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Night auditor skills for your resume and career

Updated January 8, 2025
4 min read
Night auditor example skills
Below we've compiled a list of the most critical night auditor skills. We ranked the top skills for night auditors based on the percentage of resumes they appeared on. For example, 18.2% of night auditor resumes contained reservations as a skill. Continue reading to find out what skills a night auditor needs to be successful in the workplace.

15 night auditor skills for your resume and career

1. Reservations

Here's how night auditors use reservations:
  • Reviewed incoming reservations and assuring the correct information has been entered and charged.
  • Managed customer experience by conducting check-in/out, reservations, and neutralized customer complaints.

2. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how night auditors use check-in:
  • Supported guests with reservation requirements through in-depth communication and preparation of check-in materials.
  • Assisted customers with check-in providing excellent customer service with a positive friendly attitude.

3. Guest Service

Here's how night auditors use guest service:
  • Performed guest services responsibilities specially generated at night time and assumed position of manager on duty.
  • Provided exceptional guest services and utilized service brand behavior when completing the requirements of this position.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how night auditors use customer service:
  • Provided customer services for restaurant recommendations, resolved guest challenges, answered all guest inquiries, maintained all registration information.
  • Worked by myself overnight providing customer service while also being responsible for security and maintenance.

5. Guest Satisfaction

Here's how night auditors use guest satisfaction:
  • Provided customer service *Supported team members and team goals * Print Management Reports *Collected and analyzed data *Ensured guest satisfaction
  • Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due

6. Cash Handling

Here's how night auditors use cash handling:
  • Run Night Audit to Move into following Business DayCash HandlingCheck-In/Check-Out GuestBreakfast Assist
  • Follow all cash handling/banking procedures as per standard operating procedures.

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7. Keep Management

Here's how night auditors use keep management:
  • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
  • Keep management updated on room statuses and fix account errors for guest and management.

8. Check Guests

Here's how night auditors use check guests:
  • Check guest in and out, Made Reservation, House count to let housekeeping managers know what needed to be clean.
  • Make sure all paperwork is done, check guest in and out, made sure all numbers matched at end of night

9. Hotel Operations

Here's how night auditors use hotel operations:
  • Installed and maintained the business manager's accounting computer system and developed a solid working knowledge of other hotel operations
  • Developed and implemented strategies for the front office, supporting achievement of hotel operational controls and financial goals

10. Computer System

Here's how night auditors use computer system:
  • Complete the registration process by inputting and retrieving information into computer system, confirming pertinent information to guest s reservation.
  • Complete registration process by inputting and retrieving information from computer system, confirming pertinent information for guest.

11. Room Charges

Room charge is referred to as the retail price for the sale, possession, or rental of accommodation, before taxes. It is also known as accommodation fees.

Here's how night auditors use room charges:
  • Responsibilities-Processed guest payments for room charges, food and beverage charges and phone charges.-Greeted and registered guests and issued room keys.
  • Managed a 100 room full service hotel Processed guest payments for room charges, food and beverage charges and phone charges.

12. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how night auditors use front desk operations:
  • Coordinated high-volume room reservations and front desk operations to actively receive guest clientele.
  • Developed verified and distributed hotel reports for all front desk operations

13. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how night auditors use room availability:
  • Monitored room availability using Night Vision Referred guests to local restaurants and recommended attractions in the area.
  • Answered phones, monitored room availability, offered and handled requests while providing quality customer service.

14. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how night auditors use phone calls:
  • Answered incoming phone calls regarding general inquiries about hotel offerings
  • Directed phone calls and visitors appropriately.

15. Guest Accounts

Here's how night auditors use guest accounts:
  • Verified accuracy of personal and payment information on guest accounts.
  • Performed miscellaneous adjustments on guest accounts and balanced paperwork.
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List of night auditor skills to add to your resume

Night auditor skills

The most important skills for a night auditor resume and required skills for a night auditor to have include:

  • Reservations
  • Check-In
  • Guest Service
  • Customer Service
  • Guest Satisfaction
  • Cash Handling
  • Keep Management
  • Check Guests
  • Hotel Operations
  • Computer System
  • Room Charges
  • Front Desk Operations
  • Room Availability
  • Phone Calls
  • Guest Accounts
  • Hotel Services
  • Financial Transactions
  • Guest Rooms
  • Team Work
  • Hotel Guests
  • Financial Reports
  • Guest Complaints
  • Room Rates
  • Guest Inquiries
  • Room Reservations
  • Check-Out Procedures
  • Guest Issues
  • Excellent Guest
  • Exceptional Guest
  • Telephone Calls
  • Guest Ledger
  • Credit Card Transactions
  • Guest Relations
  • PBX
  • Property Management System
  • Wake-Up Calls
  • Room Service
  • Guest Registration
  • Guest Folios
  • Expense Transactions
  • Property Management Software
  • Transferring Calls
  • Quality Guest
  • Financial Data
  • Settlement Accounts
  • Account Postings
  • Night Audit
  • Credit Card
  • Guest Reservations
  • Beverage Revenue

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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