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Help prepare for forecasts and audits Front Desk Agent Responsibilities Handle guest check-ins, check-outs, room assignments, and special requests Take, modify, and cancel reservations according to hotel policies Follow proper credit and cash handling procedures Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions Maintain key inventory and request re-keying as needed Verify accuracy of guest registration and payment details Perform additional duties as assigned by the Front Office Supervisor or General Manager HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description The Comfort Inn & Suites Medina-part of the trusted Choice Hotels family-serves as a welcoming home away from home for business, leisure, and group travelers throughout western New York. We pride ourselves on dependable service, attention to detail, and a friendly guest experience every night. We're seeking a reliable and self-motivated Night Auditor to join our overnight team. If you work well independently, enjoy solving problems, and take pride in accuracy, this is the perfect role for you. Position Summary The Night Auditor oversees the hotel during the overnight shift, ensuring guest satisfaction while balancing and reconciling the day's financial transactions. You'll handle late check-ins, monitor hotel safety, prepare reports for management, and make sure every guest starts the next morning with a positive experience. Key Responsibilities Welcome and assist guests arriving during overnight hours. Manage check-ins, check-outs, and room assignments in the ChoiceADVANTAGE PMS. Complete nightly audit: balance accounts, verify room charges, and post corrections. Generate and distribute daily management reports (ADR, occupancy, revenue). Process credit card batches and reconcile cash drawers. Monitor property security and maintain awareness of overnight activity. Respond to guest requests, maintenance needs, and emergency situations. Prepare breakfast area for early morning service. Ensure lobby and front desk areas remain clean, safe, and inviting. Promote Choice Privileges enrollments and deliver consistent brand hospitality. Qualifications Required: Excellent customer service, communication, and math/accounting skills. Reliable, organized, and capable of working independently overnight. Basic computer proficiency (PMS or POS experience a plus). Availability for weekends, holidays, and overnight shifts. Must be at least 18 years old with valid work authorization. Preferred: Choice Hotels experience (ChoiceADVANTAGE, Choice University, or prior Comfort/Quality/Sleep Inn work). Previous experience in hotel front desk or night audit roles. Familiarity with credit card and cash reconciliation. Ideal Candidate You're dependable, trustworthy, and detail-oriented. You take ownership of the property overnight, ensuring the hotel runs smoothly, the books balance accurately, and every guest feels safe and cared for.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 220 Hutchison Rd, Rochester, New York, United States of America, 14620 Opening: Worker Subtype: Regular Time Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 200101 Ofc for Academ Fin Admn & Plng Work Shift: Range: UR URCB 203 H Compensation Range: $18.00 - $23.81 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Serves as a problem solver, advocate and liaison for patients, visitors and staffs. Functions as a resource for patient and visitor information and assistance. Assists patients and/or visitors with wayfinding, transports patients and visitors, and maintains cleanliness of areas. JOB DUTIES AND RESPONSIBILITIES: Serves as the front-line individual for greeting visitors to assigned location(s). Utilizing soft skills, assists diverse population of visitors to assure proper information is provided in a meaningful way. Communicates effectively and works through interactions where barriers to communication are present. Greets and checks in all visitors, which includes verifying information including, but not limited to: name of visitor, time of appointment/meeting, location of appointment/meeting, and office contact information. Effectively communicates accurate wayfinding instructions. Expertly navigates difficult visitor encounters. Determines when to escalate to management or Public Safety. Act as the liaison between visitors and assigned location(s) contacts or key stakeholders, communicating regularly and efficiently to ensure visitors are able to access the intended location(s). Communicates daily with departmental contacts and/or key stakeholders to ensure visitor logs are accurate and updated regularly. Enforces specific visitation guidelines as appropriate; consults with key stakeholders to determine exceptions to existing guidelines. Informs visitors of University policy and procedures, and independently determines appropriate next steps based on individual situation. Keeps abreast of changes policy, procedure and guideline changes to ensure compliance and safety for all visitors. Independently answers large volume of general inquiries involving all aspects of the University, including needs specific to the assigned location(s). Utilizing expert knowledge of available resources, uses critical thinking skills to ascertain individual needs/requests and provides accurate information. Directs visitors to proper resources as needed. Other duties as assigned QUALIFICATIONS: High School diploma or equivalent required 2 years of customer service experience required; or equivalent combination of education and experience required. Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present required. Ability to handle highly stressful and emotional situations professionally and respectfully required. Strong communication skills required. Ability to diffuse difficult situations with tact, respect, and professionalism required. Schedule: 8 AM-4:30 PM The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists and responds to guest requests with diligent follow-through. * Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. * Setup, maintain, and takedown of breakfast display in timely manner. * Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. * Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Engage in cross training in housekeeping and laundry areas to provide assistance as needed. * Other tasks as assigned by the management team. . BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand and communicate in English proficiently to interact with guests, associates and outside vendors. * Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. * Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Complete routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Apply good judgment at all times. * Manage problems, address and solve guest-related issues. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you! Job Responsibilities As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible. Your specific duties in this role will include: * Greet, register, and assign rooms to guests. * Answer telephone. * Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests. * Make and confirm reservations. * Monitor room availability. * Block rooms. * Program wake-up calls. * Handle guest mail and messages. * Perform check-out services. * Open and close shifts making cash drops as necessary. * Maintain market stock and coffee area as needed. * Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. * Provide guests with directions and information regarding the local area. * Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. * Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies. * Schedule shuttle runs for guests (hotels with shuttle only). * Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only). * Perform laundry duties as needed (Fairfield Inn only). * Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only). Job Requirements We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills. Specific qualifications for the role include: * 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience. * Solid organizational, time-management and prioritization skills * Exceptional customer service skills * Ability to multi-task in a fast-paced environment * Basic computer and administrative skills * Availability to work a flexible schedule * Maintain a valid Driver's License from the state which you reside with no major violations. Benefits As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. * Compensation: $15.50 - $15.75 per hour * Comprehensive benefit packages for full-time positions * Hotel room discounts at our locations around the globe * Discounts on food and beverages * Professional development and advancement opportunities

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping and all department staff to ensure all rooms and areas are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

Responsive recruiter Benefits: 401(k) 401(k) matching Training & development The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Bakery Open: Monday - Sunday Apply now. Joy is the job. Compensation: $15.50 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists and responds to guest requests with diligent follow-through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. Setup, maintain, and takedown of breakfast display in timely manner. Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. Periodic tours of the property to ensure the property is meeting brand standards. Assists and provides reasonable accommodation in response to guest requests whenever possible and practical Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Engage in cross training in housekeeping and laundry areas to provide assistance as needed. Other tasks as assigned by the management team. . BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Part time Scheduled Weekly Hours: 20 Department: 500059 Ambassador and Guest Services Work Shift: UR - Day (United States of America) Range: UR URCA 204 H Compensation Range: $18.50 - $24.98 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE With general direction of the Ambassador Management Team and with latitude for independent initiative and judgment: Serves as a problem solver, advocate and liaison for patients, visitors and staff at 12 locations throughout the Medical Center. Exemplifying ICARE values as the first impression of URMC, Ambassadors function as the main resource for patient and visitor information and assistance within the Medical Center and Clinton Crossings Building D. General duties include assisting patients and visitors, patient information, wayfinding, transporting outpatients and visitors, maintaining cleanliness of areas and various other duties as assigned. **ESSENTIAL FUNCTIONS** Problem Solving/Utilization of Critical thinking skills + Serves as the front line for solving problems and handling complaints utilizing ICARE service recovery concepts. Using independent judgment, determines when situations warrant escalation to management, Public Safety or other inter-disciplinary teams. + Independently answer large volume of general inquiries involving all aspects of UR Medicine. Informs visitors of SMH policy and procedures + Utilizing soft skills, assists diverse population of visitors/patients from all demographic backgrounds to assure proper information is provided in a meaningful way. Communicate effectively and work through interactions where barriers to communication are present. + Utilizing expert knowledge of available resources, use critical thinking skills to ascertain individual needs/requests and provide accurate information. Directs visitors to proper resources as needed i.e. Parking, DPS, Social Work, Patient Relations, Care Management etc. + Expertly navigate difficult visitor encounters for patients with restricted visitor access (NI/NB status). Inform visitors of SMH policy and independently determine appropriate next steps based on individual situation. Determine when to escalate to management or Public Safety using independent judgment + Handles sensitive patient information in accordance with HIPAA standards + Respond to all localized Emergency Page Codes. Offer support, equipment and comfort to both patient and interdisciplinary teams as required by the situation + Effectively communicate accurate wayfinding instructions to all URMC locations on or off-site. Maintains up to date information regarding location changes throughout the system in Ambassador Blue Book. + Answer internal and external phone calls to the Medical Center. Assist caller or re-route call to the appropriate department. + Respond to all localized Emergency Page Codes. Offer support, equipment and comfort to both patient and interdisciplinary teams as required by the situation. Visitor/Access Management + Utilizing expertise and independent judgment, serve as main resource for management of hospital access for visitors, vendors and outpatients + Serve as hospital COVID-19 expert for visitation guidelines, restrictions and procedures for Outpatient, Inpatient and Service Related areas + Screen all persons without UR identification for symptoms of COVID-19 by asking all pertinent questions as defined by hospital administration. + Monitor proper badging is being maintained by non-employees in the hospital + Accurately document and maintain current visitation exceptions communicated by phone, email or in person in the approved Exception Log. Ensure proper approvals are in place and provide information to those without proper approval of the procedure to obtain. + Navigate complex and emotional visitor interactions, oftentimes delivering difficult messaging + Explain proper guidelines and expectations to those allowed to visit + Respectfully and empathetically explain rationale when a guest is not allowed to visit + Escalate any non-compliance to DPS or department management as needed + Ensure all contact tracing information is logged accurately into the Visitor Management system inclusive of: + Visitor Name, Patient Name, Location of patient, date and time of visit + Visitor contact information for contact tracing if needed Patient/Visitor Support + First impression for multiple locations throughout URMC and off site locations + Locate outpatient appointments and direct accordingly + Utilize Visitor Management system to properly identify visitors + Maintain public transportation schedules and contacts taxis or appropriate transportation as requested. + Maintain current information about SMH, Medical Center, University and nearby resources (hotels, churches, restaurants, etc.) + Provide transport assistance for outpatients/families utilizing the Courtesy Cart, Staxis, wheel chairs or walking escorts. Must be able to frequently push up to 20 lbs. of force and infrequently push greater than 20 lbs. of force in the provided chairs. + Provide main transportation/support for post-sedation Ambulatory outpatients + Oversee Ambassador provided conveniences such as Loaner Pager and Phone Charger Loaner programs, Correspondence Log and daily newspaper distribution. Interdepartmental Support + Support new staff by sharing knowledge and assisting in various training activities + Work collaboratively with Ambassadors in all locations assuring up to date information is relayed + Support and advise 75+ Friends of Strong volunteers every year + Support Ambulatory Nursing staff by providing post-sedated transports and one on one staffing until released to loved one + Act as the liaison between visitors and nursing units involving unique visitation interactions including but not limited to (NI/NB status, CPS, Social Workers, difficult visitors and families, exceptions etc.) + Provide support and assistance to various emergency code teams + Act as main resource and family advocate when Family Waiting Room is closed nightly from 9p-8:30a Mon-Fri and Fri 9pm-Mon 8:30a. Collaborate with PACU staff to assure accurate, timely information and surgical updates are available to guests. + Assist transportation in collection of wheelchairs + Assist Environmental Services with basic maintenance/cleanliness of the areas where we are present + Assist Transitions in Care Unit with transportation of discharged patients + Assist with Vendor Credentialing Kiosk at Main Lobby desk + Enforce specific visitation guidelines in GCH and Emergency. Consult with nursing to determine exceptions to existing guidelines. Other duties as assigned **MINIMUM EDUCATION & EXPERIENCE** + High School Diploma Required + 2-3 years customer service experience or equivalent combination of education and experience Required **KNOWLEDGE, SKILLS AND ABILITIES** + Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present + Must be able to handle highly stressful and emotional situations professionally and respectfully + Multi-lingual abilities preferred + Must be able to meet physical requirements of the role + Valid Driver License preferred + Knowledge of medical terminology preferred **LICENSES AND CERTIFICATIONS** + DL NUMBER - Driver License, Valid and in State upon hire preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Serves as a first impression customer service provider that is responsible for providing patients, visitors, volunteers, vendors and staff members with a positive public image of the healthcare system. This position ensures that all individuals have a pleasant experience by maintaining the environment of the hospital lobby and by offering system information to all that they encounter. This individual will be responsible for ensuring only authorized persons are admitted onto hospital premises by assisting with the identification badging system and by following the hospital visitor guidelines. na EDUCATION: Minimum: * High school education or equivalent. LICENSE: PROFESSIONAL CERTIFICATIONS: WORK EXPERIENCE: Minimum: * Computer literacy required. * Excellent interpersonal and communication skills. * Demonstrated ability to handle confidential information with discretion and ability to deal with the public in a professional and courteous manner. Preferred: * Prior customer service experience. SKILLS:

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures. Essential Duties and Responsibilities Greet, register, and assign rooms to guests. Answer telephone. Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests. Make and confirm reservations. Monitor room availability. Block rooms. Program wake-up calls. Handle guest mail and messages. Open and close shifts making cash drops as necessary. Maintain market stock and coffee area as needed. Finalize transactions completed during the day and process credit card transactions. Prepare and print folios for departing guests. Create, print, file and transmit required reports. Compile daily sales figures and complete the Daily reports. Complete End of Month procedures. Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies. Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service, along with directions and information regarding the local area. Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies. Schedule shuttle runs for guests (hotels with shuttle only). Perform laundry duties as needed. Set up continental breakfast. Requirements Qualifications One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age. Physical Demands The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group! Salary Description $17.50-$19.50

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication. When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Front Desk Agent for the Marriott Hotel Rochester Why Work With Us? It's a fun company to work for! We recognize efforts and reward results Great benefits package, including industry leading 401K Promotional opportunities with a growing company Compensation Responsibilities Greet guests and manage check-ins and check-outs Handle reservations, cancellations, and room assignments Assist guests with questions, directions, and local recommendations Address and resolve guest concerns professionally Maintain accurate guest records and room key inventory Support front desk operations as needed Requirements: Experience with an Marriott branded hotel highly desired Be able to manage time effectively, complete required tasks on time Knowledge of and ability to operate computer equipment and the reservations system. Education & Experience: High School diploma or equivalent required Stable work history required Strong understand of Microsoft Office products (Excel, Word, Outlook) Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you! Must be able to convey information and ideas clearly Must maintain composure and objectivity under pressure Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description Now Hiring: Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Comfort Inn Medina, NY. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners. Our Front Desk Agent will demonstrate the ability to work independently while providing excellent guest service. The position will also be responsible to follow basic account procedures to assure the hotel's procedures are complete and accurate. Guest security and safety is most important to CUSA, LLC and the Front Desk position is crucial to assure every guest has a pleasant, safe and secure stay. This position is also required to answer guest questions and making recommendations about the hotel and local area. Completes their job duties in conjunction with the hotel's policy and procedures.

RIT Inn & Conference Center of Henrietta, NY is looking to hire a part-time Front Desk Agent to wow our guests with exceptional hospitality from the moment they arrive until their departure. Are you a customer service professional who thrives in a fast-paced environment? Are you looking for a fun, flexible, and fast-paced work environment with supportive coworkers and a chance to grow professionally? If so, please read on! This Front Desk Agent position starts at $16/hour. We also offer great benefits, including a 401(k) plan with employer match, paid holidays employee recognition, free employee parking, discounts through RIT, and flexible scheduling. If this sounds like the right opportunity for you, apply today! ABOUT RIT INN & CONFERENCE CENTER The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full-service hotel at an affordable rate. We do the right thing for the right reason, always put our guests first, and go above and beyond. Our goal is to be the premier hotel and conference center in the Rochester area. We value our employees and promote a fun, friendly work environment based on teamwork. We offer competitive compensation packages and there's room for growth. We embrace cross-training and career development opportunities. We're not a cookie-cutter operation - opportunities are continually available. A DAY IN THE LIFE OF A FRONT DESK AGENT As a Front Desk Agent, you are the first point of contact for our guests. Dedicated to exceptional hospitality, you make sure our guests feel at home and that their stay is memorable. Your friendly, enthusiastic, and competent customer service makes them feel welcomed and taken care of upon arrival as well as being what they remember long after their stay is over. You are knowledgeable about our hours of operation and the functioning of other departments as well as all safety, security, and emergency procedures. With the aim of achieving high levels of cooperation and service excellence, you keep on-going communication and collaboration going with the engineering and housekeeping staff. Organized and quick-thinking, you are often juggling several high-priority tasks at one time as you check guests in and out, take phone calls, answer guests' questions, and solve problems. You properly record sales transactions, secure accurate payments for reservations, and coordinate bell and shuttle services. Much of your time is spent on the computer making reservations. You also run reports, handle guest messages, program wake-up calls, and perform a variety of other front desk tasks. It's a good thing that you are detail-oriented and good at remembering to follow through. With pride, you help keep the front office, lobby, and surrounding areas clean, organized, and well-maintained. Always taking the time to put yourself in their shoes while maintaining a sense of urgency, you do your best to accommodate our guests' needs and preferences as efficiently as possible. You remain calm and tactful when helping challenging guests. But most of your interactions are pleasant--and even fun. You enjoy hearing about where our guests are from and what their plans are. You like giving suggestions about places for them to visit and things to do while in town. And, in order to effectively sell our guests on them, you maintain a thorough knowledge about all of our current service offerings. You feel good about the important part you play in the success of both our hotel and our guests' travels! QUALIFICATIONS FOR A FRONT DESK AGENT Customer service experience Computer savvy World-class customer service skills Do you understand hospitality and the importance of accommodating guest preferences? Are you flexible and happy to help wherever you are needed? Do you have a friendly and welcoming demeanor? Are you efficient and able to effectively prioritize multiple tasks? Do you value quality? Are you respectful of privacy and confidentiality? Do you have excellent communication and interpersonal skills? If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3:00 PM or evenings, 2:30 PM - 11:00 PM. Open weekend availability is required. READY TO JOIN OUR HOSPITALITY TEAM? If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 14467

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Night Auditor/Overnight Front Desk Clerk. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you! Job Responsibilities As a Night Auditor/Overnight Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible. Your specific duties in this role will include: * Greet, register, and assign rooms to guests. * Answer telephone. * Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests. * Make and confirm reservations. * Monitor room availability. * Block rooms. * Program wake-up calls. * Handle guest mail and messages. * Open and close shifts making cash drops as necessary. * Maintain market stock and coffee area as needed. * Finalize transactions completed during the day and process credit card transactions. * Prepare and print folios for departing guests. * Create, print, file and transmit required reports. * Compile daily sales figures and complete the Daily reports. * Complete End of Month procedures. * Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies. * Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. * Provide guests with directions and information regarding the local area. * Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. * Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies. * Schedule shuttle runs for guests (hotels with shuttle only). * Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only). * Perform laundry duties as needed (Fairfield Inn only). * Set up continental breakfast (Fairfield Inn only). Job Requirements We are looking for a self-motivated Night Auditor/Overnight Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills. Specific qualifications for the role include: * 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience. * Solid organizational, time-management and prioritization skills * Exceptional customer service skills * Ability to multi-task in a fast-paced environment * Basic computer and administrative skills * Availability to work an overnight schedule * Maintain a valid Driver's License from the state which you reside with no major violations. Benefits As a Night Auditor/Overnight Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. * Compensation $15.50 - $16.00 per hour * Comprehensive benefit packages for full-time positions * Hotel room discounts at our locations around the globe * Discounts on food and beverages * Professional development and advancement opportunities

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 220 Hutchison Rd, Rochester, New York, United States of America, 14620 **Opening:** Worker Subtype: Regular Time Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 200101 Ofc for Academ Fin Admn & Plng Work Shift: Range: UR URCB 203 H Compensation Range: $18.00 - $23.81 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** Serves as a problem solver, advocate and liaison for patients, visitors and staffs. Functions as a resource for patient and visitor information and assistance. Assists patients and/or visitors with wayfinding, transports patients and visitors, and maintains cleanliness of areas. JOB DUTIES AND RESPONSIBILITIES: + Serves as the front-line individual for greeting visitors to assigned location(s). + Utilizing soft skills, assists diverse population of visitors to assure proper information is provided in a meaningful way. Communicates effectively and works through interactions where barriers to communication are present. + Greets and checks in all visitors, which includes verifying information including, but not limited to: name of visitor, time of appointment/meeting, location of appointment/meeting, and office contact information. + Effectively communicates accurate wayfinding instructions. + Expertly navigates difficult visitor encounters. Determines when to escalate to management or Public Safety. + Act as the liaison between visitors and assigned location(s) contacts or key stakeholders, communicating regularly and efficiently to ensure visitors are able to access the intended location(s). + Communicates daily with departmental contacts and/or key stakeholders to ensure visitor logs are accurate and updated regularly. + Enforces specific visitation guidelines as appropriate; consults with key stakeholders to determine exceptions to existing guidelines. Informs visitors of University policy and procedures, and independently determines appropriate next steps based on individual situation. + Keeps abreast of changes policy, procedure and guideline changes to ensure compliance and safety for all visitors. + Independently answers large volume of general inquiries involving all aspects of the University, including needs specific to the assigned location(s). + Utilizing expert knowledge of available resources, uses critical thinking skills to ascertain individual needs/requests and provides accurate information. Directs visitors to proper resources as needed. + Other duties as assigned QUALIFICATIONS: + High School diploma or equivalent required + 2 years of customer service experience required; + or equivalent combination of education and experience required. + Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present required. + Ability to handle highly stressful and emotional situations professionally and respectfully required. + Strong communication skills required. + Ability to diffuse difficult situations with tact, respect, and professionalism required. Schedule: 8 AM-4:30 PM The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Requirements Qualifications One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age. Physical Demands The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!

Job Description RIT Inn & Conference Center of Henrietta, NY is looking to hire a part-time Front Desk Agent to wow our guests with exceptional hospitality from the moment they arrive until their departure. Are you a customer service professional who thrives in a fast-paced environment? Are you looking for a fun, flexible, and fast-paced work environment with supportive coworkers and a chance to grow professionally? If so, please read on! This Front Desk Agent position starts at $16/hour. We also offer great benefits, including a 401(k) plan with employer match, paid holidays employee recognition, free employee parking, discounts through RIT, and flexible scheduling. If this sounds like the right opportunity for you, apply today! ABOUT RIT INN & CONFERENCE CENTER The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full-service hotel at an affordable rate. We do the right thing for the right reason, always put our guests first, and go above and beyond. Our goal is to be the premier hotel and conference center in the Rochester area. We value our employees and promote a fun, friendly work environment based on teamwork. We offer competitive compensation packages and there's room for growth. We embrace cross-training and career development opportunities. We're not a cookie-cutter operation - opportunities are continually available. A DAY IN THE LIFE OF A FRONT DESK AGENT As a Front Desk Agent, you are the first point of contact for our guests. Dedicated to exceptional hospitality, you make sure our guests feel at home and that their stay is memorable. Your friendly, enthusiastic, and competent customer service makes them feel welcomed and taken care of upon arrival as well as being what they remember long after their stay is over. You are knowledgeable about our hours of operation and the functioning of other departments as well as all safety, security, and emergency procedures. With the aim of achieving high levels of cooperation and service excellence, you keep on-going communication and collaboration going with the engineering and housekeeping staff. Organized and quick-thinking, you are often juggling several high-priority tasks at one time as you check guests in and out, take phone calls, answer guests' questions, and solve problems. You properly record sales transactions, secure accurate payments for reservations, and coordinate bell and shuttle services. Much of your time is spent on the computer making reservations. You also run reports, handle guest messages, program wake-up calls, and perform a variety of other front desk tasks. It's a good thing that you are detail-oriented and good at remembering to follow through. With pride, you help keep the front office, lobby, and surrounding areas clean, organized, and well-maintained. Always taking the time to put yourself in their shoes while maintaining a sense of urgency, you do your best to accommodate our guests' needs and preferences as efficiently as possible. You remain calm and tactful when helping challenging guests. But most of your interactions are pleasant--and even fun. You enjoy hearing about where our guests are from and what their plans are. You like giving suggestions about places for them to visit and things to do while in town. And, in order to effectively sell our guests on them, you maintain a thorough knowledge about all of our current service offerings. You feel good about the important part you play in the success of both our hotel and our guests' travels! QUALIFICATIONS FOR A FRONT DESK AGENT Customer service experience Computer savvy World-class customer service skills Do you understand hospitality and the importance of accommodating guest preferences? Are you flexible and happy to help wherever you are needed? Do you have a friendly and welcoming demeanor? Are you efficient and able to effectively prioritize multiple tasks? Do you value quality? Are you respectful of privacy and confidentiality? Do you have excellent communication and interpersonal skills? If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3:00 PM or evenings, 2:30 PM - 11:00 PM. Open weekend availability is required. READY TO JOIN OUR HOSPITALITY TEAM? If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 14467 Job Posted by ApplicantPro