Night Auditor
Night Auditor Job In Princeton, NJ
**Additional Information** 2 Overnight Shifts Per Week **Job Number** 25012898 **Job Category** Rooms & Guest Services Operations **Location** Princeton Marriott at Forrestal, 100 College Road East, Princeton, New Jersey, United States, 08540VIEW ON MAP (**********************************************************************************************************************************************************************
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.
Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Night Audit- Full Time
Night Auditor Job In Newtown, PA
The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing, and hotel revenue. In addition, the Night Auditor is also charged with the same responsibilities of a Front Desk Agent.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
· Maintains
guest service
as the driving philosophy of the operation
· Personally demonstrates a commitment to guest service in responding promptly to guests' needs
· Committed to making every guest is satisfied
· Meets or exceeds guest satisfaction measures
· Ensures hotel standards and services contribute to the delivery of consistent guest service
· Implements and practices guest service initiatives and perform to Gulph Creek Hotel Standards
Front Desk Operations
· Greet all guests (internal and external)
· Process guest reservations, registration (check-in) and departures (check-outs)
· Offer guest assistance at every opportunity
· Respond to all guest requests efficiently
· Ensure guest satisfaction by following through on requests and other needs
· Provide information to guests about hotel policies, services, and amenities
· Provide information, directions, and other assistance as necessary about the local area
· Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
· Handles collection efforts of all in-house balances and notifies management of potential liabilities
· Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
· Maintain daily logs and checklists
· Effectively communicate all pertinent information to other employees within the department
· Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc.
· Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, reservations and other areas as necessary
· Comply with all standards and regulations to encourage safe and efficient hotel operations
· Maintain regular attendance in compliance with company policy
· Maintain high standards of personal appearance and grooming in accordance with company policy
· Approach all encounters with guests and employees in a friendly, service-oriented manner
· Maintain and organize work area regularly
· Other duties as required
Night Audit Operations
· Closing and balancing room accounts
· Counting and balancing cash and credit card receipts/transactions
· Balance all department transactions
· Maintain/balance all direct bill accounts
· Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.
· Print and distribute various audit reports
· Complete all audit checklists and logs
· Prepare guest folios for Express Check-Out
· Close the business day and start a new business cycle
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent, plus relative experience in customer service
LANGUAGE AND MATHEMATICAL SKILLS
· Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
· Ability to effectively communicate with employees, guests, and supervisors for optimum operation of the property
· Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
· Frequently required to reach with hands and arms
· Occasionally required to stoop, kneel, or crouch
· Occasionally lift and/or move up to 50 pounds
· Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus
EEO Statement:
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
View all jobs at this company
Night Auditor
Night Auditor Job In Warren, NJ
SOMERSET HILLS TAPESTRY COLLECTION BY HILTON
Somerset Hills Hotel, a Tapestry Collection by Hilton, lies in the historic Warren, NJ that is one of America's oldest counties the area is steeped in colonial and Revolutionary War history. The redesigned hotel offers all the comforts, service, and amenities of the world-class Hilton brand with the experience of a boutique hotel. Click here for more information.
THE ROLE
Position: Night AuditorReports To: Guest Service Manager, Rooms DirectorCOMPANY OVERVIEW:
Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.
We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.
POSITION PROFILE:
Responsible for performing close of day scenarios for the hotel Guest Service area and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.
ESSENTIAL JOB FUNCTION:
Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Follow all specified procedures to reconcile cashier's reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
Prepare and input statistics and income journal sheets for preparation of daily reports. Produce accurate and timely reports and correctly handle all cash transactions.
Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues. Balance and close all bank ticket codes, daily.
Transmit credit card batches.
Run night audit final after insuring all revenues are in balance nightly.
Complete and transmit daily management and accounting reports and supporting documents.
Act as hotel system liaison during night hours.
Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message.
Perform any other duties as designated.
DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience. College degree preferred.
Experience: Six to twelve months of employment in a related position or office setting with this company or other organizations. Accounting or hospitality experience a bonus.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Ability to adapt to changing guest needs. Working knowledge is generally learned on-the-job. Good judgment and ability to resolve conflicts effectively. Communicate information and hotel services to management, staff and guests.
BENEFITS PACKAGE
Competitive Salary
Daily Pay!
Team Member Hotel Discount Program
Uniforms Provided for most positions
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
Paid PTO beginning after ninety (90) days of employment
401k with employer match
Team Member Awards and Recognition programs throughout the year
Food and Beverage Discounts
Tuition Reimbursement
Please visit ******************************* to learn more about our existing hotels, other exciting job opportunities and our company.
Night Auditor- Part time weekends
Night Auditor Job In Edison, NJ
Introduction:
We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
Answer phone calls and respond to online inquiries in a timely and professional manner
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
Monitor and maintain inventory of supplies and equipment
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a night auditor or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Excellent attention to detail and problem-solving skills
Flexibility to work overnight shifts, including weekends and holidays
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
View all jobs at this company
Night Auditor (Full-Time)
Night Auditor Job In Avenel, NJ
Full-time Description
The Holiday Inn of East Windsor is seeking passionate customer service professionals to join our award-winning team as a full-time weekday Night Auditor. If you thrive in a fast-paced environment and love to brighten someone's day by providing an outstanding guest experience, we want to hear from you. Highly motivated and exceptional individuals who succeed in this role have the potential to grow with our company.
**PLEASE NOTE** We are currently seeking candidates to work Night Audit shifts (overnight, 11:00 p.m. - 7:00 a.m.) Please note this position requires availability on evenings weekday and holidays. Please do not apply for the position if you are not able to commit to the required shifts.
Who we are:
The Holiday Inn of East Windsor is part of the Hotels Unlimited family of hotels. We are a New Jersey based, family owned company established in 1979, committed to growth through excellence. At Hotels Unlimited, we believe guests select our hotels because of our caring and attentive team members. We understand that small acts of thoughtfulness make all the difference in creating an extraordinary hospitality experience.
We work to make your job easier; we root for your success. Expect responsibility. Expect challenges. Expect more than a job and a paycheck. Apply now and see just how much you will enjoy working as part of the Hotels Unlimited team.
Requirements
Demonstrate a take-charge attitude and excellent communication skills in a highly visible and vital role
Effectively assist guests with check-in, check-out, and managing reservations
Respond to guest inquiries and resolve guest concerns in a timely, friendly, and efficient manner
Collaborate with fellow team members and other hotel departments to promote a positive work environment
Go the extra mile to make guests feel welcome, informed, and cared for during their entire stay
Opera experience is a plus
*Must be willing and able to work flexible hours including nights, weekends, and holidays*
Staybridge Suites Night Auditor
Night Auditor Job In Mount Laurel, NJ
The Night Auditor welcomes and registers guests, establishes credit, directs guest to room, relays messages, answers questions about services, secures valuables. The position also assists in completion of accounting daily, balancing systems, and research out of balance amounts.
Essential Duties & Responsibilities:
+ Willingness to accept the most effective role
+ Welcomes guest by greeting, answering questions, responding to requests
+ Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys
+ Collects revenue by entering services and charges, computing bill, obtaining payment and establishes credit by verifying credit cards or obtaining cash
+ Conveys information to guest by receiving and transmitting messages, mail, faxes, packages, etc.
+ Provides a concierge duty to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, shopping, business and travel
+ Maintains records by entering room and guest account data
+ Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
+ Secures guest valuables by processing lost and found
+ Contributes to team effort by accomplishing projects/tasks as needed
+ Completes a nightly bucket check
+ Runs night audit feature in property management according to the property night audit checklist
+ Reconcile pay per view movie/game system with property management system
+ Print appropriate reports and distribute to management
+ Prepare front desk for upcoming day by removing departing registration cards, posting updated reports, etc.
+ Assist in completion of the daily for accounting - researching any out of balance amounts each night
+ Batch credit cards/gift cards and research any variance each night
+ Ensure operating systems balance each night and organizes credit card receipts by type
+ Research any balances in accounts nightly and check them in and out each night
+ Provide necessary daily revenues reporting to management each morning
+ Communicate to management and Front Desk Supervision of overnight details
+ Fill out Manager On Duty (MOD) checklist
+ Communicates with Supervisor for any special duties, or requests
+ Assists in other nightly processes or other duties as specified by management on an "as need" basis
Qualifications:
+ 2+ years of customer service experience preferred; prior supervisory experience a plus
+ Ability to work all shifts, including overnights and weekends.
+ Excellent customer-oriented telephone etiquette required
+ Projects professional tone at all times and with the ability to quickly establish rapport with guest
+ Ability to multitask, insure accuracy, and remain highly organized
+ Ability to stand and/or sit long for periods during shift
+ Lift up to thirty (30) pounds, unassisted
+ Exposure to chemicals
I have read and understand the job description of Night Auditor and understand management reserves the right to revise the job or require other tasks to be performed as assigned.
Night Auditor
Night Auditor Job In Newtown, PA
The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor is also charged with the same responsibilities of a Front Desk Agent.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests' needs
Committed to making sure every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards
Front Desk Operations
Greet all guests (internal and external)
Process guest reservations, registration (check-in) and departures (check-outs)
Offer guest assistance at every opportunity
Respond to all guest requests efficiently
Ensure guest satisfaction by following through on requests and other needs
Provide information to guests about hotel policies, services, and amenities
Provide information, directions, and other assistance as needed about the local area
Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
Handles collection efforts of all in-house balances and notifies management of potential liabilities
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
Maintain daily logs and checklists
Effectively communicate all pertinent information to other employees within the department
Effectively communicate all pertinent information to other departments (Housekeeeping, Security, Maintenance, etc.) regarding room status/availability, guest requests, etc.
Assist in all other areas of the operation including PBX/Swithboard, bellman, or concierge services, reservations and other areas as necessary
Comply with all standards and regulations to encourage safe and efficient hotel operations
Maintain regular attendance in compliance with company policy
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain and organize work area regularly
Other duties as required
Night Audit Operations
Closing and balancing room accounts
Counting and balancing cash and credit card receipts/transactions
Balance all department transactions
Maintain/balance all direct bill accounts
Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.
Print and distribute various audit reports
Complete all audit checklists and logs
Close the business days and start new business cycle
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent, plus relative experience in customer service
LANGUAGE AND MATHEMATICAL SKILLS
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply, and divide in all units of measure, including whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
CERTIFICATES, LICENSES AND REGISTRTATIONS
None required at this time
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls: and talk or hear
Frequently required to reach with hands and arms
Occasionally required to stoop, kneel or crouch
Occasionally lift and / or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Night Auditor
Night Auditor Job In Princeton, NJ
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.
Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Night Auditor
Night Auditor Job In Philadelphia, PA
Visit Philadelphia is hiring a Night Auditor
Employment Structure
$16.00/Hour
Schedule
Full-time. This position may require flexible scheduling availability.
Responsibilities
To manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
Requirements
Check-in/Check-out hotel guests
Process all payments according to established hotel requirements
Provide information and assistance to all guests and vendors
Prepares all necessary reports during each shift for the management team
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to identify and correct potential security problems (locking doors after hours, etc)
Ability to work alone and work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
What We Offer
Medical, Dental, and Vision Insurance
HSA & FSA plans are available
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Night Audit - Princeton Westin
Night Auditor Job In Princeton, NJ
What you will be doing
Perform all daily audit functions for front office and each outlet of the hotel.
Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
Complete back-up of front office computer system and night audit program daily (if applicable).
Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
Understand, know and follow management company's accounting and credit policies and procedures.
Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
Night Auditor
Night Auditor Job In Princeton, NJ
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.
Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Night Audit - Princeton Westin
Night Auditor Job In Princeton, NJ
What you will be doing
Perform all daily audit functions for front office and each outlet of the hotel.
Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
Complete back-up of front office computer system and night audit program daily (if applicable).
Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
Understand, know and follow management company's accounting and credit policies and procedures.
Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
Night Audit-Hilton Garden Inn Mt Laurel, NJ
Night Auditor Job In Mount Laurel, NJ
Night Auditor/Guest Services Agent - Hilton Garden Inn Mt. Laurel, NJ Full-time & Part-time Opportunities Available
Join Our Team! At Hilton Garden Inn Mt. Laurel, we are committed to providing exceptional guest experiences, and we are looking for motivated, friendly individuals to join our Night Audit team. As a Night Auditor/Guest Services Agent, you will play a crucial role in ensuring guest satisfaction and supporting the smooth operation of our hotel.
What You'll Do:
Audit & Balance: Ensure accurate reporting of room revenue, taxes, cashier reports, guest accounts, and food & beverage transactions.
Guest Service Excellence: Welcome guests during check-in and check-out, assisting with any inquiries and special requests. Provide a warm, welcoming experience.
Data Entry: Accurately input guest information, room rates, and payments into our system, ensuring accuracy and confidentiality.
Problem Solving: Handle guest requests, complaints, and inquiries, providing solutions and following up for complete satisfaction.
Safety & Security: Follow hotel safety procedures and ensure a secure environment for both guests and team members.
Team Support: Assist with daily reports, assist other departments as needed, and maintain the cleanliness of the work area.
What We're Looking For:
A high school diploma or equivalent (college degree is a plus).
Previous hotel front desk or Marriott experience preferred but not required.
Accounting background is helpful but not required.
Ability to handle cash, credit transactions, and guest accounts with accuracy.
Excellent communication skills (both written and verbal).
Strong attention to detail and ability to multi-task in a fast-paced environment.
A positive, team-oriented attitude and willingness to provide outstanding guest service.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Physical Demands:
This role requires standing for extended periods (75% of the time) and may involve light lifting.
If you're looking to be a part of a fantastic team and make a real impact on guest experiences, we want to hear from you! Apply today for a rewarding career with Hilton Garden Inn Mt. Laurel, NJ!
Night Auditor
Night Auditor Job In Philadelphia, PA
The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor is also charged with the same responsibilities of a Front Desk Agent.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
Maintains
guest service
as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests' needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Hotel Standards
Front Desk Operations
Greet all guests (internal and external)
Process guest reservations, registration (check-in) and departures (check-outs)
Offer guest assistance at every opportunity
Respond to all guest requests efficiently
Ensure guest satisfaction by following through on requests and other needs
Provide information to guests about hotel policies, services and amenities
Provide information, directions and other assistance as necessary about the local area
Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
Handles collection efforts of all in-house balances and notifies management of potential liabilities
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
Maintain daily logs and checklists
Effectively communicate all pertinent information to other employees within the department
Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc.
Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, and other areas as necessary
Assists guests in booking or modifying reservations as requested
Comply with all standards and regulations to encourage safe and efficient hotel operations
Maintain regular attendance in compliance with company policy
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain and organize work area regularly
Other duties as required
Night Audit Operations
Closing and balancing room accounts
Balancing cash and credit card receipts/transactions
Balance all department transactions
Settle and maintain all daily Posting Master accounts
Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.
Print and distribute various audit reports
Complete all audit checklists and logs
Prepare guest folios for Express Check-Out
Close the business day and start new business cycle
Prepare night audit pack for accounting
E-mail out daily reports and overnight recap
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent, plus relative experience in customer service
LANGUAGE AND MATHEMATICAL SKILLS
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
Frequently required to reach with hands and arms
Occasionally required to stoop, kneel, or crouch
Occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus
Night Auditor
Night Auditor Job In Philadelphia, PA
Part-time Description
Our team is looking to add a motivated Part-Time Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
This position may require flexible scheduling availability.
Requirements
Job Requirements:
Check-in/Check-out hotel guests
Process all payments according to established hotel requirements
Provide information and assistance to all guests and vendors
Prepares all necessary reports during each shift for the management team
Job Qualifications:
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to identify and correct potential security problems (locking doors after hours, etc)
Ability to work alone and work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Team Member Wellness Program:
How We Thank You For All You Bring To The Team
Rewarding Benefits Package:
Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work:
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member of the Month, Quarter, and Year recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
Salary Description $16.00
Part-Time Night Auditor - Hilton Garden Inn, Lawrenceville NJ
Night Auditor Job In Lawrence, NJ
Part-Time Night Auditor / Overnight Front Desk Agent
Hilton Garden Inn
Lawrenceville, NJ
First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As an Overnight Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day.
As an Overnight Front Desk / Night Auditor, you will:
Work the desk during our overnight hours
Demonstrate welcoming hospitality to our overnight check ins
Perform night audit functions
Demonstrate a true desire to satisfy the needs of others
Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.
Audit, balance, post and report on front desk, rooms, and all food and beverage outlets cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
Provide rooms management with a clear picture of their performance using the data gathered
Run the night audit final, after ensuring all revenue is in balance
Perform other duties as assigned
Benefits
Advancement Opportunities - We promote from within!
Medical for FT Associates
401(k)
Paid vacation time
Tuition reimbursement available
Flexible schedules
Teammate Assistance Fund
Stability
Competitive Wages
Fun, Energetic Work Environment
Keys to Success
Must be 18 years or older
Customer service experience is required, preferably in a hotel or related field
Must have a high school diploma or equivalent
Must be able to work various shifts per week
Hours for this position are 11PM to 7AM, and will include a varied shift schedule through the week
An Accounting background is preferred
Attention to detail and the ability to compile facts and figures
In addition to general office equipment, you will regularly operate Briad systems and software
Ability to communicate effectively and courteously over the telephone and in person; strong command of the English language including speaking, reading, and writing
Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds
About us. The Briad Group is rapidly expanding to serve many hospitality needs. Our robust portfolio consists of Wendy's franchise locations, Marriott and Hilton brand hotels, unique rooftop lounges atop our most innovative hotels, and an outdoor lifestyle shopping center.
Our mission. Create positive lifelong emotional connections with our teammates and our guests.
Our formula for success includes building strong leadership teams. The Briad Group takes pride in training, developing and promoting what it considers the hospitality industry's most talented employees.
Apply today to become a part of our Family!!
We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.
Hotel Night Auditor Part Time
Night Auditor Job In Rahway, NJ
Job Details Experienced Watt Hotel - Rahway, NJ Part Time $18.00 - $19.00 Hourly None Hospitality - HotelDescription
The Watt Hotel, Tapestry Collection by Hilton located in Downtown Rahway, is seeking an experienced Hotel Night Auditor to join our front desk team and cover part-time shifts.
ABOUT THE ROLE
Night Auditors represent the hotel throughout all stages of the guests stay. By working with all hotel personnel, they ensure every guest experiences the highest customer care. Their responsibilities include conducting audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotels operational performance for the day.
Essential Duties:
Audit, balance, and report on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotels operational performance for the day.
Oversee front office/front desk operations during the overnight shift.
Check-in & out guests during the shift.
Understand and adhere to proper credit card and cash handling policies and procedures.
Prepare summary of cash, check, and credit card activities, reflecting the hotels financial performance for the day.
Post room charges and room taxes to guest accounts.
Properly secure guest information.
Able to learn safety, emergency, and accident prevention policies and procedures.
Acting MOD during the over night shift.
Respond to guest complaints or requests during the over night shift.
Respond to emergency situations. Ensure proper follow-up with GM & AGM.
Other requirements of the role:
Check front office accounting records for accuracy and compile information for the hotels financial records.
Track room revenues, occupancy percentages, and other front office operating statistics.
Verify all account postings and balances. F&B postings accounted and balanced.
Summarize results of operations and prepare reports for management.
Skilled in the operation of front office equipment and computers.
Knowledge of proper telephone etiquette.
Knowledge of surrounding areas and local events.
Ability to communicate with public, hotel staff, and management in a professional manner.
Perform other duties as assigned by management.
Qualifications
Qualifications:
High school diploma or equivalent.
Accounting background preferred.
Previous 1-2 years hotel front desk or night audit experience required.
Hotel PMS experience required. PEP or Onq experience preferred.
Hilton experience preferred.
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
Night Auditor (Part-Time)
Night Auditor Job In Avenel, NJ
The Holiday Inn of East Windsor is seeking passionate customer service professionals to join our award-winning team as a part-time Night Auditor. If you thrive in a fast-paced environment and love to brighten someone's day by providing an outstanding guest experience, we want to hear from you. Highly motivated and exceptional individuals who succeed in this role have the potential to grow with our company.
**PLEASE NOTE** We are currently seeking candidates to work Night Audit shifts (overnight, 11:00 p.m. - 7:00 a.m.) Please note this position requires availability on evenings, weekends, and holidays. Please do not apply for the position if you are not able to commit to the required shifts.
Who We Are:
The Holiday Inn of East Windsor is part of the Hotels Unlimited family of hotels. We are a New Jersey based, family owned company established in 1979, committed to growth through excellence. At Hotels Unlimited, we believe guests select our hotels because of our caring and attentive team members. We understand that small acts of thoughtfulness make all the difference in creating an extraordinary hospitality experience.
We work to make your job easier; we root for your success.
Expect responsibility. Expect challenges. Expect more than a job and a paycheck. Apply now and see just how much you will enjoy working as part of the Hotels Unlimited team.
Requirements
Demonstrate a take-charge attitude and excellent communication skills in a highly visible and vital role
Effectively assist guests with check-in, check-out, and managing reservations
Respond to guest inquiries and resolve guest concerns in a timely, friendly, and efficient manner
Collaborate with fellow team members and other hotel departments to promote a positive work environment
Go the extra mile to make guests feel welcome, informed, and cared for during their entire stay
Opera experience is a plus
*Must be willing and able to work flexible hours including nights, weekends, and holidays*
Staybridge Suites Night Auditor
Night Auditor Job In Mount Laurel, NJ
The Night Auditor welcomes and registers guests, establishes credit, directs guest to room, relays messages, answers questions about services, secures valuables. The position also assists in completion of accounting daily, balancing systems, and research out of balance amounts.
Essential Duties & Responsibilities:
Willingness to accept the most effective role
Welcomes guest by greeting, answering questions, responding to requests
Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys
Collects revenue by entering services and charges, computing bill, obtaining payment and establishes credit by verifying credit cards or obtaining cash
Conveys information to guest by receiving and transmitting messages, mail, faxes, packages, etc.
Provides a concierge duty to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, shopping, business and travel
Maintains records by entering room and guest account data
Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
Secures guest valuables by processing lost and found
Contributes to team effort by accomplishing projects/tasks as needed
Completes a nightly bucket check
Runs night audit feature in property management according to the property night audit checklist
Reconcile pay per view movie/game system with property management system
Print appropriate reports and distribute to management
Prepare front desk for upcoming day by removing departing registration cards, posting updated reports, etc.
Assist in completion of the daily for accounting - researching any out of balance amounts each night
Batch credit cards/gift cards and research any variance each night
Ensure operating systems balance each night and organizes credit card receipts by type
Research any balances in accounts nightly and check them in and out each night
Provide necessary daily revenues reporting to management each morning
Communicate to management and Front Desk Supervision of overnight details
Fill out Manager On Duty (MOD) checklist
Communicates with Supervisor for any special duties, or requests
Assists in other nightly processes or other duties as specified by management on an "as need" basis
Qualifications:
2+ years of customer service experience preferred; prior supervisory experience a plus
Ability to work all shifts, including overnights and weekends.
Excellent customer-oriented telephone etiquette required
Night Auditor
Night Auditor Job In Robbinsville, NJ
The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor is also charged with the same responsibilities of a Front Desk Agent.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
Maintains
guest service
as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests' needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards
Front Desk Operations
Greet all guests (internal and external)
Process guest reservations, registration (check-in) and departures (check-outs)
Offer guest assistance at every opportunity
Respond to all guest requests efficiently
Ensure guest satisfaction by following through on requests and other needs
Provide information to guests about hotel policies, services and amenities
Provide information, directions and other assistance as necessary about the local area
Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
Handles collection efforts of all in-house balances and notifies management of potential liabilities
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
Maintain daily logs and checklists
Effectively communicate all pertinent information to other employees within the department
Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc.
Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, reservations and other areas as necessary
Comply with all standards and regulations to encourage safe and efficient hotel operations
Maintain regular attendance in compliance with company policy
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain and organize work area regularly
Other duties as required
Night Audit Operations
Closing and balancing room accounts
Counting and balancing cash and credit card receipts/transactions
Balance all department transactions
Maintain/balance all direct bill accounts
Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.
Print and distribute various audit reports
Complete all audit checklists and logs
Prepare guest folios for Express Check-Out
Close the business day and start new business cycle
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent, plus relative experience in customer service
LANGUAGE AND MATHEMATICAL SKILLS
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
Frequently required to reach with hands and arms
Occasionally required to stoop, kneel, or crouch
Occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus