Night auditor job description

• Performs the manager-on-duty role during 3rd shift.
• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Process no-show reservations, prepare financial reports for managerial review.
• Close the financial day for the hotel.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
• Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Education: High school diploma or GED required.

Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable-to our guests and our clients.
We are currently seeking a

Night Audit

Sign On Bonus Opportunities!

Night Audit Duties & Responsibilities


Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Processes guest charges voucher and credit card vouchers. Transfer charges and deposits to master accounts. Checks to see that all charges are assigned to the appropriate departments. To verify that all transactions performed at the front desk are supported by documentary evidence and signatures. Prints up and files reservations for the next business day. Monitors the current status of coupon, discount, and other promotional programs. Ability to function as a front desk agent to perform check-ins and check-outs as well as wake-up calls. Summarizes results of operations for management. Prepare End of Day procedure. Balance the days charges, making corrections as necessary. Run end of day process in designated location systems Respond to guest needs, special requests and complaints and alert the appropriate manager as needed Perform nightly balancing of in-room video and long-distance telephone services.



The Successful Night Audit Candidate



Understands basic principles of auditing, balancing, and closing out accounts. Knows how to operate front office equipment. High school graduate or equivalent. Minimum one (1) year of hotel front desk experience Experience handling cash, accounting procedures, and general administrative tasks. Excellent customer service skills Ability to lift 50 lbs and sit, stand, or walk for extended periods of time


The Benefits of Arbor Lodging


Competitive salaries Annual review with increase potential 401k program with company match Additional benefits may be available


Arbor Lodging focuses on Five Guiding Principles to maintain a culture that growth, development, and progression within the properties:


Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas.



We look forward to speaking with you! Apply today!


Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Night Auditor - (FRO003000) HGV Now offers Day One Team Member Benefits!
New Hire Bonus Up to $1500!
Are you someone who loves challenges poses strong problem solving, troubleshooting, accounting reconciliation skills. Ability to handle concerns with owners/guest with outstanding customer service with results-oriented and passionate in everything that you do.
The Night Auditor position is responsible for supervising the auditing, posting and balancing of daily financial transactions to support the resort continuing effort to deliver outstanding guest service and financial profitability. As well as being the overnight guest service agent.

Follows audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to accurate errors to prevent reoccurrence.
Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation
Reconciles all charges to the general ledger. Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business.
Generates housekeeping reports and prints folios departures.
Compiles daily revenue reports and files work accordingly.
Responsible for accurate management of cash funds and daily shift deposits.
Assist with other Front Office duties.
Calculates account balance at month-end and submits to accounting.
Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies.
Performs all Front desk duties including check-in, check-out and cashier procedures in an accurate and efficient manner.
Assists with guest and owner needs and requests delivering outstanding hospitality at all times.
Assists with other departmental duties such as bell stand, answering phones, etc.
Reports any unresolved problems with owners and guests to management.
Types departments as needed and carries out other duties as assigned by management; responding to all guest requests to ensure client satisfaction; willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

High School diploma/GED
1 year of related experience
1 year Auditing experience

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Associate's Degree/College Degree
VOICE Certified or Resort Data Processing (RDP)
3-5 years of related experience
2+ years of Supervisory experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Primary Location: United States-Florida-OrlandoWork Locations: Hilton Grand Vacations Club at Tuscany Village 8122 Arrezzo Way 32821Job: Front OfficeOrganization: Front Desk Tuscany - 2048FDSKSchedule: Full-time Shift: Day JobJob Type: StandardJob Level: Entry LevelJob Posting: Oct 13, 2022, 9:56:09 PM