Night auditor jobs in Irondequoit, NY - 44 jobs

The Night Auditor works at the front desk of a hotel during the overnight, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Primarily responsible for overseeing the financial and customer service operations, with daily duties and responsibilities including: Managing front desk activity and handling guest check-ins and check-outs Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handling customer requests and complaints. Managing and updating all official documentation pertaining to the role Ensuring that all end-of-day activities have been successfully executed by employees in all departments Answering calls and queries related to potential booking Perform accounting duties such as reviewing, balancing, and compiling the daily financial transactions of the hotel Prepare daily reports and balance transactions Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions Resolve guest complaints or call in maintenance crew for repairs Handle cash transactions and process payments Perform security walks of the hotel property to ensure the safety of guests and employees Respond to emergencies and notify the appropriate authorities if necessary Begin set up for Breakfast

$750.00 sign on BONUS!! Night Auditor - Front Desk Guest Agent Hourly Rate $19.00 Job Requirements: * Role requires good verbal and written English communication skills. * Experience in a hotel or related field preferred. * An accounting background is also preferred but not required * Strong, accurate attention to detail is necessary. * You must be able to handle cash or credit transactions and have front office software proficiency. * This job requires light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. * You may need to assist with luggage which may require you to exert force of up to 50 pounds of force. * Long hours, many of which may be spent standing, as well as the ability to work independently essential How can there be a better job than helping the road weary traveler check into a fresh, clean room - especially when working the overnight shift? As the Night Auditor you may not be the first person most guests meet, but you often get to leave a lasting impression during their early morning check out. In this role you review the prior day's books, looking for anything unusual, and ensuring that as the sun rises, all records are accurate. You are important! As Front Desk Night Auditor, you will * Be Accountable - your job is to ensure all aspects of the hotel's records of the prior days operations are processed timely and accurately recorded. This data then becomes a tool for management the next day so accuracy is key! * Make a Great Last Impression - while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous at all times. * Make a Great First Impression - if someone is checking in on your shift, chances are they are pretty tired as most guests are already asleep. Help them get settled in quickly and efficiently. * Be Helpful - you are the person who guests will turn to for help or with questions during the overnight shift. Do your best to meet and exceed their expectations with your answers. * Be a Safety & Security Agent - follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. It is possible that at your hotel you are the "manager on duty" during the overnight hours and if so, take this role very seriously. The Woodcliff Hotel and Spa is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 220 Hutchison Rd, Rochester, New York, United States of America, 14620 Opening: Worker Subtype: Regular Time Type: Part time Scheduled Weekly Hours: 24 Department: 500059 Ambassador and Guest Services Work Shift: UR - Day (United States of America) Range: UR URCA 204 H Compensation Range: $18.50 - $24.98 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: With general direction of the Guest Services Management Team and with latitude for independent initiative and judgment: Serves as a problem solver, advocate and liaison for patients, visitors and staff at 12 locations throughout the Medical Center. Exemplifying ICARE values as the first impression of URMC, Representatives function as the main resource for patient and visitor information and assistance within the Medical Center and Marketplace Orthopaedics. Representatives serve as problem solvers, advocates and liaisons for visitors and staff. SCHEDULE: Availability 3:30pm-8:15pm ESSENTIAL FUNCTIONS Problem Solving/Utilization of Critical Thinking Skills Works independently under moderate supervision. Serves as the front line for solving problems and handling complaints utilizing ICARE service recovery concepts. Frequently required to apply discretion within broad operational boundaries and procedures. Using independent judgment, determines when situations warrant escalation to management, Public Safety or other inter-disciplinary teams. Independently answers large volume of inquiries that are typically not routine involving all aspects of UR Medicine. Informs visitors of SMH policy and procedures. Utilizing soft skills, assists diverse population of visitors/patients from all demographic backgrounds to assure proper information is provided in a meaningful way; explains practices, procedures and policies in order to reach agreement. Communicates effectively and work through interactions where barriers to communication are present. Utilizing expert knowledge in a broad array of operational systems, uses critical thinking skills to ascertain individual needs/requests and provide accurate information. Directs visitors to proper resources as needed i.e. Parking, DPS, Social Work, Patient Relations, Care Management etc. Expertly navigates difficult visitor encounters for patients with restricted visitor access (NI/NB status). Informs visitors of SMH policy and independently determine appropriate next steps based on individual situation. Determines when to escalate to management or Public Safety using independent judgment. Handles sensitive patient information in accordance with HIPAA standards Effectively communicates accurate wayfinding instructions to all URMC locations on or off-site. Maintains up to date information regarding location changes throughout the system in Guest Services Blue Book; responsible for making minor changes in systems and procedures to solve problems or improve effectiveness of the team. Answers internal and external phone calls to the Medical Center. Assists caller or re-route call to the appropriate department. Initiates and responds to all localized Emergency Page Codes. Offers support, equipment and comfort to both patient and interdisciplinary teams as required by the situation. Visitor/Access Management Utilizing expertise and independent judgment, serves as main resource for management of hospital access for visitors, vendors and outpatients which requires broad knowledge of operational systems. May propose solutions to problems for management review. Serves as hospital COVID-19/access expert for visitation guidelines, restrictions and procedures for Outpatient, Inpatient and Service Related areas. Monitors proper badging is being maintained by non-employees in the hospital. Navigates complex and emotional visitor interactions, oftentimes delivering difficult messaging. Explains proper guidelines and expectations to those allowed to visit. Respectfully and empathetically explains rationale when a guest is not allowed to visit. Escalates any non-compliance to DPS or department management as needed. Patient/Visitor Support First impression for multiple locations throughout URMC and off-site locations. Locates outpatient appointments and direct accordingly. Utilizes Visitor Management system to properly identify visitors. Maintains public transportation schedules and contacts taxis or appropriate transportation as requested. Maintains current information about SMH, Medical Center, University and nearby resources (hotels, churches, restaurants, etc.). Provides transport assistance for outpatients/families utilizing the Courtesy Cart, Staxis, wheel chairs or walking escorts. Must be able to frequently push up to 20 lbs. of force and infrequently push greater than 20 lbs. of force in the provided chairs. Provides main transportation/support for post-sedation Ambulatory outpatients. Oversees Guest Services provided conveniences such as Loaner Pager and Phone Charger Loaner programs, Correspondence Log and daily newspaper distribution. Interdepartmental Support Responsible for providing guidance, coaching and training to other employees within and external to the department. Works collaboratively with Representatives in all locations assuring up to date information is communicated, especially for sensitive situations. Supports and advises 75+ Friends of Strong volunteers every year. Supports Ambulatory Nursing staff by providing post-sedated transports and one on one staffing until released to loved one. Acts as the liaison between visitors and nursing units involving unique visitation interactions including but not limited to (NI/NB status, CPS, Social Workers, difficult visitors and families, exceptional circumstances like end of life, etc.). Coordinates with DPS to ensure individuals nor permitted in the facility are identified and addressed to ensure the safety of our patients, visitors and staff. Provides support and assistance to various emergency code teams. Acts as main resource and family advocate when Family Waiting Room is closed nightly from 9p-8:30a Mon-Fri and Fri 9pm-Mon 8:30a. Collaborates with PACU staff to assure accurate, timely information and surgical updates are available to guests. Assists Transportation in collection of wheelchairs. Assists Environmental Services with basic maintenance/cleanliness of the areas where we are present. Assists Social Work and Inpatient Units with Medical Motors reserved discharges using specialized equipment. Assists with Vendor Credentialing Kiosk at Main Lobby desk. Using specialist knowledge, enforces specific visitation guidelines in GCH and Emergency and throughout the hospital. Consult with nursing to determine exceptions to existing guidelines. Other duties as assigned MINIMUM EDUCATION & EXPERIENCE High School diploma and 2-3 years of customer service experience required Or equivalent combination of education and experience KNOWLEDGE, SKILLS AND ABILITIES Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present Must be able to handle highly stressful and emotional situations professionally and respectfully Multi-lingual abilities preferred Must be able to meet physical requirements of the role Valid Driver License preferred Knowledge of medical terminology preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists and responds to guest requests with diligent follow-through. * Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. * Setup, maintain, and takedown of breakfast display in timely manner. * Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. * Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Engage in cross training in housekeeping and laundry areas to provide assistance as needed. * Other tasks as assigned by the management team. . BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand and communicate in English proficiently to interact with guests, associates and outside vendors. * Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. * Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Complete routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Apply good judgment at all times. * Manage problems, address and solve guest-related issues. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Job DescriptionMake waves and pave the way for your career! At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hardwork and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Weekly Pay Part time and Full time employment opportunities Consistent set schedules Culture driven company Employee recognition programs Positive Team Culture Career Growth Opportunities Primary Responsibilities: Provide WOW Customer Service to our members Assist with class scheduling and billing Work in a sales capacity to sell new memberships Job Qualifications and Skills: Ability to work with children Excellent communication and organizational skills High energy Strong work ethic Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. Duties and Responsibilities: Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Schedules and manages birthday/pool parties. Resolves customer concerns/complaints using a professional approach. Assists clients with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. Monitors snack shack area and provides guidance to snack shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature.. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Work 1 swim instructor/lifeguard shift per week All other duties as assigned Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: CPR, First Aid and AED certification preferred .

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you! Job Responsibilities As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible. Your specific duties in this role will include: * Greet, register, and assign rooms to guests. * Answer telephone. * Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests. * Make and confirm reservations. * Monitor room availability. * Block rooms. * Program wake-up calls. * Handle guest mail and messages. * Perform check-out services. * Open and close shifts making cash drops as necessary. * Maintain market stock and coffee area as needed. * Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. * Provide guests with directions and information regarding the local area. * Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. * Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies. * Schedule shuttle runs for guests (hotels with shuttle only). * Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only). * Perform laundry duties as needed (Fairfield Inn only). * Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only). Job Requirements We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills. Specific qualifications for the role include: * 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience. * Solid organizational, time-management and prioritization skills * Exceptional customer service skills * Ability to multi-task in a fast-paced environment * Basic computer and administrative skills * Availability to work a flexible schedule * Maintain a valid Driver's License from the state which you reside with no major violations. Benefits As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. * Compensation: $16.00 - $16.25 per hour * Comprehensive benefit packages for full-time positions * Hotel room discounts at our locations around the globe * Discounts on food and beverages * Professional development and advancement opportunities

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES * Greets guests as they arrive, focus on personal recognition * Reviews arrival lists daily and assists in preparing and assembling welcome amenities * Escort VIPs to room and check them in prior to arrival * Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed * Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. * Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize proper procedures when handling guest PPI data. * Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. * Attends promptly to guest needs and inquiries * Perform various other duties as assigned * Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE * Minimum of one (1) year in Front Desk Operations * In-depth knowledge of hotel Front Desk operations * Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES * Basic computer skills * Ability to communicate effectively verbally and in writing * Ability to exceed expectations of guests and team members * Excellent time management skills * The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. * Schulte Companies is an Equal Opportunity Employer.

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you! Job Responsibilities As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible. Your specific duties in this role will include: • Greet, register, and assign rooms to guests. • Answer telephone. • Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests. • Make and confirm reservations. • Monitor room availability. • Block rooms. • Program wake-up calls. • Handle guest mail and messages. • Perform check-out services. • Open and close shifts making cash drops as necessary. • Maintain market stock and coffee area as needed. • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. • Provide guests with directions and information regarding the local area. • Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. • Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies. • Schedule shuttle runs for guests (hotels with shuttle only). • Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only). • Perform laundry duties as needed (Fairfield Inn only). • Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only). Job Requirements We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills. Specific qualifications for the role include: • 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience. • Solid organizational, time-management and prioritization skills • Exceptional customer service skills • Ability to multi-task in a fast-paced environment • Basic computer and administrative skills • Availability to work a flexible schedule • Maintain a valid Driver's License from the state which you reside with no major violations. Benefits As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. • Compensation: $16.00 - $16.25 per hour • Comprehensive benefit packages for full-time positions • Hotel room discounts at our locations around the globe • Discounts on food and beverages • Professional development and advancement opportunities

Job Description Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees. The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate. Why should you work at the RIT Inn & Conference Center? - Competitive compensation package - Full benefits package - Flexible scheduling - Extensive training and opportunities to advance - Free employee parking The Guest Service Associate is a primary contact for a variety of guest services and is responsible for providing all guests with friendly, enthusiastic, and knowledgeable interaction and the timely and efficient delivery of exceptional services. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment. SPECIFIC RESPONSIBILITIES Provide pleasant and professional services to all hotel guests. Perform check-in and check-out services for guests and students. Assist guests and students pertaining to guest inquiries, requests, and concerns with appropriate level of sensitivity and immediacy. Properly record sales transactions and secure accurate payment for reservations. Coordinate bell and shuttle services. Answer phone calls pertaining to reservations and other guest inquiries. Run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the operation of the Front Desk. Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services. Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions. Maintain on-going communication and collaboration with engineering and housekeeping staff, with the aim of achieving high levels of cooperation and service excellence. Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas. Assist in checking all lobby area fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies. Properly maintain all work equipment, tools, and supplies, and report any maintenance concerns by generating work orders. Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy. Comply with all department, hotel, and company policies and procedures. Customer service experience and Open Availability required. Previous hotel experience preferred. Job Posted by ApplicantPro

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists and responds to guest requests with diligent follow-through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. Setup, maintain, and takedown of breakfast display in timely manner. Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. Periodic tours of the property to ensure the property is meeting brand standards. Assists and provides reasonable accommodation in response to guest requests whenever possible and practical Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Engage in cross training in housekeeping and laundry areas to provide assistance as needed. Other tasks as assigned by the management team. . BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

Responsive recruiter Make waves and pave the way for your career! At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hardwork and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Weekly Pay Part time and Full time employment opportunities Consistent set schedules Culture driven company Employee recognition programs Positive Team Culture Career Growth Opportunities Primary Responsibilities: Provide WOW Customer Service to our members Assist with class scheduling and billing Work in a sales capacity to sell new memberships Job Qualifications and Skills: Ability to work with children Excellent communication and organizational skills High energy Strong work ethic Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. Duties and Responsibilities: Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Schedules and manages birthday/pool parties. Resolves customer concerns/complaints using a professional approach. Assists clients with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. Monitors snack shack area and provides guidance to snack shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature.. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Work 1 swim instructor/lifeguard shift per week All other duties as assigned Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: CPR, First Aid and AED certification preferred . Compensation: $16.50 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 220 Hutchison Rd, Rochester, New York, United States of America, 14620 **Opening:** Worker Subtype: Regular Time Type: Part time Scheduled Weekly Hours: 24 Department: 500059 Ambassador and Guest Services Work Shift: UR - Day (United States of America) Range: UR URCA 204 H Compensation Range: $18.50 - $24.98 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** With general direction of the Guest Services Management Team and with latitude for independent initiative and judgment: Serves as a problem solver, advocate and liaison for patients, visitors and staff at 12 locations throughout the Medical Center. Exemplifying ICARE values as the first impression of URMC, Representatives function as the main resource for patient and visitor information and assistance within the Medical Center and Marketplace Orthopaedics. Representatives serve as problem solvers, advocates and liaisons for visitors and staff. **SCHEDULE:** + Availability 3:30pm-8:15pm **ESSENTIAL FUNCTIONS** **Problem Solving/Utilization of Critical Thinking Skills** + Works independently under moderate supervision. + Serves as the front line for solving problems and handling complaints utilizing ICARE service recovery concepts. Frequently required to apply discretion within broad operational boundaries and procedures. Using independent judgment, determines when situations warrant escalation to management, Public Safety or other inter-disciplinary teams. + Independently answers large volume of inquiries that are typically not routine involving all aspects of UR Medicine. Informs visitors of SMH policy and procedures. + Utilizing soft skills, assists diverse population of visitors/patients from all demographic backgrounds to assure proper information is provided in a meaningful way; explains practices, procedures and policies in order to reach agreement. Communicates effectively and work through interactions where barriers to communication are present. + Utilizing expert knowledge in a broad array of operational systems, uses critical thinking skills to ascertain individual needs/requests and provide accurate information. Directs visitors to proper resources as needed i.e. Parking, DPS, Social Work, Patient Relations, Care Management etc. + Expertly navigates difficult visitor encounters for patients with restricted visitor access (NI/NB status). Informs visitors of SMH policy and independently determine appropriate next steps based on individual situation. Determines when to escalate to management or Public Safety using independent judgment. + Handles sensitive patient information in accordance with HIPAA standards + Effectively communicates accurate wayfinding instructions to all URMC locations on or off-site. Maintains up to date information regarding location changes throughout the system in Guest Services Blue Book; responsible for making minor changes in systems and procedures to solve problems or improve effectiveness of the team. + Answers internal and external phone calls to the Medical Center. Assists caller or re-route call to the appropriate department. + Initiates and responds to all localized Emergency Page Codes. Offers support, equipment and comfort to both patient and interdisciplinary teams as required by the situation. **Visitor/Access Management** + Utilizing expertise and independent judgment, serves as main resource for management of hospital access for visitors, vendors and outpatients which requires broad knowledge of operational systems. + May propose solutions to problems for management review. + Serves as hospital COVID-19/access expert for visitation guidelines, restrictions and procedures for Outpatient, Inpatient and Service Related areas. + Monitors proper badging is being maintained by non-employees in the hospital. + Navigates complex and emotional visitor interactions, oftentimes delivering difficult messaging. + Explains proper guidelines and expectations to those allowed to visit. + Respectfully and empathetically explains rationale when a guest is not allowed to visit. + Escalates any non-compliance to DPS or department management as needed. **Patient/Visitor Support** + First impression for multiple locations throughout URMC and off-site locations. + Locates outpatient appointments and direct accordingly. + Utilizes Visitor Management system to properly identify visitors. + Maintains public transportation schedules and contacts taxis or appropriate transportation as requested. + Maintains current information about SMH, Medical Center, University and nearby resources (hotels, churches, restaurants, etc.). + Provides transport assistance for outpatients/families utilizing the Courtesy Cart, Staxis, wheel chairs or walking escorts. Must be able to frequently push up to 20 lbs. of force and infrequently push greater than 20 lbs. of force in the provided chairs. + Provides main transportation/support for post-sedation Ambulatory outpatients. + Oversees Guest Services provided conveniences such as Loaner Pager and Phone Charger Loaner programs, Correspondence Log and daily newspaper distribution. **Interdepartmental Support** + Responsible for providing guidance, coaching and training to other employees within and external to the department. + Works collaboratively with Representatives in all locations assuring up to date information is communicated, especially for sensitive situations. + Supports and advises 75+ Friends of Strong volunteers every year. + Supports Ambulatory Nursing staff by providing post-sedated transports and one on one staffing until released to loved one. + Acts as the liaison between visitors and nursing units involving unique visitation interactions including but not limited to (NI/NB status, CPS, Social Workers, difficult visitors and families, exceptional circumstances like end of life, etc.). + Coordinates with DPS to ensure individuals nor permitted in the facility are identified and addressed to ensure the safety of our patients, visitors and staff. + Provides support and assistance to various emergency code teams. + Acts as main resource and family advocate when Family Waiting Room is closed nightly from 9p-8:30a Mon-Fri and Fri 9pm-Mon 8:30a. Collaborates with PACU staff to assure accurate, timely information and surgical updates are available to guests. + Assists Transportation in collection of wheelchairs. + Assists Environmental Services with basic maintenance/cleanliness of the areas where we are present. + Assists Social Work and Inpatient Units with Medical Motors reserved discharges using specialized equipment. + Assists with Vendor Credentialing Kiosk at Main Lobby desk. + Using specialist knowledge, enforces specific visitation guidelines in GCH and Emergency and throughout the hospital. Consult with nursing to determine exceptions to existing guidelines. Other duties as assigned **MINIMUM EDUCATION & EXPERIENCE** + High School diploma and 2-3 years of customer service experience required + Or equivalent combination of education and experience **KNOWLEDGE, SKILLS AND ABILITIES** + Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present + Must be able to handle highly stressful and emotional situations professionally and respectfully + Multi-lingual abilities preferred + Must be able to meet physical requirements of the role + Valid Driver License preferred + Knowledge of medical terminology preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Requirements Qualifications One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age. Physical Demands The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 220 Hutchison Rd, Rochester, New York, United States of America, 14620 Opening: Worker Subtype: Regular Time Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 200101 Ofc for Academ Fin Admn & Plng Work Shift: Range: UR URCB 203 H Compensation Range: $18.00 - $23.81 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Serves as a problem solver, advocate and liaison for patients, visitors and staffs. Functions as a resource for patient and visitor information and assistance. Assists patients and/or visitors with wayfinding, transports patients and visitors, and maintains cleanliness of areas. JOB DUTIES AND RESPONSIBILITIES: Serves as the front-line individual for greeting visitors to assigned location(s). Utilizing soft skills, assists diverse population of visitors to assure proper information is provided in a meaningful way. Communicates effectively and works through interactions where barriers to communication are present. Greets and checks in all visitors, which includes verifying information including, but not limited to: name of visitor, time of appointment/meeting, location of appointment/meeting, and office contact information. Effectively communicates accurate wayfinding instructions. Expertly navigates difficult visitor encounters. Determines when to escalate to management or Public Safety. Act as the liaison between visitors and assigned location(s) contacts or key stakeholders, communicating regularly and efficiently to ensure visitors are able to access the intended location(s). Communicates daily with departmental contacts and/or key stakeholders to ensure visitor logs are accurate and updated regularly. Enforces specific visitation guidelines as appropriate; consults with key stakeholders to determine exceptions to existing guidelines. Informs visitors of University policy and procedures, and independently determines appropriate next steps based on individual situation. Keeps abreast of changes policy, procedure and guideline changes to ensure compliance and safety for all visitors. Independently answers large volume of general inquiries involving all aspects of the University, including needs specific to the assigned location(s). Utilizing expert knowledge of available resources, uses critical thinking skills to ascertain individual needs/requests and provides accurate information. Directs visitors to proper resources as needed. Other duties as assigned QUALIFICATIONS: High School diploma or equivalent required 2 years of customer service experience required; or equivalent combination of education and experience required. Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present required. Ability to handle highly stressful and emotional situations professionally and respectfully required. Strong communication skills required. Ability to diffuse difficult situations with tact, respect, and professionalism required. Schedule: 8 AM-4:30 PM The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping and all department staff to ensure all rooms and areas are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will: * Make a First Impression - the person in this role must have a genuine passion to deliver a great hospitality experience - whether in person or by phone. You must want to wow the guest with your welcoming personality. * Make a Lasting Impression - while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen! * Enjoy Problem Solving - many guests need help with miscellaneous things - their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help. * Be Accountable - you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes. * Be a Safety & Security Agent - follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. Job Requirements This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.