Night Auditor jobs in Kettering, OH

Property At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Are you a born performer? Are you an "Expert" in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you! Overview The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass! We are seeking a committed and passionate hospitality professional to provide top quality service as Night Auditor. The Expert is responsible for performing close of day reports, and audits for the hotel Front Office. This position will account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts and running and distributing daily reports. The Night Auditor will also function as the primary contact for guests upon arrival and departure between the hours of 11 PM and 7 AM, by greeting guests at the Front Desk and processing check-in and check-out transactions. The primary responsibilities for the Night Auditor include, but are not limited to: * Greet guests immediately with a friendly and sincere welcome. * Complete the registration process by inputting and retrieving information with routine efficiency from the computer system, confirming pertinent information, including number of guest rooms and room rate. * Follow all specified procedures to audit the shift closing of all Front Office staff. * Produce accurate and timely reports, and correctly handle all cash transactions. * Maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detailed transactions and final reports walked to Accounting. * Reconcile cashier's reports with the restaurant system each night, researching and posting any unresolved tickets from the day shift. * Balance and audit for accuracy, including; room revenue, food and beverage revenue, cashier's reports, guest and house accounts and telephone revenue; assisting in the preparation of all reports. * Complete and transmit daily Management and Accounting reports, and supporting documents. * Perform all other Front Desk duties, which may include, assisting in booking room reservations, answering hotel phone calls, wake up calls, and providing guest's messages. Experts at The Lytle Park Hotel must possess our core values to assist with realizing our mission of Honored Hospitality. * Positive * Genuine * Honorable * Caring * Passionate * Open Minded Associates or Bachelor's degree, preferably specializing in Hospitality, Business Administration, Accounting and or related major or equivalent experience is preferred. Must have at least one (1) or more years of related work experience, with experience in Hospitality preferred. Previous experience in Night Audit role is preferred. The Lytle Park Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Job Description Night Audit Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation What we are looking for: 6 months – 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience. All other duties as assigned.

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today! Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Must be able to stand on your feet for 8 hours during a typical shift Please only apply if you meet each of these criteria

←Back to all jobs at RAINMAKER TEAM LLC Night Auditor Introduction: We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

Job Summary: We are looking for a Night Auditor to prepare a summary of cash, check and credit card activities reflecting the hotel’s daily financial totals. This person will post room charges and taxes to guest accounts including any additional guest transactions. They will comply and maintain files and reset systems for next day operations/functions. Hours are 11pm to 7am Benefits Competitive Pay Paid Time Off Employee Rate Discounts for Hotel Stays Team Work Environment Opportunities for Growth Responsibilities Greet, assist and register guests upon arrival into the computer system, verifying reservation information Respond to guest needs, special requests and complaints. Communicate all guests needs to next shift Verify that all charges (room rates, discounts, etc.) are assigned to the appropriate departments/guest accounts Prints up and files reservations for the next business day Prepare daily reports as required by management Check figures, postings and documents for accuracy Prepare End of Day procedure Balance the day’s charges, making any corrections as necessary Input into the PC revenue, expenses and allowances to generate daily reports Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations Perform other duties and responsibilities asked by the General Manager and the Assistant General Manager based upon hotel needs Other: Regular attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the nature of the hospitality industry, employees may be required to work varying schedules and holidays to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Education Requirements: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. Work Environment/Physical Requirements: Inside with protection from weather but not necessarily changes in temperature. Physical activities include standing for long periods of time. Walking, talking, seeing, hearing, reaching, bending, grasping and holding. Considerable repetitive motion of hands, fingers and wrists as pertains to the operation of a computer keyboard. Requires working all night time hours. Ability to lift up to 25 pounds. Grooming: Cleanliness and personal hygiene are not only common social standards, but are also an essential part of providing the best service to our guests. Neatness, moderations, and good taste in your dress and manner contribute much to the impression you make. As a Team Member, you project the hotel’s image; therefore, it is important that you are well-groomed and dressed in a businesslike manner at all times. About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Summary: Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering. Benefits Medical and Dental Insurance PTO Competitive Pay 401(k) Retirement Savings Plan Life Insurance Disability Insurance Hotel Room Discounts Ongoing Training and Career Development Responsibilities Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house Explain and provide any promotional items to each guest checking in Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met Cover other areas of hotel as needed Document any guest accidents by completing the accident report form Complete the maintenance log whenever a complaint is reported Maintain all areas of the front desk Take the initiative to greet guests in a friendly and warm manner Other duties as assigned Qualifications High School diploma/GED required Previous experience in hospitality preferred Customer service experience required Experience handling cash, credit card procedures, and use math concepts Attention to detail and organized About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The beautiful World Equestrian Center, located in Wilmington Ohio, is looking for a Full time Night Auditor to join our team! The Night Auditor is a front desk position with primary responsibility of customer service, posting charges, and closing out the day. The hours would be 5p-1a and would include weekends. Primary Responsibilities: The following are highlight items and not meant to be all-inclusive of this position: * Greet, register, and assign rooms to guests * Responsible for issuing room keys and important information to guests * Responsible for making lodging reservations and checking lodging availability * Verifies credit card authorization or collect cash payment for all guests * Answer telephone line and transfer to proper departments or guest rooms * Review guest accounts and charges upon guest check-out * Stocking, inventory and cashiering of guest marketplace * Seasonal golf cart reservations and ensures all required forms are completed by guests * Be familiar with daily events * Constant contact with housekeeping and maintenance departments with guest issues or concerns * Ensure complete guest satisfaction * Ensuring daily checklists are completed * Completes any direct assignment from Manager * Balance credit card and cash paperwork for entire day * Process credit cards for Settlement * Close out day for facility and print reports * Insert information from day end reports into spreadsheets for General Manager and Ownership Qualifications, Education, Experience, Skills, and Abilities: * Previous hospitality/service industry experience preferred * Strong oral communication skills * Ability to maintain a professional and courteous behavior at all times * Strong computer skills * Ability to work in high paced environment * Strong Customer Service skills * Ability to Multitask The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Job Description The beautiful World Equestrian Center, located in Wilmington Ohio, is looking for a Full time Night Auditor to join our team! The Night Auditor is a front desk position with primary responsibility of customer service, posting charges, and closing out the day. The hours would be 5p-1a and would include weekends. Primary Responsibilities: The following are highlight items and not meant to be all-inclusive of this position: Greet, register, and assign rooms to guests Responsible for issuing room keys and important information to guests Responsible for making lodging reservations and checking lodging availability Verifies credit card authorization or collect cash payment for all guests Answer telephone line and transfer to proper departments or guest rooms Review guest accounts and charges upon guest check-out Stocking, inventory and cashiering of guest marketplace Seasonal golf cart reservations and ensures all required forms are completed by guests Be familiar with daily events Constant contact with housekeeping and maintenance departments with guest issues or concerns Ensure complete guest satisfaction Ensuring daily checklists are completed Completes any direct assignment from Manager Balance credit card and cash paperwork for entire day Process credit cards for Settlement Close out day for facility and print reports Insert information from day end reports into spreadsheets for General Manager and Ownership Qualifications, Education, Experience, Skills, and Abilities: Previous hospitality/service industry experience preferred Strong oral communication skills Ability to maintain a professional and courteous behavior at all times Strong computer skills Ability to work in high paced environment Strong Customer Service skills Ability to Multitask The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Part Time Night Auditor Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Be able to work independently and serve as key role for overnight hotel support Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Balance the day’s business in a neat, orderly, and timely fashion Be able to work all night, and also be available for other shifts at front desk when necessary Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems Can complete all tasks described on the relevant shift check list Check credit of guest accounts daily and follow up if action is required Must have knowledge of surrounding area Keep cash drawer secure and in balance throughout the shift Sell and upsell rooms to walk-in guests and phone reservations Have general knowledge of housekeeping Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to work over night independently Must be able to handle pressure situations appropriately Have finger dexterity for operating equipment such as computer PMS Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write effectively to communicate shift and guest needs Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Job Description Hello!!! We are looking for a candidate that would like to learn the hospitality industry. If you are looking for that perfect career where you can grow into management please apply. We will train in many facets of this job. Experience in this industry can translate to a move anywhere in the world where a hotel exists. For a professional candidate promotion to Front Desk Manager, Assistant General Manager and Manager is possible. Some areas you will learn are: Guest Check-in & Check-out PMS Operations Cash Handling & Credit Card Transactions Switchboard Operation and Telephone Etiquette Front Office Emergency/Security Procedures Reservations-Guest Rooms and Meeting Rooms Assist with Administrative Duties as assigned by Management Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables Minor Decision Making Take Group Reservations & Set up Group Blocks Sales of Guest Rooms with New Arrivals and Phone Inquiries Follow All Policies & Procedures as Outlined in the Employee Handbook Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag Operate Laundry as Directed Maintain a Professional Attitude to all Guests, Associates & Vendors Required Skills: Fluent Verbal & Written Communication in Proper English (Spanish, if possible) Basic Math Hand Writing Computer Skills/Keyboard/Typing Skills Operate a 10 Key Calculator Hospitable, Civil Contact with the Public Ability to Work Independently, with Little to no Supervision Ability to Complete Multiple Tasks Simultaneously Night Audit/Basic Accounting Skills/Training Job Posted by ApplicantPro

Guest Service Representative Night Audit Starting Salary Range: $16.00-$17.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months. Employment Type: Part-Time Shift: This position is for our Friday and Saturday night audit shift from 11:00 PM to 7:00 AM. Additional hours may be available. Application Deadline: May 15, 2025 Lee abajo para ver en español. Do you enjoy working independently and have a knack for balancing both customer service and financial tasks? Are you a night owl who prefers working overnight shifts? We're looking for a Night Auditor to join our hotel team! We Offer: Team Culture: We work as a team and take pride in supporting each other every day Training and Growth: We provide on-the-job training and support career growth within the company Employee Recognition: We celebrate achievements and recognize the hard work of our team members Benefits for all Teammates: Paid vacation, sick, bereavement, & jury duty Holidays paid at time & ½ when worked Travel with hotel room discounts Teammate referral bonuses Paid time off to volunteer in your community Employee Assistance Program with mental health resources Additional Benefits for Full-Time Teammates: Affordable health, dental, & vision plans for you and your family Low-cost accident, critical illness, & hospital coverage Flexible spending plans options 401(k) retirement plans with company contribution What You'll Do: Balance and audit daily transactions to ensure accuracy. Serve as the main point of contact for guests during overnight hours, providing exceptional customer service. Process check-ins, check-outs, and handle guest inquiries or requests. Prepare and run daily financial reports, ensuring all transactions are properly recorded. Assist with security checks, ensuring a safe environment for guests and staff We're Looking For: Strong attention to detail and ability to handle financial records accurately. A friendly and professional demeanor, with excellent customer service skills. Ability to work independently and manage multiple tasks during overnight hours. Basic computer skills and familiarity with hotel management software is a plus. Prior experience as a night auditor or in a financial role is a bonus, but we will train the right candidate! Apply Today! At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and wellbeing. Te gusta trabajar de forma independiente y tienes facilidad para equilibrar tanto el servicio al cliente como las tareas financieras? Prefieres trabajar en turnos nocturnos? ¡Estamos buscando un Auditor Nocturno para unirse a nuestro equipo de hotel! Lo que ofrecemos: Cultura de equipo: Trabajamos en equipo y nos apoyamos mutuamente cada día. Capacitación y crecimiento: Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa. Reconocimiento a los empleados: Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo. Beneficios para todos los empleados: Vacaciones pagadas, días por enfermedad, duelo y jurado Días festivos pagados a tiempo y medio cuando se trabajen Descuentos en habitaciones de hotel al viajar Bonos por referir nuevos empleados Tiempo libre pagado para hacer voluntariado en tu comunidad Programa de Asistencia al Empleado con recursos de salud mental Beneficios adicionales para empleados de tiempo completo: Planes de salud, dental y visión accesibles para ti y tu familia Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización Opciones de planes de gasto flexible Planes de jubilación 401(k) con contribución de la empresa Lo que harás: Auditar y equilibrar las transacciones diarias para asegurar su precisión. Ser el principal punto de contacto para los huéspedes durante el turno nocturno, brindando un servicio al cliente excepcional. Procesar check-ins, check-outs y manejar consultas o solicitudes de los huéspedes. Preparar y generar informes financieros diarios, asegurando que todas las transacciones estén correctamente registradas. Asistir en controles de seguridad, asegurando un ambiente seguro para los huéspedes y el personal. Lo que buscamos: Gran atención al detalle y capacidad para manejar registros financieros con precisión. Una actitud amigable y profesional, con excelentes habilidades de servicio al cliente. Capacidad para trabajar de forma independiente y gestionar múltiples tareas durante las horas nocturnas. Conocimientos básicos de informática y familiaridad con software de gestión hotelera es una ventaja. Experiencia previa como auditor nocturno o en un rol financiero es un plus, pero estamos dispuestos a capacitar a la persona adecuada. ¡Aplica hoy! Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, ¡aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida. En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.

* Guest Service Agent. Job Details: * We are seeking a passionate hospitality professional for the position of Front Desk Agent at the Cincinnati Marriott Northeast. * This person will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards at all times. * The shift time varies between 7am-3pm and 3pm-11pm. The primary responsibilities for the Front Desk Agent include but are not limited to: * Greet customers immediately with a friendly and sincere welcome. * Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action and provide accurate information such as outlet hours and local attractions. * Be an expert of the property and of the local area. * Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate. * Promptly answer the telephone using positive and clear communication. * Input messages into the computer and update Guest profiles. * Retrieve messages and communicate the content to the guest. * Retrieve mail, small packages and facsimiles for customers as requested. * Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. * Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. * Plan and implement detailed steps by using experienced judgment and discretion. * Complete all other assignments, duties and tasks as assigned by the Front Desk Manager. Requirements: * Experts must possess our core values to assist with realizing our mission of Honored Hospitality. * Positive. * Genuine. * Caring. * Passionate. * Open Minded. * Experience in Hospitality preferred but we are willing to work with the right person.

About Us Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family. Our associates rave about us, and we're eager to show you why! Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for. Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies. Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter. And that's not all - as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program. At Westin, you're not just choosing a job; you're stepping into a world of opportunities. Ready to rise? We can't wait to welcome you! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Essential Duties and Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. • Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. • Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $16.00 - $17.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The beautiful World Equestrian Center, located in Wilmington Ohio, is looking for a Full time Night Auditor to join our team! The Night Auditor is a front desk position with primary responsibility of customer service, posting charges, and closing out the day. The hours would be 5p-1a and would include weekends. Primary Responsibilities: The following are highlight items and not meant to be all-inclusive of this position: Greet, register, and assign rooms to guests Responsible for issuing room keys and important information to guests Responsible for making lodging reservations and checking lodging availability Verifies credit card authorization or collect cash payment for all guests Answer telephone line and transfer to proper departments or guest rooms Review guest accounts and charges upon guest check-out Stocking, inventory and cashiering of guest marketplace Seasonal golf cart reservations and ensures all required forms are completed by guests Be familiar with daily events Constant contact with housekeeping and maintenance departments with guest issues or concerns Ensure complete guest satisfaction Ensuring daily checklists are completed Completes any direct assignment from Manager Balance credit card and cash paperwork for entire day Process credit cards for Settlement Close out day for facility and print reports Insert information from day end reports into spreadsheets for General Manager and Ownership Qualifications, Education, Experience, Skills, and Abilities: Previous hospitality/service industry experience preferred Strong oral communication skills Ability to maintain a professional and courteous behavior at all times Strong computer skills Ability to work in high paced environment Strong Customer Service skills Ability to Multitask The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

←Back to all jobs at RAINMAKER TEAM LLC Night Audit / Front Desk - Part Time Introduction: We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

Guest Services / Front Desk Representative Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest’s requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines Complete all tasks described on the relevant shift check list during shift Have knowledge of fire alarm system and Emergency/evacuation procedures Check the credit of guest accounts daily and follow up if action is required Have knowledge of surrounding area Be responsible for security of guests, fellow employees, and hotel assets Keep cash drawer secure and in balance throughout the shift Communicate with housekeeping department in order to ensure an ample supply of clean rooms Sell and up-sell rooms to walk-ins and phone reservations Have general knowledge of housekeeping, bed making, vacuuming, etc. Strive for the consistent goal of 100% occupancy and 100% guest satisfaction Have professional telephone & communication skills Have patience and understanding for every person encountered Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, by telephone and in person. Able to work a flexible schedule Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment. Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to handle and work well under pressure Have finger dexterity for operating equipment such as computers Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions Must speak in a clear, understandable voice, hear at a basic level, and understand English Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Front Desk Agent Basic function: Providing superb customer service while maintaining the company and brand standards. Reports to: Front Desk Manager. Pay rate: $14/hour Benefits: Guaranteed bonus. Shifts: Ability to work any of the 3 shifts. Following duties and responsibilities according to the company and brand standards. Guest Check-in & Check-out PMS Operations Cash Handling & Credit Card Transactions Practice of telephone techniques and etiquette. Practice of Front Office Emergency/Security Procedures Take reservations-Guest Rooms and Meeting Rooms Assist with Administrative Duties as assigned by Management Perform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports. Communicate with Housekeeping for guest requests and inquiries. Communicate with Maintenance for any technical repairs in guest rooms. Handle guest complaints and/or pass them to the right managerial channels immediately. Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily Minor Decision Making Take Group Reservations & Set up Group Blocks Sales of Guest Rooms with New Arrivals and Phone Inquiries Follow All Policies & Procedures as Outlined in the Employee Handbook. Demonstrate professional business appearance at all times. Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag Operate Laundry as Directed Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors Must be able to help in any department when needed. Perform any other duties as assigned by the management. Required Skills: Fluent Verbal & Written Communication in Proper English (Spanish, if possible) Basic Math Hand Writing Computer Skills/Keyboard/Typing Skills Operate a 10 Key Calculator Hospitable, Civil Contact with the Public Ability to Work Independently, with Little to no Supervision Ability to Complete Multiple Tasks Simultaneously Night Audit/Basic Accounting Skills/Training. The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands. Job Posted by ApplicantPro

Property At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Are you a born performer? Are you an "Expert" in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you! Overview The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass! We are seeking a passionate hospitality professional for the position of Front Desk Agent at the Lytle Park Hotel. This Expert will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards at all times. The primary responsibilities for the Front Desk Agent include but are not limited to: * Greet customers immediately with a friendly and sincere welcome. * Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action and provide accurate information such as outlet hours and local attractions. * Be an expert of the property and of the local area. * Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate. * Promptly answer the telephone using positive and clear communication. * Input messages into the computer and update Guest profiles. * Retrieve messages and communicate the content to the guest. * Retrieve mail, small packages and facsimiles for customers as requested. * Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. * Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. * Plan and implement detailed steps by using experienced judgment and discretion. * Complete all other assignments, duties and tasks as assigned by the Front Desk Manager. Qualifications Experts at The Lytle Park Hotel must possess our core values to assist with realizing our mission of Honored Hospitality. * Positive * Genuine * Honorable * Caring * Passionate * Open Minded Must have at least one (1) or more years of related guest experience, with experience in Hospitality preferred. The Lytle Park Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

The Front Desk Agent will be responsible for providing exceptional customer service to guests, checking guests in and out of the hotel, answering phone calls and directing them to the appropriate department, making reservations, and handling guest complaints and concerns. The Front Desk Agent will also be responsible for maintaining accurate records and completing administrative tasks as assigned. Requirements: * High school diploma or equivalent * Excellent communication and customer service skills * Ability to multitask and work in a fast-paced environment * Proficient in Microsoft Office and other computer programs * Previous experience in a hotel or hospitality industry preferred Skills: * Excellent communication and interpersonal skills * Strong organizational and time management skills * Ability to work independently and as part of a team * Attention to detail and accuracy * Ability to handle difficult situations with tact and diplomacy