• Performs the manager-on-duty role during 3rd shift.
• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Process no-show reservations, prepare financial reports for managerial review.
• Close the financial day for the hotel.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
• Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Education: High school diploma or GED required.
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How to hire a night auditor
Night auditor hiring summary. Here are some key points about hiring night auditors in the United States:
- There are a total of 34,049 night auditors in the US, and there are currently 29,341 job openings in this field.
- The median cost to hire a night auditor is $1,633.
- Small businesses spend $1,105 per night auditor on training each year, while large companies spend $658.
- It takes between 36 and 42 days to fill the average role in the US.
- It takes approximately 12 weeks for a new employee to reach full productivity levels.
- HR departments typically allocate 15% of their budget towards recruitment efforts.
- Denver, CO, has the highest demand for night auditors, with 49 job openings.
How to hire a night auditor, step by step
Here's a step-by-step night auditor hiring guide:
- Step 1: Identify your hiring needs
- Step 2: Create an ideal candidate profile
- Step 3: Make a budget
- Step 4: Write a night auditor job description
- Step 5: Post your job
- Step 6: Interview candidates
- Step 7: Send a job offer and onboard your new night auditor
- Step 8: Go through the hiring process checklist
What does a night auditor do?
A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.
Identify your hiring needs
The night auditor hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.
Determine employee vs contractor statusIs the person you're thinking of hiring a US citizen or green card holder?A night auditor's background is also an important factor in determining whether they'll be a good fit for the position. For example, night auditors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.
Here's a comparison of night auditor salaries for various roles:
Type of Night Auditor Description Hourly rate Night Auditor Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. $12-18 Front Desk Representative A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty... Show more $10-17 Desk Clerk The desk clerk or general office clerk is an employee who works with little supervision from the manager. The duties and responsibilities of desk clerks vary depending on the industry they belong to... Show more $11-17 Create an ideal candidate profile
Common skills:- Reservations
- Check-In
- Guest Service
- Customer Service
- Guest Satisfaction
- Cash Handling
- Keep Management
- Check Guests
- Hotel Operations
- Computer System
- Room Charges
- Front Desk Operations
- Room Availability
- Phone Calls
Responsibilities:- Manage customer experience by conducting check-in/out, reservations, and neutralize customer complaints.
- Provide exceptional customer service on a daily basis and utilize customer service skills and basic GSR duties.
- Validate the VIP hospitality folio.
- Organize the booking for guests as to not over book rooms.
- Review and reconcile cash and credit tips for all eligible employees which assure accurate payouts when payroll are due.
- Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
Make a budget
Including a salary range in your night auditor job description is one of the best ways to attract top talent. A night auditor can vary based on:
- Location. For example, night auditors' average salary in mississippi is 43% less than in washington.
- Seniority. Entry-level night auditors 34% less than senior-level night auditors.
- Certifications. A night auditor with certifications usually earns a higher salary.
- Company. Working for an established firm or a new start-up company can make a big difference in a night auditor's salary.
Average night auditor salary
$15.14hourly
$31,498 yearlyEntry-level night auditor salary$25,000 yearly salaryUpdated December 28, 2025Average night auditor salary by state
Rank State Avg. salary Hourly rate 1 Washington $40,436 $19 2 Oregon $38,448 $18 3 California $37,496 $18 4 New York $36,457 $18 5 Colorado $36,117 $17 6 Minnesota $35,033 $17 7 District of Columbia $34,157 $16 8 Maine $33,010 $16 9 Utah $32,594 $16 10 West Virginia $32,045 $15 11 Nevada $32,009 $15 12 Arizona $31,451 $15 13 Montana $30,508 $15 14 Wisconsin $30,115 $14 15 Florida $28,880 $14 16 Illinois $28,605 $14 17 Texas $27,918 $13 18 Indiana $27,795 $13 19 Ohio $27,750 $13 20 South Carolina $27,623 $13 Average night auditor salary by company
Rank Company Average salary Hourly rate Job openings 1 Endicott College $39,562 $19.02 2 The Briad Group $38,962 $18.73 10 3 Canyon Ranch $38,165 $18.35 2 4 United Service Technologies $36,000 $17.31 5 HEI Hotels & Resorts $34,885 $16.77 55 6 Kimpton Hotels & Restaurants $34,714 $16.69 44 7 Radisson Hotels International Inc $34,368 $16.52 8 Hilton Grand Vacations $34,360 $16.52 47 9 Hyatt Hotels $34,229 $16.46 51 10 McMenamins Pubs & Breweries $34,191 $16.44 11 Auberge Resorts Collection $34,146 $16.42 13 12 Pebble Beach Resorts $34,093 $16.39 3 13 The Country Club of Farmington $34,073 $16.38 14 Wyndham Hotels & Resorts $34,073 $16.38 3 15 Fantasy Springs Resort Casino $33,956 $16.32 16 Grand Canyon West $33,668 $16.19 17 DoubleTree by Hilton Portland $33,653 $16.18 10 18 Earth Fare $33,503 $16.11 19 Interstate Hotels & Resorts $33,213 $15.97 1 20 Aramark $33,123 $15.92 12 Writing a night auditor job description
A night auditor job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a night auditor job description:
Night auditor job description example
Post your job
There are a few common ways to find night auditors for your business:
- Promoting internally or recruiting from your existing workforce.
- Ask for referrals from friends, family members, and current employees.
- Attend job fairs at local colleges to meet candidates with the right educational background.
- Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.
- Post your night auditor job on Zippia to find and recruit night auditor candidates who meet your exact specifications.
- Use field-specific websites.
- Post a job on free websites.
Interview candidates
During your first interview to recruit night auditors, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.
It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new night auditor
Once you've selected the best night auditor candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.
You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.
To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a night auditor?
Before you start to hire night auditors, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire night auditors pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.
You can expect to pay around $31,498 per year for a night auditor, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for night auditors in the US typically range between $12 and $18 an hour.